Burger King NPS & Customer Reviews

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Burger King

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Burger King

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About Burger King's Brand

Burger King is a global chain of hamburger fast food restaurants. Among its major competitors, Burger King is ranked in 7th place for NPS while Prezzo is 1st, and Tim Hortons is 2nd. Overall, Burger King has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $23.87B

Brand at a Glance

72%

Customer Loyalty

3.1/5

Product Quality

2.9/5

Pricing

2.9/5

Customer Service

Burger King Ranking

^#4 / 4 of its competitors

Burger King NPS

Burger King's Net Promoter Score (NPS) is a -13 with 36% Promoters, 15% Passives, and 49% Detractors. Net Promoter Score tracks whether Burger King's customers would recommend using the product based on a scale of -100 to 100.

Burger King Overall NPS

-13

NPS

36%	Promoters
15%	Passives
49%	Detractors

Burger King NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -14	Feb 2025	-14
Mar 2025 -14	Mar 2025	-14
Apr 2025 -14	Apr 2025	-14
May 2025 -14	May 2025	-14
Jun 2025 -14	Jun 2025	-14
Jul 2025 -12	Jul 2025	-12
Aug 2025 -12	Aug 2025	-12
Sep 2025 -12	Sep 2025	-12
Oct 2025 -12	Oct 2025	-12
Nov 2025 -14	Nov 2025	-14
Dec 2025 -12	Dec 2025	-12
Jan 2026 -12	Jan 2026	-12

How Other Brands Compare

Burger King is ranked #4 for NPS among its competitors. Tim Hortons and McDonald's come in first and second, with KFC coming in at third. Among those competitors, it is the third most valued company behind McDonald's.

	Burger King	McDonald's	KFC	Tim Hortons
Global Ranking	#-	#85	#130	#234
NPS	-13	19	7	26
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$23.87B	$167.91B	$32.95B	$18.61B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Burger King NPS by Gender

Male customers rated Burger King's NPS 2 points higher than Female customers.

Male

-21

Burger King's NPS was rated -21 by Male customers on Comparably.

33%

Promoters

13%

Passives

54%

Detractors

Female

-23

Burger King's NPS was rated -23 by Female customers on Comparably.

31%

Promoters

15%

Passives

54%

Detractors

Burger King NPS by Ethnicity

Burger King's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -57	Caucasian	-57
Hispanic or Latino -21	Hispanic or Latino	-21
African American/Black -11	African American/Black	-11
Asian or Pacific Islander 25	Asian or Pacific Islander	25
Native American 8	Native American	8
Other -18	Other	-18

Burger King NPS by Age

Burger King's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

45%

24%

31%

26-30

47%

16%

37%

31-35

27%

15%

58%

36-40

19%

16%

65%

41-45

18%

78%

46-50

22%

76%

51-55

14%

10%

76%

56-60

20%

80%

61-65

11%

84%

66+

26%

68%

Burger King NPS by Usage

Burger King's NPS was rated the highest by customers who have used Burger King's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -25	Less than 1 Year	-25
1 to 2 Years 13	1 to 2 Years	13
2 to 5 Years 15	2 to 5 Years	15
5 to 10 Years -14	5 to 10 Years	-14
Over 10 Years -45	Over 10 Years	-45

Burger King NPS vs. Competitors

Compared to its competitors, Burger King's NPS is rated right above Papa John's International, and is preceded by Hardee's.

COMPANY		NPS Score
	Prezzo	56
	Tim Hortons	26
	McDonald's	19
	KFC	7
	Luby's	-1
	Hardee's	-7
	Burger King	-13
	Papa John's International	-21

Burger King Customer Reviews

Out of the 124 Burger King customer reviews 59 were positive and 65 were constructive. Burger King customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Burger King Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Burger King users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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72%

28%

Burger King Customer Loyalty Score by Gender

Female customers rated Burger King's Customer Loyalty score 4% higher than Male customers.

