52
NPS
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Barry's is ranked #42 in Health and Wellness Brands
Barry's is ranked #42 in Health and Wellness Brands
About Barry's' Brand
Barry’s is the OG high intensity interval training workout and cult boutique fitness studio. Barry's’s brand is ranked #516 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Barry's. When compared to other organizations within the Health and Wellness industry, Barry's is ranked #42. Among its major competitors, Barry's is ranked in 1st place for NPS while SoulCycle is 2nd. Overall, Barry's has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
79%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4.4/5
Customer Service
Barry's Ranking
- #42 in Health and Wellness
- #1 / 2 of its competitors
Barry's NPS
Barry's's Net Promoter Score (NPS) is a 52 with 70% Promoters, 12% Passives, and 18% Detractors. Net Promoter Score tracks whether Barry's's customers would recommend using the product based on a scale of -100 to 100.
Barry's Overall NPS
| 70% | Promoters |
|---|---|
| 12% | Passives |
| 18% | Detractors |
Barry's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 52 | Jul 2024 | 52 |
Sep 2024 52 | Sep 2024 | 52 |
Oct 2024 52 | Oct 2024 | 52 |
Nov 2024 52 | Nov 2024 | 52 |
Dec 2024 52 | Dec 2024 | 52 |
Jan 2025 52 | Jan 2025 | 52 |
Jun 2025 52 | Jun 2025 | 52 |
Jul 2025 53 | Jul 2025 | 53 |
Aug 2025 53 | Aug 2025 | 53 |
Sep 2025 52 | Sep 2025 | 52 |
Oct 2025 52 | Oct 2025 | 52 |
Nov 2025 52 | Nov 2025 | 52 |
How Other Brands Compare
Barry's is ranked first for NPS among its competitors. SoulCycle comes in second.
 Barry's |  SoulCycle | |
| Global Ranking | #516 | #- |
| NPS | 52 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barry's NPS by Gender
Female customers rated Barry's's NPS 24 points higher than Male customers.
Male
35
Barry's's NPS was rated 35 by Male customers on Comparably.
61%
Promoters
13%
Passives
26%
Detractors
Female
59
Barry's's NPS was rated 59 by Female customers on Comparably.
76%
Promoters
7%
Passives
17%
Detractors
Barry's NPS by Ethnicity
Barry's's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 55 | Caucasian | 55 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 56 | Asian or Pacific Islander | 56 |
Other 78 | Other | 78 |
Barry's NPS by Age
Barry's's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Barry's NPS by Usage
Barry's's NPS was rated the highest by customers who have used Barry's's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 48 | Less than 1 Year | 48 |
1 to 2 Years 47 | 1 to 2 Years | 47 |
2 to 5 Years 53 | 2 to 5 Years | 53 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Barry's NPS vs Companies in Health and Wellness
In the Health and Wellness industry, Barry's's NPS is rated right above Headspace.
| COMPANY | NPS Score | |
|---|---|---|
| Barry's | 52 |
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 36 |
 | Peloton | 31 |
 | Johnson & Johnson | 26 |
 | Philips | 18 |
 | CVS Health | 18 |
 | WW (formally Weight Watchers) | -11 |
Barry's Customer Reviews
Out of the 11 Barry's customer reviews 10 were positive and 1 was constructive. Barry's customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Barry's Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Barry's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Barry's Customer Loyalty Score by Gender
Female customers rated Barry's's Customer Loyalty score 5% higher than Male customers.
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Male
80%
Yes
Female
85%
Yes
Barry's Customer Loyalty Score by Ethnicity
Barry's's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Barry's.
90
out of 100
Caucasian
70
out of 100
African American/Black
80
out of 100
Asian or Pacific Islander
90
out of 100
Other
Barry's Customer Loyalty Score by Age
Barry's's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 84% | 18-25 | 84% |
26-30 79% | 26-30 | 79% |
31-35 94% | 31-35 | 94% |
36-40 78% | 36-40 | 78% |
41-45 85% | 41-45 | 85% |
Barry's Customer Loyalty Score by Usage
Barry's's Customer Loyalty score was rated the highest by customers who have used Barry's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Barry's Customer Loyalty Score by Industry
Barry's's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Real Estate industry customers.
