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HarperCollins is

Ranked

#53

Media and Entertainment Brands

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HarperCollins

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HarperCollins is ranked #53 in Media and Entertainment Brands

About HarperCollins' Brand

HarperCollins is an English language publisher that offers a range of Bibles, atlases, dictionaries, and reissued classics. HarperCollins’s brand is ranked #455 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of HarperCollins. When compared to other organizations within the Media and Entertainment industry, HarperCollins is ranked #53. Among its major competitors, HarperCollins is ranked in 3rd place for NPS while Random House is 1st, and Penguin Random House is 2nd.

Brand at a Glance

81%

Customer Loyalty

4/5

Product Quality

3.7/5

Pricing

3.8/5

Customer Service

HarperCollins Ranking

HarperCollins NPS

HarperCollins's Net Promoter Score (NPS) is a 32 with 57% Promoters, 18% Passives, and 25% Detractors. Net Promoter Score tracks whether HarperCollins's customers would recommend using the product based on a scale of -100 to 100.

HarperCollins Overall NPS

NPS

57%	Promoters
18%	Passives
25%	Detractors

HarperCollins NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2023 34	Nov 2023	34
Dec 2023 33	Dec 2023	33
Jan 2024 34	Jan 2024	34
Feb 2024 34	Feb 2024	34
Mar 2024 31	Mar 2024	31
Apr 2024 33	Apr 2024	33
Nov 2024 34	Nov 2024	34
Jan 2025 36	Jan 2025	36
Feb 2025 33	Feb 2025	33
Apr 2025 31	Apr 2025	31
Sep 2025 33	Sep 2025	33
Dec 2025 30	Dec 2025	30

How Other Brands Compare

HarperCollins is ranked third for NPS among its competitors. Random House and Penguin Random House come in first and second, with Simon and Schuster coming in at #4.

	HarperCollins	Simon and Schuster	Penguin Random House	Random House
Global Ranking	#455	#687	#723	#-
NPS	32	31	48	100
Valuation Updated every 24 hours for public companies	-	$16.16B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

HarperCollins NPS by Gender

Female customers rated HarperCollins's NPS 56 points higher than Male customers.

Male

HarperCollins's NPS was rated 14 by Male customers on Comparably.

57%

Promoters

Passives

43%

Detractors

Female

HarperCollins's NPS was rated 70 by Female customers on Comparably.

80%

Promoters

10%

Passives

10%

Detractors

HarperCollins NPS by Ethnicity

HarperCollins's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 66	Caucasian	66
Other -75	Other	-75

HarperCollins NPS by Age

HarperCollins's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

86%

14%

26-30

67%

33%

31-35

67%

33%

HarperCollins NPS by Usage

HarperCollins's NPS was rated the highest by customers who have used HarperCollins's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 25	Less than 1 Year	25
5 to 10 Years 40	5 to 10 Years	40
Over 10 Years 66	Over 10 Years	66

HarperCollins NPS vs. Competitors

Compared to its competitors, HarperCollins's NPS is rated right above Simon and Schuster, and is preceded by Penguin Random House.

COMPANY		NPS Score
	Random House	100
	Penguin Random House	48
	HarperCollins	32
	Simon and Schuster	31
	Savoteur (formerly Daily Secret)	N/A
	FEM	N/A
	Sounds True	N/A
	The Information	N/A

HarperCollins NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, HarperCollins's NPS is rated right above Instagram, and is preceded by Rockstar Games.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	HarperCollins	32
	Instagram	21

HarperCollins Customer Reviews

Out of the 4 HarperCollins customer reviews 1 was positive and 3 were constructive. HarperCollins customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

HarperCollins Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of HarperCollins users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

HarperCollins Customer Loyalty Score by Gender

Male customers rated HarperCollins's Customer Loyalty score 5% higher than Female customers.

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Male

87%

Yes

Female

82%

Yes

HarperCollins Customer Loyalty Score by Ethnicity

HarperCollins's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

HarperCollins Customer Loyalty Score by Age

HarperCollins's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HarperCollins.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 74%	18-25	74%
26-30 100%	26-30	100%
31-35 70%	31-35	70%

HarperCollins Customer Loyalty Score by Usage

HarperCollins's Customer Loyalty score was rated the highest by customers who have used HarperCollins's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
5 to 10 Years	100%
Over 10 Years	85%

HarperCollins Customer Loyalty Score by Industry

HarperCollins's Customer Loyalty score was rated 100% by Arts and Entertainment industry customers.

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Arts and Entertainment	100%

HarperCollins Customer Loyalty vs. Competitors

Compared to its competitors, HarperCollins's Customer Loyalty score is rated right above Simon and Schuster, and is preceded by Penguin Random House.

COMPANY		Customer Loyalty Score
	Random House	100%
	Penguin Random House	81%
	HarperCollins	81%
	Simon and Schuster	66%
	Savoteur (formerly Daily Secret)	N/A
	FEM	N/A
	Sounds True	N/A
	The Information	N/A

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, HarperCollins's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%
	HarperCollins	81%

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HarperCollins Product Quality

4/5

HarperCollins has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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HarperCollins Product Information

HarperCollins’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated HarperCollins's product the highest.

