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Publix Super Markets is
Ranked
#42
in
Retail Brands
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Publix Super Markets
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Publix Super Markets is ranked #42 in Retail Brands

About Publix Super Markets' Brand

Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States. Publix Super Markets’s brand is ranked #246 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Publix Super Markets. When compared to other organizations within the Retail industry, Publix Super Markets is ranked #42. Among its major competitors, Publix Super Markets is ranked in 2nd place for NPS while Target is 1st, and Whole Foods Market is 3rd. Overall, Publix Super Markets has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

85%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service

Publix Super Markets Ranking

Publix Super Markets NPS

Publix Super Markets's Net Promoter Score (NPS) is a 37 with 61% Promoters, 15% Passives, and 24% Detractors. Net Promoter Score tracks whether Publix Super Markets's customers would recommend using the product based on a scale of -100 to 100.

Publix Super Markets Overall NPS

37
NPS
61%Promoters
15%Passives
24%Detractors
Publix Super Markets Overall NPS

Publix Super Markets NPS Trend

-100
-50
0
50
100
Jul 2021
48
Jul 202148
Aug 2021
43
Aug 202143
Sep 2021
41
Sep 202141
Oct 2021
37
Oct 202137
Nov 2021
37
Nov 202137
Dec 2021
37
Dec 202137
Jan 2022
35
Jan 202235
Feb 2022
36
Feb 202236
Mar 2022
35
Mar 202235
Apr 2022
37
Apr 202237
May 2022
37
May 202237
Jun 2022
38
Jun 202238

How Other Brands Compare

Publix Super Markets is ranked second for NPS among its competitors. Target and Whole Foods Market come in first and third, with Walmart coming in at #4.

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Publix Super Markets' Logo
Publix Super Markets
Target's Logo
Target
Whole Foods Market's Logo
Whole Foods Market
Walmart's Logo
Walmart
Global Ranking#246#8#68#104
NPS37483714
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-NeutralNegative
Valuation Updated every 24 hours for public companies-$94.56B-$382.64B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Publix Super Markets NPS by Gender

Female customers rated Publix Super Markets's NPS 4 points higher than Male customers.

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Male

35

Publix Super Markets's NPS was rated 35 by Male customers on Comparably.

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60%
Promoters
15%
Passives
25%
Detractors

Female

39

Publix Super Markets's NPS was rated 39 by Female customers on Comparably.

Sign Up to learn about Publix Super Markets' NPS Score rated by Female customers on Comparably.
65%
Promoters
9%
Passives
26%
Detractors

Publix Super Markets NPS by Ethnicity

Publix Super Markets's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

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-100
-50
0
50
100
Caucasian
43
Caucasian43
Hispanic or Latino
0
Hispanic or Latino0
African American/Black
60
African American/Black60
Asian or Pacific Islander
49
Asian or Pacific Islander49
Other
-17
Other-17

Publix Super Markets NPS by Age

Publix Super Markets's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Publix Super Markets.
0
20
40
60
80
100
Promoters
76%
Passives
12%
Detractors
12%
18-2576%12%12%
Promoters
80%
Passives
0%
Detractors
20%
26-3080%0%20%
Promoters
20%
Passives
40%
Detractors
40%
31-3520%40%40%
Promoters
50%
Passives
50%
Detractors
0%
36-4050%50%0%
Promoters
50%
Passives
25%
Detractors
25%
46-5050%25%25%
Promoters
86%
Passives
0%
Detractors
14%
51-5586%0%14%
Promoters
60%
Passives
0%
Detractors
40%
56-6060%0%40%
Promoters
43%
Passives
14%
Detractors
43%
61-6543%14%43%
Promoters
63%
Passives
0%
Detractors
37%
66+63%0%37%

Publix Super Markets NPS by Usage

Publix Super Markets's NPS was rated the highest by customers who have used Publix Super Markets's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
59
Less than 1 Year59
1 to 2 Years
24
1 to 2 Years24
2 to 5 Years
64
2 to 5 Years64
5 to 10 Years
0
5 to 10 Years0
Over 10 Years
48
Over 10 Years48

Publix Super Markets NPS vs. Competitors

Compared to its competitors, Publix Super Markets's NPS is rated right above Whole Foods Market, and is preceded by Target.

