Electronic Arts (EA) NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Electronic Arts (EA)

Marketing or Exec? Claim Your Free Account

Electronic Arts (EA)

Rate this Brand

About Electronic Arts (EA) Brand

Among its major competitors, Electronic Arts (EA) is ranked in 6th place for NPS while Nintendo is 1st, and Discord is 2nd.Their current market cap is $41.98B

Brand at a Glance

70%

Customer Loyalty

3.1/5

Product Quality

2.9/5

Pricing

2.9/5

Customer Service

Electronic Arts (EA) Ranking

^#4 / 4 of its competitors

Electronic Arts (EA) NPS

Electronic Arts (EA)'s Net Promoter Score (NPS) is a -11 with 35% Promoters, 19% Passives, and 46% Detractors. Net Promoter Score tracks whether Electronic Arts (EA)'s customers would recommend using the product based on a scale of -100 to 100.

Electronic Arts (EA) Overall NPS

-11

NPS

35%	Promoters
19%	Passives
46%	Detractors

Electronic Arts (EA) NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -12	Feb 2025	-12
Mar 2025 -12	Mar 2025	-12
Apr 2025 -12	Apr 2025	-12
May 2025 -12	May 2025	-12
Jun 2025 -12	Jun 2025	-12
Jul 2025 -12	Jul 2025	-12
Aug 2025 -12	Aug 2025	-12
Sep 2025 -12	Sep 2025	-12
Oct 2025 -12	Oct 2025	-12
Nov 2025 -12	Nov 2025	-12
Dec 2025 -12	Dec 2025	-12
Jan 2026 -12	Jan 2026	-12

How Other Brands Compare

Electronic Arts (EA) is ranked #4 for NPS among its competitors. Nintendo and Ubisoft come in first and second, with Activision coming in at third. Among those competitors, it is the lowest valued company behind Nintendo.

	Electronic Arts (EA)	Nintendo	Ubisoft	Activision
Global Ranking	#-	#17	#80	#157
NPS	-11	55	13	-7
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$41.98B	$85.71B	-	$74.02B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Electronic Arts (EA) NPS by Gender

Female customers rated Electronic Arts (EA)'s NPS 42 points higher than Male customers.

Male

-29

Electronic Arts (EA)'s NPS was rated -29 by Male customers on Comparably.

29%

Promoters

13%

Passives

58%

Detractors

Female

Electronic Arts (EA)'s NPS was rated 13 by Female customers on Comparably.

45%

Promoters

23%

Passives

32%

Detractors

Electronic Arts (EA) NPS by Ethnicity

Electronic Arts (EA)'s NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -40	Caucasian	-40
Hispanic or Latino -16	Hispanic or Latino	-16
African American/Black 36	African American/Black	36
Asian or Pacific Islander 8	Asian or Pacific Islander	8
Native American -50	Native American	-50
Other -21	Other	-21

Electronic Arts (EA) NPS by Age

Electronic Arts (EA)'s NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

20%

47%

26-30

35%

18%

47%

31-35

39%

54%

36-40

24%

70%

41-45

31%

69%

46-50

11%

78%

51-55

50%

56-60

40%

60%

61-65

100%

66+

30%

10%

60%

Electronic Arts (EA) NPS by Usage

Electronic Arts (EA)'s NPS was rated the highest by customers who have used Electronic Arts (EA)'s products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 4	Less than 1 Year	4
1 to 2 Years -6	1 to 2 Years	-6
2 to 5 Years -9	2 to 5 Years	-9
5 to 10 Years -20	5 to 10 Years	-20
Over 10 Years -31	Over 10 Years	-31

Electronic Arts (EA) NPS vs. Competitors

Compared to its competitors, Electronic Arts (EA)'s NPS is rated right above Niantic, and is preceded by Activision.