Website: http://www.harpercollins.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Content

Media

Sports & Entertainment

Quick Insights into HarperCollins Product Quality

HarperCollins's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Other customers.

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Ranked HarperCollins Product Quality the Highest

26-30	5
Female	4.7
Over 10 Years	4.6

Ranked HarperCollins Product Quality the Lowest

Less than 1 Year	3.9
Male	3.3
Other	2.9

HarperCollins Product Quality Score by Gender

Female customers rated HarperCollins's Product Quality score 1.4 stars higher than Male customers.

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Male

3.3/5

Female

4.7/5

HarperCollins Product Quality Score by Ethnicity

HarperCollins's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Other 2.9	Other	2.9

HarperCollins Product Quality Score by Age

HarperCollins's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 5	26-30	5
31-35 4.6	31-35	4.6

HarperCollins Product Quality Score by Usage

HarperCollins's Product Quality score was rated the highest by customers who have used HarperCollins's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.9
5 to 10 Years	4.3
Over 10 Years	4.6

HarperCollins Product Quality Score by Industry

HarperCollins's Product Quality score was rated 4.5 stars by Arts and Entertainment industry customers.

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Arts and Entertainment	4.5

HarperCollins Product Quality vs. Competitors

Compared to its competitors, HarperCollins's Product Quality score is rated right above Simon and Schuster, and is preceded by Penguin Random House.

COMPANY		Product Quality Score
	Random House	5/5
	Penguin Random House	4.2/5
	HarperCollins	4/5
	Simon and Schuster	3.9/5
	Savoteur (formerly Daily Secret)	N/A
	FEM	N/A
	Sounds True	N/A
	The Information	N/A

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, HarperCollins's Product Quality score is rated right above ROBLOX, and is preceded by Rockstar Games.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	HarperCollins	4/5
	ROBLOX	4/5
	Instagram	3.7/5

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HarperCollins Pricing

HarperCollins ROI & Value For Money

3.7/5

HarperCollins has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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HarperCollins Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.

Quick Insights into HarperCollins ROI

HarperCollins's ROI score was rated highest by customers ages 26-30, and rated lowest by Other customers.

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Ranked HarperCollins ROI the Highest

26-30	4.5
Over 10 Years	4.4
Arts and Entertainment	4.1

Ranked HarperCollins ROI the Lowest

Less than 1 Year	3.9
Male	3.4
Other	2.1

HarperCollins ROI Score by Gender

Female customers rated HarperCollins's ROI score 0.7 stars higher than Male customers.

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Male

3.4/5

Female

4.1/5

HarperCollins ROI Score by Ethnicity

HarperCollins's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Other 2.1	Other	2.1

HarperCollins ROI Score by Age

HarperCollins's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.5	26-30	4.5
31-35 4.5	31-35	4.5

HarperCollins ROI Score by Usage

HarperCollins's ROI score was rated the highest by customers who have used HarperCollins's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.9
5 to 10 Years	3.9
Over 10 Years	4.4

HarperCollins ROI Score by Industry

HarperCollins's ROI score was rated 4.1 stars by Arts and Entertainment industry customers.

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Arts and Entertainment	4.1

HarperCollins Pricing vs. Competitors

Compared to its competitors, HarperCollins's ROI score is rated right above Simon and Schuster, and is preceded by Penguin Random House.

COMPANY		Pricing Score
	Random House	5/5
	Penguin Random House	4/5
	HarperCollins	3.7/5
	Simon and Schuster	3.7/5
	Savoteur (formerly Daily Secret)	N/A
	FEM	N/A
	Sounds True	N/A
	The Information	N/A

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, HarperCollins's ROI score is rated right above The Walt Disney Company, and is preceded by ROBLOX.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	HarperCollins	3.7/5
	The Walt Disney Company	3.7/5
	Instagram	3.5/5

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HarperCollins Customer Satisfaction (CSAT)

HarperCollins Customer Satisfaction (CSAT) Score

67 / 100

HarperCollins has an overall Customer Satisfaction score of 67 rated by its users and customers.

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Very Satisfied	36%
Satisfied	31%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	5%
Very Dissatisfied	9%

Very Satisfied

36%

Satisfied

31%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into HarperCollins Customer Satisfaction

HarperCollins's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers who have used HarperCollins's products/services for Less than 1 Year.

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Ranked HarperCollins Customer Satisfaction the Highest

Caucasian	83%
Female	74%
18-25	67%

Ranked HarperCollins Customer Satisfaction the Lowest

Male	40%
Other	25%
Less than 1 Year	0%

HarperCollins Customer Satisfaction Score by Gender

Female customers rated HarperCollins's Customer Satisfaction score 34 points higher than Male customers.

