-4
NPS
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Freddy's Frozen Custard
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About Freddy's Frozen Custard's Brand
Among its major competitors, Freddy's Frozen Custard is ranked in 2nd place for NPS while BurgerFi is 1st, and Jack in the Box is 3rd.
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Freddy's Frozen Custard Ranking
- #1 / 4 of its competitors
Freddy's Frozen Custard NPS
Freddy's Frozen Custard's Net Promoter Score (NPS) is a -4 with 41% Promoters, 14% Passives, and 45% Detractors. Net Promoter Score tracks whether Freddy's Frozen Custard's customers would recommend using the product based on a scale of -100 to 100.
Freddy's Frozen Custard Overall NPS
| 41% | Promoters |
|---|---|
| 14% | Passives |
| 45% | Detractors |
Freddy's Frozen Custard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -5 | Mar 2024 | -5 |
Apr 2024 -1 | Apr 2024 | -1 |
May 2024 0 | May 2024 | 0 |
Aug 2024 2 | Aug 2024 | 2 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 2 | Oct 2024 | 2 |
Jan 2025 1 | Jan 2025 | 1 |
Feb 2025 -2 | Feb 2025 | -2 |
May 2025 -2 | May 2025 | -2 |
Jun 2025 -3 | Jun 2025 | -3 |
Oct 2025 -3 | Oct 2025 | -3 |
Nov 2025 -5 | Nov 2025 | -5 |
How Other Brands Compare
Freddy's Frozen Custard is ranked first for NPS among its competitors. Jack in the Box and Burger King come in second and third, with Smashburger coming in at #4.
Freddy's Frozen Custard |  Jack in the Box |  Burger King |  Smashburger | |
| Global Ranking | #- | #278 | #- | #- |
| NPS | -4 | -7 | -13 | -44 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $2.26B | $23.87B | $4.06B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freddy's Frozen Custard NPS by Gender
Male customers rated Freddy's Frozen Custard's NPS 36 points higher than Female customers.
Male
0
Freddy's Frozen Custard's NPS was rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Female
-36
Freddy's Frozen Custard's NPS was rated -36 by Female customers on Comparably.
29%
Promoters
6%
Passives
65%
Detractors
Freddy's Frozen Custard NPS by Ethnicity
Freddy's Frozen Custard's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
African American/Black -67 | African American/Black | -67 |
Other 100 | Other | 100 |
Freddy's Frozen Custard NPS by Age
Freddy's Frozen Custard's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Freddy's Frozen Custard NPS by Usage
Freddy's Frozen Custard's NPS was rated the highest by customers who have used Freddy's Frozen Custard's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -19 | Less than 1 Year | -19 |
1 to 2 Years -28 | 1 to 2 Years | -28 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -100 | Over 10 Years | -100 |
Freddy's Frozen Custard NPS vs. Competitors
Compared to its competitors, Freddy's Frozen Custard's NPS is rated right above Jack in the Box, and is preceded by BurgerFi.
| COMPANY | NPS Score | |
|---|---|---|
 | BurgerFi | 6 |
| Freddy's Frozen Custard | -4 |
| Jack in the Box | -7 |
| Burger King | -13 |
| Smashburger | -44 |
Freddy's Frozen Custard Customer Reviews
Out of the 5 Freddy's Frozen Custard customer reviews 4 were positive and 1 was constructive. Freddy's Frozen Custard customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Freddy's Frozen Custard Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Freddy's Frozen Custard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Freddy's Frozen Custard Customer Loyalty Score by Gender
Male customers rated Freddy's Frozen Custard's Customer Loyalty score 11% higher than Female customers.
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Male
85%
Yes
Female
74%
Yes
Freddy's Frozen Custard Customer Loyalty Score by Ethnicity
Freddy's Frozen Custard's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Freddy's Frozen Custard.
