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Home Goods is

Ranked

#105

Retail Brands

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Home Goods

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Home Goods

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Home Goods is ranked #105 in Retail Brands

About Home Goods' Brand

HomeGoods is a chain of home furnishing stores operated by TJX Companies. Home Goods’s brand is ranked #677 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Home Goods. When compared to other organizations within the Retail industry, Home Goods is ranked #105. Among its major competitors, Home Goods is ranked in 4th place for NPS while At Home Stores is 1st, and Marshalls is 2nd. Overall, Home Goods has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $81.57B

Brand at a Glance

81%

Customer Loyalty

3.2/5

Product Quality

3.2/5

Pricing

2.8/5

Customer Service

Home Goods Ranking

^#677 in Global Best Brands
^#105 in Retail
^#3 / 4 of its competitors

Home Goods NPS

Home Goods's Net Promoter Score (NPS) is a -6 with 42% Promoters, 10% Passives, and 48% Detractors. Net Promoter Score tracks whether Home Goods's customers would recommend using the product based on a scale of -100 to 100.

Home Goods Overall NPS

-6

NPS

42%	Promoters
10%	Passives
48%	Detractors

Home Goods NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -4	Jan 2025	-4
Feb 2025 -4	Feb 2025	-4
Apr 2025 -6	Apr 2025	-6
May 2025 -6	May 2025	-6
Jun 2025 -5	Jun 2025	-5
Jul 2025 -5	Jul 2025	-5
Aug 2025 -5	Aug 2025	-5
Sep 2025 -5	Sep 2025	-5
Oct 2025 -5	Oct 2025	-5
Nov 2025 -6	Nov 2025	-6
Dec 2025 -5	Dec 2025	-5
Jan 2026 -5	Jan 2026	-5

How Other Brands Compare

Home Goods is ranked third for NPS among its competitors. Marshalls and TJ Maxx come in first and second, with Bed Bath & Beyond coming in at #4. Among those competitors, it is the third most valued company.

	Home Goods	Marshalls	TJ Maxx	Bed Bath & Beyond
Global Ranking	#677	#247	#959	#-
NPS	-6	23	11	-52
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$81.57B	$81.27B	-	$3.51B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Home Goods NPS by Gender

Female customers rated Home Goods's NPS 37 points higher than Male customers.

Male

-58

Home Goods's NPS was rated -58 by Male customers on Comparably.

21%

Promoters

Passives

79%

Detractors

Female

-21

Home Goods's NPS was rated -21 by Female customers on Comparably.

35%

Promoters

Passives

56%

Detractors

Home Goods NPS by Ethnicity

Home Goods's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -33	Caucasian	-33
Hispanic or Latino 66	Hispanic or Latino	66
African American/Black -36	African American/Black	-36
Asian or Pacific Islander -50	Asian or Pacific Islander	-50
Other -50	Other	-50

Home Goods NPS by Age

Home Goods's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

25%

26-30

67%

33%

31-35

50%

36-40

57%

43%

41-45

33%

58%

46-50

67%

11%

22%

51-55

40%

20%

40%

56-60

19%

81%

61-65

11%

89%

66+

19%

73%

Home Goods NPS by Usage

Home Goods's NPS was rated the highest by customers who have used Home Goods's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -40	Less than 1 Year	-40
1 to 2 Years -34	1 to 2 Years	-34
2 to 5 Years 20	2 to 5 Years	20
5 to 10 Years -52	5 to 10 Years	-52
Over 10 Years -31	Over 10 Years	-31

Home Goods NPS vs. Competitors

Compared to its competitors, Home Goods's NPS is rated right above Bed Bath & Beyond, and is preceded by TJ Maxx.

COMPANY		NPS Score
	At Home Stores	34
	Marshalls	23
	TJ Maxx	11
	Home Goods	-6
	Bed Bath & Beyond	-52

Home Goods NPS vs Companies in Retail

In the Retail industry, Home Goods's NPS is rated right below Chipotle.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Chipotle	16
	Home Goods	-6

Home Goods Customer Reviews

Out of the 24 Home Goods customer reviews 13 were positive and 11 were constructive. Home Goods customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Home Goods Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Home Goods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Home Goods Customer Loyalty Score by Gender

Female customers rated Home Goods's Customer Loyalty score 18% higher than Male customers.

