21
NPS
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Jacobs is ranked #81 in Tech Brands
Jacobs is ranked #81 in Tech Brands
About Jacobs' Brand
Jacobs Jacobs’s brand is ranked #301 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Jacobs. When compared to other organizations within the Tech industry, Jacobs is ranked #81. Among its major competitors, Jacobs is ranked in 3rd place for NPS while WorleyParsons is 1st, and GHD is 2nd. Overall, Jacobs has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $11.44B
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Jacobs Ranking
- #301 in Global Best Brands
- #81 in Tech
- #1 / 4 of its competitors
Jacobs NPS
Jacobs's Net Promoter Score (NPS) is a 21 with 46% Promoters, 29% Passives, and 25% Detractors. Net Promoter Score tracks whether Jacobs's customers would recommend using the product based on a scale of -100 to 100.
Jacobs Overall NPS
| 46% | Promoters |
|---|---|
| 29% | Passives |
| 25% | Detractors |
Jacobs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 32 | Apr 2021 | 32 |
Jun 2021 36 | Jun 2021 | 36 |
Jul 2021 40 | Jul 2021 | 40 |
Oct 2021 40 | Oct 2021 | 40 |
Nov 2021 36 | Nov 2021 | 36 |
Dec 2021 37 | Dec 2021 | 37 |
Jan 2022 34 | Jan 2022 | 34 |
Feb 2022 37 | Feb 2022 | 37 |
Mar 2022 28 | Mar 2022 | 28 |
Apr 2022 25 | Apr 2022 | 25 |
May 2022 20 | May 2022 | 20 |
Jun 2022 21 | Jun 2022 | 21 |
How Other Brands Compare
Jacobs is ranked first for NPS among its competitors. KBR and Fluor Corporation come in second and third, with CH2M coming in at #4. Among those competitors, it is the second most valued company behind CH2M.
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 Jacobs |  Fluor Corporation |  CH2M |  KBR | |
| Global Ranking | #301 | #937 | #- | #- |
| NPS | 21 | 12 | - | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $11.44B | $3.44B | $16.90B | $5.24B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jacobs NPS by Gender
Male customers rated Jacobs's NPS 16 points higher than Female customers.
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Male
29
Jacobs's NPS was rated 29 by Male customers on Comparably.
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29%
Promoters
71%
Passives
0%
Detractors
Female
13
Jacobs's NPS was rated 13 by Female customers on Comparably.
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42%
Promoters
29%
Passives
29%
Detractors
Jacobs NPS by Ethnicity
Jacobs's NPS was rated 25 points by Caucasian customers on Comparably.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Jacobs NPS by Age
Jacobs's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
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Jacobs NPS by Usage
Jacobs's NPS was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Jacobs NPS vs. Competitors
Compared to its competitors, Jacobs's NPS is rated right above KBR, and is preceded by GHD.
| COMPANY | NPS Score | |
|---|---|---|
 | WorleyParsons | 28 |
 | GHD | 25 |
| Jacobs | 21 |
| KBR | 21 |
| Fluor Corporation | 12 |
 | Wood Group | 3 |
 | SNC Lavalin | 0 |
| CH2M | N/A |
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Jacobs NPS vs Companies in Tech
In the Tech industry, Jacobs's NPS is rated right below ROBLOX.
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Jacobs Customer Reviews
Out of the 3 Jacobs customer reviews 3 were positive and 0 were constructive. Jacobs customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Jacobs Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Jacobs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jacobs Customer Loyalty Score by Gender
Female customers rated Jacobs's Customer Loyalty score 13% higher than Male customers.
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Male
74%
Yes
Female
87%
Yes
Jacobs Customer Loyalty Score by Ethnicity
Jacobs's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
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55
out of 100
Caucasian
Jacobs Customer Loyalty Score by Age
Jacobs's Customer Loyalty score was rated 78% by customers ages 18-25 and customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
51-55 78% | 51-55 | 78% |
Jacobs Customer Loyalty Score by Usage
Jacobs's Customer Loyalty score was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Jacobs Customer Loyalty Score by Industry
Jacobs's Customer Loyalty score was rated 100% by Tech industry customers.
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Jacobs Customer Loyalty vs. Competitors
Compared to its competitors, Jacobs's Customer Loyalty score is rated right above GHD, and is preceded by Fluor Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SNC Lavalin | 85% |
| WorleyParsons | 82% |
| KBR | 76% |
| Fluor Corporation | 71% |
| Jacobs | 68% |
| GHD | 66% |
| Wood Group | 65% |
| CH2M | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Jacobs's Customer Loyalty score is rated right below Spotify.
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Jacobs Product Quality
3.9/5
Jacobs has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Jacobs Product Information
Jacobs’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Jacobs's product the highest.
- Website
- http://www.jacobs.com
- Company Size
- 10,000+ Employees
Industry
Tech
Government & Legal
Real Estate
Construction
Quick Insights into Jacobs Product Quality
Jacobs's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Jacobs's products/services for 5 to 10 Years.
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Ranked Jacobs Product Quality the Highest
Ranked Jacobs Product Quality the Lowest
Jacobs Product Quality Score by Gender
Male customers rated Jacobs's Product Quality score 0.1 stars higher than Female customers.
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Male
4/5
Female
3.9/5
Jacobs Product Quality Score by Ethnicity
Jacobs's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Jacobs Product Quality Score by Age
Jacobs's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
51-55 4.5 | 51-55 | 4.5 |
Jacobs Product Quality Score by Usage
Jacobs's Product Quality score was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jacobs Product Quality Score by Industry
Jacobs's Product Quality score was rated 4.7 stars by Tech industry customers.
