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Publix Super Markets is

Ranked

#42

Retail Brands

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Publix Super Markets

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Publix Super Markets

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Publix Super Markets is ranked #42 in Retail Brands

About Publix Super Markets' Brand

Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States. Publix Super Markets’s brand is ranked #246 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Publix Super Markets. When compared to other organizations within the Retail industry, Publix Super Markets is ranked #42. Among its major competitors, Publix Super Markets is ranked in 3rd place for NPS while Carrefour is 1st, and Target is 2nd. Overall, Publix Super Markets has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

88%

Customer Loyalty

4/5

Product Quality

3.7/5

Pricing

3.9/5

Customer Service

Publix Super Markets Ranking

^#42 in Retail
^#2 / 4 of its competitors

Publix Super Markets NPS

Publix Super Markets's Net Promoter Score (NPS) is a 35 with 61% Promoters, 13% Passives, and 26% Detractors. Net Promoter Score tracks whether Publix Super Markets's customers would recommend using the product based on a scale of -100 to 100.

Publix Super Markets Overall NPS

NPS

61%	Promoters
13%	Passives
26%	Detractors

Publix Super Markets NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2025 33	Jun 2025	33
Jul 2025 33	Jul 2025	33
Aug 2025 33	Aug 2025	33
Sep 2025 35	Sep 2025	35
Oct 2025 33	Oct 2025	33
Nov 2025 35	Nov 2025	35
Dec 2025 35	Dec 2025	35
Jan 2026 35	Jan 2026	35
Feb 2026 35	Feb 2026	35
Mar 2026 35	Mar 2026	35
Apr 2026 35	Apr 2026	35
May 2026 35	May 2026	35

How Other Brands Compare

Publix Super Markets is ranked second for NPS among its competitors. Target and Whole Foods Market come in first and third, with Walmart coming in at #4.

	Publix Super Markets	Target	Whole Foods Market	Walmart
Global Ranking	#246	#7	#68	#104
NPS	35	36	21	7
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$94.56B	-	$382.64B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Publix Super Markets NPS by Gender

Female customers rated Publix Super Markets's NPS 3 points higher than Male customers.

Male

Publix Super Markets's NPS was rated 28 by Male customers on Comparably.

57%

Promoters

14%

Passives

29%

Detractors

Female

Publix Super Markets's NPS was rated 31 by Female customers on Comparably.

60%

Promoters

11%

Passives

29%

Detractors

Publix Super Markets NPS by Ethnicity

Publix Super Markets's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 26	Caucasian	26
Hispanic or Latino 40	Hispanic or Latino	40
African American/Black 42	African American/Black	42
Asian or Pacific Islander 47	Asian or Pacific Islander	47
Native American 34	Native American	34
Other 4	Other	4

Publix Super Markets NPS by Age

Publix Super Markets's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

78%

14%

26-30

55%

17%

28%

31-35

43%

38%

19%

36-40

57%

36%

41-45

50%

46-50

57%

35%

51-55

70%

23%

56-60

58%

37%

61-65

55%

10%

35%

66+

52%

10%

38%

Publix Super Markets NPS by Usage

Publix Super Markets's NPS was rated the highest by customers who have used Publix Super Markets's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 30	Less than 1 Year	30
1 to 2 Years 30	1 to 2 Years	30
2 to 5 Years 43	2 to 5 Years	43
5 to 10 Years 13	5 to 10 Years	13
Over 10 Years 32	Over 10 Years	32

Publix Super Markets NPS vs. Competitors

Compared to its competitors, Publix Super Markets's NPS is rated right above Whole Foods Market, and is preceded by Target.

COMPANY		NPS Score
	Carrefour	46
	Target	36
	Publix Super Markets	35
	Whole Foods Market	21
	Walmart	7
	Kroger	0
	Harris Teeter	-10

Publix Super Markets NPS vs Companies in Retail

In the Retail industry, Publix Super Markets's NPS is rated right above Chipotle, and is preceded by Target.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Publix Super Markets	35
	Chipotle	16

Publix Super Markets Customer Reviews

Out of the 80 Publix Super Markets customer reviews 62 were positive and 18 were constructive. Publix Super Markets customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Publix Super Markets Customer Loyalty

88%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

88% of Publix Super Markets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

88%

12%

Publix Super Markets Customer Loyalty Score by Gender

Female customers rated Publix Super Markets's Customer Loyalty score 8% higher than Male customers.

