24
NPS
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Ranked
#42
Banking and Financial Services Brands
Brand Page
New York Life Insurance Company
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New York Life Insurance Company is ranked #42 in Banking and Financial Services Brands
New York Life Insurance Company is ranked #42 in Banking and Financial Services Brands
About New York Life Insurance Company's Brand
New York Life Insurance Company’s brand is ranked #515 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of New York Life Insurance Company. When compared to other organizations within the Banking and Financial Services industry, New York Life Insurance Company is ranked #42. Among its major competitors, New York Life Insurance Company is ranked in 1st place for NPS while MassMutual Financial Group is 2nd, and Prudential is 3rd.Their current valuation is $54.48B
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
New York Life Insurance Company Ranking
- #515 in Global Best Brands
- #42 in Banking and Financial Services
- #1 / 4 of its competitors
New York Life Insurance Company NPS
New York Life Insurance Company's Net Promoter Score (NPS) is a 24 with 55% Promoters, 14% Passives, and 31% Detractors. Net Promoter Score tracks whether New York Life Insurance Company's customers would recommend using the product based on a scale of -100 to 100.
New York Life Insurance Company Overall NPS
| 55% | Promoters |
|---|---|
| 14% | Passives |
| 31% | Detractors |
New York Life Insurance Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 27 | Apr 2024 | 27 |
May 2024 25 | May 2024 | 25 |
Aug 2024 27 | Aug 2024 | 27 |
Oct 2024 26 | Oct 2024 | 26 |
Nov 2024 27 | Nov 2024 | 27 |
Mar 2025 26 | Mar 2025 | 26 |
Apr 2025 24 | Apr 2025 | 24 |
May 2025 21 | May 2025 | 21 |
Oct 2025 23 | Oct 2025 | 23 |
Nov 2025 23 | Nov 2025 | 23 |
Jan 2026 25 | Jan 2026 | 25 |
Mar 2026 23 | Mar 2026 | 23 |
How Other Brands Compare
New York Life Insurance Company is ranked first for NPS among its competitors. Prudential and MetLife come in second and third, with Allstate coming in at #4. Among those competitors, it is the most valued company.
New York Life Insurance Company |  Allstate |  Prudential |  MetLife | |
| Global Ranking | #515 | #122 | #176 | #- |
| NPS | 24 | -32 | -4 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $54.48B | $31.46B | $36.42B | $54.48B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New York Life Insurance Company NPS by Gender
Male customers rated New York Life Insurance Company's NPS 6 points higher than Female customers.
Male
-16
New York Life Insurance Company's NPS was rated -16 by Male customers on Comparably.
42%
Promoters
0%
Passives
58%
Detractors
Female
-22
New York Life Insurance Company's NPS was rated -22 by Female customers on Comparably.
22%
Promoters
34%
Passives
44%
Detractors
New York Life Insurance Company NPS by Ethnicity
New York Life Insurance Company's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
Hispanic or Latino 25 | Hispanic or Latino | 25 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Other -34 | Other | -34 |
New York Life Insurance Company NPS by Age
New York Life Insurance Company's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
New York Life Insurance Company NPS by Usage
New York Life Insurance Company's NPS was rated the highest by customers who have used New York Life Insurance Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -10 | 1 to 2 Years | -10 |
2 to 5 Years -42 | 2 to 5 Years | -42 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Over 10 Years -34 | Over 10 Years | -34 |
New York Life Insurance Company NPS vs. Competitors
Compared to its competitors, New York Life Insurance Company's NPS is rated right above MassMutual Financial Group.
| COMPANY | NPS Score | |
|---|---|---|
| New York Life Insurance Company | 24 |
 | MassMutual Financial Group | 23 |
| Prudential | -4 |
| MetLife | -21 |
| Allstate | -32 |
New York Life Insurance Company NPS vs Companies in Banking and Financial Services
In the Banking and Financial Services industry, New York Life Insurance Company's NPS is rated right above American Express, and is preceded by Block.
| COMPANY | NPS Score | |
|---|---|---|
 | Visa | 32 |
 | JPMorgan Chase & Co | 31 |
 | Mastercard | 27 |
 | Stripe | 26 |
 | Block | 25 |
| New York Life Insurance Company | 24 |
 | American Express | 17 |
 | PayPal | 9 |
 | USAA | 7 |
New York Life Insurance Company Customer Reviews
Out of the 8 New York Life Insurance Company customer reviews 3 were positive and 5 were constructive. New York Life Insurance Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
New York Life Insurance Company Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of New York Life Insurance Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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New York Life Insurance Company Customer Loyalty Score by Gender
Male customers rated New York Life Insurance Company's Customer Loyalty score 1% higher than Female customers.
