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Tim Hortons is

Ranked

#20

Food and Beverages Brands

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Tim Hortons

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Tim Hortons

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Tim Hortons is ranked #20 in Food and Beverages Brands

About Tim Hortons' Brand

Tim Hortons is a Canadian multinational restaurant. Tim Hortons’s brand is ranked #234 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Tim Hortons. When compared to other organizations within the Food and Beverages industry, Tim Hortons is ranked #20. Among its major competitors, Tim Hortons is ranked in 2nd place for NPS while Starbucks is 1st, and McDonald's is 3rd. Overall, Tim Hortons has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $18.61B

Brand at a Glance

81%

Customer Loyalty

4/5

Product Quality

3.7/5

Pricing

3.8/5

Customer Service

Tim Hortons CMO

Hope Bagozzi

Tim Hortons Ranking

^#20 in Food and Beverages
^#2 / 4 of its competitors

Tim Hortons NPS

Tim Hortons's Net Promoter Score (NPS) is a 26 with 51% Promoters, 24% Passives, and 25% Detractors. Net Promoter Score tracks whether Tim Hortons's customers would recommend using the product based on a scale of -100 to 100.

Tim Hortons Overall NPS

NPS

51%	Promoters
24%	Passives
25%	Detractors

Tim Hortons NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2025 27	Jun 2025	27
Jul 2025 27	Jul 2025	27
Aug 2025 27	Aug 2025	27
Sep 2025 26	Sep 2025	26
Oct 2025 26	Oct 2025	26
Nov 2025 27	Nov 2025	27
Jan 2026 26	Jan 2026	26
Feb 2026 27	Feb 2026	27
Mar 2026 27	Mar 2026	27
Apr 2026 27	Apr 2026	27
May 2026 27	May 2026	27
Jun 2026 27	Jun 2026	27

How Other Brands Compare

Tim Hortons is ranked second for NPS among its competitors. Starbucks and McDonald's come in first and third, with Dunkin' coming in at #4. Among those competitors, it is the third most valued company behind McDonald's.

	Tim Hortons	Starbucks	Dunkin'	McDonald's
Global Ranking	#234	#33	#43	#85
NPS	26	30	11	19
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$18.61B	$128.77B	-	$167.91B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Tim Hortons NPS by Gender

Female customers rated Tim Hortons's NPS 29 points higher than Male customers.

Male

Tim Hortons's NPS was rated 14 by Male customers on Comparably.

43%

Promoters

28%

Passives

29%

Detractors

Female

Tim Hortons's NPS was rated 43 by Female customers on Comparably.

58%

Promoters

27%

Passives

15%

Detractors

Tim Hortons NPS by Ethnicity

Tim Hortons's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 10	Caucasian	10
Hispanic or Latino 54	Hispanic or Latino	54
African American/Black 41	African American/Black	41
Asian or Pacific Islander 27	Asian or Pacific Islander	27
Native American 33	Native American	33
Other 42	Other	42

Tim Hortons NPS by Age

Tim Hortons's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

58%

26%

16%

26-30

47%

33%

20%

31-35

40%

30%

36-40

56%

32%

12%

41-45

50%

15%

35%

46-50

35%

29%

36%

51-55

28%

29%

43%

56-60

46%

27%

61-65

29%

71%

66+

48%

33%

19%

Tim Hortons NPS by Usage

Tim Hortons's NPS was rated the highest by customers who have used Tim Hortons's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 30	Less than 1 Year	30
1 to 2 Years 38	1 to 2 Years	38
2 to 5 Years 43	2 to 5 Years	43
5 to 10 Years 43	5 to 10 Years	43
Over 10 Years 13	Over 10 Years	13

Tim Hortons NPS vs. Competitors

Compared to its competitors, Tim Hortons's NPS is rated right above McDonald's, and is preceded by Starbucks.

COMPANY		NPS Score
	Starbucks	30
	Tim Hortons	26
	McDonald's	19
	Dunkin'	11
	Burger King	-13

Tim Hortons NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Tim Hortons's NPS is rated right above PepsiCo, and is preceded by Mars.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Hershey Company	35
	Starbucks	30
	Mars	27
	Tim Hortons	26
	PepsiCo	24
	McDonald's	19

Tim Hortons Customer Reviews

Out of the 80 Tim Hortons customer reviews 64 were positive and 16 were constructive. Tim Hortons customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Tim Hortons Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Tim Hortons users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81%

19%

Tim Hortons Customer Loyalty Score by Gender

Female customers rated Tim Hortons's Customer Loyalty score 8% higher than Male customers.