78
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Other
Freddy's Frozen Custard Customer Loyalty Score by Age
Freddy's Frozen Custard's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 100% | 26-30 | 100% |
36-40 87% | 36-40 | 87% |
41-45 70% | 41-45 | 70% |
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
Freddy's Frozen Custard Customer Loyalty Score by Usage
Freddy's Frozen Custard's Customer Loyalty score was rated the highest by customers who have used Freddy's Frozen Custard's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Freddy's Frozen Custard Customer Loyalty Score by Industry
Freddy's Frozen Custard's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
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Freddy's Frozen Custard Customer Loyalty vs. Competitors
Compared to its competitors, Freddy's Frozen Custard's Customer Loyalty score is rated right above Jack in the Box.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Freddy's Frozen Custard | 79% |
| Jack in the Box | 77% |
| Burger King | 72% |
| BurgerFi | 69% |
| Smashburger | 67% |
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Freddy's Frozen Custard Product Quality
3.2/5
Freddy's Frozen Custard has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Freddy's Frozen Custard Product Information
Freddy's Frozen Custard’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Freddy's Frozen Custard's product the highest. Reviewers from the Restaurants industry rated Freddy's Frozen Custard the lowest at 2.6.
- Website
- https://freddysusa.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Freddy's Frozen Custard Product Quality
Freddy's Frozen Custard's Product Quality score was rated highest by Other customers, and rated lowest by customers ages 41-45.
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Ranked Freddy's Frozen Custard Product Quality the Highest
Ranked Freddy's Frozen Custard Product Quality the Lowest
Freddy's Frozen Custard Product Quality Score by Gender
Male customers rated Freddy's Frozen Custard's Product Quality score 0.6 stars higher than Female customers.
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Male
3.3/5
Female
2.7/5
Freddy's Frozen Custard Product Quality Score by Ethnicity
Freddy's Frozen Custard's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 5 | Other | 5 |
Freddy's Frozen Custard Product Quality Score by Age
Freddy's Frozen Custard's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
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4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.6 | 26-30 | 4.6 |
36-40 3.5 | 36-40 | 3.5 |
41-45 1.5 | 41-45 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
66+ 3.9 | 66+ | 3.9 |
Freddy's Frozen Custard Product Quality Score by Usage
Freddy's Frozen Custard's Product Quality score was rated the highest by customers who have used Freddy's Frozen Custard's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Freddy's Frozen Custard Product Quality Score by Industry
Freddy's Frozen Custard's Product Quality score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Freddy's Frozen Custard Product Quality vs. Competitors
Compared to its competitors, Freddy's Frozen Custard's Product Quality score is rated right above Jack in the Box, and is preceded by BurgerFi.
| COMPANY | Product Quality Score | |
|---|---|---|
| BurgerFi | 3.4/5 |
| Freddy's Frozen Custard | 3.2/5 |
| Jack in the Box | 3.1/5 |
| Burger King | 3.1/5 |
| Smashburger | 2.7/5 |
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Freddy's Frozen Custard Pricing
Freddy's Frozen Custard ROI & Value For Money
3.1/5
Freddy's Frozen Custard has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Freddy's Frozen Custard Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Hospitality industry think that they had the lowest ROI from Freddy's Frozen Custard.
Quick Insights into Freddy's Frozen Custard ROI
Freddy's Frozen Custard's ROI score was rated highest by Other customers, and rated lowest by customers ages 41-45.
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Ranked Freddy's Frozen Custard ROI the Highest
Ranked Freddy's Frozen Custard ROI the Lowest
Freddy's Frozen Custard ROI Score by Gender
Male customers rated Freddy's Frozen Custard's ROI score 0.5 stars higher than Female customers.
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Male
3.2/5
Female
2.7/5
Freddy's Frozen Custard ROI Score by Ethnicity
Freddy's Frozen Custard's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 4.5 | Other | 4.5 |
Freddy's Frozen Custard ROI Score by Age
Freddy's Frozen Custard's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 4.1 | 26-30 | 4.1 |
36-40 2.9 | 36-40 | 2.9 |
41-45 1.5 | 41-45 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
66+ 3.5 | 66+ | 3.5 |
Freddy's Frozen Custard ROI Score by Usage
Freddy's Frozen Custard's ROI score was rated the highest by customers who have used Freddy's Frozen Custard's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Freddy's Frozen Custard ROI Score by Industry
Freddy's Frozen Custard's ROI score was rated the highest by Tech industry customers, and the lowest by Hospitality industry customers.
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Freddy's Frozen Custard Pricing vs. Competitors
Compared to its competitors, Freddy's Frozen Custard's ROI score is rated right above Jack in the Box, and is preceded by BurgerFi.
| COMPANY | Pricing Score | |
|---|---|---|
| BurgerFi | 3.2/5 |
| Freddy's Frozen Custard | 3.1/5 |
| Jack in the Box | 3.1/5 |
| Burger King | 2.9/5 |
| Smashburger | 2.4/5 |
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Freddy's Frozen Custard Customer Satisfaction (CSAT)
Freddy's Frozen Custard Customer Satisfaction (CSAT) Score
65 / 100
Freddy's Frozen Custard has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Very Satisfied
41%
Satisfied
24%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
7%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Freddy's Frozen Custard Customer Satisfaction
Freddy's Frozen Custard's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers who have used Freddy's Frozen Custard's products/services for Over 10 Years.
