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Edward Jones is

Ranked

#16

Banking and Financial Services Brands

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Edward Jones

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Edward Jones

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Edward Jones is ranked #16 in Banking and Financial Services Brands

About Edward Jones' Brand

Edward Jones is a financial services firm dedicated to serving the needs of individual investors. Edward Jones’s brand is ranked #200 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Edward Jones. When compared to other organizations within the Banking and Financial Services industry, Edward Jones is ranked #16. Among its major competitors, Edward Jones is ranked in 5th place for NPS while Goldman Sachs is 1st, and Northern Trust is 2nd.

Brand at a Glance

83%

Customer Loyalty

3.2/5

Product Quality

3.2/5

Pricing

3.5/5

Customer Service

Edward Jones CMO

Tim Rea

Tim Rea serves as the Principal Partner, Chief Marketing Officer of Edward Jones. Tim started at Edward Jones in February of 2016. Tim currently resides in the Greater St. Louis Area.

Edward Jones Ranking

^#16 in Banking and Financial Services
^#4 / 4 of its competitors

Edward Jones NPS

Edward Jones's Net Promoter Score (NPS) is a -2 with 42% Promoters, 14% Passives, and 44% Detractors. Net Promoter Score tracks whether Edward Jones's customers would recommend using the product based on a scale of -100 to 100.

Edward Jones Overall NPS

-2

NPS

42%	Promoters
14%	Passives
44%	Detractors

Edward Jones NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 0	Nov 2024	0
Dec 2024 -2	Dec 2024	-2
Jan 2025 -2	Jan 2025	-2
Feb 2025 -2	Feb 2025	-2
Mar 2025 -2	Mar 2025	-2
Apr 2025 -2	Apr 2025	-2
May 2025 -2	May 2025	-2
Aug 2025 -2	Aug 2025	-2
Oct 2025 -2	Oct 2025	-2
Nov 2025 -2	Nov 2025	-2
Dec 2025 -2	Dec 2025	-2
Jan 2026 -2	Jan 2026	-2

How Other Brands Compare

Edward Jones is ranked #4 for NPS among its competitors. Goldman Sachs and Northern Trust come in first and second, with BlackRock coming in at third.

	Edward Jones	Goldman Sachs	BlackRock	Northern Trust
Global Ranking	#200	#145	#602	#671
NPS	-2	27	10	14
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$113.07B	$108.30B	$21.85B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Edward Jones NPS by Gender

Male customers rated Edward Jones's NPS 17 points higher than Female customers.

Male

Edward Jones's NPS was rated 2 by Male customers on Comparably.

45%

Promoters

12%

Passives

43%

Detractors

Female

-15

Edward Jones's NPS was rated -15 by Female customers on Comparably.

38%

Promoters

Passives

53%

Detractors

Edward Jones NPS by Ethnicity

Edward Jones's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -3	Caucasian	-3
Hispanic or Latino 66	Hispanic or Latino	66
African American/Black 50	African American/Black	50
Asian or Pacific Islander 33	Asian or Pacific Islander	33
Native American 0	Native American	0
Other -57	Other	-57

Edward Jones NPS by Age

Edward Jones's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

58%

42%

26-30

87%

13%

31-35

60%

20%

36-40

40%

30%

41-45

42%

25%

33%

46-50

30%

10%

60%

51-55

40%

20%

40%

56-60

41%

14%

45%

61-65

39%

61%

66+

38%

56%

Edward Jones NPS by Usage

Edward Jones's NPS was rated the highest by customers who have used Edward Jones's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -36	Less than 1 Year	-36
1 to 2 Years 13	1 to 2 Years	13
2 to 5 Years -8	2 to 5 Years	-8
5 to 10 Years -5	5 to 10 Years	-5
Over 10 Years 3	Over 10 Years	3

Edward Jones NPS vs. Competitors

Compared to its competitors, Edward Jones's NPS is rated right above True Link Financial, and is preceded by Waddell & Reed.

COMPANY		NPS Score
	Goldman Sachs	27
	Northern Trust	14
	BlackRock	10
	Waddell & Reed	0
	Edward Jones	-2
	True Link Financial	-34
	Transamerica	-65

Edward Jones NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Edward Jones's NPS is rated right below USAA.

