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Northern Trust is

Ranked

#53

Banking and Financial Services Brands

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Northern Trust

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Northern Trust

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Northern Trust is ranked #53 in Banking and Financial Services Brands

About Northern Trust's Brand

As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. Northern Trust’s brand is ranked #671 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Northern Trust. When compared to other organizations within the Banking and Financial Services industry, Northern Trust is ranked #53. Among its major competitors, Northern Trust is ranked in 5th place for NPS while JPMorgan Chase & Co is 1st, and Eaton Vance is 2nd.Their current market cap is $21.85B

Brand at a Glance

81%

Customer Loyalty

3.5/5

Product Quality

3.4/5

Pricing

3.5/5

Customer Service

Northern Trust CMO

Amy Riggins

Northern Trust Ranking

Northern Trust NPS

Northern Trust's Net Promoter Score (NPS) is a 14 with 49% Promoters, 16% Passives, and 35% Detractors. Net Promoter Score tracks whether Northern Trust's customers would recommend using the product based on a scale of -100 to 100.

Northern Trust Overall NPS

NPS

49%	Promoters
16%	Passives
35%	Detractors

Northern Trust NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 13	Aug 2024	13
Sep 2024 13	Sep 2024	13
Oct 2024 13	Oct 2024	13
Nov 2024 13	Nov 2024	13
Dec 2024 13	Dec 2024	13
Jan 2025 15	Jan 2025	15
Feb 2025 15	Feb 2025	15
Mar 2025 15	Mar 2025	15
May 2025 15	May 2025	15
Jul 2025 13	Jul 2025	13
Aug 2025 14	Aug 2025	14
Oct 2025 13	Oct 2025	13

How Other Brands Compare

Northern Trust is ranked third for NPS among its competitors. JPMorgan Chase & Co and Citi come in first and second, with Edward Jones coming in at #4. Among those competitors, it is the third most valued company behind JPMorgan Chase & Co.

	Northern Trust	JPMorgan Chase & Co	Edward Jones	Citi
Global Ranking	#671	#72	#200	#402
NPS	14	31	-2	22
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	$21.85B	$451.20B	-	$152.62B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Northern Trust NPS by Gender

Male customers rated Northern Trust's NPS 23 points higher than Female customers.

Male

Northern Trust's NPS was rated 11 by Male customers on Comparably.

49%

Promoters

13%

Passives

38%

Detractors

Female

-12

Northern Trust's NPS was rated -12 by Female customers on Comparably.

44%

Promoters

Passives

56%

Detractors

Northern Trust NPS by Ethnicity

Northern Trust's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -30	Caucasian	-30
Hispanic or Latino 100	Hispanic or Latino	100
African American/Black 66	African American/Black	66
Asian or Pacific Islander 49	Asian or Pacific Islander	49
Other 34	Other	34

Northern Trust NPS by Age

Northern Trust's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

40%

20%

40%

26-30

60%

20%

31-35

83%

17%

41-45

57%

43%

46-50

50%

17%

33%

51-55

25%

75%

61-65

25%

75%

66+

45%

50%

Northern Trust NPS by Usage

Northern Trust's NPS was rated the highest by customers who have used Northern Trust's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -10	Less than 1 Year	-10
1 to 2 Years 56	1 to 2 Years	56
2 to 5 Years -1	2 to 5 Years	-1
5 to 10 Years 16	5 to 10 Years	16
Over 10 Years 3	Over 10 Years	3

Northern Trust NPS vs. Competitors

Compared to its competitors, Northern Trust's NPS is rated right above BNY Mellon, and is preceded by Compass Group USA.

COMPANY		NPS Score
	JPMorgan Chase & Co	31
	Eaton Vance	30
	Citi	22
	Compass Group USA	17
	Northern Trust	14
	BNY Mellon	13
	Transcontinental Fund Administration	N/A
	Waterstone Financial	N/A
	Edward Jones	-2

Northern Trust NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Northern Trust's NPS is rated right above PayPal, and is preceded by American Express.

COMPANY		NPS Score
	Visa	32
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	American Express	18
	Northern Trust	14
	PayPal	9
	USAA	7

Northern Trust Customer Reviews

Out of the 13 Northern Trust customer reviews 9 were positive and 4 were constructive. Northern Trust customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Northern Trust Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Northern Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Northern Trust Customer Loyalty Score by Gender

Male customers rated Northern Trust's Customer Loyalty score 9% higher than Female customers.