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Male

74%

Yes

Female

82%

Yes

Tim Hortons Customer Loyalty Score by Ethnicity

Tim Hortons's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Tim Hortons Customer Loyalty Score by Age

Tim Hortons's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 79%	18-25	79%
26-30 82%	26-30	82%
31-35 77%	31-35	77%
36-40 71%	36-40	71%
41-45 87%	41-45	87%
46-50 74%	46-50	74%
51-55 49%	51-55	49%
56-60 88%	56-60	88%
61-65 87%	61-65	87%
66+ 79%	66+	79%

Tim Hortons Customer Loyalty Score by Usage

Tim Hortons's Customer Loyalty score was rated the highest by customers who have used Tim Hortons's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	78%
1 to 2 Years	81%
2 to 5 Years	84%
5 to 10 Years	74%
Over 10 Years	77%

Tim Hortons Customer Loyalty Score by Industry

Tim Hortons's Customer Loyalty score was rated the highest by Chemicals industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	78%
Accounting	69%
Aerospace and Aviation	74%
Fashion and Beauty	64%
Architecture and Planning	78%
Arts and Entertainment	73%
Automotive and Transportation	78%
Banking and Financial Services	82%
Beverage, Wine and Spirits	70%
Business and Consumer Services	84%
Chemicals	100%
Construction	85%
Consulting	70%
Consumer Services	100%
Education	91%
Fishing and Farming	82%
Healthcare, Hospitals and Medicine	92%
Hospitality	92%
Legal	100%
Marketing, Advertising and Research	94%
Media and Entertainment	100%
Retail	89%

Tim Hortons Customer Loyalty vs. Competitors

Compared to its competitors, Tim Hortons's Customer Loyalty score is rated right above Dunkin'.

COMPANY		Customer Loyalty Score
	Tim Hortons	81%
	Dunkin'	81%
	McDonald's	79%
	Starbucks	78%
	Burger King	72%

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Tim Hortons's Customer Loyalty score is rated right above Red Bull, and is preceded by The Coca-Cola Company.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	Tim Hortons	81%
	Red Bull	81%
	PepsiCo	81%
	Hershey Company	80%
	McDonald's	79%
	Starbucks	78%
	Mars	78%

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Tim Hortons Product Quality

4/5

Tim Hortons has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Tim Hortons Product Information

Tim Hortons’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Tim Hortons's product the highest. Reviewers from the Accounting industry rated Tim Hortons the lowest at 4.2.

Website: http://www.timhortons.com/

Company Size: 1,001-5,000 Employees

Industry

Food and Beverages

Quick Insights into Tim Hortons Product Quality

Tim Hortons's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by Native American customers.

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Ranked Tim Hortons Product Quality the Highest

Fashion and Beauty	4.8
1 to 2 Years	4.3
Hispanic or Latino	4.3

Ranked Tim Hortons Product Quality the Lowest

Aerospace and Aviation	3.5
51-55	2.9
Native American	2.9

Tim Hortons Product Quality Score by Gender

Female customers rated Tim Hortons's Product Quality score 0.5 stars higher than Male customers.

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Male

3.7/5

Female

4.2/5

Tim Hortons Product Quality Score by Ethnicity

Tim Hortons's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 2.9	Native American	2.9
Other 4.1	Other	4.1

Tim Hortons Product Quality Score by Age

Tim Hortons's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 4	26-30	4
31-35 3.8	31-35	3.8
36-40 3.9	36-40	3.9
41-45 3.9	41-45	3.9
46-50 3.3	46-50	3.3
51-55 2.9	51-55	2.9
56-60 3.8	56-60	3.8
61-65 3	61-65	3
66+ 3.9	66+	3.9

Tim Hortons Product Quality Score by Usage

Tim Hortons's Product Quality score was rated the highest by customers who have used Tim Hortons's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.2
1 to 2 Years	4.3
2 to 5 Years	4.1
5 to 10 Years	4.2
Over 10 Years	3.6

Tim Hortons Product Quality Score by Industry

Tim Hortons's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	3.9
Accounting	4.2
Aerospace and Aviation	3.5
Fashion and Beauty	4.8
Architecture and Planning	4.1
Arts and Entertainment	3.9
Automotive and Transportation	3.6
Banking and Financial Services	4
Beverage, Wine and Spirits	3.8
Business and Consumer Services	4.3
Chemicals	3.8
Construction	4.2
Consulting	4.3
Consumer Services	3.8
Education	4.2
Fishing and Farming	4.1
Healthcare, Hospitals and Medicine	3.7
Hospitality	4.2
Legal	4.7
Marketing, Advertising and Research	4.3
Media and Entertainment	4.5
Retail	3.7

Tim Hortons Product Quality vs. Competitors

Compared to its competitors, Tim Hortons's Product Quality score is rated right above McDonald's, and is preceded by Starbucks.