COMPANY		NPS Score
	Visa	32
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	American Express	18
	PayPal	9
	USAA	7
	Edward Jones	-2

Edward Jones Customer Reviews

Out of the 25 Edward Jones customer reviews 16 were positive and 9 were constructive. Edward Jones customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Edward Jones Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Edward Jones users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83%

17%

Edward Jones Customer Loyalty Score by Gender

Male customers rated Edward Jones's Customer Loyalty score 6% higher than Female customers.

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Male

87%

Yes

Female

81%

Yes

Edward Jones Customer Loyalty Score by Ethnicity

Edward Jones's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Edward Jones Customer Loyalty Score by Age

Edward Jones's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 85%	18-25	85%
26-30 100%	26-30	100%
31-35 46%	31-35	46%
36-40 91%	36-40	91%
41-45 93%	41-45	93%
46-50 87%	46-50	87%
51-55 91%	51-55	91%
56-60 88%	56-60	88%
61-65 80%	61-65	80%
66+ 83%	66+	83%

Edward Jones Customer Loyalty Score by Usage

Edward Jones's Customer Loyalty score was rated the highest by customers who have used Edward Jones's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	79%
1 to 2 Years	88%
2 to 5 Years	84%
5 to 10 Years	93%
Over 10 Years	83%

Edward Jones Customer Loyalty Score by Industry

Edward Jones's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	97%
Accounting	86%
Architecture and Planning	85%
Arts and Entertainment	61%
Banking and Financial Services	100%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	64%
Construction	100%
Education	93%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	78%
Logistics and Supply Chain	100%
Manufacturing and Machinery	78%
Marketing, Advertising and Research	100%
Military and Defense	82%
Energy and Manufacturing	78%

Edward Jones Customer Loyalty vs. Competitors

Compared to its competitors, Edward Jones's Customer Loyalty score is rated right above True Link Financial.

COMPANY		Customer Loyalty Score
	Edward Jones	83%
	True Link Financial	83%
	Northern Trust	81%
	Waddell & Reed	81%
	BlackRock	75%
	Goldman Sachs	65%
	Transamerica	64%

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Edward Jones's Customer Loyalty score is rated right above JPMorgan Chase & Co, and is preceded by Visa.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Visa	84%
	Edward Jones	83%
	JPMorgan Chase & Co	83%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%

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Edward Jones Product Quality

3.2/5

Edward Jones has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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Edward Jones Product Information

Edward Jones’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Edward Jones's product the highest. Reviewers from the Government and Public Policy industry rated Edward Jones the lowest at 3.4.

Website: https://www.edwardjones.com

Company Size: 10,000+ Employees

Industry

Banking and Financial Services

Quick Insights into Edward Jones Product Quality

Edward Jones's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Business and Consumer Services industry.

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Ranked Edward Jones Product Quality the Highest

26-30	4.7
Hispanic or Latino	4.6
Construction	4.4

Ranked Edward Jones Product Quality the Lowest

46-50	2.6
Other	2.4
Business and Consumer Services	2

Edward Jones Product Quality Score by Gender

Male customers rated Edward Jones's Product Quality score 0.3 stars higher than Female customers.

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Male

3.2/5

Female

2.9/5

Edward Jones Product Quality Score by Ethnicity

Edward Jones's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Native American 3	Native American	3
Other 2.4	Other	2.4

Edward Jones Product Quality Score by Age

Edward Jones's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 4.7	26-30	4.7
31-35 3.1	31-35	3.1
36-40 2.9	36-40	2.9
41-45 3	41-45	3
46-50 2.6	46-50	2.6
51-55 3.5	51-55	3.5
56-60 3.2	56-60	3.2
61-65 3.1	61-65	3.1
66+ 2.8	66+	2.8

Edward Jones Product Quality Score by Usage

Edward Jones's Product Quality score was rated the highest by customers who have used Edward Jones's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.7
1 to 2 Years	3
2 to 5 Years	2.9
5 to 10 Years	3.2
Over 10 Years	3.3

Edward Jones Product Quality Score by Industry

Edward Jones's Product Quality score was rated the highest by Construction industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	3.3
Accounting	3.6
Architecture and Planning	3.2
Arts and Entertainment	2.3
Banking and Financial Services	3.7
Biotech and Pharmaceuticals	3.6
Business and Consumer Services	2
Construction	4.4
Education	3.6
Government and Public Policy	3.4
Healthcare, Hospitals and Medicine	2.5
Logistics and Supply Chain	2.3
Manufacturing and Machinery	2.7
Marketing, Advertising and Research	3.8
Military and Defense	2.9
Energy and Manufacturing	3.9

Edward Jones Product Quality vs. Competitors

Compared to its competitors, Edward Jones's Product Quality score is rated right above Waddell & Reed, and is preceded by Northern Trust.

