-37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Steak n Shake
Marketing or Exec? Claim Your Free Account
About Steak n Shake's Brand
Steak n Shake owns and operates restaurants. Among its major competitors, Steak n Shake is ranked in 4th place for NPS while Shake Shack is 1st, and McDonald's is 2nd. Overall, Steak n Shake has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $614.97M
Brand at a Glance
69%
Customer Loyalty
2.4/5
Product Quality
2.4/5
Pricing
2.1/5
Customer Service
Steak n Shake Ranking
- #4 / 4 of its competitors
Steak n Shake NPS
Steak n Shake's Net Promoter Score (NPS) is a -37 with 28% Promoters, 7% Passives, and 65% Detractors. Net Promoter Score tracks whether Steak n Shake's customers would recommend using the product based on a scale of -100 to 100.
Steak n Shake Overall NPS
| 28% | Promoters |
|---|---|
| 7% | Passives |
| 65% | Detractors |
Steak n Shake NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -33 | Jan 2025 | -33 |
Feb 2025 -33 | Feb 2025 | -33 |
Mar 2025 -35 | Mar 2025 | -35 |
Apr 2025 -35 | Apr 2025 | -35 |
May 2025 -35 | May 2025 | -35 |
Jun 2025 -35 | Jun 2025 | -35 |
Jul 2025 -35 | Jul 2025 | -35 |
Aug 2025 -35 | Aug 2025 | -35 |
Sep 2025 -36 | Sep 2025 | -36 |
Oct 2025 -36 | Oct 2025 | -36 |
Nov 2025 -36 | Nov 2025 | -36 |
Dec 2025 -36 | Dec 2025 | -36 |
How Other Brands Compare
Steak n Shake is ranked #4 for NPS among its competitors. Shake Shack and McDonald's come in first and second, with Wendy's coming in at third. Among those competitors, it is the lowest valued company behind McDonald's.
Steak n Shake |  McDonald's |  Shake Shack |  Wendy's | |
| Global Ranking | #- | #85 | #285 | #- |
| NPS | -37 | 19 | 32 | -13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $614.97M | $167.91B | $4.43B | $4.63B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Steak n Shake NPS by Gender
Male customers rated Steak n Shake's NPS 22 points higher than Female customers.
Male
-42
Steak n Shake's NPS was rated -42 by Male customers on Comparably.
27%
Promoters
4%
Passives
69%
Detractors
Female
-64
Steak n Shake's NPS was rated -64 by Female customers on Comparably.
14%
Promoters
8%
Passives
78%
Detractors
Steak n Shake NPS by Ethnicity
Steak n Shake's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -62 | Caucasian | -62 |
African American/Black -12 | African American/Black | -12 |
Native American -50 | Native American | -50 |
Other -60 | Other | -60 |
Steak n Shake NPS by Age
Steak n Shake's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Steak n Shake NPS by Usage
Steak n Shake's NPS was rated the highest by customers who have used Steak n Shake's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -63 | Less than 1 Year | -63 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -24 | 2 to 5 Years | -24 |
5 to 10 Years -61 | 5 to 10 Years | -61 |
Over 10 Years -59 | Over 10 Years | -59 |
Steak n Shake NPS vs. Competitors
Compared to its competitors, Steak n Shake's NPS is rated right above Smashburger, and is preceded by Wendy's.
| COMPANY | NPS Score | |
|---|---|---|
| Shake Shack | 32 |
| McDonald's | 19 |
 | Umami | N/A |
| Wendy's | -13 |
| Steak n Shake | -37 |
 | Smashburger | -44 |
Steak n Shake Customer Reviews
Out of the 33 Steak n Shake customer reviews 13 were positive and 20 were constructive. Steak n Shake customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Steak n Shake Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Steak n Shake users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Steak n Shake Customer Loyalty Score by Gender
Male customers rated Steak n Shake's Customer Loyalty score 10% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Steak n Shake.
Male
80%
Yes
Female
70%
Yes
Steak n Shake Customer Loyalty Score by Ethnicity
Steak n Shake's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Steak n Shake.
69
out of 100
Caucasian
80
out of 100
African American/Black
78
out of 100
Native American
88
out of 100
Other
Steak n Shake Customer Loyalty Score by Age
Steak n Shake's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Steak n Shake.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 92% | 18-25 | 92% |
26-30 74% | 26-30 | 74% |
31-35 78% | 31-35 | 78% |
36-40 55% | 36-40 | 55% |
41-45 66% | 41-45 | 66% |
46-50 63% | 46-50 | 63% |
51-55 75% | 51-55 | 75% |
56-60 70% | 56-60 | 70% |
61-65 85% | 61-65 | 85% |
66+ 70% | 66+ | 70% |
Steak n Shake Customer Loyalty Score by Usage
Steak n Shake's Customer Loyalty score was rated the highest by customers who have used Steak n Shake's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Steak n Shake Customer Loyalty Score by Industry
Steak n Shake's Customer Loyalty score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Energy and Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Steak n Shake Customer Loyalty vs. Competitors
Compared to its competitors, Steak n Shake's Customer Loyalty score is rated right above Smashburger, and is preceded by Shake Shack.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| McDonald's | 79% |
| Wendy's | 76% |
| Shake Shack | 73% |
| Steak n Shake | 69% |
| Smashburger | 67% |
| Umami | N/A |
Unlock Steak n Shake Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Steak n Shake Customer Loyalty vs. Competitors data and gain insights into your customers today.
