Rockstar Games NPS & Customer Reviews | Comparably
Rockstar Games is
Ranked
#27
in
Global Top 100 Brands
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Rockstar Games
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Rockstar Games is ranked #27 in Global Top 100 Brands

Awards & Recognition

  • Top 100 Brands 2021

About Rockstar Games' Brand

Rockstar Games is a multinational video game development and publishing company. Rockstar Games’s brand is ranked #27 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Rockstar Games. When compared to other organizations within the Media and Entertainment industry, Rockstar Games is ranked #8. Among its major competitors, Rockstar Games is ranked in 1st place for NPS while Ubisoft is 2nd, and Electronic Arts (EA) is 3rd.Their current valuation is $20.75B

Brand at a Glance

84%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service

Rockstar Games Ranking

Rockstar Games NPS

Rockstar Games's Net Promoter Score (NPS) is a 38 with 61% Promoters, 16% Passives, and 23% Detractors. Net Promoter Score tracks whether Rockstar Games's customers would recommend using the product based on a scale of -100 to 100.

Rockstar Games Overall NPS

38
NPS
61%Promoters
16%Passives
23%Detractors
Rockstar Games Overall NPS

Rockstar Games NPS Trend

-100
-50
0
50
100
May 2025
38
May 202538
Jun 2025
38
Jun 202538
Jul 2025
38
Jul 202538
Aug 2025
38
Aug 202538
Sep 2025
38
Sep 202538
Oct 2025
38
Oct 202538
Nov 2025
38
Nov 202538
Jan 2026
38
Jan 202638
Feb 2026
38
Feb 202638
Mar 2026
38
Mar 202638
Apr 2026
38
Apr 202638
May 2026
38
May 202638

How Other Brands Compare

Rockstar Games is ranked first for NPS among its competitors. Ubisoft and Electronic Arts (EA) come in second and third, with Activision Blizzard coming in at #4. Among those competitors, it is the most valued company behind Activision Blizzard.

Rockstar Games' Logo
Rockstar Games
Ubisoft's Logo
Ubisoft
Activision Blizzard's Logo
Activision Blizzard
Electronic Arts (EA) Logo
Electronic Arts (EA)
Global Ranking#27#80#527#-
NPS3813-13-11
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies$20.75B-$74.97B$41.98B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Rockstar Games NPS by Gender

Male customers rated Rockstar Games's NPS 34 points higher than Female customers.

Male

34

Rockstar Games's NPS was rated 34 by Male customers on Comparably.

59%
Promoters
16%
Passives
25%
Detractors

Female

0

Rockstar Games's NPS was rated by Female customers on Comparably.

39%
Promoters
22%
Passives
39%
Detractors

Rockstar Games NPS by Ethnicity

Rockstar Games's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
27
Caucasian27
Hispanic or Latino
50
Hispanic or Latino50
African American/Black
15
African American/Black15
Asian or Pacific Islander
24
Asian or Pacific Islander24
Other
12
Other12

Rockstar Games NPS by Age

Rockstar Games's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
62%
Passives
19%
Detractors
19%
18-2562%19%19%
Promoters
68%
Passives
23%
Detractors
9%
26-3068%23%9%
Promoters
41%
Passives
12%
Detractors
47%
31-3541%12%47%
Promoters
40%
Passives
0%
Detractors
60%
36-4040%0%60%
Promoters
60%
Passives
0%
Detractors
40%
41-4560%0%40%
Promoters
0%
Passives
0%
Detractors
100%
66+0%0%100%

Rockstar Games NPS by Usage

Rockstar Games's NPS was rated the highest by customers who have used Rockstar Games's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-6
Less than 1 Year-6
1 to 2 Years
11
1 to 2 Years11
2 to 5 Years
45
2 to 5 Years45
5 to 10 Years
38
5 to 10 Years38
Over 10 Years
40
Over 10 Years40

Rockstar Games NPS vs. Competitors

Compared to its competitors, Rockstar Games's NPS is rated right above Ubisoft.

Rockstar Games NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Rockstar Games's NPS is rated right above The Walt Disney Company, and is preceded by Netflix.

