22
NPS
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AppDynamics is ranked #177 in Tech Brands
AppDynamics is ranked #177 in Tech Brands
About AppDynamics' Brand
AppDynamics is an Application Performance Management company. AppDynamics’s brand is ranked #549 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of AppDynamics. When compared to other organizations within the Tech industry, AppDynamics is ranked #177. Among its major competitors, AppDynamics is ranked in 7th place for NPS while Nexthink is 1st, and Alteryx is 2nd. Overall, AppDynamics has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $222.59B
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
AppDynamics CMO
Thomas Wyatt
Thomas Wyatt serves as the Chief Marketing & Strategy Officer of AppDynamics. Thomas started at AppDynamics in Aug of 2018. Thomas currently resides in the San Francisco Bay Area.
AppDynamics Ranking
- #549 in Global Best Brands
- #177 in Tech
- #4 / 4 of its competitors
AppDynamics NPS
AppDynamics's Net Promoter Score (NPS) is a 22 with 53% Promoters, 16% Passives, and 31% Detractors. Net Promoter Score tracks whether AppDynamics's customers would recommend using the product based on a scale of -100 to 100.
AppDynamics Overall NPS
| 53% | Promoters |
|---|---|
| 16% | Passives |
| 31% | Detractors |
AppDynamics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 29 | Apr 2022 | 29 |
May 2022 26 | May 2022 | 26 |
Sep 2022 25 | Sep 2022 | 25 |
Mar 2023 23 | Mar 2023 | 23 |
Aug 2023 21 | Aug 2023 | 21 |
Nov 2023 23 | Nov 2023 | 23 |
Jan 2024 24 | Jan 2024 | 24 |
Mar 2024 24 | Mar 2024 | 24 |
Jun 2024 23 | Jun 2024 | 23 |
Dec 2024 23 | Dec 2024 | 23 |
Jun 2025 21 | Jun 2025 | 21 |
Dec 2025 21 | Dec 2025 | 21 |
How Other Brands Compare
AppDynamics is ranked #4 for NPS among its competitors. Alteryx and New Relic come in first and second, with Dynatrace coming in at third. Among those competitors, it is the lowest valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AppDynamics NPS by Gender
AppDynamics's NPS was rated 49 by Male customers on Comparably.
Male
49
AppDynamics's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
N/A
AppDynamics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AppDynamics NPS by Ethnicity
AppDynamics's NPS was rated 20 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
AppDynamics NPS by Age
AppDynamics's NPS was rated 67 points by customers ages 36-40 on Comparably.
AppDynamics NPS by Usage
AppDynamics's NPS was rated the highest by customers who have used AppDynamics's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 7 | 1 to 2 Years | 7 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 46 | 5 to 10 Years | 46 |
AppDynamics NPS vs. Competitors
Compared to its competitors, AppDynamics's NPS is rated right above BMC Software, and is preceded by ExtraHop Networks.
| COMPANY | NPS Score | |
|---|---|---|
 | Nexthink | 64 |
 | Alteryx | 60 |
 | Embotics | 49 |
 | New Relic | 42 |
 | Dynatrace | 37 |
 | ExtraHop Networks | 37 |
 | AppDynamics | 22 |
 | BMC Software | 10 |
 | Nastel Technologies | 0 |
 | CloudPassage | N/A |
 | CA Technologies | -33 |
 | Compuware | -100 |
AppDynamics NPS vs Companies in Tech
In the Tech industry, AppDynamics's NPS is rated right below Peloton.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
 | Spotify | 49 |
 | Apple | 48 |
 | Zoom Video Communications | 44 |
 | Netflix | 43 |
 | 42 | |
 | ROBLOX | 38 |
 | Peloton | 31 |
| AppDynamics | 22 |
AppDynamics Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of AppDynamics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AppDynamics Customer Loyalty Score by Gender
AppDynamics's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
AppDynamics Customer Loyalty Score by Ethnicity
AppDynamics's Customer Loyalty score was rated 64% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AppDynamics.
64
out of 100
Asian or Pacific Islander
AppDynamics Customer Loyalty Score by Age
AppDynamics's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AppDynamics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
AppDynamics Customer Loyalty Score by Usage
AppDynamics's Customer Loyalty score was rated the highest by customers who have used AppDynamics's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AppDynamics Customer Loyalty Score by Industry
AppDynamics's Customer Loyalty score was rated 70% by both Banking and Financial Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
AppDynamics Customer Loyalty vs. Competitors
Compared to its competitors, AppDynamics's Customer Loyalty score is rated right above New Relic, and is preceded by Alteryx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nastel Technologies | 100% |
| Nexthink | 92% |
| Dynatrace | 84% |
| Alteryx | 83% |
| AppDynamics | 80% |
| New Relic | 78% |
| BMC Software | 76% |
| ExtraHop Networks | 69% |
| CA Technologies | 69% |
| Compuware | 10% |
| Embotics | N/A |
| CloudPassage | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, AppDynamics's Customer Loyalty score is rated right below Peloton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| 87% | |
| Spotify | 87% |
| Apple | 86% |
| Zoom Video Communications | 84% |
| Peloton | 82% |
| AppDynamics | 80% |
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AppDynamics Product Quality
4/5
AppDynamics has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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AppDynamics Product Information
AppDynamics serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. AppDynamics supports Web devices and offers products for small, medium, and large sized businesses.