COMPANY		Product Quality Score
	BlackRock	3.8/5
	Goldman Sachs	3.5/5
	Northern Trust	3.5/5
	Edward Jones	3.2/5
	Waddell & Reed	3.1/5
	True Link Financial	2.8/5
	Transamerica	1.6/5

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Edward Jones's Product Quality score is rated right below USAA.

COMPANY		Product Quality Score
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Block	3.6/5
	American Express	3.5/5
	PayPal	3.5/5
	USAA	3.3/5
	Edward Jones	3.2/5

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Edward Jones Pricing

Edward Jones ROI & Value For Money

3.2/5

Edward Jones has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Edward Jones Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Edward Jones.

Quick Insights into Edward Jones ROI

Edward Jones's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Business and Consumer Services industry.

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Ranked Edward Jones ROI the Highest

Hispanic or Latino	4.6
Marketing, Advertising and Research	4.6
26-30	4.4

Ranked Edward Jones ROI the Lowest

Less than 1 Year	2.6
Other	2.5
Business and Consumer Services	1.7

Edward Jones ROI Score by Gender

Male customers rated Edward Jones's ROI score 0.4 stars higher than Female customers.

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Male

3.2/5

Female

2.8/5

Edward Jones ROI Score by Ethnicity

Edward Jones's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 2.6	Native American	2.6
Other 2.5	Other	2.5

Edward Jones ROI Score by Age

Edward Jones's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 4.4	26-30	4.4
31-35 4.2	31-35	4.2
36-40 3.2	36-40	3.2
41-45 3.1	41-45	3.1
46-50 2.6	46-50	2.6
51-55 3.1	51-55	3.1
56-60 3.1	56-60	3.1
61-65 2.9	61-65	2.9
66+ 2.9	66+	2.9

Edward Jones ROI Score by Usage

Edward Jones's ROI score was rated the highest by customers who have used Edward Jones's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
1 to 2 Years	3.3
2 to 5 Years	2.7
5 to 10 Years	3.2
Over 10 Years	3.3

Edward Jones ROI Score by Industry

Edward Jones's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	3.4
Accounting	3.4
Architecture and Planning	3.3
Arts and Entertainment	2.8
Banking and Financial Services	3.7
Biotech and Pharmaceuticals	3.4
Business and Consumer Services	1.7
Construction	4.1
Education	3.9
Government and Public Policy	4.1
Healthcare, Hospitals and Medicine	2.4
Logistics and Supply Chain	2.3
Manufacturing and Machinery	2.5
Marketing, Advertising and Research	4.6
Military and Defense	1.9
Energy and Manufacturing	3.9

Edward Jones Pricing vs. Competitors

Compared to its competitors, Edward Jones's ROI score is rated right above Waddell & Reed, and is preceded by Northern Trust.

COMPANY		Pricing Score
	BlackRock	3.7/5
	Goldman Sachs	3.5/5
	Northern Trust	3.4/5
	Edward Jones	3.2/5
	Waddell & Reed	3.1/5
	True Link Financial	3/5
	Transamerica	1.8/5

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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Edward Jones's ROI score is rated right above USAA, and is preceded by American Express.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	Stripe	3.7/5
	Block	3.6/5
	PayPal	3.4/5
	American Express	3.3/5
	Edward Jones	3.2/5
	USAA	3.2/5

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Edward Jones Customer Satisfaction (CSAT)

Edward Jones Customer Satisfaction (CSAT) Score

55 / 100

Edward Jones has an overall Customer Satisfaction score of 55 rated by its users and customers.

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Very Satisfied	37%
Satisfied	18%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	10%
Very Dissatisfied	21%

Very Satisfied

37%

Satisfied

18%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

10%

Very Dissatisfied

21%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Edward Jones Customer Satisfaction

Edward Jones's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Edward Jones Customer Satisfaction the Highest

26-30	100%
Marketing, Advertising and Research	100%
Asian or Pacific Islander	84%

Ranked Edward Jones Customer Satisfaction the Lowest

46-50	39%
Other	38%
Manufacturing and Machinery	33%

Edward Jones Customer Satisfaction Score by Gender

Male customers rated Edward Jones's Customer Satisfaction score 9 points higher than Female customers.

