Pampered Chef NPS & Customer Reviews | Comparably
Pampered Chef is
Ranked
#40
in
Food and Beverages Brands
Brand Page
Pampered Chef
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Pampered Chef is ranked #40 in Food and Beverages Brands

About Pampered Chef's Brand

Pampered Chef is a global multi-level marketing company that offers a line of kitchen tools, food products. Pampered Chef’s brand is ranked #490 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Pampered Chef. When compared to other organizations within the Food and Beverages industry, Pampered Chef is ranked #40. Among its major competitors, Pampered Chef is ranked in 1st place for NPS while Sur La Table is 2nd, and Bed Bath & Beyond is 3rd.Their current valuation is $1.18B

Brand at a Glance

74%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service

Pampered Chef CMO
  Pampered Chef CMO

Belinda Hudmon

Belinda Hudmon serves as the Chief Marketing Officer for Pampered Chef. Belinda started at Pampered Chef in November of 2015. Belinda is based in the Greater Chicago Area.

Pampered Chef Ranking

Pampered Chef NPS

Pampered Chef's Net Promoter Score (NPS) is a 21 with 55% Promoters, 11% Passives, and 34% Detractors. Net Promoter Score tracks whether Pampered Chef's customers would recommend using the product based on a scale of -100 to 100.

Pampered Chef Overall NPS

21
NPS
55%Promoters
11%Passives
34%Detractors
Pampered Chef Overall NPS

Pampered Chef NPS Trend

-100
-50
0
50
100
Oct 2023
16
Oct 202316
Nov 2023
15
Nov 202315
Jan 2024
17
Jan 202417
Feb 2024
19
Feb 202419
May 2024
17
May 202417
Jul 2024
19
Jul 202419
Aug 2024
19
Aug 202419
Sep 2024
19
Sep 202419
Nov 2024
19
Nov 202419
Dec 2024
20
Dec 202420
Jan 2025
19
Jan 202519
Jul 2025
21
Jul 202521

How Other Brands Compare

Pampered Chef is ranked first for NPS among its competitors. Sur La Table and Bed Bath & Beyond come in second and third, with Blyth coming in at #4. Among those competitors, it is the most valued company behind Bed Bath & Beyond.

Pampered Chef's Logo
Pampered Chef
Bed Bath & Beyond's Logo
Bed Bath & Beyond
Sur La Table's Logo
Sur La Table
Blyth's Logo
Blyth
Global Ranking#490#-#-#-
NPS21-523-
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies$1.18B$3.51B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Pampered Chef NPS by Gender

Male customers rated Pampered Chef's NPS 9 points higher than Female customers.

Male

20

Pampered Chef's NPS was rated 20 by Male customers on Comparably.

60%
Promoters
0%
Passives
40%
Detractors

Female

11

Pampered Chef's NPS was rated 11 by Female customers on Comparably.

49%
Promoters
13%
Passives
38%
Detractors

Pampered Chef NPS by Ethnicity

Pampered Chef's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
16
Caucasian16
Hispanic or Latino
34
Hispanic or Latino34
Other
-34
Other-34

Pampered Chef NPS by Age

Pampered Chef's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

0
20
40
60
80
100
Promoters
75%
Passives
25%
Detractors
0%
46-5075%25%0%
Promoters
67%
Passives
0%
Detractors
33%
51-5567%0%33%
Promoters
40%
Passives
10%
Detractors
50%
56-6040%10%50%
Promoters
0%
Passives
25%
Detractors
75%
61-650%25%75%
Promoters
60%
Passives
0%
Detractors
40%
66+60%0%40%

Pampered Chef NPS by Usage

Pampered Chef's NPS was rated the highest by customers who have used Pampered Chef's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-80
Less than 1 Year-80
2 to 5 Years
0
2 to 5 Years0
5 to 10 Years
50
5 to 10 Years50
Over 10 Years
24
Over 10 Years24

Pampered Chef NPS vs. Competitors

Compared to its competitors, Pampered Chef's NPS is rated right above Sur La Table.

Pampered Chef NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Pampered Chef's NPS is rated right above McDonald's, and is preceded by PepsiCo.

Pampered Chef Customer Reviews

Out of the 10 Pampered Chef customer reviews 9 were positive and 1 was constructive. Pampered Chef customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I value the innovative nature of the products. I can be sure that when I buy Pampered Chef, I am getting a product that is among the leaders in the industry.
What do you value most about this brand?
I love the Quality and guarantee. I loved the pizza stones.
What do you value most about this brand?
Quality of the products offered
What do you value most about this brand?
How innovative the products are along with the high quality. Things that I have purchased from them over ten years ago look and perform the same.
What do you value most about this brand?
Generally good products that work - well made.