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Male
81%
Yes
Female
80%
Yes
New York Life Insurance Company Customer Loyalty Score by Ethnicity
New York Life Insurance Company's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of New York Life Insurance Company.
90
out of 100
Caucasian
100
out of 100
Hispanic or Latino
28
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
70
out of 100
Other
New York Life Insurance Company Customer Loyalty Score by Age
New York Life Insurance Company's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 85% | 26-30 | 85% |
51-55 100% | 51-55 | 100% |
61-65 85% | 61-65 | 85% |
66+ 40% | 66+ | 40% |
New York Life Insurance Company Customer Loyalty Score by Usage
New York Life Insurance Company's Customer Loyalty score was rated the highest by customers who have used New York Life Insurance Company's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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New York Life Insurance Company Customer Loyalty Score by Industry
New York Life Insurance Company's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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New York Life Insurance Company Customer Loyalty vs. Competitors
Compared to its competitors, New York Life Insurance Company's Customer Loyalty score is rated right above MassMutual Financial Group, and is preceded by MetLife.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MetLife | 79% |
| New York Life Insurance Company | 78% |
| MassMutual Financial Group | 78% |
| Prudential | 75% |
| Allstate | 74% |
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Customer Loyalty for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, New York Life Insurance Company's Customer Loyalty score is rated right above Stripe, and is preceded by PayPal.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USAA | 87% |
| American Express | 85% |
| Visa | 84% |
| JPMorgan Chase & Co | 83% |
| Mastercard | 79% |
| PayPal | 79% |
| New York Life Insurance Company | 78% |
| Stripe | 77% |
| Block | 75% |
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New York Life Insurance Company Product Quality
3.4/5
New York Life Insurance Company has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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New York Life Insurance Company Product Information
New York Life Insurance Company’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated New York Life Insurance Company's product the highest. Reviewers from the Insurance industry rated New York Life Insurance Company the lowest at 2.3.
- Website
- http://www.newyorklife.com/
- Company Size
- 10,000+ Employees
Industry
Insurance
Quick Insights into New York Life Insurance Company Product Quality
New York Life Insurance Company's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 66+.
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Ranked New York Life Insurance Company Product Quality the Highest
Ranked New York Life Insurance Company Product Quality the Lowest
New York Life Insurance Company Product Quality Score by Gender
Male customers rated New York Life Insurance Company's Product Quality score 0.3 stars higher than Female customers.
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Male
2.9/5
Female
2.6/5
New York Life Insurance Company Product Quality Score by Ethnicity
New York Life Insurance Company's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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0
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2
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 1.8 | African American/Black | 1.8 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2 | Other | 2 |
New York Life Insurance Company Product Quality Score by Age
New York Life Insurance Company's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
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| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 3.7 | 26-30 | 3.7 |
51-55 2.7 | 51-55 | 2.7 |
61-65 2.9 | 61-65 | 2.9 |
66+ 1.5 | 66+ | 1.5 |
New York Life Insurance Company Product Quality Score by Usage
New York Life Insurance Company's Product Quality score was rated the highest by customers who have used New York Life Insurance Company's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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New York Life Insurance Company Product Quality Score by Industry
New York Life Insurance Company's Product Quality score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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New York Life Insurance Company Product Quality vs. Competitors
Compared to its competitors, New York Life Insurance Company's Product Quality score is rated right above Prudential, and is preceded by MassMutual Financial Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| MassMutual Financial Group | 3.6/5 |
| New York Life Insurance Company | 3.4/5 |
| Prudential | 3.3/5 |
| MetLife | 2.9/5 |
| Allstate | 2.3/5 |
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Product Quality for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, New York Life Insurance Company's Product Quality score is rated right above USAA, and is preceded by PayPal.
| COMPANY | Product Quality Score | |
|---|---|---|
| Visa | 4/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 4/5 |
| Stripe | 3.8/5 |
| Block | 3.6/5 |
| American Express | 3.5/5 |
| PayPal | 3.5/5 |
| New York Life Insurance Company | 3.4/5 |
| USAA | 3.3/5 |
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New York Life Insurance Company Pricing
New York Life Insurance Company ROI & Value For Money
3.3/5
New York Life Insurance Company has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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New York Life Insurance Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Insurance industry think that they had the lowest ROI from New York Life Insurance Company.