COMPANY		NPS Score
	Nintendo	55
	Discord	53
	Ubisoft	13
	Blizzard Entertainment	10
	Activision	-7
	Electronic Arts (EA)	-11
	Niantic	-22
	Wargaming	-100

Electronic Arts (EA) Customer Reviews

Out of the 66 Electronic Arts (EA) customer reviews 31 were positive and 35 were constructive. Electronic Arts (EA) customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Electronic Arts (EA) Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of Electronic Arts (EA) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

70%

30%

Electronic Arts (EA) Customer Loyalty Score by Gender

Female customers rated Electronic Arts (EA)'s Customer Loyalty score 1% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Electronic Arts (EA).

Male

73%

Yes

Female

74%

Yes

Electronic Arts (EA) Customer Loyalty Score by Ethnicity

Electronic Arts (EA)'s Customer Loyalty score was rated the highest by Native American customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Electronic Arts (EA).

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

Electronic Arts (EA) Customer Loyalty Score by Age

Electronic Arts (EA)'s Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Electronic Arts (EA).

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 71%	18-25	71%
26-30 81%	26-30	81%
31-35 74%	31-35	74%
36-40 70%	36-40	70%
41-45 79%	41-45	79%
46-50 70%	46-50	70%
51-55 89%	51-55	89%
56-60 82%	56-60	82%
61-65 70%	61-65	70%
66+ 64%	66+	64%

Electronic Arts (EA) Customer Loyalty Score by Usage

Electronic Arts (EA)'s Customer Loyalty score was rated the highest by customers who have used Electronic Arts (EA)'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	53%
1 to 2 Years	62%
2 to 5 Years	73%
5 to 10 Years	77%
Over 10 Years	76%

Electronic Arts (EA) Customer Loyalty Score by Industry

Electronic Arts (EA)'s Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Non-Profit industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	70%
Accounting	75%
Aerospace and Aviation	70%
Architecture and Planning	64%
Arts and Entertainment	71%
Automotive and Transportation	100%
Banking and Financial Services	66%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	74%
Computer Hardware	70%
Construction	87%
Consulting	55%
Consumer Services	82%
Education	85%
Healthcare, Hospitals and Medicine	85%
Legal	70%
Marketing, Advertising and Research	74%
Mechanical, Civil or Industrial Engineering	100%
Military and Defense	70%
Non-Profit	40%
Energy and Manufacturing	100%
Retail	49%

Electronic Arts (EA) Customer Loyalty vs. Competitors

Compared to its competitors, Electronic Arts (EA)'s Customer Loyalty score is rated right below Blizzard Entertainment.

COMPANY		Customer Loyalty Score
	Wargaming	100%
	Discord	90%
	Nintendo	89%
	Activision	85%
	Niantic	79%
	Ubisoft	75%
	Blizzard Entertainment	75%
	Electronic Arts (EA)	70%

Unlock Electronic Arts (EA) Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Electronic Arts (EA) Customer Loyalty vs. Competitors data and gain insights into your customers today.

Electronic Arts (EA) Product Quality

3.1/5

Electronic Arts (EA) has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Electronic Arts (EA) overall Product Quality score rated by its users and customers.

Electronic Arts (EA) Product Information

Electronic Arts (EA)’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Electronic Arts (EA)'s product the highest. Reviewers from the Tech industry rated Electronic Arts (EA) the lowest at 3.

Website: http://www.ea.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Gaming

Mobile App

Sports & Entertainment

Quick Insights into Electronic Arts (EA) Product Quality

Electronic Arts (EA)'s Product Quality score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers from the Military and Defense industry.

Sign Up to unlock insights into how customers have ranked Electronic Arts (EA) Product Quality.

Ranked Electronic Arts (EA) Product Quality the Highest

Energy and Manufacturing	5
African American/Black	3.7
Female	3.5

Ranked Electronic Arts (EA) Product Quality the Lowest

Native American	1.6
61-65	1.5
Military and Defense	1.5

Electronic Arts (EA) Product Quality Score by Gender

Female customers rated Electronic Arts (EA)'s Product Quality score 0.9 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Electronic Arts (EA).

