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Marshalls is

Ranked

#43

Retail Brands

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Marshalls

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Marshalls

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Marshalls is ranked #43 in Retail Brands

About Marshalls' Brand

Never pay full price for fabulous Marshalls’s brand is ranked #247 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Marshalls. When compared to other organizations within the Retail industry, Marshalls is ranked #43. Among its major competitors, Marshalls is ranked in 2nd place for NPS while Target is 1st, and Home Goods is 3rd. Overall, Marshalls has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $81.27B

Brand at a Glance

81%

Customer Loyalty

3.6/5

Product Quality

3.6/5

Pricing

3.3/5

Customer Service

Marshalls Ranking

^#247 in Global Best Brands
^#43 in Retail
^#2 / 4 of its competitors

Marshalls NPS

Marshalls's Net Promoter Score (NPS) is a 23 with 54% Promoters, 15% Passives, and 31% Detractors. Net Promoter Score tracks whether Marshalls's customers would recommend using the product based on a scale of -100 to 100.

Marshalls Overall NPS

NPS

54%	Promoters
15%	Passives
31%	Detractors

Marshalls NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 27	Oct 2024	27
Nov 2024 27	Nov 2024	27
Dec 2024 24	Dec 2024	24
Jan 2025 24	Jan 2025	24
Mar 2025 24	Mar 2025	24
Apr 2025 24	Apr 2025	24
May 2025 22	May 2025	22
Jun 2025 22	Jun 2025	22
Jul 2025 22	Jul 2025	22
Aug 2025 22	Aug 2025	22
Sep 2025 23	Sep 2025	23
Oct 2025 21	Oct 2025	21

How Other Brands Compare

Marshalls is ranked second for NPS among its competitors. Target and Home Goods come in first and third, with Building Materials Holding Corporation coming in at #4. Among those competitors, it is the third most valued company behind Target.

	Marshalls	Target	Home Goods	Building Materials Holding Corporation
Global Ranking	#247	#7	#677	#-
NPS	23	36	-6	-
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	-
Valuation Updated every 24 hours for public companies	$81.27B	$94.56B	$81.57B	$3.61B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Marshalls NPS by Gender

Male customers rated Marshalls's NPS 35 points higher than Female customers.

Male

Marshalls's NPS was rated 24 by Male customers on Comparably.

37%

Promoters

50%

Passives

13%

Detractors

Female

-11

Marshalls's NPS was rated -11 by Female customers on Comparably.

40%

Promoters

Passives

51%

Detractors

Marshalls NPS by Ethnicity

Marshalls's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -38	Caucasian	-38
Hispanic or Latino 78	Hispanic or Latino	78
African American/Black 34	African American/Black	34
Other -37	Other	-37

Marshalls NPS by Age

Marshalls's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

82%

18%

31-35

67%

33%

36-40

100%

41-45

25%

50%

46-50

33%

34%

33%

51-55

25%

75%

56-60

60%

20%

61-65

29%

14%

57%

66+

29%

14%

57%

Marshalls NPS by Usage

Marshalls's NPS was rated the highest by customers who have used Marshalls's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 33	Less than 1 Year	33
1 to 2 Years -15	1 to 2 Years	-15
2 to 5 Years 60	2 to 5 Years	60
5 to 10 Years -10	5 to 10 Years	-10
Over 10 Years -19	Over 10 Years	-19

Marshalls NPS vs. Competitors

Compared to its competitors, Marshalls's NPS is rated right above Building Materials Holding Corporation, and is preceded by Target.

COMPANY		NPS Score
	Target	36
	Marshalls	23
	Building Materials Holding Corporation	N/A
	Home Goods	-6
	Ross Capital	-25

Marshalls NPS vs Companies in Retail

In the Retail industry, Marshalls's NPS is rated right above Chipotle, and is preceded by Target.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Marshalls	23
	Chipotle	16

Marshalls Customer Reviews

Out of the 12 Marshalls customer reviews 7 were positive and 5 were constructive. Marshalls customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Marshalls Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Marshalls users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Marshalls Customer Loyalty Score by Gender

Male customers rated Marshalls's Customer Loyalty score 6% higher than Female customers.

