47
NPS
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NVIDIA is ranked #23 in Top Brands for Gen ZAwards & Recognition
NVIDIA is ranked #23 in Top Brands for Gen Z
Awards & Recognition
About NVIDIA's Brand
Since its founding in 1993, NVIDIA (NASDAQ: NVDA) has been a pioneer in accelerated computing. The company’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined computer graphics, ignited the era of modern AI and is fueling the creation of the metaverse. NVIDIA is now a full-stack computing company with data-center-scale offerings that are reshaping industry. NVIDIA’s brand is ranked #34 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of NVIDIA. When compared to other organizations within the Tech industry, NVIDIA is ranked #12.
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
NVIDIA Ranking
- #34 / 100 in Global Best Brands
- #23 in Top Brands for Gen Z
- #12 in Tech
NVIDIA NPS
NVIDIA's Net Promoter Score (NPS) is a 47 with 65% Promoters, 17% Passives, and 18% Detractors. Net Promoter Score tracks whether NVIDIA's customers would recommend using the product based on a scale of -100 to 100.
NVIDIA Overall NPS
| 65% | Promoters |
|---|---|
| 17% | Passives |
| 18% | Detractors |
NVIDIA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 48 | Feb 2025 | 48 |
Mar 2025 48 | Mar 2025 | 48 |
Apr 2025 48 | Apr 2025 | 48 |
May 2025 48 | May 2025 | 48 |
Jun 2025 48 | Jun 2025 | 48 |
Jul 2025 48 | Jul 2025 | 48 |
Aug 2025 48 | Aug 2025 | 48 |
Sep 2025 48 | Sep 2025 | 48 |
Oct 2025 48 | Oct 2025 | 48 |
Nov 2025 48 | Nov 2025 | 48 |
Dec 2025 48 | Dec 2025 | 48 |
Jan 2026 48 | Jan 2026 | 48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NVIDIA NPS by Gender
Female customers rated NVIDIA's NPS 6 points higher than Male customers.
Male
51
NVIDIA's NPS was rated 51 by Male customers on Comparably.
66%
Promoters
19%
Passives
15%
Detractors
Female
57
NVIDIA's NPS was rated 57 by Female customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
NVIDIA NPS by Ethnicity
NVIDIA's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 52 | Caucasian | 52 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
African American/Black 33 | African American/Black | 33 |
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
Native American 34 | Native American | 34 |
Other 37 | Other | 37 |
NVIDIA NPS by Age
NVIDIA's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
NVIDIA NPS by Usage
NVIDIA's NPS was rated the highest by customers who have used NVIDIA's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 39 | Less than 1 Year | 39 |
1 to 2 Years 48 | 1 to 2 Years | 48 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
5 to 10 Years 51 | 5 to 10 Years | 51 |
Over 10 Years 53 | Over 10 Years | 53 |
NVIDIA Customer Reviews
Out of the 48 NVIDIA customer reviews 39 were positive and 9 were constructive. NVIDIA customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
NVIDIA Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of NVIDIA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NVIDIA Customer Loyalty Score by Gender
Female customers rated NVIDIA's Customer Loyalty score 1% higher than Male customers.
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Male
81%
Yes
Female
82%
Yes
NVIDIA Customer Loyalty Score by Ethnicity
NVIDIA's Customer Loyalty score was rated the highest by Native American customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NVIDIA.
85
out of 100
Caucasian
75
out of 100
Hispanic or Latino
70
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
100
out of 100
Native American
72
out of 100
Other
NVIDIA Customer Loyalty Score by Age
NVIDIA's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NVIDIA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 83% | 18-25 | 83% |
26-30 84% | 26-30 | 84% |
31-35 74% | 31-35 | 74% |
36-40 71% | 36-40 | 71% |
41-45 78% | 41-45 | 78% |
46-50 92% | 46-50 | 92% |
51-55 100% | 51-55 | 100% |
66+ 82% | 66+ | 82% |
NVIDIA Customer Loyalty Score by Usage
NVIDIA's Customer Loyalty score was rated the highest by customers who have used NVIDIA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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NVIDIA Customer Loyalty Score by Industry
NVIDIA's Customer Loyalty score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Banking and Financial Services industry customers.