Rockstar Games Customer Reviews

Out of the 30 Rockstar Games customer reviews 22 were positive and 8 were constructive. Rockstar Games customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
There are players that played the games when they first came out, I just want to "play thru the story".... In GTA3 Payday for Ray, it's not possible to reach the four checkpoints in 3:30. You need to make an "no hassle" mode for the people who just want to play thru the story.
What do you value most about this brand?
The quallity, brand, experimes, wof
What do you value most about this brand?
Production quality is very good.
What do you value most about this brand?
You are the best one
What do you value most about this brand?
I value the story and the soul of these games

Rockstar Games Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Rockstar Games users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84
84%
16
16%
Rockstar Games Customer Loyalty

Rockstar Games Customer Loyalty Score by Gender

Male customers rated Rockstar Games's Customer Loyalty score 30% higher than Female customers.

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Male
87%
Yes
Female
57%
Yes

Rockstar Games Customer Loyalty Score by Ethnicity

Rockstar Games's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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85
out of 100
Caucasian
82
out of 100
Hispanic or Latino
81
out of 100
African American/Black
76
out of 100
Asian or Pacific Islander
74
out of 100
Other

Rockstar Games Customer Loyalty Score by Age

Rockstar Games's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
84%
18-2584%
26-30
84%
26-3084%
31-35
74%
31-3574%
36-40
64%
36-4064%
41-45
91%
41-4591%
66+
46%
66+46%

Rockstar Games Customer Loyalty Score by Usage

Rockstar Games's Customer Loyalty score was rated the highest by customers who have used Rockstar Games's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
61%
1 to 2 Years
70%
2 to 5 Years
85%
5 to 10 Years
84%
Over 10 Years
91%

Rockstar Games Customer Loyalty Score by Industry

Rockstar Games's Customer Loyalty score was rated the highest by Computer Hardware industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
87%
Accounting
85%
Aerospace and Aviation
55%
Architecture and Planning
55%
Arts and Entertainment
83%
Banking and Financial Services
82%
Business and Consumer Services
66%
Computer Hardware
100%
Construction
100%
Education
78%
Media and Entertainment
78%
Non-Profit
70%
Retail
70%

Rockstar Games Customer Loyalty vs. Competitors

Compared to its competitors, Rockstar Games's Customer Loyalty score is rated right above Ubisoft.

COMPANYCustomer Loyalty Score
Rockstar Games84%
Ubisoft75%
Electronic Arts (EA)70%
Activision Blizzard70%

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Rockstar Games's Customer Loyalty score is rated right above Instagram, and is preceded by Apple.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Spotify87%
Apple86%
Rockstar Games84%
Instagram84%
The Walt Disney Company83%

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Instagram's Logo
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Rockstar Games Product Quality

4.1/5

Rockstar Games has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Rockstar Games Product Information

Rockstar Games’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Computer Hardware industry rated Rockstar Games's product the highest. Reviewers from the Aerospace and Aviation industry rated Rockstar Games the lowest at 3.8.

Website
http://www.rockstargames.com/
Company Size
501-1,000 Employees

Industry

Tech
Content
Gaming
Hardware and Devices
Media
Sports & Entertainment

Quick Insights into Rockstar Games Product Quality

Rockstar Games's Product Quality score was rated highest by customers from the Computer Hardware industry, and rated lowest by customers from the Retail industry.

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Ranked Rockstar Games Product Quality the Highest

Computer Hardware
5
Hispanic or Latino
4.6
18-25
4.3

Ranked Rockstar Games Product Quality the Lowest

Female
3.6
31-35
3
Retail
2.3

Rockstar Games Product Quality Score by Gender

Male customers rated Rockstar Games's Product Quality score 0.5 stars higher than Female customers.

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Male

4.1/5

Female

3.6/5

Rockstar Games Product Quality Score by Ethnicity

Rockstar Games's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
3.6
African American/Black3.6
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
4
Other4

Rockstar Games Product Quality Score by Age

Rockstar Games's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
4.3
26-304.3
31-35
3
31-353
36-40
4.1
36-404.1
41-45
3.7
41-453.7
66+
3.4
66+3.4

Rockstar Games Product Quality Score by Usage

Rockstar Games's Product Quality score was rated the highest by customers who have used Rockstar Games's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4
1 to 2 Years
4.1
2 to 5 Years
4.2
5 to 10 Years
4.2
Over 10 Years
3.9

Rockstar Games Product Quality Score by Industry

Rockstar Games's Product Quality score was rated the highest by Computer Hardware industry customers, and the lowest by Retail industry customers.