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Male

84%

Yes

Female

92%

Yes

Publix Super Markets Customer Loyalty Score by Ethnicity

Publix Super Markets's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

Publix Super Markets Customer Loyalty Score by Age

Publix Super Markets's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Publix Super Markets.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 83%	18-25	83%
26-30 80%	26-30	80%
31-35 72%	31-35	72%
36-40 94%	36-40	94%
41-45 78%	41-45	78%
46-50 100%	46-50	100%
51-55 91%	51-55	91%
56-60 95%	56-60	95%
61-65 85%	61-65	85%
66+ 93%	66+	93%

Publix Super Markets Customer Loyalty Score by Usage

Publix Super Markets's Customer Loyalty score was rated the highest by customers who have used Publix Super Markets's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	69%
1 to 2 Years	63%
2 to 5 Years	87%
5 to 10 Years	90%
Over 10 Years	93%

Publix Super Markets Customer Loyalty Score by Industry

Publix Super Markets's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	88%
Accounting	79%
Aerospace and Aviation	93%
Architecture and Planning	64%
Arts and Entertainment	83%
Banking and Financial Services	100%
Beverage, Wine and Spirits	70%
Business and Consumer Services	73%
Construction	70%
Consulting	100%
Consumer Goods	85%
Consumer Services	100%
Education	93%
Facilities Services	70%
Government and Public Policy	85%
Healthcare, Hospitals and Medicine	92%
Hospitality	100%
Insurance	70%
Legal	85%
Logistics and Supply Chain	85%
Marketing, Advertising and Research	100%
Military and Defense	100%
Professional Services	100%
Restaurants	70%
Retail	93%

Publix Super Markets Customer Loyalty vs. Competitors

Compared to its competitors, Publix Super Markets's Customer Loyalty score is rated right above Target.

COMPANY		Customer Loyalty Score
	Publix Super Markets	88%
	Target	82%
	Carrefour	81%
	Harris Teeter	81%
	Kroger	79%
	Whole Foods Market	78%
	Walmart	76%

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Customer Loyalty for Other Retail Brands

In the Retail industry, Publix Super Markets's Customer Loyalty score is rated right above American Eagle Outfitters, and is preceded by Amazon.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	Publix Super Markets	88%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	REI	86%
	Target	82%
	Chipotle	76%

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Publix Super Markets Product Quality

4/5

Publix Super Markets has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Publix Super Markets Product Information

Publix Super Markets’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Publix Super Markets's product the highest. Reviewers from the Consumer Goods industry rated Publix Super Markets the lowest at 4.4.

Website: http://www.publix.com

Company Size: 10,000+ Employees

Industry

Fashion and Beauty

Ecommerce and Marketplaces

Healthcare

Quick Insights into Publix Super Markets Product Quality

Publix Super Markets's Product Quality score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Facilities Services industry.

Sign Up to unlock insights into how customers have ranked Publix Super Markets' Product Quality.

Ranked Publix Super Markets Product Quality the Highest

Consumer Services	5
18-25	4.7
Asian or Pacific Islander	4.4

Ranked Publix Super Markets Product Quality the Lowest

Other	3.5
56-60	3.4
Facilities Services	2

Publix Super Markets Product Quality Score by Gender

Female customers rated Publix Super Markets's Product Quality score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

Publix Super Markets Product Quality Score by Ethnicity

Publix Super Markets's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Native American 3.5	Native American	3.5
Other 3.5	Other	3.5

Publix Super Markets Product Quality Score by Age

Publix Super Markets's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.7	18-25	4.7
26-30 4.1	26-30	4.1
31-35 3.8	31-35	3.8
36-40 4.2	36-40	4.2
41-45 3.9	41-45	3.9
46-50 3.5	46-50	3.5
51-55 4.2	51-55	4.2
56-60 3.4	56-60	3.4
61-65 3.8	61-65	3.8
66+ 3.7	66+	3.7

Publix Super Markets Product Quality Score by Usage

Publix Super Markets's Product Quality score was rated the highest by customers who have used Publix Super Markets's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	3.9
2 to 5 Years	4.3
5 to 10 Years	3.8
Over 10 Years	3.9

Publix Super Markets Product Quality Score by Industry

Publix Super Markets's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Facilities Services industry customers.

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Tech	3.8
Accounting	4.2
Aerospace and Aviation	3.8
Architecture and Planning	3.2
Arts and Entertainment	3.4
Banking and Financial Services	4.9
Beverage, Wine and Spirits	2.3
Business and Consumer Services	4.7
Construction	4.6
Consulting	3.6
Consumer Goods	4.4
Consumer Services	5
Education	4
Facilities Services	2
Government and Public Policy	3.1
Healthcare, Hospitals and Medicine	3.3
Hospitality	4.1
Insurance	3.8
Legal	3.1
Logistics and Supply Chain	4.6
Marketing, Advertising and Research	4.4
Military and Defense	3.5
Professional Services	3.6
Restaurants	4.6
Retail	4.5

Publix Super Markets Product Quality vs. Competitors

Compared to its competitors, Publix Super Markets's Product Quality score is rated right above Whole Foods Market, and is preceded by Target.

