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About Electronic Arts (EA) Brand

Among its major competitors, Electronic Arts (EA) is ranked in 7th place for NPS while Discord is 1st, and Nintendo is 2nd. Their current market cap is $41.98B.

Brand at a Glance

68%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service

Electronic Arts (EA) Ranking

Electronic Arts (EA) NPS

Electronic Arts (EA)'s Net Promoter Score (NPS) is a -8 with 36% Promoters, 20% Passives, and 44% Detractors. Net Promoter Score tracks whether Electronic Arts (EA)'s customers would recommend using the product based on a scale of -100 to 100.

Electronic Arts (EA) Overall NPS

-8
NPS
36%Promoters
20%Passives
44%Detractors
Electronic Arts (EA) Overall NPS

Electronic Arts (EA) NPS Trend

-100
-50
0
50
100
Feb 2021
-17
Feb 2021Feb 2021
Mar 2021
-15
Mar 2021Mar 2021
Apr 2021
-13
Apr 2021Apr 2021
May 2021
-13
May 2021May 2021
Jun 2021
-10
Jun 2021Jun 2021
Jul 2021
-10
Jul 2021Jul 2021
Aug 2021
-11
Aug 2021Aug 2021
Sep 2021
-11
Sep 2021Sep 2021
Oct 2021
-11
Oct 2021Oct 2021
Nov 2021
-9
Nov 2021Nov 2021
Dec 2021
-9
Dec 2021Dec 2021
Jan 2022
-7
Jan 2022Jan 2022

How Other Brands Compare

Electronic Arts (EA) is ranked #4 for NPS among its competitors. Nintendo and Activision come in first and second, with Ubisoft coming in at third. Among those competitors, it is the lowest valued company behind Nintendo.

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Electronic Arts (EA) Logo
Electronic Arts (EA)
Nintendo's Logo
Nintendo
Ubisoft's Logo
Ubisoft
Activision's Logo
Activision
Global Ranking#-#17#80#157
NPS-8583140
Social Sentiment Calculated by analyzing social media and other online mentions--NeutralNegative
Valuation Updated every 24 hours for public companies$41.98B$85.71B-$74.02B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Electronic Arts (EA) NPS by Gender

Female customers rated Electronic Arts (EA)'s NPS 52 points higher than Male customers.

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Male

-29

Electronic Arts (EA)'s NPS was rated -29 by Male customers on Comparably.

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29%
Promoters
13%
Passives
58%
Detractors

Female

23

Electronic Arts (EA)'s NPS was rated 23 by Female customers on Comparably.

Sign Up to learn about Electronic Arts (EA) NPS Score rated by Female customers on Comparably.
43%
Promoters
37%
Passives
20%
Detractors

Electronic Arts (EA) NPS by Ethnicity

Electronic Arts (EA)'s NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Electronic Arts (EA).
-100
-50
0
50
100
Caucasian
-18
Caucasian-18
Hispanic or Latino
100
Hispanic or Latino100
African American/Black
-20
African American/Black-20
Asian or Pacific Islander
25
Asian or Pacific Islander25
Other
-29
Other-29

Electronic Arts (EA) NPS by Age

Electronic Arts (EA)'s NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Electronic Arts (EA).
0
20
40
60
80
100
Promoters
30%
Passives
20%
Detractors
50%
18-2530%20%50%
Promoters
43%
Passives
27%
Detractors
30%
26-3043%27%30%
Promoters
31%
Passives
0%
Detractors
69%
31-3531%0%69%
Promoters
17%
Passives
33%
Detractors
50%
36-4017%33%50%
Promoters
33%
Passives
0%
Detractors
67%
41-4533%0%67%
Promoters
25%
Passives
25%
Detractors
50%
46-5025%25%50%
Promoters
16%
Passives
17%
Detractors
67%
66+16%17%67%

Electronic Arts (EA) NPS by Usage

Electronic Arts (EA)'s NPS was rated the highest by customers who have used Electronic Arts (EA)'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
-8
Less than 1 Year-8
1 to 2 Years
24
1 to 2 Years24
2 to 5 Years
-20
2 to 5 Years-20
5 to 10 Years
-27
5 to 10 Years-27
Over 10 Years
-12
Over 10 Years-12

Electronic Arts (EA) NPS vs. Competitors

Compared to its competitors, Electronic Arts (EA)'s NPS is rated right below Niantic.

