-63
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ruby Tuesday
Marketing or Exec? Claim Your Free Account
About Ruby Tuesday's Brand
Ruby Tuesday is a casual dining restaurant chain that also offers catering services. Among its major competitors, Ruby Tuesday is ranked in 8th place for NPS while Brinker International is 1st, and Texas Roadhouse is 2nd. Overall, Ruby Tuesday has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
64%
Customer Loyalty
1.8/5
Product Quality
1.9/5
Pricing
1.8/5
Customer Service
Ruby Tuesday CMO
Ruby Tuesday Ranking
- #4 / 4 of its competitors
Ruby Tuesday NPS
Ruby Tuesday's Net Promoter Score (NPS) is a -63 with 16% Promoters, 5% Passives, and 79% Detractors. Net Promoter Score tracks whether Ruby Tuesday's customers would recommend using the product based on a scale of -100 to 100.
Ruby Tuesday Overall NPS
| 16% | Promoters |
|---|---|
| 5% | Passives |
| 79% | Detractors |
Ruby Tuesday NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -56 | Aug 2024 | -56 |
Sep 2024 -56 | Sep 2024 | -56 |
Nov 2024 -56 | Nov 2024 | -56 |
Dec 2024 -56 | Dec 2024 | -56 |
Feb 2025 -56 | Feb 2025 | -56 |
Mar 2025 -58 | Mar 2025 | -58 |
May 2025 -59 | May 2025 | -59 |
Jun 2025 -59 | Jun 2025 | -59 |
Jul 2025 -59 | Jul 2025 | -59 |
Sep 2025 -57 | Sep 2025 | -57 |
Dec 2025 -57 | Dec 2025 | -57 |
Jan 2026 -63 | Jan 2026 | -63 |
How Other Brands Compare
Ruby Tuesday is ranked #4 for NPS among its competitors. Texas Roadhouse and Darden Restaurants come in first and second, with Red Robin coming in at third.
Ruby Tuesday |  Darden Restaurants |  Texas Roadhouse |  Red Robin | |
| Global Ranking | #- | #342 | #439 | #628 |
| NPS | -63 | 20 | 26 | -4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $18.85B | $6.93B | $589.34M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ruby Tuesday NPS by Gender
Female customers rated Ruby Tuesday's NPS 22 points higher than Male customers.
Male
-88
Ruby Tuesday's NPS was rated -88 by Male customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Female
-66
Ruby Tuesday's NPS was rated -66 by Female customers on Comparably.
16%
Promoters
2%
Passives
82%
Detractors
Ruby Tuesday NPS by Ethnicity
Ruby Tuesday's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -74 | Caucasian | -74 |
African American/Black -76 | African American/Black | -76 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -74 | Other | -74 |
Ruby Tuesday NPS by Age
Ruby Tuesday's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Ruby Tuesday NPS by Usage
Ruby Tuesday's NPS was rated the highest by customers who have used Ruby Tuesday's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
1 to 2 Years -42 | 1 to 2 Years | -42 |
2 to 5 Years -86 | 2 to 5 Years | -86 |
5 to 10 Years -58 | 5 to 10 Years | -58 |
Over 10 Years -84 | Over 10 Years | -84 |
Ruby Tuesday NPS vs. Competitors
Compared to its competitors, Ruby Tuesday's NPS is rated right below Bojangles .
| COMPANY | NPS Score | |
|---|---|---|
 | Brinker International | 38 |
| Texas Roadhouse | 26 |
| Darden Restaurants | 20 |
 | Luby's | -1 |
| Red Robin | -4 |
 | Papa John's International | -21 |
 | Bojangles | -49 |
| Ruby Tuesday | -63 |
Ruby Tuesday Customer Reviews
Out of the 16 Ruby Tuesday customer reviews 3 were positive and 13 were constructive. Ruby Tuesday customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ruby Tuesday Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Ruby Tuesday users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ruby Tuesday Customer Loyalty Score by Gender
Female customers rated Ruby Tuesday's Customer Loyalty score 4% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ruby Tuesday.
Male
64%
Yes
Female
68%
Yes
Ruby Tuesday Customer Loyalty Score by Ethnicity
Ruby Tuesday's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ruby Tuesday.
66
out of 100
Caucasian
49
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
76
out of 100
Other
Ruby Tuesday Customer Loyalty Score by Age
Ruby Tuesday's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ruby Tuesday.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 40% | 26-30 | 40% |
31-35 46% | 31-35 | 46% |
36-40 70% | 36-40 | 70% |
41-45 73% | 41-45 | 73% |
46-50 82% | 46-50 | 82% |
51-55 81% | 51-55 | 81% |
56-60 91% | 56-60 | 91% |
61-65 44% | 61-65 | 44% |
66+ 65% | 66+ | 65% |
Ruby Tuesday Customer Loyalty Score by Usage
Ruby Tuesday's Customer Loyalty score was rated the highest by customers who have used Ruby Tuesday's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ruby Tuesday Customer Loyalty Score by Industry
Ruby Tuesday's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ruby Tuesday Customer Loyalty vs. Competitors
Compared to its competitors, Ruby Tuesday's Customer Loyalty score is rated right above Darden Restaurants, and is preceded by Papa John's International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Texas Roadhouse | 84% |
| Bojangles | 77% |
| Brinker International | 75% |
| Luby's | 70% |
| Red Robin | 68% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
Unlock Ruby Tuesday Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ruby Tuesday Customer Loyalty vs. Competitors data and gain insights into your customers today.
