37
NPS
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Dynatrace is ranked #145 in Tech Brands
Dynatrace is ranked #145 in Tech Brands
About Dynatrace's Brand
Cloud done right. Dynatrace’s brand is ranked #474 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Dynatrace. When compared to other organizations within the Tech industry, Dynatrace is ranked #145. Among its major competitors, Dynatrace is ranked in 3rd place for NPS while Splunk is 1st, and New Relic is 2nd.
Brand at a Glance
84%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
Dynatrace CMO
Mike Maciag
Mike Maciag serves as the Chief Marketing Officer of Dynatrace. Mike started at Dynatrace in November of 2018. Mike currently resides in San Francisco Bay Area.
Dynatrace Ranking
- #145 in Tech
- #2 / 4 of its competitors
Dynatrace NPS
Dynatrace's Net Promoter Score (NPS) is a 37 with 60% Promoters, 17% Passives, and 23% Detractors. Net Promoter Score tracks whether Dynatrace's customers would recommend using the product based on a scale of -100 to 100.
Dynatrace Overall NPS
| 60% | Promoters |
|---|---|
| 17% | Passives |
| 23% | Detractors |
Dynatrace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 34 | Oct 2020 | 34 |
Nov 2020 33 | Nov 2020 | 33 |
Feb 2021 34 | Feb 2021 | 34 |
Mar 2021 29 | Mar 2021 | 29 |
Apr 2021 31 | Apr 2021 | 31 |
Jun 2021 33 | Jun 2021 | 33 |
Mar 2022 31 | Mar 2022 | 31 |
Aug 2022 33 | Aug 2022 | 33 |
Mar 2023 34 | Mar 2023 | 34 |
Apr 2023 34 | Apr 2023 | 34 |
Dec 2024 36 | Dec 2024 | 36 |
Jul 2025 37 | Jul 2025 | 37 |
How Other Brands Compare
Dynatrace is ranked second for NPS among its competitors. Splunk and Gartner come in first and third, with AppDynamics coming in at #4.
 Dynatrace |  Splunk |  Gartner |  AppDynamics | |
| Global Ranking | #474 | #458 | #477 | #549 |
| NPS | 37 | 45 | 27 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $22.65B | $16.42B | $222.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dynatrace NPS by Gender
Dynatrace's NPS was rated 100 by both Female and Male customers on Comparably.
Male
100
Dynatrace's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
100
Dynatrace's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Dynatrace NPS by Usage
Dynatrace's NPS was rated the highest by customers who have used Dynatrace's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 24 | Less than 1 Year | 24 |
1 to 2 Years 83 | 1 to 2 Years | 83 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
Dynatrace NPS vs. Competitors
Compared to its competitors, Dynatrace's NPS is rated right above Datadog, and is preceded by New Relic.
| COMPANY | NPS Score | |
|---|---|---|
| Splunk | 45 |
 | New Relic | 42 |
| Dynatrace | 37 |
 | Datadog | 29 |
| Gartner | 27 |
| AppDynamics | 22 |
 | Stackify | N/A |
 | CA Technologies | -33 |
Dynatrace Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Dynatrace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dynatrace Customer Loyalty Score by Gender
Male customers rated Dynatrace's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Dynatrace Customer Loyalty Score by Usage
Dynatrace's Customer Loyalty score was rated the highest by customers who have used Dynatrace's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dynatrace Customer Loyalty Score by Industry
Dynatrace's Customer Loyalty score was rated 100% by Tech industry customers.
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Dynatrace Customer Loyalty vs. Competitors
Compared to its competitors, Dynatrace's Customer Loyalty score is rated right above Splunk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dynatrace | 84% |
| Splunk | 83% |
| AppDynamics | 80% |
| Gartner | 79% |
| New Relic | 78% |
| Datadog | 78% |
| CA Technologies | 69% |
| Stackify | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Dynatrace's Customer Loyalty score is rated right above Zoom Video Communications, and is preceded by Apple.
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Dynatrace Product Quality
4.4/5
Dynatrace has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Dynatrace Product Information
Dynatrace serves markets in the United States, Europe, Australia, United Kingdom, and Brazil. Dynatrace supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Dynatrace’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Dynatrace's product the highest.
- Website
- http://www.dynatrace.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
SaaS
Languages Supported
English
Product Type
Website Monitoring Software
Application Monitoring & Performance Software
Development Tools Software
System Administration Software
Application Lifecycle Management Software
Network Monitoring Software
Quick Insights into Dynatrace Product Quality
Dynatrace's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Dynatrace Product Quality the Highest
Ranked Dynatrace Product Quality the Lowest
Dynatrace Product Quality Score by Gender
Male customers rated Dynatrace's Product Quality score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dynatrace.
Male
5/5
Female
4.1/5
Dynatrace Product Quality Score by Usage
Dynatrace's Product Quality score was rated the highest by customers who have used Dynatrace's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Dynatrace Product Quality Score by Industry
Dynatrace's Product Quality score was rated 4.6 stars by Tech industry customers.
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Dynatrace Product Quality vs. Competitors
Compared to its competitors, Dynatrace's Product Quality score is rated right above Splunk.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dynatrace | 4.4/5 |
| Splunk | 4.2/5 |
| Datadog | 4.1/5 |
| New Relic | 4.1/5 |
| AppDynamics | 4/5 |
| Gartner | 3.9/5 |
| CA Technologies | 3.4/5 |
| Stackify | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Dynatrace's Product Quality score is rated right above Nintendo.
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Dynatrace Pricing
Dynatrace ROI & Value For Money
4.3/5
Dynatrace has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Dynatrace Pricing Plans
Dynatrace has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Dynatrace?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Dynatrace ROI
Dynatrace's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Dynatrace ROI the Highest
Ranked Dynatrace ROI the Lowest
Dynatrace ROI Score by Gender
Male customers rated Dynatrace's ROI score 0.9 stars higher than Female customers.
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Male
4.9/5
Female
4/5
Dynatrace ROI Score by Usage
Dynatrace's ROI score was rated the highest by customers who have used Dynatrace's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Dynatrace ROI Score by Industry
Dynatrace's ROI score was rated 4.4 stars by Tech industry customers.
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Dynatrace Pricing vs. Competitors
Compared to its competitors, Dynatrace's ROI score is rated right above Splunk.
| COMPANY | Pricing Score | |
|---|---|---|
| Dynatrace | 4.3/5 |
| Splunk | 4.1/5 |
| Datadog | 4.1/5 |
| AppDynamics | 4/5 |
| New Relic | 3.8/5 |
| Gartner | 3.8/5 |
| CA Technologies | 3.5/5 |
| Stackify | N/A |
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ROI for Other Tech Brands
In the Tech industry, Dynatrace's ROI score is rated right above Zoom Video Communications.
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Dynatrace Customer Satisfaction (CSAT)
Dynatrace Customer Satisfaction (CSAT) Score
75 / 100
Dynatrace has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dynatrace Customer Satisfaction vs. Competitors
Compared to its competitors, Dynatrace's Customer Satisfaction score is rated right above Datadog, and is preceded by Gartner.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| New Relic | 87% |
| Splunk | 78% |
| Gartner | 78% |
| Dynatrace | 75% |
| Datadog | 74% |
| AppDynamics | 74% |
| CA Technologies | 20% |
| Stackify | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Dynatrace's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
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Dynatrace Customer Service
4.2/5
Dynatrace has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Dynatrace's Customer Service
Address
280 Congress St, Boston, MA 02210
Website
http://www.dynatrace.com
Phone Number
(781) 530-1000
Dynatrace's Social Links
Quick Insights into Dynatrace Customer Service
Dynatrace's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Dynatrace Customer Service the Highest
Ranked Dynatrace Customer Service the Lowest
Dynatrace Customer Service Score by Gender
Male customers rated Dynatrace's Customer Service score 0.7 stars higher than Female customers.
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Male
4.7/5
Female
4/5
Dynatrace Customer Service Score by Usage
Dynatrace's Customer Service score was rated the highest by customers who have used Dynatrace's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Dynatrace Customer Service Score by Industry
Dynatrace's Customer Service score was rated 4.5 stars by Tech industry customers.
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Dynatrace Customer Service vs. Competitors
Compared to its competitors, Dynatrace's Customer Service score is rated right above Splunk.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dynatrace | 4.2/5 |
| Splunk | 4.1/5 |
| Datadog | 4.1/5 |
| Gartner | 3.9/5 |
| New Relic | 3.9/5 |
| AppDynamics | 3.7/5 |
| CA Technologies | 3.5/5 |
| Stackify | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Dynatrace's Customer Service score is rated right above Apple.
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Dynatrace as an Employer
4.7/5
Dynatrace has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Dynatrace scored a 37 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Dynatrace would recommend the brand to a friend. ENPS measures how likely Dynatrace employees would recommend working at Dynatrace to a friend.
Net Promoter Score
37
NPS Score
| 60% | Promoters |
|---|---|
| 17% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 67% | Promoters |
|---|---|
| 25% | Passive |
| 8% | Detractors |
Global Ranking Snapshot
Dynatrace is ranked #474 in the Global Top 100 Brands. It ranks just behind Wiley and just ahead of Seagate Technology.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
472 |  | Constellation Brands |  | Rob Sands | Food and Beverages |
473 |  | Wiley |  | Brian Napack | Media and Entertainment |
474 | | Dynatrace | | Rick McConnell | Tech |
475 |  | Seagate Technology |  | Dave Mosley | Tech |
476 |  | Zoho Corporation |  | Sridhar Vembu | Tech |
477 | | Gartner |  | Eugene Hall | Tech |
478 |  | Gilead Sciences |  | Daniel O’Day | Health and Wellness |
Tech Ranking Snapshot
Dynatrace is ranked #145 in the Tech Industry. It ranks just behind Smartsheet and just ahead of Seagate Technology.
| RANK | COMPANY | Location | |
|---|---|---|---|
143 |  | ClassPass | New York City, NY |
144 |  | Smartsheet | Bellevue, WA |
145 | | Dynatrace | Boston, MA |
146 | | Seagate Technology | Cupertino, CA |
147 | | Zoho Corporation | |
148 | | Gartner | Stamford, CT |
149 |  | Audible, Inc. | Newark, NJ |