COMPANY		Product Quality Score
	Carrefour	4.2/5
	Target	4.1/5
	Publix Super Markets	4/5
	Whole Foods Market	4/5
	Walmart	3.5/5
	Kroger	3.4/5
	Harris Teeter	3.2/5

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Product Quality for Other Retail Brands

In the Retail industry, Publix Super Markets's Product Quality score is rated right above Chipotle, and is preceded by Target.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Publix Super Markets	4/5
	Chipotle	3.8/5

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Publix Super Markets Pricing

Publix Super Markets ROI & Value For Money

3.7/5

Publix Super Markets has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Publix Super Markets Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Restaurants industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Publix Super Markets.

Quick Insights into Publix Super Markets ROI

Publix Super Markets's ROI score was rated highest by customers from the Restaurants industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Publix Super Markets ROI the Highest

Restaurants	4.8
18-25	4.3
African American/Black	4.1

Ranked Publix Super Markets ROI the Lowest

66+	3.2
Other	3.1
Government and Public Policy	1.6

Publix Super Markets ROI Score by Gender

Female customers rated Publix Super Markets's ROI score 0.1 stars higher than Male customers.

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Male

3.5/5

Female

3.6/5

Publix Super Markets ROI Score by Ethnicity

Publix Super Markets's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 3.5	Native American	3.5
Other 3.1	Other	3.1

Publix Super Markets ROI Score by Age

Publix Super Markets's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 3.9	26-30	3.9
31-35 3.6	31-35	3.6
36-40 4.2	36-40	4.2
41-45 3.6	41-45	3.6
46-50 3.2	46-50	3.2
51-55 3.6	51-55	3.6
56-60 3.2	56-60	3.2
61-65 3.4	61-65	3.4
66+ 3.2	66+	3.2

Publix Super Markets ROI Score by Usage

Publix Super Markets's ROI score was rated the highest by customers who have used Publix Super Markets's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.9
2 to 5 Years	3.7
5 to 10 Years	3.2
Over 10 Years	3.5

Publix Super Markets ROI Score by Industry

Publix Super Markets's ROI score was rated the highest by Restaurants industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	3.5
Accounting	3.2
Aerospace and Aviation	3.5
Architecture and Planning	3.7
Arts and Entertainment	3.1
Banking and Financial Services	4.3
Beverage, Wine and Spirits	3.1
Business and Consumer Services	4.2
Construction	4
Consulting	3.6
Consumer Goods	4.1
Consumer Services	3.9
Education	3.6
Facilities Services	2
Government and Public Policy	1.6
Healthcare, Hospitals and Medicine	3.1
Hospitality	3.9
Insurance	3.5
Legal	2.6
Logistics and Supply Chain	4.4
Marketing, Advertising and Research	4
Military and Defense	3.1
Professional Services	3.2
Restaurants	4.8
Retail	3.8

Publix Super Markets Pricing vs. Competitors

Compared to its competitors, Publix Super Markets's ROI score is rated right above Whole Foods Market, and is preceded by Target.

COMPANY		Pricing Score
	Carrefour	4/5
	Target	3.8/5
	Publix Super Markets	3.7/5
	Whole Foods Market	3.6/5
	Walmart	3.5/5
	Kroger	3.2/5
	Harris Teeter	3/5

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ROI for Other Retail Brands

In the Retail industry, Publix Super Markets's ROI score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.8/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Publix Super Markets	3.7/5
	Chipotle	3.5/5

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Publix Super Markets Customer Satisfaction (CSAT)

Publix Super Markets Customer Satisfaction (CSAT) Score

73 / 100

Publix Super Markets has an overall Customer Satisfaction score of 73 rated by its users and customers.

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Very Satisfied	53%
Satisfied	20%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	7%
Very Dissatisfied	13%

Very Satisfied

53%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Publix Super Markets Customer Satisfaction

Publix Super Markets's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Facilities Services industry.

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Ranked Publix Super Markets Customer Satisfaction the Highest

Banking and Financial Services	100%
18-25	92%
2 to 5 Years	84%

Ranked Publix Super Markets Customer Satisfaction the Lowest

61-65	52%
Native American	33%
Facilities Services	0%

Publix Super Markets Customer Satisfaction Score by Gender

Female customers rated Publix Super Markets's Customer Satisfaction score 7 points higher than Male customers.