Steak n Shake Product Quality
2.4/5
Steak n Shake has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Steak n Shake's overall Product Quality score rated by its users and customers.
Steak n Shake Product Information
Steak n Shake’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Restaurants industry rated Steak n Shake's product the highest. Reviewers from the Construction industry rated Steak n Shake the lowest at 1.6.
- Website
- http://www.steaknshake.com
- Company Size
- 10,000+ Employees
Industry
Food and Beverages
Quick Insights into Steak n Shake Product Quality
Steak n Shake's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Steak n Shake's Product Quality.
Ranked Steak n Shake Product Quality the Highest
Ranked Steak n Shake Product Quality the Lowest
Steak n Shake Product Quality Score by Gender
Male customers rated Steak n Shake's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Steak n Shake.
Male
2.1/5
Female
1.7/5
Steak n Shake Product Quality Score by Ethnicity
Steak n Shake's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Steak n Shake.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2.4 | African American/Black | 2.4 |
Native American 2.1 | Native American | 2.1 |
Other 1.7 | Other | 1.7 |
Steak n Shake Product Quality Score by Age
Steak n Shake's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Steak n Shake.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.5 | 26-30 | 3.5 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Steak n Shake Product Quality Score by Usage
Steak n Shake's Product Quality score was rated the highest by customers who have used Steak n Shake's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Steak n Shake Product Quality Score by Industry
Steak n Shake's Product Quality score was rated the highest by Restaurants industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Steak n Shake Product Quality vs. Competitors
Compared to its competitors, Steak n Shake's Product Quality score is rated right above Umami, and is preceded by Smashburger.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shake Shack | 4/5 |
| McDonald's | 3.7/5 |
| Wendy's | 3/5 |
| Smashburger | 2.7/5 |
| Steak n Shake | 2.4/5 |
| Umami | N/A |
Unlock Steak n Shake Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Steak n Shake Product Quality vs. Competitors data and gain insights into your customers today.
Steak n Shake Pricing
Steak n Shake ROI & Value For Money
2.4/5
Steak n Shake has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Steak n Shake's overall ROI score rated by its users and customers.
Steak n Shake Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Accounting industry think that they had the lowest ROI from Steak n Shake.
Quick Insights into Steak n Shake ROI
Steak n Shake's ROI score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Steak n Shake's ROI score.
Ranked Steak n Shake ROI the Highest
Ranked Steak n Shake ROI the Lowest
Steak n Shake ROI Score by Gender
Male customers rated Steak n Shake's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Steak n Shake.
Male
2.3/5
Female
2/5
Steak n Shake ROI Score by Ethnicity
Steak n Shake's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Steak n Shake.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.9 | African American/Black | 2.9 |
Native American 2 | Native American | 2 |
Other 1.9 | Other | 1.9 |
Steak n Shake ROI Score by Age
Steak n Shake's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Steak n Shake.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.3 | 26-30 | 3.3 |
31-35 2.9 | 31-35 | 2.9 |
36-40 1.6 | 36-40 | 1.6 |
41-45 2.2 | 41-45 | 2.2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 2.4 | 66+ | 2.4 |
Steak n Shake ROI Score by Usage
Steak n Shake's ROI score was rated the highest by customers who have used Steak n Shake's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Steak n Shake ROI Score by Industry
Steak n Shake's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Steak n Shake Pricing vs. Competitors
Compared to its competitors, Steak n Shake's ROI score is rated right above Smashburger, and is preceded by Wendy's.
| COMPANY | Pricing Score | |
|---|---|---|
| Shake Shack | 3.8/5 |
| McDonald's | 3.6/5 |
| Wendy's | 2.8/5 |
| Steak n Shake | 2.4/5 |
| Smashburger | 2.4/5 |
| Umami | N/A |
Unlock Steak n Shake ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Steak n Shake ROI vs. Competitors data and gain insights into your customers today.
Steak n Shake Customer Satisfaction (CSAT)
Steak n Shake Customer Satisfaction (CSAT) Score
39 / 100
Steak n Shake has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
15%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
9%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Steak n Shake Customer Satisfaction
Steak n Shake's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Hospitality industry.