COMPANY		Product Quality Score
	Starbucks	4.1/5
	Tim Hortons	4/5
	McDonald's	3.7/5
	Dunkin'	3.6/5
	Burger King	3/5

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Tim Hortons's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	Mars	4/5
	PepsiCo	4/5
	Tim Hortons	4/5
	McDonald's	3.7/5

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Tim Hortons Pricing

Tim Hortons ROI & Value For Money

3.7/5

Tim Hortons has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Tim Hortons Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Tim Hortons.

Quick Insights into Tim Hortons ROI

Tim Hortons's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers ages 51-55.

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Ranked Tim Hortons ROI the Highest

Fashion and Beauty	4.9
Hispanic or Latino	4.2
2 to 5 Years	4.1

Ranked Tim Hortons ROI the Lowest

Over 10 Years	3.5
Automotive and Transportation	3
51-55	2.9

Tim Hortons ROI Score by Gender

Female customers rated Tim Hortons's ROI score 0.4 stars higher than Male customers.

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Male

3.6/5

Female

4/5

Tim Hortons ROI Score by Ethnicity

Tim Hortons's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 4	Native American	4
Other 3.8	Other	3.8

Tim Hortons ROI Score by Age

Tim Hortons's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.9	26-30	3.9
31-35 3.6	31-35	3.6
36-40 4	36-40	4
41-45 3.7	41-45	3.7
46-50 3.2	46-50	3.2
51-55 2.9	51-55	2.9
56-60 3.7	56-60	3.7
61-65 3	61-65	3
66+ 3.8	66+	3.8

Tim Hortons ROI Score by Usage

Tim Hortons's ROI score was rated the highest by customers who have used Tim Hortons's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.9
2 to 5 Years	4.1
5 to 10 Years	3.5
Over 10 Years	3.5

Tim Hortons ROI Score by Industry

Tim Hortons's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech	3.8
Accounting	4
Aerospace and Aviation	3.6
Fashion and Beauty	4.9
Architecture and Planning	3.4
Arts and Entertainment	3.8
Automotive and Transportation	3
Banking and Financial Services	3.5
Beverage, Wine and Spirits	3.8
Business and Consumer Services	4.1
Chemicals	3.1
Construction	3.5
Consulting	3.3
Consumer Services	3.5
Education	4
Fishing and Farming	3.3
Healthcare, Hospitals and Medicine	3.7
Hospitality	3.6
Legal	4.7
Marketing, Advertising and Research	3.8
Media and Entertainment	4.2
Retail	3.5

Tim Hortons Pricing vs. Competitors

Compared to its competitors, Tim Hortons's ROI score is rated right above Starbucks.

COMPANY		Pricing Score
	Tim Hortons	3.7/5
	Starbucks	3.6/5
	McDonald's	3.6/5
	Dunkin'	3.4/5
	Burger King	2.9/5

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Tim Hortons's ROI score is rated right above Starbucks, and is preceded by PepsiCo.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Tim Hortons	3.7/5
	Starbucks	3.6/5
	McDonald's	3.6/5

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Tim Hortons Customer Satisfaction (CSAT)

Tim Hortons Customer Satisfaction (CSAT) Score

81 / 100

Tim Hortons has an overall Customer Satisfaction score of 81 rated by its users and customers.

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Very Satisfied	39%
Satisfied	42%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	4%
Very Dissatisfied	7%

Very Satisfied

39%

Satisfied

42%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Tim Hortons Customer Satisfaction

Tim Hortons's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 51-55.

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Ranked Tim Hortons Customer Satisfaction the Highest

Architecture and Planning	100%
African American/Black	95%
26-30	89%

Ranked Tim Hortons Customer Satisfaction the Lowest

Native American	67%
Beverage, Wine and Spirits	66%
51-55	50%

Tim Hortons Customer Satisfaction Score by Gender

Female customers rated Tim Hortons's Customer Satisfaction score 12 points higher than Male customers.

