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Jacobs is
Ranked
#81
in
Tech Brands
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Jacobs is ranked #81 in Tech Brands

About Jacobs' Brand

Jacobs Jacobs’s brand is ranked #301 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Jacobs. When compared to other organizations within the Tech industry, Jacobs is ranked #81. Among its major competitors, Jacobs is ranked in 3rd place for NPS while WorleyParsons is 1st, and GHD is 2nd. Overall, Jacobs has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $11.44B

Brand at a Glance

68%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service

Jacobs Ranking

Jacobs NPS

Jacobs's Net Promoter Score (NPS) is a 21 with 46% Promoters, 29% Passives, and 25% Detractors. Net Promoter Score tracks whether Jacobs's customers would recommend using the product based on a scale of -100 to 100.

Jacobs Overall NPS

21
NPS
46%Promoters
29%Passives
25%Detractors
Jacobs Overall NPS

Jacobs NPS Trend

-100
-50
0
50
100
Apr 2021
32
Apr 202132
Jun 2021
36
Jun 202136
Jul 2021
40
Jul 202140
Oct 2021
40
Oct 202140
Nov 2021
36
Nov 202136
Dec 2021
37
Dec 202137
Jan 2022
34
Jan 202234
Feb 2022
37
Feb 202237
Mar 2022
28
Mar 202228
Apr 2022
25
Apr 202225
May 2022
20
May 202220
Jun 2022
21
Jun 202221

How Other Brands Compare

Jacobs is ranked first for NPS among its competitors. KBR and Fluor Corporation come in second and third, with CH2M coming in at #4. Among those competitors, it is the second most valued company behind CH2M.

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Jacobs' Logo
Jacobs
Fluor Corporation's Logo
Fluor Corporation
CH2M's Logo
CH2M
KBR's Logo
KBR
Global Ranking#301#937#-#-
NPS2112-21
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral---
Valuation Updated every 24 hours for public companies$11.44B$3.44B$16.90B$5.24B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Jacobs NPS by Gender

Male customers rated Jacobs's NPS 16 points higher than Female customers.

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Male

29

Jacobs's NPS was rated 29 by Male customers on Comparably.

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29%
Promoters
71%
Passives
0%
Detractors

Female

13

Jacobs's NPS was rated 13 by Female customers on Comparably.

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42%
Promoters
29%
Passives
29%
Detractors

Jacobs NPS by Ethnicity

Jacobs's NPS was rated 25 points by Caucasian customers on Comparably.

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-100
-50
0
50
100
Caucasian
25
Caucasian25

Jacobs NPS by Age

Jacobs's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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0
20
40
60
80
100
Promoters
0%
Passives
75%
Detractors
25%
18-250%75%25%
Promoters
50%
Passives
50%
Detractors
0%
51-5550%50%0%

Jacobs NPS by Usage

Jacobs's NPS was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
0
Less than 1 Year0
1 to 2 Years
50
1 to 2 Years50
5 to 10 Years
-50
5 to 10 Years-50

Jacobs NPS vs. Competitors

Compared to its competitors, Jacobs's NPS is rated right above KBR, and is preceded by GHD.

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Jacobs' Logo
VS
WorleyParsons' Logo
GHD's Logo
KBR's Logo
Fluor Corporation's Logo
Wood Group's Logo
SNC Lavalin's Logo
CH2M's Logo

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Jacobs NPS vs Companies in Tech

In the Tech industry, Jacobs's NPS is rated right below ROBLOX.

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Jacobs' Logo
VS
Peloton's Logo
Nintendo's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Google's Logo
ROBLOX's Logo

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Jacobs Customer Reviews

Out of the 3 Jacobs customer reviews 3 were positive and 0 were constructive. Jacobs customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
The ability to buy and sell stocks on my own. The information provided that allows me to make educated purchases.
Review from Dallas, TX / Female / Caucasian / 61-65
What do you value most about this brand?
because they are really good
Review from Dallas, TX / Male / Hispanic or Latino / 31-35
What do you value most about this brand?
Good company and resourceful. Expectatiins achieved.
Review from Dallas, TX / Male / Other / 36-40

Jacobs Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Jacobs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68
68%
32
32%
Jacobs Customer Loyalty

Jacobs Customer Loyalty Score by Gender

Female customers rated Jacobs's Customer Loyalty score 13% higher than Male customers.