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Male

84%

Yes

Female

75%

Yes

Northern Trust Customer Loyalty Score by Ethnicity

Northern Trust's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Northern Trust.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Other

Northern Trust Customer Loyalty Score by Age

Northern Trust's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Northern Trust.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 64%	18-25	64%
26-30 100%	26-30	100%
31-35 85%	31-35	85%
41-45 74%	41-45	74%
46-50 55%	46-50	55%
51-55 55%	51-55	55%
61-65 55%	61-65	55%
66+ 100%	66+	100%

Northern Trust Customer Loyalty Score by Usage

Northern Trust's Customer Loyalty score was rated the highest by customers who have used Northern Trust's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	90%
2 to 5 Years	100%
5 to 10 Years	70%
Over 10 Years	88%

Northern Trust Customer Loyalty Score by Industry

Northern Trust's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	84%
Accounting	85%
Arts and Entertainment	78%
Banking and Financial Services	55%
Healthcare, Hospitals and Medicine	100%

Northern Trust Customer Loyalty vs. Competitors

Compared to its competitors, Northern Trust's Customer Loyalty score is rated right above Citi, and is preceded by Edward Jones.

COMPANY		Customer Loyalty Score
	JPMorgan Chase & Co	83%
	Edward Jones	83%
	Northern Trust	81%
	Citi	78%
	Compass Group USA	78%
	BNY Mellon	78%
	Eaton Vance	69%
	Transcontinental Fund Administration	N/A
	Waterstone Financial	N/A

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Northern Trust's Customer Loyalty score is rated right above PayPal, and is preceded by JPMorgan Chase & Co.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Visa	84%
	JPMorgan Chase & Co	83%
	Northern Trust	81%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%

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Northern Trust Product Quality

3.5/5

Northern Trust has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Northern Trust Product Information

Northern Trust’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Northern Trust's product the highest. Reviewers from the Arts and Entertainment industry rated Northern Trust the lowest at 3.

Website: http://www.northerntrust.com

Company Size: 10,000+ Employees

Industry

Banking and Financial Services

Quick Insights into Northern Trust Product Quality

Northern Trust's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 51-55.

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Ranked Northern Trust Product Quality the Highest

Hispanic or Latino	4.7
26-30	4.6
5 to 10 Years	4.3

Ranked Northern Trust Product Quality the Lowest

Arts and Entertainment	3
Female	2.8
51-55	2.6

Northern Trust Product Quality Score by Gender

Male customers rated Northern Trust's Product Quality score 1.1 stars higher than Female customers.

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Male

3.9/5

Female

2.8/5

Northern Trust Product Quality Score by Ethnicity

Northern Trust's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 4.7	Hispanic or Latino	4.7
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 4.1	Other	4.1

Northern Trust Product Quality Score by Age

Northern Trust's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.6	26-30	4.6
31-35 4.5	31-35	4.5
41-45 3.9	41-45	3.9
46-50 3.1	46-50	3.1
51-55 2.6	51-55	2.6
61-65 3	61-65	3
66+ 3.3	66+	3.3

Northern Trust Product Quality Score by Usage

Northern Trust's Product Quality score was rated the highest by customers who have used Northern Trust's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	4
2 to 5 Years	4.2
5 to 10 Years	4.3
Over 10 Years	3.4

Northern Trust Product Quality Score by Industry

Northern Trust's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4
Accounting	4.3
Arts and Entertainment	3
Banking and Financial Services	3.5
Healthcare, Hospitals and Medicine	3.5

Northern Trust Product Quality vs. Competitors

Compared to its competitors, Northern Trust's Product Quality score is rated right above Eaton Vance, and is preceded by BNY Mellon.

COMPANY		Product Quality Score
	JPMorgan Chase & Co	4/5
	Citi	3.8/5
	Compass Group USA	3.8/5
	BNY Mellon	3.8/5
	Northern Trust	3.5/5
	Eaton Vance	3.4/5
	Edward Jones	3.2/5
	Transcontinental Fund Administration	N/A
	Waterstone Financial	N/A

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Northern Trust's Product Quality score is rated right above American Express, and is preceded by Block.

COMPANY		Product Quality Score
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Block	3.6/5
	Northern Trust	3.5/5
	American Express	3.5/5
	PayPal	3.5/5
	USAA	3.3/5

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Northern Trust Pricing

Northern Trust ROI & Value For Money

3.4/5

Northern Trust has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Northern Trust Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Northern Trust.

Quick Insights into Northern Trust ROI

Northern Trust's ROI score was rated highest by African American/Black customers, and rated lowest by customers ages 61-65.

