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Texas Roadhouse is
Ranked
#37
in
Food and Beverages Brands
Brand Page
Texas Roadhouse
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Texas Roadhouse is ranked #37 in Food and Beverages Brands

About Texas Roadhouse's Brand

Legendary Food, Legendary Service Texas Roadhouse’s brand is ranked #439 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Texas Roadhouse. When compared to other organizations within the Food and Beverages industry, Texas Roadhouse is ranked #37. Among its major competitors, Texas Roadhouse is ranked in 2nd place for NPS while Brinker International is 1st, and Yum! Brands is 3rd. Overall, Texas Roadhouse has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $6.93B

Brand at a Glance

81%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Texas Roadhouse CMO
  Texas Roadhouse CMO

Chris Jacobsen

Chris Jacobsen serves as the Chief Marketing Officer of Texas Roadhouse. Chris started at Texas Roadhouse in Feb of 2016. Chris currently resides in the Louisville, Kentucky Area.

Texas Roadhouse Ranking

Texas Roadhouse NPS

Texas Roadhouse's Net Promoter Score (NPS) is a 38 with 62% Promoters, 14% Passives, and 24% Detractors. Net Promoter Score tracks whether Texas Roadhouse's customers would recommend using the product based on a scale of -100 to 100.

Texas Roadhouse Overall NPS

38
NPS
62%Promoters
14%Passives
24%Detractors
Texas Roadhouse Overall NPS

Texas Roadhouse NPS Trend

-100
-50
0
50
100
Jul 2021
37
Jul 202137
Aug 2021
37
Aug 202137
Sep 2021
38
Sep 202138
Oct 2021
41
Oct 202141
Nov 2021
40
Nov 202140
Dec 2021
40
Dec 202140
Jan 2022
40
Jan 202240
Feb 2022
40
Feb 202240
Mar 2022
40
Mar 202240
Apr 2022
40
Apr 202240
May 2022
38
May 202238
Jun 2022
38
Jun 202238

How Other Brands Compare

Texas Roadhouse is ranked first for NPS among its competitors. Yum! Brands and Outback Steakhouse come in second and third, with Darden Restaurants coming in at #4. Among those competitors, it is the third most valued company behind Yum! Brands.

Sign Up for Brand Profile PRO to get the full Comparison data of Texas Roadhouse vs Competitors.

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Texas Roadhouse's Logo
Texas Roadhouse
Yum! Brands' Logo
Yum! Brands
Darden Restaurants' Logo
Darden Restaurants
Outback Steakhouse's Logo
Outback Steakhouse
Global Ranking#439#136#342#431
NPS38241623
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-NegativeNeutral
Valuation Updated every 24 hours for public companies$6.93B$32.46B$18.85B$2.42B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Texas Roadhouse NPS by Gender

Female customers rated Texas Roadhouse's NPS 3 points higher than Male customers.

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Male

17

Texas Roadhouse's NPS was rated 17 by Male customers on Comparably.

Sign Up to learn about Texas Roadhouse's NPS Score rated by Male customers on Comparably.
53%
Promoters
11%
Passives
36%
Detractors

Female

20

Texas Roadhouse's NPS was rated 20 by Female customers on Comparably.

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56%
Promoters
8%
Passives
36%
Detractors

Texas Roadhouse NPS by Ethnicity

Texas Roadhouse's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Texas Roadhouse.
-100
-50
0
50
100
Caucasian
20
Caucasian20
Hispanic or Latino
34
Hispanic or Latino34
African American/Black
60
African American/Black60
Native American
0
Native American0
Other
34
Other34

Texas Roadhouse NPS by Age

Texas Roadhouse's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Texas Roadhouse.
0
20
40
60
80
100
Promoters
58%
Passives
25%
Detractors
17%
18-2558%25%17%
Promoters
100%
Passives
0%
Detractors
0%
26-30100%0%0%
Promoters
67%
Passives
0%
Detractors
33%
31-3567%0%33%
Promoters
50%
Passives
0%
Detractors
50%
36-4050%0%50%
Promoters
56%
Passives
11%
Detractors
33%
41-4556%11%33%
Promoters
25%
Passives
0%
Detractors
75%
46-5025%0%75%
Promoters
45%
Passives
10%
Detractors
45%
51-5545%10%45%
Promoters
29%
Passives
14%
Detractors
57%
56-6029%14%57%
Promoters
45%
Passives
0%
Detractors
55%
61-6545%0%55%
Promoters
71%
Passives
15%
Detractors
14%
66+71%15%14%

Texas Roadhouse NPS by Usage

Texas Roadhouse's NPS was rated the highest by customers who have used Texas Roadhouse's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Texas Roadhouse.
-100
-50
0
50
100
Less than 1 Year
34
Less than 1 Year34
1 to 2 Years
-28
1 to 2 Years-28
2 to 5 Years
27
2 to 5 Years27
5 to 10 Years
40
5 to 10 Years40
Over 10 Years
13
Over 10 Years13

Texas Roadhouse NPS vs. Competitors

Compared to its competitors, Texas Roadhouse's NPS is rated right above Yum! Brands, and is preceded by Brinker International.

Unlock Texas Roadhouse NPS vs. Competitors Data

Texas Roadhouse's Logo
VS
Brinker International's Logo
Yum! Brands' Logo
Outback Steakhouse's Logo
Darden Restaurants' Logo
Logan's Roadhouse's Logo
Papa John's International's Logo
Luby's' Logo
O'Charley's' Logo
Ruby Tuesday's Logo

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Texas Roadhouse NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Texas Roadhouse's NPS is rated right above Starbucks, and is preceded by The Coca-Cola Company.

Unlock Texas Roadhouse NPS vs. Companies in Food and Beverages Data

Texas Roadhouse's Logo
VS
Chick-fil-A's Logo
Red Bull's Logo
Hershey Company's Logo
The Coca-Cola Company's Logo
Starbucks' Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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Texas Roadhouse Customer Reviews

Out of the 24 Texas Roadhouse customer reviews 16 were positive and 8 were constructive. Texas Roadhouse customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
When people call 2 hours ahead and everyone in the party is there on time but don't get seated for another 30-40 minites whiles we watch other large parties get seated ahead of us is poor customer service!!
Review from Female / Caucasian / 56-60Posted 15 days ago
What do you value most about this brand?
Food very tasty and good service
Review from Elizabethtown, KY / Female / Caucasian / 66+
What can this brand most improve?
Overall our meal was disgusting
Review from Dallas, TX / Male / Caucasian / 51-55
What do you value most about this brand?
Great place to eat, tho a little noisy and often so crowded there’s quite a wait for a tabl
Review from Boston, MA / Female / Caucasian / 66+
What do you value most about this brand?
Quality of food and prices
Review from Elizabethtown, KY / Female / Other / 56-60

Texas Roadhouse Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Texas Roadhouse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81
81%
19
19%
Texas Roadhouse Customer Loyalty

Texas Roadhouse Customer Loyalty Score by Gender

Male customers rated Texas Roadhouse's Customer Loyalty score 6% higher than Female customers.

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Male
88%
Yes
Female
82%
Yes

Texas Roadhouse Customer Loyalty Score by Ethnicity

Texas Roadhouse's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Texas Roadhouse.
85
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
55
out of 100
Native American
70
out of 100
Other

Texas Roadhouse Customer Loyalty Score by Age

Texas Roadhouse's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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0
20%
40%
60%
80%
100%
18-25
78%
18-2578%
26-30
100%
26-30100%
31-35
100%
31-35100%
36-40
85%
36-4085%
41-45
70%
41-4570%
46-50
78%
46-5078%
51-55
75%
51-5575%
56-60
61%
56-6061%
61-65
84%
61-6584%
66+
94%
66+94%

Texas Roadhouse Customer Loyalty Score by Usage

Texas Roadhouse's Customer Loyalty score was rated the highest by customers who have used Texas Roadhouse's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
70%
1 to 2 Years
49%
2 to 5 Years
75%
5 to 10 Years
96%
Over 10 Years
83%

Texas Roadhouse Customer Loyalty Score by Industry

Texas Roadhouse's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Restaurants industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
84%
Accounting
78%
Fashion and Beauty
70%
Arts and Entertainment
100%
Banking and Financial Services
55%
Business and Consumer Services
100%
Construction
100%
Education
82%
Healthcare, Hospitals and Medicine
89%
Hospitality
100%
Manufacturing and Machinery
100%
Professional Services
100%
Restaurants
55%

Texas Roadhouse Customer Loyalty vs. Competitors

Compared to its competitors, Texas Roadhouse's Customer Loyalty score is rated right above Logan's Roadhouse, and is preceded by Brinker International.

