11
NPS
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Jacobs is ranked #81 in Tech Brands
Jacobs is ranked #81 in Tech Brands
About Jacobs' Brand
Jacobs Jacobs’s brand is ranked #301 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Jacobs. When compared to other organizations within the Tech industry, Jacobs is ranked #81. Among its major competitors, Jacobs is ranked in 6th place for NPS while CH2M is 1st, and KBR is 2nd. Overall, Jacobs has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $11.44B
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Jacobs Ranking
- #301 in Global Best Brands
- #81 in Tech
- #3 / 4 of its competitors
Jacobs NPS
Jacobs's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether Jacobs's customers would recommend using the product based on a scale of -100 to 100.
Jacobs Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
Jacobs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 12 | Nov 2023 | 12 |
Dec 2023 14 | Dec 2023 | 14 |
Feb 2024 15 | Feb 2024 | 15 |
Apr 2024 14 | Apr 2024 | 14 |
May 2024 11 | May 2024 | 11 |
Jun 2024 14 | Jun 2024 | 14 |
Aug 2024 12 | Aug 2024 | 12 |
Sep 2024 13 | Sep 2024 | 13 |
Oct 2024 12 | Oct 2024 | 12 |
Jan 2025 12 | Jan 2025 | 12 |
Feb 2025 12 | Feb 2025 | 12 |
Jan 2026 12 | Jan 2026 | 12 |
How Other Brands Compare
Jacobs is ranked third for NPS among its competitors. CH2M and KBR come in first and second, with Fluor Corporation coming in at #4. Among those competitors, it is the second most valued company behind CH2M.
 Jacobs |  Fluor Corporation |  CH2M |  KBR | |
| Global Ranking | #301 | #937 | #- | #- |
| NPS | 11 | 10 | 100 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $11.44B | $4.24B | $16.90B | $5.24B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jacobs NPS by Gender
Male customers rated Jacobs's NPS 28 points higher than Female customers.
Male
36
Jacobs's NPS was rated 36 by Male customers on Comparably.
50%
Promoters
36%
Passives
14%
Detractors
Female
8
Jacobs's NPS was rated 8 by Female customers on Comparably.
33%
Promoters
42%
Passives
25%
Detractors
Jacobs NPS by Ethnicity
Jacobs's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 61 | Caucasian | 61 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
African American/Black -20 | African American/Black | -20 |
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Other 0 | Other | 0 |
Jacobs NPS by Age
Jacobs's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Jacobs NPS by Usage
Jacobs's NPS was rated the highest by customers who have used Jacobs's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 10 | Less than 1 Year | 10 |
1 to 2 Years 9 | 1 to 2 Years | 9 |
5 to 10 Years -1 | 5 to 10 Years | -1 |
Over 10 Years 33 | Over 10 Years | 33 |
Jacobs NPS vs. Competitors
Compared to its competitors, Jacobs's NPS is rated right above Fluor Corporation, and is preceded by Wood Group.
| COMPANY | NPS Score | |
|---|---|---|
| CH2M | 100 |
| KBR | 25 |
 | GHD | 15 |
 | WorleyParsons | 12 |
 | Wood Group | 12 |
| Jacobs | 11 |
| Fluor Corporation | 10 |
 | SNC Lavalin | -10 |
Jacobs Customer Reviews
Out of the 5 Jacobs customer reviews 5 were positive and 0 were constructive. Jacobs customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Jacobs Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Jacobs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jacobs Customer Loyalty Score by Gender
Female customers rated Jacobs's Customer Loyalty score 4% higher than Male customers.
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Male
81%
Yes
Female
85%
Yes
Jacobs Customer Loyalty Score by Ethnicity
Jacobs's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jacobs.