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Ranked Freddy's Frozen Custard Customer Satisfaction the Highest
Ranked Freddy's Frozen Custard Customer Satisfaction the Lowest
Freddy's Frozen Custard Customer Satisfaction Score by Gender
Male customers rated Freddy's Frozen Custard's Customer Satisfaction score 16 points higher than Female customers.
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61 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 33% |
45 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 37% |
Freddy's Frozen Custard Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Freddy's Frozen Custard's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
32%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
45%
CSAT according to African American/Black
Freddy's Frozen Custard's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Freddy's Frozen Custard's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Freddy's Frozen Custard Customer Satisfaction Score by Age
Freddy's Frozen Custard's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 36-40 | 57% | |||||||||||||||
| 66+ | 75% |
Freddy's Frozen Custard Customer Satisfaction Score by Usage
Freddy's Frozen Custard's Customer Satisfaction score was rated the highest by customers who have used Freddy's Frozen Custard's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Freddy's Frozen Custard Customer Satisfaction Score by Industry
Freddy's Frozen Custard's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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"title": "Freddy's Frozen Custard Customer Satisfaction Score by Industry",
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"scoreClassName": "max",
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}Freddy's Frozen Custard Customer Satisfaction vs. Competitors
Compared to its competitors, Freddy's Frozen Custard's Customer Satisfaction score is rated right above BurgerFi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Freddy's Frozen Custard | 65% |
| BurgerFi | 62% |
| Jack in the Box | 55% |
| Burger King | 52% |
| Smashburger | 38% |
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Freddy's Frozen Custard Customer Service
3.1/5
Freddy's Frozen Custard has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Freddy's Frozen Custard's Customer Service
Website
https://freddysusa.com
Quick Insights into Freddy's Frozen Custard Customer Service
Freddy's Frozen Custard's Customer Service score was rated highest by Other customers, and rated lowest by customers ages 41-45.
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Ranked Freddy's Frozen Custard Customer Service the Highest
Ranked Freddy's Frozen Custard Customer Service the Lowest
Freddy's Frozen Custard Customer Service Score by Gender
Male customers rated Freddy's Frozen Custard's Customer Service score 0.4 stars higher than Female customers.
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Male
3.1/5
Female
2.7/5
Freddy's Frozen Custard Customer Service Score by Ethnicity
Freddy's Frozen Custard's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Other 5 | Other | 5 |
Freddy's Frozen Custard Customer Service Score by Age
Freddy's Frozen Custard's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 4.5 | 26-30 | 4.5 |
36-40 3.5 | 36-40 | 3.5 |
41-45 1.5 | 41-45 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
66+ 3.7 | 66+ | 3.7 |
Freddy's Frozen Custard Customer Service Score by Usage
Freddy's Frozen Custard's Customer Service score was rated the highest by customers who have used Freddy's Frozen Custard's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Freddy's Frozen Custard Customer Service Score by Industry
Freddy's Frozen Custard's Customer Service score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Freddy's Frozen Custard Customer Service vs. Competitors
Compared to its competitors, Freddy's Frozen Custard's Customer Service score is rated right above Jack in the Box, and is preceded by BurgerFi.
| COMPANY | Customer Service Score | |
|---|---|---|
| BurgerFi | 3.5/5 |
| Freddy's Frozen Custard | 3.1/5 |
| Jack in the Box | 3.1/5 |
| Burger King | 2.9/5 |
| Smashburger | 2.4/5 |
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Freddy's Frozen Custard as an Employer
2.6/5
Freddy's Frozen Custard has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Freddy's Frozen Custard scored a -4 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Freddy's Frozen Custard would recommend the brand to a friend. ENPS measures how likely Freddy's Frozen Custard employees would recommend working at Freddy's Frozen Custard to a friend.
Net Promoter Score
-4
NPS Score
| 41% | Promoters |
|---|---|
| 14% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 22% | Promoters |
|---|---|
| 13% | Passive |
| 65% | Detractors |
