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ClassPass is

Ranked

#37

Health and Wellness Brands

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ClassPass

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ClassPass

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ClassPass is ranked #37 in Health and Wellness Brands

About ClassPass' Brand

ClassPass is a membership program for fitness classes across multiple gyms and studios, making working out more accessible. ClassPass’s brand is ranked #465 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of ClassPass. When compared to other organizations within the Health and Wellness industry, ClassPass is ranked #37. Among its major competitors, ClassPass is ranked in 2nd place for NPS while SoulCycle is 1st, and Equinox is 3rd. Overall, ClassPass has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.00B

Brand at a Glance

57%

Customer Loyalty

3.2/5

Product Quality

3/5

Pricing

3/5

Customer Service

ClassPass Ranking

^#465 in Global Best Brands
^#37 in Health and Wellness
^#1 / 4 of its competitors

ClassPass NPS

ClassPass's Net Promoter Score (NPS) is a -4 with 37% Promoters, 22% Passives, and 41% Detractors. Net Promoter Score tracks whether ClassPass's customers would recommend using the product based on a scale of -100 to 100.

ClassPass Overall NPS

-4

NPS

37%	Promoters
22%	Passives
41%	Detractors

ClassPass NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 -6	Oct 2024	-6
Nov 2024 -5	Nov 2024	-5
Dec 2024 -4	Dec 2024	-4
Jan 2025 -4	Jan 2025	-4
Feb 2025 -4	Feb 2025	-4
Mar 2025 -4	Mar 2025	-4
Apr 2025 -4	Apr 2025	-4
Jun 2025 -4	Jun 2025	-4
Jul 2025 -4	Jul 2025	-4
Oct 2025 -4	Oct 2025	-4
Dec 2025 -4	Dec 2025	-4
Jan 2026 -4	Jan 2026	-4

How Other Brands Compare

ClassPass is ranked first for NPS among its competitors. Equinox and Planet Fitness come in second and third, with Crunch Fitness coming in at #4. Among those competitors, it is the lowest valued company behind Crunch Fitness.

	ClassPass	Planet Fitness	Equinox	Crunch Fitness
Global Ranking	#465	#433	#459	#-
NPS	-4	-31	-24	-47
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$1.00B	$6.52B	$1.94B	$6.53B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ClassPass NPS by Gender

Female customers rated ClassPass's NPS 2 points higher than Male customers.

Male

-12

ClassPass's NPS was rated -12 by Male customers on Comparably.

35%

Promoters

18%

Passives

47%

Detractors

Female

-10

ClassPass's NPS was rated -10 by Female customers on Comparably.

36%

Promoters

18%

Passives

46%

Detractors

ClassPass NPS by Ethnicity

ClassPass's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -7	Caucasian	-7
Hispanic or Latino 14	Hispanic or Latino	14
African American/Black -51	African American/Black	-51
Asian or Pacific Islander -7	Asian or Pacific Islander	-7
Other -28	Other	-28

ClassPass NPS by Age

ClassPass's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

29%

21%

26-30

32%

23%

45%

31-35

29%

18%

53%

36-40

33%

67%

41-45

33%

67%

46-50

67%

33%

51-55

50%

ClassPass NPS by Usage

ClassPass's NPS was rated the highest by customers who have used ClassPass's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -15	Less than 1 Year	-15
1 to 2 Years -7	1 to 2 Years	-7
2 to 5 Years -18	2 to 5 Years	-18
5 to 10 Years 28	5 to 10 Years	28

ClassPass NPS vs. Competitors

Compared to its competitors, ClassPass's NPS is rated right above Equinox, and is preceded by SoulCycle.

COMPANY		NPS Score
	SoulCycle	50
	ClassPass	-4
	Equinox	-24
	Planet Fitness	-31
	Crunch Fitness	-47
	Peloton Consulting Group	-89

ClassPass NPS vs Companies in Health and Wellness

In the Health and Wellness industry, ClassPass's NPS is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	ClassPass	-4
	WW (formally Weight Watchers)	-11

ClassPass Customer Reviews

Out of the 26 ClassPass customer reviews 19 were positive and 7 were constructive. ClassPass customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

ClassPass Customer Loyalty

57%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

57% of ClassPass users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

57%

43%

ClassPass Customer Loyalty Score by Gender

Female customers rated ClassPass's Customer Loyalty score 29% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ClassPass.