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Tech
4.4
Accounting
3.9
Aerospace and Aviation
3.8
Architecture and Planning
3.6
Arts and Entertainment
4.1
Banking and Financial Services
4.1
Business and Consumer Services
4.4
Computer Hardware
5
Construction
3.3
Education
5
Media and Entertainment
3
Non-Profit
3.8
Retail
2.3

Rockstar Games Product Quality vs. Competitors

Compared to its competitors, Rockstar Games's Product Quality score is rated right above Ubisoft.

COMPANYProduct Quality Score
Rockstar Games4.1/5
Ubisoft3.7/5
Electronic Arts (EA)3.1/5
Activision Blizzard3/5

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Rockstar Games's Product Quality score is rated right above The Walt Disney Company, and is preceded by Spotify.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Netflix4.2/5
Spotify4.2/5
Rockstar Games4.1/5
The Walt Disney Company4.1/5
ROBLOX4/5
Instagram3.7/5

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The Walt Disney Company's Logo
ROBLOX's Logo
Instagram's Logo

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Rockstar Games Pricing

Rockstar Games ROI & Value For Money

3.8/5

Rockstar Games has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Rockstar Games Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Media and Entertainment industry think that they had the lowest ROI from Rockstar Games.

Quick Insights into Rockstar Games ROI

Rockstar Games's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Media and Entertainment industry.

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Ranked Rockstar Games ROI the Highest

Education
4.7
26-30
4.2
Asian or Pacific Islander
4.2

Ranked Rockstar Games ROI the Lowest

Female
3.1
66+
2.5
Media and Entertainment
2.1

Rockstar Games ROI Score by Gender

Male customers rated Rockstar Games's ROI score 0.7 stars higher than Female customers.

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Male

3.8/5

Female

3.1/5

Rockstar Games ROI Score by Ethnicity

Rockstar Games's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.5
Caucasian3.5
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
3.3
African American/Black3.3
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
3.3
Other3.3

Rockstar Games ROI Score by Age

Rockstar Games's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
4.2
26-304.2
31-35
3.2
31-353.2
36-40
3.9
36-403.9
41-45
3.6
41-453.6
66+
2.5
66+2.5

Rockstar Games ROI Score by Usage

Rockstar Games's ROI score was rated the highest by customers who have used Rockstar Games's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
3.8
2 to 5 Years
4
5 to 10 Years
3.8
Over 10 Years
3.6

Rockstar Games ROI Score by Industry

Rockstar Games's ROI score was rated the highest by Education industry customers, and the lowest by Media and Entertainment industry customers.

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Tech
4.2
Accounting
3.4
Aerospace and Aviation
3.6
Architecture and Planning
3
Arts and Entertainment
3.8
Banking and Financial Services
3.9
Business and Consumer Services
4.2
Computer Hardware
4.6
Construction
2.9
Education
4.7
Media and Entertainment
2.1
Non-Profit
3.6
Retail
2.5

Rockstar Games Pricing vs. Competitors

Compared to its competitors, Rockstar Games's ROI score is rated right above Ubisoft.

COMPANYPricing Score
Rockstar Games3.8/5
Ubisoft3.4/5
Electronic Arts (EA)2.9/5
Activision Blizzard2.8/5

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Rockstar Games's ROI score is rated right above ROBLOX, and is preceded by Nintendo.

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VS
Spotify's Logo
Netflix's Logo
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Nintendo's Logo
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Instagram's Logo

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Rockstar Games Customer Satisfaction (CSAT)

Rockstar Games Customer Satisfaction (CSAT) Score

76 / 100

Rockstar Games has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied44%
Satisfied32%
Neither Satisfied nor Dissatisfied11%
Dissatisfied3%
Very Dissatisfied10%
Very Satisfied
44%
Satisfied
32%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
3%
Very Dissatisfied
10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Rockstar Games Customer Satisfaction

Rockstar Games's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers ages 66+.

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Ranked Rockstar Games Customer Satisfaction the Highest

Education
100%
Hispanic or Latino
100%
26-30
87%

Ranked Rockstar Games Customer Satisfaction the Lowest

Less than 1 Year
60%
Female
50%
66+
25%

Rockstar Games Customer Satisfaction Score by Gender

Male customers rated Rockstar Games's Customer Satisfaction score 25 points higher than Female customers.

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75 / 100
Male
Very Satisfied
38%
Satisfied
37%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
17%
50 / 100
Female
Very Satisfied
11%
Satisfied
39%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
17%
Very Dissatisfied
11%

Rockstar Games Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Rockstar Games' Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.

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71 / 100
Very Satisfied40%
Satisfied31%
Neither Satisfied nor Dissatisfied4%
Dissatisfied4%
Very Dissatisfied21%
Very Satisfied
40%
Satisfied
31%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
21%

CSAT according to Hispanic or Latino

Rockstar Games' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied13%
Satisfied87%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
13%
Satisfied
87%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

Rockstar Games' Customer Satisfaction (CSAT) score was rated 61% according to African American/Black users and customers.

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61 / 100
Very Satisfied33%
Satisfied28%
Neither Satisfied nor Dissatisfied11%
Dissatisfied11%
Very Dissatisfied17%
Very Satisfied
33%
Satisfied
28%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
17%

CSAT according to Asian or Pacific Islander

Rockstar Games' Customer Satisfaction (CSAT) score was rated 77% according to Asian or Pacific Islander users and customers.

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77 / 100
Very Satisfied33%
Satisfied44%
Neither Satisfied nor Dissatisfied23%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
44%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Rockstar Games' Customer Satisfaction (CSAT) score was rated 65% according to Other users and customers.

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65 / 100
Very Satisfied31%
Satisfied34%
Neither Satisfied nor Dissatisfied10%
Dissatisfied0%
Very Dissatisfied25%
Very Satisfied
31%
Satisfied
34%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
25%

Rockstar Games Customer Satisfaction Score by Age

Rockstar Games's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
79%
Very Satisfied
34%
Satisfied
45%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
1%
Very Dissatisfied
12%
18-2579%
26-30 CSAT Score
87%
Very Satisfied
60%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
6%
26-3087%
31-35 CSAT Score
50%
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
31-3550%
36-40 CSAT Score
33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
36-4033%
41-45 CSAT Score
55%
Very Satisfied
33%
Satisfied
22%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
11%
Very Dissatisfied
22%
41-4555%
66+ CSAT Score
25%
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
66+25%

Rockstar Games Customer Satisfaction Score by Usage

Rockstar Games's Customer Satisfaction score was rated the highest by customers who have used Rockstar Games's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
60
1 to 2 Years
75
2 to 5 Years
76
5 to 10 Years
74
Over 10 Years
67

Rockstar Games Customer Satisfaction Score by Industry

Rockstar Games's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

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Tech
80
Accounting
64
Aerospace and Aviation
80
Arts and Entertainment
72
Business and Consumer Services
80
Construction
75
Education
100

Rockstar Games Customer Satisfaction vs. Competitors

Compared to its competitors, Rockstar Games's Customer Satisfaction score is rated right above Ubisoft.

COMPANYCustomer Satisfaction (CSAT) Score
Rockstar Games76%
Ubisoft68%
Electronic Arts (EA)56%
Activision Blizzard48%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Rockstar Games's Customer Satisfaction score is rated right above The Walt Disney Company, and is preceded by Spotify.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Rockstar Games76%
The Walt Disney Company76%
ROBLOX72%
Instagram61%

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Rockstar Games Customer Service

3.7/5

Rockstar Games has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Rockstar Games's Customer Service

Address

New York City, NY


Website

http://www.rockstargames.com/


Phone Number

646-536-2842

Quick Insights into Rockstar Games Customer Service

Rockstar Games's Customer Service score was rated highest by customers from the Computer Hardware industry, and rated lowest by customers from the Media and Entertainment industry.

