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MINDBODY, Inc. is

Ranked

#137

Tech Brands

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MINDBODY, Inc.

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MINDBODY, Inc.

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MINDBODY, Inc. is ranked #137 in Tech Brands

About MINDBODY, Inc. Brand

MINDBODY, Inc.’s brand is ranked #454 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of MINDBODY, Inc.. When compared to other organizations within the Tech industry, MINDBODY, Inc. is ranked #137. Among its major competitors, MINDBODY, Inc. is ranked in 4th place for NPS while Zen Planner is 1st, and MailChimp is 2nd.Their current market cap is $93.04M

Brand at a Glance

72%

Customer Loyalty

3.7/5

Product Quality

3.5/5

Pricing

3.1/5

Customer Service

MINDBODY, Inc. CMO

Joshua Todd

Joshua Todd serves as the Chief Marketing Officer of MINDBODY, Inc.. Joshua started at MINDBODY, Inc. in July of 2017. Joshua currently resides in the San Luis Obispo, California Area.

MINDBODY, Inc. Ranking

^#137 in Tech
^#2 / 4 of its competitors

MINDBODY, Inc. NPS

MINDBODY, Inc.'s Net Promoter Score (NPS) is a 22 with 53% Promoters, 16% Passives, and 31% Detractors. Net Promoter Score tracks whether MINDBODY, Inc.'s customers would recommend using the product based on a scale of -100 to 100.

MINDBODY, Inc. Overall NPS

NPS

53%	Promoters
16%	Passives
31%	Detractors

MINDBODY, Inc. NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 25	Oct 2022	25
Jan 2023 25	Jan 2023	25
Feb 2023 23	Feb 2023	23
May 2023 25	May 2023	25
Jun 2023 22	Jun 2023	22
Oct 2023 22	Oct 2023	22
Dec 2023 22	Dec 2023	22
Feb 2024 21	Feb 2024	21
Apr 2024 23	Apr 2024	23
Aug 2024 23	Aug 2024	23
Oct 2024 23	Oct 2024	23
Nov 2024 21	Nov 2024	21

How Other Brands Compare

MINDBODY, Inc. is ranked second for NPS among its competitors. MailChimp and Orangetheory Fitness come in first and third, with ClassPass coming in at #4. Among those competitors, it is the second most valued company behind ClassPass.

	MINDBODY, Inc.	ClassPass	MailChimp	Orangetheory Fitness
Global Ranking	#454	#465	#637	#862
NPS	22	-4	47	14
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$93.04M	$1.00B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MINDBODY, Inc. NPS by Gender

Female customers rated MINDBODY, Inc.'s NPS 59 points higher than Male customers.

Male

-42

MINDBODY, Inc.'s NPS was rated -42 by Male customers on Comparably.

25%

Promoters

Passives

67%

Detractors

Female

MINDBODY, Inc.'s NPS was rated 17 by Female customers on Comparably.

50%

Promoters

17%

Passives

33%

Detractors

MINDBODY, Inc. NPS by Ethnicity

MINDBODY, Inc.'s NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -66	Caucasian	-66
Other -100	Other	-100

MINDBODY, Inc. NPS by Age

MINDBODY, Inc.'s NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

31-35

67%

33%

36-40

33%

67%

41-45

25%

75%

MINDBODY, Inc. NPS by Usage

MINDBODY, Inc.'s NPS was rated the highest by customers who have used MINDBODY, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 16	Less than 1 Year	16
1 to 2 Years 34	1 to 2 Years	34
2 to 5 Years -10	2 to 5 Years	-10
5 to 10 Years 39	5 to 10 Years	39
Over 10 Years -100	Over 10 Years	-100

MINDBODY, Inc. NPS vs. Competitors

Compared to its competitors, MINDBODY, Inc.'s NPS is rated right above Orangetheory Fitness, and is preceded by Booker.