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76 / 100

Male

	Very Satisfied	30%
	Satisfied	46%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	6%
	Very Dissatisfied	11%

88 / 100

Female

	Very Satisfied	41%
	Satisfied	47%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	3%
	Very Dissatisfied	3%

Tim Hortons Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Tim Hortons' Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.

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78 / 100

Very Satisfied	30%
Satisfied	48%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	8%
Very Dissatisfied	8%

Very Satisfied

30%

Satisfied

48%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Tim Hortons' Customer Satisfaction (CSAT) score was rated 81% according to Hispanic or Latino users and customers.

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81 / 100

Very Satisfied	37%
Satisfied	44%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	4%
Very Dissatisfied	4%

Very Satisfied

37%

Satisfied

44%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Tim Hortons' Customer Satisfaction (CSAT) score was rated 95% according to African American/Black users and customers.

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95 / 100

Very Satisfied	43%
Satisfied	52%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

43%

Satisfied

52%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Tim Hortons' Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100

Very Satisfied	33%
Satisfied	53%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	3%
Very Dissatisfied	6%

Very Satisfied

33%

Satisfied

53%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Tim Hortons' Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to Other

Tim Hortons' Customer Satisfaction (CSAT) score was rated 83% according to Other users and customers.

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83 / 100

Very Satisfied	47%
Satisfied	36%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	3%
Very Dissatisfied	6%

Very Satisfied

47%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Tim Hortons Customer Satisfaction Score by Age

Tim Hortons's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

18-25

88%

26-30

89%

31-35

77%

36-40

76%

41-45

79%

46-50

65%

51-55

50%

56-60

77%

61-65

83%

66+

74%

Tim Hortons Customer Satisfaction Score by Usage

Tim Hortons's Customer Satisfaction score was rated the highest by customers who have used Tim Hortons's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	86
1 to 2 Years	84
2 to 5 Years	86
5 to 10 Years	80
Over 10 Years	79

Tim Hortons Customer Satisfaction Score by Industry

Tim Hortons's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Beverage, Wine and Spirits industry customers.

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{
	"title": "Tim Hortons Customer Satisfaction Score by Industry",
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			"label": "Tech",
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			"label": "Accounting",
			"groupId": 495,
			"score": 91,
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			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 83,
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			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
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			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
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			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 87,
			"stars": 0,
			"csatScore": 87,
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			"scoreClassName": "",
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			"label": "Chemicals",
			"groupId": 506,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"label": "Construction",
			"groupId": 510,
			"score": 100,
			"stars": 0,
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		{
			"label": "Consulting",
			"groupId": 511,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
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		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 89,
			"stars": 0,
			"csatScore": 89,
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		},
		{
			"label": "Fishing and Farming",
			"groupId": 519,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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			"scoreLabel": 100
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		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
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		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 86,
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			"label": "Legal",
			"groupId": 529,
			"score": 100,
			"stars": 0,
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		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 100,
			"stars": 0,
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		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 100,
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			"scoreLabel": 100
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		{
			"label": "Retail",
			"groupId": 559,
			"score": 88,
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Tech	76
Accounting	91
Aerospace and Aviation	82
Fashion and Beauty	100
Architecture and Planning	100
Arts and Entertainment	83
Automotive and Transportation	100
Banking and Financial Services	72
Beverage, Wine and Spirits	66
Business and Consumer Services	87
Chemicals	67
Construction	100
Consulting	67
Consumer Services	67
Education	89
Fishing and Farming	100
Healthcare, Hospitals and Medicine	72
Hospitality	86
Legal	100
Marketing, Advertising and Research	100
Media and Entertainment	100
Retail	88

Tim Hortons Customer Satisfaction vs. Competitors

Compared to its competitors, Tim Hortons's Customer Satisfaction score is rated right above McDonald's, and is preceded by Starbucks.

COMPANY		Customer Satisfaction (CSAT) Score
	Starbucks	84%
	Tim Hortons	81%
	McDonald's	72%
	Dunkin'	65%
	Burger King	52%

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Tim Hortons's Customer Satisfaction score is rated right above Chick-fil-A, and is preceded by Red Bull.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Starbucks	84%
	Red Bull	82%
	Tim Hortons	81%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	78%
	Mars	73%
	McDonald's	72%

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Tim Hortons Customer Service

3.8/5

Tim Hortons has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Tim Hortons's Customer Service

Address

Oakville, CT Canada

Website

http://www.timhortons.com/

Quick Insights into Tim Hortons Customer Service

Tim Hortons's Customer Service score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Automotive and Transportation industry.