Ruby Tuesday Product Quality
1.8/5
Ruby Tuesday has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ruby Tuesday's overall Product Quality score rated by its users and customers.
Ruby Tuesday Product Information
Ruby Tuesday’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Ruby Tuesday's product the highest. Reviewers from the Tech industry rated Ruby Tuesday the lowest at 1.5.
- Website
- http://www.rubytuesday.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
Quick Insights into Ruby Tuesday Product Quality
Ruby Tuesday's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Ruby Tuesday's Product Quality.
Ranked Ruby Tuesday Product Quality the Highest
Ranked Ruby Tuesday Product Quality the Lowest
Ruby Tuesday Product Quality Score by Gender
Female customers rated Ruby Tuesday's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ruby Tuesday.
Male
1.5/5
Female
1.6/5
Ruby Tuesday Product Quality Score by Ethnicity
Ruby Tuesday's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ruby Tuesday.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.7 | African American/Black | 1.7 |
Asian or Pacific Islander 1.7 | Asian or Pacific Islander | 1.7 |
Other 1.5 | Other | 1.5 |
Ruby Tuesday Product Quality Score by Age
Ruby Tuesday's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ruby Tuesday.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.8 | 31-35 | 1.8 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Ruby Tuesday Product Quality Score by Usage
Ruby Tuesday's Product Quality score was rated the highest by customers who have used Ruby Tuesday's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ruby Tuesday Product Quality Score by Industry
Ruby Tuesday's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Ruby Tuesday Product Quality vs. Competitors
Compared to its competitors, Ruby Tuesday's Product Quality score is rated right below Bojangles .
| COMPANY | Product Quality Score | |
|---|---|---|
| Darden Restaurants | 3.8/5 |
| Texas Roadhouse | 3.8/5 |
| Brinker International | 3.7/5 |
| Red Robin | 3.3/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Bojangles | 2.1/5 |
| Ruby Tuesday | 1.8/5 |
Unlock Ruby Tuesday Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ruby Tuesday Product Quality vs. Competitors data and gain insights into your customers today.
Ruby Tuesday Pricing
Ruby Tuesday ROI & Value For Money
1.9/5
Ruby Tuesday has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Ruby Tuesday's overall ROI score rated by its users and customers.
Ruby Tuesday Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Accounting industry think that they had the lowest ROI from Ruby Tuesday.
Quick Insights into Ruby Tuesday ROI
Ruby Tuesday's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Ruby Tuesday's ROI score.
Ranked Ruby Tuesday ROI the Highest
Ranked Ruby Tuesday ROI the Lowest
Ruby Tuesday ROI Score by Gender
Female customers rated Ruby Tuesday's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ruby Tuesday.
Male
1.5/5
Female
1.7/5
Ruby Tuesday ROI Score by Ethnicity
Ruby Tuesday's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ruby Tuesday.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 1.5 | Other | 1.5 |
Ruby Tuesday ROI Score by Age
Ruby Tuesday's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ruby Tuesday.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.7 | 31-35 | 1.7 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.8 | 66+ | 1.8 |
Ruby Tuesday ROI Score by Usage
Ruby Tuesday's ROI score was rated the highest by customers who have used Ruby Tuesday's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ruby Tuesday ROI Score by Industry
Ruby Tuesday's ROI score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ruby Tuesday Pricing vs. Competitors
Compared to its competitors, Ruby Tuesday's ROI score is rated right below Bojangles .
| COMPANY | Pricing Score | |
|---|---|---|
| Brinker International | 3.8/5 |
| Texas Roadhouse | 3.7/5 |
| Darden Restaurants | 3.7/5 |
| Red Robin | 3.1/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Bojangles | 2.4/5 |
| Ruby Tuesday | 1.9/5 |
Unlock Ruby Tuesday ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ruby Tuesday ROI vs. Competitors data and gain insights into your customers today.
Ruby Tuesday Customer Satisfaction (CSAT)
Ruby Tuesday Customer Satisfaction (CSAT) Score
21 / 100
Ruby Tuesday has an overall Customer Satisfaction score of 21 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
8%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
61%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ruby Tuesday Customer Satisfaction
Ruby Tuesday's Customer Satisfaction score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Military and Defense industry.
Sign Up to unlock insights into how customers have ranked Ruby Tuesday's Customer Satisfaction.
Ranked Ruby Tuesday Customer Satisfaction the Highest
Ranked Ruby Tuesday Customer Satisfaction the Lowest
Ruby Tuesday Customer Satisfaction Score by Gender
Female customers rated Ruby Tuesday's Customer Satisfaction score 11 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ruby Tuesday.