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Male
74%
Yes
Female
87%
Yes

Jacobs Customer Loyalty Score by Ethnicity

Jacobs's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.

% who answered "Yes"

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55
out of 100
Caucasian

Jacobs Customer Loyalty Score by Age

Jacobs's Customer Loyalty score was rated 78% by customers ages 18-25 and customers ages 51-55 on Comparably.

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0
20%
40%
60%
80%
100%
18-25
78%
18-2578%
51-55
78%
51-5578%

Jacobs Customer Loyalty Score by Usage

Jacobs's Customer Loyalty score was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
70%
1 to 2 Years
85%
5 to 10 Years
78%

Jacobs Customer Loyalty Score by Industry

Jacobs's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech
100%

Jacobs Customer Loyalty vs. Competitors

Compared to its competitors, Jacobs's Customer Loyalty score is rated right above GHD, and is preceded by Fluor Corporation.

COMPANYCustomer Loyalty Score
SNC Lavalin85%
WorleyParsons82%
KBR76%
Fluor Corporation71%
Jacobs68%
GHD66%
Wood Group65%
CH2MN/A

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SNC Lavalin's Logo
WorleyParsons' Logo
KBR's Logo
Fluor Corporation's Logo
GHD's Logo
Wood Group's Logo
CH2M's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Jacobs's Customer Loyalty score is rated right below Spotify.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
Apple87%
Spotify87%
Jacobs68%

Unlock Jacobs Customer Loyalty vs. Companies in Tech Data

Jacobs' Logo
VS
Peloton's Logo
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Zoom Video Communications' Logo
Apple's Logo
Spotify's Logo

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Jacobs Product Quality

3.9/5

Jacobs has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Jacobs Product Information

Jacobs’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Jacobs's product the highest.

Website
http://www.jacobs.com
Company Size
10,000+ Employees

Industry

Tech
Government & Legal
Real Estate
Construction

Quick Insights into Jacobs Product Quality

Jacobs's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Jacobs's products/services for 5 to 10 Years.

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Ranked Jacobs Product Quality the Highest

Tech
4.7
51-55
4.5
1 to 2 Years
4.1

Ranked Jacobs Product Quality the Lowest

18-25
4.1
Female
3.9
5 to 10 Years
3.1

Jacobs Product Quality Score by Gender

Male customers rated Jacobs's Product Quality score 0.1 stars higher than Female customers.

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Male

4/5

Female

3.9/5

Jacobs Product Quality Score by Ethnicity

Jacobs's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
3.4
Caucasian3.4

Jacobs Product Quality Score by Age

Jacobs's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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0
1
2
3
4
5
18-25
4.1
18-254.1
51-55
4.5
51-554.5

Jacobs Product Quality Score by Usage

Jacobs's Product Quality score was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.1
5 to 10 Years
3.1

Jacobs Product Quality Score by Industry

Jacobs's Product Quality score was rated 4.7 stars by Tech industry customers.

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Tech
4.7

Jacobs Product Quality vs. Competitors

Compared to its competitors, Jacobs's Product Quality score is rated right above GHD, and is preceded by Wood Group.

COMPANYProduct Quality Score
Fluor Corporation4.1/5
SNC Lavalin4.1/5
KBR4/5
Wood Group4/5
Jacobs3.9/5
GHD3.6/5
WorleyParsons3.6/5
CH2MN/A

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VS
Fluor Corporation's Logo
SNC Lavalin's Logo
KBR's Logo
Wood Group's Logo
GHD's Logo
WorleyParsons' Logo
CH2M's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Jacobs's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Peloton4.5/5
Zoom Video Communications4.4/5
Nintendo4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Google4.2/5
ROBLOX4.1/5
Jacobs3.9/5

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Jacobs' Logo
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Peloton's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Google's Logo
ROBLOX's Logo

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Jacobs Pricing

Jacobs ROI & Value For Money

3.7/5

Jacobs has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Jacobs Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Jacobs ROI

Jacobs's ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used Jacobs's products/services for 5 to 10 Years.