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Male

89%

Yes

Female

83%

Yes

Marshalls Customer Loyalty Score by Ethnicity

Marshalls's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Marshalls.

out of 100

Caucasian

100

out of 100

Hispanic or Latino

100

out of 100

African American/Black

out of 100

Other

Marshalls Customer Loyalty Score by Age

Marshalls's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Marshalls.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
31-35 100%	31-35	100%
36-40 46%	36-40	46%
41-45 55%	41-45	55%
46-50 100%	46-50	100%
51-55 89%	51-55	89%
56-60 100%	56-60	100%
61-65 87%	61-65	87%
66+ 81%	66+	81%

Marshalls Customer Loyalty Score by Usage

Marshalls's Customer Loyalty score was rated the highest by customers who have used Marshalls's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	100%
1 to 2 Years	87%
2 to 5 Years	100%
5 to 10 Years	55%
Over 10 Years	86%

Marshalls Customer Loyalty Score by Industry

Marshalls's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	87%
Accounting	78%
Arts and Entertainment	100%
Banking and Financial Services	70%
Education	82%
Healthcare, Hospitals and Medicine	70%
Real Estate	55%
Retail	70%

Marshalls Customer Loyalty vs. Competitors

Compared to its competitors, Marshalls's Customer Loyalty score is rated right above Home Goods, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Target	82%
	Marshalls	81%
	Home Goods	81%
	Ross Capital	68%
	Building Materials Holding Corporation	N/A

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Customer Loyalty for Other Retail Brands

In the Retail industry, Marshalls's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Marshalls	81%
	Chipotle	76%

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Marshalls Product Quality

3.6/5

Marshalls has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Marshalls Product Information

Marshalls’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Marshalls's product the highest. Reviewers from the Real Estate industry rated Marshalls the lowest at 1.6.

Website: http://www.marshallsonline.com/

Company Size: 1,001-5,000 Employees

Industry

Fashion and Beauty

Ecommerce and Marketplaces

Marketplaces

Quick Insights into Marshalls Product Quality

Marshalls's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 36-40.

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Ranked Marshalls Product Quality the Highest

Hispanic or Latino	4.9
18-25	4.5
2 to 5 Years	4.3

Ranked Marshalls Product Quality the Lowest

5 to 10 Years	2.2
Real Estate	1.6
36-40	1.5

Marshalls Product Quality Score by Gender

Male customers rated Marshalls's Product Quality score 1.1 stars higher than Female customers.

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Male

4.2/5

Female

3.1/5

Marshalls Product Quality Score by Ethnicity

Marshalls's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 4.9	Hispanic or Latino	4.9
African American/Black 4	African American/Black	4
Other 2.5	Other	2.5

Marshalls Product Quality Score by Age

Marshalls's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Marshalls.

Summary	Age	Score
18-25 4.5	18-25	4.5
31-35 4.1	31-35	4.1
36-40 1.5	36-40	1.5
41-45 2.7	41-45	2.7
46-50 3.3	46-50	3.3
51-55 1.7	51-55	1.7
56-60 4.1	56-60	4.1
61-65 4	61-65	4
66+ 3.2	66+	3.2

Marshalls Product Quality Score by Usage

Marshalls's Product Quality score was rated the highest by customers who have used Marshalls's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	3.9
2 to 5 Years	4.3
5 to 10 Years	2.2
Over 10 Years	3.1

Marshalls Product Quality Score by Industry

Marshalls's Product Quality score was rated the highest by Retail industry customers, and the lowest by Real Estate industry customers.

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Tech	4.2
Accounting	2.1
Arts and Entertainment	3.6
Banking and Financial Services	2.3
Education	2.5
Healthcare, Hospitals and Medicine	3
Real Estate	1.6
Retail	4.3

Marshalls Product Quality vs. Competitors

Compared to its competitors, Marshalls's Product Quality score is rated right above Ross Capital, and is preceded by Target.

COMPANY		Product Quality Score
	Target	4.1/5
	Marshalls	3.6/5
	Ross Capital	3.4/5
	Home Goods	3.2/5
	Building Materials Holding Corporation	N/A

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Product Quality for Other Retail Brands

In the Retail industry, Marshalls's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	Marshalls	3.6/5

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Marshalls Pricing

Marshalls ROI & Value For Money

3.6/5

Marshalls has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Marshalls Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Real Estate industry think that they had the lowest ROI from Marshalls.

Quick Insights into Marshalls ROI

Marshalls's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Real Estate industry.

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Ranked Marshalls ROI the Highest

Hispanic or Latino	4.8
18-25	4.3
2 to 5 Years	4.1

Ranked Marshalls ROI the Lowest

5 to 10 Years	2.4
36-40	1.8
Real Estate	1.6

Marshalls ROI Score by Gender

Male customers rated Marshalls's ROI score 0.5 stars higher than Female customers.