Male

36%

Yes

Female

65%

Yes

ClassPass Customer Loyalty Score by Ethnicity

ClassPass's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ClassPass.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

ClassPass Customer Loyalty Score by Age

ClassPass's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ClassPass.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 81%	18-25	81%
26-30 59%	26-30	59%
31-35 42%	31-35	42%
36-40 50%	36-40	50%
41-45 70%	41-45	70%
46-50 70%	46-50	70%
51-55 55%	51-55	55%

ClassPass Customer Loyalty Score by Usage

ClassPass's Customer Loyalty score was rated the highest by customers who have used ClassPass's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	53%
1 to 2 Years	58%
2 to 5 Years	59%
5 to 10 Years	100%

ClassPass Customer Loyalty Score by Industry

ClassPass's Customer Loyalty score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	63%
Accounting	10%
Aerospace and Aviation	78%
Arts and Entertainment	40%
Banking and Financial Services	40%
Consulting	55%
Education	33%
Government and Public Policy	40%
Healthcare, Hospitals and Medicine	73%
Hospitality	55%
Marketing, Advertising and Research	100%

ClassPass Customer Loyalty vs. Competitors

Compared to its competitors, ClassPass's Customer Loyalty score is rated right above Peloton Consulting Group, and is preceded by Crunch Fitness.

COMPANY		Customer Loyalty Score
	Planet Fitness	77%
	Equinox	73%
	SoulCycle	72%
	Crunch Fitness	70%
	ClassPass	57%
	Peloton Consulting Group	54%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, ClassPass's Customer Loyalty score is rated right below WW (formally Weight Watchers).

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%
	ClassPass	57%

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ClassPass Product Quality

3.2/5

ClassPass has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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ClassPass Product Information

ClassPass’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated ClassPass's product the highest. Reviewers from the Aerospace and Aviation industry rated ClassPass the lowest at 2.7.

Website: http://classpass.com

Company Size: 201-500 Employees

Industry

Tech

Consumer Services

Healthcare

SaaS

Sports & Entertainment

Quick Insights into ClassPass Product Quality

ClassPass's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by African American/Black customers.

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Ranked ClassPass Product Quality the Highest

Banking and Financial Services	4.3
18-25	3.9
Asian or Pacific Islander	3.7

Ranked ClassPass Product Quality the Lowest

Arts and Entertainment	2.3
36-40	2.1
African American/Black	1.7

ClassPass Product Quality Score by Gender

Female customers rated ClassPass's Product Quality score 0.5 stars higher than Male customers.

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Male

2.7/5

Female

3.2/5

ClassPass Product Quality Score by Ethnicity

ClassPass's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 1.7	African American/Black	1.7
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 2	Other	2

ClassPass Product Quality Score by Age

ClassPass's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.3	26-30	3.3
31-35 3	31-35	3
36-40 2.1	36-40	2.1
41-45 2.3	41-45	2.3
46-50 3.5	46-50	3.5
51-55 2.6	51-55	2.6

ClassPass Product Quality Score by Usage

ClassPass's Product Quality score was rated the highest by customers who have used ClassPass's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3
2 to 5 Years	2.7
5 to 10 Years	3.4

ClassPass Product Quality Score by Industry

ClassPass's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	3.6
Accounting	3
Aerospace and Aviation	2.7
Arts and Entertainment	2.3
Banking and Financial Services	4.3
Consulting	3
Education	2.5
Government and Public Policy	2.8
Healthcare, Hospitals and Medicine	3.7
Hospitality	2.5
Marketing, Advertising and Research	3.5

ClassPass Product Quality vs. Competitors

Compared to its competitors, ClassPass's Product Quality score is rated right above Equinox, and is preceded by SoulCycle.

COMPANY		Product Quality Score
	SoulCycle	4.2/5
	ClassPass	3.2/5
	Equinox	2.9/5
	Peloton Consulting Group	2.9/5
	Planet Fitness	2.6/5
	Crunch Fitness	2.1/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, ClassPass's Product Quality score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	ClassPass	3.2/5
	WW (formally Weight Watchers)	3.1/5

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ClassPass Pricing

ClassPass ROI & Value For Money

3/5

ClassPass has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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ClassPass Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from ClassPass.

Quick Insights into ClassPass ROI

ClassPass's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked ClassPass ROI the Highest

Banking and Financial Services	4.5
46-50	4.3
5 to 10 Years	3.3

Ranked ClassPass ROI the Lowest

36-40	2
Other	2
Arts and Entertainment	1.6

ClassPass ROI Score by Gender

Female customers rated ClassPass's ROI score 0.6 stars higher than Male customers.