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58 / 100

Male

	Very Satisfied	43%
	Satisfied	15%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	11%
	Very Dissatisfied	22%

49 / 100

Female

	Very Satisfied	35%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	16%
	Dissatisfied	7%
	Very Dissatisfied	28%

Edward Jones Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Edward Jones' Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.

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55 / 100

Very Satisfied	43%
Satisfied	12%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	11%
Very Dissatisfied	24%

Very Satisfied

43%

Satisfied

12%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

11%

Very Dissatisfied

24%

CSAT according to Hispanic or Latino

Edward Jones' Customer Satisfaction (CSAT) score was rated 83% according to Hispanic or Latino users and customers.

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83 / 100

Very Satisfied	83%
Satisfied	0%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

83%

Satisfied

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Edward Jones' Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.

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75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to Asian or Pacific Islander

Edward Jones' Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.

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84 / 100

Very Satisfied	17%
Satisfied	67%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

17%

Satisfied

67%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Edward Jones' Customer Satisfaction (CSAT) score was rated 75% according to Native American users and customers.

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75 / 100

Very Satisfied	75%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

75%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to Other

Edward Jones' Customer Satisfaction (CSAT) score was rated 38% according to Other users and customers.

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38 / 100

Very Satisfied	24%
Satisfied	14%
Neither Satisfied nor Dissatisfied	23%
Dissatisfied	10%
Very Dissatisfied	29%

Very Satisfied

24%

Satisfied

14%

Neither Satisfied nor Dissatisfied

23%

Dissatisfied

10%

Very Dissatisfied

29%

Edward Jones Customer Satisfaction Score by Age

Edward Jones's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

51%

26-30

100%

31-35

80%

36-40

87%

41-45

63%

46-50

39%

51-55

63%

56-60

54%

61-65

53%

66+

47%

Edward Jones Customer Satisfaction Score by Usage

Edward Jones's Customer Satisfaction score was rated the highest by customers who have used Edward Jones's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	40
1 to 2 Years	62
2 to 5 Years	55
5 to 10 Years	60
Over 10 Years	56

Edward Jones Customer Satisfaction Score by Industry

Edward Jones's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Manufacturing and Machinery industry customers.

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{
	"title": "Edward Jones Customer Satisfaction Score by Industry",
	"text": "Edward Jones's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Manufacturing and Machinery industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 54,
			"stars": 0,
			"csatScore": 54,
			"text": "Edward Jones's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 54
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 84,
			"stars": 0,
			"csatScore": 84,
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			"scoreClassName": "",
			"scoreLabel": 84
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
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			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Edward Jones's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
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			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
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			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
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			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 84,
			"stars": 0,
			"csatScore": 84,
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			"scoreClassName": "",
			"scoreLabel": 84
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 69,
			"stars": 0,
			"csatScore": 69,
			"text": "Edward Jones's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 69
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
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			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
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			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 33,
			"stars": 0,
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			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 33,
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			"csatScore": 33,
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			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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			"scoreClassName": "max",
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		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 40,
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			"scoreClassName": "",
			"scoreLabel": 40
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			"groupId": 541,
			"score": 75,
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	]
}

Tech	54
Accounting	84
Architecture and Planning	50
Arts and Entertainment	43
Banking and Financial Services	83
Biotech and Pharmaceuticals	66
Business and Consumer Services	40
Construction	84
Education	69
Government and Public Policy	75
Healthcare, Hospitals and Medicine	43
Logistics and Supply Chain	33
Manufacturing and Machinery	33
Marketing, Advertising and Research	100
Military and Defense	40
Energy and Manufacturing	75

Edward Jones Customer Satisfaction vs. Competitors

Compared to its competitors, Edward Jones's Customer Satisfaction score is rated right above True Link Financial, and is preceded by Northern Trust.

COMPANY		Customer Satisfaction (CSAT) Score
	Waddell & Reed	100%
	BlackRock	78%
	Goldman Sachs	72%
	Northern Trust	65%
	Edward Jones	55%
	True Link Financial	33%
	Transamerica	14%

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Edward Jones's Customer Satisfaction score is rated right above USAA, and is preceded by American Express.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Stripe	68%
	PayPal	64%
	Block	63%
	American Express	62%
	Edward Jones	55%
	USAA	30%

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Edward Jones Customer Service

3.5/5

Edward Jones has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Edward Jones's Customer Service

Address

9133 W. Thunderbird Rd., Ste 104, Peoria, AZ 85381

Website

https://www.edwardjones.com

Phone Number

314-515-2000

Quick Insights into Edward Jones Customer Service

Edward Jones's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Logistics and Supply Chain industry.

