California Pizza Kitchen NPS & Customer Reviews | Comparably
California Pizza Kitchen is
Ranked
#27
in
Food and Beverages Brands
Brand Page
California Pizza Kitchen
Marketing or Exec? Claim Your Free Account

California Pizza Kitchen is ranked #27 in Food and Beverages Brands

About California Pizza Kitchen's Brand

California Pizza Kitchen was founded in California, in 1985. the epicenter of culinary trends, fresh ingredients and inspired thinking. California Pizza Kitchen’s brand is ranked #303 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of California Pizza Kitchen. When compared to other organizations within the Food and Beverages industry, California Pizza Kitchen is ranked #27. Among its major competitors, California Pizza Kitchen is ranked in 1st place for NPS while Olive Garden is 2nd.Their current valuation is $1.35B

Brand at a Glance

81%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service

California Pizza Kitchen CMO

California Pizza Kitchen Ranking

California Pizza Kitchen NPS

California Pizza Kitchen's Net Promoter Score (NPS) is a 9 with 44% Promoters, 21% Passives, and 35% Detractors. Net Promoter Score tracks whether California Pizza Kitchen's customers would recommend using the product based on a scale of -100 to 100.

California Pizza Kitchen Overall NPS

9
NPS
44%Promoters
21%Passives
35%Detractors
California Pizza Kitchen Overall NPS

California Pizza Kitchen NPS Trend

-100
-50
0
50
100
Apr 2024
3
Apr 20243
May 2024
5
May 20245
Jul 2024
4
Jul 20244
Aug 2024
4
Aug 20244
Oct 2024
5
Oct 20245
Nov 2024
7
Nov 20247
Dec 2024
3
Dec 20243
Feb 2025
5
Feb 20255
Mar 2025
8
Mar 20258
May 2025
7
May 20257
Oct 2025
8
Oct 20258
Nov 2025
8
Nov 20258

How Other Brands Compare

California Pizza Kitchen is ranked first for NPS among its competitors. Olive Garden comes in second. Among those competitors, it is the second most valued company behind Olive Garden.

California Pizza Kitchen's Logo
California Pizza Kitchen
Olive Garden's Logo
Olive Garden
Global Ranking#303#429
NPS96
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral
Valuation Updated every 24 hours for public companies$1.35B$18.78B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

California Pizza Kitchen NPS by Gender

California Pizza Kitchen's NPS was rated -1 by both Female and Male customers on Comparably.

Male

-1

California Pizza Kitchen's NPS was rated -1 by Male customers on Comparably.

35%
Promoters
29%
Passives
36%
Detractors

Female

-1

California Pizza Kitchen's NPS was rated -1 by Female customers on Comparably.

43%
Promoters
13%
Passives
44%
Detractors

California Pizza Kitchen NPS by Ethnicity

California Pizza Kitchen's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

-100
-50
0
50
100
Caucasian
-11
Caucasian-11
Hispanic or Latino
-25
Hispanic or Latino-25
Other
75
Other75

California Pizza Kitchen NPS by Age

California Pizza Kitchen's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

0
20
40
60
80
100
Promoters
75%
Passives
0%
Detractors
25%
18-2575%0%25%
Promoters
60%
Passives
40%
Detractors
0%
26-3060%40%0%
Promoters
67%
Passives
33%
Detractors
0%
31-3567%33%0%
Promoters
0%
Passives
33%
Detractors
67%
46-500%33%67%
Promoters
33%
Passives
0%
Detractors
67%
51-5533%0%67%
Promoters
25%
Passives
25%
Detractors
50%
56-6025%25%50%
Promoters
17%
Passives
33%
Detractors
50%
66+17%33%50%

California Pizza Kitchen NPS by Usage

California Pizza Kitchen's NPS was rated the highest by customers who have used California Pizza Kitchen's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100
-50
0
50
100
Less than 1 Year
0
Less than 1 Year0
2 to 5 Years
-50
2 to 5 Years-50
5 to 10 Years
33
5 to 10 Years33
Over 10 Years
-10
Over 10 Years-10

California Pizza Kitchen NPS vs. Competitors

Compared to its competitors, California Pizza Kitchen's NPS is rated right above Olive Garden.

California Pizza Kitchen NPS vs Companies in Food and Beverages

In the Food and Beverages industry, California Pizza Kitchen's NPS is rated right below McDonald's.