66
out of 100
Caucasian
70
out of 100
Hispanic or Latino
82
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Jacobs Customer Loyalty Score by Age
Jacobs's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 100% | 26-30 | 100% |
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
51-55 82% | 51-55 | 82% |
Jacobs Customer Loyalty Score by Usage
Jacobs's Customer Loyalty score was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Jacobs Customer Loyalty Score by Industry
Jacobs's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Jacobs Customer Loyalty vs. Competitors
Compared to its competitors, Jacobs's Customer Loyalty score is rated right above Wood Group, and is preceded by KBR.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WorleyParsons | 80% |
| Fluor Corporation | 77% |
| SNC Lavalin | 75% |
| KBR | 74% |
| Jacobs | 69% |
| Wood Group | 68% |
| GHD | 55% |
| CH2M | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Jacobs's Customer Loyalty score is rated right below Peloton.
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Jacobs Product Quality
3.8/5
Jacobs has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Jacobs Product Information
Jacobs’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Jacobs's product the highest. Reviewers from the Accounting industry rated Jacobs the lowest at 2.9.
- Website
- http://www.jacobs.com
- Company Size
- 10,000+ Employees
Industry
Tech
Government & Legal
Real Estate
Construction
Quick Insights into Jacobs Product Quality
Jacobs's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Accounting industry.
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Ranked Jacobs Product Quality the Highest
Ranked Jacobs Product Quality the Lowest
Jacobs Product Quality Score by Gender
Male customers rated Jacobs's Product Quality score 0.1 stars higher than Female customers.
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Male
4/5
Female
3.9/5
Jacobs Product Quality Score by Ethnicity
Jacobs's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.5 | Other | 3.5 |
Jacobs Product Quality Score by Age
Jacobs's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.1 | 26-30 | 4.1 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.4 | 51-55 | 4.4 |
Jacobs Product Quality Score by Usage
Jacobs's Product Quality score was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Jacobs Product Quality Score by Industry
Jacobs's Product Quality score was rated the highest by Construction industry customers, and the lowest by Accounting industry customers.
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Jacobs Product Quality vs. Competitors
Compared to its competitors, Jacobs's Product Quality score is rated right above WorleyParsons, and is preceded by Fluor Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| SNC Lavalin | 3.9/5 |
| KBR | 3.8/5 |
| Wood Group | 3.8/5 |
| Fluor Corporation | 3.8/5 |
| Jacobs | 3.8/5 |
| WorleyParsons | 3.7/5 |
| GHD | 3.5/5 |
| CH2M | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Jacobs's Product Quality score is rated right below ROBLOX.
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Jacobs Pricing
Jacobs ROI & Value For Money
3.7/5
Jacobs has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Jacobs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Accounting industry think that they had the lowest ROI from Jacobs.
Quick Insights into Jacobs ROI
Jacobs's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Jacobs's products/services for Less than 1 Year.
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Ranked Jacobs ROI the Highest
Ranked Jacobs ROI the Lowest
Jacobs ROI Score by Gender
Female customers rated Jacobs's ROI score 0.1 stars higher than Male customers.
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Male
3.8/5
Female
3.9/5
Jacobs ROI Score by Ethnicity
Jacobs's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.8 | Other | 3.8 |
Jacobs ROI Score by Age
Jacobs's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.4 | 51-55 | 4.4 |
Jacobs ROI Score by Usage
Jacobs's ROI score was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Jacobs ROI Score by Industry
Jacobs's ROI score was rated the highest by Construction industry customers, and the lowest by Accounting industry customers.
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Jacobs Pricing vs. Competitors
Compared to its competitors, Jacobs's ROI score is rated right above KBR, and is preceded by GHD.
| COMPANY | Pricing Score | |
|---|---|---|
| WorleyParsons | 3.8/5 |
| GHD | 3.7/5 |
| Jacobs | 3.7/5 |
| KBR | 3.6/5 |
| Fluor Corporation | 3.6/5 |
| Wood Group | 3.5/5 |
| SNC Lavalin | 3.5/5 |
| CH2M | N/A |
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ROI for Other Tech Brands
In the Tech industry, Jacobs's ROI score is rated right below ROBLOX.
