

"AstraZeneca develops pharmaceutical solutions for cancer, cardiovascular, gastrointestinal, infection, neuroscience, respiratory and inflammation." Astrazeneca PLC’s brand is ranked #511 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Astrazeneca PLC. When compared to other organizations within the Health and Wellness industry, Astrazeneca PLC is ranked #41. Among its major competitors, Astrazeneca PLC is ranked in 3rd place for NPS while Roche is 1st, and Bristol Myers Squibb is 2nd.Their current market cap is $230.15B
Astrazeneca PLC's Net Promoter Score (NPS) is a 18 with 49% Promoters, 20% Passives, and 31% Detractors. Net Promoter Score tracks whether Astrazeneca PLC's customers would recommend using the product based on a scale of -100 to 100.
| 49% | Promoters |
|---|---|
| 20% | Passives |
| 31% | Detractors |
| Summary | Date | Score |
|---|---|---|
Apr 2024 20 | Apr 2024 | 20 |
May 2024 21 | May 2024 | 21 |
Jun 2024 19 | Jun 2024 | 19 |
Jul 2024 20 | Jul 2024 | 20 |
Oct 2024 18 | Oct 2024 | 18 |
Nov 2024 20 | Nov 2024 | 20 |
Dec 2024 20 | Dec 2024 | 20 |
Mar 2025 20 | Mar 2025 | 20 |
Apr 2025 17 | Apr 2025 | 17 |
May 2025 17 | May 2025 | 17 |
Aug 2025 17 | Aug 2025 | 17 |
Nov 2025 19 | Nov 2025 | 19 |
Astrazeneca PLC is ranked third for NPS among its competitors. Roche and Bristol Myers Squibb come in first and second, with Bayer coming in at #4. Among those competitors, it is the most valued company.
![]() Astrazeneca PLC | ![]() Bristol Myers Squibb | ![]() Roche | ![]() Bayer | |
| Global Ranking | #511 | #205 | #332 | #- |
| NPS | 18 | 27 | 34 | 8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $230.15B | $140.58B | $3.55B | $61.97B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Astrazeneca PLC's NPS 37 points higher than Female customers.
Astrazeneca PLC's NPS was rated 15 by Male customers on Comparably.
Astrazeneca PLC's NPS was rated -22 by Female customers on Comparably.
Astrazeneca PLC's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
African American/Black -25 | African American/Black | -25 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 16 | Other | 16 |
Astrazeneca PLC's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Astrazeneca PLC's NPS was rated the highest by customers who have used Astrazeneca PLC's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -38 | Less than 1 Year | -38 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
Compared to its competitors, Astrazeneca PLC's NPS is rated right above Bayer, and is preceded by Bristol Myers Squibb.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Roche | 34 |
![]() | Bristol Myers Squibb | 27 |
![]() | Astrazeneca PLC | 18 |
![]() | Bayer | 8 |
In the Health and Wellness industry, Astrazeneca PLC's NPS is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Headspace | 41 |
![]() | Glossier | 38 |
![]() | Colgate Palmolive | 36 |
![]() | Peloton | 31 |
![]() | Johnson & Johnson | 26 |
![]() | Astrazeneca PLC | 18 |
![]() | Philips | 18 |
![]() | CVS Health | 18 |
![]() | WW (formally Weight Watchers) | -11 |
Out of the 7 Astrazeneca PLC customer reviews 6 were positive and 1 was constructive. Astrazeneca PLC customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Astrazeneca PLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Astrazeneca PLC's Customer Loyalty score 33% higher than Female customers.