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Jacobs Product Quality vs. Competitors
Compared to its competitors, Jacobs's Product Quality score is rated right above GHD, and is preceded by Wood Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fluor Corporation | 4.1/5 |
| SNC Lavalin | 4.1/5 |
| KBR | 4/5 |
| Wood Group | 4/5 |
| Jacobs | 3.9/5 |
| GHD | 3.6/5 |
| WorleyParsons | 3.6/5 |
| CH2M | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Jacobs's Product Quality score is rated right below ROBLOX.
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Jacobs Pricing
Jacobs ROI & Value For Money
3.7/5
Jacobs has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Jacobs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Jacobs ROI
Jacobs's ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used Jacobs's products/services for 5 to 10 Years.
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Ranked Jacobs ROI the Highest
Ranked Jacobs ROI the Lowest
Jacobs ROI Score by Gender
Male customers rated Jacobs's ROI score 0.4 stars higher than Female customers.
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Male
4.1/5
Female
3.7/5
Jacobs ROI Score by Ethnicity
Jacobs's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Jacobs ROI Score by Age
Jacobs's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
51-55 4.4 | 51-55 | 4.4 |
Jacobs ROI Score by Usage
Jacobs's ROI score was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jacobs ROI Score by Industry
Jacobs's ROI score was rated 4.2 stars by Tech industry customers.
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Jacobs Pricing vs. Competitors
Compared to its competitors, Jacobs's ROI score is rated right above GHD, and is preceded by KBR.
| COMPANY | Pricing Score | |
|---|---|---|
| WorleyParsons | 3.8/5 |
| Fluor Corporation | 3.8/5 |
| KBR | 3.7/5 |
| Jacobs | 3.7/5 |
| GHD | 3.6/5 |
| SNC Lavalin | 3.6/5 |
| Wood Group | 3.5/5 |
| CH2M | N/A |
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ROI for Other Tech Brands
In the Tech industry, Jacobs's ROI score is rated right below ROBLOX.
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Jacobs Customer Satisfaction (CSAT)
Jacobs Customer Satisfaction (CSAT) Score
81 / 100
Jacobs has an overall Customer Satisfaction score of 81 rated by its users and customers.
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Very Satisfied
35%
Satisfied
46%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jacobs Customer Satisfaction
Jacobs's Customer Satisfaction score was rated highest by customers who have used Jacobs's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Jacobs Customer Satisfaction the Highest
Ranked Jacobs Customer Satisfaction the Lowest
Jacobs Customer Satisfaction Score by Gender
Male customers rated Jacobs's Customer Satisfaction score 50 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Jacobs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jacobs' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Jacobs Customer Satisfaction Score by Usage
Jacobs's Customer Satisfaction score was rated 100 points by customers who have used Jacobs's products/services for 1 to 2 Years.
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Jacobs Customer Satisfaction vs. Competitors
Compared to its competitors, Jacobs's Customer Satisfaction score is rated right above KBR, and is preceded by Fluor Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SNC Lavalin | 100% |
| Fluor Corporation | 91% |
| Jacobs | 81% |
| KBR | 76% |
| WorleyParsons | 67% |
| GHD | 55% |
| Wood Group | 53% |
| CH2M | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Jacobs's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
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Jacobs Customer Service
3.8/5
Jacobs has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Jacobs's Customer Service
Address
Dallas, TX
Website
http://www.jacobs.com
Quick Insights into Jacobs Customer Service
Jacobs's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used Jacobs's products/services for 5 to 10 Years.
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Ranked Jacobs Customer Service the Highest
Ranked Jacobs Customer Service the Lowest
Jacobs Customer Service Score by Gender
Male customers rated Jacobs's Customer Service score 0.6 stars higher than Female customers.
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Male
4.3/5
Female
3.7/5
Jacobs Customer Service Score by Ethnicity
Jacobs's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Jacobs Customer Service Score by Age
Jacobs's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
51-55 4.4 | 51-55 | 4.4 |
Jacobs Customer Service Score by Usage
Jacobs's Customer Service score was rated the highest by customers who have used Jacobs's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jacobs Customer Service Score by Industry
Jacobs's Customer Service score was rated 4.2 stars by Tech industry customers.
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Jacobs Customer Service vs. Competitors
Compared to its competitors, Jacobs's Customer Service score is rated right above KBR, and is preceded by WorleyParsons.
| COMPANY | Customer Service Score | |
|---|---|---|
| WorleyParsons | 3.8/5 |
| Jacobs | 3.8/5 |
| KBR | 3.8/5 |
| Fluor Corporation | 3.8/5 |
| GHD | 3.7/5 |
| SNC Lavalin | 3.7/5 |
| Wood Group | 3.6/5 |
| CH2M | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Jacobs's Customer Service score is rated right above ROBLOX, and is preceded by Netflix.
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Jacobs as an Employer
4.2/5
Jacobs has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Jacobs scored a 21 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Jacobs would recommend the brand to a friend. ENPS measures how likely Jacobs employees would recommend working at Jacobs to a friend.
Net Promoter Score
21
NPS Score
| 46% | Promoters |
|---|---|
| 29% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
Global Ranking Snapshot
Jacobs is ranked #301 in the Global Top 100 Brands. It ranks just behind Humana and just ahead of AIG.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
299 |  | Chubb |  | Evan Greenberg | Business and Consumer Services |
300 |  | Humana |  | Bruce Broussard | Health and Wellness |
301 | | Jacobs | | Steve Demetriou | Tech |
302 |  | AIG |  | Brian Duperreault | Business and Consumer Services |
303 |  | California Pizza Kitchen |  | Jim Hyatt | Food and Beverages |
304 |  | UKG |  | Aron Ain | Tech |
305 |  | Kimberly-Clark |  | Thomas Falk | Energy and Manufacturing |
Popular Brands in the Industry
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