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Male

73%

Yes

Female

77%

Yes

Burger King Customer Loyalty Score by Ethnicity

Burger King's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Burger King Customer Loyalty Score by Age

Burger King's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 68%	18-25	68%
26-30 80%	26-30	80%
31-35 79%	31-35	79%
36-40 84%	36-40	84%
41-45 80%	41-45	80%
46-50 71%	46-50	71%
51-55 78%	51-55	78%
56-60 80%	56-60	80%
61-65 77%	61-65	77%
66+ 75%	66+	75%

Burger King Customer Loyalty Score by Usage

Burger King's Customer Loyalty score was rated the highest by customers who have used Burger King's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	61%
1 to 2 Years	74%
2 to 5 Years	74%
5 to 10 Years	74%
Over 10 Years	77%

Burger King Customer Loyalty Score by Industry

Burger King's Customer Loyalty score was rated the highest by Facilities Services industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech	74%
Accounting	78%
Aerospace and Aviation	66%
Fashion and Beauty	78%
Architecture and Planning	80%
Arts and Entertainment	67%
Automotive and Transportation	89%
Banking and Financial Services	84%
Beverage, Wine and Spirits	78%
Biotech and Pharmaceuticals	33%
Business and Consumer Services	63%
Business Supplies and Equipment	78%
Chemicals	55%
Construction	90%
Consulting	55%
Consumer Goods	64%
Consumer Services	65%
Education	75%
Environmental Services	40%
Events Services	82%
Facilities Services	100%
Fishing and Farming	100%
Government and Public Policy	70%
Healthcare, Hospitals and Medicine	83%
Hospitality	81%
Legal	78%
Travel and Hospitality	50%
Logistics and Supply Chain	70%
Manufacturing and Machinery	87%
Marketing, Advertising and Research	61%
Mechanical, Civil or Industrial Engineering	100%
Media and Entertainment	70%
Military and Defense	61%
Non-Profit	40%
Professional Services	60%
Public Relations and Communications	55%
Real Estate	100%
Restaurants	75%
Retail	79%
Security and Investigations	100%
Transportation	100%
Utilities	78%

Burger King Customer Loyalty vs. Competitors

Compared to its competitors, Burger King's Customer Loyalty score is rated right above Luby's, and is preceded by Hardee's.

COMPANY		Customer Loyalty Score
	Tim Hortons	81%
	KFC	80%
	McDonald's	79%
	Hardee's	72%
	Burger King	72%
	Luby's	70%
	Papa John's International	68%
	Prezzo	65%

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Burger King Product Quality

3.1/5

Burger King has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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Burger King Product Information

Burger King’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Fishing and Farming industry rated Burger King's product the highest. Reviewers from the Fashion and Beauty industry rated Burger King the lowest at 3.6.

Website: http://www.bk.com

Company Size: 10,000+ Employees

Industry

Consumer Services

Food and Beverages

Quick Insights into Burger King Product Quality

Burger King's Product Quality score was rated highest by customers from the Fishing and Farming industry, and rated lowest by customers from the Utilities industry.

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Ranked Burger King Product Quality the Highest

Fishing and Farming	5
Asian or Pacific Islander	4.2
1 to 2 Years	3.8

Ranked Burger King Product Quality the Lowest

Caucasian	2.2
56-60	1.6
Utilities	1.5

Burger King Product Quality Score by Gender

Male customers rated Burger King's Product Quality score 0.1 stars higher than Female customers.

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Male

2.9/5

Female

2.8/5

Burger King Product Quality Score by Ethnicity

Burger King's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 2.7	Hispanic or Latino	2.7
African American/Black 3	African American/Black	3
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 3	Native American	3
Other 2.9	Other	2.9

Burger King Product Quality Score by Age

Burger King's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 3.5	26-30	3.5
31-35 2.6	31-35	2.6
36-40 2.3	36-40	2.3
41-45 1.8	41-45	1.8
46-50 2.2	46-50	2.2
51-55 2.2	51-55	2.2
56-60 1.6	56-60	1.6
61-65 2.2	61-65	2.2
66+ 2.5	66+	2.5

Burger King Product Quality Score by Usage

Burger King's Product Quality score was rated the highest by customers who have used Burger King's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3
1 to 2 Years	3.8
2 to 5 Years	3.5
5 to 10 Years	3.1
Over 10 Years	2.3

Burger King Product Quality Score by Industry

Burger King's Product Quality score was rated the highest by Fishing and Farming industry customers, and the lowest by Utilities industry customers.