Quick Insights into New York Life Insurance Company ROI
New York Life Insurance Company's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by African American/Black customers.
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Ranked New York Life Insurance Company ROI the Highest
Ranked New York Life Insurance Company ROI the Lowest
New York Life Insurance Company ROI Score by Gender
Male customers rated New York Life Insurance Company's ROI score 0.1 stars higher than Female customers.
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Male
2.6/5
Female
2.5/5
New York Life Insurance Company ROI Score by Ethnicity
New York Life Insurance Company's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 2.1 | Other | 2.1 |
New York Life Insurance Company ROI Score by Age
New York Life Insurance Company's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 2.6 | 26-30 | 2.6 |
51-55 2.6 | 51-55 | 2.6 |
61-65 2.9 | 61-65 | 2.9 |
66+ 1.5 | 66+ | 1.5 |
New York Life Insurance Company ROI Score by Usage
New York Life Insurance Company's ROI score was rated the highest by customers who have used New York Life Insurance Company's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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New York Life Insurance Company ROI Score by Industry
New York Life Insurance Company's ROI score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
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New York Life Insurance Company Pricing vs. Competitors
Compared to its competitors, New York Life Insurance Company's ROI score is rated right above Prudential, and is preceded by MassMutual Financial Group.
| COMPANY | Pricing Score | |
|---|---|---|
| MassMutual Financial Group | 3.6/5 |
| New York Life Insurance Company | 3.3/5 |
| Prudential | 3.2/5 |
| MetLife | 2.8/5 |
| Allstate | 2.3/5 |
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ROI for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, New York Life Insurance Company's ROI score is rated right above USAA, and is preceded by American Express.
| COMPANY | Pricing Score | |
|---|---|---|
| Visa | 3.9/5 |
| JPMorgan Chase & Co | 3.9/5 |
| Mastercard | 3.9/5 |
| Stripe | 3.7/5 |
| Block | 3.6/5 |
| PayPal | 3.4/5 |
| American Express | 3.3/5 |
| New York Life Insurance Company | 3.3/5 |
| USAA | 3.2/5 |
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New York Life Insurance Company Customer Satisfaction (CSAT)
New York Life Insurance Company Customer Satisfaction (CSAT) Score
55 / 100
New York Life Insurance Company has an overall Customer Satisfaction score of 55 rated by its users and customers.
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Very Satisfied
32%
Satisfied
23%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
10%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into New York Life Insurance Company Customer Satisfaction
New York Life Insurance Company's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked New York Life Insurance Company Customer Satisfaction the Highest
Ranked New York Life Insurance Company Customer Satisfaction the Lowest
New York Life Insurance Company Customer Satisfaction Score by Gender
Male customers rated New York Life Insurance Company's Customer Satisfaction score 44 points higher than Female customers.
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56 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 31% |
12 / 100
FemaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 13% | |
Very Dissatisfied | 50% |
New York Life Insurance Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
New York Life Insurance Company's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
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37 / 100
Very Satisfied
37%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
50%
CSAT according to Hispanic or Latino
New York Life Insurance Company's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
New York Life Insurance Company's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to Asian or Pacific Islander
New York Life Insurance Company's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to Other
New York Life Insurance Company's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
34%
New York Life Insurance Company Customer Satisfaction Score by Age
New York Life Insurance Company's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 80% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 0% |
New York Life Insurance Company Customer Satisfaction Score by Usage
New York Life Insurance Company's Customer Satisfaction score was rated the highest by customers who have used New York Life Insurance Company's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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New York Life Insurance Company Customer Satisfaction Score by Industry
New York Life Insurance Company's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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}New York Life Insurance Company Customer Satisfaction vs. Competitors
Compared to its competitors, New York Life Insurance Company's Customer Satisfaction score is rated right above Prudential, and is preceded by MassMutual Financial Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MassMutual Financial Group | 60% |
| New York Life Insurance Company | 55% |
| Prudential | 55% |
| MetLife | 52% |
| Allstate | 32% |
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Customer Satisfaction for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, New York Life Insurance Company's Customer Satisfaction score is rated right above USAA, and is preceded by American Express.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Visa | 81% |
| Mastercard | 79% |
| JPMorgan Chase & Co | 77% |
| Stripe | 68% |
| PayPal | 64% |
| Block | 63% |
| American Express | 61% |
| New York Life Insurance Company | 55% |
| USAA | 31% |
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New York Life Insurance Company Customer Service
3.3/5
New York Life Insurance Company has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About New York Life Insurance Company's Customer Service
Address
51 Madison Avenue, 10010
Website
http://www.newyorklife.com/
Phone Number
800-695-9873
New York Life Insurance Company's Social Links
Quick Insights into New York Life Insurance Company Customer Service
New York Life Insurance Company's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by African American/Black customers.
