Wendy's NPS & Customer Reviews

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Wendy's

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Wendy's

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About Wendy's' Brand

restaurant Among its major competitors, Wendy's is ranked in 8th place for NPS while Chick-fil-A is 1st, and Yum! Brands is 2nd. Overall, Wendy's has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $4.63B

Brand at a Glance

76%

Customer Loyalty

3/5

Product Quality

2.8/5

Pricing

2.9/5

Customer Service

Wendy's CMO

Carl Loredo

Wendy's Ranking

^#4 / 4 of its competitors

Wendy's NPS

Wendy's's Net Promoter Score (NPS) is a -13 with 36% Promoters, 15% Passives, and 49% Detractors. Net Promoter Score tracks whether Wendy's's customers would recommend using the product based on a scale of -100 to 100.

Wendy's Overall NPS

-13

NPS

36%	Promoters
15%	Passives
49%	Detractors

Wendy's NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -14	Jan 2025	-14
Feb 2025 -14	Feb 2025	-14
Mar 2025 -14	Mar 2025	-14
Apr 2025 -14	Apr 2025	-14
May 2025 -12	May 2025	-12
Jun 2025 -12	Jun 2025	-12
Jul 2025 -12	Jul 2025	-12
Aug 2025 -12	Aug 2025	-12
Sep 2025 -14	Sep 2025	-14
Oct 2025 -14	Oct 2025	-14
Nov 2025 -12	Nov 2025	-12
Jan 2026 -12	Jan 2026	-12

How Other Brands Compare

Wendy's is ranked #4 for NPS among its competitors. Chick-fil-A and McDonald's come in first and second, with KFC coming in at third. Among those competitors, it is the lowest valued company behind McDonald's.

	Wendy's	Chick-fil-A	McDonald's	KFC
Global Ranking	#-	#3	#85	#130
NPS	-13	55	19	7
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$4.63B	-	$167.91B	$32.95B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Wendy's NPS by Gender

Female customers rated Wendy's's NPS 2 points higher than Male customers.

Male

-21

Wendy's's NPS was rated -21 by Male customers on Comparably.

34%

Promoters

11%

Passives

55%

Detractors

Female

-19

Wendy's's NPS was rated -19 by Female customers on Comparably.

33%

Promoters

15%

Passives

52%

Detractors

Wendy's NPS by Ethnicity

Wendy's's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -29	Caucasian	-29
Hispanic or Latino 39	Hispanic or Latino	39
African American/Black -35	African American/Black	-35
Asian or Pacific Islander -33	Asian or Pacific Islander	-33
Native American 0	Native American	0
Other -32	Other	-32

Wendy's NPS by Age

Wendy's's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

45%

15%

40%

26-30

30%

12%

58%

31-35

12%

16%

72%

36-40

29%

12%

59%

41-45

44%

12%

44%

46-50

18%

82%

51-55

30%

25%

45%

56-60

17%

83%

61-65

30%

15%

55%

66+

18%

73%

Wendy's NPS by Usage

Wendy's's NPS was rated the highest by customers who have used Wendy's's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -18	Less than 1 Year	-18
1 to 2 Years -19	1 to 2 Years	-19
2 to 5 Years -27	2 to 5 Years	-27
5 to 10 Years -10	5 to 10 Years	-10
Over 10 Years -26	Over 10 Years	-26

Wendy's NPS vs. Competitors

Compared to its competitors, Wendy's's NPS is rated right below Burger King.

COMPANY		NPS Score
	Chick-fil-A	55
	Yum! Brands	24
	McDonald's	19
	A&W Restaurants	12
	KFC	7
	Luby's	-1
	Burger King	-13
	Wendy's	-13

Wendy's Customer Reviews

Out of the 64 Wendy's customer reviews 37 were positive and 27 were constructive. Wendy's customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Wendy's Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Wendy's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76%

24%

Wendy's Customer Loyalty Score by Gender

Female customers rated Wendy's's Customer Loyalty score 1% higher than Male customers.

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Male

78%

Yes

Female

79%

Yes

Wendy's Customer Loyalty Score by Ethnicity

Wendy's's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Wendy's Customer Loyalty Score by Age

Wendy's's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 80%	18-25	80%
26-30 73%	26-30	73%
31-35 81%	31-35	81%
36-40 79%	36-40	79%
41-45 85%	41-45	85%
46-50 68%	46-50	68%
51-55 78%	51-55	78%
56-60 78%	56-60	78%
61-65 87%	61-65	87%
66+ 63%	66+	63%

Wendy's Customer Loyalty Score by Usage

Wendy's's Customer Loyalty score was rated the highest by customers who have used Wendy's's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	65%
1 to 2 Years	70%
2 to 5 Years	79%
5 to 10 Years	75%
Over 10 Years	82%

Wendy's Customer Loyalty Score by Industry

Wendy's's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Retail industry customers.