California Pizza Kitchen Customer Reviews

Out of the 6 California Pizza Kitchen customer reviews 4 were positive and 2 were constructive. California Pizza Kitchen customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Not sure whats going on, but my favorite location isgoing downhill the past few months.
What can this brand most improve?
Deliver more unique new items
What do you value most about this brand?
good food great atmosphere family friendly
What do you value most about this brand?
Love the tomato pizza! Also, the bake at home pizzas are easy and delicious!
What can this brand most improve?
Complete the order correctly and have competent customer service.

California Pizza Kitchen Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of California Pizza Kitchen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81
81%
19
19%
California Pizza Kitchen Customer Loyalty

California Pizza Kitchen Customer Loyalty Score by Gender

Male customers rated California Pizza Kitchen's Customer Loyalty score 16% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of California Pizza Kitchen.
Male
94%
Yes
Female
78%
Yes

California Pizza Kitchen Customer Loyalty Score by Ethnicity

California Pizza Kitchen's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of California Pizza Kitchen.
85
out of 100
Caucasian
78
out of 100
Hispanic or Latino
100
out of 100
Other

California Pizza Kitchen Customer Loyalty Score by Age

California Pizza Kitchen's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of California Pizza Kitchen.
0
20%
40%
60%
80%
100%
18-25
78%
18-2578%
26-30
100%
26-30100%
31-35
100%
31-35100%
46-50
40%
46-5040%
51-55
70%
51-5570%
56-60
78%
56-6078%
66+
100%
66+100%

California Pizza Kitchen Customer Loyalty Score by Usage

California Pizza Kitchen's Customer Loyalty score was rated the highest by customers who have used California Pizza Kitchen's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
55%
2 to 5 Years
78%
5 to 10 Years
100%
Over 10 Years
91%

California Pizza Kitchen Customer Loyalty Score by Industry

California Pizza Kitchen's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
70%
Accounting
78%
Arts and Entertainment
100%
Education
40%
Healthcare, Hospitals and Medicine
100%
Restaurants
100%

California Pizza Kitchen Customer Loyalty vs. Competitors

Compared to its competitors, California Pizza Kitchen's Customer Loyalty score is rated right above Olive Garden.

COMPANYCustomer Loyalty Score
California Pizza Kitchen81%
Olive Garden77%

Unlock California Pizza Kitchen Customer Loyalty vs. Competitors Data

California Pizza Kitchen's Logo
VS
Olive Garden's Logo

Sign Up for Brand Profile PRO to get the full California Pizza Kitchen Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, California Pizza Kitchen's Customer Loyalty score is rated right above Red Bull, and is preceded by PepsiCo.

Unlock California Pizza Kitchen Customer Loyalty vs. Companies in Food and Beverages Data

California Pizza Kitchen's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
PepsiCo's Logo
Red Bull's Logo
Hershey Company's Logo
McDonald's' Logo
Starbucks' Logo
Mars' Logo

Sign Up for Brand Profile PRO to get the full California Pizza Kitchen Customer Loyalty vs. Companies in Food and Beverages data and gain insights into your customers today.

California Pizza Kitchen Product Quality

3.4/5

California Pizza Kitchen has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock California Pizza Kitchen's overall Product Quality score rated by its users and customers.

California Pizza Kitchen Product Information

California Pizza Kitchen’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated California Pizza Kitchen's product the highest. Reviewers from the Tech industry rated California Pizza Kitchen the lowest at 2.

Website
http://cpk.com
Company Size
10,000+ Employees

Industry

Restaurants
Food and Beverages

Quick Insights into California Pizza Kitchen Product Quality

California Pizza Kitchen's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.

Sign Up to unlock insights into how customers have ranked California Pizza Kitchen's Product Quality.

Ranked California Pizza Kitchen Product Quality the Highest

31-35
4.6
Accounting
4.4
Other
4.4

Ranked California Pizza Kitchen Product Quality the Lowest

2 to 5 Years
2.1
Tech
2
46-50
1.6

California Pizza Kitchen Product Quality Score by Gender

Male customers rated California Pizza Kitchen's Product Quality score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of California Pizza Kitchen.