Unlock Electronic Arts (EA) NPS vs. Competitors Data

Electronic Arts (EA) Logo
VS
Discord's Logo
Nintendo's Logo
Activision's Logo
Ubisoft's Logo
Blizzard Entertainment's Logo
Wargaming's Logo
Niantic's Logo

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Electronic Arts (EA) Customer Reviews

Out of the 14 Electronic Arts (EA) customer reviews 6 were positive and 8 were constructive. Electronic Arts (EA) customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Listen to the customers. They represent what builds your company. Interact with your customers. Answer their questions truthfully. Dont give janarik answers. If the questions were answered there might not be so many angry customers. We all get Big Companies dont care what Joe Smoe has to say.
Review from San Francisco, CA / Male / Caucasian / 18-25Posted 15 days ago
What can this brand most improve?
Its Game Suport after 2 years there is non
Review from San Francisco, CA / Male / Caucasian / 46-50Posted 6 days ago
What can this brand most improve?
Make a game that's not a total ripoff
Review from San Francisco, CA / Male / Other / 26-30Posted 21 days ago
What can this brand most improve?
Get rid of dda. Please I'd love to look at the code as a developer. Let me test and run the code you give me as well.
Review from San Francisco, CA / Male / Other / 66+Posted a month ago
What can this brand most improve?
Everything is about squeezing every cent out of the player... they are untrustworthy and money hungry scum
Review from San Francisco, CA / Male / Other / 41-45

Electronic Arts (EA) Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Electronic Arts (EA) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68
68%
32
32%
Electronic Arts (EA) Customer Loyalty

Electronic Arts (EA) Customer Loyalty Score by Gender

Female customers rated Electronic Arts (EA)'s Customer Loyalty score 4% higher than Male customers.

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Male
70%
Yes
Female
74%
Yes

Electronic Arts (EA) Customer Loyalty Score by Ethnicity

Electronic Arts (EA)'s Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Electronic Arts (EA).
89
out of 100
Caucasian
100
out of 100
Hispanic or Latino
82
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
55
out of 100
Other

Electronic Arts (EA) Customer Loyalty Score by Age

Electronic Arts (EA)'s Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
67%
18-2567%
26-30
77%
26-3077%
31-35
65%
31-3565%
36-40
70%
36-4070%
41-45
85%
41-4585%
46-50
78%
46-5078%
66+
55%
66+55%

Electronic Arts (EA) Customer Loyalty Score by Usage

Electronic Arts (EA)'s Customer Loyalty score was rated the highest by customers who have used Electronic Arts (EA)'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
40%
1 to 2 Years
78%
2 to 5 Years
67%
5 to 10 Years
76%
Over 10 Years
74%

Electronic Arts (EA) Customer Loyalty Score by Industry

Electronic Arts (EA)'s Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Consulting industry customers.

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Tech
66%
Accounting
64%
Aerospace and Aviation
64%
Architecture and Planning
70%
Arts and Entertainment
73%
Banking and Financial Services
55%
Business and Consumer Services
78%
Computer Hardware
70%
Construction
100%
Consulting
40%
Education
70%
Healthcare, Hospitals and Medicine
82%
Marketing, Advertising and Research
78%

Electronic Arts (EA) Customer Loyalty vs. Competitors

Compared to its competitors, Electronic Arts (EA)'s Customer Loyalty score is rated right above Wargaming, and is preceded by Niantic.

Unlock Electronic Arts (EA) Customer Loyalty vs. Competitors Data

Electronic Arts (EA) Logo
VS
Discord's Logo
Nintendo's Logo
Activision's Logo
Blizzard Entertainment's Logo
Ubisoft's Logo
Niantic's Logo
Wargaming's Logo

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Electronic Arts (EA) Product Quality

3.2/5

Electronic Arts (EA) has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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Electronic Arts (EA) Product Information

Electronic Arts (EA)’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Electronic Arts (EA)'s product the highest. Reviewers from the Accounting industry rated Electronic Arts (EA) the lowest at 2.9.

Website
http://www.ea.com
Company Size
5,001-10,000 Employees

Industry

Tech
Gaming
Mobile App
Sports & Entertainment

Quick Insights into Electronic Arts (EA) Product Quality

Electronic Arts (EA)'s Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Construction industry.

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Ranked Electronic Arts (EA) Product Quality the Highest

Hispanic or Latino
5
Banking and Financial Services
4.5
1 to 2 Years
4.1

Ranked Electronic Arts (EA) Product Quality the Lowest

Other
2.7
46-50
2.2
Construction
1.6

Electronic Arts (EA) Product Quality Score by Gender

Female customers rated Electronic Arts (EA)'s Product Quality score 1.1 stars higher than Male customers.