Unlock Texas Roadhouse Customer Loyalty vs. Competitors Data

Texas Roadhouse's Logo
VS
Brinker International's Logo
Logan's Roadhouse's Logo
Yum! Brands' Logo
Papa John's International's Logo
Outback Steakhouse's Logo
O'Charley's' Logo
Darden Restaurants' Logo
Luby's' Logo
Ruby Tuesday's Logo

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Texas Roadhouse's Customer Loyalty score is rated right above Red Bull, and is preceded by PepsiCo.

Unlock Texas Roadhouse Customer Loyalty vs. Companies in Food and Beverages Data

Texas Roadhouse's Logo
VS
Chick-fil-A's Logo
Hershey Company's Logo
The Coca-Cola Company's Logo
PepsiCo's Logo
Red Bull's Logo
McDonald's' Logo
Starbucks' Logo
Mars' Logo

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Texas Roadhouse Product Quality

3.9/5

Texas Roadhouse has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Texas Roadhouse Product Information

Texas Roadhouse’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Texas Roadhouse's product the highest. Reviewers from the Fashion and Beauty industry rated Texas Roadhouse the lowest at 3.5.

Website
http://www.texasroadhouse.com/
Company Size
10,000+ Employees

Industry

Food and Beverages

Quick Insights into Texas Roadhouse Product Quality

Texas Roadhouse's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Professional Services industry.

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Ranked Texas Roadhouse Product Quality the Highest

Manufacturing and Machinery
5
26-30
4.7
Less than 1 Year
4.6

Ranked Texas Roadhouse Product Quality the Lowest

1 to 2 Years
3.3
46-50
1.6
Professional Services
1.5

Texas Roadhouse Product Quality Score by Gender

Female customers rated Texas Roadhouse's Product Quality score 0.2 stars higher than Male customers.

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Male

3.6/5

Female

3.8/5

Texas Roadhouse Product Quality Score by Ethnicity

Texas Roadhouse's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
3.9
African American/Black3.9
Native American
3.6
Native American3.6
Other
4.1
Other4.1

Texas Roadhouse Product Quality Score by Age

Texas Roadhouse's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
4.7
26-304.7
31-35
3.5
31-353.5
36-40
3.3
36-403.3
41-45
4.2
41-454.2
46-50
1.6
46-501.6
51-55
3.5
51-553.5
56-60
3.5
56-603.5
61-65
3.1
61-653.1
66+
4.7
66+4.7

Texas Roadhouse Product Quality Score by Usage

Texas Roadhouse's Product Quality score was rated the highest by customers who have used Texas Roadhouse's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.6
1 to 2 Years
3.3
2 to 5 Years
4
5 to 10 Years
3.8
Over 10 Years
3.7

Texas Roadhouse Product Quality Score by Industry

Texas Roadhouse's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Professional Services industry customers.

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Tech
4.5
Accounting
4.4
Fashion and Beauty
3.5
Arts and Entertainment
4.7
Banking and Financial Services
3
Business and Consumer Services
2.7
Construction
3.5
Education
3.9
Healthcare, Hospitals and Medicine
3.7
Hospitality
4.1
Manufacturing and Machinery
5
Professional Services
1.5
Restaurants
3.2

Texas Roadhouse Product Quality vs. Competitors

Compared to its competitors, Texas Roadhouse's Product Quality score is rated right above Yum! Brands, and is preceded by Darden Restaurants.

Unlock Texas Roadhouse Product Quality vs. Competitors Data

Texas Roadhouse's Logo
VS
Brinker International's Logo
Darden Restaurants' Logo
Yum! Brands' Logo
Luby's' Logo
Outback Steakhouse's Logo
Logan's Roadhouse's Logo
Papa John's International's Logo
O'Charley's' Logo
Ruby Tuesday's Logo

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Texas Roadhouse's Product Quality score is rated right below McDonald's.

COMPANYProduct Quality Score
Chick-fil-A4.5/5
Hershey Company4.4/5
Red Bull4.3/5
Starbucks4.2/5
The Coca-Cola Company4.2/5
Mars4.2/5
PepsiCo4.1/5
McDonald's4/5
Texas Roadhouse3.9/5

Unlock Texas Roadhouse Product Quality vs. Companies in Food and Beverages Data

Texas Roadhouse's Logo
VS
Chick-fil-A's Logo
Hershey Company's Logo
Red Bull's Logo
Starbucks' Logo
The Coca-Cola Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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Texas Roadhouse Pricing

Texas Roadhouse ROI & Value For Money

3.9/5

Texas Roadhouse has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Texas Roadhouse Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Professional Services industry think that they had the lowest ROI from Texas Roadhouse.

Quick Insights into Texas Roadhouse ROI

Texas Roadhouse's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Professional Services industry.

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Ranked Texas Roadhouse ROI the Highest

26-30
5
Manufacturing and Machinery
5
African American/Black
4.1

Ranked Texas Roadhouse ROI the Lowest

Native American
3
46-50
1.9
Professional Services
1.5

Texas Roadhouse ROI Score by Gender

Female customers rated Texas Roadhouse's ROI score 0.3 stars higher than Male customers.

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Male

3.4/5

Female

3.7/5

Texas Roadhouse ROI Score by Ethnicity

Texas Roadhouse's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
3.3
Hispanic or Latino3.3
African American/Black
4.1
African American/Black4.1
Native American
3
Native American3
Other
3.6
Other3.6

Texas Roadhouse ROI Score by Age

Texas Roadhouse's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
5
26-305
31-35
3.5
31-353.5
36-40
3.1
36-403.1
41-45
4
41-454
46-50
1.9
46-501.9
51-55
3.2
51-553.2
56-60
3
56-603
61-65
3.1
61-653.1
66+
4.5
66+4.5

Texas Roadhouse ROI Score by Usage

Texas Roadhouse's ROI score was rated the highest by customers who have used Texas Roadhouse's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
3
2 to 5 Years
3.7
5 to 10 Years
3.6
Over 10 Years
3.5

Texas Roadhouse ROI Score by Industry

Texas Roadhouse's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Professional Services industry customers.

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Tech
4.2
Accounting
4.2
Fashion and Beauty
4
Arts and Entertainment
4.4
Banking and Financial Services
2.5
Business and Consumer Services
2.6
Construction
3.5
Education
3.8
Healthcare, Hospitals and Medicine
3.4
Hospitality
3.4
Manufacturing and Machinery
5
Professional Services
1.5
Restaurants
3.1

Texas Roadhouse Pricing vs. Competitors

Compared to its competitors, Texas Roadhouse's ROI score is rated right above Darden Restaurants, and is preceded by Brinker International.

Unlock Texas Roadhouse ROI vs. Competitors Data

Texas Roadhouse's Logo
VS
Brinker International's Logo
Darden Restaurants' Logo
Yum! Brands' Logo
Outback Steakhouse's Logo
Logan's Roadhouse's Logo
Papa John's International's Logo
Luby's' Logo
O'Charley's' Logo
Ruby Tuesday's Logo

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Texas Roadhouse's ROI score is rated right above The Coca-Cola Company, and is preceded by PepsiCo.

Unlock Texas Roadhouse ROI vs. Companies in Food and Beverages Data

Texas Roadhouse's Logo
VS
Chick-fil-A's Logo
Hershey Company's Logo
PepsiCo's Logo
The Coca-Cola Company's Logo
Mars' Logo
Red Bull's Logo
McDonald's' Logo
Starbucks' Logo

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Texas Roadhouse Customer Satisfaction (CSAT)

Texas Roadhouse Customer Satisfaction (CSAT) Score

72 / 100

Texas Roadhouse has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied50%
Satisfied22%
Neither Satisfied nor Dissatisfied10%
Dissatisfied5%
Very Dissatisfied13%
Very Satisfied
50%
Satisfied
22%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Texas Roadhouse Customer Satisfaction

Texas Roadhouse's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Restaurants industry.

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Ranked Texas Roadhouse Customer Satisfaction the Highest

18-25
100%
Accounting
100%
African American/Black
100%

Ranked Texas Roadhouse Customer Satisfaction the Lowest

Over 10 Years
50%
46-50
33%
Restaurants
33%

Texas Roadhouse Customer Satisfaction Score by Gender

Female customers rated Texas Roadhouse's Customer Satisfaction score 7 points higher than Male customers.

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63 / 100
Male
Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
9%
Very Dissatisfied
23%
70 / 100
Female
Very Satisfied
65%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
17%

Texas Roadhouse Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Texas Roadhouse's Customer Satisfaction (CSAT) score was rated 65% according to Caucasian users and customers.

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65 / 100
Very Satisfied45%
Satisfied20%
Neither Satisfied nor Dissatisfied6%
Dissatisfied13%
Very Dissatisfied16%
Very Satisfied
45%
Satisfied
20%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
16%

CSAT according to Hispanic or Latino

Texas Roadhouse's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100
Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

CSAT according to African American/Black

Texas Roadhouse's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied100%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Native American

Texas Roadhouse's Customer Satisfaction (CSAT) score was rated 75% according to Native American users and customers.

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75 / 100
Very Satisfied50%
Satisfied25%
Neither Satisfied nor Dissatisfied0%
Dissatisfied25%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%

CSAT according to Other

Texas Roadhouse's Customer Satisfaction (CSAT) score was rated 83% according to Other users and customers.

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83 / 100
Very Satisfied50%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied17%
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%

Texas Roadhouse Customer Satisfaction Score by Age

Texas Roadhouse's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
36-40 CSAT Score
50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
36-4050%
41-45 CSAT Score
60%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
41-4560%
46-50 CSAT Score
33%
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
46-5033%
51-55 CSAT Score
50%
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
51-5550%
56-60 CSAT Score
50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
56-6050%
61-65 CSAT Score
63%
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
24%
Very Dissatisfied
13%
61-6563%
66+ CSAT Score
93%
Very Satisfied
85%
Satisfied
8%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
66+93%

Texas Roadhouse Customer Satisfaction Score by Usage

Texas Roadhouse's Customer Satisfaction score was rated the highest by customers who have used Texas Roadhouse's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
100
1 to 2 Years
67
2 to 5 Years
67
5 to 10 Years
81
Over 10 Years
50

Texas Roadhouse Customer Satisfaction Score by Industry

Texas Roadhouse's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Restaurants industry customers.

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Tech
83
Accounting
100
Arts and Entertainment
100
Banking and Financial Services
33
Healthcare, Hospitals and Medicine
57
Restaurants
33

Texas Roadhouse Customer Satisfaction vs. Competitors

Compared to its competitors, Texas Roadhouse's Customer Satisfaction score is rated right above Brinker International, and is preceded by Outback Steakhouse.

Unlock Texas Roadhouse Customer Satisfaction vs. Competitors Data

Texas Roadhouse's Logo
VS
Darden Restaurants' Logo
Yum! Brands' Logo
Outback Steakhouse's Logo
Brinker International's Logo
Papa John's International's Logo
O'Charley's' Logo
Logan's Roadhouse's Logo
Ruby Tuesday's Logo
Luby's' Logo

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Texas Roadhouse's Customer Satisfaction score is rated right above Mars, and is preceded by PepsiCo.

COMPANYCustomer Satisfaction (CSAT) Score
Starbucks88%
Chick-fil-A87%
The Coca-Cola Company87%
Hershey Company84%
Red Bull83%
McDonald's82%
PepsiCo78%
Texas Roadhouse72%
Mars70%

Unlock Texas Roadhouse Customer Satisfaction vs. Companies in Food and Beverages Data

Texas Roadhouse's Logo
VS
Starbucks' Logo
Chick-fil-A's Logo
The Coca-Cola Company's Logo
Hershey Company's Logo
Red Bull's Logo
McDonald's' Logo
PepsiCo's Logo
Mars' Logo

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Texas Roadhouse Customer Service

3.9/5

Texas Roadhouse has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Texas Roadhouse's Customer Service

Address

6040 Dutchmans Lane, Louisville, KY


Website

http://www.texasroadhouse.com/


Phone Number

502-426-9984

Quick Insights into Texas Roadhouse Customer Service

Texas Roadhouse's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 46-50.

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Ranked Texas Roadhouse Customer Service the Highest

26-30
5
Manufacturing and Machinery
4.8
African American/Black
4.1

Ranked Texas Roadhouse Customer Service the Lowest

Native American
3
Restaurants
2.7
46-50
1.5

Texas Roadhouse Customer Service Score by Gender

Male customers rated Texas Roadhouse's Customer Service score 0.3 stars higher than Female customers.

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Male

3.7/5

Female

3.4/5

Texas Roadhouse Customer Service Score by Ethnicity

Texas Roadhouse's Customer Service score was rated the highest by African American/Black customers, and the lowest by Native American customers.

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0
20
40
60
80
100
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
3.3
Hispanic or Latino3.3
African American/Black
4.1
African American/Black4.1
Native American
3
Native American3
Other
3.6
Other3.6

Texas Roadhouse Customer Service Score by Age

Texas Roadhouse's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25
4.1
18-254.1
26-30
5
26-305
31-35
3.5
31-353.5
36-40
3.5
36-403.5
41-45
4.1
41-454.1
46-50
1.5
46-501.5
51-55
3.2
51-553.2
56-60
3
56-603
61-65
3
61-653
66+
4.4
66+4.4

Texas Roadhouse Customer Service Score by Usage

Texas Roadhouse's Customer Service score was rated the highest by customers who have used Texas Roadhouse's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
3
2 to 5 Years
4
5 to 10 Years
3.7
Over 10 Years
3.4

Texas Roadhouse Customer Service Score by Industry

Texas Roadhouse's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Restaurants industry customers.

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Tech
4.2
Accounting
4.1
Fashion and Beauty
3.3
Arts and Entertainment
4.7
Banking and Financial Services
3
Business and Consumer Services
2.7
Construction
3.3
Education
3.8
Healthcare, Hospitals and Medicine
3
Hospitality
3.8
Manufacturing and Machinery
4.8
Professional Services
2.8
Restaurants
2.7

Texas Roadhouse Customer Service vs. Competitors

Compared to its competitors, Texas Roadhouse's Customer Service score is rated right above Yum! Brands, and is preceded by Brinker International.

Unlock Texas Roadhouse Customer Service vs. Competitors Data

Texas Roadhouse's Logo
VS
Brinker International's Logo
Yum! Brands' Logo
Darden Restaurants' Logo
Outback Steakhouse's Logo
Luby's' Logo
Logan's Roadhouse's Logo
Papa John's International's Logo
O'Charley's' Logo
Ruby Tuesday's Logo

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Texas Roadhouse's Customer Service score is rated right above McDonald's, and is preceded by PepsiCo.

Unlock Texas Roadhouse Customer Service vs. Companies in Food and Beverages Data

Texas Roadhouse's Logo
VS
Chick-fil-A's Logo
Starbucks' Logo
Hershey Company's Logo
Mars' Logo
Red Bull's Logo
The Coca-Cola Company's Logo
PepsiCo's Logo
McDonald's' Logo

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Texas Roadhouse as an Employer

4.4/5

Texas Roadhouse has a 4.4/5 stars for its overall company culture rated by their employees

  Texas Roadhouse CEO
top
10%
CEO of Texas Roadhouse

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Texas Roadhouse scored a 38 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Texas Roadhouse would recommend the brand to a friend. ENPS measures how likely Texas Roadhouse employees would recommend working at Texas Roadhouse to a friend.

Net Promoter Score

38
NPS Score
62%Promoters
14%Passive
24%Detractors

Employee Net Promoter Score

7
eNPS Score
46%Promoters
15%Passive
39%Detractors

Global Ranking Snapshot

Texas Roadhouse is ranked #439 in the Global Top 100 Brands. It ranks just behind Speedway and just ahead of Lids.

RANKCOMPANYCEOINDUSTRY
437
Avon  Avon CEO
Angela Cretu
Fashion and Beauty
438
Speedway  Speedway CEO
Anthony Kenney
Retail
439
Texas Roadhouse  Texas Roadhouse CEO
Jerry Morgan
Food and Beverages
440
Lids  Lids CEO
Ken Kocher
Retail
441
SoFi  SoFi CEO
Anthony Noto
Banking and Financial Services
442
Dollar Shave Club  Dollar Shave Club CEO
Michael Dubin
Consumer Goods
443
JLL  JLL CEO
Christian Ulbrich
Banking and Financial Services

Food and Beverages Ranking Snapshot

Texas Roadhouse is ranked #37 in the Food and Beverages Industry. It ranks just behind The Coffee Bean & Tea Leaf and just ahead of Jersey Mike's Subs.

RANKCOMPANYLocation
35
Outback Steakhouse
Tampa, FL
36
The Coffee Bean & Tea Leaf
Los Angeles, CA
37
Texas Roadhouse
Louisville, KY
38
Jersey Mike's Subs
Manasquan, NJ
39
Constellation Brands
Victor, NY
40
Pampered Chef
Addison, IL
41
Krispy Kreme
Winston Salem, NC