Male

3/5

Female

2.9/5

California Pizza Kitchen Product Quality Score by Ethnicity

California Pizza Kitchen's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of California Pizza Kitchen.
0
1
2
3
4
5
Caucasian
2.7
Caucasian2.7
Hispanic or Latino
3.2
Hispanic or Latino3.2
Other
4.4
Other4.4

California Pizza Kitchen Product Quality Score by Age

California Pizza Kitchen's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of California Pizza Kitchen.
0
1
2
3
4
5
18-25
4.4
18-254.4
26-30
3.8
26-303.8
31-35
4.6
31-354.6
46-50
1.6
46-501.6
51-55
2.3
51-552.3
56-60
2.1
56-602.1
66+
2.6
66+2.6

California Pizza Kitchen Product Quality Score by Usage

California Pizza Kitchen's Product Quality score was rated the highest by customers who have used California Pizza Kitchen's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
3.4
2 to 5 Years
2.1
5 to 10 Years
4.1
Over 10 Years
2.8

California Pizza Kitchen Product Quality Score by Industry

California Pizza Kitchen's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
2
Accounting
4.4
Arts and Entertainment
3.8
Education
2
Healthcare, Hospitals and Medicine
2.3
Restaurants
2.6

California Pizza Kitchen Product Quality vs. Competitors

Compared to its competitors, California Pizza Kitchen's Product Quality score is rated right below Olive Garden.

COMPANYProduct Quality Score
Olive Garden3.4/5
California Pizza Kitchen3.4/5

Unlock California Pizza Kitchen Product Quality vs. Competitors Data

California Pizza Kitchen's Logo
VS
Olive Garden's Logo

Sign Up for Brand Profile PRO to get the full California Pizza Kitchen Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, California Pizza Kitchen's Product Quality score is rated right below McDonald's.

Unlock California Pizza Kitchen Product Quality vs. Companies in Food and Beverages Data

California Pizza Kitchen's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
Red Bull's Logo
Starbucks' Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

Sign Up for Brand Profile PRO to get the full California Pizza Kitchen Product Quality vs. Companies in Food and Beverages data and gain insights into your customers today.

California Pizza Kitchen Pricing

California Pizza Kitchen ROI & Value For Money

3.2/5

California Pizza Kitchen has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock California Pizza Kitchen's overall ROI score rated by its users and customers.

California Pizza Kitchen Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Education industry think that they had the lowest ROI from California Pizza Kitchen.

Quick Insights into California Pizza Kitchen ROI

California Pizza Kitchen's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.

Sign Up to unlock insights into how customers have ranked California Pizza Kitchen's ROI score.

Ranked California Pizza Kitchen ROI the Highest

31-35
4.5
5 to 10 Years
4.3
Arts and Entertainment
4

Ranked California Pizza Kitchen ROI the Lowest

Education
2.3
2 to 5 Years
2.2
46-50
1.5

California Pizza Kitchen ROI Score by Gender

Male customers rated California Pizza Kitchen's ROI score 0.4 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of California Pizza Kitchen.

Male

3.2/5

Female

2.8/5

California Pizza Kitchen ROI Score by Ethnicity

California Pizza Kitchen's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of California Pizza Kitchen.
0
1
2
3
4
5
Caucasian
2.8
Caucasian2.8
Hispanic or Latino
3.4
Hispanic or Latino3.4
Other
3.4
Other3.4

California Pizza Kitchen ROI Score by Age

California Pizza Kitchen's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full ROI by Age data of California Pizza Kitchen.
0
1
2
3
4
5
18-25
4
18-254
26-30
3.4
26-303.4
31-35
4.5
31-354.5
46-50
1.5
46-501.5
51-55
2.8
51-552.8
56-60
2.7
56-602.7
66+
2.8
66+2.8

California Pizza Kitchen ROI Score by Usage

California Pizza Kitchen's ROI score was rated the highest by customers who have used California Pizza Kitchen's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
3.6
2 to 5 Years
2.2
5 to 10 Years
4.3
Over 10 Years
2.8

California Pizza Kitchen ROI Score by Industry

California Pizza Kitchen's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
2.6
Accounting
3.4
Arts and Entertainment
4
Education
2.3
Healthcare, Hospitals and Medicine
2.5
Restaurants
2.5

California Pizza Kitchen Pricing vs. Competitors

Compared to its competitors, California Pizza Kitchen's ROI score is rated right below Olive Garden.

COMPANYPricing Score
Olive Garden3.3/5
California Pizza Kitchen3.2/5

Unlock California Pizza Kitchen ROI vs. Competitors Data

California Pizza Kitchen's Logo
VS
Olive Garden's Logo

Sign Up for Brand Profile PRO to get the full California Pizza Kitchen ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Food and Beverages Brands

In the Food and Beverages industry, California Pizza Kitchen's ROI score is rated right below McDonald's.

Unlock California Pizza Kitchen ROI vs. Companies in Food and Beverages Data

California Pizza Kitchen's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
Hershey Company's Logo
Red Bull's Logo
Mars' Logo
PepsiCo's Logo
Starbucks' Logo
McDonald's' Logo

Sign Up for Brand Profile PRO to get the full California Pizza Kitchen ROI vs. Companies in Food and Beverages data and gain insights into your customers today.

