Marshalls NPS & Customer Reviews | Comparably
Marshalls is
Ranked
#43
in
Retail Brands
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Marshalls is ranked #43 in Retail Brands

About Marshalls' Brand

Never pay full price for fabulous Marshalls’s brand is ranked #247 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Marshalls. When compared to other organizations within the Retail industry, Marshalls is ranked #43. Among its major competitors, Marshalls is ranked in 2nd place for NPS while Target is 1st, and Home Goods is 3rd. Overall, Marshalls has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $81.27B

Brand at a Glance

82%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.2/5
Customer Service

Marshalls Ranking

Marshalls NPS

Marshalls's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether Marshalls's customers would recommend using the product based on a scale of -100 to 100.

Marshalls Overall NPS

19
NPS
52%Promoters
15%Passives
33%Detractors
Marshalls Overall NPS

Marshalls NPS Trend

-100
-50
0
50
100
Jan 2025
24
Jan 202524
Mar 2025
24
Mar 202524
Apr 2025
24
Apr 202524
May 2025
22
May 202522
Jun 2025
22
Jun 202522
Jul 2025
22
Jul 202522
Aug 2025
22
Aug 202522
Sep 2025
23
Sep 202523
Oct 2025
21
Oct 202521
Jan 2026
21
Jan 202621
Apr 2026
21
Apr 202621
May 2026
19
May 202619

How Other Brands Compare

Marshalls is ranked second for NPS among its competitors. Target and Home Goods come in first and third, with Building Materials Holding Corporation coming in at #4. Among those competitors, it is the third most valued company behind Target.

Marshalls' Logo
Marshalls
Target's Logo
Target
Home Goods' Logo
Home Goods
Building Materials Holding Corporation's Logo
Building Materials Holding Corporation
Global Ranking#247#7#677#-
NPS1936-6-100
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-Neutral-
Valuation Updated every 24 hours for public companies$81.27B$94.56B$81.57B$3.61B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Marshalls NPS by Gender

Male customers rated Marshalls's NPS 38 points higher than Female customers.

Male

24

Marshalls's NPS was rated 24 by Male customers on Comparably.

37%
Promoters
50%
Passives
13%
Detractors

Female

-14

Marshalls's NPS was rated -14 by Female customers on Comparably.

39%
Promoters
8%
Passives
53%
Detractors

Marshalls NPS by Ethnicity

Marshalls's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
-40
Caucasian-40
Hispanic or Latino
78
Hispanic or Latino78
African American/Black
20
African American/Black20
Other
-37
Other-37

Marshalls NPS by Age

Marshalls's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

0
20
40
60
80
100
Promoters
82%
Passives
18%
Detractors
0%
18-2582%18%0%
Promoters
67%
Passives
0%
Detractors
33%
31-3567%0%33%
Promoters
0%
Passives
0%
Detractors
100%
36-400%0%100%
Promoters
25%
Passives
25%
Detractors
50%
41-4525%25%50%
Promoters
28%
Passives
29%
Detractors
43%
46-5028%29%43%
Promoters
25%
Passives
0%
Detractors
75%
51-5525%0%75%
Promoters
60%
Passives
20%
Detractors
20%
56-6060%20%20%
Promoters
29%
Passives
14%
Detractors
57%
61-6529%14%57%
Promoters
29%
Passives
14%
Detractors
57%
66+29%14%57%

Marshalls NPS by Usage

Marshalls's NPS was rated the highest by customers who have used Marshalls's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
33
Less than 1 Year33
1 to 2 Years
-15
1 to 2 Years-15
2 to 5 Years
46
2 to 5 Years46
5 to 10 Years
-10
5 to 10 Years-10
Over 10 Years
-21
Over 10 Years-21

Marshalls NPS vs. Competitors

Compared to its competitors, Marshalls's NPS is rated right above Home Goods, and is preceded by Target.

Marshalls NPS vs Companies in Retail

In the Retail industry, Marshalls's NPS is rated right above Chipotle, and is preceded by Target.

