53
NPS
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Discord is ranked #7 in Top Brands for Gen ZAwards & Recognition
Discord is ranked #7 in Top Brands for Gen Z
Awards & Recognition
About Discord's Brand
Founded in 2015, Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests - from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations. Discord’s brand is ranked #289 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Discord. When compared to other organizations within the Tech industry, Discord is ranked #77. Among its major competitors, Discord is ranked in 1st place for NPS while Twitch is 2nd. Overall, Discord has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $2.05B
Brand at a Glance
90%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Discord CMO
Discord Ranking
- #7 in Top Brands for Gen Z
- #77 in Tech
- #1 / 2 of its competitors
Discord NPS
Discord's Net Promoter Score (NPS) is a 53 with 69% Promoters, 15% Passives, and 16% Detractors. Net Promoter Score tracks whether Discord's customers would recommend using the product based on a scale of -100 to 100.
Discord Overall NPS
| 69% | Promoters |
|---|---|
| 15% | Passives |
| 16% | Detractors |
Discord NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 54 | Jan 2025 | 54 |
Feb 2025 54 | Feb 2025 | 54 |
Mar 2025 54 | Mar 2025 | 54 |
Apr 2025 54 | Apr 2025 | 54 |
May 2025 52 | May 2025 | 52 |
Jun 2025 52 | Jun 2025 | 52 |
Jul 2025 52 | Jul 2025 | 52 |
Aug 2025 52 | Aug 2025 | 52 |
Sep 2025 52 | Sep 2025 | 52 |
Oct 2025 52 | Oct 2025 | 52 |
Nov 2025 52 | Nov 2025 | 52 |
Jan 2026 52 | Jan 2026 | 52 |
How Other Brands Compare
Discord is ranked first for NPS among its competitors. Twitch comes in second. Among those competitors, it is the second most valued company behind Twitch.
 Discord |  Twitch | |
| Global Ranking | #289 | #682 |
| NPS | 53 | 4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.05B | $1.59T |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Discord NPS by Gender
Discord's NPS was rated 47 by both Female and Male customers on Comparably.
Male
47
Discord's NPS was rated 47 by Male customers on Comparably.
67%
Promoters
13%
Passives
20%
Detractors
Female
47
Discord's NPS was rated 47 by Female customers on Comparably.
65%
Promoters
17%
Passives
18%
Detractors
Discord NPS by Ethnicity
Discord's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 36 | Caucasian | 36 |
Hispanic or Latino 65 | Hispanic or Latino | 65 |
African American/Black 11 | African American/Black | 11 |
Asian or Pacific Islander 55 | Asian or Pacific Islander | 55 |
Native American 16 | Native American | 16 |
Other 41 | Other | 41 |
Discord NPS by Age
Discord's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Discord NPS by Usage
Discord's NPS was rated the highest by customers who have used Discord's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 58 | 2 to 5 Years | 58 |
5 to 10 Years 31 | 5 to 10 Years | 31 |
Over 10 Years 15 | Over 10 Years | 15 |
Discord Customer Reviews
Out of the 112 Discord customer reviews 94 were positive and 18 were constructive. Discord customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Discord Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Discord users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Discord Customer Loyalty Score by Gender
Female customers rated Discord's Customer Loyalty score 3% higher than Male customers.
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Male
91%
Yes
Female
94%
Yes
Discord Customer Loyalty Score by Ethnicity
Discord's Customer Loyalty score was rated the highest by Native American customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Discord.
90
out of 100
Caucasian
92
out of 100
Hispanic or Latino
85
out of 100
African American/Black
89
out of 100
Asian or Pacific Islander
93
out of 100
Native American
93
out of 100
Other
Discord Customer Loyalty Score by Age
Discord's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 92% | 18-25 | 92% |
26-30 91% | 26-30 | 91% |
31-35 88% | 31-35 | 88% |
36-40 92% | 36-40 | 92% |
41-45 93% | 41-45 | 93% |
46-50 82% | 46-50 | 82% |
51-55 85% | 51-55 | 85% |
56-60 70% | 56-60 | 70% |
66+ 64% | 66+ | 64% |
Discord Customer Loyalty Score by Usage
Discord's Customer Loyalty score was rated the highest by customers who have used Discord's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Discord Customer Loyalty Score by Industry
Discord's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Media and Entertainment industry customers.
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Discord Customer Loyalty vs. Competitors
Compared to its competitors, Discord's Customer Loyalty score is rated right above Twitch.
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Customer Loyalty for Other Tech Brands
In the Tech industry, Discord's Customer Loyalty score is rated right above ROBLOX.
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Discord Product Quality
4.2/5
Discord has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Discord Product Information
Discord’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the International Trade and Development industry rated Discord's product the highest. Reviewers from the Computer Hardware industry rated Discord the lowest at 4.4.