California Pizza Kitchen Customer Satisfaction (CSAT)

California Pizza Kitchen Customer Satisfaction (CSAT) Score

56 / 100

California Pizza Kitchen has an overall Customer Satisfaction score of 56 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied33%
Satisfied23%
Neither Satisfied nor Dissatisfied9%
Dissatisfied5%
Very Dissatisfied30%
Very Satisfied
33%
Satisfied
23%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
30%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into California Pizza Kitchen Customer Satisfaction

California Pizza Kitchen's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

Sign Up to unlock insights into how customers have ranked California Pizza Kitchen's Customer Satisfaction.

Ranked California Pizza Kitchen Customer Satisfaction the Highest

18-25
100%
5 to 10 Years
67%
Caucasian
56%

Ranked California Pizza Kitchen Customer Satisfaction the Lowest

2 to 5 Years
33%
51-55
33%
Healthcare, Hospitals and Medicine
33%

California Pizza Kitchen Customer Satisfaction Score by Gender

Male customers rated California Pizza Kitchen's Customer Satisfaction score 4 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of California Pizza Kitchen.
54 / 100
Male
Very Satisfied
23%
Satisfied
31%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
8%
Very Dissatisfied
15%
50 / 100
Female
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%

California Pizza Kitchen Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

California Pizza Kitchen's Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of California Pizza Kitchen.
56 / 100
Very Satisfied28%
Satisfied28%
Neither Satisfied nor Dissatisfied11%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
28%
Satisfied
28%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
33%

CSAT according to Hispanic or Latino

California Pizza Kitchen's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of California Pizza Kitchen.
50 / 100
Very Satisfied50%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied25%
Very Dissatisfied25%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%

California Pizza Kitchen Customer Satisfaction Score by Age

California Pizza Kitchen's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of California Pizza Kitchen.
0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
100%
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
46-50 CSAT Score
33%
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
46-5033%
51-55 CSAT Score
33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
51-5533%
56-60 CSAT Score
50%
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
56-6050%
66+ CSAT Score
34%
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
32%
Dissatisfied
17%
Very Dissatisfied
17%
66+34%

California Pizza Kitchen Customer Satisfaction Score by Usage

California Pizza Kitchen's Customer Satisfaction score was rated the highest by customers who have used California Pizza Kitchen's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year
67
2 to 5 Years
33
5 to 10 Years
67
Over 10 Years
53

California Pizza Kitchen Customer Satisfaction Score by Industry

California Pizza Kitchen's Customer Satisfaction score was rated 33 points by both Education and Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

Education
33
Healthcare, Hospitals and Medicine
33

California Pizza Kitchen Customer Satisfaction vs. Competitors

Compared to its competitors, California Pizza Kitchen's Customer Satisfaction score is rated right below Olive Garden.

COMPANYCustomer Satisfaction (CSAT) Score
Olive Garden61%
California Pizza Kitchen56%

Unlock California Pizza Kitchen Customer Satisfaction vs. Competitors Data

California Pizza Kitchen's Logo
VS
Olive Garden's Logo

Sign Up for Brand Profile PRO to get the full California Pizza Kitchen Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, California Pizza Kitchen's Customer Satisfaction score is rated right below McDonald's.

Unlock California Pizza Kitchen Customer Satisfaction vs. Companies in Food and Beverages Data

California Pizza Kitchen's Logo
VS
The Coca-Cola Company's Logo
Starbucks' Logo
Red Bull's Logo
Chick-fil-A's Logo
Hershey Company's Logo
PepsiCo's Logo
Mars' Logo
McDonald's' Logo

Sign Up for Brand Profile PRO to get the full California Pizza Kitchen Customer Satisfaction vs. Companies in Food and Beverages data and gain insights into your customers today.

California Pizza Kitchen Customer Service

3.4/5

California Pizza Kitchen has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock California Pizza Kitchen's overall Customer Service score rated by its users and customers.

About California Pizza Kitchen's Customer Service

Address

12181 Bluff Creek Drive, Los Angeles, CA 90094


Website

http://cpk.com


Phone Number

(800) 919-3227

Quick Insights into California Pizza Kitchen Customer Service

California Pizza Kitchen's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 51-55.

Sign Up to unlock insights into how customers have ranked California Pizza Kitchen's Customer Service score.