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Male

2.4/5

Female

3/5

ClassPass ROI Score by Ethnicity

ClassPass's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 3.2	Hispanic or Latino	3.2
African American/Black 2.1	African American/Black	2.1
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 2	Other	2

ClassPass ROI Score by Age

ClassPass's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 2.7	26-30	2.7
31-35 2.7	31-35	2.7
36-40 2	36-40	2
41-45 2.5	41-45	2.5
46-50 4.3	46-50	4.3
51-55 2.5	51-55	2.5

ClassPass ROI Score by Usage

ClassPass's ROI score was rated the highest by customers who have used ClassPass's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3
1 to 2 Years	2.6
2 to 5 Years	2.2
5 to 10 Years	3.3

ClassPass ROI Score by Industry

ClassPass's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	3.4
Accounting	2.8
Aerospace and Aviation	2.6
Arts and Entertainment	1.6
Banking and Financial Services	4.5
Consulting	2.5
Education	2.2
Government and Public Policy	2.1
Healthcare, Hospitals and Medicine	3.3
Hospitality	2.2
Marketing, Advertising and Research	3.6

ClassPass Pricing vs. Competitors

Compared to its competitors, ClassPass's ROI score is rated right above Planet Fitness, and is preceded by SoulCycle.

COMPANY		Pricing Score
	SoulCycle	3.9/5
	ClassPass	3/5
	Planet Fitness	2.7/5
	Equinox	2.7/5
	Peloton Consulting Group	2.5/5
	Crunch Fitness	2/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, ClassPass's ROI score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	ClassPass	3/5
	WW (formally Weight Watchers)	2.8/5

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ClassPass Customer Satisfaction (CSAT)

ClassPass Customer Satisfaction (CSAT) Score

57 / 100

ClassPass has an overall Customer Satisfaction score of 57 rated by its users and customers.

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Very Satisfied	25%
Satisfied	32%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	10%
Very Dissatisfied	18%

Very Satisfied

25%

Satisfied

32%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

10%

Very Dissatisfied

18%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into ClassPass Customer Satisfaction

ClassPass's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Consulting industry.

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Ranked ClassPass Customer Satisfaction the Highest

Banking and Financial Services	100%
18-25	84%
Asian or Pacific Islander	80%

Ranked ClassPass Customer Satisfaction the Lowest

36-40	33%
African American/Black	33%
Consulting	25%

ClassPass Customer Satisfaction Score by Gender

Female customers rated ClassPass's Customer Satisfaction score 17 points higher than Male customers.

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44 / 100

Male

	Very Satisfied	25%
	Satisfied	19%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	6%
	Very Dissatisfied	44%

61 / 100

Female

	Very Satisfied	30%
	Satisfied	31%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	6%
	Very Dissatisfied	26%

ClassPass Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

ClassPass' Customer Satisfaction (CSAT) score was rated 53% according to Caucasian users and customers.

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53 / 100

Very Satisfied	29%
Satisfied	24%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	12%
Very Dissatisfied	29%

Very Satisfied

29%

Satisfied

24%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

29%

CSAT according to Hispanic or Latino

ClassPass' Customer Satisfaction (CSAT) score was rated 58% according to Hispanic or Latino users and customers.

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58 / 100

Very Satisfied	29%
Satisfied	29%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	29%

Very Satisfied

29%

Satisfied

29%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

29%

CSAT according to African American/Black

ClassPass' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.

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33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

50%

CSAT according to Asian or Pacific Islander

ClassPass' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

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80 / 100

Very Satisfied	40%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

CSAT according to Other

ClassPass' Customer Satisfaction (CSAT) score was rated 36% according to Other users and customers.

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36 / 100

Very Satisfied	18%
Satisfied	18%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	55%

Very Satisfied

18%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

55%

ClassPass Customer Satisfaction Score by Age

ClassPass's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

84%

26-30

62%

31-35

44%

36-40

33%

41-45

67%

51-55

50%

ClassPass Customer Satisfaction Score by Usage

ClassPass's Customer Satisfaction score was rated the highest by customers who have used ClassPass's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	61
1 to 2 Years	42
2 to 5 Years	50
5 to 10 Years	57

ClassPass Customer Satisfaction Score by Industry

ClassPass's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consulting industry customers.

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{
	"title": "ClassPass Customer Satisfaction Score by Industry",
	"text": "ClassPass's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consulting industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 73,
			"stars": 0,
			"csatScore": 73,
			"text": "ClassPass's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 73
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "ClassPass's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
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			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 33,
			"stars": 0,
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			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "ClassPass's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "ClassPass's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "ClassPass's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "ClassPass's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "ClassPass's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "ClassPass's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	73
Accounting	40
Aerospace and Aviation	50
Arts and Entertainment	33
Banking and Financial Services	100
Consulting	25
Education	33
Government and Public Policy	67
Healthcare, Hospitals and Medicine	75
Hospitality	33

ClassPass Customer Satisfaction vs. Competitors

Compared to its competitors, ClassPass's Customer Satisfaction score is rated right above Equinox, and is preceded by Peloton Consulting Group.

