-44
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Smashburger
Marketing or Exec? Claim Your Free Account
About Smashburger's Brand
Smashburger is an American chain of fast casual restaurants selling burgers. Among its major competitors, Smashburger is ranked in 4th place for NPS while In-N-Out Burger is 1st, and Freddy's Frozen Custard is 2nd.Their current valuation is $4.06B
Brand at a Glance
67%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Smashburger Ranking
- #3 / 4 of its competitors
Smashburger NPS
Smashburger's Net Promoter Score (NPS) is a -44 with 25% Promoters, 6% Passives, and 69% Detractors. Net Promoter Score tracks whether Smashburger's customers would recommend using the product based on a scale of -100 to 100.
Smashburger Overall NPS
| 25% | Promoters |
|---|---|
| 6% | Passives |
| 69% | Detractors |
Smashburger NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -51 | Oct 2023 | -51 |
Dec 2023 -49 | Dec 2023 | -49 |
Feb 2024 -51 | Feb 2024 | -51 |
Mar 2024 -48 | Mar 2024 | -48 |
Apr 2024 -48 | Apr 2024 | -48 |
May 2024 -49 | May 2024 | -49 |
Jul 2024 -47 | Jul 2024 | -47 |
Aug 2024 -45 | Aug 2024 | -45 |
Feb 2025 -43 | Feb 2025 | -43 |
Sep 2025 -43 | Sep 2025 | -43 |
Oct 2025 -43 | Oct 2025 | -43 |
Dec 2025 -45 | Dec 2025 | -45 |
How Other Brands Compare
Smashburger is ranked third for NPS among its competitors. In-N-Out Burger and Steak n Shake come in first and second, with Good Times Restaurants coming in at #4. Among those competitors, it is the second most valued company.
Smashburger |  In-N-Out Burger |  Steak n Shake |  Good Times Restaurants | |
| Global Ranking | #- | #15 | #- | #- |
| NPS | -44 | 63 | -37 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $4.06B | - | $614.97M | $46.34M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smashburger NPS by Gender
Male customers rated Smashburger's NPS 30 points higher than Female customers.
Male
-42
Smashburger's NPS was rated -42 by Male customers on Comparably.
21%
Promoters
16%
Passives
63%
Detractors
Female
-72
Smashburger's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Smashburger NPS by Ethnicity
Smashburger's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other 0 | Other | 0 |
Smashburger NPS by Age
Smashburger's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Smashburger NPS by Usage
Smashburger's NPS was rated the highest by customers who have used Smashburger's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -37 | Less than 1 Year | -37 |
1 to 2 Years -86 | 1 to 2 Years | -86 |
2 to 5 Years -58 | 2 to 5 Years | -58 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Smashburger NPS vs. Competitors
Compared to its competitors, Smashburger's NPS is rated right above Good Times Restaurants, and is preceded by Steak n Shake.
| COMPANY | NPS Score | |
|---|---|---|
| In-N-Out Burger | 63 |
 | Umami | N/A |
 | Freddy's Frozen Custard | -4 |
| Steak n Shake | -37 |
| Smashburger | -44 |
| Good Times Restaurants | -100 |
Smashburger Customer Reviews
Out of the 2 Smashburger customer reviews 0 were positive and 2 were constructive. Smashburger customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Smashburger Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Smashburger users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Smashburger Customer Loyalty Score by Gender
Male customers rated Smashburger's Customer Loyalty score 7% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Smashburger.
Male
81%
Yes
Female
74%
Yes
Smashburger Customer Loyalty Score by Ethnicity
Smashburger's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Smashburger.