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Male

70%

Yes

Female

88%

Yes

Home Goods Customer Loyalty Score by Ethnicity

Home Goods's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Home Goods Customer Loyalty Score by Age

Home Goods's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Home Goods.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 89%	18-25	89%
26-30 70%	26-30	70%
31-35 70%	31-35	70%
36-40 61%	36-40	61%
41-45 78%	41-45	78%
46-50 100%	46-50	100%
51-55 94%	51-55	94%
56-60 79%	56-60	79%
61-65 85%	61-65	85%
66+ 90%	66+	90%

Home Goods Customer Loyalty Score by Usage

Home Goods's Customer Loyalty score was rated the highest by customers who have used Home Goods's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	46%
1 to 2 Years	50%
2 to 5 Years	82%
5 to 10 Years	91%
Over 10 Years	90%

Home Goods Customer Loyalty Score by Industry

Home Goods's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	86%
Accounting	55%
Architecture and Planning	70%
Arts and Entertainment	85%
Business and Consumer Services	100%
Consumer Goods	100%
Consumer Services	70%
Education	82%
Healthcare, Hospitals and Medicine	73%
Hospitality	70%
Legal	100%
Non-Profit	100%
Professional Services	70%
Real Estate	100%
Retail	80%

Home Goods Customer Loyalty vs. Competitors

Compared to its competitors, Home Goods's Customer Loyalty score is rated right above Bed Bath & Beyond, and is preceded by Marshalls.

COMPANY		Customer Loyalty Score
	At Home Stores	83%
	TJ Maxx	83%
	Marshalls	81%
	Home Goods	81%
	Bed Bath & Beyond	67%

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Customer Loyalty for Other Retail Brands

In the Retail industry, Home Goods's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Home Goods	81%
	Chipotle	76%

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Home Goods Product Quality

3.2/5

Home Goods has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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Home Goods Product Information

Home Goods’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Consumer Goods industry rated Home Goods's product the highest. Reviewers from the Arts and Entertainment industry rated Home Goods the lowest at 2.7.

Website: https://www.homegoods.com/

Company Size: 10,000+ Employees

Industry

Ecommerce and Marketplaces

Marketplaces

Quick Insights into Home Goods Product Quality

Home Goods's Product Quality score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Professional Services industry.

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Ranked Home Goods Product Quality the Highest

Consumer Goods	5
46-50	4.1
Hispanic or Latino	4.1

Ranked Home Goods Product Quality the Lowest

Male	2.2
Asian or Pacific Islander	1.7
Professional Services	1.5

Home Goods Product Quality Score by Gender

Female customers rated Home Goods's Product Quality score 1 stars higher than Male customers.

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Male

2.2/5

Female

3.2/5

Home Goods Product Quality Score by Ethnicity

Home Goods's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 1.7	Asian or Pacific Islander	1.7
Other 3.1	Other	3.1

Home Goods Product Quality Score by Age

Home Goods's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.5	26-30	3.5
31-35 3.3	31-35	3.3
36-40 3	36-40	3
41-45 2.8	41-45	2.8
46-50 4.1	46-50	4.1
51-55 3.7	51-55	3.7
56-60 2.8	56-60	2.8
61-65 2.3	61-65	2.3
66+ 2.6	66+	2.6

Home Goods Product Quality Score by Usage

Home Goods's Product Quality score was rated the highest by customers who have used Home Goods's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.1
2 to 5 Years	3.8
5 to 10 Years	2.6
Over 10 Years	3

Home Goods Product Quality Score by Industry

Home Goods's Product Quality score was rated the highest by Consumer Goods industry customers, and the lowest by Professional Services industry customers.

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Tech	2.1
Accounting	1.6
Architecture and Planning	3
Arts and Entertainment	2.7
Business and Consumer Services	4.5
Consumer Goods	5
Consumer Services	1.6
Education	2.9
Healthcare, Hospitals and Medicine	2
Hospitality	4.1
Legal	2.3
Non-Profit	3.8
Professional Services	1.5
Real Estate	1.8
Retail	4.1

Home Goods Product Quality vs. Competitors

Compared to its competitors, Home Goods's Product Quality score is rated right above Bed Bath & Beyond, and is preceded by TJ Maxx.

COMPANY		Product Quality Score
	Marshalls	3.6/5
	At Home Stores	3.5/5
	TJ Maxx	3.5/5
	Home Goods	3.2/5
	Bed Bath & Beyond	2.1/5

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Product Quality for Other Retail Brands

In the Retail industry, Home Goods's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	Home Goods	3.2/5

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Home Goods Pricing

Home Goods ROI & Value For Money

3.2/5

Home Goods has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Home Goods Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Goods industry. The users from the Consumer Services industry think that they had the lowest ROI from Home Goods.

Quick Insights into Home Goods ROI

Home Goods's ROI score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Consumer Services industry.

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Ranked Home Goods ROI the Highest

Consumer Goods	4.6
Hispanic or Latino	4.2
46-50	3.7

Ranked Home Goods ROI the Lowest

Male	2.2
Asian or Pacific Islander	2
Consumer Services	1.5

Home Goods ROI Score by Gender

Female customers rated Home Goods's ROI score 1 stars higher than Male customers.

