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NPS
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Nastel Technologies
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About Nastel Technologies' Brand
Nastel Technologies provides middleware-centric application performance and business transaction management software solutions. Among its major competitors, Nastel Technologies is ranked in 3rd place for NPS while Dynatrace is 1st, and AppDynamics is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Nastel Technologies Ranking
- #3 / 4 of its competitors
Nastel Technologies NPS
Nastel Technologies's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Nastel Technologies's customers would recommend using the product based on a scale of -100 to 100.
Nastel Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Nastel Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 0 | Apr 2024 | 0 |
How Other Brands Compare
Nastel Technologies is ranked third for NPS among its competitors. Dynatrace and AppDynamics come in first and second, with Correlsense coming in at #4.
Nastel Technologies |  Dynatrace |  AppDynamics |  Correlsense | |
| Global Ranking | #- | #474 | #549 | #- |
| NPS | 0 | 37 | 22 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $222.59B | $60.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nastel Technologies NPS vs. Competitors
Compared to its competitors, Nastel Technologies's NPS is rated right below AppDynamics.
| COMPANY | NPS Score | |
|---|---|---|
| Dynatrace | 37 |
| AppDynamics | 22 |
| Nastel Technologies | 0 |
Nastel Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nastel Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nastel Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Nastel Technologies's Customer Loyalty score is rated right above Dynatrace.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nastel Technologies | 100% |
| Dynatrace | 84% |
| AppDynamics | 80% |
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Nastel Technologies Product Quality
5/5
Nastel Technologies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Nastel Technologies Product Information
Nastel Technologies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.nastel.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
SaaS
Nastel Technologies Product Quality vs. Competitors
Compared to its competitors, Nastel Technologies's Product Quality score is rated right above Dynatrace.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nastel Technologies | 5/5 |
| Dynatrace | 4.4/5 |
| AppDynamics | 4/5 |
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Nastel Technologies Pricing
Nastel Technologies ROI & Value For Money
5/5
Nastel Technologies has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Nastel Technologies Pricing vs. Competitors
Compared to its competitors, Nastel Technologies's ROI score is rated right above Dynatrace.
| COMPANY | Pricing Score | |
|---|---|---|
| Nastel Technologies | 5/5 |
| Dynatrace | 4.3/5 |
| AppDynamics | 4/5 |
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Nastel Technologies Customer Satisfaction (CSAT)
Nastel Technologies Customer Satisfaction (CSAT) Score
100 / 100
Nastel Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nastel Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Nastel Technologies's Customer Satisfaction score is rated right above Dynatrace.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nastel Technologies | 100% |
| Dynatrace | 75% |
| AppDynamics | 74% |
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Nastel Technologies Customer Service
5/5
Nastel Technologies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Nastel Technologies's Customer Service
Address
48 South Service Rd, Melville, NY
Website
http://www.nastel.com
Nastel Technologies Customer Service vs. Competitors
Compared to its competitors, Nastel Technologies's Customer Service score is rated right above Dynatrace.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nastel Technologies | 5/5 |
| Dynatrace | 4.2/5 |
| AppDynamics | 3.7/5 |
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Nastel Technologies as an Employer
3.4/5
Nastel Technologies has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Nastel Technologies scored a 0 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Nastel Technologies would recommend the brand to a friend. ENPS measures how likely Nastel Technologies employees would recommend working at Nastel Technologies to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