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Barry's Customer Loyalty vs. Competitors
Compared to its competitors, Barry's's Customer Loyalty score is rated right above SoulCycle.
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, Barry's's Customer Loyalty score is rated right above Johnson & Johnson, and is preceded by CVS Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Barry's | 79% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
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Barry's Product Quality
4.3/5
Barry's has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Barry's Product Information
Barry's’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Barry's's product the highest. Reviewers from the Consumer Services industry rated Barry's the lowest at 3.8.
- Website
- https://www.barrys.com/
- Company Size
- 201-500 Employees
Industry
Consumer Services
Quick Insights into Barry's Product Quality
Barry's's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Consumer Goods industry.
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Ranked Barry's Product Quality the Highest
Ranked Barry's Product Quality the Lowest
Barry's Product Quality Score by Gender
Female customers rated Barry's's Product Quality score 0.5 stars higher than Male customers.
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Male
3.9/5
Female
4.4/5
Barry's Product Quality Score by Ethnicity
Barry's's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.4 | Other | 4.4 |
Barry's Product Quality Score by Age
Barry's's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.2 | 41-45 | 4.2 |
Barry's Product Quality Score by Usage
Barry's's Product Quality score was rated the highest by customers who have used Barry's's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Barry's Product Quality Score by Industry
Barry's's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Consumer Goods industry customers.
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Barry's Product Quality vs. Competitors
Compared to its competitors, Barry's's Product Quality score is rated right above SoulCycle.
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, Barry's's Product Quality score is rated right above Glossier, and is preceded by Headspace.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Barry's | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
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Barry's Pricing
Barry's ROI & Value For Money
4/5
Barry's has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Barry's Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Barry's.
Quick Insights into Barry's ROI
Barry's's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Barry's ROI the Highest
Ranked Barry's ROI the Lowest
Barry's ROI Score by Gender
Female customers rated Barry's's ROI score 0.2 stars higher than Male customers.
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Male
3.8/5
Female
4/5
Barry's ROI Score by Ethnicity
Barry's's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.1 | Other | 4.1 |
Barry's ROI Score by Age
Barry's's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.4 | 31-35 | 3.4 |
36-40 4 | 36-40 | 4 |
41-45 3.9 | 41-45 | 3.9 |
Barry's ROI Score by Usage
Barry's's ROI score was rated the highest by customers who have used Barry's's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Barry's ROI Score by Industry
Barry's's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Barry's Pricing vs. Competitors
Compared to its competitors, Barry's's ROI score is rated right above SoulCycle.
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, Barry's's ROI score is rated right above Peloton.
| COMPANY | Pricing Score | |
|---|---|---|
| Barry's | 4/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 2.8/5 |
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Barry's Customer Satisfaction (CSAT)
Barry's Customer Satisfaction (CSAT) Score
90 / 100
Barry's has an overall Customer Satisfaction score of 90 rated by its users and customers.
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Very Satisfied
60%
Satisfied
30%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
1%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Barry's Customer Satisfaction
Barry's's Customer Satisfaction score was rated highest by customers who have used Barry's's products/services for 1 to 2 Years, and rated lowest by African American/Black customers.
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Ranked Barry's Customer Satisfaction the Highest
Ranked Barry's Customer Satisfaction the Lowest
Barry's Customer Satisfaction Score by Gender
Female customers rated Barry's's Customer Satisfaction score 11 points higher than Male customers.
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86 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 7% |
97 / 100
FemaleVery Satisfied | 72% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Barry's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Barry's' Customer Satisfaction (CSAT) score was rated 97% according to Caucasian users and customers.
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97 / 100
Very Satisfied
61%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
3%
CSAT according to African American/Black
Barry's' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Barry's' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Barry's' Customer Satisfaction (CSAT) score was rated 88% according to Other users and customers.