COMPANY		NPS Score
	Zen Planner	55
	MailChimp	47
	Booker	42
	MINDBODY, Inc.	22
	Orangetheory Fitness	14
	PEAR SPORTS	N/A
	Rogue Wave Software	N/A
	ClassPass	-4

MINDBODY, Inc. NPS vs Companies in Tech

In the Tech industry, MINDBODY, Inc.'s NPS is rated right below Peloton.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31
	MINDBODY, Inc.	22

MINDBODY, Inc. Customer Reviews

Out of the 4 MINDBODY, Inc. customer reviews 0 were positive and 4 were constructive. MINDBODY, Inc. customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

MINDBODY, Inc. Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of MINDBODY, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

72%

28%

MINDBODY, Inc. Customer Loyalty Score by Gender

Female customers rated MINDBODY, Inc.'s Customer Loyalty score 7% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MINDBODY, Inc..

Male

63%

Yes

Female

70%

Yes

MINDBODY, Inc. Customer Loyalty Score by Ethnicity

MINDBODY, Inc.'s Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

MINDBODY, Inc. Customer Loyalty Score by Age

MINDBODY, Inc.'s Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MINDBODY, Inc..

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
31-35 70%	31-35	70%
36-40 70%	36-40	70%
41-45 55%	41-45	55%

MINDBODY, Inc. Customer Loyalty Score by Usage

MINDBODY, Inc.'s Customer Loyalty score was rated the highest by customers who have used MINDBODY, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	33%
1 to 2 Years	70%
2 to 5 Years	70%
5 to 10 Years	100%
Over 10 Years	70%

MINDBODY, Inc. Customer Loyalty Score by Industry

MINDBODY, Inc.'s Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	55%
Accounting	100%

MINDBODY, Inc. Customer Loyalty vs. Competitors

Compared to its competitors, MINDBODY, Inc.'s Customer Loyalty score is rated right above MailChimp, and is preceded by Orangetheory Fitness.

COMPANY		Customer Loyalty Score
	Orangetheory Fitness	80%
	MINDBODY, Inc.	72%
	MailChimp	70%
	ClassPass	57%
	Zen Planner	N/A
	Booker	N/A
	PEAR SPORTS	N/A
	Rogue Wave Software	N/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, MINDBODY, Inc.'s Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	MINDBODY, Inc.	72%

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MINDBODY, Inc. Product Quality

3.7/5

MINDBODY, Inc. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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MINDBODY, Inc. Product Information

MINDBODY, Inc. serves markets in the United States, Europe, Australia, Canada, United Kingdom, Latin America, and Germany. MINDBODY, Inc. supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

MINDBODY, Inc.’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated MINDBODY, Inc.'s product the highest. Reviewers from the Education industry rated MINDBODY, Inc. the lowest at 3.4.

Website: http://www.mindbodyonline.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Marketplaces

SaaS

Small Business Services

Sports & Entertainment

Languages Supported

English

French

German

Spanish

Italian

Product Type

Scheduling Software

Calendar Software

Salon Software

Physical Therapy Software

Medical Spa Software

Reservation & Online Booking Software

Applications Suite Software

Business Management Software

Appointments and Scheduling Software

Massage Therapy Software

Club Management Software

Health & Fitness Software

Gymnastics Software

Personal Trainer Software

Yoga Studio Software

Pilates Studio Software

Dance Studio Software

Membership Management Software

Martial Arts Software

Spa Management Software

Barbershop Software

Quick Insights into MINDBODY, Inc. Product Quality

MINDBODY, Inc.'s Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.

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Ranked MINDBODY, Inc. Product Quality the Highest

Accounting	5
18-25	4.6
1 to 2 Years	4.2

Ranked MINDBODY, Inc. Product Quality the Lowest

41-45	1.9
Over 10 Years	1.6
Other	1.5

MINDBODY, Inc. Product Quality Score by Gender

Female customers rated MINDBODY, Inc.'s Product Quality score 1.4 stars higher than Male customers.

