-7
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Ranked
#23
Food and Beverages Brands
Brand Page
Jack in the Box
Marketing or Exec? Claim Your Free Account
Jack in the Box is ranked #23 in Food and Beverages Brands
Jack in the Box is ranked #23 in Food and Beverages Brands
About Jack in the Box's Brand
Jack in the Box Inc., based in San Diego, is a restaurant company that operates and franchises Jack in the Box(R) restaurants, one of the Jack in the Box’s brand is ranked #278 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Jack in the Box. When compared to other organizations within the Food and Beverages industry, Jack in the Box is ranked #23. Among its major competitors, Jack in the Box is ranked in 7th place for NPS while In-N-Out Burger is 1st, and McDonald's is 2nd. Overall, Jack in the Box has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $2.26B
Brand at a Glance
77%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Jack in the Box Ranking
- #23 in Food and Beverages
- #4 / 4 of its competitors
Jack in the Box NPS
Jack in the Box's Net Promoter Score (NPS) is a -7 with 38% Promoters, 17% Passives, and 45% Detractors. Net Promoter Score tracks whether Jack in the Box's customers would recommend using the product based on a scale of -100 to 100.
Jack in the Box Overall NPS
| 38% | Promoters |
|---|---|
| 17% | Passives |
| 45% | Detractors |
Jack in the Box NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -7 | Dec 2024 | -7 |
Jan 2025 -6 | Jan 2025 | -6 |
Feb 2025 -7 | Feb 2025 | -7 |
Apr 2025 -7 | Apr 2025 | -7 |
May 2025 -7 | May 2025 | -7 |
Jun 2025 -5 | Jun 2025 | -5 |
Jul 2025 -5 | Jul 2025 | -5 |
Aug 2025 -5 | Aug 2025 | -5 |
Oct 2025 -7 | Oct 2025 | -7 |
Nov 2025 -6 | Nov 2025 | -6 |
Dec 2025 -7 | Dec 2025 | -7 |
Jan 2026 -9 | Jan 2026 | -9 |
How Other Brands Compare
Jack in the Box is ranked #4 for NPS among its competitors. In-N-Out Burger and McDonald's come in first and second, with KFC coming in at third. Among those competitors, it is the lowest valued company behind McDonald's.
Jack in the Box |  In-N-Out Burger |  McDonald's |  KFC | |
| Global Ranking | #278 | #15 | #85 | #130 |
| NPS | -7 | 63 | 19 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $2.26B | - | $167.91B | $32.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jack in the Box NPS by Gender
Male customers rated Jack in the Box's NPS 25 points higher than Female customers.
Male
-1
Jack in the Box's NPS was rated -1 by Male customers on Comparably.
43%
Promoters
13%
Passives
44%
Detractors
Female
-26
Jack in the Box's NPS was rated -26 by Female customers on Comparably.
32%
Promoters
10%
Passives
58%
Detractors
Jack in the Box NPS by Ethnicity
Jack in the Box's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -36 | Caucasian | -36 |
Hispanic or Latino 7 | Hispanic or Latino | 7 |
African American/Black -33 | African American/Black | -33 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Native American 34 | Native American | 34 |
Other -46 | Other | -46 |
Jack in the Box NPS by Age
Jack in the Box's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Jack in the Box NPS by Usage
Jack in the Box's NPS was rated the highest by customers who have used Jack in the Box's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years 30 | 2 to 5 Years | 30 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
Over 10 Years -13 | Over 10 Years | -13 |
Jack in the Box NPS vs. Competitors
Compared to its competitors, Jack in the Box's NPS is rated right above Burger King, and is preceded by Freddy's Frozen Custard.
| COMPANY | NPS Score | |
|---|---|---|
| In-N-Out Burger | 63 |
| McDonald's | 19 |
 | A&W Restaurants | 12 |
| KFC | 7 |
 | Luby's | -1 |
 | Freddy's Frozen Custard | -4 |
| Jack in the Box | -7 |
 | Burger King | -13 |
 | Wendy's | -13 |
 | Papa John's International | -21 |
Jack in the Box NPS vs Companies in Food and Beverages
In the Food and Beverages industry, Jack in the Box's NPS is rated right below McDonald's.
