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NPS
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Allergan is ranked #56 in Health and Wellness Brands
Allergan is ranked #56 in Health and Wellness Brands
About Allergan's Brand
Allergan is a global pharmaceutical company. Allergan’s brand is ranked #675 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Allergan. When compared to other organizations within the Health and Wellness industry, Allergan is ranked #56. Among its major competitors, Allergan is ranked in 1st place for NPS while Sanofi Pasteur is 2nd, and Merck is 3rd.Their current market cap is $63.36B
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Allergan Ranking
- #675 in Global Best Brands
- #56 in Health and Wellness
- #1 / 4 of its competitors
Allergan NPS
Allergan's Net Promoter Score (NPS) is a 41 with 65% Promoters, 11% Passives, and 24% Detractors. Net Promoter Score tracks whether Allergan's customers would recommend using the product based on a scale of -100 to 100.
Allergan Overall NPS
| 65% | Promoters |
|---|---|
| 11% | Passives |
| 24% | Detractors |
Allergan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 45 | Jan 2024 | 45 |
Mar 2024 46 | Mar 2024 | 46 |
Apr 2024 48 | Apr 2024 | 48 |
Jun 2024 48 | Jun 2024 | 48 |
Jul 2024 46 | Jul 2024 | 46 |
Aug 2024 44 | Aug 2024 | 44 |
Oct 2024 44 | Oct 2024 | 44 |
Dec 2024 42 | Dec 2024 | 42 |
Jan 2025 40 | Jan 2025 | 40 |
Aug 2025 42 | Aug 2025 | 42 |
Oct 2025 42 | Oct 2025 | 42 |
Nov 2025 42 | Nov 2025 | 42 |
How Other Brands Compare
Allergan is ranked first for NPS among its competitors. Merck and Bristol Myers Squibb come in second and third, with Astrazeneca PLC coming in at #4. Among those competitors, it is the lowest valued company behind Astrazeneca PLC.
 Allergan |  Bristol Myers Squibb |  Merck |  Astrazeneca PLC | |
| Global Ranking | #675 | #205 | #330 | #511 |
| NPS | 41 | 27 | 35 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $63.36B | $140.58B | $196.60B | $230.15B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allergan NPS by Gender
Female customers rated Allergan's NPS 37 points higher than Male customers.
Male
23
Allergan's NPS was rated 23 by Male customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Female
60
Allergan's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Allergan NPS by Ethnicity
Allergan's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
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100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Allergan NPS by Age
Allergan's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Allergan NPS by Usage
Allergan's NPS was rated the highest by customers who have used Allergan's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 45 | 5 to 10 Years | 45 |
Over 10 Years 78 | Over 10 Years | 78 |
Allergan NPS vs. Competitors
Compared to its competitors, Allergan's NPS is rated right above Sanofi Pasteur.
Allergan NPS vs Companies in Health and Wellness
In the Health and Wellness industry, Allergan's NPS is rated right above Headspace.
| COMPANY | NPS Score | |
|---|---|---|
| Allergan | 41 |
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 36 |
 | Peloton | 31 |
 | Johnson & Johnson | 26 |
 | Philips | 18 |
 | CVS Health | 18 |
 | WW (formally Weight Watchers) | -11 |
Allergan Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Allergan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Allergan Customer Loyalty Score by Gender
Female customers rated Allergan's Customer Loyalty score 14% higher than Male customers.
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Male
80%
Yes
Female
94%
Yes
Allergan Customer Loyalty Score by Ethnicity
Allergan's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
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85
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Allergan Customer Loyalty Score by Age
Allergan's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
51-55 70% | 51-55 | 70% |
Allergan Customer Loyalty Score by Usage
Allergan's Customer Loyalty score was rated the highest by customers who have used Allergan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Allergan Customer Loyalty Score by Industry
Allergan's Customer Loyalty score was rated the highest by Professional Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Allergan Customer Loyalty vs. Competitors
Compared to its competitors, Allergan's Customer Loyalty score is rated right above GlaxoSmithKline.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Allergan | 83% |
 | GlaxoSmithKline | 83% |
| Merck | 80% |
 | Bausch & Lomb | 79% |
| Bristol Myers Squibb | 79% |
 | Sanofi Pasteur | 76% |
 | Takeda | 76% |
| Astrazeneca PLC | 74% |
 | Valeant Pharmaceuticals International | 53% |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, Allergan's Customer Loyalty score is rated right above Peloton, and is preceded by Colgate Palmolive.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Allergan | 83% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
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Allergan Product Quality
4/5
Allergan has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Allergan Product Information
Allergan’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Allergan's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Allergan the lowest at 2.3.
