-49
NPS
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Bojangles
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About Bojangles' Brand
Among its major competitors, Bojangles is ranked in 4th place for NPS while Darden Restaurants is 1st, and Luby's is 2nd.
Brand at a Glance
77%
Customer Loyalty
2.1/5
Product Quality
2.4/5
Pricing
2/5
Customer Service
Bojangles Ranking
- #4 / 4 of its competitors
Bojangles NPS
Bojangles 's Net Promoter Score (NPS) is a -49 with 21% Promoters, 9% Passives, and 70% Detractors. Net Promoter Score tracks whether Bojangles 's customers would recommend using the product based on a scale of -100 to 100.
Bojangles Overall NPS
| 21% | Promoters |
|---|---|
| 9% | Passives |
| 70% | Detractors |
Bojangles NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -54 | Jul 2024 | -54 |
Sep 2024 -53 | Sep 2024 | -53 |
Oct 2024 -55 | Oct 2024 | -55 |
Dec 2024 -55 | Dec 2024 | -55 |
Jan 2025 -53 | Jan 2025 | -53 |
Feb 2025 -53 | Feb 2025 | -53 |
Apr 2025 -53 | Apr 2025 | -53 |
May 2025 -51 | May 2025 | -51 |
Sep 2025 -49 | Sep 2025 | -49 |
Nov 2025 -49 | Nov 2025 | -49 |
Dec 2025 -49 | Dec 2025 | -49 |
Jan 2026 -51 | Jan 2026 | -51 |
How Other Brands Compare
Bojangles is ranked #4 for NPS among its competitors. Darden Restaurants and Luby's come in first and second, with Papa John's International coming in at third.
Bojangles |  Darden Restaurants |  Papa John's International |  Luby's | |
| Global Ranking | #- | #342 | #- | #- |
| NPS | -49 | 20 | -21 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.85B | $3.42B | $106.67M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bojangles NPS by Gender
Female customers rated Bojangles 's NPS 19 points higher than Male customers.
Male
-53
Bojangles 's NPS was rated -53 by Male customers on Comparably.
21%
Promoters
5%
Passives
74%
Detractors
Female
-34
Bojangles 's NPS was rated -34 by Female customers on Comparably.
31%
Promoters
4%
Passives
65%
Detractors
Bojangles NPS by Ethnicity
Bojangles 's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -53 | Caucasian | -53 |
African American/Black -38 | African American/Black | -38 |
Other -80 | Other | -80 |
Bojangles NPS by Age
Bojangles 's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
Bojangles NPS by Usage
Bojangles 's NPS was rated the highest by customers who have used Bojangles 's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -26 | 2 to 5 Years | -26 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -40 | Over 10 Years | -40 |
Bojangles NPS vs. Competitors
Compared to its competitors, Bojangles 's NPS is rated right above Ruby Tuesday, and is preceded by Papa John's International.
| COMPANY | NPS Score | |
|---|---|---|
| Darden Restaurants | 20 |
| Luby's | -1 |
| Papa John's International | -21 |
| Bojangles | -49 |
 | Ruby Tuesday | -63 |
Bojangles Customer Reviews
Out of the 7 Bojangles customer reviews 3 were positive and 4 were constructive. Bojangles customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bojangles Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Bojangles users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bojangles Customer Loyalty Score by Gender
Female customers rated Bojangles 's Customer Loyalty score 4% higher than Male customers.
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Male
86%
Yes
Female
90%
Yes
Bojangles Customer Loyalty Score by Ethnicity
Bojangles 's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bojangles .
86
out of 100
Caucasian
93
out of 100
African American/Black
82
out of 100
Other
Bojangles Customer Loyalty Score by Age
Bojangles 's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 63% | 18-25 | 63% |
26-30 100% | 26-30 | 100% |
36-40 100% | 36-40 | 100% |
41-45 85% | 41-45 | 85% |
61-65 100% | 61-65 | 100% |
Bojangles Customer Loyalty Score by Usage
Bojangles 's Customer Loyalty score was rated the highest by customers who have used Bojangles 's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bojangles Customer Loyalty Score by Industry
Bojangles 's Customer Loyalty score was rated the highest by Restaurants industry customers, and the lowest by Tech industry customers.
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Bojangles Customer Loyalty vs. Competitors
Compared to its competitors, Bojangles 's Customer Loyalty score is rated right above Luby's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bojangles | 77% |
| Luby's | 70% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
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Bojangles Product Quality
2.1/5
Bojangles has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Bojangles Product Information
Bojangles ’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Restaurants industry rated Bojangles 's product the highest. Reviewers from the Tech industry rated Bojangles the lowest at 2.1.
- Website
- http://www.bojangles.com
- Company Size
- 11-50 Employees
Quick Insights into Bojangles Product Quality
Bojangles 's Product Quality score was rated highest by customers from the Restaurants industry, and rated lowest by customers who have used Bojangles 's products/services for 5 to 10 Years.
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Ranked Bojangles Product Quality the Highest
Ranked Bojangles Product Quality the Lowest
Bojangles Product Quality Score by Gender
Female customers rated Bojangles 's Product Quality score 0.4 stars higher than Male customers.
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Male
2/5
Female
2.4/5
Bojangles Product Quality Score by Ethnicity
Bojangles 's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 1.8 | Other | 1.8 |
Bojangles Product Quality Score by Age
Bojangles 's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 2 | 26-30 | 2 |
36-40 2.3 | 36-40 | 2.3 |
41-45 1.6 | 41-45 | 1.6 |
61-65 2.5 | 61-65 | 2.5 |
Bojangles Product Quality Score by Usage
Bojangles 's Product Quality score was rated the highest by customers who have used Bojangles 's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Bojangles Product Quality Score by Industry
Bojangles 's Product Quality score was rated the highest by Restaurants industry customers, and the lowest by Tech industry customers.