| COMPANY | NPS Score | |
|---|---|---|
 | Chick-fil-A | 55 |
 | Red Bull | 42 |
 | The Coca-Cola Company | 39 |
 | Hershey Company | 35 |
 | Starbucks | 30 |
 | Mars | 27 |
 | PepsiCo | 24 |
| McDonald's | 19 |
| Jack in the Box | -7 |
Jack in the Box Customer Reviews
Out of the 18 Jack in the Box customer reviews 10 were positive and 8 were constructive. Jack in the Box customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Jack in the Box Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Jack in the Box users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jack in the Box Customer Loyalty Score by Gender
Female customers rated Jack in the Box's Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Jack in the Box.
Male
74%
Yes
Female
86%
Yes
Jack in the Box Customer Loyalty Score by Ethnicity
Jack in the Box's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jack in the Box.
79
out of 100
Caucasian
76
out of 100
Hispanic or Latino
93
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
70
out of 100
Native American
79
out of 100
Other
Jack in the Box Customer Loyalty Score by Age
Jack in the Box's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jack in the Box.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
26-30 64% | 26-30 | 64% |
31-35 78% | 31-35 | 78% |
36-40 65% | 36-40 | 65% |
41-45 70% | 41-45 | 70% |
46-50 78% | 46-50 | 78% |
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 93% | 66+ | 93% |
Jack in the Box Customer Loyalty Score by Usage
Jack in the Box's Customer Loyalty score was rated the highest by customers who have used Jack in the Box's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jack in the Box Customer Loyalty Score by Industry
Jack in the Box's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Jack in the Box Customer Loyalty vs. Competitors
Compared to its competitors, Jack in the Box's Customer Loyalty score is rated right above Wendy's, and is preceded by Freddy's Frozen Custard.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| In-N-Out Burger | 88% |
| KFC | 80% |
| McDonald's | 79% |
| Freddy's Frozen Custard | 79% |
| Jack in the Box | 77% |
| Wendy's | 76% |
| A&W Restaurants | 74% |
| Burger King | 72% |
| Luby's | 70% |
| Papa John's International | 68% |
Unlock Jack in the Box Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jack in the Box Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Food and Beverages Brands
In the Food and Beverages industry, Jack in the Box's Customer Loyalty score is rated right below Mars.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chick-fil-A | 87% |
| The Coca-Cola Company | 85% |
| PepsiCo | 82% |
| Red Bull | 81% |
| Hershey Company | 81% |
| McDonald's | 79% |
| Starbucks | 78% |
| Mars | 78% |
| Jack in the Box | 77% |
Unlock Jack in the Box Customer Loyalty vs. Companies in Food and Beverages Data
VS
Sign Up for Brand Profile PRO to get the full Jack in the Box Customer Loyalty vs. Companies in Food and Beverages data and gain insights into your customers today.
Jack in the Box Product Quality
3.1/5
Jack in the Box has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Jack in the Box's overall Product Quality score rated by its users and customers.
Jack in the Box Product Information
Jack in the Box’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Jack in the Box's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Jack in the Box the lowest at 2.1.
- Website
- http://jackinthebox.com
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Food and Beverages
Quick Insights into Jack in the Box Product Quality
Jack in the Box's Product Quality score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Jack in the Box's Product Quality.
Ranked Jack in the Box Product Quality the Highest
Ranked Jack in the Box Product Quality the Lowest
Jack in the Box Product Quality Score by Gender
Male customers rated Jack in the Box's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Jack in the Box.
Male
2.9/5
Female
2.8/5
Jack in the Box Product Quality Score by Ethnicity
Jack in the Box's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jack in the Box.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Native American 4.6 | Native American | 4.6 |
Other 2.4 | Other | 2.4 |
Jack in the Box Product Quality Score by Age
Jack in the Box's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jack in the Box.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
31-35 2 | 31-35 | 2 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2.3 | 41-45 | 2.3 |
46-50 4.1 | 46-50 | 4.1 |
51-55 2.3 | 51-55 | 2.3 |
56-60 2 | 56-60 | 2 |
61-65 2 | 61-65 | 2 |
66+ 2.5 | 66+ | 2.5 |
Jack in the Box Product Quality Score by Usage
Jack in the Box's Product Quality score was rated the highest by customers who have used Jack in the Box's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Jack in the Box Product Quality Score by Industry
Jack in the Box's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Jack in the Box Product Quality vs. Competitors
Compared to its competitors, Jack in the Box's Product Quality score is rated right above Burger King, and is preceded by Freddy's Frozen Custard.
