-21
NPS
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Papa John's International
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About Papa John's International's Brand
Among its major competitors, Papa John's International is ranked in 4th place for NPS while Darden Restaurants is 1st, and Zume Pizza is 2nd. Overall, Papa John's International has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $3.42B
Brand at a Glance
68%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Papa John's International Ranking
- #4 / 4 of its competitors
Papa John's International NPS
Papa John's International's Net Promoter Score (NPS) is a -21 with 28% Promoters, 23% Passives, and 49% Detractors. Net Promoter Score tracks whether Papa John's International's customers would recommend using the product based on a scale of -100 to 100.
Papa John's International Overall NPS
| 28% | Promoters |
|---|---|
| 23% | Passives |
| 49% | Detractors |
Papa John's International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -20 | Oct 2023 | -20 |
Nov 2023 -19 | Nov 2023 | -19 |
Dec 2023 -21 | Dec 2023 | -21 |
Feb 2024 -23 | Feb 2024 | -23 |
Mar 2024 -23 | Mar 2024 | -23 |
Jul 2024 -24 | Jul 2024 | -24 |
Oct 2024 -22 | Oct 2024 | -22 |
Jan 2025 -24 | Jan 2025 | -24 |
Feb 2025 -23 | Feb 2025 | -23 |
Jul 2025 -21 | Jul 2025 | -21 |
Aug 2025 -22 | Aug 2025 | -22 |
Jan 2026 -21 | Jan 2026 | -21 |
How Other Brands Compare
Papa John's International is ranked #4 for NPS among its competitors. Darden Restaurants and Zume Pizza come in first and second, with Luby's coming in at third. Among those competitors, it is the second most valued company behind Darden Restaurants.
Papa John's International |  Darden Restaurants |  Zume Pizza |  Luby's | |
| Global Ranking | #- | #342 | #- | #- |
| NPS | -21 | 20 | 0 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $3.42B | $18.85B | $2.25B | $106.67M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Papa John's International NPS by Gender
Female customers rated Papa John's International's NPS 6 points higher than Male customers.
Male
-23
Papa John's International's NPS was rated -23 by Male customers on Comparably.
31%
Promoters
15%
Passives
54%
Detractors
Female
-17
Papa John's International's NPS was rated -17 by Female customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Papa John's International NPS by Ethnicity
Papa John's International's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
African American/Black -33 | African American/Black | -33 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Papa John's International NPS by Age
Papa John's International's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Papa John's International NPS by Usage
Papa John's International's NPS was rated the highest by customers who have used Papa John's International's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Over 10 Years -40 | Over 10 Years | -40 |
Papa John's International NPS vs. Competitors
Compared to its competitors, Papa John's International's NPS is rated right above Bojangles , and is preceded by Luby's.
| COMPANY | NPS Score | |
|---|---|---|
| Darden Restaurants | 20 |
| Zume Pizza | 0 |
| Luby's | -1 |
| Papa John's International | -21 |
 | Bojangles | -49 |
 | Ruby Tuesday | -63 |
Papa John's International Customer Reviews
Out of the 4 Papa John's International customer reviews 2 were positive and 2 were constructive. Papa John's International customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Papa John's International Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Papa John's International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Papa John's International Customer Loyalty Score by Gender
Male customers rated Papa John's International's Customer Loyalty score 2% higher than Female customers.
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Male
72%
Yes
Female
70%
Yes
Papa John's International Customer Loyalty Score by Ethnicity
Papa John's International's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Papa John's International.
50
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Papa John's International Customer Loyalty Score by Age
Papa John's International's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
41-45 100% | 41-45 | 100% |
Papa John's International Customer Loyalty Score by Usage
Papa John's International's Customer Loyalty score was rated the highest by customers who have used Papa John's International's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Papa John's International Customer Loyalty Score by Industry
Papa John's International's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Papa John's International Customer Loyalty vs. Competitors
Compared to its competitors, Papa John's International's Customer Loyalty score is rated right above Ruby Tuesday, and is preceded by Luby's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Zume Pizza | 100% |
| Bojangles | 77% |
| Luby's | 70% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
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Papa John's International Product Quality
2.9/5
Papa John's International has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Papa John's International Product Information
Papa John's International’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Papa John's International's product the highest. Reviewers from the Tech industry rated Papa John's International the lowest at 2.
- Website
- https://www.papajohns.com/
- Company Size
- 10,000+ Employees
Industry
Food and Beverages
Quick Insights into Papa John's International Product Quality
Papa John's International's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
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Ranked Papa John's International Product Quality the Highest
Ranked Papa John's International Product Quality the Lowest
Papa John's International Product Quality Score by Gender
Male customers rated Papa John's International's Product Quality score 0.3 stars higher than Female customers.