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Customer Loyalty for Other Tech Brands
In the Tech industry, NVIDIA's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.
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NVIDIA Product Quality
4.2/5
NVIDIA has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock NVIDIA's overall Product Quality score rated by its users and customers.
NVIDIA Product Information
NVIDIA’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Chemicals industry rated NVIDIA's product the highest. Reviewers from the Tech industry rated NVIDIA the lowest at 4.2.
- Website
- http://www.nvidia.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
SaaS
Virtual Reality
Quick Insights into NVIDIA Product Quality
NVIDIA's Product Quality score was rated highest by customers from the Chemicals industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked NVIDIA Product Quality the Highest
Ranked NVIDIA Product Quality the Lowest
NVIDIA Product Quality Score by Gender
Male customers rated NVIDIA's Product Quality score 0.1 stars higher than Female customers.
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Male
4.3/5
Female
4.2/5
NVIDIA Product Quality Score by Ethnicity
NVIDIA's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 4.1 | Native American | 4.1 |
Other 4 | Other | 4 |
NVIDIA Product Quality Score by Age
NVIDIA's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4 | 41-45 | 4 |
46-50 4.3 | 46-50 | 4.3 |
51-55 4.6 | 51-55 | 4.6 |
66+ 4.1 | 66+ | 4.1 |
NVIDIA Product Quality Score by Usage
NVIDIA's Product Quality score was rated the highest by customers who have used NVIDIA's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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NVIDIA Product Quality Score by Industry
NVIDIA's Product Quality score was rated the highest by Chemicals industry customers, and the lowest by Arts and Entertainment industry customers.
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Product Quality for Other Tech Brands
In the Tech industry, NVIDIA's Product Quality score is rated right above Netflix, and is preceded by Zoom Video Communications.
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NVIDIA Pricing
NVIDIA ROI & Value For Money
4/5
NVIDIA has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NVIDIA's overall ROI score rated by its users and customers.
NVIDIA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from NVIDIA.
Quick Insights into NVIDIA ROI
NVIDIA's ROI score was rated highest by customers from the Chemicals industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked NVIDIA ROI the Highest
Ranked NVIDIA ROI the Lowest
NVIDIA ROI Score by Gender
Female customers rated NVIDIA's ROI score 0.3 stars higher than Male customers.
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Male
3.9/5
Female
4.2/5
NVIDIA ROI Score by Ethnicity
NVIDIA's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NVIDIA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Native American 3.3 | Native American | 3.3 |
Other 3.7 | Other | 3.7 |
NVIDIA ROI Score by Age
NVIDIA's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NVIDIA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4 | 36-40 | 4 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.2 | 46-50 | 4.2 |
51-55 4.3 | 51-55 | 4.3 |
66+ 3.5 | 66+ | 3.5 |
NVIDIA ROI Score by Usage
NVIDIA's ROI score was rated the highest by customers who have used NVIDIA's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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NVIDIA ROI Score by Industry
NVIDIA's ROI score was rated the highest by Chemicals industry customers, and the lowest by Arts and Entertainment industry customers.
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ROI for Other Tech Brands
In the Tech industry, NVIDIA's ROI score is rated right above Peloton, and is preceded by Nintendo.
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NVIDIA Customer Satisfaction (CSAT)
NVIDIA Customer Satisfaction (CSAT) Score
82 / 100
NVIDIA has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
32%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
1%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NVIDIA Customer Satisfaction
NVIDIA's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Computer Hardware industry.
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Ranked NVIDIA Customer Satisfaction the Highest
Ranked NVIDIA Customer Satisfaction the Lowest
NVIDIA Customer Satisfaction Score by Gender
NVIDIA's Customer Satisfaction score was rated 85 by both Female and Male customers on Comparably.
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85 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 1% | |
Very Dissatisfied | 7% |
85 / 100
FemaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 15% |
NVIDIA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NVIDIA's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
64%
Satisfied
19%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
3%
Very Dissatisfied
9%
CSAT according to Hispanic or Latino
NVIDIA's Customer Satisfaction (CSAT) score was rated 88% according to Hispanic or Latino users and customers.
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88 / 100
Very Satisfied
59%
Satisfied
29%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
6%
CSAT according to African American/Black
NVIDIA's Customer Satisfaction (CSAT) score was rated 88% according to African American/Black users and customers.