- Website
- http://www.allergan.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Allergan Product Quality
Allergan's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Allergan Product Quality the Highest
Ranked Allergan Product Quality the Lowest
Allergan Product Quality Score by Gender
Female customers rated Allergan's Product Quality score 0.7 stars higher than Male customers.
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Male
3.7/5
Female
4.4/5
Allergan Product Quality Score by Ethnicity
Allergan's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Allergan Product Quality Score by Age
Allergan's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
31-35 5 | 31-35 | 5 |
36-40 4.5 | 36-40 | 4.5 |
41-45 5 | 41-45 | 5 |
51-55 3 | 51-55 | 3 |
Allergan Product Quality Score by Usage
Allergan's Product Quality score was rated the highest by customers who have used Allergan's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Allergan Product Quality Score by Industry
Allergan's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Allergan Product Quality vs. Competitors
Compared to its competitors, Allergan's Product Quality score is rated right above Sanofi Pasteur, and is preceded by Takeda.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bausch & Lomb | 4.1/5 |
| Takeda | 4.1/5 |
| Allergan | 4/5 |
| Sanofi Pasteur | 4/5 |
| Merck | 4/5 |
| GlaxoSmithKline | 4/5 |
| Astrazeneca PLC | 4/5 |
| Bristol Myers Squibb | 3.9/5 |
| Valeant Pharmaceuticals International | 2.8/5 |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, Allergan's Product Quality score is rated right above Peloton, and is preceded by Colgate Palmolive.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Allergan | 4/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
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Allergan Pricing
Allergan ROI & Value For Money
4/5
Allergan has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Allergan Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Professional Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Allergan.
Quick Insights into Allergan ROI
Allergan's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Allergan's products/services for 2 to 5 Years.
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Ranked Allergan ROI the Highest
Ranked Allergan ROI the Lowest
Allergan ROI Score by Gender
Female customers rated Allergan's ROI score 0.8 stars higher than Male customers.
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Male
3.5/5
Female
4.3/5
Allergan ROI Score by Ethnicity
Allergan's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Allergan ROI Score by Age
Allergan's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.9 | 41-45 | 4.9 |
51-55 3.6 | 51-55 | 3.6 |
Allergan ROI Score by Usage
Allergan's ROI score was rated the highest by customers who have used Allergan's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Allergan ROI Score by Industry
Allergan's ROI score was rated the highest by Professional Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Allergan Pricing vs. Competitors
Compared to its competitors, Allergan's ROI score is rated right above Sanofi Pasteur.
| COMPANY | Pricing Score | |
|---|---|---|
| Allergan | 4/5 |
| Sanofi Pasteur | 4/5 |
| Merck | 4/5 |
| Bausch & Lomb | 4/5 |
| Takeda | 3.9/5 |
| GlaxoSmithKline | 3.9/5 |
| Astrazeneca PLC | 3.9/5 |
| Bristol Myers Squibb | 3.7/5 |
| Valeant Pharmaceuticals International | 2.9/5 |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, Allergan's ROI score is rated right above Peloton.
| COMPANY | Pricing Score | |
|---|---|---|
| Allergan | 4/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 2.8/5 |
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Allergan Customer Satisfaction (CSAT)
Allergan Customer Satisfaction (CSAT) Score
76 / 100
Allergan has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
47%
Satisfied
29%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Allergan Customer Satisfaction
Allergan's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Allergan's products/services for Over 10 Years.
