34
NPS
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Confluent is ranked #179 in Tech Brands
Confluent is ranked #179 in Tech Brands
About Confluent's Brand
Confluent’s data streaming platform turns real-time data events into outcomes, enables intelligent, real-time apps, and empowers teams and systems to act on data instantly. Confluent’s brand is ranked #551 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Confluent. When compared to other organizations within the Tech industry, Confluent is ranked #179. Among its major competitors, Confluent is ranked in 4th place for NPS while Web South Solutions is 1st, and Convo is 2nd. Overall, Confluent has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $2.50B
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Confluent Ranking
- #551 in Global Best Brands
- #179 in Tech
- #2 / 4 of its competitors
Confluent NPS
Confluent's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether Confluent's customers would recommend using the product based on a scale of -100 to 100.
Confluent Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
Confluent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 35 | Feb 2024 | 35 |
Apr 2024 35 | Apr 2024 | 35 |
May 2024 36 | May 2024 | 36 |
Jul 2024 35 | Jul 2024 | 35 |
Sep 2024 33 | Sep 2024 | 33 |
Oct 2024 30 | Oct 2024 | 30 |
Nov 2024 32 | Nov 2024 | 32 |
Dec 2024 34 | Dec 2024 | 34 |
Jan 2025 33 | Jan 2025 | 33 |
Feb 2025 34 | Feb 2025 | 34 |
Jul 2025 34 | Jul 2025 | 34 |
Aug 2025 34 | Aug 2025 | 34 |
How Other Brands Compare
Confluent is ranked second for NPS among its competitors. Red Hat and Databricks come in first and third, with Cloudera coming in at #4. Among those competitors, it is the lowest valued company behind Databricks.
 Confluent |  Red Hat |  Databricks |  Cloudera | |
| Global Ranking | #551 | #258 | #- | #- |
| NPS | 34 | 38 | 29 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $2.50B | - | $6.20B | $3.55B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Confluent NPS by Gender
Male customers rated Confluent's NPS 30 points higher than Female customers.
Male
55
Confluent's NPS was rated 55 by Male customers on Comparably.
70%
Promoters
15%
Passives
15%
Detractors
Female
25
Confluent's NPS was rated 25 by Female customers on Comparably.
25%
Promoters
75%
Passives
0%
Detractors
Confluent NPS by Ethnicity
Confluent's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Confluent NPS by Age
Confluent's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Confluent NPS by Usage
Confluent's NPS was rated the highest by customers who have used Confluent's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 24 | Less than 1 Year | 24 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 66 | 2 to 5 Years | 66 |
Confluent NPS vs. Competitors
Compared to its competitors, Confluent's NPS is rated right above MemSQL, and is preceded by Red Hat.
| COMPANY | NPS Score | |
|---|---|---|
 | Web South Solutions | 100 |
 | Convo | 100 |
| Red Hat | 38 |
| Confluent | 34 |
 | MemSQL | 34 |
| Databricks | 29 |
| Cloudera | 10 |
 | StreamSets | 0 |
 | SQLstream | N/A |
Confluent Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Confluent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Confluent Customer Loyalty Score by Gender
Female customers rated Confluent's Customer Loyalty score 13% higher than Male customers.
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Male
87%
Yes
Female
100%
Yes
Confluent Customer Loyalty Score by Ethnicity
Confluent's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
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80
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Confluent Customer Loyalty Score by Age
Confluent's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
36-40 100% | 36-40 | 100% |
41-45 80% | 41-45 | 80% |
56-60 70% | 56-60 | 70% |
Confluent Customer Loyalty Score by Usage
Confluent's Customer Loyalty score was rated the highest by customers who have used Confluent's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Confluent Customer Loyalty Score by Industry
Confluent's Customer Loyalty score was rated 89% by Tech industry customers.
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Confluent Customer Loyalty vs. Competitors
Compared to its competitors, Confluent's Customer Loyalty score is rated right above Cloudera, and is preceded by Red Hat.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Web South Solutions | 100% |
| StreamSets | 100% |
| Red Hat | 79% |
| Confluent | 78% |
| Cloudera | 74% |
| Databricks | 73% |
| MemSQL | 68% |
| Convo | N/A |
| SQLstream | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Confluent's Customer Loyalty score is rated right below Peloton.
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Confluent Product Quality
4/5
Confluent has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Confluent Product Information
Confluent’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Confluent's product the highest.
- Website
- http://confluent.io/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Quick Insights into Confluent Product Quality
Confluent's Product Quality score was rated highest by Female customers, and rated lowest by customers ages 56-60.
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Ranked Confluent Product Quality the Highest
Ranked Confluent Product Quality the Lowest
Confluent Product Quality Score by Gender
Female customers rated Confluent's Product Quality score 0.4 stars higher than Male customers.
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Male
4.3/5
Female
4.7/5
Confluent Product Quality Score by Ethnicity
Confluent's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Confluent Product Quality Score by Age
Confluent's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.3 | 41-45 | 4.3 |
56-60 3.8 | 56-60 | 3.8 |
Confluent Product Quality Score by Usage
Confluent's Product Quality score was rated the highest by customers who have used Confluent's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Confluent Product Quality Score by Industry
Confluent's Product Quality score was rated 4.4 stars by Tech industry customers.
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Confluent Product Quality vs. Competitors
Compared to its competitors, Confluent's Product Quality score is rated right above Cloudera, and is preceded by Red Hat.
| COMPANY | Product Quality Score | |
|---|---|---|
| Web South Solutions | 5/5 |
| Convo | 5/5 |
| Red Hat | 4/5 |
| Confluent | 4/5 |
| Cloudera | 4/5 |
| StreamSets | 4/5 |
| Databricks | 3.9/5 |
| MemSQL | 3.3/5 |
| SQLstream | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Confluent's Product Quality score is rated right above ROBLOX, and is preceded by Peloton.
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Confluent Pricing
Confluent ROI & Value For Money
3.9/5
Confluent has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Confluent Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Confluent ROI
Confluent's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 56-60.
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Ranked Confluent ROI the Highest
Ranked Confluent ROI the Lowest
Confluent ROI Score by Gender
Female customers rated Confluent's ROI score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Confluent ROI Score by Ethnicity
Confluent's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Confluent ROI Score by Age
Confluent's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.8 | 41-45 | 3.8 |
56-60 3.3 | 56-60 | 3.3 |
Confluent ROI Score by Usage
Confluent's ROI score was rated the highest by customers who have used Confluent's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Confluent ROI Score by Industry
Confluent's ROI score was rated 3.9 stars by Tech industry customers.
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Confluent Pricing vs. Competitors
Compared to its competitors, Confluent's ROI score is rated right above Databricks, and is preceded by Red Hat.
| COMPANY | Pricing Score | |
|---|---|---|
| Convo | 5/5 |
| Web South Solutions | 4/5 |
| Red Hat | 4/5 |
| Confluent | 3.9/5 |
| Databricks | 3.8/5 |
| StreamSets | 3.7/5 |
| MemSQL | 3.6/5 |
| Cloudera | 3.5/5 |
| SQLstream | N/A |
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ROI for Other Tech Brands
In the Tech industry, Confluent's ROI score is rated right above ROBLOX, and is preceded by Apple.
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Confluent Customer Satisfaction (CSAT)
Confluent Customer Satisfaction (CSAT) Score
73 / 100
Confluent has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
34%
Satisfied
39%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
2%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Confluent Customer Satisfaction
Confluent's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Confluent Customer Satisfaction the Highest
Ranked Confluent Customer Satisfaction the Lowest
Confluent Customer Satisfaction Score by Gender
Confluent's Customer Satisfaction score was rated 82 by Male customers on Comparably.
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82 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 55% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Confluent Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Confluent's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
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58 / 100
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Asian or Pacific Islander
Confluent's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Confluent Customer Satisfaction Score by Age
Confluent's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
Confluent Customer Satisfaction Score by Usage
Confluent's Customer Satisfaction score was rated the highest by customers who have used Confluent's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Confluent Customer Satisfaction Score by Industry
Confluent's Customer Satisfaction score was rated 86 points by Tech industry customers.
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}Confluent Customer Satisfaction vs. Competitors
Compared to its competitors, Confluent's Customer Satisfaction score is rated right above Convo, and is preceded by Red Hat.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Web South Solutions | 100% |
| StreamSets | 100% |
| Databricks | 78% |
| Cloudera | 78% |
| Red Hat | 76% |
| Confluent | 73% |
| Convo | 0% |
| MemSQL | 0% |
| SQLstream | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Confluent's Customer Satisfaction score is rated right above ROBLOX, and is preceded by Zoom Video Communications.
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Confluent Customer Service
4.1/5
Confluent has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Confluent's Customer Service
Address
899 W Evelyn Ave, Mountain View, CA 94041
Website
http://confluent.io/
Phone Number
(800) 439-3207
Confluent's Social Links
Quick Insights into Confluent Customer Service
Confluent's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 56-60.
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Ranked Confluent Customer Service the Highest
Ranked Confluent Customer Service the Lowest
Confluent Customer Service Score by Gender
Confluent's Customer Service score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
Confluent Customer Service Score by Ethnicity
Confluent's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Confluent Customer Service Score by Age
Confluent's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4 | 41-45 | 4 |
56-60 3.1 | 56-60 | 3.1 |
Confluent Customer Service Score by Usage
Confluent's Customer Service score was rated the highest by customers who have used Confluent's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Confluent Customer Service Score by Industry
Confluent's Customer Service score was rated 4.1 stars by Tech industry customers.
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Confluent Customer Service vs. Competitors
Compared to its competitors, Confluent's Customer Service score is rated right above Red Hat, and is preceded by Convo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Convo | 5/5 |
| Confluent | 4.1/5 |
| Red Hat | 4/5 |
| Web South Solutions | 4/5 |
| StreamSets | 4/5 |
| Databricks | 3.8/5 |
| Cloudera | 3.6/5 |
| MemSQL | 3.5/5 |
| SQLstream | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Confluent's Customer Service score is rated right above Google, and is preceded by Apple.
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Consumer vs. Employees
Confluent scored a 34 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Confluent would recommend the brand to a friend. ENPS measures how likely Confluent employees would recommend working at Confluent to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 64% | Promoters |
|---|---|
| 15% | Passive |
| 21% | Detractors |
Global Ranking Snapshot
Confluent is ranked #551 in the Global Top 100 Brands. It ranks just behind Toptal and just ahead of Gopuff.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
549 |  | AppDynamics |  | David Wadhwani | Tech |
550 |  | Toptal |  | Taso Val | Tech |
551 | | Confluent |  | Jay Kreps | Tech |
552 |  | Gopuff |  | Rafael Ilishayev / Yakir Gola | Food and Beverages |
553 |  | US FOODS INC. |  | Andrew Iacobucci | Food and Beverages |
554 |  | Rover.com |  | Aaron Easterly | Tech |
555 |  | Owens Corning |  | Brian Chambers | Energy and Manufacturing |