COMPANY		Customer Satisfaction (CSAT) Score
	SoulCycle	89%
	Peloton Consulting Group	67%
	ClassPass	57%
	Equinox	39%
	Planet Fitness	37%
	Crunch Fitness	27%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, ClassPass's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	ClassPass	57%
	WW (formally Weight Watchers)	46%

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ClassPass Customer Service

3/5

ClassPass has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About ClassPass's Customer Service

Address

121 West 27th Street, 701, New York City, NY 10001

Website

http://classpass.com

Phone Number

917-979-4701

Quick Insights into ClassPass Customer Service

ClassPass's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked ClassPass Customer Service the Highest

46-50	4.8
Marketing, Advertising and Research	4.5
Asian or Pacific Islander	3.5

Ranked ClassPass Customer Service the Lowest

36-40	1.9
Other	1.9
Arts and Entertainment	1.6

ClassPass Customer Service Score by Gender

Female customers rated ClassPass's Customer Service score 0.5 stars higher than Male customers.

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Male

2.6/5

Female

3.1/5

ClassPass Customer Service Score by Ethnicity

ClassPass's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 3.4	Hispanic or Latino	3.4
African American/Black 2.1	African American/Black	2.1
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 1.9	Other	1.9

ClassPass Customer Service Score by Age

ClassPass's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 2.9	26-30	2.9
31-35 2.9	31-35	2.9
36-40 1.9	36-40	1.9
41-45 2.3	41-45	2.3
46-50 4.8	46-50	4.8
51-55 2.6	51-55	2.6

ClassPass Customer Service Score by Usage

ClassPass's Customer Service score was rated the highest by customers who have used ClassPass's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3
1 to 2 Years	2.8
2 to 5 Years	2.6
5 to 10 Years	3.4

ClassPass Customer Service Score by Industry

ClassPass's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	3.6
Accounting	3.4
Aerospace and Aviation	2.6
Arts and Entertainment	1.6
Banking and Financial Services	4.3
Consulting	2.4
Education	2.4
Government and Public Policy	2.5
Healthcare, Hospitals and Medicine	3.7
Hospitality	2.2
Marketing, Advertising and Research	4.5

ClassPass Customer Service vs. Competitors

Compared to its competitors, ClassPass's Customer Service score is rated right above Peloton Consulting Group, and is preceded by SoulCycle.

COMPANY		Customer Service Score
	SoulCycle	4/5
	ClassPass	3/5
	Peloton Consulting Group	2.6/5
	Equinox	2.6/5
	Planet Fitness	2.4/5
	Crunch Fitness	1.8/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, ClassPass's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	ClassPass	3/5
	WW (formally Weight Watchers)	3/5

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ClassPass as an Employer

2.6/5

ClassPass has a 2.6/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of ClassPass

Fritz Lanman

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ClassPass scored a -4 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of ClassPass would recommend the brand to a friend. ENPS measures how likely ClassPass employees would recommend working at ClassPass to a friend.

Net Promoter Score

-4

NPS Score

37%	Promoters
22%	Passive
41%	Detractors

Employee Net Promoter Score

-20

eNPS Score

28%	Promoters
24%	Passive
48%	Detractors

Global Ranking Snapshot

ClassPass is ranked #465 in the Global Top 100 Brands. It ranks just behind Silicon Valley Bank and just ahead of The North Face.

RANK			INDUSTRY
463	Topshop	Ian Grabiner	Retail
464	Silicon Valley Bank	Gregory Becker	Banking and Financial Services
465	ClassPass	Fritz Lanman	Health and Wellness
466	The North Face	Todd Spaletto	Fashion and Beauty
467	Smartsheet	Rajeev Singh	Tech
468	KPMG	Bill Thomas	Business and Consumer Services
469	West Marine	Ken Seipel	Retail

Health and Wellness Ranking Snapshot

ClassPass is ranked #37 in the Health and Wellness Industry. It ranks just behind Equinox and just ahead of Gilead Sciences.

RANK		Location
35	Planet Fitness	Newington, GA
36	Equinox	New York City, NY
37	ClassPass	New York City, NY
38	Gilead Sciences
39	Cerner Corporation	Kansas City, MO
40	The Cigna Group	Bloomfield, CT
41	Astrazeneca PLC	London, AR