| COMPANY | Product Quality Score | |
|---|---|---|
| In-N-Out Burger | 4.5/5 |
| McDonald's | 3.7/5 |
| A&W Restaurants | 3.7/5 |
| KFC | 3.5/5 |
| Freddy's Frozen Custard | 3.2/5 |
| Jack in the Box | 3.1/5 |
| Burger King | 3.1/5 |
| Luby's | 3/5 |
| Wendy's | 3/5 |
| Papa John's International | 2.9/5 |
Unlock Jack in the Box Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jack in the Box Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Food and Beverages Brands
In the Food and Beverages industry, Jack in the Box's Product Quality score is rated right below McDonald's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| The Coca-Cola Company | 4.2/5 |
| Red Bull | 4.2/5 |
| Starbucks | 4.1/5 |
| Hershey Company | 4.1/5 |
| Mars | 4/5 |
| PepsiCo | 4/5 |
| McDonald's | 3.7/5 |
| Jack in the Box | 3.1/5 |
Unlock Jack in the Box Product Quality vs. Companies in Food and Beverages Data
VS
Sign Up for Brand Profile PRO to get the full Jack in the Box Product Quality vs. Companies in Food and Beverages data and gain insights into your customers today.
Jack in the Box Pricing
Jack in the Box ROI & Value For Money
3.1/5
Jack in the Box has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Jack in the Box's overall ROI score rated by its users and customers.
Jack in the Box Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Construction industry think that they had the lowest ROI from Jack in the Box.
Quick Insights into Jack in the Box ROI
Jack in the Box's ROI score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers from the Restaurants industry.
Sign Up to unlock insights into how customers have ranked Jack in the Box's ROI score.
Ranked Jack in the Box ROI the Highest
Ranked Jack in the Box ROI the Lowest
Jack in the Box ROI Score by Gender
Male customers rated Jack in the Box's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Jack in the Box.
Male
3/5
Female
2.8/5
Jack in the Box ROI Score by Ethnicity
Jack in the Box's ROI score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jack in the Box.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Native American 4.5 | Native American | 4.5 |
Other 2.4 | Other | 2.4 |
Jack in the Box ROI Score by Age
Jack in the Box's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jack in the Box.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2.1 | 31-35 | 2.1 |
36-40 2.4 | 36-40 | 2.4 |
41-45 2.6 | 41-45 | 2.6 |
46-50 3.7 | 46-50 | 3.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.4 | 66+ | 2.4 |
Jack in the Box ROI Score by Usage
Jack in the Box's ROI score was rated the highest by customers who have used Jack in the Box's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Jack in the Box ROI Score by Industry
Jack in the Box's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Jack in the Box Pricing vs. Competitors
Compared to its competitors, Jack in the Box's ROI score is rated right above Burger King, and is preceded by Freddy's Frozen Custard.
| COMPANY | Pricing Score | |
|---|---|---|
| In-N-Out Burger | 4.4/5 |
| McDonald's | 3.6/5 |
| A&W Restaurants | 3.4/5 |
| KFC | 3.3/5 |
| Freddy's Frozen Custard | 3.1/5 |
| Jack in the Box | 3.1/5 |
| Burger King | 2.9/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Wendy's | 2.8/5 |
Unlock Jack in the Box ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jack in the Box ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Food and Beverages Brands
In the Food and Beverages industry, Jack in the Box's ROI score is rated right below McDonald's.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| The Coca-Cola Company | 3.9/5 |
| Hershey Company | 3.9/5 |
| Red Bull | 3.8/5 |
| Mars | 3.8/5 |
| PepsiCo | 3.8/5 |
| Starbucks | 3.6/5 |
| McDonald's | 3.6/5 |
| Jack in the Box | 3.1/5 |
Unlock Jack in the Box ROI vs. Companies in Food and Beverages Data
VS
Sign Up for Brand Profile PRO to get the full Jack in the Box ROI vs. Companies in Food and Beverages data and gain insights into your customers today.