82
out of 100
Caucasian
78
out of 100
Hispanic or Latino
78
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
55
out of 100
Other
Smashburger Customer Loyalty Score by Age
Smashburger's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Smashburger.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
26-30 100% | 26-30 | 100% |
31-35 55% | 31-35 | 55% |
36-40 85% | 36-40 | 85% |
51-55 70% | 51-55 | 70% |
61-65 55% | 61-65 | 55% |
Smashburger Customer Loyalty Score by Usage
Smashburger's Customer Loyalty score was rated the highest by customers who have used Smashburger's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Smashburger Customer Loyalty Score by Industry
Smashburger's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Smashburger Customer Loyalty vs. Competitors
Compared to its competitors, Smashburger's Customer Loyalty score is rated right above Umami, and is preceded by Steak n Shake.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Good Times Restaurants | 100% |
| In-N-Out Burger | 88% |
| Freddy's Frozen Custard | 79% |
| Steak n Shake | 69% |
| Smashburger | 67% |
| Umami | N/A |
Unlock Smashburger Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Smashburger Customer Loyalty vs. Competitors data and gain insights into your customers today.
Smashburger Product Quality
2.7/5
Smashburger has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Smashburger's overall Product Quality score rated by its users and customers.
Smashburger Product Information
Smashburger’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Smashburger's product the highest. Reviewers from the Tech industry rated Smashburger the lowest at 1.5.
- Website
- http://smashburger.com
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Food and Beverages
Quick Insights into Smashburger Product Quality
Smashburger's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Smashburger's Product Quality.
Ranked Smashburger Product Quality the Highest
Ranked Smashburger Product Quality the Lowest
Smashburger Product Quality Score by Gender
Male customers rated Smashburger's Product Quality score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Smashburger.
Male
3/5
Female
2.1/5
Smashburger Product Quality Score by Ethnicity
Smashburger's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Smashburger.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 3.4 | Other | 3.4 |
Smashburger Product Quality Score by Age
Smashburger's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Smashburger.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.9 | 18-25 | 1.9 |
26-30 2.5 | 26-30 | 2.5 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2.3 | 36-40 | 2.3 |
51-55 3.5 | 51-55 | 3.5 |
61-65 2.5 | 61-65 | 2.5 |
Smashburger Product Quality Score by Usage
Smashburger's Product Quality score was rated the highest by customers who have used Smashburger's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Smashburger Product Quality Score by Industry
Smashburger's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Smashburger Product Quality vs. Competitors
Compared to its competitors, Smashburger's Product Quality score is rated right above Steak n Shake, and is preceded by Freddy's Frozen Custard.
| COMPANY | Product Quality Score | |
|---|---|---|
| In-N-Out Burger | 4.5/5 |
| Freddy's Frozen Custard | 3.2/5 |
| Smashburger | 2.7/5 |
| Steak n Shake | 2.4/5 |
| Good Times Restaurants | 1.5/5 |
| Umami | N/A |
Unlock Smashburger Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Smashburger Product Quality vs. Competitors data and gain insights into your customers today.
Smashburger Pricing
Smashburger ROI & Value For Money
2.4/5
Smashburger has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Smashburger's overall ROI score rated by its users and customers.
Smashburger Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Smashburger.
Quick Insights into Smashburger ROI
Smashburger's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Smashburger's ROI score.
Ranked Smashburger ROI the Highest
Ranked Smashburger ROI the Lowest
Smashburger ROI Score by Gender
Male customers rated Smashburger's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Smashburger.
Male
2.7/5
Female
1.7/5
Smashburger ROI Score by Ethnicity
Smashburger's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Smashburger.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 3.1 | Other | 3.1 |
Smashburger ROI Score by Age
Smashburger's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Smashburger.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 2.1 | 26-30 | 2.1 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2.4 | 36-40 | 2.4 |
51-55 3.5 | 51-55 | 3.5 |
61-65 2 | 61-65 | 2 |
Smashburger ROI Score by Usage
Smashburger's ROI score was rated the highest by customers who have used Smashburger's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Smashburger ROI Score by Industry
Smashburger's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Smashburger Pricing vs. Competitors
Compared to its competitors, Smashburger's ROI score is rated right above Good Times Restaurants, and is preceded by Steak n Shake.
| COMPANY | Pricing Score | |
|---|---|---|
| In-N-Out Burger | 4.4/5 |
| Freddy's Frozen Custard | 3.1/5 |
| Steak n Shake | 2.4/5 |
| Smashburger | 2.4/5 |
| Good Times Restaurants | 1.5/5 |
| Umami | N/A |
Unlock Smashburger ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Smashburger ROI vs. Competitors data and gain insights into your customers today.
