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NPS
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Zume Pizza
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About Zume Pizza's Brand
Zume is the pizza that feeds your soul. #deliciousdelivered Among its major competitors, Zume Pizza is ranked in 3rd place for NPS while Domino's Pizza is 1st, and Pizza Hut is 2nd.Their current valuation is $2.25B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Zume Pizza Ranking
- #3 / 4 of its competitors
Zume Pizza NPS
Zume Pizza's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Zume Pizza's customers would recommend using the product based on a scale of -100 to 100.
Zume Pizza Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Zume Pizza NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
How Other Brands Compare
Zume Pizza is ranked third for NPS among its competitors. Domino's Pizza and Pizza Hut come in first and second, with Little Caesar's coming in at #4. Among those competitors, it is the lowest valued company behind Pizza Hut.
Zume Pizza |  Domino's Pizza |  Pizza Hut |  Little Caesar's | |
| Global Ranking | #- | #115 | #153 | #- |
| NPS | 0 | 17 | 5 | -28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $2.25B | $14.27B | $33.20B | $19.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zume Pizza NPS vs. Competitors
Compared to its competitors, Zume Pizza's NPS is rated right above Papa John's International, and is preceded by Pizza Hut.
| COMPANY | NPS Score | |
|---|---|---|
| Domino's Pizza | 17 |
| Pizza Hut | 5 |
| Zume Pizza | 0 |
 | Papa John's International | -21 |
| Little Caesar's | -28 |
 | Freshly | -60 |
Zume Pizza Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Zume Pizza users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Zume Pizza Customer Loyalty vs. Competitors
Compared to its competitors, Zume Pizza's Customer Loyalty score is rated right above Domino's Pizza.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Zume Pizza | 100% |
| Domino's Pizza | 76% |
| Little Caesar's | 75% |
| Pizza Hut | 74% |
| Freshly | 69% |
| Papa John's International | 68% |
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Zume Pizza Product Quality
5/5
Zume Pizza has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Zume Pizza Product Information
Zume Pizza’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.zumepizza.com/
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Food and Beverages
Hardware and Devices
Zume Pizza Product Quality vs. Competitors
Compared to its competitors, Zume Pizza's Product Quality score is rated right above Domino's Pizza.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zume Pizza | 5/5 |
| Domino's Pizza | 3.7/5 |
| Pizza Hut | 3.6/5 |
| Freshly | 3.1/5 |
| Papa John's International | 2.9/5 |
| Little Caesar's | 2.6/5 |
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Zume Pizza Pricing
Zume Pizza ROI & Value For Money
5/5
Zume Pizza has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Zume Pizza Pricing vs. Competitors
Compared to its competitors, Zume Pizza's ROI score is rated right above Domino's Pizza.
| COMPANY | Pricing Score | |
|---|---|---|
| Zume Pizza | 5/5 |
| Domino's Pizza | 3.6/5 |
| Pizza Hut | 3.3/5 |
| Papa John's International | 2.9/5 |
| Freshly | 2.9/5 |
| Little Caesar's | 2.7/5 |
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Zume Pizza Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zume Pizza Customer Satisfaction vs. Competitors
Compared to its competitors, Zume Pizza's Customer Satisfaction score is rated right below Freshly.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Domino's Pizza | 75% |
| Pizza Hut | 68% |
| Papa John's International | 54% |
| Little Caesar's | 41% |
| Freshly | 40% |
| Zume Pizza | 0% |
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Zume Pizza Customer Service
5/5
Zume Pizza has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Zume Pizza's Customer Service
Address
250 Polaris Ave., Mountain View, CA 94043
Website
http://www.zumepizza.com/
Phone Number
(415)634-9885
Zume Pizza's Social Links
Zume Pizza Customer Service vs. Competitors
Compared to its competitors, Zume Pizza's Customer Service score is rated right above Domino's Pizza.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zume Pizza | 5/5 |
| Domino's Pizza | 3.7/5 |
| Pizza Hut | 3.4/5 |
| Papa John's International | 2.9/5 |
| Freshly | 2.5/5 |
| Little Caesar's | 2.4/5 |
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Consumer vs. Employees
Zume Pizza scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Zume Pizza would recommend the brand to a friend. ENPS measures how likely Zume Pizza employees would recommend working at Zume Pizza to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