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Jacobs Customer Satisfaction (CSAT)
Jacobs Customer Satisfaction (CSAT) Score
72 / 100
Jacobs has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
4%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jacobs Customer Satisfaction
Jacobs's Customer Satisfaction score was rated highest by customers who have used Jacobs's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.
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Ranked Jacobs Customer Satisfaction the Highest
Ranked Jacobs Customer Satisfaction the Lowest
Jacobs Customer Satisfaction Score by Gender
Male customers rated Jacobs's Customer Satisfaction score 14 points higher than Female customers.
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70 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
56 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
Jacobs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jacobs' Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.
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71 / 100
Very Satisfied
14%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
Jacobs' Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Jacobs' Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Jacobs' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Jacobs' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Jacobs Customer Satisfaction Score by Age
Jacobs's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 51-55 | 100% |
Jacobs Customer Satisfaction Score by Usage
Jacobs's Customer Satisfaction score was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Jacobs Customer Satisfaction Score by Industry
Jacobs's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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}Jacobs Customer Satisfaction vs. Competitors
Compared to its competitors, Jacobs's Customer Satisfaction score is rated right above GHD, and is preceded by WorleyParsons.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SNC Lavalin | 92% |
| Fluor Corporation | 76% |
| KBR | 75% |
| WorleyParsons | 73% |
| Jacobs | 72% |
| GHD | 71% |
| Wood Group | 63% |
| CH2M | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Jacobs's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
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Jacobs Customer Service
3.9/5
Jacobs has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Jacobs's Customer Service
Address
Dallas, TX
Website
http://www.jacobs.com
Quick Insights into Jacobs Customer Service
Jacobs's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Jacobs Customer Service the Highest
Ranked Jacobs Customer Service the Lowest
Jacobs Customer Service Score by Gender
Male customers rated Jacobs's Customer Service score 0.1 stars higher than Female customers.
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Male
3.9/5
Female
3.8/5
Jacobs Customer Service Score by Ethnicity
Jacobs's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.5 | Other | 3.5 |
Jacobs Customer Service Score by Age
Jacobs's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4 | 26-30 | 4 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.3 | 46-50 | 3.3 |
51-55 4.4 | 51-55 | 4.4 |
Jacobs Customer Service Score by Usage
Jacobs's Customer Service score was rated the highest by customers who have used Jacobs's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jacobs Customer Service Score by Industry
Jacobs's Customer Service score was rated the highest by Construction industry customers, and the lowest by Accounting industry customers.
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Jacobs Customer Service vs. Competitors
Compared to its competitors, Jacobs's Customer Service score is rated right above WorleyParsons.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jacobs | 3.9/5 |
| WorleyParsons | 3.8/5 |
| Fluor Corporation | 3.8/5 |
| GHD | 3.8/5 |
| KBR | 3.7/5 |
| Wood Group | 3.5/5 |
| SNC Lavalin | 3.5/5 |
| CH2M | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Jacobs's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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Jacobs as an Employer
4.3/5
Jacobs has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Jacobs scored a 11 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Jacobs would recommend the brand to a friend. ENPS measures how likely Jacobs employees would recommend working at Jacobs to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 49% | Promoters |
|---|---|
| 26% | Passive |
| 25% | Detractors |
Global Ranking Snapshot
Jacobs is ranked #301 in the Global Top 100 Brands. It ranks just behind Humana and just ahead of AIG.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
299 |  | Chubb |  | Evan Greenberg | Business and Consumer Services |
300 |  | Humana |  | Jim Rechtin | Health and Wellness |
301 | | Jacobs | | Steve Demetriou | Tech |
302 |  | AIG |  | Brian Duperreault | Business and Consumer Services |
303 |  | California Pizza Kitchen |  | Jim Hyatt | Food and Beverages |
304 |  | UKG |  | Chris Todd | Tech |
305 |  | Kimberly-Clark |  | Thomas Falk | Energy and Manufacturing |