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Ranked Jacobs ROI the Highest

51-55
4.4
1 to 2 Years
4.3
Tech
4.2

Ranked Jacobs ROI the Lowest

18-25
3.7
Female
3.7
5 to 10 Years
3

Jacobs ROI Score by Gender

Male customers rated Jacobs's ROI score 0.4 stars higher than Female customers.

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Male

4.1/5

Female

3.7/5

Jacobs ROI Score by Ethnicity

Jacobs's ROI score was rated 3.5 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
3.5
Caucasian3.5

Jacobs ROI Score by Age

Jacobs's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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0
1
2
3
4
5
18-25
3.7
18-253.7
51-55
4.4
51-554.4

Jacobs ROI Score by Usage

Jacobs's ROI score was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.4
1 to 2 Years
4.3
5 to 10 Years
3

Jacobs ROI Score by Industry

Jacobs's ROI score was rated 4.2 stars by Tech industry customers.

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Tech
4.2

Jacobs Pricing vs. Competitors

Compared to its competitors, Jacobs's ROI score is rated right above GHD, and is preceded by KBR.

COMPANYPricing Score
WorleyParsons3.8/5
Fluor Corporation3.8/5
KBR3.7/5
Jacobs3.7/5
GHD3.6/5
SNC Lavalin3.6/5
Wood Group3.5/5
CH2MN/A

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Fluor Corporation's Logo
KBR's Logo
GHD's Logo
SNC Lavalin's Logo
Wood Group's Logo
CH2M's Logo

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ROI for Other Tech Brands

In the Tech industry, Jacobs's ROI score is rated right below ROBLOX.

COMPANYPricing Score
Peloton4.3/5
Zoom Video Communications4.2/5
Spotify4.1/5
Apple4.1/5
Google4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.9/5
Jacobs3.7/5

Unlock Jacobs ROI vs. Companies in Tech Data

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Zoom Video Communications' Logo
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Nintendo's Logo
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Jacobs Customer Satisfaction (CSAT)

Jacobs Customer Satisfaction (CSAT) Score

81 / 100

Jacobs has an overall Customer Satisfaction score of 81 rated by its users and customers.

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Very Satisfied35%
Satisfied46%
Neither Satisfied nor Dissatisfied11%
Dissatisfied0%
Very Dissatisfied8%
Very Satisfied
35%
Satisfied
46%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
8%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Jacobs Customer Satisfaction

Jacobs's Customer Satisfaction score was rated highest by customers who have used Jacobs's products/services for 1 to 2 Years, and rated lowest by Female customers.

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Ranked Jacobs Customer Satisfaction the Highest

1 to 2 Years
100%
Male
100%
Caucasian
75%

Ranked Jacobs Customer Satisfaction the Lowest

Female
50%

Jacobs Customer Satisfaction Score by Gender

Male customers rated Jacobs's Customer Satisfaction score 50 points higher than Female customers.

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100 / 100
Male
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
50 / 100
Female
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%

Jacobs Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Jacobs' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100
Very Satisfied25%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied25%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%

Jacobs Customer Satisfaction Score by Usage

Jacobs's Customer Satisfaction score was rated 100 points by customers who have used Jacobs's products/services for 1 to 2 Years.

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1 to 2 Years
100

Jacobs Customer Satisfaction vs. Competitors

Compared to its competitors, Jacobs's Customer Satisfaction score is rated right above KBR, and is preceded by Fluor Corporation.

COMPANYCustomer Satisfaction (CSAT) Score
SNC Lavalin100%
Fluor Corporation91%
Jacobs81%
KBR76%
WorleyParsons67%
GHD55%
Wood Group53%
CH2M0%

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Jacobs' Logo
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Fluor Corporation's Logo
KBR's Logo
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GHD's Logo
Wood Group's Logo
CH2M's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Jacobs's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
Netflix87%
Apple87%
Spotify87%
Google85%
Jacobs81%
Zoom Video Communications79%
Peloton77%
ROBLOX75%

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Jacobs' Logo
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Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
Peloton's Logo
ROBLOX's Logo

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Jacobs Customer Service

3.8/5

Jacobs has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Jacobs's Customer Service

Address

Dallas, TX


Website

http://www.jacobs.com

Quick Insights into Jacobs Customer Service

Jacobs's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used Jacobs's products/services for 5 to 10 Years.