Male

2.6/5

Female

3.5/5

Electronic Arts (EA) Product Quality Score by Ethnicity

Electronic Arts (EA)'s Product Quality score was rated the highest by African American/Black customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Electronic Arts (EA).

Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 2.8	Hispanic or Latino	2.8
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Native American 1.6	Native American	1.6
Other 2.7	Other	2.7

Electronic Arts (EA) Product Quality Score by Age

Electronic Arts (EA)'s Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Electronic Arts (EA).

Summary	Age	Score
18-25 3.1	18-25	3.1
26-30 2.6	26-30	2.6
31-35 2.7	31-35	2.7
36-40 2.3	36-40	2.3
41-45 2.1	41-45	2.1
46-50 2	46-50	2
51-55 3.3	51-55	3.3
56-60 2.8	56-60	2.8
61-65 1.5	61-65	1.5
66+ 2.5	66+	2.5

Electronic Arts (EA) Product Quality Score by Usage

Electronic Arts (EA)'s Product Quality score was rated the highest by customers who have used Electronic Arts (EA)'s products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.3
1 to 2 Years	3.2
2 to 5 Years	3.2
5 to 10 Years	2.9
Over 10 Years	2.4

Electronic Arts (EA) Product Quality Score by Industry

Electronic Arts (EA)'s Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Military and Defense industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3
Accounting	3.2
Aerospace and Aviation	2.5
Architecture and Planning	2
Arts and Entertainment	3
Automotive and Transportation	2
Banking and Financial Services	3.5
Biotech and Pharmaceuticals	3.5
Business and Consumer Services	2.9
Computer Hardware	3.1
Construction	1.6
Consulting	2.7
Consumer Services	2.5
Education	2.9
Healthcare, Hospitals and Medicine	2.6
Legal	1.5
Marketing, Advertising and Research	3.7
Mechanical, Civil or Industrial Engineering	1.9
Military and Defense	1.5
Non-Profit	2.3
Energy and Manufacturing	5
Retail	1.9

Electronic Arts (EA) Product Quality vs. Competitors

Compared to its competitors, Electronic Arts (EA)'s Product Quality score is rated right above Niantic, and is preceded by Activision.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Discord	4.2/5
	Ubisoft	3.7/5
	Blizzard Entertainment	3.5/5
	Activision	3.2/5
	Electronic Arts (EA)	3.1/5
	Niantic	2.8/5
	Wargaming	1.5/5

Unlock Electronic Arts (EA) Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Electronic Arts (EA) Product Quality vs. Competitors data and gain insights into your customers today.

Electronic Arts (EA) Pricing

Electronic Arts (EA) ROI & Value For Money

2.9/5

Electronic Arts (EA) has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Electronic Arts (EA) overall ROI score rated by its users and customers.

Electronic Arts (EA) Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Construction industry think that they had the lowest ROI from Electronic Arts (EA).

Quick Insights into Electronic Arts (EA) ROI

Electronic Arts (EA)'s ROI score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers from the Military and Defense industry.

Sign Up to unlock insights into how customers have ranked Electronic Arts (EA) ROI score.

Ranked Electronic Arts (EA) ROI the Highest

Energy and Manufacturing	5
African American/Black	3.7
51-55	3.3

Ranked Electronic Arts (EA) ROI the Lowest

Native American	1.9
61-65	1.5
Military and Defense	1.5

Electronic Arts (EA) ROI Score by Gender

Female customers rated Electronic Arts (EA)'s ROI score 0.8 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Electronic Arts (EA).

Male

2.4/5

Female

3.2/5

Electronic Arts (EA) ROI Score by Ethnicity

Electronic Arts (EA)'s ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Electronic Arts (EA).

Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 2.6	Hispanic or Latino	2.6
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Native American 1.9	Native American	1.9
Other 2.3	Other	2.3

Electronic Arts (EA) ROI Score by Age

Electronic Arts (EA)'s ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Electronic Arts (EA).