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Ranked Northern Trust ROI the Highest

African American/Black	4.4
26-30	4.2
1 to 2 Years	4.1

Ranked Northern Trust ROI the Lowest

Caucasian	3
Female	3
61-65	2.2

Northern Trust ROI Score by Gender

Male customers rated Northern Trust's ROI score 0.6 stars higher than Female customers.

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Male

3.6/5

Female

3/5

Northern Trust ROI Score by Ethnicity

Northern Trust's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 4	Other	4

Northern Trust ROI Score by Age

Northern Trust's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4.2	26-30	4.2
31-35 4.1	31-35	4.1
41-45 3.7	41-45	3.7
46-50 3.3	46-50	3.3
51-55 2.5	51-55	2.5
61-65 2.2	61-65	2.2
66+ 3.3	66+	3.3

Northern Trust ROI Score by Usage

Northern Trust's ROI score was rated the highest by customers who have used Northern Trust's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	4.1
2 to 5 Years	3.6
5 to 10 Years	3.8
Over 10 Years	3.3

Northern Trust ROI Score by Industry

Northern Trust's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.9
Accounting	4.1
Arts and Entertainment	3.7
Banking and Financial Services	3.5
Healthcare, Hospitals and Medicine	3.1

Northern Trust Pricing vs. Competitors

Compared to its competitors, Northern Trust's ROI score is rated right above Edward Jones, and is preceded by Eaton Vance.

COMPANY		Pricing Score
	JPMorgan Chase & Co	3.9/5
	Compass Group USA	3.7/5
	Citi	3.7/5
	BNY Mellon	3.7/5
	Eaton Vance	3.4/5
	Northern Trust	3.4/5
	Edward Jones	3.2/5
	Transcontinental Fund Administration	N/A
	Waterstone Financial	N/A

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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Northern Trust's ROI score is rated right above PayPal, and is preceded by Block.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	Stripe	3.7/5
	Block	3.6/5
	Northern Trust	3.4/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5

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Northern Trust Customer Satisfaction (CSAT)

Northern Trust Customer Satisfaction (CSAT) Score

65 / 100

Northern Trust has an overall Customer Satisfaction score of 65 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	36%
Satisfied	29%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	10%
Very Dissatisfied	13%

Very Satisfied

36%

Satisfied

29%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

10%

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Northern Trust Customer Satisfaction

Northern Trust's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Northern Trust Customer Satisfaction the Highest

26-30	100%
5 to 10 Years	100%
African American/Black	100%

Ranked Northern Trust Customer Satisfaction the Lowest

66+	44%
Female	44%
Arts and Entertainment	34%

Northern Trust Customer Satisfaction Score by Gender

Male customers rated Northern Trust's Customer Satisfaction score 29 points higher than Female customers.

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73 / 100

Male

	Very Satisfied	45%
	Satisfied	28%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	11%
	Very Dissatisfied	8%

44 / 100

Female

	Very Satisfied	31%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	5%
	Very Dissatisfied	38%

Northern Trust Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Northern Trust's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	34%
Satisfied	16%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	9%
Very Dissatisfied	25%

Very Satisfied

34%

Satisfied

16%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

25%

CSAT according to Hispanic or Latino

Northern Trust's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Northern Trust's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Northern Trust's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

CSAT according to Other

Northern Trust's Customer Satisfaction (CSAT) score was rated 84% according to Other users and customers.

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84 / 100

Very Satisfied	67%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	16%

Very Satisfied

67%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

Northern Trust Customer Satisfaction Score by Age

Northern Trust's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

80%

26-30

100%

31-35

100%

41-45

72%

46-50

50%

51-55

50%

61-65

50%

66+

44%

Northern Trust Customer Satisfaction Score by Usage

Northern Trust's Customer Satisfaction score was rated the highest by customers who have used Northern Trust's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	60
1 to 2 Years	72
2 to 5 Years	72
5 to 10 Years	100
Over 10 Years	55

Northern Trust Customer Satisfaction Score by Industry

Northern Trust's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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{
	"title": "Northern Trust Customer Satisfaction Score by Industry",
	"text": "Northern Trust's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "Northern Trust's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 78
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Northern Trust's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Northern Trust's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Northern Trust's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		}
	]
}

Tech	78
Accounting	75
Arts and Entertainment	34
Banking and Financial Services	75

Northern Trust Customer Satisfaction vs. Competitors

Compared to its competitors, Northern Trust's Customer Satisfaction score is rated right above Edward Jones, and is preceded by Citi.