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Ranked Tim Hortons Customer Service the Highest

Fashion and Beauty	4.8
66+	4.1
2 to 5 Years	4

Ranked Tim Hortons Customer Service the Lowest

Over 10 Years	3.5
51-55	2.6
Automotive and Transportation	2.4

Tim Hortons Customer Service Score by Gender

Female customers rated Tim Hortons's Customer Service score 0.4 stars higher than Male customers.

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Male

3.6/5

Female

4/5

Tim Hortons Customer Service Score by Ethnicity

Tim Hortons's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 4	African American/Black	4
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 3.9	Native American	3.9
Other 3.8	Other	3.8

Tim Hortons Customer Service Score by Age

Tim Hortons's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 3.9	26-30	3.9
31-35 3.5	31-35	3.5
36-40 3.8	36-40	3.8
41-45 3.6	41-45	3.6
46-50 3.3	46-50	3.3
51-55 2.6	51-55	2.6
56-60 3.7	56-60	3.7
61-65 3.5	61-65	3.5
66+ 4.1	66+	4.1

Tim Hortons Customer Service Score by Usage

Tim Hortons's Customer Service score was rated the highest by customers who have used Tim Hortons's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.9
2 to 5 Years	4
5 to 10 Years	3.6
Over 10 Years	3.5

Tim Hortons Customer Service Score by Industry

Tim Hortons's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech	3.7
Accounting	4
Aerospace and Aviation	3.8
Fashion and Beauty	4.8
Architecture and Planning	4.5
Arts and Entertainment	3.9
Automotive and Transportation	2.4
Banking and Financial Services	3.3
Beverage, Wine and Spirits	4.3
Business and Consumer Services	3.7
Chemicals	2.6
Construction	3.6
Consulting	3.5
Consumer Services	4
Education	4
Fishing and Farming	3.8
Healthcare, Hospitals and Medicine	3.8
Hospitality	3.9
Legal	4.7
Marketing, Advertising and Research	4
Media and Entertainment	3.9
Retail	3.7

Tim Hortons Customer Service vs. Competitors

Compared to its competitors, Tim Hortons's Customer Service score is rated right above McDonald's, and is preceded by Starbucks.

COMPANY		Customer Service Score
	Starbucks	4.1/5
	Tim Hortons	3.8/5
	McDonald's	3.6/5
	Dunkin'	3.4/5
	Burger King	2.9/5

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Tim Hortons's Customer Service score is rated right above McDonald's, and is preceded by PepsiCo.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	Tim Hortons	3.8/5
	McDonald's	3.6/5

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Tim Hortons as an Employer

2.9/5

Tim Hortons has a 2.9/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of Tim Hortons

Marc Caira

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Tim Hortons scored a 26 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Tim Hortons would recommend the brand to a friend. ENPS measures how likely Tim Hortons employees would recommend working at Tim Hortons to a friend.

Net Promoter Score

NPS Score

51%	Promoters
24%	Passive
25%	Detractors

Employee Net Promoter Score

-16

eNPS Score

34%	Promoters
16%	Passive
50%	Detractors

Global Ranking Snapshot

Tim Hortons is ranked #234 in the Global Top 100 Brands. It ranks just behind lululemon and just ahead of QVC.

RANK			INDUSTRY
232	Ulta Beauty	Dave Kimbell	Retail
233	lululemon	Calvin McDonald	Fashion and Beauty
234	Tim Hortons	Marc Caira	Food and Beverages
235	QVC	Mike George	Retail
236	Airbus	Guillaume Faury	Automotive and Transportation
237	GoDaddy	Aman Bhutani	Tech
238	Autodesk	Andrew Anagnost	Tech

Food and Beverages Ranking Snapshot

Tim Hortons is ranked #20 in the Food and Beverages Industry. It ranks just behind Dole Food Company and just ahead of Dennys.

RANK		Location
18	The Kraft Heinz Company	Chicago, IL
19	Dole Food Company	Westlake Village, CA
20	Tim Hortons	Oakville, CT
21	Dennys	Spartanburg, SC
22	MillerCoors
23	Jack in the Box	San Diego, CA
24	ADM	Chicago, IL