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Tech	2.7
Accounting	3.7
Aerospace and Aviation	3.5
Fashion and Beauty	3.6
Architecture and Planning	3.7
Arts and Entertainment	3.1
Automotive and Transportation	2.6
Banking and Financial Services	2.9
Beverage, Wine and Spirits	1.9
Biotech and Pharmaceuticals	3.1
Business and Consumer Services	2.9
Business Supplies and Equipment	3.6
Chemicals	2.1
Construction	2.6
Consulting	2.5
Consumer Goods	2.4
Consumer Services	1.9
Education	3.7
Environmental Services	3.5
Events Services	2.2
Facilities Services	3.5
Fishing and Farming	5
Government and Public Policy	1.7
Healthcare, Hospitals and Medicine	1.5
Hospitality	2.4
Legal	3.3
Travel and Hospitality	3.3
Logistics and Supply Chain	2.6
Manufacturing and Machinery	3.9
Marketing, Advertising and Research	3.4
Mechanical, Civil or Industrial Engineering	3.1
Media and Entertainment	3.5
Military and Defense	2.5
Non-Profit	3.1
Professional Services	1.8
Public Relations and Communications	1.9
Real Estate	3.2
Restaurants	2.9
Retail	2.7
Security and Investigations	3.7
Transportation	1.6
Utilities	1.5

Burger King Product Quality vs. Competitors

Compared to its competitors, Burger King's Product Quality score is rated right above Luby's, and is preceded by Hardee's.

COMPANY		Product Quality Score
	Tim Hortons	4/5
	McDonald's	3.7/5
	Prezzo	3.6/5
	KFC	3.5/5
	Hardee's	3.2/5
	Burger King	3.1/5
	Luby's	3/5
	Papa John's International	2.9/5

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Burger King Pricing

Burger King ROI & Value For Money

2.9/5

Burger King has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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Burger King Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fishing and Farming industry. The users from the Transportation industry think that they had the lowest ROI from Burger King.

Quick Insights into Burger King ROI

Burger King's ROI score was rated highest by customers from the Fishing and Farming industry, and rated lowest by customers from the Utilities industry.

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Ranked Burger King ROI the Highest

Fishing and Farming	4.6
Asian or Pacific Islander	3.8
26-30	3.5

Ranked Burger King ROI the Lowest

Caucasian	2.2
56-60	1.9
Utilities	1.5

Burger King ROI Score by Gender

Male customers rated Burger King's ROI score 0.2 stars higher than Female customers.

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Male

2.9/5

Female

2.7/5

Burger King ROI Score by Ethnicity

Burger King's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 2.8	Hispanic or Latino	2.8
African American/Black 3	African American/Black	3
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Native American 3	Native American	3
Other 3	Other	3

Burger King ROI Score by Age

Burger King's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.4	18-25	3.4
26-30 3.5	26-30	3.5
31-35 2.4	31-35	2.4
36-40 2.4	36-40	2.4
41-45 2	41-45	2
46-50 2.3	46-50	2.3
51-55 2	51-55	2
56-60 1.9	56-60	1.9
61-65 2	61-65	2
66+ 2.7	66+	2.7

Burger King ROI Score by Usage

Burger King's ROI score was rated the highest by customers who have used Burger King's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.8
1 to 2 Years	3.4
2 to 5 Years	3.3
5 to 10 Years	3
Over 10 Years	2.4

Burger King ROI Score by Industry

Burger King's ROI score was rated the highest by Fishing and Farming industry customers, and the lowest by Utilities industry customers.