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Male

2.8/5

Female

3.9/5

Electronic Arts (EA) Product Quality Score by Ethnicity

Electronic Arts (EA)'s Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Electronic Arts (EA).
0
1
2
3
4
5
Caucasian
2.8
Caucasian2.8
Hispanic or Latino
5
Hispanic or Latino5
African American/Black
3.3
African American/Black3.3
Asian or Pacific Islander
3.4
Asian or Pacific Islander3.4
Other
2.7
Other2.7

Electronic Arts (EA) Product Quality Score by Age

Electronic Arts (EA)'s Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Electronic Arts (EA).
0
1
2
3
4
5
18-25
3.1
18-253.1
26-30
3.2
26-303.2
31-35
2.7
31-352.7
36-40
3.1
36-403.1
41-45
2.6
41-452.6
46-50
2.2
46-502.2
66+
2.4
66+2.4

Electronic Arts (EA) Product Quality Score by Usage

Electronic Arts (EA)'s Product Quality score was rated the highest by customers who have used Electronic Arts (EA)'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3
1 to 2 Years
4.1
2 to 5 Years
3.2
5 to 10 Years
3.1
Over 10 Years
2.9

Electronic Arts (EA) Product Quality Score by Industry

Electronic Arts (EA)'s Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Construction industry customers.

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Tech
3.3
Accounting
2.9
Aerospace and Aviation
2.3
Architecture and Planning
1.8
Arts and Entertainment
2.9
Banking and Financial Services
4.5
Business and Consumer Services
2.9
Computer Hardware
3.1
Construction
1.6
Consulting
3.5
Education
2.6
Healthcare, Hospitals and Medicine
2.6
Marketing, Advertising and Research
4.5

Electronic Arts (EA) Product Quality vs. Competitors

Compared to its competitors, Electronic Arts (EA)'s Product Quality score is rated right above Wargaming, and is preceded by Niantic.

COMPANYProduct Quality Score
Discord4.5/5
Nintendo4.5/5
Activision4.1/5
Ubisoft4/5
Blizzard Entertainment3.7/5
Niantic3.4/5
Electronic Arts (EA)3.2/5
WargamingN/A

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Electronic Arts (EA) Logo
VS
Discord's Logo
Nintendo's Logo
Activision's Logo
Ubisoft's Logo
Blizzard Entertainment's Logo
Niantic's Logo
Wargaming's Logo

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Electronic Arts (EA) Pricing

Electronic Arts (EA) ROI & Value For Money

3/5

Electronic Arts (EA) has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Electronic Arts (EA) Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Construction industry think that they had the lowest ROI from Electronic Arts (EA).

Quick Insights into Electronic Arts (EA) ROI

Electronic Arts (EA)'s ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Construction industry.

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Ranked Electronic Arts (EA) ROI the Highest

Hispanic or Latino
5
Marketing, Advertising and Research
4.2
1 to 2 Years
3.5

Ranked Electronic Arts (EA) ROI the Lowest

Other
2.4
66+
2.1
Construction
1.5

Electronic Arts (EA) ROI Score by Gender

Female customers rated Electronic Arts (EA)'s ROI score 1 stars higher than Male customers.

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Male

2.5/5

Female

3.5/5

Electronic Arts (EA) ROI Score by Ethnicity

Electronic Arts (EA)'s ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Electronic Arts (EA).
0
1
2
3
4
5
Caucasian
2.5
Caucasian2.5
Hispanic or Latino
5
Hispanic or Latino5
African American/Black
3.3
African American/Black3.3
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3
Other
2.4
Other2.4

Electronic Arts (EA) ROI Score by Age

Electronic Arts (EA)'s ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
2.8
18-252.8
26-30
3
26-303
31-35
2.4
31-352.4
36-40
2.8
36-402.8
41-45
2.6
41-452.6
46-50
2.2
46-502.2
66+
2.1
66+2.1

Electronic Arts (EA) ROI Score by Usage

Electronic Arts (EA)'s ROI score was rated the highest by customers who have used Electronic Arts (EA)'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.1
1 to 2 Years
3.5
2 to 5 Years
2.9
5 to 10 Years
2.8
Over 10 Years
2.7

Electronic Arts (EA) ROI Score by Industry

Electronic Arts (EA)'s ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Construction industry customers.