Sign Up to unlock insights into how customers have ranked Steak n Shake's Customer Satisfaction.
Ranked Steak n Shake Customer Satisfaction the Highest
Ranked Steak n Shake Customer Satisfaction the Lowest
Steak n Shake Customer Satisfaction Score by Gender
Male customers rated Steak n Shake's Customer Satisfaction score 15 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Steak n Shake.
34 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 7% | |
Very Dissatisfied | 54% |
19 / 100
FemaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 14% | |
Very Dissatisfied | 64% |
Steak n Shake Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Steak n Shake's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Steak n Shake.
25 / 100
Very Satisfied
16%
Satisfied
9%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
10%
Very Dissatisfied
59%
CSAT according to African American/Black
Steak n Shake's Customer Satisfaction (CSAT) score was rated 37% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Steak n Shake.
37 / 100
Very Satisfied
25%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
63%
CSAT according to Native American
Steak n Shake's Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Steak n Shake.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Steak n Shake's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Steak n Shake.
20 / 100
Very Satisfied
13%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Steak n Shake Customer Satisfaction Score by Age
Steak n Shake's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Steak n Shake.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 77% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 17% | |||||||||||||||
| 46-50 | 18% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 18% | |||||||||||||||
| 66+ | 24% |
Steak n Shake Customer Satisfaction Score by Usage
Steak n Shake's Customer Satisfaction score was rated the highest by customers who have used Steak n Shake's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Steak n Shake Customer Satisfaction Score by Industry
Steak n Shake's Customer Satisfaction score was rated the highest by Restaurants industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Steak n Shake Customer Satisfaction Score by Industry",
"text": "Steak n Shake's Customer Satisfaction score was rated the highest by Restaurants industry customers, and the lowest by Hospitality industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Steak n Shake's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Steak n Shake's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Steak n Shake's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 28,
"stars": 0,
"csatScore": 28,
"text": "Steak n Shake's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 28
},
{
"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Steak n Shake's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Steak n Shake's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Steak n Shake's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 44,
"stars": 0,
"csatScore": 44,
"text": "Steak n Shake's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 44
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Steak n Shake's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Steak n Shake's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Restaurants",
"groupId": 558,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Steak n Shake's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
}
]
}Steak n Shake Customer Satisfaction vs. Competitors
Compared to its competitors, Steak n Shake's Customer Satisfaction score is rated right above Smashburger, and is preceded by Wendy's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shake Shack | 73% |
| McDonald's | 72% |
| Wendy's | 55% |
| Steak n Shake | 39% |
| Smashburger | 38% |
| Umami | 0% |
Unlock Steak n Shake Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Steak n Shake Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Steak n Shake Customer Service
2.1/5
Steak n Shake has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Steak n Shake's overall Customer Service score rated by its users and customers.
About Steak n Shake's Customer Service
Address
Indianapolis, IN
Website
http://www.steaknshake.com
Quick Insights into Steak n Shake Customer Service
Steak n Shake's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Steak n Shake's Customer Service score.
Ranked Steak n Shake Customer Service the Highest
Ranked Steak n Shake Customer Service the Lowest
Steak n Shake Customer Service Score by Gender
Male customers rated Steak n Shake's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Steak n Shake.
Male
1.9/5
Female
1.7/5
Steak n Shake Customer Service Score by Ethnicity
Steak n Shake's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Steak n Shake.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 2.5 | African American/Black | 2.5 |
Native American 1.6 | Native American | 1.6 |
Other 1.5 | Other | 1.5 |
Steak n Shake Customer Service Score by Age
Steak n Shake's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Steak n Shake.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.5 | 26-30 | 3.5 |
31-35 2.5 | 31-35 | 2.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Steak n Shake Customer Service Score by Usage
Steak n Shake's Customer Service score was rated the highest by customers who have used Steak n Shake's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Steak n Shake Customer Service Score by Industry
Steak n Shake's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Steak n Shake Customer Service vs. Competitors
Compared to its competitors, Steak n Shake's Customer Service score is rated right above Umami, and is preceded by Smashburger.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shake Shack | 4/5 |
| McDonald's | 3.6/5 |
| Wendy's | 2.9/5 |
| Smashburger | 2.4/5 |
| Steak n Shake | 2.1/5 |
| Umami | N/A |
Unlock Steak n Shake Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Steak n Shake Customer Service vs. Competitors data and gain insights into your customers today.
Steak n Shake as an Employer
2.3/5
Steak n Shake has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Steak n Shake scored a -37 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Steak n Shake would recommend the brand to a friend. ENPS measures how likely Steak n Shake employees would recommend working at Steak n Shake to a friend.
Net Promoter Score
-37
NPS Score
| 28% | Promoters |
|---|---|
| 7% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 17% | Promoters |
|---|---|
| 9% | Passive |
| 74% | Detractors |