Marshalls Customer Reviews

Out of the 12 Marshalls customer reviews 7 were positive and 5 were constructive. Marshalls customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
I have been shopping at this store since it opened I don't understand why I can't try clothes on after 730 when they are Opened till 930. I don't live in that town but I drive there for the clothes so your wasting my time. It's a stupid idea. Your wasting more in clothes sales then a paycheck
What do you value most about this brand?
The price, quality, and cleanliness of the store.
What can this brand most improve?
Cleanliness of stores and organization
What do you value most about this brand?
I can always find something
What do you value most about this brand?
Just started shopping here and I love it!

Marshalls Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Marshalls users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82
82%
18
18%
Marshalls Customer Loyalty

Marshalls Customer Loyalty Score by Gender

Male customers rated Marshalls's Customer Loyalty score 6% higher than Female customers.

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Male
89%
Yes
Female
83%
Yes

Marshalls Customer Loyalty Score by Ethnicity

Marshalls's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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73
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
84
out of 100
Other

Marshalls Customer Loyalty Score by Age

Marshalls's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
31-35
100%
31-35100%
36-40
55%
36-4055%
41-45
55%
41-4555%
46-50
100%
46-50100%
51-55
89%
51-5589%
56-60
100%
56-60100%
61-65
87%
61-6587%
66+
81%
66+81%

Marshalls Customer Loyalty Score by Usage

Marshalls's Customer Loyalty score was rated the highest by customers who have used Marshalls's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
100%
1 to 2 Years
87%
2 to 5 Years
100%
5 to 10 Years
55%
Over 10 Years
86%

Marshalls Customer Loyalty Score by Industry

Marshalls's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Real Estate industry customers.

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Tech
87%
Accounting
78%
Arts and Entertainment
100%
Banking and Financial Services
70%
Education
82%
Healthcare, Hospitals and Medicine
73%
Professional Services
100%
Real Estate
55%
Retail
70%

Marshalls Customer Loyalty vs. Competitors

Compared to its competitors, Marshalls's Customer Loyalty score is rated right above Home Goods, and is preceded by Target.

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Marshalls' Logo
VS
Target's Logo
Home Goods' Logo
Ross Capital's Logo
Building Materials Holding Corporation's Logo

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Customer Loyalty for Other Retail Brands

In the Retail industry, Marshalls's Customer Loyalty score is rated right above Target, and is preceded by REI.

Unlock Marshalls Customer Loyalty vs. Companies in Retail Data

Marshalls' Logo
VS
Costco's Logo
Amazon's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Trader Joe's' Logo
REI's Logo
Target's Logo
Chipotle's Logo

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Marshalls Product Quality

3.6/5

Marshalls has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Marshalls Product Information

Marshalls’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Professional Services industry rated Marshalls's product the highest. Reviewers from the Accounting industry rated Marshalls the lowest at 2.1.

Website
http://www.marshallsonline.com/
Company Size
1,001-5,000 Employees

Industry

Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces

Quick Insights into Marshalls Product Quality

Marshalls's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 36-40.

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Ranked Marshalls Product Quality the Highest

Hispanic or Latino
4.9
18-25
4.5
Less than 1 Year
4.3

Ranked Marshalls Product Quality the Lowest

5 to 10 Years
2.2
Real Estate
1.6
36-40
1.5

Marshalls Product Quality Score by Gender

Male customers rated Marshalls's Product Quality score 1.1 stars higher than Female customers.

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Male

4.2/5

Female

3.1/5

Marshalls Product Quality Score by Ethnicity

Marshalls's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.7
Caucasian2.7
Hispanic or Latino
4.9
Hispanic or Latino4.9
African American/Black
4
African American/Black4
Other
2.5
Other2.5

Marshalls Product Quality Score by Age

Marshalls's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
4.5
18-254.5
31-35
4.1
31-354.1
36-40
1.5
36-401.5
41-45
2.7
41-452.7
46-50
3.4
46-503.4
51-55
1.7
51-551.7
56-60
4.1
56-604.1
61-65
4
61-654
66+
3.2
66+3.2

Marshalls Product Quality Score by Usage

Marshalls's Product Quality score was rated the highest by customers who have used Marshalls's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
3.9
2 to 5 Years
4.1
5 to 10 Years
2.2
Over 10 Years
3.2

Marshalls Product Quality Score by Industry

Marshalls's Product Quality score was rated the highest by Professional Services industry customers, and the lowest by Real Estate industry customers.