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88 / 100
Very Satisfied
53%
Satisfied
35%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
6%
CSAT according to Asian or Pacific Islander
NVIDIA's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.
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84 / 100
Very Satisfied
40%
Satisfied
44%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
6%
CSAT according to Native American
NVIDIA's Customer Satisfaction (CSAT) score was rated 83% according to Native American users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Other
NVIDIA's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NVIDIA.
80 / 100
Very Satisfied
36%
Satisfied
44%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
12%
NVIDIA Customer Satisfaction Score by Age
NVIDIA's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% | |||||||||||||||
| 26-30 | 95% | |||||||||||||||
| 31-35 | 79% | |||||||||||||||
| 36-40 | 72% | |||||||||||||||
| 41-45 | 72% | |||||||||||||||
| 46-50 | 90% | |||||||||||||||
| 66+ | 80% |
NVIDIA Customer Satisfaction Score by Usage
NVIDIA's Customer Satisfaction score was rated the highest by customers who have used NVIDIA's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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NVIDIA Customer Satisfaction Score by Industry
NVIDIA's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Computer Hardware industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "NVIDIA Customer Satisfaction Score by Industry",
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}Customer Satisfaction for Other Tech Brands
In the Tech industry, NVIDIA's Customer Satisfaction score is rated right above Google, and is preceded by Spotify.
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NVIDIA Customer Service
4/5
NVIDIA has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About NVIDIA's Customer Service
Address
2788 San Tomas Expy, Santa Clara, CA 95051
Website
http://www.nvidia.com
Phone Number
(140) 848-6200
NVIDIA's Social Links
Quick Insights into NVIDIA Customer Service
NVIDIA's Customer Service score was rated highest by customers from the Consumer Electronics industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked NVIDIA Customer Service the Highest
Ranked NVIDIA Customer Service the Lowest
NVIDIA Customer Service Score by Gender
Female customers rated NVIDIA's Customer Service score 0.4 stars higher than Male customers.
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Male
3.9/5
Female
4.3/5
NVIDIA Customer Service Score by Ethnicity
NVIDIA's Customer Service score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NVIDIA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 3.6 | Native American | 3.6 |
Other 3.7 | Other | 3.7 |
NVIDIA Customer Service Score by Age
NVIDIA's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NVIDIA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.7 | 41-45 | 3.7 |
46-50 4.2 | 46-50 | 4.2 |
51-55 3.8 | 51-55 | 3.8 |
66+ 3.7 | 66+ | 3.7 |
NVIDIA Customer Service Score by Usage
NVIDIA's Customer Service score was rated the highest by customers who have used NVIDIA's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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NVIDIA Customer Service Score by Industry
NVIDIA's Customer Service score was rated the highest by Consumer Electronics industry customers, and the lowest by Arts and Entertainment industry customers.
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Customer Service for Other Tech Brands
In the Tech industry, NVIDIA's Customer Service score is rated right above Google, and is preceded by Apple.
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NVIDIA as an Employer
4.6/5
NVIDIA has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NVIDIA scored a 47 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of NVIDIA would recommend the brand to a friend. ENPS measures how likely NVIDIA employees would recommend working at NVIDIA to a friend.
Net Promoter Score
47
NPS Score
| 65% | Promoters |
|---|---|
| 17% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 63% | Promoters |
|---|---|
| 15% | Passive |
| 22% | Detractors |
Global Ranking Snapshot
NVIDIA is ranked #34 in the Global Top 100 Brands. It ranks just behind Starbucks and just ahead of Slack.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
32 |  | Tesla |  | Elon Musk | Automotive and Transportation |
33 |  | Starbucks |  | Howard Schultz | Travel and Hospitality |
34 | | NVIDIA | | Jensen Huang | Tech |
35 |  | Slack |  | Stewart Butterfield | Tech |
36 |  | Honda |  | Takahiro Hachigo | Automotive and Transportation |
37 |  | Audi |  | Markus Duesmann | Automotive and Transportation |
38 |  | Red Bull |  | Dietrich Mateschitz | Food and Beverages |
Tech Ranking Snapshot
NVIDIA is ranked #12 in the Tech Industry. It ranks just behind LinkedIn and just ahead of Slack.