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Male

2.6/5

Female

4/5

MINDBODY, Inc. Product Quality Score by Ethnicity

MINDBODY, Inc.'s Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Other 1.5	Other	1.5

MINDBODY, Inc. Product Quality Score by Age

MINDBODY, Inc.'s Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 4.6	18-25	4.6
31-35 3.8	31-35	3.8
36-40 3.8	36-40	3.8
41-45 1.9	41-45	1.9

MINDBODY, Inc. Product Quality Score by Usage

MINDBODY, Inc.'s Product Quality score was rated the highest by customers who have used MINDBODY, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3
1 to 2 Years	4.2
2 to 5 Years	3.4
5 to 10 Years	3.9
Over 10 Years	1.6

MINDBODY, Inc. Product Quality Score by Industry

MINDBODY, Inc.'s Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.9
Accounting	5
Fashion and Beauty	4.1
Consumer Services	4.4
Education	3.4
Healthcare, Hospitals and Medicine	3.3
Marketing, Advertising and Research	4.3
Non-Profit	3.5
Retail	4.3

MINDBODY, Inc. Product Quality vs. Competitors

Compared to its competitors, MINDBODY, Inc.'s Product Quality score is rated right above Orangetheory Fitness, and is preceded by Zen Planner.

COMPANY		Product Quality Score
	MailChimp	4.1/5
	Booker	4.1/5
	Zen Planner	3.9/5
	MINDBODY, Inc.	3.7/5
	Orangetheory Fitness	3.7/5
	ClassPass	3.2/5
	PEAR SPORTS	N/A
	Rogue Wave Software	N/A

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Product Quality for Other Tech Brands

In the Tech industry, MINDBODY, Inc.'s Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	MINDBODY, Inc.	3.7/5

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MINDBODY, Inc. Pricing

MINDBODY, Inc. ROI & Value For Money

3.5/5

MINDBODY, Inc. has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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MINDBODY, Inc. Pricing Plans

MINDBODY, Inc. has a pricing structure that accommodates small, medium, and large businesses. Starting from $129/month, MINDBODY, Inc. uses a subscription model and offers the following: Accelerate $239: Keep your clients coming back with email campaigns and text confirmations. and Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.. For the users that are not ready to commit yet, MINDBODY, Inc. also offers a free trial.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from MINDBODY, Inc..

Who Uses MINDBODY, Inc.?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into MINDBODY, Inc. ROI

MINDBODY, Inc.'s ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.

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Ranked MINDBODY, Inc. ROI the Highest

18-25	5
Accounting	5
1 to 2 Years	4

Ranked MINDBODY, Inc. ROI the Lowest

41-45	1.9
Over 10 Years	1.6
Other	1.5

MINDBODY, Inc. ROI Score by Gender

Female customers rated MINDBODY, Inc.'s ROI score 1.3 stars higher than Male customers.

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Male

2.4/5

Female

3.7/5

MINDBODY, Inc. ROI Score by Ethnicity

MINDBODY, Inc.'s ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Other 1.5	Other	1.5

MINDBODY, Inc. ROI Score by Age

MINDBODY, Inc.'s ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 5	18-25	5
31-35 3.3	31-35	3.3
36-40 3.5	36-40	3.5
41-45 1.9	41-45	1.9

MINDBODY, Inc. ROI Score by Usage

MINDBODY, Inc.'s ROI score was rated the highest by customers who have used MINDBODY, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.7
1 to 2 Years	4
2 to 5 Years	1.6
5 to 10 Years	3.4
Over 10 Years	1.6

MINDBODY, Inc. ROI Score by Industry

MINDBODY, Inc.'s ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.7
Accounting	5
Fashion and Beauty	3.4
Automotive and Transportation	4.8
Consumer Services	3.6
Education	3
Healthcare, Hospitals and Medicine	2.5
Marketing, Advertising and Research	4.3
Non-Profit	3.4
Real Estate	4.8
Retail	3.8
Sports & Entertainment	3.3

MINDBODY, Inc. Pricing vs. Competitors

Compared to its competitors, MINDBODY, Inc.'s ROI score is rated right above Orangetheory Fitness, and is preceded by Zen Planner.