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Male

3.7/5

Female

3.2/5

Marshalls ROI Score by Ethnicity

Marshalls's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 4.8	Hispanic or Latino	4.8
African American/Black 4.3	African American/Black	4.3
Other 2.8	Other	2.8

Marshalls ROI Score by Age

Marshalls's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 4.3	18-25	4.3
31-35 4.1	31-35	4.1
36-40 1.8	36-40	1.8
41-45 2.6	41-45	2.6
46-50 3.2	46-50	3.2
51-55 3	51-55	3
56-60 3.9	56-60	3.9
61-65 3.3	61-65	3.3
66+ 3	66+	3

Marshalls ROI Score by Usage

Marshalls's ROI score was rated the highest by customers who have used Marshalls's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	3.9
2 to 5 Years	4.1
5 to 10 Years	2.4
Over 10 Years	3.1

Marshalls ROI Score by Industry

Marshalls's ROI score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.

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Tech	4.1
Accounting	1.9
Arts and Entertainment	3.4
Banking and Financial Services	2.3
Education	2.8
Healthcare, Hospitals and Medicine	3.3
Real Estate	1.6
Retail	3.6

Marshalls Pricing vs. Competitors

Compared to its competitors, Marshalls's ROI score is rated right above Ross Capital, and is preceded by Target.

COMPANY		Pricing Score
	Target	3.9/5
	Marshalls	3.6/5
	Ross Capital	3.4/5
	Home Goods	3.2/5
	Building Materials Holding Corporation	N/A

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ROI for Other Retail Brands

In the Retail industry, Marshalls's ROI score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Marshalls	3.6/5
	Chipotle	3.5/5

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Marshalls Customer Satisfaction (CSAT)

Marshalls Customer Satisfaction (CSAT) Score

59 / 100

Marshalls has an overall Customer Satisfaction score of 59 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	34%
Satisfied	25%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	25%

Very Satisfied

34%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Marshalls Customer Satisfaction

Marshalls's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Real Estate industry.

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Ranked Marshalls Customer Satisfaction the Highest

18-25	100%
Hispanic or Latino	100%
2 to 5 Years	88%

Ranked Marshalls Customer Satisfaction the Lowest

Other	30%
36-40	0%
Real Estate	0%

Marshalls Customer Satisfaction Score by Gender

Male customers rated Marshalls's Customer Satisfaction score 39 points higher than Female customers.

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86 / 100

Male

	Very Satisfied	29%
	Satisfied	57%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	14%

47 / 100

Female

	Very Satisfied	30%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	9%
	Very Dissatisfied	44%

Marshalls Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Marshalls' Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.

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34 / 100

Very Satisfied	17%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	56%

Very Satisfied

17%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

56%

CSAT according to Hispanic or Latino

Marshalls' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Marshalls' Customer Satisfaction (CSAT) score was rated 77% according to African American/Black users and customers.

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77 / 100

Very Satisfied	44%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	23%

Very Satisfied

44%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

23%

CSAT according to Other

Marshalls' Customer Satisfaction (CSAT) score was rated 30% according to Other users and customers.

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30 / 100

Very Satisfied	20%
Satisfied	10%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	50%

Very Satisfied

20%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

50%

Marshalls Customer Satisfaction Score by Age

Marshalls's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

100%

31-35

67%

36-40

41-45

50%

46-50

66%

51-55

29%

56-60

80%

61-65

43%

66+

38%

Marshalls Customer Satisfaction Score by Usage

Marshalls's Customer Satisfaction score was rated the highest by customers who have used Marshalls's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	83
2 to 5 Years	88
5 to 10 Years	44
Over 10 Years	38

Marshalls Customer Satisfaction Score by Industry

Marshalls's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.

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{
	"title": "Marshalls Customer Satisfaction Score by Industry",
	"text": "Marshalls's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
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			"scoreClassName": "",
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			"groupId": 499,
			"score": 75,
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			"label": "Education",
			"groupId": 515,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
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			"scoreClassName": "",
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			"groupId": 522,
			"score": 50,
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			"scoreClassName": "",
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			"groupId": 554,
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			"scoreClassName": "",
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Tech	80
Accounting	0
Arts and Entertainment	75
Banking and Financial Services	0
Education	20
Healthcare, Hospitals and Medicine	50
Real Estate	0

Marshalls Customer Satisfaction vs. Competitors

Compared to its competitors, Marshalls's Customer Satisfaction score is rated right above Ross Capital, and is preceded by Target.