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Bojangles Product Quality vs. Competitors
Compared to its competitors, Bojangles 's Product Quality score is rated right above Ruby Tuesday, and is preceded by Papa John's International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Darden Restaurants | 3.8/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Bojangles | 2.1/5 |
| Ruby Tuesday | 1.8/5 |
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Bojangles Pricing
Bojangles ROI & Value For Money
2.4/5
Bojangles has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Bojangles Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Restaurants industry think that they had the lowest ROI from Bojangles .
Quick Insights into Bojangles ROI
Bojangles 's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Bojangles 's products/services for 5 to 10 Years.
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Ranked Bojangles ROI the Highest
Ranked Bojangles ROI the Lowest
Bojangles ROI Score by Gender
Female customers rated Bojangles 's ROI score 0.5 stars higher than Male customers.
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Male
2.2/5
Female
2.7/5
Bojangles ROI Score by Ethnicity
Bojangles 's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 2.2 | Other | 2.2 |
Bojangles ROI Score by Age
Bojangles 's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
26-30 2.1 | 26-30 | 2.1 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.7 | 41-45 | 1.7 |
61-65 2.7 | 61-65 | 2.7 |
Bojangles ROI Score by Usage
Bojangles 's ROI score was rated the highest by customers who have used Bojangles 's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Bojangles ROI Score by Industry
Bojangles 's ROI score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Bojangles Pricing vs. Competitors
Compared to its competitors, Bojangles 's ROI score is rated right above Ruby Tuesday, and is preceded by Luby's.
| COMPANY | Pricing Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Bojangles | 2.4/5 |
| Ruby Tuesday | 1.9/5 |
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Bojangles Customer Satisfaction (CSAT)
Bojangles Customer Satisfaction (CSAT) Score
31 / 100
Bojangles has an overall Customer Satisfaction score of 31 rated by its users and customers.
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Very Satisfied
22%
Satisfied
9%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bojangles Customer Satisfaction
Bojangles 's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Bojangles 's products/services for 5 to 10 Years.
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Ranked Bojangles Customer Satisfaction the Highest
Ranked Bojangles Customer Satisfaction the Lowest
Bojangles Customer Satisfaction Score by Gender
Female customers rated Bojangles 's Customer Satisfaction score 13 points higher than Male customers.
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27 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 58% |
40 / 100
FemaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 4% | |
Very Dissatisfied | 44% |
Bojangles Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bojangles' Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.
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27 / 100
Very Satisfied
16%
Satisfied
11%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
53%
CSAT according to African American/Black
Bojangles' Customer Satisfaction (CSAT) score was rated 46% according to African American/Black users and customers.
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46 / 100
Very Satisfied
38%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
46%
CSAT according to Other
Bojangles' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
Bojangles Customer Satisfaction Score by Age
Bojangles 's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 36% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 17% | |||||||||||||||
| 61-65 | 40% |
Bojangles Customer Satisfaction Score by Usage
Bojangles 's Customer Satisfaction score was rated the highest by customers who have used Bojangles 's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Bojangles Customer Satisfaction Score by Industry
Bojangles 's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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}Bojangles Customer Satisfaction vs. Competitors
Compared to its competitors, Bojangles 's Customer Satisfaction score is rated right above Ruby Tuesday, and is preceded by Luby's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Darden Restaurants | 71% |
| Papa John's International | 54% |
| Luby's | 45% |
| Bojangles | 31% |
| Ruby Tuesday | 21% |
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Bojangles Customer Service
2/5
Bojangles has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Bojangles 's Customer Service
Website
http://www.bojangles.com
Quick Insights into Bojangles Customer Service
Bojangles 's Customer Service score was rated highest by customers who have used Bojangles 's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Bojangles Customer Service the Highest
Ranked Bojangles Customer Service the Lowest
Bojangles Customer Service Score by Gender
Female customers rated Bojangles 's Customer Service score 0.2 stars higher than Male customers.
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Male
1.9/5
Female
2.1/5
Bojangles Customer Service Score by Ethnicity
Bojangles 's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 1.5 | Other | 1.5 |
Bojangles Customer Service Score by Age
Bojangles 's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 1.5 | 26-30 | 1.5 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.5 | 41-45 | 1.5 |
61-65 2.5 | 61-65 | 2.5 |
Bojangles Customer Service Score by Usage
Bojangles 's Customer Service score was rated the highest by customers who have used Bojangles 's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Bojangles Customer Service Score by Industry
Bojangles 's Customer Service score was rated the highest by Restaurants industry customers, and the lowest by Tech industry customers.
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Bojangles Customer Service vs. Competitors
Compared to its competitors, Bojangles 's Customer Service score is rated right above Ruby Tuesday, and is preceded by Papa John's International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Bojangles | 2/5 |
| Ruby Tuesday | 1.8/5 |
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Bojangles as an Employer
Consumer vs. Employees
Bojangles scored a -49 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Bojangles would recommend the brand to a friend. ENPS measures how likely Bojangles employees would recommend working at Bojangles to a friend.
Net Promoter Score
-49
NPS Score
| 21% | Promoters |
|---|---|
| 9% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 23% | Promoters |
|---|---|
| 11% | Passive |
| 66% | Detractors |