COMPANY		Pricing Score
	MailChimp	4.1/5
	Booker	4/5
	Zen Planner	3.9/5
	MINDBODY, Inc.	3.5/5
	Orangetheory Fitness	3.2/5
	ClassPass	3/5
	PEAR SPORTS	N/A
	Rogue Wave Software	N/A

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ROI for Other Tech Brands

In the Tech industry, MINDBODY, Inc.'s ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5
	MINDBODY, Inc.	3.5/5

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MINDBODY, Inc. Customer Satisfaction (CSAT)

MINDBODY, Inc. Customer Satisfaction (CSAT) Score

52 / 100

MINDBODY, Inc. has an overall Customer Satisfaction score of 52 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	22%
Satisfied	30%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	11%
Very Dissatisfied	26%

Very Satisfied

22%

Satisfied

30%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

11%

Very Dissatisfied

26%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into MINDBODY, Inc. Customer Satisfaction

MINDBODY, Inc.'s Customer Satisfaction score was rated highest by customers who have used MINDBODY, Inc.'s products/services for 1 to 2 Years, and rated lowest by Other customers.

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Ranked MINDBODY, Inc. Customer Satisfaction the Highest

1 to 2 Years	80%
Tech	75%
36-40	67%

Ranked MINDBODY, Inc. Customer Satisfaction the Lowest

Over 10 Years	33%
41-45	25%
Other	0%

MINDBODY, Inc. Customer Satisfaction Score by Gender

Female customers rated MINDBODY, Inc.'s Customer Satisfaction score 16 points higher than Male customers.

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34 / 100

Male

	Very Satisfied	11%
	Satisfied	23%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	11%
	Very Dissatisfied	44%

50 / 100

Female

	Very Satisfied	25%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	25%
	Very Dissatisfied	25%

MINDBODY, Inc. Customer Satisfaction Score by Ethnicity

Caucasian
34%
Other
0%

CSAT according to Caucasian

MINDBODY, Inc. Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.

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34 / 100

Very Satisfied	17%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	33%

Very Satisfied

17%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

33%

CSAT according to Other

MINDBODY, Inc. Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

67%

MINDBODY, Inc. Customer Satisfaction Score by Age

MINDBODY, Inc.'s Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

36-40

67%

41-45

25%

MINDBODY, Inc. Customer Satisfaction Score by Usage

MINDBODY, Inc.'s Customer Satisfaction score was rated the highest by customers who have used MINDBODY, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	80
Over 10 Years	33

MINDBODY, Inc. Customer Satisfaction Score by Industry

MINDBODY, Inc.'s Customer Satisfaction score was rated 75 points by Tech industry customers.

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Tech	75

MINDBODY, Inc. Customer Satisfaction vs. Competitors

Compared to its competitors, MINDBODY, Inc.'s Customer Satisfaction score is rated right above Zen Planner, and is preceded by Orangetheory Fitness.

COMPANY		Customer Satisfaction (CSAT) Score
	MailChimp	75%
	ClassPass	57%
	Orangetheory Fitness	56%
	MINDBODY, Inc.	52%
	Zen Planner	0%
	Booker	0%
	PEAR SPORTS	0%
	Rogue Wave Software	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, MINDBODY, Inc.'s Customer Satisfaction score is rated right below Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	63%
	MINDBODY, Inc.	52%

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MINDBODY, Inc. Customer Service

3.1/5

MINDBODY, Inc. has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About MINDBODY, Inc.'s Customer Service

Address

San Luis Obispo, CA 93401

Website

http://www.mindbodyonline.com

Phone Number

1-877-755-4279

MINDBODY, Inc.'s Social Links

linkedin.com/company/mindbody-online

Quick Insights into MINDBODY, Inc. Customer Service

MINDBODY, Inc.'s Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.