Unlock Publix Super Markets NPS vs. Competitors Data

Publix Super Markets' Logo
VS
Target's Logo
Whole Foods Market's Logo
Walmart's Logo
Kroger's Logo
Carrefour's Logo
Harris Teeter's Logo

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Publix Super Markets NPS vs Companies in Retail

In the Retail industry, Publix Super Markets's NPS is rated right below Bath & Body Works.

Unlock Publix Super Markets NPS vs. Companies in Retail Data

Publix Super Markets' Logo
VS
Costco's Logo
REI's Logo
Trader Joe's' Logo
Amazon's Logo
American Eagle Outfitters' Logo
Target's Logo
Chipotle's Logo
Bath & Body Works' Logo

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Publix Super Markets Customer Reviews

Out of the 27 Publix Super Markets customer reviews 19 were positive and 8 were constructive. Publix Super Markets customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
yesterday you ARMED security guard mad a threat of violence against me personally
Review from Tampa, FL / Male / Other / 66+Posted 4 days ago
What do you value most about this brand?
There support of community and their customer service.
Review from Tampa, FL / Female / Caucasian / 66+Posted 14 hours ago
What do you value most about this brand?
Cleanliness and Friendliness of Staff
Review from Tampa, FL / Female / Asian or Pacific Islander / 51-55Posted 2 days ago
What do you value most about this brand?
Consistency and value for product
Review from Tampa, FL / Female / Caucasian / 51-55Posted 12 days ago
What can this brand most improve?
Worst costumer service EVER Ever
Review from Tampa, FL / Female / Native American / 46-50Posted 16 days ago

Publix Super Markets Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of Publix Super Markets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85
85%
15
15%
Publix Super Markets Customer Loyalty

Publix Super Markets Customer Loyalty Score by Gender

Female customers rated Publix Super Markets's Customer Loyalty score 9% higher than Male customers.

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Male
80%
Yes
Female
89%
Yes

Publix Super Markets Customer Loyalty Score by Ethnicity

Publix Super Markets's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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82
out of 100
Caucasian
70
out of 100
Hispanic or Latino
82
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
100
out of 100
Other

Publix Super Markets Customer Loyalty Score by Age

Publix Super Markets's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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0
20%
40%
60%
80%
100%
18-25
74%
18-2574%
26-30
64%
26-3064%
31-35
46%
31-3546%
36-40
100%
36-40100%
46-50
100%
46-50100%
51-55
100%
51-55100%
56-60
100%
56-60100%
61-65
74%
61-6574%
66+
91%
66+91%

Publix Super Markets Customer Loyalty Score by Usage

Publix Super Markets's Customer Loyalty score was rated the highest by customers who have used Publix Super Markets's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
78%
1 to 2 Years
66%
2 to 5 Years
84%
5 to 10 Years
83%
Over 10 Years
91%

Publix Super Markets Customer Loyalty Score by Industry

Publix Super Markets's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
100%
Accounting
70%
Aerospace and Aviation
70%
Arts and Entertainment
78%
Banking and Financial Services
100%
Business and Consumer Services
78%
Consulting
100%
Consumer Goods
82%
Education
100%
Healthcare, Hospitals and Medicine
85%
Legal
100%
Retail
100%

Publix Super Markets Customer Loyalty vs. Competitors

Compared to its competitors, Publix Super Markets's Customer Loyalty score is rated right above Whole Foods Market, and is preceded by Target.

Unlock Publix Super Markets Customer Loyalty vs. Competitors Data

Publix Super Markets' Logo
VS
Target's Logo
Whole Foods Market's Logo
Kroger's Logo
Harris Teeter's Logo
Walmart's Logo
Carrefour's Logo

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Customer Loyalty for Other Retail Brands

In the Retail industry, Publix Super Markets's Customer Loyalty score is rated right above Target, and is preceded by American Eagle Outfitters.