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Tech	2.8
Accounting	3.4
Aerospace and Aviation	3.1
Fashion and Beauty	3.7
Architecture and Planning	3.2
Arts and Entertainment	3.1
Automotive and Transportation	2.5
Banking and Financial Services	3.1
Beverage, Wine and Spirits	2.5
Biotech and Pharmaceuticals	3.5
Business and Consumer Services	2.8
Business Supplies and Equipment	3.4
Chemicals	3.2
Construction	2.5
Consulting	2.2
Consumer Goods	2.2
Consumer Services	2
Education	3.5
Environmental Services	2.8
Events Services	2.6
Facilities Services	3.1
Fishing and Farming	4.6
Government and Public Policy	2.7
Healthcare, Hospitals and Medicine	1.7
Hospitality	2.2
Legal	2.7
Travel and Hospitality	3.6
Logistics and Supply Chain	3.3
Manufacturing and Machinery	3.3
Marketing, Advertising and Research	3.5
Mechanical, Civil or Industrial Engineering	2.5
Media and Entertainment	3.3
Military and Defense	2.8
Non-Profit	3.1
Professional Services	1.8
Public Relations and Communications	1.7
Real Estate	3.5
Restaurants	2.8
Retail	2.7
Security and Investigations	3.6
Transportation	1.5
Utilities	1.5

Burger King Pricing vs. Competitors

Compared to its competitors, Burger King's ROI score is rated right above Papa John's International, and is preceded by KFC.

COMPANY		Pricing Score
	Prezzo	3.8/5
	Tim Hortons	3.7/5
	McDonald's	3.6/5
	KFC	3.3/5
	Burger King	2.9/5
	Papa John's International	2.9/5
	Luby's	2.9/5
	Hardee's	2.9/5

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Burger King Customer Satisfaction (CSAT)

Burger King Customer Satisfaction (CSAT) Score

52 / 100

Burger King has an overall Customer Satisfaction score of 52 rated by its users and customers.

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Very Satisfied	27%
Satisfied	25%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	7%
Very Dissatisfied	32%

Very Satisfied

27%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

32%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Burger King Customer Satisfaction

Burger King's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Public Relations and Communications industry.

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Ranked Burger King Customer Satisfaction the Highest

Asian or Pacific Islander	86%
Travel and Hospitality	86%
1 to 2 Years	77%

Ranked Burger King Customer Satisfaction the Lowest

Caucasian	30%
56-60	19%
Public Relations and Communications	0%

Burger King Customer Satisfaction Score by Gender

Male customers rated Burger King's Customer Satisfaction score 2 points higher than Female customers.

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48 / 100

Male

	Very Satisfied	23%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	8%
	Very Dissatisfied	36%

46 / 100

Female

	Very Satisfied	25%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	6%
	Very Dissatisfied	41%

Burger King Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Burger King's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.

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30 / 100

Very Satisfied	13%
Satisfied	17%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	10%
Very Dissatisfied	54%

Very Satisfied

13%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

54%

CSAT according to Hispanic or Latino

Burger King's Customer Satisfaction (CSAT) score was rated 47% according to Hispanic or Latino users and customers.

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47 / 100

Very Satisfied	19%
Satisfied	28%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	6%
Very Dissatisfied	41%

Very Satisfied

19%

Satisfied

28%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

41%

CSAT according to African American/Black

Burger King's Customer Satisfaction (CSAT) score was rated 54% according to African American/Black users and customers.

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54 / 100

Very Satisfied	34%
Satisfied	20%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	6%
Very Dissatisfied	35%

Very Satisfied

34%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

35%

CSAT according to Asian or Pacific Islander

Burger King's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100

Very Satisfied	39%
Satisfied	47%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	1%
Very Dissatisfied	3%

Very Satisfied

39%

Satisfied

47%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Burger King's Customer Satisfaction (CSAT) score was rated 59% according to Native American users and customers.

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59 / 100

Very Satisfied	34%
Satisfied	25%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	4%
Very Dissatisfied	33%

Very Satisfied

34%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to Other

Burger King's Customer Satisfaction (CSAT) score was rated 44% according to Other users and customers.