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Ranked Allergan Customer Satisfaction the Highest
Ranked Allergan Customer Satisfaction the Lowest
Allergan Customer Satisfaction Score by Gender
Female customers rated Allergan's Customer Satisfaction score 22 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
89 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
Allergan Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Allergan's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
66%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to African American/Black
Allergan's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Allergan Customer Satisfaction Score by Age
Allergan's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 31-35 | 100% |
Allergan Customer Satisfaction Score by Usage
Allergan's Customer Satisfaction score was rated the highest by customers who have used Allergan's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Allergan Customer Satisfaction vs. Competitors
Compared to its competitors, Allergan's Customer Satisfaction score is rated right above Sanofi Pasteur, and is preceded by Bristol Myers Squibb.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bausch & Lomb | 86% |
| Astrazeneca PLC | 83% |
| GlaxoSmithKline | 80% |
| Merck | 79% |
| Bristol Myers Squibb | 79% |
| Allergan | 76% |
| Sanofi Pasteur | 75% |
| Takeda | 75% |
| Valeant Pharmaceuticals International | 50% |
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, Allergan's Customer Satisfaction score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Johnson & Johnson | 78% |
| Allergan | 76% |
| Philips | 74% |
| CVS Health | 68% |
| Peloton | 63% |
| WW (formally Weight Watchers) | 46% |
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Allergan Customer Service
4/5
Allergan has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Allergan's Customer Service
Address
Morris Corporate Center III, 400 Interpace Parkway, Parsippany, NJ
Website
http://www.allergan.com
Phone Number
1(800) 272-5525
Quick Insights into Allergan Customer Service
Allergan's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used Allergan's products/services for 2 to 5 Years.
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Ranked Allergan Customer Service the Highest
Ranked Allergan Customer Service the Lowest
Allergan Customer Service Score by Gender
Female customers rated Allergan's Customer Service score 0.9 stars higher than Male customers.
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Male
3.4/5
Female
4.3/5
Allergan Customer Service Score by Ethnicity
Allergan's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Allergan Customer Service Score by Age
Allergan's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
31-35 4.7 | 31-35 | 4.7 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.9 | 41-45 | 4.9 |
51-55 3.3 | 51-55 | 3.3 |
Allergan Customer Service Score by Usage
Allergan's Customer Service score was rated the highest by customers who have used Allergan's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Allergan Customer Service Score by Industry
Allergan's Customer Service score was rated the highest by Professional Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Allergan Customer Service vs. Competitors
Compared to its competitors, Allergan's Customer Service score is rated right above Takeda, and is preceded by Bausch & Lomb.
| COMPANY | Customer Service Score | |
|---|---|---|
| Merck | 4.2/5 |
| Bausch & Lomb | 4.1/5 |
| Allergan | 4/5 |
| Takeda | 4/5 |
| Sanofi Pasteur | 3.9/5 |
| GlaxoSmithKline | 3.9/5 |
| Bristol Myers Squibb | 3.8/5 |
| Astrazeneca PLC | 3.8/5 |
| Valeant Pharmaceuticals International | 2.3/5 |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, Allergan's Customer Service score is rated right above Peloton, and is preceded by Glossier.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Allergan | 4/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| WW (formally Weight Watchers) | 3/5 |
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Allergan as an Employer
3.4/5
Allergan has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Allergan scored a 41 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Allergan would recommend the brand to a friend. ENPS measures how likely Allergan employees would recommend working at Allergan to a friend.
Net Promoter Score
41
NPS Score
| 65% | Promoters |
|---|---|
| 11% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 51% | Promoters |
|---|---|
| 16% | Passive |
| 33% | Detractors |
Global Ranking Snapshot
Allergan is ranked #675 in the Global Top 100 Brands. It ranks just behind ALDI USA and just ahead of Fluke Corporation.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
673 |  | Arthur J. Gallagher & Co. |  | J. Patrick Gallagher Jr. | Business and Consumer Services |
674 |  | ALDI USA |  | Jason Hart | Retail |
675 | | Allergan | | Brenton Saunders | Health and Wellness |
676 |  | Fluke Corporation |  | Wes Pringle | Energy and Manufacturing |
677 |  | Home Goods |  | Mike Dowse | Retail |
678 |  | Shaw Industries |  | Vance Bell | Energy and Manufacturing |
679 |  | Blue Bottle Coffee |  | James Freeman | Food and Beverages |
Health and Wellness Ranking Snapshot
Allergan is ranked #56 in the Health and Wellness Industry. It ranks just behind Thermo Fisher Scientific and just ahead of Scripps Health.
| RANK | COMPANY | Location | |
|---|---|---|---|
54 |  | DaVita | Denver, CO |
55 |  | Thermo Fisher Scientific | Waltham, MA |
56 | | Allergan | Parsippany, NJ |
57 |  | Scripps Health | San Diego, CA |
58 |  | Cleveland Clinic | Cleveland, OH |
59 |  | Herbalife | Los Angeles, CA |
60 |  | Ivoclar Vivadent | Mc Shan, AL |