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88 / 100
Very Satisfied
75%
Satisfied
13%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
Barry's Customer Satisfaction Score by Age
Barry's's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 89% | |||||||||||||||
| 31-35 | 82% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% |
Barry's Customer Satisfaction Score by Usage
Barry's's Customer Satisfaction score was rated the highest by customers who have used Barry's's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Barry's Customer Satisfaction Score by Industry
Barry's's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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}Barry's Customer Satisfaction vs. Competitors
Compared to its competitors, Barry's's Customer Satisfaction score is rated right above SoulCycle.
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, Barry's's Customer Satisfaction score is rated right above Headspace.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barry's | 90% |
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Johnson & Johnson | 78% |
| Philips | 74% |
| CVS Health | 68% |
| Peloton | 63% |
| WW (formally Weight Watchers) | 46% |
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Barry's Customer Service
4.4/5
Barry's has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Barry's's Customer Service
Address
2214 NW 1st Pl, Miami, FL 33127
Website
https://www.barrys.com/
Barry's's Social Links
Quick Insights into Barry's Customer Service
Barry's's Customer Service score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Consumer Goods industry.
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Ranked Barry's Customer Service the Highest
Ranked Barry's Customer Service the Lowest
Barry's Customer Service Score by Gender
Female customers rated Barry's's Customer Service score 0.2 stars higher than Male customers.
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Male
4.1/5
Female
4.3/5
Barry's Customer Service Score by Ethnicity
Barry's's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.7 | Other | 4.7 |
Barry's Customer Service Score by Age
Barry's's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4 | 41-45 | 4 |
Barry's Customer Service Score by Usage
Barry's's Customer Service score was rated the highest by customers who have used Barry's's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Barry's Customer Service Score by Industry
Barry's's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Consumer Goods industry customers.
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Barry's Customer Service vs. Competitors
Compared to its competitors, Barry's's Customer Service score is rated right above SoulCycle.
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, Barry's's Customer Service score is rated right above Glossier.
| COMPANY | Customer Service Score | |
|---|---|---|
| Barry's | 4.4/5 |
| Glossier | 4.2/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| WW (formally Weight Watchers) | 3/5 |
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Barry's as an Employer
4.7/5
Barry's has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Barry's scored a 52 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Barry's would recommend the brand to a friend. ENPS measures how likely Barry's employees would recommend working at Barry's to a friend.
Net Promoter Score
52
NPS Score
| 70% | Promoters |
|---|---|
| 12% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 65% | Promoters |
|---|---|
| 12% | Passive |
| 23% | Detractors |
Global Ranking Snapshot
Barry's is ranked #516 in the Global Top 100 Brands. It ranks just behind New York Life Insurance Company and just ahead of Burt's Bees.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
514 |  | Cushman & Wakefield |  | Brett White | Business and Consumer Services |
515 |  | New York Life Insurance Company |  | Theodore Mathas | Banking and Financial Services |
516 | | Barry's | | Joey Gonzalez | Health and Wellness |
517 |  | Burt's Bees |  | Jim Geikie | Consumer Goods |
518 |  | Pegasystems |  | Alan Trefler | Tech |
519 |  | Krispy Kreme |  | Michael J. Tattersfield | Food and Beverages |
520 |  | Rockwell Automation |  | Blake Moret | Tech |
Health and Wellness Ranking Snapshot
Barry's is ranked #42 in the Health and Wellness Industry. It ranks just behind Astrazeneca PLC and just ahead of Elevance Health.
| RANK | COMPANY | Location | |
|---|---|---|---|
40 |  | The Cigna Group | Bloomfield, CT |
41 |  | Astrazeneca PLC | London, AR |
42 | | Barry's | Miami, FL |
43 |  | Elevance Health | Indianapolis, IN |
44 |  | Medtronic | Minneapolis, MN |
45 |  | Teladoc | Purchase, NY |
46 |  | Calm | San Francisco, CA |