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Male

2.2/5

Female

3.2/5

Home Goods ROI Score by Ethnicity

Home Goods's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 2	Asian or Pacific Islander	2
Other 2.6	Other	2.6

Home Goods ROI Score by Age

Home Goods's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.4	18-25	3.4
26-30 3.5	26-30	3.5
31-35 3.5	31-35	3.5
36-40 3.4	36-40	3.4
41-45 2.5	41-45	2.5
46-50 3.7	46-50	3.7
51-55 3.6	51-55	3.6
56-60 2.5	56-60	2.5
61-65 2.9	61-65	2.9
66+ 2.5	66+	2.5

Home Goods ROI Score by Usage

Home Goods's ROI score was rated the highest by customers who have used Home Goods's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3
1 to 2 Years	2.8
2 to 5 Years	3.6
5 to 10 Years	2.6
Over 10 Years	3

Home Goods ROI Score by Industry

Home Goods's ROI score was rated the highest by Consumer Goods industry customers, and the lowest by Consumer Services industry customers.

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Tech	2.4
Accounting	2.1
Architecture and Planning	3.1
Arts and Entertainment	2.6
Business and Consumer Services	3.9
Consumer Goods	4.6
Consumer Services	1.5
Education	3.4
Healthcare, Hospitals and Medicine	1.9
Hospitality	3.5
Legal	2.3
Non-Profit	3.5
Professional Services	2
Real Estate	2
Retail	3.4

Home Goods Pricing vs. Competitors

Compared to its competitors, Home Goods's ROI score is rated right above Bed Bath & Beyond, and is preceded by At Home Stores.

COMPANY		Pricing Score
	Marshalls	3.6/5
	TJ Maxx	3.6/5
	At Home Stores	3.3/5
	Home Goods	3.2/5
	Bed Bath & Beyond	2.2/5

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ROI for Other Retail Brands

In the Retail industry, Home Goods's ROI score is rated right below Chipotle.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5
	Home Goods	3.2/5

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Home Goods Customer Satisfaction (CSAT)

Home Goods Customer Satisfaction (CSAT) Score

47 / 100

Home Goods has an overall Customer Satisfaction score of 47 rated by its users and customers.

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Very Satisfied	31%
Satisfied	16%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	5%
Very Dissatisfied	42%

Very Satisfied

31%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

42%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Home Goods Customer Satisfaction

Home Goods's Customer Satisfaction score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Real Estate industry.

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Ranked Home Goods Customer Satisfaction the Highest

Consumer Goods	100%
18-25	83%
Hispanic or Latino	83%

Ranked Home Goods Customer Satisfaction the Lowest

61-65	12%
Male	11%
Real Estate	0%

Home Goods Customer Satisfaction Score by Gender

Female customers rated Home Goods's Customer Satisfaction score 35 points higher than Male customers.

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11 / 100

Male

	Very Satisfied	11%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	11%
	Very Dissatisfied	72%

46 / 100

Female

	Very Satisfied	30%
	Satisfied	16%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	5%
	Very Dissatisfied	42%

Home Goods Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Home Goods' Customer Satisfaction (CSAT) score was rated 39% according to Caucasian users and customers.

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39 / 100

Very Satisfied	29%
Satisfied	10%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	5%
Very Dissatisfied	48%

Very Satisfied

29%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

48%

CSAT according to Hispanic or Latino

Home Goods' Customer Satisfaction (CSAT) score was rated 83% according to Hispanic or Latino users and customers.

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83 / 100

Very Satisfied	50%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

50%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to African American/Black

Home Goods' Customer Satisfaction (CSAT) score was rated 43% according to African American/Black users and customers.

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43 / 100

Very Satisfied	14%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	43%

Very Satisfied

14%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

43%

CSAT according to Asian or Pacific Islander

Home Goods' Customer Satisfaction (CSAT) score was rated 29% according to Asian or Pacific Islander users and customers.

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29 / 100

Very Satisfied	15%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	71%

Very Satisfied

15%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

71%

CSAT according to Other

Home Goods' Customer Satisfaction (CSAT) score was rated 29% according to Other users and customers.

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29 / 100

Very Satisfied	21%
Satisfied	8%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	13%
Very Dissatisfied	50%

Very Satisfied

21%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

50%

Home Goods Customer Satisfaction Score by Age

Home Goods's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

83%

26-30

67%

31-35

80%

36-40

40%

41-45

30%

46-50

63%

51-55

69%

56-60

30%

61-65

12%

66+

27%

Home Goods Customer Satisfaction Score by Usage

Home Goods's Customer Satisfaction score was rated the highest by customers who have used Home Goods's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	25
1 to 2 Years	43
2 to 5 Years	65
5 to 10 Years	34
Over 10 Years	36

Home Goods Customer Satisfaction Score by Industry

Home Goods's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Real Estate industry customers.