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Ranked New York Life Insurance Company Customer Service the Highest
Ranked New York Life Insurance Company Customer Service the Lowest
New York Life Insurance Company Customer Service Score by Gender
Male customers rated New York Life Insurance Company's Customer Service score 0.6 stars higher than Female customers.
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Male
2.6/5
Female
2/5
New York Life Insurance Company Customer Service Score by Ethnicity
New York Life Insurance Company's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 2 | Other | 2 |
New York Life Insurance Company Customer Service Score by Age
New York Life Insurance Company's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 3 | 26-30 | 3 |
51-55 2.9 | 51-55 | 2.9 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
New York Life Insurance Company Customer Service Score by Usage
New York Life Insurance Company's Customer Service score was rated the highest by customers who have used New York Life Insurance Company's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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New York Life Insurance Company Customer Service Score by Industry
New York Life Insurance Company's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
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New York Life Insurance Company Customer Service vs. Competitors
Compared to its competitors, New York Life Insurance Company's Customer Service score is rated right above Prudential, and is preceded by MassMutual Financial Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| MassMutual Financial Group | 3.5/5 |
| New York Life Insurance Company | 3.3/5 |
| Prudential | 3.1/5 |
| MetLife | 2.7/5 |
| Allstate | 2.3/5 |
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Customer Service for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, New York Life Insurance Company's Customer Service score is rated right above PayPal, and is preceded by USAA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Visa | 4/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 3.9/5 |
| Stripe | 3.6/5 |
| Block | 3.4/5 |
| American Express | 3.4/5 |
| USAA | 3.3/5 |
| New York Life Insurance Company | 3.3/5 |
| PayPal | 3.3/5 |
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New York Life Insurance Company as an Employer
4.6/5
New York Life Insurance Company has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of New York Life Insurance Company
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
New York Life Insurance Company scored a 24 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of New York Life Insurance Company would recommend the brand to a friend. ENPS measures how likely New York Life Insurance Company employees would recommend working at New York Life Insurance Company to a friend.
Net Promoter Score
24
NPS Score
| 55% | Promoters |
|---|---|
| 14% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 55% | Promoters |
|---|---|
| 24% | Passive |
| 21% | Detractors |
Global Ranking Snapshot
New York Life Insurance Company is ranked #515 in the Global Top 100 Brands. It ranks just behind Cushman & Wakefield and just ahead of Barry's.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
513 |  | Smart & Final |  | David Hirz | Retail |
514 |  | Cushman & Wakefield |  | Brett White | Business and Consumer Services |
515 | | New York Life Insurance Company | | Theodore Mathas | Banking and Financial Services |
516 |  | Barry's |  | Joey Gonzalez | Health and Wellness |
517 |  | Burt's Bees |  | Jim Geikie | Consumer Goods |
518 |  | Pegasystems |  | Alan Trefler | Tech |
519 |  | Krispy Kreme |  | Michael J. Tattersfield | Food and Beverages |
Banking and Financial Services Ranking Snapshot
New York Life Insurance Company is ranked #42 in the Banking and Financial Services Industry. It ranks just behind Netsuite and just ahead of Moody's Analytics.
| RANK | COMPANY | Location | |
|---|---|---|---|
40 |  | CME Group | Chicago, IL |
41 |  | Netsuite | San Mateo, CA |
42 | | New York Life Insurance Company | |
43 |  | Moody's Analytics | New York City, NY |
44 |  | Merrill Lynch | New York City, NY |
45 |  | Deutsche Bank | New York City, NY |
46 |  | Carta | San Francisco, CA |