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44 / 100

Very Satisfied	25%
Satisfied	19%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	7%
Very Dissatisfied	39%

Very Satisfied

25%

Satisfied

19%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

39%

Burger King Customer Satisfaction Score by Age

Burger King's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

70%

26-30

58%

31-35

38%

36-40

38%

41-45

28%

46-50

31%

51-55

33%

56-60

19%

61-65

21%

66+

33%

Burger King Customer Satisfaction Score by Usage

Burger King's Customer Satisfaction score was rated the highest by customers who have used Burger King's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	47
1 to 2 Years	77
2 to 5 Years	70
5 to 10 Years	50
Over 10 Years	33

Burger King Customer Satisfaction Score by Industry

Burger King's Customer Satisfaction score was rated the highest by Travel and Hospitality industry customers, and the lowest by Public Relations and Communications industry customers.

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{
	"title": "Burger King Customer Satisfaction Score by Industry",
	"text": "Burger King's Customer Satisfaction score was rated the highest by Travel and Hospitality industry customers, and the lowest by Public Relations and Communications industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 51,
			"stars": 0,
			"csatScore": 51,
			"text": "Burger King's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 51
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		{
			"label": "Accounting",
			"groupId": 495,
			"score": 58,
			"stars": 0,
			"csatScore": 58,
			"text": "Burger King's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 58
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 58,
			"stars": 0,
			"csatScore": 58,
			"text": "Burger King's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 58
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Burger King's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Burger King's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Burger King's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Burger King's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Burger King's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 56,
			"stars": 0,
			"csatScore": 56,
			"text": "Burger King's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 56
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Burger King's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Chemicals",
			"groupId": 506,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Burger King's Customer Satisfaction score is  rated by Chemicals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Burger King's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Burger King's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Burger King's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Burger King's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 62,
			"stars": 0,
			"csatScore": 62,
			"text": "Burger King's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 62
		},
		{
			"label": "Events Services",
			"groupId": 517,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Burger King's Customer Satisfaction score is  rated by Events Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Facilities Services",
			"groupId": 518,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Burger King's Customer Satisfaction score is  rated by Facilities Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Fishing and Farming",
			"groupId": 519,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Burger King's Customer Satisfaction score is  rated by Fishing and Farming customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 36,
			"stars": 0,
			"csatScore": 36,
			"text": "Burger King's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 36
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Burger King's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Burger King's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Burger King's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "Burger King's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 86
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Burger King's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Burger King's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Burger King's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Burger King's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Burger King's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Burger King's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Burger King's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Burger King's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Burger King's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Burger King's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Burger King's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Burger King's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	51
Accounting	58
Aerospace and Aviation	58
Architecture and Planning	72
Arts and Entertainment	60
Automotive and Transportation	25
Banking and Financial Services	50
Beverage, Wine and Spirits	25
Business and Consumer Services	56
Business Supplies and Equipment	67
Chemicals	33
Construction	34
Consulting	34
Consumer Goods	20
Consumer Services	34
Education	62
Events Services	20
Facilities Services	67
Fishing and Farming	67
Government and Public Policy	36
Healthcare, Hospitals and Medicine	16
Hospitality	40
Legal	50
Travel and Hospitality	86
Manufacturing and Machinery	80
Marketing, Advertising and Research	60
Mechanical, Civil or Industrial Engineering	67
Military and Defense	17
Non-Profit	67
Professional Services	13
Public Relations and Communications	0
Real Estate	50
Restaurants	43
Retail	50
Transportation	33
Utilities	33

Burger King Customer Satisfaction vs. Competitors

Compared to its competitors, Burger King's Customer Satisfaction score is rated right above Luby's, and is preceded by Papa John's International.

COMPANY		Customer Satisfaction (CSAT) Score
	Prezzo	100%
	Tim Hortons	81%
	McDonald's	72%
	KFC	68%
	Hardee's	58%
	Papa John's International	54%
	Burger King	52%
	Luby's	45%

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Burger King Customer Service

2.9/5

Burger King has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About Burger King's Customer Service

Address

Miami, FL

Website

http://www.bk.com

Phone Number

305-378-3000

Quick Insights into Burger King Customer Service

Burger King's Customer Service score was rated highest by customers from the Fishing and Farming industry, and rated lowest by customers from the Transportation industry.