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Ranked MINDBODY, Inc. Customer Service the Highest

18-25	5
Accounting	5
1 to 2 Years	3.9

Ranked MINDBODY, Inc. Customer Service the Lowest

41-45	1.9
2 to 5 Years	1.5
Other	1.5

MINDBODY, Inc. Customer Service Score by Gender

Female customers rated MINDBODY, Inc.'s Customer Service score 0.7 stars higher than Male customers.

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Male

2.6/5

Female

3.3/5

MINDBODY, Inc. Customer Service Score by Ethnicity

MINDBODY, Inc.'s Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.1	Caucasian	2.1
Other 1.5	Other	1.5

MINDBODY, Inc. Customer Service Score by Age

MINDBODY, Inc.'s Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 5	18-25	5
31-35 3.3	31-35	3.3
36-40 3.5	36-40	3.5
41-45 1.9	41-45	1.9

MINDBODY, Inc. Customer Service Score by Usage

MINDBODY, Inc.'s Customer Service score was rated the highest by customers who have used MINDBODY, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.7
1 to 2 Years	3.9
2 to 5 Years	1.5
5 to 10 Years	3.9
Over 10 Years	1.6

MINDBODY, Inc. Customer Service Score by Industry

MINDBODY, Inc.'s Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	3.4
Accounting	5

MINDBODY, Inc. Customer Service vs. Competitors

Compared to its competitors, MINDBODY, Inc.'s Customer Service score is rated right above ClassPass, and is preceded by Orangetheory Fitness.

COMPANY		Customer Service Score
	Zen Planner	5/5
	MailChimp	3.9/5
	Booker	3.7/5
	Orangetheory Fitness	3.2/5
	MINDBODY, Inc.	3.1/5
	ClassPass	3/5
	PEAR SPORTS	N/A
	Rogue Wave Software	N/A

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Customer Service for Other Tech Brands

In the Tech industry, MINDBODY, Inc.'s Customer Service score is rated right below ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5
	MINDBODY, Inc.	3.1/5

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MINDBODY, Inc. as an Employer

3.9/5

MINDBODY, Inc. has a 3.9/5 stars for its overall company culture rated by their employees

top

20%

CEO of MINDBODY, Inc.

Rick Stollmeyer

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MINDBODY, Inc. scored a 22 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of MINDBODY, Inc. would recommend the brand to a friend. ENPS measures how likely MINDBODY, Inc. employees would recommend working at MINDBODY, Inc. to a friend.

Net Promoter Score

NPS Score

53%	Promoters
16%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
22%	Passive
28%	Detractors

Global Ranking Snapshot

MINDBODY, Inc. is ranked #454 in the Global Top 100 Brands. It ranks just behind SAP Concur and just ahead of HarperCollins.

RANK			INDUSTRY
452	Globant	Martin Migoya	Tech
453	SAP Concur	Steve Singh	Tech
454	MINDBODY, Inc.	Rick Stollmeyer	Tech
455	HarperCollins	Brian Murray	Media and Entertainment
456	SolarCity	Lyndon Rive	Energy and Manufacturing
457	Fujitsu	Tatsuya Tanaka	Tech
458	Splunk	Gary Steele	Tech

Tech Ranking Snapshot

MINDBODY, Inc. is ranked #137 in the Tech Industry. It ranks just behind SAP Concur and just ahead of HarperCollins.

RANK		Location
135	Globant	San Francisco, CA
136	SAP Concur	Bellevue, WA
137	MINDBODY, Inc.	San Luis Obispo, CA
138	HarperCollins	New York City, NY
139	Fujitsu	Mina, NV
140	Splunk	San Francisco, CA
141	Vista	Waltham, MA