COMPANY		Customer Satisfaction (CSAT) Score
	Target	79%
	Marshalls	59%
	Ross Capital	50%
	Home Goods	47%
	Building Materials Holding Corporation	0%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Marshalls's Customer Satisfaction score is rated right below Chipotle.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%
	Marshalls	59%

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Marshalls Customer Service

3.3/5

Marshalls has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Marshalls's Customer Service

Address

Philadelphia, PA

Website

http://www.marshallsonline.com/

Phone Number

1(800)952-6133

Quick Insights into Marshalls Customer Service

Marshalls's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Real Estate industry.

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Ranked Marshalls Customer Service the Highest

Hispanic or Latino	4.7
18-25	4.5
Retail	4.5

Ranked Marshalls Customer Service the Lowest

Caucasian	2
36-40	1.5
Real Estate	1.5

Marshalls Customer Service Score by Gender

Male customers rated Marshalls's Customer Service score 0.8 stars higher than Female customers.

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Male

3.5/5

Female

2.7/5

Marshalls Customer Service Score by Ethnicity

Marshalls's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2	Caucasian	2
Hispanic or Latino 4.7	Hispanic or Latino	4.7
African American/Black 3.7	African American/Black	3.7
Other 2.2	Other	2.2

Marshalls Customer Service Score by Age

Marshalls's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
31-35 3.5	31-35	3.5
36-40 1.5	36-40	1.5
41-45 2.2	41-45	2.2
46-50 3.4	46-50	3.4
51-55 1.9	51-55	1.9
56-60 3.5	56-60	3.5
61-65 2.9	61-65	2.9
66+ 2.4	66+	2.4

Marshalls Customer Service Score by Usage

Marshalls's Customer Service score was rated the highest by customers who have used Marshalls's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	3.8
2 to 5 Years	4.1
5 to 10 Years	2.2
Over 10 Years	2.5

Marshalls Customer Service Score by Industry

Marshalls's Customer Service score was rated the highest by Retail industry customers, and the lowest by Real Estate industry customers.

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Tech	4
Accounting	1.5
Arts and Entertainment	3.7
Banking and Financial Services	1.5
Education	2.3
Healthcare, Hospitals and Medicine	2.5
Real Estate	1.5
Retail	4.5

Marshalls Customer Service vs. Competitors

Compared to its competitors, Marshalls's Customer Service score is rated right above Home Goods, and is preceded by Ross Capital.

COMPANY		Customer Service Score
	Target	4/5
	Ross Capital	3.5/5
	Marshalls	3.3/5
	Home Goods	2.8/5
	Building Materials Holding Corporation	N/A

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Customer Service for Other Retail Brands

In the Retail industry, Marshalls's Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	Marshalls	3.3/5

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Marshalls as an Employer

3.1/5

Marshalls has a 3.1/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of Marshalls

Ernie Herrman

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Marshalls scored a 23 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Marshalls would recommend the brand to a friend. ENPS measures how likely Marshalls employees would recommend working at Marshalls to a friend.

Net Promoter Score

NPS Score

54%	Promoters
15%	Passive
31%	Detractors

Employee Net Promoter Score

-21

eNPS Score

30%	Promoters
19%	Passive
51%	Detractors

Global Ranking Snapshot

Marshalls is ranked #247 in the Global Top 100 Brands. It ranks just behind Publix Super Markets and just ahead of Realtor.com.

RANK			INDUSTRY
245	UBS	Sergio Ermotti	Banking and Financial Services
246	Publix Super Markets	Todd Jones	Retail
247	Marshalls	Ernie Herrman	Retail
248	Realtor.com	Damian Eales	Tech
249	Steve Madden	Edward Rosenfeld	Fashion and Beauty
250	The Vanguard Group	Mortimer J. Buckley	Banking and Financial Services
251	MillerCoors	Tom Long	Food and Beverages

Retail Ranking Snapshot

Marshalls is ranked #43 in the Retail Industry. It ranks just behind Publix Super Markets and just ahead of Macy's.

RANK		Location
41	DICK'S Sporting Goods	Coraopolis, PA
42	Publix Super Markets	Lakeland, FL
43	Marshalls	Philadelphia, PA
44	Macy's	Cincinnati, OH
45	H E B	San Antonio, TX
46	Dollar Tree	Chesapeake, VA
47	Brooks Running	Seattle, WA