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Tech	69%
Accounting	78%
Aerospace and Aviation	80%
Architecture and Planning	80%
Arts and Entertainment	94%
Banking and Financial Services	74%
Business and Consumer Services	87%
Construction	100%
Consumer Services	78%
Education	74%
Government and Public Policy	70%
Healthcare, Hospitals and Medicine	83%
Hospitality	70%
Legal	82%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	70%
Military and Defense	100%
Professional Services	70%
Real Estate	82%
Restaurants	63%
Retail	55%
Transportation	100%

Wendy's Customer Loyalty vs. Competitors

Compared to its competitors, Wendy's's Customer Loyalty score is rated right above Yum! Brands, and is preceded by McDonald's.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	KFC	80%
	McDonald's	79%
	Wendy's	76%
	Yum! Brands	74%
	A&W Restaurants	74%
	Burger King	72%
	Luby's	70%

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Wendy's Product Quality

3/5

Wendy's has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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Wendy's Product Information

Wendy's’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Wendy's's product the highest. Reviewers from the Accounting industry rated Wendy's the lowest at 3.

Website: https://www.wendys.com

Company Size: 10,000+ Employees

Quick Insights into Wendy's Product Quality

Wendy's's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.

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Ranked Wendy's Product Quality the Highest

Marketing, Advertising and Research	4.3
Hispanic or Latino	3.6
18-25	3.3

Ranked Wendy's Product Quality the Lowest

Less than 1 Year	2.6
56-60	1.6
Transportation	1.5

Wendy's Product Quality Score by Gender

Male customers rated Wendy's's Product Quality score 0.1 stars higher than Female customers.

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Male

2.9/5

Female

2.8/5

Wendy's Product Quality Score by Ethnicity

Wendy's's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Native American 3	Native American	3
Other 2.8	Other	2.8

Wendy's Product Quality Score by Age

Wendy's's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.3	18-25	3.3
26-30 2.7	26-30	2.7
31-35 2.3	31-35	2.3
36-40 2.7	36-40	2.7
41-45 3.2	41-45	3.2
46-50 1.7	46-50	1.7
51-55 2.7	51-55	2.7
56-60 1.6	56-60	1.6
61-65 2.5	61-65	2.5
66+ 2.5	66+	2.5

Wendy's Product Quality Score by Usage

Wendy's's Product Quality score was rated the highest by customers who have used Wendy's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
1 to 2 Years	3.1
2 to 5 Years	2.9
5 to 10 Years	3.2
Over 10 Years	2.7

Wendy's Product Quality Score by Industry

Wendy's's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

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Tech	3.1
Accounting	3
Aerospace and Aviation	2.9
Architecture and Planning	3.4
Arts and Entertainment	4.2
Banking and Financial Services	3
Business and Consumer Services	3.4
Construction	2.7
Consumer Services	2
Education	1.8
Government and Public Policy	2.9
Healthcare, Hospitals and Medicine	3.3
Hospitality	1.9
Legal	1.5
Manufacturing and Machinery	1.9
Marketing, Advertising and Research	4.3
Military and Defense	2.7
Professional Services	1.5
Real Estate	2.3
Restaurants	1.5
Retail	2.6
Transportation	1.5

Wendy's Product Quality vs. Competitors

Compared to its competitors, Wendy's's Product Quality score is rated right below Luby's.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	McDonald's	3.7/5
	A&W Restaurants	3.7/5
	Yum! Brands	3.6/5
	KFC	3.5/5
	Burger King	3.1/5
	Luby's	3/5
	Wendy's	3/5

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Wendy's Pricing

Wendy's ROI & Value For Money

2.8/5

Wendy's has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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Wendy's Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Legal industry think that they had the lowest ROI from Wendy's.

Quick Insights into Wendy's ROI

Wendy's's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Transportation industry.

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Ranked Wendy's ROI the Highest

Arts and Entertainment	3.9
Hispanic or Latino	3.7
18-25	3.1

Ranked Wendy's ROI the Lowest

Native American	2.2
56-60	1.7
Transportation	1.5

Wendy's ROI Score by Gender

Male customers rated Wendy's's ROI score 0.1 stars higher than Female customers.

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Male

2.7/5

Female

2.6/5

Wendy's ROI Score by Ethnicity

Wendy's's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Native American 2.2	Native American	2.2
Other 2.6	Other	2.6

Wendy's ROI Score by Age

Wendy's's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.1	18-25	3.1
26-30 2.7	26-30	2.7
31-35 2	31-35	2
36-40 2.5	36-40	2.5
41-45 2.8	41-45	2.8
46-50 2	46-50	2
51-55 2.5	51-55	2.5
56-60 1.7	56-60	1.7
61-65 2.5	61-65	2.5
66+ 2.2	66+	2.2

Wendy's ROI Score by Usage

Wendy's's ROI score was rated the highest by customers who have used Wendy's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
1 to 2 Years	2.8
2 to 5 Years	2.8
5 to 10 Years	3.1
Over 10 Years	2.5

Wendy's ROI Score by Industry

Wendy's's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Transportation industry customers.