Unlock Publix Super Markets Customer Loyalty vs. Companies in Retail Data

Publix Super Markets' Logo
VS
Costco's Logo
Amazon's Logo
REI's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Target's Logo
Bath & Body Works' Logo
Chipotle's Logo

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Publix Super Markets Product Quality

4.1/5

Publix Super Markets has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Publix Super Markets Product Information

Publix Super Markets’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Publix Super Markets's product the highest. Reviewers from the Tech industry rated Publix Super Markets the lowest at 3.6.

Website
http://www.publix.com
Company Size
10,000+ Employees

Industry

Fashion and Beauty
Ecommerce and Marketplaces
Healthcare

Quick Insights into Publix Super Markets Product Quality

Publix Super Markets's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Other customers.

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Ranked Publix Super Markets Product Quality the Highest

Banking and Financial Services
5
Asian or Pacific Islander
4.8
18-25
4.7

Ranked Publix Super Markets Product Quality the Lowest

31-35
3.2
Consulting
3.1
Other
2.7

Publix Super Markets Product Quality Score by Gender

Female customers rated Publix Super Markets's Product Quality score 0.2 stars higher than Male customers.

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Male

4/5

Female

4.2/5

Publix Super Markets Product Quality Score by Ethnicity

Publix Super Markets's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4.2
Caucasian4.2
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
4.6
African American/Black4.6
Asian or Pacific Islander
4.8
Asian or Pacific Islander4.8
Other
2.7
Other2.7

Publix Super Markets Product Quality Score by Age

Publix Super Markets's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
4.7
18-254.7
26-30
4.6
26-304.6
31-35
3.2
31-353.2
36-40
4.5
36-404.5
46-50
3.7
46-503.7
51-55
4.7
51-554.7
56-60
3.9
56-603.9
61-65
3.5
61-653.5
66+
3.6
66+3.6

Publix Super Markets Product Quality Score by Usage

Publix Super Markets's Product Quality score was rated the highest by customers who have used Publix Super Markets's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.6
1 to 2 Years
4.4
2 to 5 Years
4.6
5 to 10 Years
3.7
Over 10 Years
4.1

Publix Super Markets Product Quality Score by Industry

Publix Super Markets's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consulting industry customers.

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Tech
3.6
Accounting
4.4
Aerospace and Aviation
4.6
Arts and Entertainment
3.6
Banking and Financial Services
5
Business and Consumer Services
4.7
Consulting
3.1
Consumer Goods
4.3
Education
4.1
Healthcare, Hospitals and Medicine
3.6
Legal
3.5
Retail
4.6

Publix Super Markets Product Quality vs. Competitors

Compared to its competitors, Publix Super Markets's Product Quality score is rated right above Whole Foods Market, and is preceded by Target.

COMPANYProduct Quality Score
Target4.3/5
Publix Super Markets4.1/5
Whole Foods Market4.1/5
Walmart3.6/5
Kroger3.5/5
Carrefour3.5/5
Harris Teeter3.2/5

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Publix Super Markets' Logo
VS
Target's Logo
Whole Foods Market's Logo
Walmart's Logo
Kroger's Logo
Carrefour's Logo
Harris Teeter's Logo

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Product Quality for Other Retail Brands

In the Retail industry, Publix Super Markets's Product Quality score is rated right below Bath & Body Works.

COMPANYProduct Quality Score
Costco4.4/5
REI4.4/5
Target4.3/5
Trader Joe's4.3/5
Chipotle4.3/5
Amazon4.3/5
American Eagle Outfitters4.2/5
Bath & Body Works4.2/5
Publix Super Markets4.1/5

Unlock Publix Super Markets Product Quality vs. Companies in Retail Data

Publix Super Markets' Logo
VS
Costco's Logo
REI's Logo
Target's Logo
Trader Joe's' Logo
Chipotle's Logo
Amazon's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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Publix Super Markets Pricing

Publix Super Markets ROI & Value For Money

3.8/5

Publix Super Markets has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Publix Super Markets Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Publix Super Markets.