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Tech
4.2
Accounting
2.1
Arts and Entertainment
3.6
Banking and Financial Services
2.3
Education
2.5
Healthcare, Hospitals and Medicine
2.8
Professional Services
4.3
Real Estate
1.6
Retail
4.3

Marshalls Product Quality vs. Competitors

Compared to its competitors, Marshalls's Product Quality score is rated right above Ross Capital, and is preceded by Target.

COMPANYProduct Quality Score
Target4.1/5
Marshalls3.6/5
Ross Capital3.4/5
Home Goods3.1/5
Building Materials Holding CorporationN/A

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Marshalls' Logo
VS
Target's Logo
Ross Capital's Logo
Home Goods' Logo
Building Materials Holding Corporation's Logo

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Product Quality for Other Retail Brands

In the Retail industry, Marshalls's Product Quality score is rated right below Chipotle.

COMPANYProduct Quality Score
REI4.3/5
Costco4.3/5
Amazon4.2/5
Trader Joe's4.2/5
American Eagle Outfitters4.2/5
Bath & Body Works4.1/5
Target4.1/5
Chipotle3.8/5
Marshalls3.6/5

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Marshalls' Logo
VS
REI's Logo
Costco's Logo
Amazon's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Target's Logo
Chipotle's Logo

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Marshalls Pricing

Marshalls ROI & Value For Money

3.6/5

Marshalls has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Marshalls Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Real Estate industry think that they had the lowest ROI from Marshalls.

Quick Insights into Marshalls ROI

Marshalls's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Real Estate industry.

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Ranked Marshalls ROI the Highest

Hispanic or Latino
4.8
18-25
4.3
Less than 1 Year
4.1

Ranked Marshalls ROI the Lowest

Caucasian
2.4
36-40
1.6
Real Estate
1.6

Marshalls ROI Score by Gender

Male customers rated Marshalls's ROI score 0.6 stars higher than Female customers.

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Male

3.7/5

Female

3.1/5

Marshalls ROI Score by Ethnicity

Marshalls's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.4
Caucasian2.4
Hispanic or Latino
4.8
Hispanic or Latino4.8
African American/Black
4
African American/Black4
Other
2.8
Other2.8

Marshalls ROI Score by Age

Marshalls's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
4.3
18-254.3
31-35
4.1
31-354.1
36-40
1.6
36-401.6
41-45
2.6
41-452.6
46-50
3
46-503
51-55
3
51-553
56-60
3.9
56-603.9
61-65
3.3
61-653.3
66+
3
66+3

Marshalls ROI Score by Usage

Marshalls's ROI score was rated the highest by customers who have used Marshalls's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
3.9
2 to 5 Years
3.7
5 to 10 Years
2.4
Over 10 Years
3.1

Marshalls ROI Score by Industry

Marshalls's ROI score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.

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Tech
4.1
Accounting
1.9
Arts and Entertainment
3.4
Banking and Financial Services
2.3
Education
2.8
Healthcare, Hospitals and Medicine
3
Professional Services
4
Real Estate
1.6
Retail
3.6

Marshalls Pricing vs. Competitors

Compared to its competitors, Marshalls's ROI score is rated right above Ross Capital, and is preceded by Target.

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Marshalls' Logo
VS
Target's Logo
Ross Capital's Logo
Home Goods' Logo
Building Materials Holding Corporation's Logo

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ROI for Other Retail Brands

In the Retail industry, Marshalls's ROI score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANYPricing Score
Costco4.1/5
Amazon4.1/5
REI4.1/5
Trader Joe's4/5
Target3.8/5
American Eagle Outfitters3.8/5
Bath & Body Works3.8/5
Marshalls3.6/5
Chipotle3.5/5

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Marshalls' Logo
VS
Costco's Logo
Amazon's Logo
REI's Logo
Trader Joe's' Logo
Target's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Chipotle's Logo

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Marshalls Customer Satisfaction (CSAT)

Marshalls Customer Satisfaction (CSAT) Score

58 / 100

Marshalls has an overall Customer Satisfaction score of 58 rated by its users and customers.