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68 / 100

Male

	Very Satisfied	54%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	8%
	Very Dissatisfied	19%

75 / 100

Female

	Very Satisfied	58%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	10%
	Very Dissatisfied	10%

Publix Super Markets Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Publix Super Markets' Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.

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70 / 100

Very Satisfied	57%
Satisfied	13%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	11%
Very Dissatisfied	13%

Very Satisfied

57%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

13%

CSAT according to Hispanic or Latino

Publix Super Markets' Customer Satisfaction (CSAT) score was rated 82% according to Hispanic or Latino users and customers.

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82 / 100

Very Satisfied	76%
Satisfied	6%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	6%
Very Dissatisfied	12%

Very Satisfied

76%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

12%

CSAT according to African American/Black

Publix Super Markets' Customer Satisfaction (CSAT) score was rated 84% according to African American/Black users and customers.

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84 / 100

Very Satisfied	57%
Satisfied	27%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	3%
Very Dissatisfied	13%

Very Satisfied

57%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

CSAT according to Asian or Pacific Islander

Publix Super Markets' Customer Satisfaction (CSAT) score was rated 79% according to Asian or Pacific Islander users and customers.

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79 / 100

Very Satisfied	50%
Satisfied	29%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	7%

Very Satisfied

50%

Satisfied

29%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Publix Super Markets' Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

CSAT according to Other

Publix Super Markets' Customer Satisfaction (CSAT) score was rated 61% according to Other users and customers.

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61 / 100

Very Satisfied	42%
Satisfied	19%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	12%
Very Dissatisfied	19%

Very Satisfied

42%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

19%

Publix Super Markets Customer Satisfaction Score by Age

Publix Super Markets's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

92%

26-30

76%

31-35

87%

36-40

85%

41-45

63%

46-50

65%

51-55

85%

56-60

64%

61-65

52%

66+

65%

Publix Super Markets Customer Satisfaction Score by Usage

Publix Super Markets's Customer Satisfaction score was rated the highest by customers who have used Publix Super Markets's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	80
1 to 2 Years	74
2 to 5 Years	84
5 to 10 Years	72
Over 10 Years	67

Publix Super Markets Customer Satisfaction Score by Industry

Publix Super Markets's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Facilities Services industry customers.

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			"groupId": 504,
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			"label": "Education",
			"groupId": 515,
			"score": 69,
			"stars": 0,
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			"label": "Facilities Services",
			"groupId": 518,
			"score": 0,
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			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 60,
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			"scoreClassName": "",
			"scoreLabel": 60
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		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 59,
			"stars": 0,
			"csatScore": 59,
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		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 83,
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		{
			"label": "Legal",
			"groupId": 529,
			"score": 40,
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			"scoreLabel": 40
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		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 83,
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		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 83,
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			"label": "Military and Defense",
			"groupId": 538,
			"score": 67,
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			"groupId": 549,
			"score": 75,
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			"groupId": 559,
			"score": 92,
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Tech	73
Accounting	50
Aerospace and Aviation	75
Architecture and Planning	60
Arts and Entertainment	60
Banking and Financial Services	100
Business and Consumer Services	78
Consulting	75
Consumer Goods	100
Consumer Services	60
Education	69
Facilities Services	0
Government and Public Policy	60
Healthcare, Hospitals and Medicine	59
Hospitality	83
Legal	40
Logistics and Supply Chain	83
Marketing, Advertising and Research	83
Military and Defense	67
Professional Services	75
Restaurants	100
Retail	92

Publix Super Markets Customer Satisfaction vs. Competitors

Compared to its competitors, Publix Super Markets's Customer Satisfaction score is rated right above Walmart, and is preceded by Target.

COMPANY		Customer Satisfaction (CSAT) Score
	Carrefour	85%
	Target	79%
	Publix Super Markets	73%
	Walmart	66%
	Whole Foods Market	64%
	Kroger	59%
	Harris Teeter	51%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Publix Super Markets's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.

COMPANY		Customer Satisfaction (CSAT) Score
	Costco	84%
	Amazon	84%
	REI	84%
	American Eagle Outfitters	81%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Publix Super Markets	73%
	Chipotle	63%

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Publix Super Markets Customer Service

3.9/5

Publix Super Markets has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Publix Super Markets's Customer Service

Address

Lakeland, FL

Website

http://www.publix.com

Phone Number

(180) 024-2122

Quick Insights into Publix Super Markets Customer Service

Publix Super Markets's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Facilities Services industry.