Quick Insights into Publix Super Markets ROI

Publix Super Markets's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Publix Super Markets ROI the Highest

African American/Black
4.6
Banking and Financial Services
4.4
Less than 1 Year
4.4

Ranked Publix Super Markets ROI the Lowest

Other
3
31-35
2.8
Arts and Entertainment
2.7

Publix Super Markets ROI Score by Gender

Female customers rated Publix Super Markets's ROI score 0.1 stars higher than Male customers.

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Male

3.6/5

Female

3.7/5

Publix Super Markets ROI Score by Ethnicity

Publix Super Markets's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
4.6
African American/Black4.6
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
3
Other3

Publix Super Markets ROI Score by Age

Publix Super Markets's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
4.2
26-304.2
31-35
2.8
31-352.8
36-40
4.1
36-404.1
46-50
3.8
46-503.8
51-55
4.2
51-554.2
56-60
3.1
56-603.1
61-65
3
61-653
66+
3
66+3

Publix Super Markets ROI Score by Usage

Publix Super Markets's ROI score was rated the highest by customers who have used Publix Super Markets's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.4
1 to 2 Years
3.9
2 to 5 Years
4.1
5 to 10 Years
3
Over 10 Years
3.6

Publix Super Markets ROI Score by Industry

Publix Super Markets's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
3.3
Accounting
3.7
Aerospace and Aviation
4.3
Arts and Entertainment
2.7
Banking and Financial Services
4.4
Business and Consumer Services
4.1
Consulting
3.3
Consumer Goods
4
Education
4
Healthcare, Hospitals and Medicine
3.3
Legal
3
Retail
3.3

Publix Super Markets Pricing vs. Competitors

Compared to its competitors, Publix Super Markets's ROI score is rated right above Whole Foods Market, and is preceded by Target.

COMPANYPricing Score
Target4.1/5
Publix Super Markets3.8/5
Whole Foods Market3.8/5
Walmart3.6/5
Carrefour3.5/5
Kroger3.4/5
Harris Teeter3/5

Unlock Publix Super Markets ROI vs. Competitors Data

Publix Super Markets' Logo
VS
Target's Logo
Whole Foods Market's Logo
Walmart's Logo
Carrefour's Logo
Kroger's Logo
Harris Teeter's Logo

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ROI for Other Retail Brands

In the Retail industry, Publix Super Markets's ROI score is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

Unlock Publix Super Markets ROI vs. Companies in Retail Data

Publix Super Markets' Logo
VS
Costco's Logo
Trader Joe's' Logo
Amazon's Logo
Target's Logo
REI's Logo
Chipotle's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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Publix Super Markets Customer Satisfaction (CSAT)

Publix Super Markets Customer Satisfaction (CSAT) Score

79 / 100

Publix Super Markets has an overall Customer Satisfaction score of 79 rated by its users and customers.

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Very Satisfied57%
Satisfied22%
Neither Satisfied nor Dissatisfied4%
Dissatisfied7%
Very Dissatisfied10%
Very Satisfied
57%
Satisfied
22%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
7%
Very Dissatisfied
10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Publix Super Markets Customer Satisfaction

Publix Super Markets's Customer Satisfaction score was rated highest by customers who have used Publix Super Markets's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.

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Ranked Publix Super Markets Customer Satisfaction the Highest

1 to 2 Years
100%
18-25
100%
Aerospace and Aviation
100%

Ranked Publix Super Markets Customer Satisfaction the Lowest

66+
59%
Other
50%
Tech
50%

Publix Super Markets Customer Satisfaction Score by Gender

Female customers rated Publix Super Markets's Customer Satisfaction score 8 points higher than Male customers.

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78 / 100
Male
Very Satisfied
63%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
15%
86 / 100
Female
Very Satisfied
62%
Satisfied
24%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
7%

Publix Super Markets Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Publix Super Markets' Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.