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Ranked Jacobs Customer Service the Highest

51-55
4.4
1 to 2 Years
4.3
Male
4.3

Ranked Jacobs Customer Service the Lowest

Female
3.7
18-25
3.6
5 to 10 Years
3.2

Jacobs Customer Service Score by Gender

Male customers rated Jacobs's Customer Service score 0.6 stars higher than Female customers.

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Male

4.3/5

Female

3.7/5

Jacobs Customer Service Score by Ethnicity

Jacobs's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.

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0
20
40
60
80
100
Caucasian
3.5
Caucasian3.5

Jacobs Customer Service Score by Age

Jacobs's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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0
20
40
60
80
100
18-25
3.6
18-253.6
51-55
4.4
51-554.4

Jacobs Customer Service Score by Usage

Jacobs's Customer Service score was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.6
1 to 2 Years
4.3
5 to 10 Years
3.2

Jacobs Customer Service Score by Industry

Jacobs's Customer Service score was rated 4.2 stars by Tech industry customers.

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Tech
4.2

Jacobs Customer Service vs. Competitors

Compared to its competitors, Jacobs's Customer Service score is rated right above KBR, and is preceded by WorleyParsons.

COMPANYCustomer Service Score
WorleyParsons3.8/5
Jacobs3.8/5
KBR3.8/5
Fluor Corporation3.8/5
GHD3.7/5
SNC Lavalin3.7/5
Wood Group3.6/5
CH2MN/A

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Jacobs' Logo
VS
WorleyParsons' Logo
KBR's Logo
Fluor Corporation's Logo
GHD's Logo
SNC Lavalin's Logo
Wood Group's Logo
CH2M's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Jacobs's Customer Service score is rated right above ROBLOX, and is preceded by Netflix.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Netflix4/5
Jacobs3.8/5
ROBLOX3.7/5

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Peloton's Logo
Apple's Logo
Zoom Video Communications' Logo
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Nintendo's Logo
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Jacobs as an Employer

4.2/5

Jacobs has a 4.2/5 stars for its overall company culture rated by their employees

  Jacobs CEO
top
10%
CEO of Jacobs

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Jacobs scored a 21 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Jacobs would recommend the brand to a friend. ENPS measures how likely Jacobs employees would recommend working at Jacobs to a friend.

Net Promoter Score

21
NPS Score
46%Promoters
29%Passive
25%Detractors

Employee Net Promoter Score

18
eNPS Score
45%Promoters
28%Passive
27%Detractors

Global Ranking Snapshot

Jacobs is ranked #301 in the Global Top 100 Brands. It ranks just behind Humana and just ahead of AIG.

RANKCOMPANYCEOINDUSTRY
299
Chubb  Chubb CEO
Evan Greenberg
Business and Consumer Services
300
Humana  Humana CEO
Bruce Broussard
Health and Wellness
301
Jacobs  Jacobs CEO
Steve Demetriou
Tech
302
AIG  AIG CEO
Brian Duperreault
Business and Consumer Services
303
California Pizza Kitchen  California Pizza Kitchen CEO
Jim Hyatt
Food and Beverages
304
UKG  UKG CEO
Aron Ain
Tech
305
Kimberly-Clark  Kimberly-Clark CEO
Thomas Falk
Energy and Manufacturing

Tech Ranking Snapshot

Jacobs is ranked #81 in the Tech Industry. It ranks just behind Workday and just ahead of UKG.

RANKCOMPANYLocation
79
Overstock.com
Midvale, UT
80
Workday
Pleasanton, CA
81
Jacobs
Dallas, TX
82
UKG
Weston, FL
83
Jet.com
84
GitHub
San Francisco, CA
85
Dropbox
San Francisco, CA