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Splunk is

Ranked

#140

Tech Brands

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Splunk

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Splunk

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Splunk is ranked #140 in Tech Brands

About Splunk's Brand

Splunk provides operational intelligence software that monitors, reports and analyzes real-time machine data. Splunk’s brand is ranked #458 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Splunk. When compared to other organizations within the Tech industry, Splunk is ranked #140. Among its major competitors, Splunk is ranked in 2nd place for NPS while Elastic is 1st, and Actian is 3rd. Overall, Splunk has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $22.65B

Brand at a Glance

83%

Customer Loyalty

4.2/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

Splunk CMO

Brian Goldfarb

Mr. Brian Goldfarb has been Chief Marketing Officer and Senior Vice President of Splunk Inc. since November 14, 2016. Mr. Goldfarb oversees global marketing strategy and drive revenue growth across the Splunk product portfolio. He is a veteran marketing executive with experience leading marketing efforts for premier cloud and platform technology providers, including Salesforce, Google and Microsoft. He has wealth of experience and helped to grow usage and revenues at Salesforce, Google and Microsoft. He served as Senior Vice President of Marketing for Salesforce's Platform division. He oversaw a global marketing organization responsible for generating more than $1 billion in revenue. At Salesforce, he led the successful rebranding of the Salesforce1 Platform to become App Cloud, simplifying the complex portfolio offering and lowering time to first sale. As the Chief Marketing Officer of the Google Cloud Platform, he managed global marketing teams across three regions, helped grow revenues by more than 400 percent and built the foundation for the business to grow to $1 billion. Prior to joining Google, he spent nearly 10 years at Microsoft where he lead product marketing for Windows Azure. Mr. Goldfarb holds a B.A. from Duke University.

Splunk Ranking

^#140 in Tech
^#2 / 4 of its competitors

Splunk NPS

Splunk's Net Promoter Score (NPS) is a 45 with 63% Promoters, 19% Passives, and 18% Detractors. Net Promoter Score tracks whether Splunk's customers would recommend using the product based on a scale of -100 to 100.

Splunk Overall NPS

NPS

63%	Promoters
19%	Passives
18%	Detractors

Splunk NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 47	Jan 2024	47
Feb 2024 45	Feb 2024	45
Mar 2024 47	Mar 2024	47
Apr 2024 45	Apr 2024	45
May 2024 45	May 2024	45
Sep 2024 45	Sep 2024	45
Oct 2024 45	Oct 2024	45
Jan 2025 45	Jan 2025	45
Apr 2025 45	Apr 2025	45
May 2025 45	May 2025	45
Oct 2025 45	Oct 2025	45
Dec 2025 45	Dec 2025	45

How Other Brands Compare

Splunk is ranked second for NPS among its competitors. Elastic and Micro Focus come in first and third, with Mu Sigma coming in at #4. Among those competitors, it is the second most valued company behind Mu Sigma.

	Splunk	Elastic	Mu Sigma	Micro Focus
Global Ranking	#458	#843	#-	#-
NPS	45	50	-17	17
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	Neutral
Valuation Updated every 24 hours for public companies	$22.65B	$9.98B	$101.75B	$2.58M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Splunk NPS by Gender

Male customers rated Splunk's NPS 21 points higher than Female customers.

Male

Splunk's NPS was rated 58 by Male customers on Comparably.

71%

Promoters

16%

Passives

13%

Detractors

Female

Splunk's NPS was rated 37 by Female customers on Comparably.

64%

Promoters

Passives

27%

Detractors

Splunk NPS by Ethnicity

Splunk's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 80	Caucasian	80
African American/Black 33	African American/Black	33
Asian or Pacific Islander 42	Asian or Pacific Islander	42
Other 40	Other	40

Splunk NPS by Age

Splunk's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

60%

20%

26-30

71%

15%

14%

31-35

57%

14%

29%

36-40

80%

20%

41-45

78%

11%

46-50

87%

13%

51-55

67%

33%

Splunk NPS by Usage

Splunk's NPS was rated the highest by customers who have used Splunk's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 37	Less than 1 Year	37
1 to 2 Years 25	1 to 2 Years	25
2 to 5 Years 73	2 to 5 Years	73
5 to 10 Years 52	5 to 10 Years	52
Over 10 Years 0	Over 10 Years	0

Splunk NPS vs. Competitors

Compared to its competitors, Splunk's NPS is rated right above Actian, and is preceded by Elastic.

COMPANY		NPS Score
	Elastic	50
	Splunk	45
	Actian	20
	Micro Focus	17
	Tufin	16
	Progress Software	N/A
	StatSoft	N/A
	Mu Sigma	-17

Splunk NPS vs Companies in Tech

In the Tech industry, Splunk's NPS is rated right above Zoom Video Communications, and is preceded by Apple.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Splunk	45
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31

Splunk Customer Reviews

Out of the 11 Splunk customer reviews 10 were positive and 1 was constructive. Splunk customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Splunk Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Splunk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83%

17%

Splunk Customer Loyalty Score by Gender

Male customers rated Splunk's Customer Loyalty score 9% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Splunk.

Male

91%

Yes

Female

82%

Yes

Splunk Customer Loyalty Score by Ethnicity

Splunk's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Splunk.

out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Other

Splunk Customer Loyalty Score by Age

Splunk's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Splunk.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 82%	18-25	82%
26-30 87%	26-30	87%
31-35 85%	31-35	85%
36-40 100%	36-40	100%
41-45 80%	41-45	80%
46-50 89%	46-50	89%
51-55 100%	51-55	100%

Splunk Customer Loyalty Score by Usage

Splunk's Customer Loyalty score was rated the highest by customers who have used Splunk's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	75%
1 to 2 Years	87%
2 to 5 Years	91%
5 to 10 Years	87%
Over 10 Years	100%

Splunk Customer Loyalty Score by Industry

Splunk's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	84%
Banking and Financial Services	100%

Splunk Customer Loyalty vs. Competitors

Compared to its competitors, Splunk's Customer Loyalty score is rated right above Elastic, and is preceded by Tufin.

COMPANY		Customer Loyalty Score
	Tufin	85%
	Splunk	83%
	Elastic	78%
	Micro Focus	78%
	Actian	73%
	Mu Sigma	59%
	Progress Software	N/A
	StatSoft	N/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, Splunk's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Splunk	83%
	Peloton	82%

Unlock Splunk Customer Loyalty vs. Companies in Tech Data

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Splunk Product Quality

4.2/5

Splunk has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Splunk Product Information

Splunk serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Splunk supports Web devices and offers products for medium and large sized businesses.

Splunk’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Splunk's product the highest. Reviewers from the Tech industry rated Splunk the lowest at 4.4.

Website: http://www.splunk.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Analytics

Big Data

Enterprise

SaaS

Languages Supported

English

Chinese (Traditional)

French

German

Portuguese

Spanish

Chinese (Simplified)

Japanese

Italian

Korean

Russian

Product Type

Application Monitoring & Performance Software

System Administration Software

Analytics Software

Big Data Software

Data Visualization Software

SIEM Software

Quick Insights into Splunk Product Quality

Splunk's Product Quality score was rated highest by customers ages 41-45, and rated lowest by African American/Black customers.

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Ranked Splunk Product Quality the Highest

41-45	4.9
Over 10 Years	4.8
Asian or Pacific Islander	4.7

Ranked Splunk Product Quality the Lowest

Less than 1 Year	4
18-25	3.9
African American/Black	3.8

Splunk Product Quality Score by Gender

Male customers rated Splunk's Product Quality score 0.3 stars higher than Female customers.

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Male

4.6/5

Female

4.3/5

Splunk Product Quality Score by Ethnicity

Splunk's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Splunk.

Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.7	Asian or Pacific Islander	4.7
Other 4.6	Other	4.6

Splunk Product Quality Score by Age

Splunk's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Splunk.

Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.5	26-30	4.5
31-35 4.7	31-35	4.7
36-40 4.5	36-40	4.5
41-45 4.9	41-45	4.9
46-50 4.7	46-50	4.7
51-55 4.6	51-55	4.6

Splunk Product Quality Score by Usage

Splunk's Product Quality score was rated the highest by customers who have used Splunk's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4
1 to 2 Years	4.7
2 to 5 Years	4.5
5 to 10 Years	4.6
Over 10 Years	4.8

Splunk Product Quality Score by Industry

Splunk's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	4.4
Banking and Financial Services	4.6

Splunk Product Quality vs. Competitors

Compared to its competitors, Splunk's Product Quality score is rated right above Elastic.

COMPANY		Product Quality Score
	Splunk	4.2/5
	Elastic	4.1/5
	Micro Focus	3.7/5
	Tufin	3.5/5
	Actian	3/5
	Mu Sigma	2.9/5
	Progress Software	N/A
	StatSoft	N/A

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Product Quality for Other Tech Brands

In the Tech industry, Splunk's Product Quality score is rated right above Netflix, and is preceded by Zoom Video Communications.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Splunk	4.2/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5

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Splunk Pricing

Splunk ROI & Value For Money

4.1/5

Splunk has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Splunk Pricing Plans

Splunk has a pricing structure that accommodates medium and large businesses. Starting from $675/month, Splunk uses a subscription model and offers the following: Free online sandbox.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Splunk.

Who Uses Splunk?

Medium Businesses

Large Enterprises

Quick Insights into Splunk ROI

Splunk's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Splunk's products/services for Over 10 Years.

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Ranked Splunk ROI the Highest

31-35	4.6
1 to 2 Years	4.5
Asian or Pacific Islander	4.5

Ranked Splunk ROI the Lowest

26-30	3.7
Other	3.5
Over 10 Years	3.3

Splunk ROI Score by Gender

Male customers rated Splunk's ROI score 0.2 stars higher than Female customers.

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Male

4/5

Female

3.8/5

Splunk ROI Score by Ethnicity

Splunk's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Splunk.

Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 3.5	Other	3.5

Splunk ROI Score by Age

Splunk's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.7	26-30	3.7
31-35 4.6	31-35	4.6
36-40 4.1	36-40	4.1
41-45 3.9	41-45	3.9
46-50 4.3	46-50	4.3
51-55 4.6	51-55	4.6

Splunk ROI Score by Usage

Splunk's ROI score was rated the highest by customers who have used Splunk's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	4.5
2 to 5 Years	4.1
5 to 10 Years	4
Over 10 Years	3.3

Splunk ROI Score by Industry

Splunk's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	3.8
Banking and Financial Services	4

Splunk Pricing vs. Competitors

Compared to its competitors, Splunk's ROI score is rated right above Micro Focus, and is preceded by Elastic.

COMPANY		Pricing Score
	Elastic	4.1/5
	Splunk	4.1/5
	Micro Focus	3.9/5
	Tufin	3.2/5
	Actian	2.8/5
	Mu Sigma	2.8/5
	Progress Software	N/A
	StatSoft	N/A

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ROI for Other Tech Brands

In the Tech industry, Splunk's ROI score is rated right above Zoom Video Communications.

COMPANY		Pricing Score
	Splunk	4.1/5
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5

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Splunk Customer Satisfaction (CSAT)

Splunk Customer Satisfaction (CSAT) Score

78 / 100

Splunk has an overall Customer Satisfaction score of 78 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	52%
Satisfied	26%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	3%
Very Dissatisfied	4%

Very Satisfied

52%

Satisfied

26%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Splunk Customer Satisfaction

Splunk's Customer Satisfaction score was rated highest by customers who have used Splunk's products/services for 1 to 2 Years, and rated lowest by customers who have used Splunk's products/services for Less than 1 Year.

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Ranked Splunk Customer Satisfaction the Highest

1 to 2 Years	100%
36-40	100%
Other	100%

Ranked Splunk Customer Satisfaction the Lowest

Female	83%
African American/Black	80%
Less than 1 Year	50%

Splunk Customer Satisfaction Score by Gender

Male customers rated Splunk's Customer Satisfaction score 13 points higher than Female customers.

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96 / 100

Male

	Very Satisfied	68%
	Satisfied	28%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	0%
	Very Dissatisfied	0%

83 / 100

Female

	Very Satisfied	50%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	17%
	Very Dissatisfied	0%

Splunk Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Splunk's Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.

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89 / 100

Very Satisfied	89%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	11%
Very Dissatisfied	0%

Very Satisfied

89%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

CSAT according to African American/Black

Splunk's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100

Very Satisfied	0%
Satisfied	80%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

80%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Splunk's Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.

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89 / 100

Very Satisfied	89%
Satisfied	0%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

89%

Satisfied

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Splunk's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	38%
Satisfied	62%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

38%

Satisfied

62%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Splunk Customer Satisfaction Score by Age

Splunk's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

26-30

84%

36-40

100%

41-45

100%

46-50

100%

Splunk Customer Satisfaction Score by Usage

Splunk's Customer Satisfaction score was rated the highest by customers who have used Splunk's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	50
1 to 2 Years	100
2 to 5 Years	92
5 to 10 Years	100
Over 10 Years	100

Splunk Customer Satisfaction Score by Industry

Splunk's Customer Satisfaction score was rated 90 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Splunk Customer Satisfaction Score by Industry",
	"text": "Splunk's Customer Satisfaction score was rated 90 points by Tech industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 90,
			"stars": 0,
			"csatScore": 90,
			"text": "Splunk's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
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Tech	90

Splunk Customer Satisfaction vs. Competitors

Compared to its competitors, Splunk's Customer Satisfaction score is rated right above Elastic, and is preceded by Tufin.

COMPANY		Customer Satisfaction (CSAT) Score
	Tufin	100%
	Splunk	78%
	Elastic	74%
	Micro Focus	57%
	Actian	50%
	Mu Sigma	50%
	Progress Software	0%
	StatSoft	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Splunk's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Splunk	78%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	63%

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Splunk Customer Service

4.1/5

Splunk has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Splunk's overall Customer Service score rated by its users and customers.

About Splunk's Customer Service

Address

270 Brannan Street, San Francisco, CA 94107

Website

http://www.splunk.com

Phone Number

2123139407

Quick Insights into Splunk Customer Service

Splunk's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Splunk's products/services for Over 10 Years.

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Ranked Splunk Customer Service the Highest

31-35	4.7
1 to 2 Years	4.6
Asian or Pacific Islander	4.5

Ranked Splunk Customer Service the Lowest

Female	3.7
26-30	3.6
Over 10 Years	3.1

Splunk Customer Service Score by Gender

Male customers rated Splunk's Customer Service score 0.5 stars higher than Female customers.

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Male

4.2/5

Female

3.7/5

Splunk Customer Service Score by Ethnicity

Splunk's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Splunk.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.4	Caucasian	4.4
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 3.8	Other	3.8

Splunk Customer Service Score by Age

Splunk's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 3.6	26-30	3.6
31-35 4.7	31-35	4.7
36-40 4.3	36-40	4.3
41-45 4.4	41-45	4.4
46-50 4.4	46-50	4.4
51-55 4.6	51-55	4.6

Splunk Customer Service Score by Usage

Splunk's Customer Service score was rated the highest by customers who have used Splunk's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	4.6
2 to 5 Years	4.4
5 to 10 Years	4.3
Over 10 Years	3.1

Splunk Customer Service Score by Industry

Splunk's Customer Service score was rated 4.1 stars by both Banking and Financial Services and Tech industry customers.

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Tech	4.1
Banking and Financial Services	4.1

Splunk Customer Service vs. Competitors

Compared to its competitors, Splunk's Customer Service score is rated right above Elastic.

COMPANY		Customer Service Score
	Splunk	4.1/5
	Elastic	4/5
	Tufin	3.9/5
	Micro Focus	3.8/5
	Mu Sigma	3.1/5
	Actian	2.8/5
	Progress Software	N/A
	StatSoft	N/A

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Customer Service for Other Tech Brands

In the Tech industry, Splunk's Customer Service score is rated right above Google, and is preceded by Apple.

COMPANY		Customer Service Score
	Apple	4.2/5
	Splunk	4.1/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5

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Splunk as an Employer

4.2/5

Splunk has a 4.2/5 stars for its overall company culture rated by their employees

top

10%

CEO of Splunk

Gary Steele

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Splunk scored a 45 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Splunk would recommend the brand to a friend. ENPS measures how likely Splunk employees would recommend working at Splunk to a friend.

Net Promoter Score

NPS Score

63%	Promoters
19%	Passive
18%	Detractors

Employee Net Promoter Score

eNPS Score

52%	Promoters
19%	Passive
29%	Detractors

Global Ranking Snapshot

Splunk is ranked #458 in the Global Top 100 Brands. It ranks just behind Fujitsu and just ahead of Equinox.

RANK			INDUSTRY
456	SolarCity	Lyndon Rive	Energy and Manufacturing
457	Fujitsu	Tatsuya Tanaka	Tech
458	Splunk	Gary Steele	Tech
459	Equinox	Harvey Spevak	Health and Wellness
460	Vista	Florian Baumgartner	Retail
461	Choice Hotels	Patrick Pacious	Travel and Hospitality
462	Blackbaud	Michael Gianoni	Tech

Tech Ranking Snapshot

Splunk is ranked #140 in the Tech Industry. It ranks just behind Fujitsu and just ahead of Vista.

RANK		Location
138	HarperCollins	New York City, NY
139	Fujitsu	Mina, NV
140	Splunk	San Francisco, CA
141	Vista	Waltham, MA
142	Blackbaud	Charleston, SC
143	ClassPass	New York City, NY
144	Smartsheet	Bellevue, WA