COMPANY		Customer Satisfaction (CSAT) Score
	BNY Mellon	80%
	JPMorgan Chase & Co	77%
	Compass Group USA	77%
	Eaton Vance	76%
	Citi	73%
	Northern Trust	65%
	Edward Jones	55%
	Transcontinental Fund Administration	0%
	Waterstone Financial	0%

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Northern Trust's Customer Satisfaction score is rated right above PayPal, and is preceded by Stripe.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Stripe	68%
	Northern Trust	65%
	PayPal	64%
	Block	63%
	American Express	62%
	USAA	30%

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Northern Trust Customer Service

3.5/5

Northern Trust has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Northern Trust's Customer Service

Address

50 S La Salle St, Chicago, IL 60603

Website

http://www.northerntrust.com

Phone Number

(312)630-6000

Northern Trust's Social Links

Quick Insights into Northern Trust Customer Service

Northern Trust's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.

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Ranked Northern Trust Customer Service the Highest

26-30	4.7
African American/Black	4.5
1 to 2 Years	4.3

Ranked Northern Trust Customer Service the Lowest

Caucasian	3
Female	2.8
61-65	2.1

Northern Trust Customer Service Score by Gender

Male customers rated Northern Trust's Customer Service score 1 stars higher than Female customers.

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Male

3.8/5

Female

2.8/5

Northern Trust Customer Service Score by Ethnicity

Northern Trust's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 4	Other	4

Northern Trust Customer Service Score by Age

Northern Trust's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 4.7	26-30	4.7
31-35 4.5	31-35	4.5
41-45 4	41-45	4
46-50 3.2	46-50	3.2
51-55 3	51-55	3
61-65 2.1	61-65	2.1
66+ 3.1	66+	3.1

Northern Trust Customer Service Score by Usage

Northern Trust's Customer Service score was rated the highest by customers who have used Northern Trust's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	4.3
2 to 5 Years	3.9
5 to 10 Years	3.8
Over 10 Years	3.2

Northern Trust Customer Service Score by Industry

Northern Trust's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	4.1
Accounting	4.3
Arts and Entertainment	3.1
Banking and Financial Services	3.6
Healthcare, Hospitals and Medicine	3.1

Northern Trust Customer Service vs. Competitors

Compared to its competitors, Northern Trust's Customer Service score is rated right above Edward Jones, and is preceded by Eaton Vance.

COMPANY		Customer Service Score
	JPMorgan Chase & Co	4/5
	BNY Mellon	3.9/5
	Citi	3.8/5
	Compass Group USA	3.8/5
	Eaton Vance	3.6/5
	Northern Trust	3.5/5
	Edward Jones	3.5/5
	Transcontinental Fund Administration	N/A
	Waterstone Financial	N/A

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Northern Trust's Customer Service score is rated right above Block, and is preceded by Stripe.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	Stripe	3.6/5
	Northern Trust	3.5/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5

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Northern Trust as an Employer

4.1/5

Northern Trust has a 4.1/5 stars for its overall company culture rated by their employees

top

10%

CEO of Northern Trust

Michael G. O'Grady

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Northern Trust scored a 14 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Northern Trust would recommend the brand to a friend. ENPS measures how likely Northern Trust employees would recommend working at Northern Trust to a friend.

Net Promoter Score

NPS Score

49%	Promoters
16%	Passive
35%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
24%	Passive
28%	Detractors

Global Ranking Snapshot

Northern Trust is ranked #671 in the Global Top 100 Brands. It ranks just behind Aon Hewitt and just ahead of SAS.

RANK			INDUSTRY
669	Baker Hughes	Lorenzo Simonelli	Energy and Manufacturing
670	Aon Hewitt	Kristi Savacool	Business and Consumer Services
671	Northern Trust	Michael G. O'Grady	Banking and Financial Services
672	SAS	Jim Goodnight	Tech
673	Arthur J. Gallagher & Co.	J. Patrick Gallagher Jr.	Business and Consumer Services
674	ALDI USA	Jason Hart	Retail
675	Allergan	Brenton Saunders	Health and Wellness

Banking and Financial Services Ranking Snapshot

Northern Trust is ranked #53 in the Banking and Financial Services Industry. It ranks just behind The Hartford and just ahead of PNC.

RANK		Location
51	Adyen	San Francisco, CA
52	The Hartford	Hartford, CT
53	Northern Trust	Chicago, IL
54	PNC	Pittsburgh, PA
55	Willis Towers Watson	London
56	Robert Half	Menlo Park, CA
57	Citadel	Miami, FL