Summary	Age	Score
18-25 2.7	18-25	2.7
26-30 2.4	26-30	2.4
31-35 2.7	31-35	2.7
36-40 2.3	36-40	2.3
41-45 2.4	41-45	2.4
46-50 1.6	46-50	1.6
51-55 3.3	51-55	3.3
56-60 2.7	56-60	2.7
61-65 1.5	61-65	1.5
66+ 2.6	66+	2.6

Electronic Arts (EA) ROI Score by Usage

Electronic Arts (EA)'s ROI score was rated the highest by customers who have used Electronic Arts (EA)'s products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.3
1 to 2 Years	2.8
2 to 5 Years	3
5 to 10 Years	2.5
Over 10 Years	2.3

Electronic Arts (EA) ROI Score by Industry

Electronic Arts (EA)'s ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Military and Defense industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	2.6
Accounting	2.8
Aerospace and Aviation	2.3
Architecture and Planning	2.4
Arts and Entertainment	3
Automotive and Transportation	1.8
Banking and Financial Services	2.5
Biotech and Pharmaceuticals	3.6
Business and Consumer Services	2.8
Computer Hardware	2.6
Construction	1.5
Consulting	2.2
Consumer Services	2.8
Education	2.9
Healthcare, Hospitals and Medicine	2.4
Legal	1.5
Marketing, Advertising and Research	3.5
Mechanical, Civil or Industrial Engineering	1.7
Military and Defense	1.5
Non-Profit	1.8
Energy and Manufacturing	5
Retail	1.9

Electronic Arts (EA) Pricing vs. Competitors

Compared to its competitors, Electronic Arts (EA)'s ROI score is rated right above Activision, and is preceded by Blizzard Entertainment.

COMPANY		Pricing Score
	Nintendo	4/5
	Discord	4/5
	Ubisoft	3.4/5
	Blizzard Entertainment	3.2/5
	Electronic Arts (EA)	2.9/5
	Activision	2.8/5
	Niantic	2.7/5
	Wargaming	1.5/5

Unlock Electronic Arts (EA) ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Electronic Arts (EA) ROI vs. Competitors data and gain insights into your customers today.

Electronic Arts (EA) Customer Satisfaction (CSAT)

Electronic Arts (EA) Customer Satisfaction (CSAT) Score

55 / 100

Electronic Arts (EA) has an overall Customer Satisfaction score of 55 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	24%
Satisfied	31%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	10%
Very Dissatisfied	21%

Very Satisfied

24%

Satisfied

31%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

10%

Very Dissatisfied

21%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Electronic Arts (EA) Customer Satisfaction

Electronic Arts (EA)'s Customer Satisfaction score was rated highest by customers who have used Electronic Arts (EA)'s products/services for Less than 1 Year, and rated lowest by customers ages 61-65.

Sign Up to unlock insights into how customers have ranked Electronic Arts (EA) Customer Satisfaction.

Ranked Electronic Arts (EA) Customer Satisfaction the Highest

Less than 1 Year	79%
Asian or Pacific Islander	74%
Arts and Entertainment	71%

Ranked Electronic Arts (EA) Customer Satisfaction the Lowest

Mechanical, Civil or Industrial Engineering	25%
Native American	25%
61-65	0%

Electronic Arts (EA) Customer Satisfaction Score by Gender

Female customers rated Electronic Arts (EA)'s Customer Satisfaction score 20 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Electronic Arts (EA).

44 / 100

Male

	Very Satisfied	20%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	9%
	Very Dissatisfied	37%

64 / 100

Female

	Very Satisfied	28%
	Satisfied	36%
	Neither Satisfied nor Dissatisfied	12%
	Dissatisfied	5%
	Very Dissatisfied	19%

Electronic Arts (EA) Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Electronic Arts (EA) Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Electronic Arts (EA).

41 / 100

Very Satisfied	18%
Satisfied	23%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	9%
Very Dissatisfied	39%

Very Satisfied

18%

Satisfied

23%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

39%

CSAT according to Hispanic or Latino

Electronic Arts (EA) Customer Satisfaction (CSAT) score was rated 43% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Electronic Arts (EA).