- Website
- https://discord.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Gaming
Mobile App
Social
Quick Insights into Discord Product Quality
Discord's Product Quality score was rated highest by customers from the International Trade and Development industry, and rated lowest by customers from the Hospitality industry.
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Ranked Discord Product Quality the Highest
Ranked Discord Product Quality the Lowest
Discord Product Quality Score by Gender
Discord's Product Quality score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
Discord Product Quality Score by Ethnicity
Discord's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Discord.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 3.4 | Native American | 3.4 |
Other 4 | Other | 4 |
Discord Product Quality Score by Age
Discord's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.6 | 46-50 | 3.6 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.1 | 56-60 | 3.1 |
66+ 2.7 | 66+ | 2.7 |
Discord Product Quality Score by Usage
Discord's Product Quality score was rated the highest by customers who have used Discord's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Discord Product Quality Score by Industry
Discord's Product Quality score was rated the highest by International Trade and Development industry customers, and the lowest by Hospitality industry customers.
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Discord Product Quality vs. Competitors
Compared to its competitors, Discord's Product Quality score is rated right above Twitch.
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Product Quality for Other Tech Brands
In the Tech industry, Discord's Product Quality score is rated right above Netflix, and is preceded by Zoom Video Communications.
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Discord Pricing
Discord ROI & Value For Money
4/5
Discord has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Discord Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Staffing and Recruiting industry. The users from the Chemicals industry think that they had the lowest ROI from Discord.
Quick Insights into Discord ROI
Discord's ROI score was rated highest by customers from the Staffing and Recruiting industry, and rated lowest by customers from the Chemicals industry.
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Ranked Discord ROI the Highest
Ranked Discord ROI the Lowest
Discord ROI Score by Gender
Discord's ROI score was rated 3.8 by both Female and Male customers on Comparably.
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Male
3.8/5
Female
3.8/5
Discord ROI Score by Ethnicity
Discord's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Discord.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 3.6 | Native American | 3.6 |
Other 3.7 | Other | 3.7 |
Discord ROI Score by Age
Discord's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Discord.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.6 | 46-50 | 3.6 |
51-55 3.6 | 51-55 | 3.6 |
56-60 2.8 | 56-60 | 2.8 |
66+ 2.5 | 66+ | 2.5 |
Discord ROI Score by Usage
Discord's ROI score was rated the highest by customers who have used Discord's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Discord ROI Score by Industry
Discord's ROI score was rated the highest by Staffing and Recruiting industry customers, and the lowest by Chemicals industry customers.
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Discord Pricing vs. Competitors
Compared to its competitors, Discord's ROI score is rated right above Twitch.
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ROI for Other Tech Brands
In the Tech industry, Discord's ROI score is rated right above Peloton, and is preceded by Nintendo.
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Discord Customer Satisfaction (CSAT)
Discord Customer Satisfaction (CSAT) Score
79 / 100
Discord has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
51%
Satisfied
28%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
3%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Discord Customer Satisfaction
Discord's Customer Satisfaction score was rated highest by customers from the Computer Hardware industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Discord Customer Satisfaction the Highest
Ranked Discord Customer Satisfaction the Lowest
Discord Customer Satisfaction Score by Gender
Female customers rated Discord's Customer Satisfaction score 4 points higher than Male customers.
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75 / 100
MaleVery Satisfied | 49% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 5% | |
Very Dissatisfied | 13% |
79 / 100
FemaleVery Satisfied | 48% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 5% | |
Very Dissatisfied | 10% |
Discord Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Discord's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
51%
Satisfied
21%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
17%
CSAT according to Hispanic or Latino
Discord's Customer Satisfaction (CSAT) score was rated 86% according to Hispanic or Latino users and customers.
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86 / 100
Very Satisfied
62%
Satisfied
24%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
7%
CSAT according to African American/Black
Discord's Customer Satisfaction (CSAT) score was rated 64% according to African American/Black users and customers.
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64 / 100
Very Satisfied
35%
Satisfied
29%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
24%
CSAT according to Asian or Pacific Islander
Discord's Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.
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90 / 100
Very Satisfied
46%
Satisfied
44%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
3%
Very Dissatisfied
3%
CSAT according to Native American
Discord's Customer Satisfaction (CSAT) score was rated 55% according to Native American users and customers.
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55 / 100
Very Satisfied
46%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
18%
Very Dissatisfied
9%
CSAT according to Other
Discord's Customer Satisfaction (CSAT) score was rated 73% according to Other users and customers.