Astrazeneca PLC's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Astrazeneca PLC's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
31-35 82% | 31-35 | 82% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
Astrazeneca PLC's Customer Loyalty score was rated the highest by customers who have used Astrazeneca PLC's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Astrazeneca PLC's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Compared to its competitors, Astrazeneca PLC's Customer Loyalty score is rated right above Bayer, and is preceded by Bristol Myers Squibb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Roche | 82% |
![]() | Bristol Myers Squibb | 79% |
![]() | Astrazeneca PLC | 74% |
![]() | Bayer | 72% |
In the Health and Wellness industry, Astrazeneca PLC's Customer Loyalty score is rated right above WW (formally Weight Watchers), and is preceded by Philips.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Colgate Palmolive | 85% |
![]() | Peloton | 82% |
![]() | Headspace | 82% |
![]() | CVS Health | 80% |
![]() | Johnson & Johnson | 79% |
![]() | Glossier | 77% |
![]() | Philips | 76% |
![]() | Astrazeneca PLC | 74% |
![]() | WW (formally Weight Watchers) | 73% |
Astrazeneca PLC has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Astrazeneca PLC’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Astrazeneca PLC's product the highest. Reviewers from the Tech industry rated Astrazeneca PLC the lowest at 3.6.
Astrazeneca PLC's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
Male customers rated Astrazeneca PLC's Product Quality score 0.1 stars higher than Female customers.
Astrazeneca PLC's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.1 | Other | 4.1 |
Astrazeneca PLC's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.3 | 41-45 | 4.3 |
46-50 4.6 | 46-50 | 4.6 |
Astrazeneca PLC's Product Quality score was rated the highest by customers who have used Astrazeneca PLC's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Astrazeneca PLC's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Astrazeneca PLC's Product Quality score is rated right above Bristol Myers Squibb, and is preceded by Roche.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Roche | 4.1/5 |
![]() | Astrazeneca PLC | 4/5 |
![]() | Bristol Myers Squibb | 3.9/5 |
![]() | Bayer | 3.8/5 |
In the Health and Wellness industry, Astrazeneca PLC's Product Quality score is rated right above Peloton, and is preceded by Colgate Palmolive.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Headspace | 4.3/5 |
![]() | Glossier | 4.3/5 |
![]() | Colgate Palmolive | 4.2/5 |
![]() | Astrazeneca PLC | 4/5 |
![]() | Peloton | 4/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Philips | 3.8/5 |
![]() | CVS Health | 3.5/5 |
![]() | WW (formally Weight Watchers) | 3.1/5 |
Astrazeneca PLC has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Astrazeneca PLC.
Astrazeneca PLC's ROI score was rated highest by customers who have used Astrazeneca PLC's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.
Male customers rated Astrazeneca PLC's ROI score 0.2 stars higher than Female customers.
Astrazeneca PLC's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.6 | Other | 3.6 |
Astrazeneca PLC's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4 | 36-40 | 4 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.8 | 46-50 | 3.8 |
Astrazeneca PLC's ROI score was rated the highest by customers who have used Astrazeneca PLC's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Astrazeneca PLC's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Compared to its competitors, Astrazeneca PLC's ROI score is rated right above Bristol Myers Squibb, and is preceded by Roche.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Roche | 4/5 |
![]() | Astrazeneca PLC | 3.9/5 |
![]() | Bristol Myers Squibb | 3.7/5 |
![]() | Bayer | 3.6/5 |
In the Health and Wellness industry, Astrazeneca PLC's ROI score is rated right above Glossier, and is preceded by Headspace.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Peloton | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Headspace | 3.9/5 |
![]() | Astrazeneca PLC | 3.9/5 |
![]() | Glossier | 3.9/5 |
![]() | Johnson & Johnson | 3.9/5 |
![]() | Philips | 3.6/5 |
![]() | CVS Health | 3.4/5 |
![]() | WW (formally Weight Watchers) | 2.8/5 |
Astrazeneca PLC has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Astrazeneca PLC's Customer Satisfaction score was rated highest by customers who have used Astrazeneca PLC's products/services for 2 to 5 Years, and rated lowest by customers ages 18-25.
Astrazeneca PLC's Customer Satisfaction score was rated 83 by both Female and Male customers on Comparably.