43 / 100

Very Satisfied	24%
Satisfied	19%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	43%

Very Satisfied

24%

Satisfied

19%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

43%

CSAT according to African American/Black

Electronic Arts (EA) Customer Satisfaction (CSAT) score was rated 73% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Electronic Arts (EA).

73 / 100

Very Satisfied	38%
Satisfied	35%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	10%
Very Dissatisfied	10%

Very Satisfied

38%

Satisfied

35%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

10%

CSAT according to Asian or Pacific Islander

Electronic Arts (EA) Customer Satisfaction (CSAT) score was rated 74% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Electronic Arts (EA).

74 / 100

Very Satisfied	28%
Satisfied	46%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	5%
Very Dissatisfied	13%

Very Satisfied

28%

Satisfied

46%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

CSAT according to Native American

Electronic Arts (EA) Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Electronic Arts (EA).

25 / 100

Very Satisfied	25%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	75%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

75%

CSAT according to Other

Electronic Arts (EA) Customer Satisfaction (CSAT) score was rated 39% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Electronic Arts (EA).

39 / 100

Very Satisfied	17%
Satisfied	22%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	10%
Very Dissatisfied	39%

Very Satisfied

17%

Satisfied

22%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

10%

Very Dissatisfied

39%

Electronic Arts (EA) Customer Satisfaction Score by Age

Electronic Arts (EA)'s Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Electronic Arts (EA).

100

Breakdown

Age

Score

18-25

56%

26-30

52%

31-35

48%

36-40

31%

41-45

50%

46-50

13%

51-55

60%

56-60

25%

61-65

66+

50%

Electronic Arts (EA) Customer Satisfaction Score by Usage

Electronic Arts (EA)'s Customer Satisfaction score was rated the highest by customers who have used Electronic Arts (EA)'s products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	79
1 to 2 Years	37
2 to 5 Years	63
5 to 10 Years	46
Over 10 Years	38

Electronic Arts (EA) Customer Satisfaction Score by Industry

Electronic Arts (EA)'s Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Electronic Arts (EA) Customer Satisfaction Score by Industry",
	"text": "Electronic Arts (EA)'s Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 52,
			"stars": 0,
			"csatScore": 52,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 52
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 55,
			"stars": 0,
			"csatScore": 55,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 55
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 71,
			"stars": 0,
			"csatScore": 71,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 71
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 47,
			"stars": 0,
			"csatScore": 47,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 47
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 46,
			"stars": 0,
			"csatScore": 46,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 46
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Electronic Arts (EA)'s Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	52
Accounting	55
Aerospace and Aviation	60
Architecture and Planning	25
Arts and Entertainment	71
Automotive and Transportation	33
Banking and Financial Services	25
Business and Consumer Services	47
Computer Hardware	67
Construction	33
Consumer Services	33
Education	67
Healthcare, Hospitals and Medicine	33
Marketing, Advertising and Research	46
Mechanical, Civil or Industrial Engineering	25
Military and Defense	40
Retail	33

Electronic Arts (EA) Customer Satisfaction vs. Competitors

Compared to its competitors, Electronic Arts (EA)'s Customer Satisfaction score is rated right above Niantic, and is preceded by Ubisoft.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Discord	79%
	Ubisoft	68%
	Electronic Arts (EA)	56%
	Niantic	44%
	Blizzard Entertainment	43%
	Activision	30%
	Wargaming	0%

Unlock Electronic Arts (EA) Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Electronic Arts (EA) Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Electronic Arts (EA) Customer Service

2.9/5

Electronic Arts (EA) has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Electronic Arts (EA) overall Customer Service score rated by its users and customers.

About Electronic Arts (EA)'s Customer Service

Address

209 Redwood Shores Pkwy, Redwood City, CA 94065

Website

http://www.ea.com

Phone Number

(650) 628-1500

Electronic Arts (EA)'s Social Links

linkedin.com/company/electronic-arts

Quick Insights into Electronic Arts (EA) Customer Service

Electronic Arts (EA)'s Customer Service score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers from the Military and Defense industry.