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	"title": "Home Goods Customer Satisfaction Score by Industry",
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			"label": "Consumer Goods",
			"groupId": 513,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Home Goods's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Home Goods's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Home Goods's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 30,
			"stars": 0,
			"csatScore": 30,
			"text": "Home Goods's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 30
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Home Goods's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Home Goods's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Home Goods's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Home Goods's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Home Goods's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		}
	]
}

Tech	42
Accounting	17
Arts and Entertainment	60
Business and Consumer Services	75
Consumer Goods	100
Consumer Services	0
Education	34
Healthcare, Hospitals and Medicine	30
Legal	40
Non-Profit	34
Professional Services	0
Real Estate	0
Retail	57

Home Goods Customer Satisfaction vs. Competitors

Compared to its competitors, Home Goods's Customer Satisfaction score is rated right above Bed Bath & Beyond, and is preceded by Marshalls.

COMPANY		Customer Satisfaction (CSAT) Score
	At Home Stores	67%
	TJ Maxx	61%
	Marshalls	59%
	Home Goods	47%
	Bed Bath & Beyond	39%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Home Goods's Customer Satisfaction score is rated right below Chipotle.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%
	Home Goods	47%

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Home Goods Customer Service

2.8/5

Home Goods has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.

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About Home Goods's Customer Service

Address

Framingham, MA

Website

https://www.homegoods.com/

Phone Number

508-390-1000

Quick Insights into Home Goods Customer Service

Home Goods's Customer Service score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Real Estate industry.

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Ranked Home Goods Customer Service the Highest

Consumer Goods	4.3
Hispanic or Latino	4
18-25	3.5

Ranked Home Goods Customer Service the Lowest

61-65	1.8
Other	1.8
Real Estate	1.5

Home Goods Customer Service Score by Gender

Female customers rated Home Goods's Customer Service score 0.7 stars higher than Male customers.

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Male

1.9/5

Female

2.6/5

Home Goods Customer Service Score by Ethnicity

Home Goods's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4
Other 1.8	Other	1.8

Home Goods Customer Service Score by Age

Home Goods's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
26-30 3.5	26-30	3.5
31-35 3.4	31-35	3.4
36-40 3.3	36-40	3.3
41-45 2.1	41-45	2.1
46-50 3.4	46-50	3.4
51-55 3	51-55	3
56-60 2	56-60	2
61-65 1.8	61-65	1.8
66+ 2	66+	2

Home Goods Customer Service Score by Usage

Home Goods's Customer Service score was rated the highest by customers who have used Home Goods's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.4
1 to 2 Years	2.8
2 to 5 Years	3.2
5 to 10 Years	2.2
Over 10 Years	2.3

Home Goods Customer Service Score by Industry

Home Goods's Customer Service score was rated the highest by Consumer Goods industry customers, and the lowest by Real Estate industry customers.

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Tech	2
Accounting	1.9
Architecture and Planning	2.5
Arts and Entertainment	2.3
Business and Consumer Services	3.7
Consumer Goods	4.3
Consumer Services	1.6
Education	2.3
Healthcare, Hospitals and Medicine	1.5
Hospitality	3.3
Legal	1.9
Non-Profit	2.5
Professional Services	1.5
Real Estate	1.5
Retail	3.1

Home Goods Customer Service vs. Competitors

Compared to its competitors, Home Goods's Customer Service score is rated right above Bed Bath & Beyond, and is preceded by Marshalls.

COMPANY		Customer Service Score
	At Home Stores	3.6/5
	TJ Maxx	3.4/5
	Marshalls	3.3/5
	Home Goods	2.8/5
	Bed Bath & Beyond	2/5

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Customer Service for Other Retail Brands

In the Retail industry, Home Goods's Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	Home Goods	2.8/5

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Home Goods as an Employer

2.8/5

Home Goods has a 2.8/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Home Goods

Mike Dowse

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Home Goods scored a -6 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Home Goods would recommend the brand to a friend. ENPS measures how likely Home Goods employees would recommend working at Home Goods to a friend.

Net Promoter Score

-6

NPS Score

42%	Promoters
10%	Passive
48%	Detractors

Employee Net Promoter Score

-39

eNPS Score

22%	Promoters
17%	Passive
61%	Detractors

Global Ranking Snapshot

Home Goods is ranked #677 in the Global Top 100 Brands. It ranks just behind Fluke Corporation and just ahead of Shaw Industries.

RANK			INDUSTRY
675	Allergan	Brenton Saunders	Health and Wellness
676	Fluke Corporation	Wes Pringle	Energy and Manufacturing
677	Home Goods	Mike Dowse	Retail
678	Shaw Industries	Vance Bell	Energy and Manufacturing
679	Blue Bottle Coffee	James Freeman	Food and Beverages
680	TopGolf	Artie Starrs	Media and Entertainment
681	Rolls-Royce	Warren East	Automotive and Transportation