AppDynamics’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated AppDynamics's product the highest. Reviewers from the Retail industry rated AppDynamics the lowest at 3.
- Website
- http://www.appdynamics.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Analytics
Business Services
Languages Supported
English
Product Type
Website Monitoring Software
Application Monitoring & Performance Software
System Administration Software
Application Development Software
Business Performance Management Software
IT Management Software
Cloud Integration Software
Application Lifecycle Management Software
DevOps Software
Mobile Analytics Software
IoT Software
Quick Insights into AppDynamics Product Quality
AppDynamics's Product Quality score was rated highest by customers who have used AppDynamics's products/services for 2 to 5 Years, and rated lowest by customers who have used AppDynamics's products/services for 1 to 2 Years.
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Ranked AppDynamics Product Quality the Highest
Ranked AppDynamics Product Quality the Lowest
AppDynamics Product Quality Score by Gender
AppDynamics's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
AppDynamics Product Quality Score by Ethnicity
AppDynamics's Product Quality score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AppDynamics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
AppDynamics Product Quality Score by Age
AppDynamics's Product Quality score was rated 4.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AppDynamics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
AppDynamics Product Quality Score by Usage
AppDynamics's Product Quality score was rated the highest by customers who have used AppDynamics's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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AppDynamics Product Quality Score by Industry
AppDynamics's Product Quality score was rated the highest by Tech industry customers, and the lowest by Utilities industry customers.
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AppDynamics Product Quality vs. Competitors
Compared to its competitors, AppDynamics's Product Quality score is rated right above BMC Software, and is preceded by New Relic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nastel Technologies | 5/5 |
| Nexthink | 4.4/5 |
| Alteryx | 4.4/5 |
| Dynatrace | 4.4/5 |
| Embotics | 4.1/5 |
| New Relic | 4.1/5 |
| AppDynamics | 4/5 |
| BMC Software | 4/5 |
| ExtraHop Networks | 3.8/5 |
| CA Technologies | 3.4/5 |
| Compuware | 2.5/5 |
| CloudPassage | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, AppDynamics's Product Quality score is rated right above ROBLOX, and is preceded by Peloton.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Zoom Video Communications | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| 4.1/5 | |
| Peloton | 4/5 |
| AppDynamics | 4/5 |
| ROBLOX | 4/5 |
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AppDynamics Pricing
AppDynamics ROI & Value For Money
4/5
AppDynamics has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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AppDynamics Pricing Plans
AppDynamics has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Who Uses AppDynamics?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into AppDynamics ROI
AppDynamics's ROI score was rated highest by customers who have used AppDynamics's products/services for 2 to 5 Years, and rated lowest by customers who have used AppDynamics's products/services for 1 to 2 Years.
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Ranked AppDynamics ROI the Highest
Ranked AppDynamics ROI the Lowest
AppDynamics ROI Score by Gender
AppDynamics's ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
AppDynamics ROI Score by Ethnicity
AppDynamics's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AppDynamics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
AppDynamics ROI Score by Age
AppDynamics's ROI score was rated 4.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AppDynamics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
AppDynamics ROI Score by Usage
AppDynamics's ROI score was rated the highest by customers who have used AppDynamics's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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AppDynamics ROI Score by Industry
AppDynamics's ROI score was rated 4.1 stars by both Banking and Financial Services and Tech industry customers.
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AppDynamics Pricing vs. Competitors
Compared to its competitors, AppDynamics's ROI score is rated right above ExtraHop Networks, and is preceded by Embotics.
| COMPANY | Pricing Score | |
|---|---|---|
| Nastel Technologies | 5/5 |
| Nexthink | 4.4/5 |
| Dynatrace | 4.3/5 |
| Alteryx | 4.2/5 |
| Embotics | 4/5 |
| AppDynamics | 4/5 |
| ExtraHop Networks | 3.8/5 |
| New Relic | 3.8/5 |
| BMC Software | 3.6/5 |
| CA Technologies | 3.5/5 |
| Compuware | 1.5/5 |
| CloudPassage | N/A |
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ROI for Other Tech Brands
In the Tech industry, AppDynamics's ROI score is rated right above Peloton, and is preceded by Nintendo.
| COMPANY | Pricing Score | |
|---|---|---|
| Zoom Video Communications | 4.1/5 |
| 4/5 | |
| Spotify | 4/5 |
| Nintendo | 4/5 |
| AppDynamics | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| ROBLOX | 3.8/5 |
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AppDynamics Customer Satisfaction (CSAT)
AppDynamics Customer Satisfaction (CSAT) Score
74 / 100
AppDynamics has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
32%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AppDynamics Customer Satisfaction
AppDynamics's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked AppDynamics Customer Satisfaction the Highest
AppDynamics Customer Satisfaction Score by Gender
AppDynamics's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
AppDynamics Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
AppDynamics' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AppDynamics.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
AppDynamics Customer Satisfaction vs. Competitors
Compared to its competitors, AppDynamics's Customer Satisfaction score is rated right above BMC Software, and is preceded by Dynatrace.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nastel Technologies | 100% |
| Compuware | 100% |
| Alteryx | 96% |
| Nexthink | 90% |
| New Relic | 87% |
| Dynatrace | 75% |
| AppDynamics | 74% |
| BMC Software | 70% |
| ExtraHop Networks | 50% |
| CA Technologies | 20% |
| Embotics | 0% |
| CloudPassage | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, AppDynamics's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| 81% | |
| AppDynamics | 74% |
| Zoom Video Communications | 74% |
| ROBLOX | 73% |
| Peloton | 63% |
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AppDynamics Customer Service
3.7/5
AppDynamics has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About AppDynamics's Customer Service
Address
303 Second Street North Tower, 8th Floor, San Francisco, CA 94107
Website
http://www.appdynamics.com
Phone Number
1-415-442-8400
AppDynamics's Social Links
Quick Insights into AppDynamics Customer Service
AppDynamics's Customer Service score was rated highest by customers who have used AppDynamics's products/services for 2 to 5 Years, and rated lowest by customers who have used AppDynamics's products/services for 1 to 2 Years.
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Ranked AppDynamics Customer Service the Highest
Ranked AppDynamics Customer Service the Lowest
AppDynamics Customer Service Score by Gender
AppDynamics's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
AppDynamics Customer Service Score by Ethnicity
AppDynamics's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AppDynamics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
AppDynamics Customer Service Score by Age
AppDynamics's Customer Service score was rated 4.6 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
AppDynamics Customer Service Score by Usage
AppDynamics's Customer Service score was rated the highest by customers who have used AppDynamics's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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AppDynamics Customer Service Score by Industry
AppDynamics's Customer Service score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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AppDynamics Customer Service vs. Competitors
Compared to its competitors, AppDynamics's Customer Service score is rated right above BMC Software, and is preceded by ExtraHop Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Embotics | 5/5 |
| Nastel Technologies | 5/5 |
| Nexthink | 4.3/5 |
| Dynatrace | 4.2/5 |
| Alteryx | 4.1/5 |
| New Relic | 3.9/5 |
| ExtraHop Networks | 3.9/5 |
| AppDynamics | 3.7/5 |
| BMC Software | 3.7/5 |
| CA Technologies | 3.5/5 |
| Compuware | 1.5/5 |
| CloudPassage | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, AppDynamics's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| 4/5 | |
| Zoom Video Communications | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| AppDynamics | 3.7/5 |
| ROBLOX | 3.6/5 |
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AppDynamics as an Employer
3.2/5
AppDynamics has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
AppDynamics scored a 22 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of AppDynamics would recommend the brand to a friend. ENPS measures how likely AppDynamics employees would recommend working at AppDynamics to a friend.
Net Promoter Score
22
NPS Score
| 53% | Promoters |
|---|---|
| 16% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 37% | Promoters |
|---|---|
| 21% | Passive |
| 42% | Detractors |
Global Ranking Snapshot
AppDynamics is ranked #549 in the Global Top 100 Brands. It ranks just behind Philip Morris International and just ahead of Toptal.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
547 |  | Korn Ferry |  | Gary Burnison | Business and Consumer Services |
548 |  | Philip Morris International |  | Jack Olczak | Consumer Goods |
549 | | AppDynamics | | David Wadhwani | Tech |
550 |  | Toptal |  | Taso Val | Tech |
551 |  | Confluent |  | Jay Kreps | Tech |
552 |  | Gopuff |  | Rafael Ilishayev / Yakir Gola | Food and Beverages |
553 |  | US FOODS INC. |  | Andrew Iacobucci | Food and Beverages |
Tech Ranking Snapshot
AppDynamics is ranked #177 in the Tech Industry. It ranks just behind Chegg and just ahead of Toptal.
| RANK | COMPANY | Location | |
|---|---|---|---|
175 |  | Pure Storage | Mountain View, CA |
176 |  | Chegg | Santa Clara, CA |
177 | | AppDynamics | San Francisco, CA |
178 | | Toptal | |
179 | | Confluent | Mountain View, CA |
180 |  | Rover.com | Seattle, WA |
181 |  | BambooHR | Draper, UT |