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Very Satisfied33%
Satisfied25%
Neither Satisfied nor Dissatisfied8%
Dissatisfied8%
Very Dissatisfied26%
Very Satisfied
33%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
26%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Marshalls Customer Satisfaction

Marshalls's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Real Estate industry.

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Ranked Marshalls Customer Satisfaction the Highest

18-25
100%
Hispanic or Latino
100%
Male
86%

Ranked Marshalls Customer Satisfaction the Lowest

Other
30%
36-40
0%
Real Estate
0%

Marshalls Customer Satisfaction Score by Gender

Male customers rated Marshalls's Customer Satisfaction score 41 points higher than Female customers.

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86 / 100
Male
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
45 / 100
Female
Very Satisfied
29%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
44%

Marshalls Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Marshalls' Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.

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34 / 100
Very Satisfied17%
Satisfied17%
Neither Satisfied nor Dissatisfied0%
Dissatisfied13%
Very Dissatisfied53%
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
53%

CSAT according to Hispanic or Latino

Marshalls' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied67%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

Marshalls' Customer Satisfaction (CSAT) score was rated 70% according to African American/Black users and customers.

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70 / 100
Very Satisfied40%
Satisfied30%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied30%
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
30%

CSAT according to Other

Marshalls' Customer Satisfaction (CSAT) score was rated 30% according to Other users and customers.

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30 / 100
Very Satisfied20%
Satisfied10%
Neither Satisfied nor Dissatisfied0%
Dissatisfied20%
Very Dissatisfied50%
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
50%

Marshalls Customer Satisfaction Score by Age

Marshalls's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
31-35 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
31-3567%
36-40 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
36-400%
41-45 CSAT Score
50%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
41-4550%
46-50 CSAT Score
58%
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
29%
46-5058%
51-55 CSAT Score
29%
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
57%
51-5529%
56-60 CSAT Score
80%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
56-6080%
61-65 CSAT Score
43%
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
61-6543%
66+ CSAT Score
38%
Very Satisfied
23%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
47%
66+38%

Marshalls Customer Satisfaction Score by Usage

Marshalls's Customer Satisfaction score was rated the highest by customers who have used Marshalls's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
83
2 to 5 Years
78
5 to 10 Years
44
Over 10 Years
36

Marshalls Customer Satisfaction Score by Industry

Marshalls's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.

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Tech
80
Accounting
0
Arts and Entertainment
75
Banking and Financial Services
0
Education
20
Healthcare, Hospitals and Medicine
44
Real Estate
0

Marshalls Customer Satisfaction vs. Competitors

Compared to its competitors, Marshalls's Customer Satisfaction score is rated right above Ross Capital, and is preceded by Target.

COMPANYCustomer Satisfaction (CSAT) Score
Target79%
Marshalls58%
Ross Capital50%
Home Goods46%
Building Materials Holding Corporation0%

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Ross Capital's Logo
Home Goods' Logo
Building Materials Holding Corporation's Logo

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Marshalls's Customer Satisfaction score is rated right below Chipotle.

COMPANYCustomer Satisfaction (CSAT) Score
Costco84%
Amazon84%
REI84%
American Eagle Outfitters81%
Bath & Body Works81%
Target79%
Trader Joe's79%
Chipotle63%
Marshalls58%

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Marshalls' Logo
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Amazon's Logo
REI's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Target's Logo
Trader Joe's' Logo
Chipotle's Logo

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Marshalls Customer Service

3.2/5

Marshalls has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About Marshalls's Customer Service

Address

Philadelphia, PA


Website

http://www.marshallsonline.com/


Phone Number

1(800)952-6133

Quick Insights into Marshalls Customer Service

Marshalls's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Real Estate industry.

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Ranked Marshalls Customer Service the Highest

Hispanic or Latino
4.7
18-25
4.5
Retail
4.5

Ranked Marshalls Customer Service the Lowest

Caucasian
2
36-40
1.5
Real Estate
1.5

Marshalls Customer Service Score by Gender

Male customers rated Marshalls's Customer Service score 0.9 stars higher than Female customers.