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Ranked Rockstar Games Customer Service the Highest

Computer Hardware
4.3
26-30
4.1
Hispanic or Latino
4

Ranked Rockstar Games Customer Service the Lowest

Caucasian
3
66+
2
Media and Entertainment
2

Rockstar Games Customer Service Score by Gender

Male customers rated Rockstar Games's Customer Service score 0.4 stars higher than Female customers.

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Male

3.5/5

Female

3.1/5

Rockstar Games Customer Service Score by Ethnicity

Rockstar Games's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3
Caucasian3
Hispanic or Latino
4
Hispanic or Latino4
African American/Black
3.3
African American/Black3.3
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
3.2
Other3.2

Rockstar Games Customer Service Score by Age

Rockstar Games's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
3.5
18-253.5
26-30
4.1
26-304.1
31-35
3.2
31-353.2
36-40
3.3
36-403.3
41-45
3
41-453
66+
2
66+2

Rockstar Games Customer Service Score by Usage

Rockstar Games's Customer Service score was rated the highest by customers who have used Rockstar Games's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.1
1 to 2 Years
3.7
2 to 5 Years
3.8
5 to 10 Years
3.5
Over 10 Years
3.4

Rockstar Games Customer Service Score by Industry

Rockstar Games's Customer Service score was rated the highest by Computer Hardware industry customers, and the lowest by Media and Entertainment industry customers.

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Tech
3.9
Accounting
3.5
Aerospace and Aviation
3.6
Architecture and Planning
2.5
Arts and Entertainment
3.4
Banking and Financial Services
3.8
Business and Consumer Services
3.5
Computer Hardware
4.3
Construction
3.4
Education
3.9
Media and Entertainment
2
Non-Profit
3.6
Retail
2.5

Rockstar Games Customer Service vs. Competitors

Compared to its competitors, Rockstar Games's Customer Service score is rated right above Ubisoft.

COMPANYCustomer Service Score
Rockstar Games3.7/5
Ubisoft3.4/5
Electronic Arts (EA)2.9/5
Activision Blizzard2.7/5

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Rockstar Games's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.

COMPANYCustomer Service Score
Apple4.2/5
The Walt Disney Company4.1/5
Nintendo4/5
Netflix4/5
Spotify4/5
Rockstar Games3.7/5
ROBLOX3.6/5
Instagram3.3/5

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Rockstar Games as an Employer

3.6/5

Rockstar Games has a 3.6/5 stars for its overall company culture rated by their employees

  Rockstar Games CEO
top
50%
CEO of Rockstar Games

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Rockstar Games scored a 38 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Rockstar Games would recommend the brand to a friend. ENPS measures how likely Rockstar Games employees would recommend working at Rockstar Games to a friend.

Net Promoter Score

38
NPS Score
61%Promoters
16%Passive
23%Detractors

Employee Net Promoter Score

6
eNPS Score
47%Promoters
12%Passive
41%Detractors

Global Ranking Snapshot

Rockstar Games is ranked #27 in the Global Top 100 Brands. It ranks just behind Glossier and just ahead of CHANEL.

RANKCOMPANYCEOINDUSTRY
25
American Eagle Outfitters  American Eagle Outfitters CEO
Jay Schottenstein
Retail
26
Glossier  Glossier CEO
Emily Weiss
Fashion and Beauty
27
Rockstar Games  Rockstar Games CEO
Strauss Zelnick
Media and Entertainment
28
CHANEL  CHANEL CEO
Alain Wertheimer
Fashion and Beauty
29
LinkedIn  LinkedIn CEO
Ryan Roslansky
Tech
30
Uniqlo  Uniqlo CEO
Tadashi Yanai
Fashion and Beauty
31
PlayStation  PlayStation CEO
Jim Ryan
Media and Entertainment

Media and Entertainment Ranking Snapshot

Rockstar Games is ranked #8 in the Media and Entertainment Industry. It ranks just behind Instagram and just ahead of PlayStation.

RANKCOMPANYLocation
6
Nintendo
Redmond, WA
7
Instagram
Menlo Park, CA
8
Rockstar Games
New York City, NY
9
PlayStation
San Mateo, CA
10
Rooster Teeth
Austin, TX
11
National Geographic
Washington, DC
12
HBO
New York City, NY