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40 / 100

Male

	Very Satisfied	40%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	40%
	Dissatisfied	0%
	Very Dissatisfied	20%

74 / 100

Female

	Very Satisfied	49%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	13%
	Very Dissatisfied	0%

HarperCollins Customer Satisfaction Score by Ethnicity

Caucasian
83%
Other
25%

CSAT according to Caucasian

HarperCollins' Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.

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83 / 100

Very Satisfied	50%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	17%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

CSAT according to Other

HarperCollins' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.

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25 / 100

Very Satisfied	25%
Satisfied	0%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

25%

HarperCollins Customer Satisfaction Score by Age

HarperCollins's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

67%

HarperCollins Customer Satisfaction Score by Usage

HarperCollins's Customer Satisfaction score was rated the highest by customers who have used HarperCollins's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	0
5 to 10 Years	67
Over 10 Years	67

HarperCollins Customer Satisfaction Score by Industry

HarperCollins's Customer Satisfaction score was rated 67 points by Arts and Entertainment industry customers.

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Arts and Entertainment	67

HarperCollins Customer Satisfaction vs. Competitors

Compared to its competitors, HarperCollins's Customer Satisfaction score is rated right above Random House, and is preceded by Simon and Schuster.

COMPANY		Customer Satisfaction (CSAT) Score
	Penguin Random House	83%
	Simon and Schuster	73%
	HarperCollins	67%
	Random House	0%
	Savoteur (formerly Daily Secret)	0%
	FEM	0%
	Sounds True	0%
	The Information	0%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, HarperCollins's Customer Satisfaction score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	HarperCollins	67%
	Instagram	61%

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HarperCollins Customer Service

3.8/5

HarperCollins has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About HarperCollins's Customer Service

Address

New York City, NY

Website

http://www.harpercollins.com

Phone Number

(212) 207-7000

Quick Insights into HarperCollins Customer Service

HarperCollins's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Other customers.

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Ranked HarperCollins Customer Service the Highest

26-30	4.5
Over 10 Years	4.4
Female	4.3

Ranked HarperCollins Customer Service the Lowest

Less than 1 Year	3.5
Male	3
Other	2.1

HarperCollins Customer Service Score by Gender

Female customers rated HarperCollins's Customer Service score 1.3 stars higher than Male customers.

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Male

3/5

Female

4.3/5

HarperCollins Customer Service Score by Ethnicity

HarperCollins's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.9	Caucasian	3.9
Other 2.1	Other	2.1

HarperCollins Customer Service Score by Age

HarperCollins's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 4.5	26-30	4.5
31-35 4.3	31-35	4.3

HarperCollins Customer Service Score by Usage

HarperCollins's Customer Service score was rated the highest by customers who have used HarperCollins's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
5 to 10 Years	3.8
Over 10 Years	4.4

HarperCollins Customer Service Score by Industry

HarperCollins's Customer Service score was rated 4.1 stars by Arts and Entertainment industry customers.

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Arts and Entertainment	4.1

HarperCollins Customer Service vs. Competitors

Compared to its competitors, HarperCollins's Customer Service score is rated right above Simon and Schuster, and is preceded by Penguin Random House.

COMPANY		Customer Service Score
	Random House	5/5
	Penguin Random House	4/5
	HarperCollins	3.8/5
	Simon and Schuster	3.5/5
	Savoteur (formerly Daily Secret)	N/A
	FEM	N/A
	Sounds True	N/A
	The Information	N/A

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, HarperCollins's Customer Service score is rated right above Rockstar Games, and is preceded by Spotify.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	HarperCollins	3.8/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	Instagram	3.3/5

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HarperCollins as an Employer

3.8/5

HarperCollins has a 3.8/5 stars for its overall company culture rated by their employees

top

50%

CEO of HarperCollins

Brian Murray

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

HarperCollins scored a 32 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of HarperCollins would recommend the brand to a friend. ENPS measures how likely HarperCollins employees would recommend working at HarperCollins to a friend.

Net Promoter Score

NPS Score

57%	Promoters
18%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

38%	Promoters
24%	Passive
38%	Detractors

Global Ranking Snapshot

HarperCollins is ranked #455 in the Global Top 100 Brands. It ranks just behind MINDBODY, Inc. and just ahead of SolarCity.

RANK			INDUSTRY
453	SAP Concur	Steve Singh	Tech
454	MINDBODY, Inc.	Rick Stollmeyer	Tech
455	HarperCollins	Brian Murray	Media and Entertainment
456	SolarCity	Lyndon Rive	Energy and Manufacturing
457	Fujitsu	Tatsuya Tanaka	Tech
458	Splunk	Gary Steele	Tech
459	Equinox	Harvey Spevak	Health and Wellness

Media and Entertainment Ranking Snapshot

HarperCollins is ranked #53 in the Media and Entertainment Industry. It ranks just behind Warner Music Group and just ahead of Wiley.

RANK		Location
51	KAYAK	Stamford, CT
52	Warner Music Group	New York City, NY
53	HarperCollins	New York City, NY
54	Wiley	Hoboken, NJ
55	Audible, Inc.	Newark, NJ
56	Fox	Los Angeles, CA
57	Cinepolis	Dallas, TX