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84 / 100
Very Satisfied65%
Satisfied19%
Neither Satisfied nor Dissatisfied3%
Dissatisfied5%
Very Dissatisfied8%
Very Satisfied
65%
Satisfied
19%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
5%
Very Dissatisfied
8%

CSAT according to Hispanic or Latino

Publix Super Markets' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied67%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

Publix Super Markets' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied75%
Satisfied25%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Publix Super Markets' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100
Very Satisfied80%
Satisfied20%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Publix Super Markets' Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

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50 / 100
Very Satisfied33%
Satisfied17%
Neither Satisfied nor Dissatisfied17%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%

Publix Super Markets Customer Satisfaction Score by Age

Publix Super Markets's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
100%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
75%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
31-3575%
36-40 CSAT Score
100%
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
36-40100%
46-50 CSAT Score
80%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
46-5080%
51-55 CSAT Score
100%
Very Satisfied
90%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
51-55100%
56-60 CSAT Score
60%
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
56-6060%
61-65 CSAT Score
67%
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
61-6567%
66+ CSAT Score
59%
Very Satisfied
59%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
25%
66+59%

Publix Super Markets Customer Satisfaction Score by Usage

Publix Super Markets's Customer Satisfaction score was rated the highest by customers who have used Publix Super Markets's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
100
1 to 2 Years
100
2 to 5 Years
86
5 to 10 Years
75
Over 10 Years
75

Publix Super Markets Customer Satisfaction Score by Industry

Publix Super Markets's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech
50
Accounting
50
Aerospace and Aviation
100
Arts and Entertainment
67
Banking and Financial Services
100
Business and Consumer Services
100
Consulting
67
Education
67

Publix Super Markets Customer Satisfaction vs. Competitors

Compared to its competitors, Publix Super Markets's Customer Satisfaction score is rated right above Walmart, and is preceded by Target.

COMPANYCustomer Satisfaction (CSAT) Score
Carrefour100%
Target87%
Publix Super Markets79%
Walmart69%
Whole Foods Market65%
Kroger62%
Harris Teeter53%

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Publix Super Markets' Logo
VS
Carrefour's Logo
Target's Logo
Walmart's Logo
Whole Foods Market's Logo
Kroger's Logo
Harris Teeter's Logo

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Publix Super Markets's Customer Satisfaction score is rated right below Chipotle.

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Publix Super Markets' Logo
VS
Costco's Logo
Amazon's Logo
Target's Logo
REI's Logo
American Eagle Outfitters' Logo
Trader Joe's' Logo
Bath & Body Works' Logo
Chipotle's Logo

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Publix Super Markets Customer Service

4.1/5

Publix Super Markets has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Publix Super Markets's Customer Service

Address

3300 Publix Corporate Parkway, Lakeland, Lakeland, FL


Website

http://www.publix.com


Phone Number

(180) 024-2122

Quick Insights into Publix Super Markets Customer Service

Publix Super Markets's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Legal industry.

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Ranked Publix Super Markets Customer Service the Highest

Banking and Financial Services
5
51-55
4.8
2 to 5 Years
4.6

Ranked Publix Super Markets Customer Service the Lowest

Other
3.3
56-60
3.2
Legal
3.1

Publix Super Markets Customer Service Score by Gender

Female customers rated Publix Super Markets's Customer Service score 0.2 stars higher than Male customers.

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Male

3.9/5

Female

4.1/5

Publix Super Markets Customer Service Score by Ethnicity

Publix Super Markets's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
4.2
Caucasian4.2
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
4.6
African American/Black4.6
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Other
3.3
Other3.3

Publix Super Markets Customer Service Score by Age

Publix Super Markets's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25
4.4
18-254.4
26-30
4.6
26-304.6
31-35
3.2
31-353.2
36-40
4.6
36-404.6
46-50
3.6
46-503.6
51-55
4.8
51-554.8
56-60
3.2
56-603.2
61-65
3.5
61-653.5
66+
3.6
66+3.6

Publix Super Markets Customer Service Score by Usage

Publix Super Markets's Customer Service score was rated the highest by customers who have used Publix Super Markets's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.4
1 to 2 Years
4.4
2 to 5 Years
4.6
5 to 10 Years
3.6
Over 10 Years
4

Publix Super Markets Customer Service Score by Industry

Publix Super Markets's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Legal industry customers.