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Ranked Edward Jones Customer Service the Highest

26-30	4.8
Marketing, Advertising and Research	4.8
Hispanic or Latino	4.6

Ranked Edward Jones Customer Service the Lowest

Other	2.7
46-50	2.6
Logistics and Supply Chain	1.8

Edward Jones Customer Service Score by Gender

Male customers rated Edward Jones's Customer Service score 0.4 stars higher than Female customers.

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Male

3.5/5

Female

3.1/5

Edward Jones Customer Service Score by Ethnicity

Edward Jones's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 2.7	Native American	2.7
Other 2.7	Other	2.7

Edward Jones Customer Service Score by Age

Edward Jones's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
18-25 3.7	18-25	3.7
26-30 4.8	26-30	4.8
31-35 4.5	31-35	4.5
36-40 4.1	36-40	4.1
41-45 3.3	41-45	3.3
46-50 2.6	46-50	2.6
51-55 3.2	51-55	3.2
56-60 3.8	56-60	3.8
61-65 3.4	61-65	3.4
66+ 2.9	66+	2.9

Edward Jones Customer Service Score by Usage

Edward Jones's Customer Service score was rated the highest by customers who have used Edward Jones's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3
1 to 2 Years	3.3
2 to 5 Years	3.1
5 to 10 Years	3.6
Over 10 Years	3.5

Edward Jones Customer Service Score by Industry

Edward Jones's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Logistics and Supply Chain industry customers.

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Tech	3.5
Accounting	3.5
Architecture and Planning	3.6
Arts and Entertainment	3.5
Banking and Financial Services	3.9
Biotech and Pharmaceuticals	3.9
Business and Consumer Services	2.3
Construction	4.6
Education	3.8
Government and Public Policy	4.3
Healthcare, Hospitals and Medicine	2.4
Logistics and Supply Chain	1.8
Manufacturing and Machinery	3.4
Marketing, Advertising and Research	4.8
Military and Defense	3
Energy and Manufacturing	4.4

Edward Jones Customer Service vs. Competitors

Compared to its competitors, Edward Jones's Customer Service score is rated right above Waddell & Reed, and is preceded by Northern Trust.

COMPANY		Customer Service Score
	BlackRock	3.8/5
	Goldman Sachs	3.6/5
	Northern Trust	3.5/5
	Edward Jones	3.5/5
	Waddell & Reed	3.4/5
	True Link Financial	3/5
	Transamerica	1.5/5

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Edward Jones's Customer Service score is rated right above Block, and is preceded by Stripe.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	Stripe	3.6/5
	Edward Jones	3.5/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5

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Edward Jones as an Employer

4.3/5

Edward Jones has a 4.3/5 stars for its overall company culture rated by their employees

top

25%

CEO of Edward Jones

Penny Pennington

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Edward Jones scored a -2 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Edward Jones would recommend the brand to a friend. ENPS measures how likely Edward Jones employees would recommend working at Edward Jones to a friend.

Net Promoter Score

-2

NPS Score

42%	Promoters
14%	Passive
44%	Detractors

Employee Net Promoter Score

eNPS Score

53%	Promoters
14%	Passive
33%	Detractors

Global Ranking Snapshot

Edward Jones is ranked #200 in the Global Top 100 Brands. It ranks just behind Morgan Stanley and just ahead of Sherwin-Williams.

RANK			INDUSTRY
198	UnitedHealth Group	Andrew Witty	Health and Wellness
199	Morgan Stanley	James Gorman	Banking and Financial Services
200	Edward Jones	Penny Pennington	Banking and Financial Services
201	Sherwin-Williams	John Morikis	Retail
202	Qualcomm	Steve Mollenkopf	Tech
203	The Kraft Heinz Company	Miguel Patricio	Food and Beverages
204	Atlassian	Scott Farquhar & Mike Cannon-Brookes	Tech

Banking and Financial Services Ranking Snapshot

Edward Jones is ranked #16 in the Banking and Financial Services Industry. It ranks just behind Morgan Stanley and just ahead of Nasdaq.

RANK		Location
14	Prudential	Newark, NJ
15	Morgan Stanley	New York City, NY
16	Edward Jones	Peoria, AZ
17	Nasdaq	New York City, NY
18	Charles Schwab	Westlake, TX
19	UBS	Zurich, KS
20	The Vanguard Group