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Ranked Publix Super Markets Customer Service the Highest

Banking and Financial Services	5
18-25	4.6
2 to 5 Years	4.3

Ranked Publix Super Markets Customer Service the Lowest

Other	3.4
56-60	3.3
Facilities Services	2

Publix Super Markets Customer Service Score by Gender

Female customers rated Publix Super Markets's Customer Service score 0.2 stars higher than Male customers.

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Male

3.7/5

Female

3.9/5

Publix Super Markets Customer Service Score by Ethnicity

Publix Super Markets's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 3.5	Native American	3.5
Other 3.4	Other	3.4

Publix Super Markets Customer Service Score by Age

Publix Super Markets's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4.6	18-25	4.6
26-30 3.8	26-30	3.8
31-35 3.9	31-35	3.9
36-40 4.2	36-40	4.2
41-45 3.6	41-45	3.6
46-50 3.4	46-50	3.4
51-55 4.2	51-55	4.2
56-60 3.3	56-60	3.3
61-65 3.6	61-65	3.6
66+ 3.7	66+	3.7

Publix Super Markets Customer Service Score by Usage

Publix Super Markets's Customer Service score was rated the highest by customers who have used Publix Super Markets's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.8
2 to 5 Years	4.3
5 to 10 Years	3.6
Over 10 Years	3.8

Publix Super Markets Customer Service Score by Industry

Publix Super Markets's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Facilities Services industry customers.

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Tech	3.6
Accounting	3.5
Aerospace and Aviation	3.6
Architecture and Planning	3.2
Arts and Entertainment	3.5
Banking and Financial Services	5
Beverage, Wine and Spirits	2.6
Business and Consumer Services	4.4
Construction	4.5
Consulting	3.7
Consumer Goods	4.5
Consumer Services	4.2
Education	4.1
Facilities Services	2
Government and Public Policy	3.5
Healthcare, Hospitals and Medicine	3.2
Hospitality	3.8
Insurance	4.3
Legal	2.9
Logistics and Supply Chain	4.6
Marketing, Advertising and Research	4.6
Military and Defense	3.5
Professional Services	3.6
Restaurants	4.8
Retail	4.4

Publix Super Markets Customer Service vs. Competitors

Compared to its competitors, Publix Super Markets's Customer Service score is rated right above Whole Foods Market, and is preceded by Target.

COMPANY		Customer Service Score
	Carrefour	4.1/5
	Target	4/5
	Publix Super Markets	3.9/5
	Whole Foods Market	3.8/5
	Walmart	3.3/5
	Kroger	3.2/5
	Harris Teeter	3/5

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Customer Service for Other Retail Brands

In the Retail industry, Publix Super Markets's Customer Service score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Publix Super Markets	3.9/5
	Chipotle	3.6/5

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Publix Super Markets as an Employer

4.2/5

Publix Super Markets has a 4.2/5 stars for its overall company culture rated by their employees

top

30%

CEO of Publix Super Markets

Todd Jones

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Publix Super Markets scored a 35 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Publix Super Markets would recommend the brand to a friend. ENPS measures how likely Publix Super Markets employees would recommend working at Publix Super Markets to a friend.

Net Promoter Score

NPS Score

61%	Promoters
13%	Passive
26%	Detractors

Employee Net Promoter Score

eNPS Score

47%	Promoters
20%	Passive
33%	Detractors

Global Ranking Snapshot

Publix Super Markets is ranked #246 in the Global Top 100 Brands. It ranks just behind UBS and just ahead of Marshalls.

RANK			INDUSTRY
244	DICK'S Sporting Goods	Edward Stack	Retail
245	UBS	Sergio Ermotti	Banking and Financial Services
246	Publix Super Markets	Todd Jones	Retail
247	Marshalls	Ernie Herrman	Retail
248	Realtor.com	Damian Eales	Tech
249	Steve Madden	Edward Rosenfeld	Fashion and Beauty
250	The Vanguard Group	Mortimer J. Buckley	Banking and Financial Services

Retail Ranking Snapshot

Publix Super Markets is ranked #42 in the Retail Industry. It ranks just behind DICK'S Sporting Goods and just ahead of Marshalls.

RANK		Location
40	IKEA	Conshohocken, PA
41	DICK'S Sporting Goods	Coraopolis, PA
42	Publix Super Markets	Lakeland, FL
43	Marshalls	Philadelphia, PA
44	Macy's	Cincinnati, OH
45	H E B	San Antonio, TX
46	Dollar Tree	Chesapeake, VA