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73 / 100
Very Satisfied
48%
Satisfied
25%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
13%
Discord Customer Satisfaction Score by Age
Discord's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Discord.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 78% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 31-35 | 88% | |||||||||||||||
| 36-40 | 64% | |||||||||||||||
| 41-45 | 59% | |||||||||||||||
| 46-50 | 63% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 66+ | 50% |
Discord Customer Satisfaction Score by Usage
Discord's Customer Satisfaction score was rated the highest by customers who have used Discord's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Discord Customer Satisfaction Score by Industry
Discord's Customer Satisfaction score was rated the highest by Computer Hardware industry customers, and the lowest by Aerospace and Aviation industry customers.
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{
"title": "Discord Customer Satisfaction Score by Industry",
"text": "Discord's Customer Satisfaction score was rated the highest by Computer Hardware industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 81,
"stars": 0,
"csatScore": 81,
"text": "Discord's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 81
},
{
"label": "Accounting",
"groupId": 495,
"score": 61,
"stars": 0,
"csatScore": 61,
"text": "Discord's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 61
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Discord's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Discord's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 92,
"stars": 0,
"csatScore": 92,
"text": "Discord's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 92
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 90,
"stars": 0,
"csatScore": 90,
"text": "Discord's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 90
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Discord's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Chemicals",
"groupId": 506,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Discord's Customer Satisfaction score is rated by Chemicals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Computer Hardware",
"groupId": 509,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Discord's Customer Satisfaction score is rated by Computer Hardware customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Construction",
"groupId": 510,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Discord's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Discord's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Education",
"groupId": 515,
"score": 38,
"stars": 0,
"csatScore": 38,
"text": "Discord's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 38
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Discord's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Discord's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Hospitality",
"groupId": 523,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Discord's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 56,
"stars": 0,
"csatScore": 56,
"text": "Discord's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 56
},
{
"label": "Media and Entertainment",
"groupId": 537,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Discord's Customer Satisfaction score is rated by Media and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Discord's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Retail",
"groupId": 559,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Discord's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Staffing and Recruiting",
"groupId": 563,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Discord's Customer Satisfaction score is rated by Staffing and Recruiting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Discord Customer Satisfaction vs. Competitors
Compared to its competitors, Discord's Customer Satisfaction score is rated right above Twitch.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Discord's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
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Discord Customer Service
3.9/5
Discord has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Discord's Customer Service
Address
444 De Haro, Suite 200, San Francisco, CA 94107
Website
https://discord.com/
Discord's Social Links
Quick Insights into Discord Customer Service
Discord's Customer Service score was rated highest by customers from the International Trade and Development industry, and rated lowest by customers from the Chemicals industry.
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Ranked Discord Customer Service the Highest
Ranked Discord Customer Service the Lowest
Discord Customer Service Score by Gender
Discord's Customer Service score was rated 3.7 by both Female and Male customers on Comparably.
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Male
3.7/5
Female
3.7/5
Discord Customer Service Score by Ethnicity
Discord's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 3.5 | Native American | 3.5 |
Other 3.6 | Other | 3.6 |
Discord Customer Service Score by Age
Discord's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3 | 36-40 | 3 |
41-45 3 | 41-45 | 3 |
46-50 3 | 46-50 | 3 |
51-55 3.9 | 51-55 | 3.9 |
56-60 2.8 | 56-60 | 2.8 |
66+ 2.5 | 66+ | 2.5 |
Discord Customer Service Score by Usage
Discord's Customer Service score was rated the highest by customers who have used Discord's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Discord Customer Service Score by Industry
Discord's Customer Service score was rated the highest by International Trade and Development industry customers, and the lowest by Chemicals industry customers.
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Discord Customer Service vs. Competitors
Compared to its competitors, Discord's Customer Service score is rated right above Twitch.
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VS
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Customer Service for Other Tech Brands
In the Tech industry, Discord's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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Discord as an Employer
4.3/5
Discord has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Discord scored a 53 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Discord would recommend the brand to a friend. ENPS measures how likely Discord employees would recommend working at Discord to a friend.
Net Promoter Score
53
NPS Score
| 69% | Promoters |
|---|---|
| 15% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 55% | Promoters |
|---|---|
| 13% | Passive |
| 32% | Detractors |
Global Ranking Snapshot
Discord is ranked #289 in the Global Top 100 Brands. It ranks just behind Abercrombie & Fitch Company and just ahead of Michelin.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
287 |  | Jamba Juice |  | David A. Pace | Food and Beverages |
288 |  | Abercrombie & Fitch Company |  | Fran Horowitz | Retail |
289 | | Discord | | Jason Citron | Tech |
290 |  | Michelin |  | Florent Menegaux | Automotive and Transportation |
291 |  | GoTo |  | Paddy Srinivasan | Tech |
292 |  | Zulily |  | Terry Boyle | Fashion and Beauty |
293 |  | Fanatics Commerce |  | Andrew Low Ah Kee | Retail |