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Tech	3
Accounting	2.9
Aerospace and Aviation	2.1
Architecture and Planning	2.3
Arts and Entertainment	3.9
Banking and Financial Services	2.5
Business and Consumer Services	3.5
Construction	2.2
Consumer Services	2.1
Education	1.8
Government and Public Policy	3.1
Healthcare, Hospitals and Medicine	3.1
Hospitality	2.1
Legal	1.5
Manufacturing and Machinery	1.7
Marketing, Advertising and Research	3.9
Military and Defense	1.9
Professional Services	1.5
Real Estate	2.7
Restaurants	1.5
Retail	2.5
Transportation	1.5

Wendy's Pricing vs. Competitors

Compared to its competitors, Wendy's's ROI score is rated right below Luby's.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	Yum! Brands	3.6/5
	McDonald's	3.6/5
	A&W Restaurants	3.4/5
	KFC	3.3/5
	Burger King	2.9/5
	Luby's	2.9/5
	Wendy's	2.8/5

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Wendy's Customer Satisfaction (CSAT)

Wendy's Customer Satisfaction (CSAT) Score

55 / 100

Wendy's has an overall Customer Satisfaction score of 55 rated by its users and customers.

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Very Satisfied	30%
Satisfied	25%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	6%
Very Dissatisfied	29%

Very Satisfied

30%

Satisfied

25%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

29%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Wendy's Customer Satisfaction

Wendy's's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.

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Ranked Wendy's Customer Satisfaction the Highest

Marketing, Advertising and Research	100%
Hispanic or Latino	76%
18-25	59%

Ranked Wendy's Customer Satisfaction the Lowest

Caucasian	38%
46-50	8%
Transportation	0%

Wendy's Customer Satisfaction Score by Gender

Female customers rated Wendy's's Customer Satisfaction score 3 points higher than Male customers.

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43 / 100

Male

	Very Satisfied	25%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	10%
	Very Dissatisfied	37%

46 / 100

Female

	Very Satisfied	24%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	7%
	Very Dissatisfied	37%

Wendy's Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Wendy's' Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.

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38 / 100

Very Satisfied	25%
Satisfied	13%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	9%
Very Dissatisfied	43%

Very Satisfied

25%

Satisfied

13%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

43%

CSAT according to Hispanic or Latino

Wendy's' Customer Satisfaction (CSAT) score was rated 76% according to Hispanic or Latino users and customers.

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76 / 100

Very Satisfied	40%
Satisfied	36%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	8%
Very Dissatisfied	16%

Very Satisfied

40%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

CSAT according to African American/Black

Wendy's' Customer Satisfaction (CSAT) score was rated 45% according to African American/Black users and customers.

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45 / 100

Very Satisfied	20%
Satisfied	25%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	5%
Very Dissatisfied	45%

Very Satisfied

20%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

45%

CSAT according to Asian or Pacific Islander

Wendy's' Customer Satisfaction (CSAT) score was rated 52% according to Asian or Pacific Islander users and customers.

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52 / 100

Very Satisfied	14%
Satisfied	38%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	19%
Very Dissatisfied	10%

Very Satisfied

14%

Satisfied

38%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

19%

Very Dissatisfied

10%

CSAT according to Native American

Wendy's' Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

25%

CSAT according to Other

Wendy's' Customer Satisfaction (CSAT) score was rated 44% according to Other users and customers.

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44 / 100

Very Satisfied	25%
Satisfied	19%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	6%
Very Dissatisfied	35%

Very Satisfied

25%

Satisfied

19%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

35%

Wendy's Customer Satisfaction Score by Age

Wendy's's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

59%

26-30

45%

31-35

36%

36-40

37%

41-45

56%

46-50

51-55

47%

56-60

10%

61-65

32%

66+

30%

Wendy's Customer Satisfaction Score by Usage

Wendy's's Customer Satisfaction score was rated the highest by customers who have used Wendy's's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	48
1 to 2 Years	46
2 to 5 Years	54
5 to 10 Years	43
Over 10 Years	42