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Male
3.2/5
Female
2.9/5
Papa John's International Product Quality Score by Ethnicity
Papa John's International's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Papa John's International Product Quality Score by Age
Papa John's International's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
41-45 3.8 | 41-45 | 3.8 |
Papa John's International Product Quality Score by Usage
Papa John's International's Product Quality score was rated the highest by customers who have used Papa John's International's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Papa John's International Product Quality Score by Industry
Papa John's International's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Papa John's International Product Quality vs. Competitors
Compared to its competitors, Papa John's International's Product Quality score is rated right above Bojangles , and is preceded by Luby's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zume Pizza | 5/5 |
| Darden Restaurants | 3.8/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Bojangles | 2.1/5 |
| Ruby Tuesday | 1.8/5 |
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Papa John's International Pricing
Papa John's International ROI & Value For Money
2.9/5
Papa John's International has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Papa John's International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Papa John's International.
Quick Insights into Papa John's International ROI
Papa John's International's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
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Ranked Papa John's International ROI the Highest
Ranked Papa John's International ROI the Lowest
Papa John's International ROI Score by Gender
Male customers rated Papa John's International's ROI score 0.5 stars higher than Female customers.
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Male
3.1/5
Female
2.6/5
Papa John's International ROI Score by Ethnicity
Papa John's International's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Papa John's International ROI Score by Age
Papa John's International's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
41-45 3.7 | 41-45 | 3.7 |
Papa John's International ROI Score by Usage
Papa John's International's ROI score was rated the highest by customers who have used Papa John's International's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Papa John's International ROI Score by Industry
Papa John's International's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Papa John's International Pricing vs. Competitors
Compared to its competitors, Papa John's International's ROI score is rated right above Luby's, and is preceded by Darden Restaurants.
| COMPANY | Pricing Score | |
|---|---|---|
| Zume Pizza | 5/5 |
| Darden Restaurants | 3.7/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Bojangles | 2.4/5 |
| Ruby Tuesday | 1.9/5 |
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Papa John's International Customer Satisfaction (CSAT)
Papa John's International Customer Satisfaction (CSAT) Score
54 / 100
Papa John's International has an overall Customer Satisfaction score of 54 rated by its users and customers.
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Very Satisfied
17%
Satisfied
37%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
9%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Papa John's International Customer Satisfaction
Papa John's International's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Papa John's International Customer Satisfaction the Highest
Ranked Papa John's International Customer Satisfaction the Lowest
Papa John's International Customer Satisfaction Score by Gender
Papa John's International's Customer Satisfaction score was rated 50 by both Female and Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 30% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Papa John's International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Papa John's International's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
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28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to African American/Black
Papa John's International's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Papa John's International Customer Satisfaction Score by Age
Papa John's International's Customer Satisfaction score was rated 75 points by customers ages 18-25 and customers ages 41-45 on Comparably.
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 41-45 | 75% |
Papa John's International Customer Satisfaction Score by Usage
Papa John's International's Customer Satisfaction score was rated the highest by customers who have used Papa John's International's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Papa John's International Customer Satisfaction Score by Industry
Papa John's International's Customer Satisfaction score was rated 67 points by Accounting industry customers.
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"text": "Papa John's International's Customer Satisfaction score was rated 67 points by Accounting industry customers.",
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"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Papa John's International's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}Papa John's International Customer Satisfaction vs. Competitors
Compared to its competitors, Papa John's International's Customer Satisfaction score is rated right above Luby's, and is preceded by Darden Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Darden Restaurants | 71% |
| Papa John's International | 54% |
| Luby's | 45% |
| Bojangles | 31% |
| Ruby Tuesday | 21% |
| Zume Pizza | 0% |
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Papa John's International Customer Service
2.9/5
Papa John's International has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Papa John's International's Customer Service
Address
Louisville, KY
Website
https://www.papajohns.com/
Quick Insights into Papa John's International Customer Service
Papa John's International's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
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Ranked Papa John's International Customer Service the Highest
Ranked Papa John's International Customer Service the Lowest
Papa John's International Customer Service Score by Gender
Male customers rated Papa John's International's Customer Service score 0.4 stars higher than Female customers.
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Male
3/5
Female
2.6/5
Papa John's International Customer Service Score by Ethnicity
Papa John's International's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Papa John's International Customer Service Score by Age
Papa John's International's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
41-45 3.6 | 41-45 | 3.6 |
Papa John's International Customer Service Score by Usage
Papa John's International's Customer Service score was rated the highest by customers who have used Papa John's International's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Papa John's International Customer Service Score by Industry
Papa John's International's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Papa John's International Customer Service vs. Competitors
Compared to its competitors, Papa John's International's Customer Service score is rated right above Bojangles , and is preceded by Luby's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zume Pizza | 5/5 |
| Darden Restaurants | 3.7/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Bojangles | 2/5 |
| Ruby Tuesday | 1.8/5 |
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Papa John's International as an Employer
2.5/5
Papa John's International has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Papa John's International
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Papa John's International scored a -21 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Papa John's International would recommend the brand to a friend. ENPS measures how likely Papa John's International employees would recommend working at Papa John's International to a friend.
Net Promoter Score
-21
NPS Score
| 28% | Promoters |
|---|---|
| 23% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 26% | Promoters |
|---|---|
| 15% | Passive |
| 59% | Detractors |