Sign Up to unlock insights into how customers have ranked Electronic Arts (EA) Customer Service score.

Ranked Electronic Arts (EA) Customer Service the Highest

Energy and Manufacturing	4.8
African American/Black	3.7
51-55	3.3

Ranked Electronic Arts (EA) Customer Service the Lowest

Native American	1.6
61-65	1.5
Military and Defense	1.5

Electronic Arts (EA) Customer Service Score by Gender

Female customers rated Electronic Arts (EA)'s Customer Service score 0.8 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Electronic Arts (EA).

Male

2.4/5

Female

3.2/5

Electronic Arts (EA) Customer Service Score by Ethnicity

Electronic Arts (EA)'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Electronic Arts (EA).

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.1	Caucasian	2.1
Hispanic or Latino 2.7	Hispanic or Latino	2.7
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Native American 1.6	Native American	1.6
Other 2.6	Other	2.6

Electronic Arts (EA) Customer Service Score by Age

Electronic Arts (EA)'s Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Electronic Arts (EA).

100

Summary	Age	Customer Service Score
18-25 2.8	18-25	2.8
26-30 2.4	26-30	2.4
31-35 2.8	31-35	2.8
36-40 2.1	36-40	2.1
41-45 2.1	41-45	2.1
46-50 1.6	46-50	1.6
51-55 3.3	51-55	3.3
56-60 2.5	56-60	2.5
61-65 1.5	61-65	1.5
66+ 2.5	66+	2.5

Electronic Arts (EA) Customer Service Score by Usage

Electronic Arts (EA)'s Customer Service score was rated the highest by customers who have used Electronic Arts (EA)'s products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.2
1 to 2 Years	3.1
2 to 5 Years	3.1
5 to 10 Years	2.6
Over 10 Years	2.2

Electronic Arts (EA) Customer Service Score by Industry

Electronic Arts (EA)'s Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Military and Defense industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2.7
Accounting	2.9
Aerospace and Aviation	2.2
Architecture and Planning	2.6
Arts and Entertainment	3
Automotive and Transportation	2
Banking and Financial Services	2.7
Biotech and Pharmaceuticals	3.6
Business and Consumer Services	2.9
Computer Hardware	3.4
Construction	1.6
Consulting	2.5
Consumer Services	2
Education	3.1
Healthcare, Hospitals and Medicine	2.6
Legal	1.5
Marketing, Advertising and Research	3.2
Mechanical, Civil or Industrial Engineering	1.5
Military and Defense	1.5
Non-Profit	2.3
Energy and Manufacturing	4.8
Retail	1.6

Electronic Arts (EA) Customer Service vs. Competitors

Compared to its competitors, Electronic Arts (EA)'s Customer Service score is rated right above Activision, and is preceded by Blizzard Entertainment.

COMPANY		Customer Service Score
	Nintendo	4/5
	Discord	3.9/5
	Ubisoft	3.4/5
	Blizzard Entertainment	3.2/5
	Electronic Arts (EA)	2.9/5
	Activision	2.7/5
	Niantic	2.5/5
	Wargaming	1.5/5

Unlock Electronic Arts (EA) Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Electronic Arts (EA) Customer Service vs. Competitors data and gain insights into your customers today.

Electronic Arts (EA) as an Employer

3.8/5

Electronic Arts (EA) has a 3.8/5 stars for its overall company culture rated by their employees

top

20%

CEO of Electronic Arts (EA)

Andrew Wilson

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Electronic Arts (EA) scored a -11 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Electronic Arts (EA) would recommend the brand to a friend. ENPS measures how likely Electronic Arts (EA) employees would recommend working at Electronic Arts (EA) to a friend.

Net Promoter Score

-11

NPS Score

35%	Promoters
19%	Passive
46%	Detractors

Employee Net Promoter Score

eNPS Score

40%	Promoters
30%	Passive
30%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail