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Gopuff is

Ranked

#44

Food and Beverages Brands

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Gopuff

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Gopuff

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Gopuff is ranked #44 in Food and Beverages Brands

About Gopuff's Brand

Gopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products, over-the-counter medications, baby and pet products, food and drinks, and in some markets, alcohol – in just minutes. With micro-fulfillment centers in every market it serves, the company delivers thousands of products quickly for a flat $2.95 delivery charge. Gopuff is open 24/7 in many markets and late-night everywhere else to bring customers what they need when they need it most. Gopuff was founded in 2013 by co-CEOs Rafael Ilishayev and Yakir Gola when they were college students at Drexel University. The Philadelphia-based company now operates more than 600 micro-fulfillment centers in more than 1000 markets across the United States, including Chicago and its suburbs. It has raised more than $3.4B in funding. Gopuff’s brand is ranked #552 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Gopuff. When compared to other organizations within the Food and Beverages industry, Gopuff is ranked #44.

Brand at a Glance

80%

Customer Loyalty

3.4/5

Product Quality

3.2/5

Pricing

3.3/5

Customer Service

Gopuff Ranking

^#44 in Food and Beverages

Gopuff NPS

Gopuff's Net Promoter Score (NPS) is a 7 with 48% Promoters, 11% Passives, and 41% Detractors. Net Promoter Score tracks whether Gopuff's customers would recommend using the product based on a scale of -100 to 100.

Gopuff Overall NPS

NPS

48%	Promoters
11%	Passives
41%	Detractors

Gopuff NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2022 25	Feb 2022	25
Mar 2022 24	Mar 2022	24
Apr 2022 22	Apr 2022	22
Sep 2022 21	Sep 2022	21
Oct 2022 19	Oct 2022	19
Nov 2022 17	Nov 2022	17
Mar 2023 17	Mar 2023	17
Jul 2023 13	Jul 2023	13
Sep 2023 12	Sep 2023	12
Dec 2023 10	Dec 2023	10
Jan 2024 8	Jan 2024	8
Oct 2024 6	Oct 2024	6

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Gopuff NPS by Gender

Male customers rated Gopuff's NPS 8 points higher than Female customers.

Male

-8

Gopuff's NPS was rated -8 by Male customers on Comparably.

42%

Promoters

Passives

50%

Detractors

Female

-16

Gopuff's NPS was rated -16 by Female customers on Comparably.

42%

Promoters

Passives

58%

Detractors

Gopuff NPS by Ethnicity

Gopuff's NPS was rated -82 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -82	Caucasian	-82

Gopuff NPS by Age

Gopuff's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

33%

67%

31-35

20%

80%

51-55

33%

34%

33%

66+

100%

Gopuff NPS by Usage

Gopuff's NPS was rated the highest by customers who have used Gopuff's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 16	Less than 1 Year	16
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years -42	2 to 5 Years	-42

Gopuff NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Gopuff's NPS is rated right below McDonald's.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Hershey Company	35
	Starbucks	30
	Mars	27
	PepsiCo	24
	McDonald's	19
	Gopuff	7

Gopuff Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Gopuff users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

Gopuff Customer Loyalty Score by Gender

Female customers rated Gopuff's Customer Loyalty score 10% higher than Male customers.

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Male

85%

Yes

Female

95%

Yes

Gopuff Customer Loyalty Score by Ethnicity

Gopuff's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

Gopuff Customer Loyalty Score by Age

Gopuff's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 70%	26-30	70%
31-35 100%	31-35	100%
51-55 100%	51-55	100%
66+ 100%	66+	100%

Gopuff Customer Loyalty Score by Usage

Gopuff's Customer Loyalty score was rated the highest by customers who have used Gopuff's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
1 to 2 Years	100%
2 to 5 Years	100%

Gopuff Customer Loyalty Score by Industry

Gopuff's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	40%
Banking and Financial Services	100%
Education	100%

Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Gopuff's Customer Loyalty score is rated right above McDonald's, and is preceded by Hershey Company.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	PepsiCo	82%
	Red Bull	81%
	Hershey Company	81%
	Gopuff	80%
	McDonald's	79%
	Starbucks	78%
	Mars	78%

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Gopuff Product Quality

3.4/5

Gopuff has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Gopuff Product Information

Gopuff’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Gopuff's product the highest. Reviewers from the Tech industry rated Gopuff the lowest at 2.6.

Website: http://www.gopuff.com

Company Size: 10,000+ Employees

Industry

Tech

Ecommerce and Marketplaces

Quick Insights into Gopuff Product Quality

Gopuff's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers ages 66+.

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Ranked Gopuff Product Quality the Highest

Education	5
18-25	3.9
Less than 1 Year	3.7

Ranked Gopuff Product Quality the Lowest

Tech	2.6
2 to 5 Years	2
66+	1.5

Gopuff Product Quality Score by Gender

Male customers rated Gopuff's Product Quality score 0.4 stars higher than Female customers.

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Male

3.1/5

Female

2.7/5

Gopuff Product Quality Score by Ethnicity

Gopuff's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Gopuff Product Quality Score by Age

Gopuff's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 2.3	26-30	2.3
31-35 1.5	31-35	1.5
51-55 3.8	51-55	3.8
66+ 1.5	66+	1.5

Gopuff Product Quality Score by Usage

Gopuff's Product Quality score was rated the highest by customers who have used Gopuff's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	3.1
2 to 5 Years	2

Gopuff Product Quality Score by Industry

Gopuff's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	2.6
Banking and Financial Services	3.1
Education	5

Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Gopuff's Product Quality score is rated right below McDonald's.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	Mars	4/5
	PepsiCo	4/5
	McDonald's	3.7/5
	Gopuff	3.4/5

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Gopuff Pricing

Gopuff ROI & Value For Money

3.2/5

Gopuff has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Gopuff Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Gopuff.

Quick Insights into Gopuff ROI

Gopuff's ROI score was rated highest by customers from the Education industry, and rated lowest by customers ages 31-35.

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Ranked Gopuff ROI the Highest

Education	5
51-55	3.6
Less than 1 Year	3

Ranked Gopuff ROI the Lowest

2 to 5 Years	2.5
Tech	2.3
31-35	1.5

Gopuff ROI Score by Gender

Gopuff's ROI score was rated 2.7 by both Female and Male customers on Comparably.

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Male

2.7/5

Female

2.7/5

Gopuff ROI Score by Ethnicity

Gopuff's ROI score was rated 1.9 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.9	Caucasian	1.9

Gopuff ROI Score by Age

Gopuff's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 3.3	18-25	3.3
26-30 2.6	26-30	2.6
31-35 1.5	31-35	1.5
51-55 3.6	51-55	3.6
66+ 2.5	66+	2.5

Gopuff ROI Score by Usage

Gopuff's ROI score was rated the highest by customers who have used Gopuff's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3
1 to 2 Years	2.9
2 to 5 Years	2.5

Gopuff ROI Score by Industry

Gopuff's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	2.3
Banking and Financial Services	2.6
Education	5

ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Gopuff's ROI score is rated right below McDonald's.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Starbucks	3.6/5
	McDonald's	3.6/5
	Gopuff	3.2/5

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Gopuff Customer Satisfaction (CSAT)

Gopuff Customer Satisfaction (CSAT) Score

15 / 100

Gopuff has an overall Customer Satisfaction score of 15 rated by its users and customers.

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Very Satisfied	10%
Satisfied	5%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	15%
Very Dissatisfied	50%

Very Satisfied

10%

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

15%

Very Dissatisfied

50%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Gopuff Customer Satisfaction

Gopuff's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Male customers.

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Ranked Gopuff Customer Satisfaction the Highest

18-25	25%
2 to 5 Years	17%
Caucasian	10%

Ranked Gopuff Customer Satisfaction the Lowest

66+	0%
Less than 1 Year	0%
Male	0%

Gopuff Customer Satisfaction Score by Gender

Female customers rated Gopuff's Customer Satisfaction score 0 points higher than Male customers.

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Male

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	60%
	Dissatisfied	20%
	Very Dissatisfied	20%

10 / 100

Female

	Very Satisfied	10%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	70%

Gopuff Customer Satisfaction Score by Ethnicity

Caucasian
10%

CSAT according to Caucasian

Gopuff's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.

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10 / 100

Very Satisfied	10%
Satisfied	0%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	30%
Very Dissatisfied	50%

Very Satisfied

10%

Satisfied

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

30%

Very Dissatisfied

50%

Gopuff Customer Satisfaction Score by Age

Gopuff's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

25%

31-35

66+

Gopuff Customer Satisfaction Score by Usage

Gopuff's Customer Satisfaction score was rated the highest by customers who have used Gopuff's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	0
1 to 2 Years	0
2 to 5 Years	17

Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Gopuff's Customer Satisfaction score is rated right below McDonald's.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Starbucks	84%
	Red Bull	82%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	79%
	Mars	74%
	McDonald's	72%
	Gopuff	15%

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Gopuff Customer Service

3.3/5

Gopuff has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Gopuff's Customer Service

Address

537 N 3rd Street, Philadelphia, PA 19123

Website

http://www.gopuff.com

Phone Number

(855)400-7833

Gopuff's Social Links

Quick Insights into Gopuff Customer Service

Gopuff's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers ages 66+.

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Ranked Gopuff Customer Service the Highest

Education	5
18-25	3.8
Less than 1 Year	3.7

Ranked Gopuff Customer Service the Lowest

2 to 5 Years	2.1
Banking and Financial Services	2.1
66+	1.5

Gopuff Customer Service Score by Gender

Male customers rated Gopuff's Customer Service score 0.6 stars higher than Female customers.

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Male

3.1/5

Female

2.5/5

Gopuff Customer Service Score by Ethnicity

Gopuff's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.6	Caucasian	1.6

Gopuff Customer Service Score by Age

Gopuff's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 2.6	26-30	2.6
31-35 1.5	31-35	1.5
51-55 3.5	51-55	3.5
66+ 1.5	66+	1.5

Gopuff Customer Service Score by Usage

Gopuff's Customer Service score was rated the highest by customers who have used Gopuff's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	2.8
2 to 5 Years	2.1

Gopuff Customer Service Score by Industry

Gopuff's Customer Service score was rated the highest by Education industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.3
Banking and Financial Services	2.1
Education	5

Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Gopuff's Customer Service score is rated right below McDonald's.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	McDonald's	3.6/5
	Gopuff	3.3/5

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Gopuff as an Employer

4.6/5

Gopuff has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Gopuff

Rafael Ilishayev / Yakir Gola

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Gopuff scored a 7 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Gopuff would recommend the brand to a friend. ENPS measures how likely Gopuff employees would recommend working at Gopuff to a friend.

Net Promoter Score

NPS Score

48%	Promoters
11%	Passive
41%	Detractors

Employee Net Promoter Score

eNPS Score

56%	Promoters
26%	Passive
18%	Detractors

Global Ranking Snapshot

Gopuff is ranked #552 in the Global Top 100 Brands. It ranks just behind Confluent and just ahead of US FOODS INC..

RANK			INDUSTRY
550	Toptal	Taso Val	Tech
551	Confluent	Jay Kreps	Tech
552	Gopuff	Rafael Ilishayev / Yakir Gola	Food and Beverages
553	US FOODS INC.	Andrew Iacobucci	Food and Beverages
554	Rover.com	Aaron Easterly	Tech
555	Owens Corning	Brian Chambers	Energy and Manufacturing
556	BambooHR	Brad Rencher	Tech

Food and Beverages Ranking Snapshot

Gopuff is ranked #44 in the Food and Beverages Industry. It ranks just behind Levy Restaurants and just ahead of US FOODS INC..

RANK		Location
42	Bloomin' Brands	Tampa, FL
43	Levy Restaurants	Chicago, IL
44	Gopuff	Philadelphia, PA
45	US FOODS INC.	Rosamond, IL
46	HelloFresh	New York City, NY
47	Hormel Foods	Austin, MN
48	Corner Bakery Cafe	Dallas, TX