Jack in the Box Customer Satisfaction (CSAT)
Jack in the Box Customer Satisfaction (CSAT) Score
55 / 100
Jack in the Box has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
20%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jack in the Box Customer Satisfaction
Jack in the Box's Customer Satisfaction score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Jack in the Box's Customer Satisfaction.
Ranked Jack in the Box Customer Satisfaction the Highest
Ranked Jack in the Box Customer Satisfaction the Lowest
Jack in the Box Customer Satisfaction Score by Gender
Male customers rated Jack in the Box's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jack in the Box.
50 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 5% | |
Very Dissatisfied | 38% |
46 / 100
FemaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 10% | |
Very Dissatisfied | 38% |
Jack in the Box Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jack in the Box's Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jack in the Box.
36 / 100
Very Satisfied
24%
Satisfied
12%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
9%
Very Dissatisfied
44%
CSAT according to Hispanic or Latino
Jack in the Box's Customer Satisfaction (CSAT) score was rated 64% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jack in the Box.
64 / 100
Very Satisfied
40%
Satisfied
24%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
24%
CSAT according to African American/Black
Jack in the Box's Customer Satisfaction (CSAT) score was rated 36% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jack in the Box.
36 / 100
Very Satisfied
9%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
64%
CSAT according to Asian or Pacific Islander
Jack in the Box's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jack in the Box.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Native American
Jack in the Box's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jack in the Box.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Jack in the Box's Customer Satisfaction (CSAT) score was rated 39% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jack in the Box.
39 / 100
Very Satisfied
31%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
38%
Jack in the Box Customer Satisfaction Score by Age
Jack in the Box's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Jack in the Box.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 76% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 27% | |||||||||||||||
| 41-45 | 38% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 14% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 36% |
Jack in the Box Customer Satisfaction Score by Usage
Jack in the Box's Customer Satisfaction score was rated the highest by customers who have used Jack in the Box's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Jack in the Box Customer Satisfaction Score by Industry
Jack in the Box's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Jack in the Box Customer Satisfaction Score by Industry",
"text": "Jack in the Box's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "Jack in the Box's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Accounting",
"groupId": 495,
"score": 46,
"stars": 0,
"csatScore": 46,
"text": "Jack in the Box's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 46
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Jack in the Box's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Jack in the Box's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Jack in the Box's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Jack in the Box's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Jack in the Box's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Jack in the Box's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Restaurants",
"groupId": 558,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Jack in the Box's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Retail",
"groupId": 559,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Jack in the Box's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
}
]
}Jack in the Box Customer Satisfaction vs. Competitors
Compared to its competitors, Jack in the Box's Customer Satisfaction score is rated right above Wendy's, and is preceded by Freddy's Frozen Custard.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| In-N-Out Burger | 87% |
| McDonald's | 72% |
| A&W Restaurants | 69% |
| KFC | 68% |
| Freddy's Frozen Custard | 65% |
| Jack in the Box | 55% |
| Wendy's | 55% |
| Papa John's International | 54% |
| Burger King | 52% |
| Luby's | 45% |
Unlock Jack in the Box Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jack in the Box Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Food and Beverages Brands
In the Food and Beverages industry, Jack in the Box's Customer Satisfaction score is rated right below McDonald's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Coca-Cola Company | 87% |
| Starbucks | 84% |
| Red Bull | 82% |
| Chick-fil-A | 81% |
| Hershey Company | 80% |
| PepsiCo | 79% |
| Mars | 74% |
| McDonald's | 72% |
| Jack in the Box | 55% |
Unlock Jack in the Box Customer Satisfaction vs. Companies in Food and Beverages Data
VS
Sign Up for Brand Profile PRO to get the full Jack in the Box Customer Satisfaction vs. Companies in Food and Beverages data and gain insights into your customers today.
Jack in the Box Customer Service
3.1/5
Jack in the Box has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Jack in the Box's overall Customer Service score rated by its users and customers.
About Jack in the Box's Customer Service
Address
San Diego, CA
Website
http://jackinthebox.com
Quick Insights into Jack in the Box Customer Service
Jack in the Box's Customer Service score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Jack in the Box's Customer Service score.