Smashburger Customer Satisfaction (CSAT)
Smashburger Customer Satisfaction (CSAT) Score
38 / 100
Smashburger has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
15%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
13%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Smashburger Customer Satisfaction
Smashburger's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Smashburger's Customer Satisfaction.
Ranked Smashburger Customer Satisfaction the Highest
Ranked Smashburger Customer Satisfaction the Lowest
Smashburger Customer Satisfaction Score by Gender
Male customers rated Smashburger's Customer Satisfaction score 24 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Smashburger.
47 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 41% |
23 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 23% | |
Very Dissatisfied | 54% |
Smashburger Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Smashburger's Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Smashburger.
46 / 100
Very Satisfied
13%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
40%
CSAT according to Hispanic or Latino
Smashburger's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Smashburger.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
CSAT according to African American/Black
Smashburger's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Smashburger.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Asian or Pacific Islander
Smashburger's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Smashburger.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Smashburger's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Smashburger.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Smashburger Customer Satisfaction Score by Age
Smashburger's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Smashburger.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 28% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 17% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 61-65 | 25% |
Smashburger Customer Satisfaction Score by Usage
Smashburger's Customer Satisfaction score was rated the highest by customers who have used Smashburger's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Smashburger Customer Satisfaction Score by Industry
Smashburger's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Smashburger Customer Satisfaction Score by Industry",
"text": "Smashburger's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Smashburger's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Smashburger's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Smashburger's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Smashburger Customer Satisfaction vs. Competitors
Compared to its competitors, Smashburger's Customer Satisfaction score is rated right above Good Times Restaurants, and is preceded by Steak n Shake.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| In-N-Out Burger | 87% |
| Freddy's Frozen Custard | 65% |
| Steak n Shake | 39% |
| Smashburger | 38% |
| Good Times Restaurants | 0% |
| Umami | 0% |
Unlock Smashburger Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Smashburger Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Smashburger Customer Service
2.4/5
Smashburger has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Smashburger's overall Customer Service score rated by its users and customers.
About Smashburger's Customer Service
Address
1618 Pleasonton Road, Suite K-123, El Paso, TX
Website
http://smashburger.com
Phone Number
915-565-9464
Quick Insights into Smashburger Customer Service
Smashburger's Customer Service score was rated highest by Other customers, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Smashburger's Customer Service score.
Ranked Smashburger Customer Service the Highest
Ranked Smashburger Customer Service the Lowest
Smashburger Customer Service Score by Gender
Male customers rated Smashburger's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Smashburger.
Male
2.5/5
Female
1.8/5
Smashburger Customer Service Score by Ethnicity
Smashburger's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Smashburger.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 3.2 | Other | 3.2 |
Smashburger Customer Service Score by Age
Smashburger's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Smashburger.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 3 | 26-30 | 3 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.1 | 36-40 | 2.1 |
51-55 3 | 51-55 | 3 |
61-65 1.5 | 61-65 | 1.5 |
Smashburger Customer Service Score by Usage
Smashburger's Customer Service score was rated the highest by customers who have used Smashburger's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Smashburger Customer Service Score by Industry
Smashburger's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Smashburger Customer Service vs. Competitors
Compared to its competitors, Smashburger's Customer Service score is rated right above Steak n Shake, and is preceded by Freddy's Frozen Custard.
| COMPANY | Customer Service Score | |
|---|---|---|
| In-N-Out Burger | 4.5/5 |
| Freddy's Frozen Custard | 3.1/5 |
| Smashburger | 2.4/5 |
| Steak n Shake | 2.1/5 |
| Good Times Restaurants | 1.5/5 |
| Umami | N/A |
Unlock Smashburger Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Smashburger Customer Service vs. Competitors data and gain insights into your customers today.
Smashburger as an Employer
2.4/5
Smashburger has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Smashburger scored a -44 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Smashburger would recommend the brand to a friend. ENPS measures how likely Smashburger employees would recommend working at Smashburger to a friend.
Net Promoter Score
-44
NPS Score
| 25% | Promoters |
|---|---|
| 6% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 19% | Promoters |
|---|---|
| 12% | Passive |
| 69% | Detractors |