Ranked California Pizza Kitchen Customer Service the Highest

18-25
5
5 to 10 Years
4.8
Other
4.7

Ranked California Pizza Kitchen Customer Service the Lowest

2 to 5 Years
2
Healthcare, Hospitals and Medicine
2
51-55
1.8

California Pizza Kitchen Customer Service Score by Gender

Male customers rated California Pizza Kitchen's Customer Service score 0.7 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of California Pizza Kitchen.

Male

3.6/5

Female

2.9/5

California Pizza Kitchen Customer Service Score by Ethnicity

California Pizza Kitchen's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of California Pizza Kitchen.
0
20
40
60
80
100
Caucasian
2.8
Caucasian2.8
Hispanic or Latino
3.9
Hispanic or Latino3.9
Other
4.7
Other4.7

California Pizza Kitchen Customer Service Score by Age

California Pizza Kitchen's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of California Pizza Kitchen.
0
20
40
60
80
100
18-25
5
18-255
26-30
3.7
26-303.7
31-35
4.5
31-354.5
46-50
1.8
46-501.8
51-55
1.8
51-551.8
56-60
3.5
56-603.5
66+
3.1
66+3.1

California Pizza Kitchen Customer Service Score by Usage

California Pizza Kitchen's Customer Service score was rated the highest by customers who have used California Pizza Kitchen's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
4
2 to 5 Years
2
5 to 10 Years
4.8
Over 10 Years
3

California Pizza Kitchen Customer Service Score by Industry

California Pizza Kitchen's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
3.1
Accounting
4.4
Arts and Entertainment
4.5
Education
2
Healthcare, Hospitals and Medicine
2
Restaurants
2.8

California Pizza Kitchen Customer Service vs. Competitors

Compared to its competitors, California Pizza Kitchen's Customer Service score is rated right above Olive Garden.

COMPANYCustomer Service Score
California Pizza Kitchen3.4/5
Olive Garden3.4/5

Unlock California Pizza Kitchen Customer Service vs. Competitors Data

California Pizza Kitchen's Logo
VS
Olive Garden's Logo

Sign Up for Brand Profile PRO to get the full California Pizza Kitchen Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, California Pizza Kitchen's Customer Service score is rated right below McDonald's.

Unlock California Pizza Kitchen Customer Service vs. Companies in Food and Beverages Data

California Pizza Kitchen's Logo
VS
Chick-fil-A's Logo
Starbucks' Logo
The Coca-Cola Company's Logo
Red Bull's Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

Sign Up for Brand Profile PRO to get the full California Pizza Kitchen Customer Service vs. Companies in Food and Beverages data and gain insights into your customers today.

California Pizza Kitchen as an Employer

2.4/5

California Pizza Kitchen has a 2.4/5 stars for its overall company culture rated by their employees

  California Pizza Kitchen CEO
bottom
10%
CEO of California Pizza Kitchen

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

California Pizza Kitchen scored a 9 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of California Pizza Kitchen would recommend the brand to a friend. ENPS measures how likely California Pizza Kitchen employees would recommend working at California Pizza Kitchen to a friend.

Net Promoter Score

9
NPS Score
44%Promoters
21%Passive
35%Detractors

Employee Net Promoter Score

-39
eNPS Score
23%Promoters
15%Passive
62%Detractors

Global Ranking Snapshot

California Pizza Kitchen is ranked #303 in the Global Top 100 Brands. It ranks just behind AIG and just ahead of UKG.

RANKCOMPANYCEOINDUSTRY
301
Jacobs  Jacobs CEO
Steve Demetriou
Tech
302
AIG  AIG CEO
Brian Duperreault
Business and Consumer Services
303
California Pizza Kitchen  California Pizza Kitchen CEO
Jim Hyatt
Food and Beverages
304
UKG  UKG CEO
Chris Todd
Tech
305
Kimberly-Clark  Kimberly-Clark CEO
Thomas Falk
Energy and Manufacturing
306
Sun Life  Sun Life CEO
Kevin D. Strain
Banking and Financial Services
307
VSP Vision Care  VSP Vision Care CEO
Michael Guyette
Health and Wellness

Food and Beverages Ranking Snapshot

California Pizza Kitchen is ranked #27 in the Food and Beverages Industry. It ranks just behind Cargill and just ahead of Darden Restaurants.

RANKCOMPANYLocation
25
Jamba Juice
Frisco, TX
26
Cargill
Wayzata, MN
27
California Pizza Kitchen
Los Angeles, CA
28
Darden Restaurants
Orlando, FL
29
Diageo
London, AR
30
Olive Garden Italian Restaurants
31
Frito-Lay
Plano, TX