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Tech
3.1
Accounting
2.3
Aerospace and Aviation
1.9
Architecture and Planning
2.8
Arts and Entertainment
2.7
Banking and Financial Services
3.1
Business and Consumer Services
2.7
Computer Hardware
2.6
Construction
1.5
Consulting
2.6
Education
2.8
Healthcare, Hospitals and Medicine
2.7
Marketing, Advertising and Research
4.2

Electronic Arts (EA) Pricing vs. Competitors

Compared to its competitors, Electronic Arts (EA)'s ROI score is rated right above Wargaming, and is preceded by Niantic.

Unlock Electronic Arts (EA) ROI vs. Competitors Data

Electronic Arts (EA) Logo
VS
Discord's Logo
Nintendo's Logo
Ubisoft's Logo
Activision's Logo
Blizzard Entertainment's Logo
Niantic's Logo
Wargaming's Logo

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Electronic Arts (EA) Customer Service

3/5

Electronic Arts (EA) has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About Electronic Arts (EA)'s Customer Service

Address

209 Redwood Shores Pkwy, Redwood City, CA 94065


Website

http://www.ea.com


Phone Number

(650) 628-1500

Electronic Arts (EA)'s Social Links

Quick Insights into Electronic Arts (EA) Customer Service

Electronic Arts (EA)'s Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Construction industry.

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Ranked Electronic Arts (EA) Customer Service the Highest

Hispanic or Latino
4.7
1 to 2 Years
3.7
Marketing, Advertising and Research
3.6

Ranked Electronic Arts (EA) Customer Service the Lowest

Other
2.5
66+
2.1
Construction
1.6

Electronic Arts (EA) Customer Service Score by Gender

Female customers rated Electronic Arts (EA)'s Customer Service score 0.9 stars higher than Male customers.

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Male

2.5/5

Female

3.4/5

Electronic Arts (EA) Customer Service Score by Ethnicity

Electronic Arts (EA)'s Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Electronic Arts (EA).
0
1
2
3
4
5
Caucasian
2.5
Caucasian2.5
Hispanic or Latino
4.7
Hispanic or Latino4.7
African American/Black
3
African American/Black3
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3
Other
2.5
Other2.5

Electronic Arts (EA) Customer Service Score by Age

Electronic Arts (EA)'s Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Electronic Arts (EA).
0
1
2
3
4
5
18-25
2.8
18-252.8
26-30
2.9
26-302.9
31-35
2.6
31-352.6
36-40
2.6
36-402.6
41-45
2.6
41-452.6
46-50
2.2
46-502.2
66+
2.1
66+2.1

Electronic Arts (EA) Customer Service Score by Usage

Electronic Arts (EA)'s Customer Service score was rated the highest by customers who have used Electronic Arts (EA)'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2.9
1 to 2 Years
3.7
2 to 5 Years
2.9
5 to 10 Years
2.8
Over 10 Years
2.7

Electronic Arts (EA) Customer Service Score by Industry

Electronic Arts (EA)'s Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Construction industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
3.1
Accounting
2.4
Aerospace and Aviation
1.9
Architecture and Planning
2.8
Arts and Entertainment
2.7
Banking and Financial Services
3.2
Business and Consumer Services
2.9
Computer Hardware
3.1
Construction
1.6
Consulting
3.1
Education
2.8
Healthcare, Hospitals and Medicine
3.2
Marketing, Advertising and Research
3.6

Electronic Arts (EA) Customer Service vs. Competitors

Compared to its competitors, Electronic Arts (EA)'s Customer Service score is rated right above Wargaming, and is preceded by Niantic.

COMPANYCustomer Service Score
Discord4.2/5
Nintendo4.1/5
Ubisoft3.7/5
Activision3.6/5
Blizzard Entertainment3.4/5
Niantic3.2/5
Electronic Arts (EA)3/5
WargamingN/A

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Electronic Arts (EA) Logo
VS
Discord's Logo
Nintendo's Logo
Ubisoft's Logo
Activision's Logo
Blizzard Entertainment's Logo
Niantic's Logo
Wargaming's Logo

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Electronic Arts (EA) as an Employer

3.5/5

Electronic Arts (EA) has a 3.5/5 stars for its overall company culture rated by their employees

  Electronic Arts (EA) CEO
top
20%
CEO of Electronic Arts (EA)

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Electronic Arts (EA) scored a -8 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Electronic Arts (EA) would recommend the brand to a friend. ENPS measures how likely Electronic Arts (EA) employees would recommend working at Electronic Arts (EA) to a friend.

Net Promoter Score

-8
NPS Score
36%Promoters
20%Passive
44%Detractors

Employee Net Promoter Score

1
eNPS Score
36%Promoters
29%Passive
35%Detractors

Global Ranking Snapshot

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