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Tech
3.5
Accounting
3.9
Aerospace and Aviation
4.5
Arts and Entertainment
3.4
Banking and Financial Services
5
Business and Consumer Services
4.2
Consulting
3.3
Consumer Goods
4.4
Education
4.8
Healthcare, Hospitals and Medicine
3.8
Legal
3.1
Retail
5

Publix Super Markets Customer Service vs. Competitors

Compared to its competitors, Publix Super Markets's Customer Service score is rated right above Whole Foods Market, and is preceded by Target.

COMPANYCustomer Service Score
Target4.2/5
Publix Super Markets4.1/5
Whole Foods Market4/5
Carrefour4/5
Walmart3.5/5
Kroger3.4/5
Harris Teeter3.1/5

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Publix Super Markets' Logo
VS
Target's Logo
Whole Foods Market's Logo
Carrefour's Logo
Walmart's Logo
Kroger's Logo
Harris Teeter's Logo

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Customer Service for Other Retail Brands

In the Retail industry, Publix Super Markets's Customer Service score is rated right above American Eagle Outfitters, and is preceded by Target.

COMPANYCustomer Service Score
REI4.4/5
Costco4.3/5
Trader Joe's4.3/5
Amazon4.2/5
Chipotle4.2/5
Target4.2/5
Publix Super Markets4.1/5
American Eagle Outfitters4.1/5
Bath & Body Works3.9/5

Unlock Publix Super Markets Customer Service vs. Companies in Retail Data

Publix Super Markets' Logo
VS
REI's Logo
Costco's Logo
Trader Joe's' Logo
Amazon's Logo
Chipotle's Logo
Target's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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Publix Super Markets as an Employer

4.4/5

Publix Super Markets has a 4.4/5 stars for its overall company culture rated by their employees

  Publix Super Markets CEO
top
30%
CEO of Publix Super Markets

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Publix Super Markets scored a 37 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Publix Super Markets would recommend the brand to a friend. ENPS measures how likely Publix Super Markets employees would recommend working at Publix Super Markets to a friend.

Net Promoter Score

37
NPS Score
61%Promoters
15%Passive
24%Detractors

Employee Net Promoter Score

19
eNPS Score
49%Promoters
21%Passive
30%Detractors

Global Ranking Snapshot

Publix Super Markets is ranked #246 in the Global Top 100 Brands. It ranks just behind UBS and just ahead of Marshalls.

RANKCOMPANYCEOINDUSTRY
244
DICK'S Sporting Goods  DICK'S Sporting Goods CEO
Edward Stack
Retail
245
UBS  UBS CEO
Sergio Ermotti
Banking and Financial Services
246
Publix Super Markets  Publix Super Markets CEO
Todd Jones
Retail
247
Marshalls  Marshalls CEO
Ernie Herrman
Retail
248
Realtor.com  Realtor.com CEO
David Doctorow
Tech
249
Steve Madden  Steve Madden CEO
Edward Rosenfeld
Fashion and Beauty
250
The Vanguard Group  The Vanguard Group CEO
Mortimer J. Buckley
Banking and Financial Services

Retail Ranking Snapshot

Publix Super Markets is ranked #42 in the Retail Industry. It ranks just behind DICK'S Sporting Goods and just ahead of Marshalls.

RANKCOMPANYLocation
40
IKEA
Conshohocken, PA
41
DICK'S Sporting Goods
Coraopolis, PA
42
Publix Super Markets
Lakeland, FL
43
Marshalls
Philadelphia, PA
44
Macy's
Cincinnati, OH
45
H E B
San Antonio, TX
46
Dollar Tree
Chesapeake, VA