Very Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Very Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Astrazeneca PLC's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Astrazeneca PLC's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Astrazeneca PLC's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Astrazeneca PLC's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Astrazeneca PLC's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 46-50 | 100% |
Astrazeneca PLC's Customer Satisfaction score was rated the highest by customers who have used Astrazeneca PLC's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Astrazeneca PLC's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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}Compared to its competitors, Astrazeneca PLC's Customer Satisfaction score is rated right above Bayer.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Astrazeneca PLC | 83% |
![]() | Bayer | 82% |
![]() | Roche | 81% |
![]() | Bristol Myers Squibb | 79% |
In the Health and Wellness industry, Astrazeneca PLC's Customer Satisfaction score is rated right above Colgate Palmolive, and is preceded by Headspace.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Headspace | 84% |
![]() | Astrazeneca PLC | 83% |
![]() | Colgate Palmolive | 83% |
![]() | Glossier | 79% |
![]() | Johnson & Johnson | 78% |
![]() | Philips | 74% |
![]() | CVS Health | 68% |
![]() | Peloton | 63% |
![]() | WW (formally Weight Watchers) | 46% |
Astrazeneca PLC has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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London, AR
http://www.astrazeneca.com
Astrazeneca PLC's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 18-25.
Male customers rated Astrazeneca PLC's Customer Service score 0.4 stars higher than Female customers.
Astrazeneca PLC's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.6 | Other | 3.6 |
Astrazeneca PLC's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4 | 36-40 | 4 |
41-45 3.6 | 41-45 | 3.6 |
46-50 4.1 | 46-50 | 4.1 |
Astrazeneca PLC's Customer Service score was rated the highest by customers who have used Astrazeneca PLC's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Astrazeneca PLC's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Compared to its competitors, Astrazeneca PLC's Customer Service score is rated right above Bayer, and is preceded by Bristol Myers Squibb.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Roche | 4.1/5 |
![]() | Bristol Myers Squibb | 3.8/5 |
![]() | Astrazeneca PLC | 3.8/5 |
![]() | Bayer | 3.7/5 |
In the Health and Wellness industry, Astrazeneca PLC's Customer Service score is rated right above Philips, and is preceded by Headspace.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Glossier | 4.2/5 |
![]() | Peloton | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Headspace | 3.9/5 |
![]() | Astrazeneca PLC | 3.8/5 |
![]() | Philips | 3.7/5 |
![]() | CVS Health | 3.7/5 |
![]() | WW (formally Weight Watchers) | 3/5 |
Astrazeneca PLC has a 3.9/5 stars for its overall company culture rated by their employees

Astrazeneca PLC scored a 18 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Astrazeneca PLC would recommend the brand to a friend. ENPS measures how likely Astrazeneca PLC employees would recommend working at Astrazeneca PLC to a friend.
| 49% | Promoters |
|---|---|
| 20% | Passive |
| 31% | Detractors |
| 44% | Promoters |
|---|---|
| 14% | Passive |
| 42% | Detractors |
Astrazeneca PLC is ranked #511 in the Global Top 100 Brands. It ranks just behind TaylorMade Golf and just ahead of W.W. Grainger.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
509 | ![]() | Zendesk | ![]() | Tom Eggemeier | Tech |
510 | ![]() | TaylorMade Golf | ![]() | David Abeles | Retail |
511 | ![]() | Astrazeneca PLC | ![]() | Pascal Soriot | Health and Wellness |
512 | ![]() | W.W. Grainger | ![]() | D.G. Macpherson | Energy and Manufacturing |
513 | ![]() | Smart & Final | ![]() | David Hirz | Retail |
514 | ![]() | Cushman & Wakefield | ![]() | Brett White | Business and Consumer Services |
515 | ![]() | New York Life Insurance Company | ![]() | Theodore Mathas | Banking and Financial Services |
Astrazeneca PLC is ranked #41 in the Health and Wellness Industry. It ranks just behind The Cigna Group and just ahead of Barry's.
| RANK | COMPANY | Location | |
|---|---|---|---|
39 | ![]() | Cerner Corporation | Kansas City, MO |
40 | ![]() | The Cigna Group | Bloomfield, CT |
41 | ![]() | Astrazeneca PLC | London, AR |
42 | ![]() | Barry's | Miami, FL |
43 | ![]() | Elevance Health | Indianapolis, IN |
44 | ![]() | Medtronic | Minneapolis, MN |
45 | ![]() | Teladoc | Purchase, NY |