Ranked Jack in the Box Customer Service the Highest
Ranked Jack in the Box Customer Service the Lowest
Jack in the Box Customer Service Score by Gender
Male customers rated Jack in the Box's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jack in the Box.
Male
2.9/5
Female
2.6/5
Jack in the Box Customer Service Score by Ethnicity
Jack in the Box's Customer Service score was rated the highest by Native American customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jack in the Box.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Native American 4.5 | Native American | 4.5 |
Other 2.4 | Other | 2.4 |
Jack in the Box Customer Service Score by Age
Jack in the Box's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jack in the Box.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.2 | 26-30 | 4.2 |
31-35 1.9 | 31-35 | 1.9 |
36-40 1.8 | 36-40 | 1.8 |
41-45 2.5 | 41-45 | 2.5 |
46-50 3.7 | 46-50 | 3.7 |
51-55 1.8 | 51-55 | 1.8 |
56-60 2 | 56-60 | 2 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.2 | 66+ | 2.2 |
Jack in the Box Customer Service Score by Usage
Jack in the Box's Customer Service score was rated the highest by customers who have used Jack in the Box's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Jack in the Box Customer Service Score by Industry
Jack in the Box's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Jack in the Box Customer Service vs. Competitors
Compared to its competitors, Jack in the Box's Customer Service score is rated right above Luby's, and is preceded by Freddy's Frozen Custard.
| COMPANY | Customer Service Score | |
|---|---|---|
| In-N-Out Burger | 4.5/5 |
| McDonald's | 3.6/5 |
| A&W Restaurants | 3.6/5 |
| KFC | 3.4/5 |
| Freddy's Frozen Custard | 3.1/5 |
| Jack in the Box | 3.1/5 |
| Luby's | 2.9/5 |
| Wendy's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Burger King | 2.9/5 |
Unlock Jack in the Box Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jack in the Box Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Food and Beverages Brands
In the Food and Beverages industry, Jack in the Box's Customer Service score is rated right below McDonald's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Starbucks | 4.1/5 |
| The Coca-Cola Company | 4/5 |
| Red Bull | 4/5 |
| Hershey Company | 3.9/5 |
| Mars | 3.9/5 |
| PepsiCo | 3.8/5 |
| McDonald's | 3.6/5 |
| Jack in the Box | 3.1/5 |
Unlock Jack in the Box Customer Service vs. Companies in Food and Beverages Data
VS
Sign Up for Brand Profile PRO to get the full Jack in the Box Customer Service vs. Companies in Food and Beverages data and gain insights into your customers today.
Jack in the Box as an Employer
2.4/5
Jack in the Box has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Jack in the Box scored a -7 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Jack in the Box would recommend the brand to a friend. ENPS measures how likely Jack in the Box employees would recommend working at Jack in the Box to a friend.
Net Promoter Score
-7
NPS Score
| 38% | Promoters |
|---|---|
| 17% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
Global Ranking Snapshot
Jack in the Box is ranked #278 in the Global Top 100 Brands. It ranks just behind Hot Topic and just ahead of Sotheby's.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
276 |  | Sprout Social |  | Justyn Howard | Tech |
277 |  | Hot Topic |  | Steve Vranes | Retail |
278 | | Jack in the Box | | Leonard Comma | Food and Beverages |
279 |  | Sotheby's |  | Charles F. Stewart | Ecommerce and Marketplaces |
280 |  | Yelp |  | Jeremy Stoppelman | Tech |
281 |  | DSW |  | Roger Rawlins | Retail |
282 |  | ADM |  | Juan Luciano | Food and Beverages |
Food and Beverages Ranking Snapshot
Jack in the Box is ranked #23 in the Food and Beverages Industry. It ranks just behind MillerCoors and just ahead of ADM.
| RANK | COMPANY | Location | |
|---|---|---|---|
21 |  | Dennys | Spartanburg, SC |
22 |  | MillerCoors | |
23 | | Jack in the Box | San Diego, CA |
24 | | ADM | Chicago, IL |
25 |  | Jamba Juice | Frisco, TX |
26 |  | Cargill | Wayzata, MN |
27 |  | California Pizza Kitchen | Los Angeles, CA |