Pampered Chef Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Pampered Chef users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74
74%
26
26%
Pampered Chef Customer Loyalty

Pampered Chef Customer Loyalty Score by Gender

Male customers rated Pampered Chef's Customer Loyalty score 8% higher than Female customers.

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Male
82%
Yes
Female
74%
Yes

Pampered Chef Customer Loyalty Score by Ethnicity

Pampered Chef's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

% who answered "Yes"

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70
out of 100
Caucasian
100
out of 100
Hispanic or Latino
70
out of 100
Other

Pampered Chef Customer Loyalty Score by Age

Pampered Chef's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
46-50
55%
46-5055%
51-55
100%
51-55100%
56-60
70%
56-6070%
61-65
100%
61-65100%
66+
64%
66+64%

Pampered Chef Customer Loyalty Score by Usage

Pampered Chef's Customer Loyalty score was rated the highest by customers who have used Pampered Chef's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
10%
2 to 5 Years
78%
5 to 10 Years
66%
Over 10 Years
96%

Pampered Chef Customer Loyalty Score by Industry

Pampered Chef's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.

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Accounting
100%
Education
82%
Healthcare, Hospitals and Medicine
100%
Marketing, Advertising and Research
78%
Retail
40%

Pampered Chef Customer Loyalty vs. Competitors

Compared to its competitors, Pampered Chef's Customer Loyalty score is rated right above Bed Bath & Beyond.

COMPANYCustomer Loyalty Score
Pampered Chef74%
Bed Bath & Beyond67%
Sur La Table53%
CalphalonN/A

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Pampered Chef's Customer Loyalty score is rated right below Mars.

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Pampered Chef's Logo
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Pampered Chef Product Quality

3.7/5

Pampered Chef has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Pampered Chef Product Information

Pampered Chef’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Pampered Chef's product the highest. Reviewers from the Retail industry rated Pampered Chef the lowest at 3.

Website
https://www.pamperedchef.com/
Company Size
201-500 Employees

Industry

Consumer Goods

Quick Insights into Pampered Chef Product Quality

Pampered Chef's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 61-65.

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Ranked Pampered Chef Product Quality the Highest

46-50
4.7
Male
4.3
Other
4.1

Ranked Pampered Chef Product Quality the Lowest

Retail
3
Less than 1 Year
2
61-65
1.5

Pampered Chef Product Quality Score by Gender

Male customers rated Pampered Chef's Product Quality score 0.9 stars higher than Female customers.

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Male

4.3/5

Female

3.4/5

Pampered Chef Product Quality Score by Ethnicity

Pampered Chef's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
Hispanic or Latino
3.5
Hispanic or Latino3.5
Other
4.1
Other4.1

Pampered Chef Product Quality Score by Age

Pampered Chef's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
46-50
4.7
46-504.7
51-55
3.5
51-553.5
56-60
3.5
56-603.5
61-65
1.5
61-651.5
66+
3.4
66+3.4

Pampered Chef Product Quality Score by Usage

Pampered Chef's Product Quality score was rated the highest by customers who have used Pampered Chef's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2
2 to 5 Years
3.6
5 to 10 Years
4
Over 10 Years
3.5

Pampered Chef Product Quality Score by Industry

Pampered Chef's Product Quality score was rated the highest by Education industry customers, and the lowest by Retail industry customers.

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Accounting
3.5
Education
4
Healthcare, Hospitals and Medicine
3.5
Marketing, Advertising and Research
3.2
Retail
3

Pampered Chef Product Quality vs. Competitors

Compared to its competitors, Pampered Chef's Product Quality score is rated right above Sur La Table.

COMPANYProduct Quality Score
Pampered Chef3.7/5
Sur La Table3.6/5
Bed Bath & Beyond2.1/5
CalphalonN/A

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Pampered Chef's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.

COMPANYProduct Quality Score
Chick-fil-A4.3/5
The Coca-Cola Company4.2/5
Red Bull4.2/5
Starbucks4.1/5
Hershey Company4.1/5
Mars4/5
PepsiCo4/5
Pampered Chef3.7/5
McDonald's3.7/5

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Pampered Chef Pricing

Pampered Chef ROI & Value For Money

3.4/5

Pampered Chef has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Pampered Chef Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Retail industry think that they had the lowest ROI from Pampered Chef.

Quick Insights into Pampered Chef ROI

Pampered Chef's ROI score was rated highest by Male customers, and rated lowest by customers ages 61-65.

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Ranked Pampered Chef ROI the Highest

Male
4.2
46-50
4.1
Other
4.1

Ranked Pampered Chef ROI the Lowest

Retail
2.6
Less than 1 Year
1.6
61-65
1.5

Pampered Chef ROI Score by Gender

Male customers rated Pampered Chef's ROI score 1.1 stars higher than Female customers.

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Male

4.2/5

Female

3.1/5

Pampered Chef ROI Score by Ethnicity

Pampered Chef's ROI score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
3.2
Caucasian3.2
Hispanic or Latino
3.1
Hispanic or Latino3.1
Other
4.1
Other4.1

Pampered Chef ROI Score by Age

Pampered Chef's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
46-50
4.1
46-504.1
51-55
3.1
51-553.1
56-60
3.5
56-603.5
61-65
1.5
61-651.5
66+
2.7
66+2.7

Pampered Chef ROI Score by Usage

Pampered Chef's ROI score was rated the highest by customers who have used Pampered Chef's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.6
2 to 5 Years
3.9
5 to 10 Years
3.8
Over 10 Years
3.2

Pampered Chef ROI Score by Industry

Pampered Chef's ROI score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.

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Accounting
3.5
Education
3.4
Healthcare, Hospitals and Medicine
3.1
Marketing, Advertising and Research
2.9
Retail
2.6

Pampered Chef Pricing vs. Competitors

Compared to its competitors, Pampered Chef's ROI score is rated right above Sur La Table.

COMPANYPricing Score
Pampered Chef3.4/5
Sur La Table3.2/5
Bed Bath & Beyond2.2/5
CalphalonN/A

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Pampered Chef's ROI score is rated right below McDonald's.

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Pampered Chef Customer Satisfaction (CSAT)

Pampered Chef Customer Satisfaction (CSAT) Score

67 / 100

Pampered Chef has an overall Customer Satisfaction score of 67 rated by its users and customers.

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Very Satisfied49%
Satisfied18%
Neither Satisfied nor Dissatisfied11%
Dissatisfied3%
Very Dissatisfied19%
Very Satisfied
49%
Satisfied
18%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
3%
Very Dissatisfied
19%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Pampered Chef Customer Satisfaction

Pampered Chef's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers who have used Pampered Chef's products/services for Less than 1 Year.

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Ranked Pampered Chef Customer Satisfaction the Highest

46-50
100%
Male
80%
2 to 5 Years
75%

Ranked Pampered Chef Customer Satisfaction the Lowest

Marketing, Advertising and Research
50%
56-60
43%
Less than 1 Year
0%

Pampered Chef Customer Satisfaction Score by Gender

Male customers rated Pampered Chef's Customer Satisfaction score 23 points higher than Female customers.

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80 / 100
Male
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
57 / 100
Female
Very Satisfied
46%
Satisfied
11%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
4%
Very Dissatisfied
25%

Pampered Chef Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Pampered Chef's Customer Satisfaction (CSAT) score was rated 59% according to Caucasian users and customers.

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59 / 100
Very Satisfied46%
Satisfied13%
Neither Satisfied nor Dissatisfied16%
Dissatisfied0%
Very Dissatisfied25%
Very Satisfied
46%
Satisfied
13%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
25%

CSAT according to Hispanic or Latino

Pampered Chef's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100
Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

Pampered Chef Customer Satisfaction Score by Age

Pampered Chef's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
46-50 CSAT Score
100%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%
51-55 CSAT Score
80%
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
51-5580%
56-60 CSAT Score
43%
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
0%
Very Dissatisfied
29%
56-6043%
66+ CSAT Score
60%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
66+60%

Pampered Chef Customer Satisfaction Score by Usage

Pampered Chef's Customer Satisfaction score was rated the highest by customers who have used Pampered Chef's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
0
2 to 5 Years
75
5 to 10 Years
72
Over 10 Years
67

Pampered Chef Customer Satisfaction Score by Industry

Pampered Chef's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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Education
75
Marketing, Advertising and Research
50

Pampered Chef Customer Satisfaction vs. Competitors

Compared to its competitors, Pampered Chef's Customer Satisfaction score is rated right above Sur La Table.

COMPANYCustomer Satisfaction (CSAT) Score
Pampered Chef68%
Sur La Table62%
Bed Bath & Beyond39%
Calphalon0%

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Pampered Chef's Customer Satisfaction score is rated right below McDonald's.

COMPANYCustomer Satisfaction (CSAT) Score
The Coca-Cola Company87%
Starbucks84%
Red Bull82%
Chick-fil-A81%
Hershey Company80%
PepsiCo79%
Mars74%
McDonald's72%
Pampered Chef68%

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Pampered Chef Customer Service

3.6/5

Pampered Chef has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Pampered Chef's Customer Service

Address

Addison, IL 60101


Website

https://www.pamperedchef.com/


Phone Number

16307927615

Quick Insights into Pampered Chef Customer Service

Pampered Chef's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers ages 61-65.

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Ranked Pampered Chef Customer Service the Highest

46-50
4.7
5 to 10 Years
4.3
Male
4

Ranked Pampered Chef Customer Service the Lowest

Marketing, Advertising and Research
3
Less than 1 Year
2
61-65
1.5

Pampered Chef Customer Service Score by Gender

Male customers rated Pampered Chef's Customer Service score 0.6 stars higher than Female customers.

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Male

4/5

Female

3.4/5

Pampered Chef Customer Service Score by Ethnicity

Pampered Chef's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
20
40
60
80
100
Caucasian
3.6
Caucasian3.6
Hispanic or Latino
3.5
Hispanic or Latino3.5
Other
3.6
Other3.6

Pampered Chef Customer Service Score by Age

Pampered Chef's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
46-50
4.7
46-504.7
51-55
3.4
51-553.4
56-60
3.3
56-603.3
61-65
1.5
61-651.5
66+
3.8
66+3.8

Pampered Chef Customer Service Score by Usage

Pampered Chef's Customer Service score was rated the highest by customers who have used Pampered Chef's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2
2 to 5 Years
4
5 to 10 Years
4.3
Over 10 Years
3.3

Pampered Chef Customer Service Score by Industry

Pampered Chef's Customer Service score was rated the highest by Retail industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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Accounting
3.5
Education
3.5
Healthcare, Hospitals and Medicine
3.3
Marketing, Advertising and Research
3
Retail
3.8

Pampered Chef Customer Service vs. Competitors

Compared to its competitors, Pampered Chef's Customer Service score is rated right above Sur La Table.

COMPANYCustomer Service Score
Pampered Chef3.6/5
Sur La Table3.3/5
Bed Bath & Beyond2/5
CalphalonN/A

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Sur La Table's Logo
Bed Bath & Beyond's Logo
Calphalon's Logo

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Pampered Chef's Customer Service score is rated right above McDonald's, and is preceded by PepsiCo.

COMPANYCustomer Service Score
Chick-fil-A4.3/5
Starbucks4.1/5
The Coca-Cola Company4/5
Red Bull4/5
Hershey Company3.9/5
Mars3.9/5
PepsiCo3.8/5
Pampered Chef3.6/5
McDonald's3.6/5

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Chick-fil-A's Logo
Starbucks' Logo
The Coca-Cola Company's Logo
Red Bull's Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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Pampered Chef as an Employer

4.6/5

Pampered Chef has a 4.6/5 stars for its overall company culture rated by their employees

  Pampered Chef CEO
top
5%
CEO of Pampered Chef

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Pampered Chef scored a 21 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Pampered Chef would recommend the brand to a friend. ENPS measures how likely Pampered Chef employees would recommend working at Pampered Chef to a friend.

Net Promoter Score

21
NPS Score
55%Promoters
11%Passive
34%Detractors

Employee Net Promoter Score

56
eNPS Score
75%Promoters
6%Passive
19%Detractors

Global Ranking Snapshot

Pampered Chef is ranked #490 in the Global Top 100 Brands. It ranks just behind Cerner Corporation and just ahead of Barnes & Noble.

RANKCOMPANYCEOINDUSTRY
488
Ryder System  Ryder System CEO
Robert Sanchez
Automotive and Transportation
489
Cerner Corporation  Cerner Corporation CEO
Brent Shafer
Health and Wellness
490
Pampered Chef  Pampered Chef CEO
Andrew Treanor
Food and Beverages
491
Barnes & Noble  Barnes & Noble CEO
Demos Parneros
Retail
492
Spanx  Spanx CEO
Sara Blakely
Fashion and Beauty
493
Paycom  Paycom CEO
Chad Richison
Business and Consumer Services
494
Netsuite  Netsuite CEO
Zach Nelson
Tech

Food and Beverages Ranking Snapshot

Pampered Chef is ranked #40 in the Food and Beverages Industry. It ranks just behind Constellation Brands and just ahead of Krispy Kreme.

RANKCOMPANYLocation
38
Jersey Mike's Subs
Manasquan, NJ
39
Constellation Brands
Victor, NY
40
Pampered Chef
Addison, IL
41
Krispy Kreme
Winston Salem, NC
42
Bloomin' Brands
Tampa, FL
43
Levy Restaurants
Chicago, IL
44
Gopuff
Philadelphia, PA