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Ranked Burger King Customer Service the Highest

Fishing and Farming	4.8
Asian or Pacific Islander	4
1 to 2 Years	3.5

Ranked Burger King Customer Service the Lowest

Caucasian	1.9
61-65	1.7
Transportation	1.5

Burger King Customer Service Score by Gender

Male customers rated Burger King's Customer Service score 0.2 stars higher than Female customers.

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Male

2.8/5

Female

2.6/5

Burger King Customer Service Score by Ethnicity

Burger King's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.9	Caucasian	1.9
Hispanic or Latino 2.5	Hispanic or Latino	2.5
African American/Black 2.9	African American/Black	2.9
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 3	Native American	3
Other 2.9	Other	2.9

Burger King Customer Service Score by Age

Burger King's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
26-30 3.3	26-30	3.3
31-35 2.4	31-35	2.4
36-40 2.3	36-40	2.3
41-45 1.7	41-45	1.7
46-50 2	46-50	2
51-55 1.8	51-55	1.8
56-60 1.7	56-60	1.7
61-65 1.7	61-65	1.7
66+ 2.5	66+	2.5

Burger King Customer Service Score by Usage

Burger King's Customer Service score was rated the highest by customers who have used Burger King's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3
1 to 2 Years	3.5
2 to 5 Years	3.4
5 to 10 Years	3
Over 10 Years	2.1

Burger King Customer Service Score by Industry

Burger King's Customer Service score was rated the highest by Fishing and Farming industry customers, and the lowest by Transportation industry customers.

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Tech	2.5
Accounting	3.6
Aerospace and Aviation	3.3
Fashion and Beauty	3.9
Architecture and Planning	3.5
Arts and Entertainment	3.2
Automotive and Transportation	2
Banking and Financial Services	2.8
Beverage, Wine and Spirits	1.7
Biotech and Pharmaceuticals	3.4
Business and Consumer Services	2.8
Business Supplies and Equipment	3.5
Chemicals	1.5
Construction	2.3
Consulting	2.6
Consumer Goods	1.8
Consumer Services	1.5
Education	3.4
Environmental Services	3
Events Services	2.4
Facilities Services	3.3
Fishing and Farming	4.8
Government and Public Policy	2.3
Healthcare, Hospitals and Medicine	1.5
Hospitality	2.1
Legal	2.8
Travel and Hospitality	3.5
Logistics and Supply Chain	2.3
Manufacturing and Machinery	3.3
Marketing, Advertising and Research	3.1
Mechanical, Civil or Industrial Engineering	3.3
Media and Entertainment	3.5
Military and Defense	2.5
Non-Profit	3.3
Professional Services	1.5
Public Relations and Communications	1.9
Real Estate	2.5
Restaurants	2.6
Retail	2.6
Security and Investigations	3.5
Transportation	1.5
Utilities	1.7

Burger King Customer Service vs. Competitors

Compared to its competitors, Burger King's Customer Service score is rated right below Papa John's International.

COMPANY		Customer Service Score
	Tim Hortons	3.8/5
	McDonald's	3.6/5
	Prezzo	3.5/5
	KFC	3.4/5
	Hardee's	3.1/5
	Luby's	2.9/5
	Papa John's International	2.9/5
	Burger King	2.9/5

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Burger King as an Employer

2.5/5

Burger King has a 2.5/5 stars for its overall company culture rated by their employees

bottom

CEO of Burger King

Daniel Schwartz

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Burger King scored a -13 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Burger King would recommend the brand to a friend. ENPS measures how likely Burger King employees would recommend working at Burger King to a friend.

Net Promoter Score

-13

NPS Score

36%	Promoters
15%	Passive
49%	Detractors

Employee Net Promoter Score

-42

eNPS Score

23%	Promoters
12%	Passive
65%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail