45
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Splunk is ranked #140 in Tech Brands
Splunk is ranked #140 in Tech Brands
About Splunk's Brand
Splunk provides operational intelligence software that monitors, reports and analyzes real-time machine data. Splunk’s brand is ranked #458 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Splunk. When compared to other organizations within the Tech industry, Splunk is ranked #140. Among its major competitors, Splunk is ranked in 2nd place for NPS while Elastic is 1st, and Actian is 3rd. Overall, Splunk has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $22.65B
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Splunk CMO
Brian Goldfarb
Mr. Brian Goldfarb has been Chief Marketing Officer and Senior Vice President of Splunk Inc. since November 14, 2016. Mr. Goldfarb oversees global marketing strategy and drive revenue growth across the Splunk product portfolio. He is a veteran marketing executive with experience leading marketing efforts for premier cloud and platform technology providers, including Salesforce, Google and Microsoft. He has wealth of experience and helped to grow usage and revenues at Salesforce, Google and Microsoft. He served as Senior Vice President of Marketing for Salesforce's Platform division. He oversaw a global marketing organization responsible for generating more than $1 billion in revenue. At Salesforce, he led the successful rebranding of the Salesforce1 Platform to become App Cloud, simplifying the complex portfolio offering and lowering time to first sale. As the Chief Marketing Officer of the Google Cloud Platform, he managed global marketing teams across three regions, helped grow revenues by more than 400 percent and built the foundation for the business to grow to $1 billion. Prior to joining Google, he spent nearly 10 years at Microsoft where he lead product marketing for Windows Azure. Mr. Goldfarb holds a B.A. from Duke University.
Splunk Ranking
- #140 in Tech
- #2 / 4 of its competitors
Splunk NPS
Splunk's Net Promoter Score (NPS) is a 45 with 63% Promoters, 19% Passives, and 18% Detractors. Net Promoter Score tracks whether Splunk's customers would recommend using the product based on a scale of -100 to 100.
Splunk Overall NPS
| 63% | Promoters |
|---|---|
| 19% | Passives |
| 18% | Detractors |
Splunk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 47 | Jan 2024 | 47 |
Feb 2024 45 | Feb 2024 | 45 |
Mar 2024 47 | Mar 2024 | 47 |
Apr 2024 45 | Apr 2024 | 45 |
May 2024 45 | May 2024 | 45 |
Sep 2024 45 | Sep 2024 | 45 |
Oct 2024 45 | Oct 2024 | 45 |
Jan 2025 45 | Jan 2025 | 45 |
Apr 2025 45 | Apr 2025 | 45 |
May 2025 45 | May 2025 | 45 |
Oct 2025 45 | Oct 2025 | 45 |
Dec 2025 45 | Dec 2025 | 45 |
How Other Brands Compare
Splunk is ranked second for NPS among its competitors. Elastic and Micro Focus come in first and third, with Mu Sigma coming in at #4. Among those competitors, it is the second most valued company behind Mu Sigma.
 Splunk |  Elastic |  Mu Sigma |  Micro Focus | |
| Global Ranking | #458 | #843 | #- | #- |
| NPS | 45 | 50 | -17 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $22.65B | $9.98B | $101.75B | $2.58M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Splunk NPS by Gender
Male customers rated Splunk's NPS 21 points higher than Female customers.
Male
58
Splunk's NPS was rated 58 by Male customers on Comparably.
71%
Promoters
16%
Passives
13%
Detractors
Female
37
Splunk's NPS was rated 37 by Female customers on Comparably.
64%
Promoters
9%
Passives
27%
Detractors
Splunk NPS by Ethnicity
Splunk's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 80 | Caucasian | 80 |
African American/Black 33 | African American/Black | 33 |
Asian or Pacific Islander 42 | Asian or Pacific Islander | 42 |
Other 40 | Other | 40 |
Splunk NPS by Age
Splunk's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Splunk NPS by Usage
Splunk's NPS was rated the highest by customers who have used Splunk's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 73 | 2 to 5 Years | 73 |
5 to 10 Years 52 | 5 to 10 Years | 52 |
Over 10 Years 0 | Over 10 Years | 0 |
Splunk NPS vs. Competitors
Compared to its competitors, Splunk's NPS is rated right above Actian, and is preceded by Elastic.
| COMPANY | NPS Score | |
|---|---|---|
| Elastic | 50 |
| Splunk | 45 |
 | Actian | 20 |
| Micro Focus | 17 |
 | Tufin | 16 |
 | Progress Software | N/A |
 | StatSoft | N/A |
| Mu Sigma | -17 |
Splunk Customer Reviews
Out of the 11 Splunk customer reviews 10 were positive and 1 was constructive. Splunk customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Splunk Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Splunk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Splunk Customer Loyalty Score by Gender
Male customers rated Splunk's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Splunk.
Male
91%
Yes
Female
82%
Yes
Splunk Customer Loyalty Score by Ethnicity
Splunk's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Splunk.
82
out of 100
Caucasian
70
out of 100
African American/Black
92
out of 100
Asian or Pacific Islander
100
out of 100
Other
Splunk Customer Loyalty Score by Age
Splunk's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Splunk.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 87% | 26-30 | 87% |
31-35 85% | 31-35 | 85% |
36-40 100% | 36-40 | 100% |
41-45 80% | 41-45 | 80% |
46-50 89% | 46-50 | 89% |
51-55 100% | 51-55 | 100% |
Splunk Customer Loyalty Score by Usage
Splunk's Customer Loyalty score was rated the highest by customers who have used Splunk's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Splunk Customer Loyalty Score by Industry
Splunk's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Splunk Customer Loyalty vs. Competitors
Compared to its competitors, Splunk's Customer Loyalty score is rated right above Elastic, and is preceded by Tufin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tufin | 85% |
| Splunk | 83% |
| Elastic | 78% |
| Micro Focus | 78% |
| Actian | 73% |
| Mu Sigma | 59% |
| Progress Software | N/A |
| StatSoft | N/A |
Unlock Splunk Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Splunk Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Tech Brands
In the Tech industry, Splunk's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.
Unlock Splunk Customer Loyalty vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Splunk Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.
Splunk Product Quality
4.2/5
Splunk has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Splunk's overall Product Quality score rated by its users and customers.
Splunk Product Information
Splunk serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Splunk supports Web devices and offers products for medium and large sized businesses.
Splunk’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Splunk's product the highest. Reviewers from the Tech industry rated Splunk the lowest at 4.4.
- Website
- http://www.splunk.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Big Data
Enterprise
SaaS
Languages Supported
English
Chinese (Traditional)
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Korean
Russian
Product Type
Application Monitoring & Performance Software
System Administration Software
Analytics Software
Big Data Software
Data Visualization Software
SIEM Software
Quick Insights into Splunk Product Quality
Splunk's Product Quality score was rated highest by customers ages 41-45, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Splunk's Product Quality.
Ranked Splunk Product Quality the Highest
Ranked Splunk Product Quality the Lowest
Splunk Product Quality Score by Gender
Male customers rated Splunk's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Splunk.
Male
4.6/5
Female
4.3/5
Splunk Product Quality Score by Ethnicity
Splunk's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Splunk.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 4.6 | Other | 4.6 |
Splunk Product Quality Score by Age
Splunk's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Splunk.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.7 | 31-35 | 4.7 |
36-40 4.5 | 36-40 | 4.5 |
41-45 4.9 | 41-45 | 4.9 |
46-50 4.7 | 46-50 | 4.7 |
51-55 4.6 | 51-55 | 4.6 |
Splunk Product Quality Score by Usage
Splunk's Product Quality score was rated the highest by customers who have used Splunk's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Splunk Product Quality Score by Industry
Splunk's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Splunk Product Quality vs. Competitors
Compared to its competitors, Splunk's Product Quality score is rated right above Elastic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Splunk | 4.2/5 |
| Elastic | 4.1/5 |
| Micro Focus | 3.7/5 |
| Tufin | 3.5/5 |
| Actian | 3/5 |
| Mu Sigma | 2.9/5 |
| Progress Software | N/A |
| StatSoft | N/A |
Unlock Splunk Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Splunk Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Tech Brands
In the Tech industry, Splunk's Product Quality score is rated right above Netflix, and is preceded by Zoom Video Communications.
Unlock Splunk Product Quality vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Splunk Product Quality vs. Companies in Tech data and gain insights into your customers today.
Splunk Pricing
Splunk ROI & Value For Money
4.1/5
Splunk has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Splunk's overall ROI score rated by its users and customers.
Splunk Pricing Plans
Splunk has a pricing structure that accommodates medium and large businesses. Starting from $675/month, Splunk uses a subscription model and offers the following: Free online sandbox.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Splunk.
Who Uses Splunk?
Medium Businesses
Large Enterprises
Quick Insights into Splunk ROI
Splunk's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Splunk's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Splunk's ROI score.
Ranked Splunk ROI the Highest
Ranked Splunk ROI the Lowest
Splunk ROI Score by Gender
Male customers rated Splunk's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Splunk.
Male
4/5
Female
3.8/5
Splunk ROI Score by Ethnicity
Splunk's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Splunk.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.5 | Other | 3.5 |
Splunk ROI Score by Age
Splunk's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Splunk.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.7 | 26-30 | 3.7 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.3 | 46-50 | 4.3 |
51-55 4.6 | 51-55 | 4.6 |
Splunk ROI Score by Usage
Splunk's ROI score was rated the highest by customers who have used Splunk's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Splunk ROI Score by Industry
Splunk's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Splunk Pricing vs. Competitors
Compared to its competitors, Splunk's ROI score is rated right above Micro Focus, and is preceded by Elastic.
| COMPANY | Pricing Score | |
|---|---|---|
| Elastic | 4.1/5 |
| Splunk | 4.1/5 |
| Micro Focus | 3.9/5 |
| Tufin | 3.2/5 |
| Actian | 2.8/5 |
| Mu Sigma | 2.8/5 |
| Progress Software | N/A |
| StatSoft | N/A |
Unlock Splunk ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Splunk ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Tech Brands
In the Tech industry, Splunk's ROI score is rated right above Zoom Video Communications.
Unlock Splunk ROI vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Splunk ROI vs. Companies in Tech data and gain insights into your customers today.
Splunk Customer Satisfaction (CSAT)
Splunk Customer Satisfaction (CSAT) Score
78 / 100
Splunk has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
26%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
3%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Splunk Customer Satisfaction
Splunk's Customer Satisfaction score was rated highest by customers who have used Splunk's products/services for 1 to 2 Years, and rated lowest by customers who have used Splunk's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Splunk's Customer Satisfaction.
Ranked Splunk Customer Satisfaction the Highest
Ranked Splunk Customer Satisfaction the Lowest
Splunk Customer Satisfaction Score by Gender
Male customers rated Splunk's Customer Satisfaction score 13 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Splunk.
96 / 100
MaleVery Satisfied | 68% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
Splunk Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Splunk's Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Splunk.
89 / 100
Very Satisfied
89%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
CSAT according to African American/Black
Splunk's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Splunk.
80 / 100
Very Satisfied
0%
Satisfied
80%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Splunk's Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Splunk.
89 / 100
Very Satisfied
89%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Splunk's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Splunk.
100 / 100
Very Satisfied
38%
Satisfied
62%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Splunk Customer Satisfaction Score by Age
Splunk's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Splunk.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 84% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% |
Splunk Customer Satisfaction Score by Usage
Splunk's Customer Satisfaction score was rated the highest by customers who have used Splunk's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Splunk Customer Satisfaction Score by Industry
Splunk's Customer Satisfaction score was rated 90 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Splunk Customer Satisfaction Score by Industry",
"text": "Splunk's Customer Satisfaction score was rated 90 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 90,
"stars": 0,
"csatScore": 90,
"text": "Splunk's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 90
}
]
}Splunk Customer Satisfaction vs. Competitors
Compared to its competitors, Splunk's Customer Satisfaction score is rated right above Elastic, and is preceded by Tufin.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tufin | 100% |
| Splunk | 78% |
| Elastic | 74% |
| Micro Focus | 57% |
| Actian | 50% |
| Mu Sigma | 50% |
| Progress Software | 0% |
| StatSoft | 0% |
Unlock Splunk Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Splunk Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Tech Brands
In the Tech industry, Splunk's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
Unlock Splunk Customer Satisfaction vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Splunk Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.
Splunk Customer Service
4.1/5
Splunk has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Splunk's overall Customer Service score rated by its users and customers.
About Splunk's Customer Service
Address
270 Brannan Street, San Francisco, CA 94107
Website
http://www.splunk.com
Phone Number
2123139407
Quick Insights into Splunk Customer Service
Splunk's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Splunk's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Splunk's Customer Service score.
Ranked Splunk Customer Service the Highest
Ranked Splunk Customer Service the Lowest
Splunk Customer Service Score by Gender
Male customers rated Splunk's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Splunk.
Male
4.2/5
Female
3.7/5
Splunk Customer Service Score by Ethnicity
Splunk's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Splunk.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.8 | Other | 3.8 |
Splunk Customer Service Score by Age
Splunk's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Splunk.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4.7 | 31-35 | 4.7 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4.4 | 46-50 | 4.4 |
51-55 4.6 | 51-55 | 4.6 |
Splunk Customer Service Score by Usage
Splunk's Customer Service score was rated the highest by customers who have used Splunk's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Splunk Customer Service Score by Industry
Splunk's Customer Service score was rated 4.1 stars by both Banking and Financial Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Splunk Customer Service vs. Competitors
Compared to its competitors, Splunk's Customer Service score is rated right above Elastic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Splunk | 4.1/5 |
| Elastic | 4/5 |
| Tufin | 3.9/5 |
| Micro Focus | 3.8/5 |
| Mu Sigma | 3.1/5 |
| Actian | 2.8/5 |
| Progress Software | N/A |
| StatSoft | N/A |
Unlock Splunk Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Splunk Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Tech Brands
In the Tech industry, Splunk's Customer Service score is rated right above Google, and is preceded by Apple.
Unlock Splunk Customer Service vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Splunk Customer Service vs. Companies in Tech data and gain insights into your customers today.
Splunk as an Employer
4.2/5
Splunk has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Splunk scored a 45 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Splunk would recommend the brand to a friend. ENPS measures how likely Splunk employees would recommend working at Splunk to a friend.
Net Promoter Score
45
NPS Score
| 63% | Promoters |
|---|---|
| 19% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
Global Ranking Snapshot
Splunk is ranked #458 in the Global Top 100 Brands. It ranks just behind Fujitsu and just ahead of Equinox.
Tech Ranking Snapshot
Splunk is ranked #140 in the Tech Industry. It ranks just behind Fujitsu and just ahead of Vista.
| RANK | COMPANY | Location | |
|---|---|---|---|
138 |  | HarperCollins | New York City, NY |
139 |  | Fujitsu | Mina, NV |
140 | | Splunk | San Francisco, CA |
141 |  | Vista | Waltham, MA |
142 |  | Blackbaud | Charleston, SC |
143 |  | ClassPass | New York City, NY |
144 |  | Smartsheet | Bellevue, WA |