Wendy's Customer Satisfaction Score by Industry

Wendy's's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

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{
	"title": "Wendy's Customer Satisfaction Score by Industry",
	"text": "Wendy's's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 58,
			"stars": 0,
			"csatScore": 58,
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			"scoreClassName": "",
			"scoreLabel": 58
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			"label": "Accounting",
			"groupId": 495,
			"score": 52,
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			"score": 62,
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			"scoreClassName": "",
			"scoreLabel": 62
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			"groupId": 499,
			"score": 78,
			"stars": 0,
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			"scoreClassName": "",
			"scoreLabel": 78
		},
		{
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			"groupId": 501,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Wendy's's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 69,
			"stars": 0,
			"csatScore": 69,
			"text": "Wendy's's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 69
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Wendy's's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Wendy's's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Wendy's's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Wendy's's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 61,
			"stars": 0,
			"csatScore": 61,
			"text": "Wendy's's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 61
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 27,
			"stars": 0,
			"csatScore": 27,
			"text": "Wendy's's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 27
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Wendy's's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Wendy's's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Wendy's's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Wendy's's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Wendy's's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Wendy's's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 9,
			"stars": 0,
			"csatScore": 9,
			"text": "Wendy's's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 9
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Wendy's's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Wendy's's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	58
Accounting	52
Aerospace and Aviation	37
Architecture and Planning	62
Arts and Entertainment	78
Banking and Financial Services	40
Business and Consumer Services	69
Construction	33
Consumer Services	40
Education	14
Government and Public Policy	40
Healthcare, Hospitals and Medicine	61
Hospitality	27
Legal	0
Manufacturing and Machinery	25
Marketing, Advertising and Research	100
Military and Defense	33
Professional Services	0
Real Estate	40
Restaurants	9
Retail	40
Transportation	0

Wendy's Customer Satisfaction vs. Competitors

Compared to its competitors, Wendy's's Customer Satisfaction score is rated right above Burger King, and is preceded by KFC.

COMPANY		Customer Satisfaction (CSAT) Score
	Chick-fil-A	81%
	Yum! Brands	75%
	McDonald's	72%
	A&W Restaurants	69%
	KFC	68%
	Wendy's	55%
	Burger King	52%
	Luby's	45%

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Wendy's Customer Service

2.9/5

Wendy's has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About Wendy's's Customer Service

Address

Dublin, OH 43017

Website

https://www.wendys.com

Quick Insights into Wendy's Customer Service

Wendy's's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.

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Ranked Wendy's Customer Service the Highest

Marketing, Advertising and Research	4.4
Hispanic or Latino	3.5
41-45	3.3

Ranked Wendy's Customer Service the Lowest

Caucasian	2.4
56-60	1.5
Transportation	1.5

Wendy's Customer Service Score by Gender

Female customers rated Wendy's's Customer Service score 0.1 stars higher than Male customers.

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Male

2.6/5

Female

2.7/5

Wendy's Customer Service Score by Ethnicity

Wendy's's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 2.4	African American/Black	2.4
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Native American 2.6	Native American	2.6
Other 2.7	Other	2.7

Wendy's Customer Service Score by Age

Wendy's's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 3.1	18-25	3.1
26-30 2.4	26-30	2.4
31-35 2.1	31-35	2.1
36-40 2.1	36-40	2.1
41-45 3.3	41-45	3.3
46-50 1.7	46-50	1.7
51-55 2.8	51-55	2.8
56-60 1.5	56-60	1.5
61-65 2.4	61-65	2.4
66+ 2.5	66+	2.5

Wendy's Customer Service Score by Usage

Wendy's's Customer Service score was rated the highest by customers who have used Wendy's's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.6
1 to 2 Years	2.8
2 to 5 Years	2.9
5 to 10 Years	3
Over 10 Years	2.5

Wendy's Customer Service Score by Industry

Wendy's's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

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Tech	3
Accounting	3.2
Aerospace and Aviation	2.4
Architecture and Planning	2.5
Arts and Entertainment	4
Banking and Financial Services	2.6
Business and Consumer Services	3
Construction	2.1
Consumer Services	2.3
Education	1.8
Government and Public Policy	2.3
Healthcare, Hospitals and Medicine	3
Hospitality	1.9
Legal	1.5
Manufacturing and Machinery	1.6
Marketing, Advertising and Research	4.4
Military and Defense	2.2
Professional Services	1.5
Real Estate	1.9
Restaurants	1.5
Retail	2.6
Transportation	1.5

Wendy's Customer Service vs. Competitors

Compared to its competitors, Wendy's's Customer Service score is rated right above Burger King, and is preceded by Luby's.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Yum! Brands	3.6/5
	McDonald's	3.6/5
	A&W Restaurants	3.6/5
	KFC	3.4/5
	Luby's	2.9/5
	Wendy's	2.9/5
	Burger King	2.9/5

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Wendy's as an Employer

2.8/5

Wendy's has a 2.8/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Wendy's

Todd Penegor

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Wendy's scored a -13 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Wendy's would recommend the brand to a friend. ENPS measures how likely Wendy's employees would recommend working at Wendy's to a friend.

Net Promoter Score

-13

NPS Score

36%	Promoters
15%	Passive
49%	Detractors

Employee Net Promoter Score

-32

eNPS Score

27%	Promoters
14%	Passive
59%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail