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Texas Roadhouse is

Ranked

#37

Food and Beverages Brands

Brand Page

Texas Roadhouse

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Texas Roadhouse

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Texas Roadhouse is ranked #37 in Food and Beverages Brands

About Texas Roadhouse's Brand

Legendary Food, Legendary Service Texas Roadhouse’s brand is ranked #439 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Texas Roadhouse. When compared to other organizations within the Food and Beverages industry, Texas Roadhouse is ranked #37. Among its major competitors, Texas Roadhouse is ranked in 2nd place for NPS while Brinker International is 1st, and Yum! Brands is 3rd. Overall, Texas Roadhouse has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $6.93B

Brand at a Glance

84%

Customer Loyalty

3.8/5

Product Quality

3.7/5

Pricing

3.8/5

Customer Service

Texas Roadhouse CMO

Chris Jacobsen

Chris Jacobsen serves as the Chief Marketing Officer of Texas Roadhouse. Chris started at Texas Roadhouse in Feb of 2016. Chris currently resides in the Louisville, Kentucky Area.

Texas Roadhouse Ranking

^#439 in Global Best Brands
^#37 in Food and Beverages
^#1 / 4 of its competitors

Texas Roadhouse NPS

Texas Roadhouse's Net Promoter Score (NPS) is a 26 with 56% Promoters, 14% Passives, and 30% Detractors. Net Promoter Score tracks whether Texas Roadhouse's customers would recommend using the product based on a scale of -100 to 100.

Texas Roadhouse Overall NPS

NPS

56%	Promoters
14%	Passives
30%	Detractors

Texas Roadhouse NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 24	Feb 2025	24
Mar 2025 24	Mar 2025	24
Apr 2025 24	Apr 2025	24
May 2025 24	May 2025	24
Jun 2025 24	Jun 2025	24
Jul 2025 26	Jul 2025	26
Aug 2025 26	Aug 2025	26
Sep 2025 26	Sep 2025	26
Oct 2025 26	Oct 2025	26
Nov 2025 26	Nov 2025	26
Dec 2025 26	Dec 2025	26
Jan 2026 26	Jan 2026	26

How Other Brands Compare

Texas Roadhouse is ranked first for NPS among its competitors. Yum! Brands and Darden Restaurants come in second and third, with Outback Steakhouse coming in at #4. Among those competitors, it is the third most valued company behind Yum! Brands.

	Texas Roadhouse	Yum! Brands	Darden Restaurants	Outback Steakhouse
Global Ranking	#439	#136	#342	#431
NPS	26	24	20	-16
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$6.93B	$32.46B	$18.85B	$2.42B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Texas Roadhouse NPS by Gender

Female customers rated Texas Roadhouse's NPS 7 points higher than Male customers.

Male

Texas Roadhouse's NPS was rated 18 by Male customers on Comparably.

53%

Promoters

12%

Passives

35%

Detractors

Female

Texas Roadhouse's NPS was rated 25 by Female customers on Comparably.

59%

Promoters

Passives

34%

Detractors

Texas Roadhouse NPS by Ethnicity

Texas Roadhouse's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 19	Caucasian	19
Hispanic or Latino 31	Hispanic or Latino	31
African American/Black 40	African American/Black	40
Asian or Pacific Islander 9	Asian or Pacific Islander	9
Native American 0	Native American	0
Other 38	Other	38

Texas Roadhouse NPS by Age

Texas Roadhouse's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

70%

15%

26-30

86%

31-35

69%

31%

36-40

57%

36%

41-45

36%

14%

50%

46-50

38%

54%

51-55

41%

17%

42%

56-60

37%

58%

61-65

37%

63%

66+

67%

26%

Texas Roadhouse NPS by Usage

Texas Roadhouse's NPS was rated the highest by customers who have used Texas Roadhouse's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 17	Less than 1 Year	17
1 to 2 Years 19	1 to 2 Years	19
2 to 5 Years 28	2 to 5 Years	28
5 to 10 Years 25	5 to 10 Years	25
Over 10 Years 22	Over 10 Years	22

Texas Roadhouse NPS vs. Competitors

Compared to its competitors, Texas Roadhouse's NPS is rated right above Yum! Brands, and is preceded by Brinker International.

COMPANY		NPS Score
	Brinker International	38
	Texas Roadhouse	26
	Yum! Brands	24
	Darden Restaurants	20
	Luby's	-1
	Outback Steakhouse	-16
	Papa John's International	-21
	Logan's Roadhouse	-29
	O'Charley's	-31
	Ruby Tuesday	-63

Texas Roadhouse NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Texas Roadhouse's NPS is rated right above PepsiCo, and is preceded by Mars.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Hershey Company	35
	Starbucks	30
	Mars	27
	Texas Roadhouse	26
	PepsiCo	24
	McDonald's	19

Texas Roadhouse Customer Reviews

Out of the 72 Texas Roadhouse customer reviews 59 were positive and 13 were constructive. Texas Roadhouse customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Texas Roadhouse Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Texas Roadhouse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84%

16%

Texas Roadhouse Customer Loyalty Score by Gender

Texas Roadhouse's Customer Loyalty score was rated 86 by both Female and Male customers on Comparably.

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Male

86%

Yes

Female

86%

Yes

Texas Roadhouse Customer Loyalty Score by Ethnicity

Texas Roadhouse's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Texas Roadhouse Customer Loyalty Score by Age

Texas Roadhouse's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Texas Roadhouse.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 79%	18-25	79%
26-30 94%	26-30	94%
31-35 89%	31-35	89%
36-40 94%	36-40	94%
41-45 71%	41-45	71%
46-50 86%	46-50	86%
51-55 81%	51-55	81%
56-60 76%	56-60	76%
61-65 93%	61-65	93%
66+ 94%	66+	94%

Texas Roadhouse Customer Loyalty Score by Usage

Texas Roadhouse's Customer Loyalty score was rated the highest by customers who have used Texas Roadhouse's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	55%
1 to 2 Years	66%
2 to 5 Years	82%
5 to 10 Years	96%
Over 10 Years	92%

Texas Roadhouse Customer Loyalty Score by Industry

Texas Roadhouse's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Insurance industry customers.

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Tech	92%
Accounting	89%
Aerospace and Aviation	82%
Fashion and Beauty	70%
Architecture and Planning	82%
Arts and Entertainment	100%
Automotive and Transportation	100%
Banking and Financial Services	61%
Beverage, Wine and Spirits	70%
Business and Consumer Services	82%
Chemicals	82%
Construction	89%
Education	79%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	92%
Hospitality	90%
Insurance	55%
Legal	100%
Manufacturing and Machinery	100%
Energy and Manufacturing	70%
Professional Services	100%
Real Estate	100%
Restaurants	70%
Retail	93%
Transportation	82%

Texas Roadhouse Customer Loyalty vs. Competitors

Compared to its competitors, Texas Roadhouse's Customer Loyalty score is rated right above Brinker International.

COMPANY		Customer Loyalty Score
	Texas Roadhouse	84%
	Brinker International	75%
	Logan's Roadhouse	75%
	Yum! Brands	74%
	Luby's	70%
	Outback Steakhouse	69%
	O'Charley's	69%
	Papa John's International	68%
	Ruby Tuesday	64%
	Darden Restaurants	63%

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Texas Roadhouse's Customer Loyalty score is rated right above PepsiCo, and is preceded by The Coca-Cola Company.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	Texas Roadhouse	84%
	PepsiCo	82%
	Red Bull	81%
	Hershey Company	81%
	McDonald's	79%
	Starbucks	78%
	Mars	78%

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Texas Roadhouse Product Quality

3.8/5

Texas Roadhouse has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Texas Roadhouse Product Information

Texas Roadhouse’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated Texas Roadhouse's product the highest. Reviewers from the Restaurants industry rated Texas Roadhouse the lowest at 3.9.

Website: http://www.texasroadhouse.com/

Company Size: 10,000+ Employees

Industry

Food and Beverages

Quick Insights into Texas Roadhouse Product Quality

Texas Roadhouse's Product Quality score was rated highest by customers from the Legal industry, and rated lowest by customers from the Professional Services industry.

Sign Up to unlock insights into how customers have ranked Texas Roadhouse's Product Quality.

Ranked Texas Roadhouse Product Quality the Highest

Legal	5
26-30	4.5
1 to 2 Years	4.1

Ranked Texas Roadhouse Product Quality the Lowest

Asian or Pacific Islander	3.4
46-50	2.6
Professional Services	1.9

Texas Roadhouse Product Quality Score by Gender

Female customers rated Texas Roadhouse's Product Quality score 0.2 stars higher than Male customers.

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Male

3.6/5

Female

3.8/5

Texas Roadhouse Product Quality Score by Ethnicity

Texas Roadhouse's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Native American 3.6	Native American	3.6
Other 3.6	Other	3.6

Texas Roadhouse Product Quality Score by Age

Texas Roadhouse's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 4.5	26-30	4.5
31-35 3.8	31-35	3.8
36-40 3.8	36-40	3.8
41-45 3.5	41-45	3.5
46-50 2.6	46-50	2.6
51-55 3.5	51-55	3.5
56-60 2.9	56-60	2.9
61-65 3.1	61-65	3.1
66+ 4	66+	4

Texas Roadhouse Product Quality Score by Usage

Texas Roadhouse's Product Quality score was rated the highest by customers who have used Texas Roadhouse's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.1
2 to 5 Years	3.9
5 to 10 Years	3.6
Over 10 Years	3.6

Texas Roadhouse Product Quality Score by Industry

Texas Roadhouse's Product Quality score was rated the highest by Legal industry customers, and the lowest by Professional Services industry customers.

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Tech	4
Accounting	3.7
Aerospace and Aviation	4.1
Fashion and Beauty	3.5
Architecture and Planning	3.8
Arts and Entertainment	4.3
Automotive and Transportation	2.6
Banking and Financial Services	3
Beverage, Wine and Spirits	4.6
Business and Consumer Services	3
Chemicals	3.6
Construction	4.3
Education	3.7
Government and Public Policy	1.9
Healthcare, Hospitals and Medicine	3.6
Hospitality	4.2
Insurance	3.6
Legal	5
Manufacturing and Machinery	3.2
Energy and Manufacturing	3.1
Professional Services	1.9
Real Estate	3.2
Restaurants	3.9
Retail	3.2
Transportation	2.1

Texas Roadhouse Product Quality vs. Competitors

Compared to its competitors, Texas Roadhouse's Product Quality score is rated right above Brinker International, and is preceded by Darden Restaurants.

COMPANY		Product Quality Score
	Darden Restaurants	3.8/5
	Texas Roadhouse	3.8/5
	Brinker International	3.7/5
	Yum! Brands	3.6/5
	Luby's	3/5
	Papa John's International	2.9/5
	Outback Steakhouse	2.7/5
	O'Charley's	2.7/5
	Logan's Roadhouse	2.6/5
	Ruby Tuesday	1.8/5

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Texas Roadhouse's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	Mars	4/5
	PepsiCo	4/5
	Texas Roadhouse	3.8/5
	McDonald's	3.7/5

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Texas Roadhouse Pricing

Texas Roadhouse ROI & Value For Money

3.7/5

Texas Roadhouse has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Texas Roadhouse Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry. The users from the Professional Services industry think that they had the lowest ROI from Texas Roadhouse.

Quick Insights into Texas Roadhouse ROI

Texas Roadhouse's ROI score was rated highest by customers from the Legal industry, and rated lowest by customers from the Professional Services industry.

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Ranked Texas Roadhouse ROI the Highest

Legal	4.8
26-30	4.4
1 to 2 Years	3.9

Ranked Texas Roadhouse ROI the Lowest

Asian or Pacific Islander	3.2
56-60	2.7
Professional Services	1.9

Texas Roadhouse ROI Score by Gender

Female customers rated Texas Roadhouse's ROI score 0.2 stars higher than Male customers.

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Male

3.5/5

Female

3.7/5

Texas Roadhouse ROI Score by Ethnicity

Texas Roadhouse's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Native American 3.6	Native American	3.6
Other 3.5	Other	3.5

Texas Roadhouse ROI Score by Age

Texas Roadhouse's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4	18-25	4
26-30 4.4	26-30	4.4
31-35 3.6	31-35	3.6
36-40 3.7	36-40	3.7
41-45 3.4	41-45	3.4
46-50 2.8	46-50	2.8
51-55 3.2	51-55	3.2
56-60 2.7	56-60	2.7
61-65 3	61-65	3
66+ 4	66+	4

Texas Roadhouse ROI Score by Usage

Texas Roadhouse's ROI score was rated the highest by customers who have used Texas Roadhouse's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	3.9
2 to 5 Years	3.8
5 to 10 Years	3.5
Over 10 Years	3.5

Texas Roadhouse ROI Score by Industry

Texas Roadhouse's ROI score was rated the highest by Legal industry customers, and the lowest by Professional Services industry customers.

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Tech	3.8
Accounting	3.6
Aerospace and Aviation	3.9
Fashion and Beauty	4
Architecture and Planning	3.8
Arts and Entertainment	3.9
Automotive and Transportation	2.6
Banking and Financial Services	2.7
Beverage, Wine and Spirits	4.6
Business and Consumer Services	3.1
Chemicals	3.8
Construction	4.3
Education	3.7
Government and Public Policy	2.2
Healthcare, Hospitals and Medicine	3.6
Hospitality	3.7
Insurance	3.2
Legal	4.8
Manufacturing and Machinery	3.2
Energy and Manufacturing	3.1
Professional Services	1.9
Real Estate	3.2
Restaurants	3.6
Retail	3.3
Transportation	2.2

Texas Roadhouse Pricing vs. Competitors

Compared to its competitors, Texas Roadhouse's ROI score is rated right above Darden Restaurants, and is preceded by Brinker International.

COMPANY		Pricing Score
	Brinker International	3.8/5
	Texas Roadhouse	3.7/5
	Darden Restaurants	3.7/5
	Yum! Brands	3.6/5
	Papa John's International	2.9/5
	Luby's	2.9/5
	Logan's Roadhouse	2.7/5
	Outback Steakhouse	2.6/5
	O'Charley's	2.5/5
	Ruby Tuesday	1.9/5

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Texas Roadhouse's ROI score is rated right above Starbucks, and is preceded by PepsiCo.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Texas Roadhouse	3.7/5
	Starbucks	3.6/5
	McDonald's	3.6/5

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Texas Roadhouse Customer Satisfaction (CSAT)

Texas Roadhouse Customer Satisfaction (CSAT) Score

70 / 100

Texas Roadhouse has an overall Customer Satisfaction score of 70 rated by its users and customers.

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Very Satisfied	50%
Satisfied	20%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	7%
Very Dissatisfied	18%

Very Satisfied

50%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

18%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Texas Roadhouse Customer Satisfaction

Texas Roadhouse's Customer Satisfaction score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Texas Roadhouse Customer Satisfaction the Highest

Beverage, Wine and Spirits	100%
26-30	92%
Hispanic or Latino	83%

Ranked Texas Roadhouse Customer Satisfaction the Lowest

Over 10 Years	59%
41-45	36%
Manufacturing and Machinery	33%

Texas Roadhouse Customer Satisfaction Score by Gender

Male customers rated Texas Roadhouse's Customer Satisfaction score 3 points higher than Female customers.

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70 / 100

Male

	Very Satisfied	49%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	7%
	Very Dissatisfied	21%

67 / 100

Female

	Very Satisfied	55%
	Satisfied	12%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	9%
	Very Dissatisfied	24%

Texas Roadhouse Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Texas Roadhouse's Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.

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64 / 100

Very Satisfied	47%
Satisfied	17%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	11%
Very Dissatisfied	23%

Very Satisfied

47%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

23%

CSAT according to Hispanic or Latino

Texas Roadhouse's Customer Satisfaction (CSAT) score was rated 83% according to Hispanic or Latino users and customers.

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83 / 100

Very Satisfied	67%
Satisfied	16%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

67%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to African American/Black

Texas Roadhouse's Customer Satisfaction (CSAT) score was rated 71% according to African American/Black users and customers.

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71 / 100

Very Satisfied	71%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	29%

Very Satisfied

71%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

29%

CSAT according to Asian or Pacific Islander

Texas Roadhouse's Customer Satisfaction (CSAT) score was rated 73% according to Asian or Pacific Islander users and customers.

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73 / 100

Very Satisfied	55%
Satisfied	18%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	18%

Very Satisfied

55%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

18%

CSAT according to Native American

Texas Roadhouse's Customer Satisfaction (CSAT) score was rated 78% according to Native American users and customers.

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78 / 100

Very Satisfied	45%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	22%
Very Dissatisfied	0%

Very Satisfied

45%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

22%

Very Dissatisfied

CSAT according to Other

Texas Roadhouse's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

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75 / 100

Very Satisfied	54%
Satisfied	21%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

54%

Satisfied

21%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

Texas Roadhouse Customer Satisfaction Score by Age

Texas Roadhouse's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

90%

26-30

92%

31-35

77%

36-40

66%

41-45

36%

46-50

50%

51-55

67%

56-60

44%

61-65

46%

66+

76%

Texas Roadhouse Customer Satisfaction Score by Usage

Texas Roadhouse's Customer Satisfaction score was rated the highest by customers who have used Texas Roadhouse's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	72
1 to 2 Years	82
2 to 5 Years	73
5 to 10 Years	73
Over 10 Years	59

Texas Roadhouse Customer Satisfaction Score by Industry

Texas Roadhouse's Customer Satisfaction score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Manufacturing and Machinery industry customers.

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{
	"title": "Texas Roadhouse Customer Satisfaction Score by Industry",
	"text": "Texas Roadhouse's Customer Satisfaction score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Manufacturing and Machinery industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
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		{
			"label": "Accounting",
			"groupId": 495,
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			"groupId": 498,
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		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 78,
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			"groupId": 501,
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			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
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			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 67,
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			"scoreClassName": "",
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		},
		{
			"label": "Chemicals",
			"groupId": 506,
			"score": 50,
			"stars": 0,
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			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
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			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 64,
			"stars": 0,
			"csatScore": 64,
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			"scoreClassName": "",
			"scoreLabel": 64
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
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			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
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			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
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			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
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		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 50,
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			"scoreClassName": "",
			"scoreLabel": 50
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		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 72,
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			"csatScore": 72,
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			"scoreClassName": "",
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		{
			"label": "Retail",
			"groupId": 559,
			"score": 54,
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			"label": "Transportation",
			"groupId": 567,
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Tech	67
Accounting	80
Aerospace and Aviation	80
Architecture and Planning	80
Arts and Entertainment	78
Banking and Financial Services	50
Beverage, Wine and Spirits	100
Business and Consumer Services	67
Chemicals	50
Construction	83
Education	67
Healthcare, Hospitals and Medicine	64
Hospitality	80
Insurance	67
Manufacturing and Machinery	33
Energy and Manufacturing	66
Professional Services	67
Real Estate	50
Restaurants	72
Retail	54
Transportation	50

Texas Roadhouse Customer Satisfaction vs. Competitors

Compared to its competitors, Texas Roadhouse's Customer Satisfaction score is rated right above Brinker International, and is preceded by Darden Restaurants.

COMPANY		Customer Satisfaction (CSAT) Score
	Yum! Brands	75%
	Darden Restaurants	71%
	Texas Roadhouse	70%
	Brinker International	59%
	Papa John's International	54%
	Luby's	45%
	Outback Steakhouse	45%
	O'Charley's	41%
	Logan's Roadhouse	38%
	Ruby Tuesday	21%

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Texas Roadhouse's Customer Satisfaction score is rated right below McDonald's.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Starbucks	84%
	Red Bull	82%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	79%
	Mars	74%
	McDonald's	72%
	Texas Roadhouse	70%

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Texas Roadhouse Customer Service

3.8/5

Texas Roadhouse has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Texas Roadhouse's Customer Service

Address

Louisville, KY

Website

http://www.texasroadhouse.com/

Phone Number

502-426-9984

Quick Insights into Texas Roadhouse Customer Service

Texas Roadhouse's Customer Service score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Texas Roadhouse Customer Service the Highest

Beverage, Wine and Spirits	4.6
26-30	4.5
1 to 2 Years	4

Ranked Texas Roadhouse Customer Service the Lowest

Over 10 Years	3.3
61-65	2.5
Government and Public Policy	1.6

Texas Roadhouse Customer Service Score by Gender

Male customers rated Texas Roadhouse's Customer Service score 0.1 stars higher than Female customers.

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Male

3.6/5

Female

3.5/5

Texas Roadhouse Customer Service Score by Ethnicity

Texas Roadhouse's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Native American 3.6	Native American	3.6
Other 3.5	Other	3.5

Texas Roadhouse Customer Service Score by Age

Texas Roadhouse's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4.2	18-25	4.2
26-30 4.5	26-30	4.5
31-35 3.8	31-35	3.8
36-40 3.9	36-40	3.9
41-45 3.3	41-45	3.3
46-50 2.5	46-50	2.5
51-55 3.3	51-55	3.3
56-60 2.8	56-60	2.8
61-65 2.5	61-65	2.5
66+ 3.8	66+	3.8

Texas Roadhouse Customer Service Score by Usage

Texas Roadhouse's Customer Service score was rated the highest by customers who have used Texas Roadhouse's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	4
2 to 5 Years	3.9
5 to 10 Years	3.5
Over 10 Years	3.3

Texas Roadhouse Customer Service Score by Industry

Texas Roadhouse's Customer Service score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	3.6
Accounting	3.5
Aerospace and Aviation	4
Fashion and Beauty	3.3
Architecture and Planning	4.2
Arts and Entertainment	3.7
Automotive and Transportation	2.6
Banking and Financial Services	3
Beverage, Wine and Spirits	4.6
Business and Consumer Services	3.4
Chemicals	3.8
Construction	4.3
Education	3.6
Government and Public Policy	1.6
Healthcare, Hospitals and Medicine	3.2
Hospitality	4
Insurance	3.2
Legal	4.5
Manufacturing and Machinery	3.2
Energy and Manufacturing	3.3
Professional Services	3.4
Real Estate	2.9
Restaurants	3.7
Retail	2.9
Transportation	2.2

Texas Roadhouse Customer Service vs. Competitors

Compared to its competitors, Texas Roadhouse's Customer Service score is rated right above Darden Restaurants, and is preceded by Brinker International.

COMPANY		Customer Service Score
	Brinker International	3.9/5
	Texas Roadhouse	3.8/5
	Darden Restaurants	3.7/5
	Yum! Brands	3.6/5
	Luby's	2.9/5
	Papa John's International	2.9/5
	Outback Steakhouse	2.7/5
	O'Charley's	2.7/5
	Logan's Roadhouse	2.4/5
	Ruby Tuesday	1.8/5

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Texas Roadhouse's Customer Service score is rated right above McDonald's, and is preceded by PepsiCo.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	Texas Roadhouse	3.8/5
	McDonald's	3.6/5

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Texas Roadhouse as an Employer

3.5/5

Texas Roadhouse has a 3.5/5 stars for its overall company culture rated by their employees

top

40%

CEO of Texas Roadhouse

Jerry Morgan

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Texas Roadhouse scored a 26 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Texas Roadhouse would recommend the brand to a friend. ENPS measures how likely Texas Roadhouse employees would recommend working at Texas Roadhouse to a friend.

Net Promoter Score

NPS Score

56%	Promoters
14%	Passive
30%	Detractors

Employee Net Promoter Score

-13

eNPS Score

36%	Promoters
15%	Passive
49%	Detractors

Global Ranking Snapshot

Texas Roadhouse is ranked #439 in the Global Top 100 Brands. It ranks just behind Speedway and just ahead of Lids.

RANK			INDUSTRY
437	Avon	Angela Cretu	Fashion and Beauty
438	Speedway	Anthony Kenney	Retail
439	Texas Roadhouse	Jerry Morgan	Food and Beverages
440	Lids	Ken Kocher	Retail
441	SoFi	Anthony Noto	Banking and Financial Services
442	Dollar Shave Club	Michael Dubin	Consumer Goods
443	JLL	Christian Ulbrich	Banking and Financial Services

Food and Beverages Ranking Snapshot

Texas Roadhouse is ranked #37 in the Food and Beverages Industry. It ranks just behind The Coffee Bean & Tea Leaf and just ahead of Jersey Mike's Subs.

RANK		Location
35	Outback Steakhouse	Tampa, FL
36	The Coffee Bean & Tea Leaf	Los Angeles, CA
37	Texas Roadhouse	Louisville, KY
38	Jersey Mike's Subs	Manasquan, NJ
39	Constellation Brands	Victor, NY
40	Pampered Chef	Addison, IL
41	Krispy Kreme	Winston Salem, NC