9 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 7% | |
Very Dissatisfied | 74% |
20 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 13% | |
Very Dissatisfied | 65% |
Ruby Tuesday Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ruby Tuesday's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ruby Tuesday.
14 / 100
Very Satisfied
13%
Satisfied
1%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
14%
Very Dissatisfied
69%
CSAT according to African American/Black
Ruby Tuesday's Customer Satisfaction (CSAT) score was rated 22% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ruby Tuesday.
22 / 100
Very Satisfied
15%
Satisfied
7%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
62%
CSAT according to Asian or Pacific Islander
Ruby Tuesday's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ruby Tuesday.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Ruby Tuesday's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ruby Tuesday.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
79%
Ruby Tuesday Customer Satisfaction Score by Age
Ruby Tuesday's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ruby Tuesday.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 36-40 | 29% | |||||||||||||||
| 41-45 | 11% | |||||||||||||||
| 46-50 | 22% | |||||||||||||||
| 51-55 | 22% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 16% |
Ruby Tuesday Customer Satisfaction Score by Usage
Ruby Tuesday's Customer Satisfaction score was rated the highest by customers who have used Ruby Tuesday's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ruby Tuesday Customer Satisfaction Score by Industry
Ruby Tuesday's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Ruby Tuesday Customer Satisfaction Score by Industry",
"text": "Ruby Tuesday's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Military and Defense industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Ruby Tuesday's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Accounting",
"groupId": 495,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Ruby Tuesday's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Ruby Tuesday's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Ruby Tuesday's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Ruby Tuesday's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Ruby Tuesday's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 27,
"stars": 0,
"csatScore": 27,
"text": "Ruby Tuesday's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 27
},
{
"label": "Hospitality",
"groupId": 523,
"score": 16,
"stars": 0,
"csatScore": 16,
"text": "Ruby Tuesday's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 16
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Ruby Tuesday's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Ruby Tuesday's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Restaurants",
"groupId": 558,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Ruby Tuesday's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Retail",
"groupId": 559,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Ruby Tuesday's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Ruby Tuesday Customer Satisfaction vs. Competitors
Compared to its competitors, Ruby Tuesday's Customer Satisfaction score is rated right below Bojangles .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Darden Restaurants | 71% |
| Texas Roadhouse | 70% |
| Red Robin | 65% |
| Brinker International | 59% |
| Papa John's International | 54% |
| Luby's | 45% |
| Bojangles | 31% |
| Ruby Tuesday | 21% |
Unlock Ruby Tuesday Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ruby Tuesday Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Ruby Tuesday Customer Service
1.8/5
Ruby Tuesday has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ruby Tuesday's overall Customer Service score rated by its users and customers.
About Ruby Tuesday's Customer Service
Address
Maryville, TN
Website
http://www.rubytuesday.com/
Phone Number
3042649340
Quick Insights into Ruby Tuesday Customer Service
Ruby Tuesday's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Restaurants industry.
Sign Up to unlock insights into how customers have ranked Ruby Tuesday's Customer Service score.
Ranked Ruby Tuesday Customer Service the Highest
Ranked Ruby Tuesday Customer Service the Lowest
Ruby Tuesday Customer Service Score by Gender
Female customers rated Ruby Tuesday's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ruby Tuesday.
Male
1.5/5
Female
1.7/5
Ruby Tuesday Customer Service Score by Ethnicity
Ruby Tuesday's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ruby Tuesday.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 1.5 | Other | 1.5 |
Ruby Tuesday Customer Service Score by Age
Ruby Tuesday's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ruby Tuesday.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.6 | 26-30 | 1.6 |
31-35 1.8 | 31-35 | 1.8 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Ruby Tuesday Customer Service Score by Usage
Ruby Tuesday's Customer Service score was rated the highest by customers who have used Ruby Tuesday's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ruby Tuesday Customer Service Score by Industry
Ruby Tuesday's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Ruby Tuesday Customer Service vs. Competitors
Compared to its competitors, Ruby Tuesday's Customer Service score is rated right below Bojangles .
| COMPANY | Customer Service Score | |
|---|---|---|
| Brinker International | 3.9/5 |
| Texas Roadhouse | 3.8/5 |
| Darden Restaurants | 3.7/5 |
| Red Robin | 3.2/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Bojangles | 2/5 |
| Ruby Tuesday | 1.8/5 |
Unlock Ruby Tuesday Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ruby Tuesday Customer Service vs. Competitors data and gain insights into your customers today.
Ruby Tuesday as an Employer
2.5/5
Ruby Tuesday has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Ruby Tuesday scored a -63 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Ruby Tuesday would recommend the brand to a friend. ENPS measures how likely Ruby Tuesday employees would recommend working at Ruby Tuesday to a friend.
Net Promoter Score
-63
NPS Score
| 16% | Promoters |
|---|---|
| 5% | Passive |
| 79% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 24% | Promoters |
|---|---|
| 14% | Passive |
| 62% | Detractors |