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Male

3.5/5

Female

2.6/5

Marshalls Customer Service Score by Ethnicity

Marshalls's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
2
Caucasian2
Hispanic or Latino
4.7
Hispanic or Latino4.7
African American/Black
3.4
African American/Black3.4
Other
2.2
Other2.2

Marshalls Customer Service Score by Age

Marshalls's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25
4.5
18-254.5
31-35
3.5
31-353.5
36-40
1.5
36-401.5
41-45
2.2
41-452.2
46-50
3
46-503
51-55
1.9
51-551.9
56-60
3.5
56-603.5
61-65
2.9
61-652.9
66+
2.4
66+2.4

Marshalls Customer Service Score by Usage

Marshalls's Customer Service score was rated the highest by customers who have used Marshalls's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
3.8
2 to 5 Years
3.7
5 to 10 Years
2.2
Over 10 Years
2.5

Marshalls Customer Service Score by Industry

Marshalls's Customer Service score was rated the highest by Retail industry customers, and the lowest by Real Estate industry customers.

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Tech
4
Accounting
1.5
Arts and Entertainment
3.7
Banking and Financial Services
1.5
Education
2.3
Healthcare, Hospitals and Medicine
2.3
Professional Services
3.6
Real Estate
1.5
Retail
4.5

Marshalls Customer Service vs. Competitors

Compared to its competitors, Marshalls's Customer Service score is rated right above Home Goods, and is preceded by Ross Capital.

COMPANYCustomer Service Score
Target4/5
Ross Capital3.5/5
Marshalls3.2/5
Home Goods2.8/5
Building Materials Holding CorporationN/A

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Marshalls' Logo
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Ross Capital's Logo
Home Goods' Logo
Building Materials Holding Corporation's Logo

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Customer Service for Other Retail Brands

In the Retail industry, Marshalls's Customer Service score is rated right below Chipotle.

COMPANYCustomer Service Score
REI4.4/5
Costco4.2/5
Amazon4.2/5
Trader Joe's4.2/5
American Eagle Outfitters4/5
Target4/5
Bath & Body Works4/5
Chipotle3.6/5
Marshalls3.2/5

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Marshalls' Logo
VS
REI's Logo
Costco's Logo
Amazon's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Target's Logo
Bath & Body Works' Logo
Chipotle's Logo

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Marshalls as an Employer

3.1/5

Marshalls has a 3.1/5 stars for its overall company culture rated by their employees

  Marshalls CEO
bottom
30%
CEO of Marshalls

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Marshalls scored a 19 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Marshalls would recommend the brand to a friend. ENPS measures how likely Marshalls employees would recommend working at Marshalls to a friend.

Net Promoter Score

19
NPS Score
52%Promoters
15%Passive
33%Detractors

Employee Net Promoter Score

-21
eNPS Score
30%Promoters
19%Passive
51%Detractors

Global Ranking Snapshot

Marshalls is ranked #247 in the Global Top 100 Brands. It ranks just behind Publix Super Markets and just ahead of Realtor.com.

RANKCOMPANYCEOINDUSTRY
245
UBS  UBS CEO
Sergio Ermotti
Banking and Financial Services
246
Publix Super Markets  Publix Super Markets CEO
Todd Jones
Retail
247
Marshalls  Marshalls CEO
Ernie Herrman
Retail
248
Realtor.com  Realtor.com CEO
Damian Eales
Tech
249
Steve Madden  Steve Madden CEO
Edward Rosenfeld
Fashion and Beauty
250
The Vanguard Group  The Vanguard Group CEO
Mortimer J. Buckley
Banking and Financial Services
251
MillerCoors  MillerCoors CEO
Tom Long
Food and Beverages

Retail Ranking Snapshot

Marshalls is ranked #43 in the Retail Industry. It ranks just behind Publix Super Markets and just ahead of Macy's.

RANKCOMPANYLocation
41
DICK'S Sporting Goods
Coraopolis, PA
42
Publix Super Markets
Lakeland, FL
43
Marshalls
Philadelphia, PA
44
Macy's
Cincinnati, OH
45
H E B
San Antonio, TX
46
Dollar Tree
Chesapeake, VA
47
Brooks Running
Seattle, WA