46
NPS
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Carrefour
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About Carrefour's Brand
Operator of a supermarket chain designed to meet evolving customer needs. The company's supermarkets and hypermarkets provides food and non-food products through its chain of stores, cash and carry stores, drive and e-commerce stores offering its customers a wide array of formats and banners for every shopping pattern whether business customers purchasing wholesale supplies, to family shopping trips. Among its major competitors, Carrefour is ranked in 3rd place for NPS while Wm Morrison Supermarkets is 1st, and Tesco Corporation is 2nd.
Brand at a Glance
81%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Carrefour Ranking
- #1 / 4 of its competitors
Carrefour NPS
Carrefour's Net Promoter Score (NPS) is a 46 with 67% Promoters, 12% Passives, and 21% Detractors. Net Promoter Score tracks whether Carrefour's customers would recommend using the product based on a scale of -100 to 100.
Carrefour Overall NPS
| 67% | Promoters |
|---|---|
| 12% | Passives |
| 21% | Detractors |
Carrefour NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 46 | Jan 2025 | 46 |
Feb 2025 48 | Feb 2025 | 48 |
Mar 2025 47 | Mar 2025 | 47 |
Apr 2025 49 | Apr 2025 | 49 |
May 2025 48 | May 2025 | 48 |
Sep 2025 46 | Sep 2025 | 46 |
Nov 2025 47 | Nov 2025 | 47 |
Dec 2025 44 | Dec 2025 | 44 |
Feb 2026 43 | Feb 2026 | 43 |
Mar 2026 44 | Mar 2026 | 44 |
Apr 2026 44 | Apr 2026 | 44 |
May 2026 46 | May 2026 | 46 |
How Other Brands Compare
Carrefour is ranked first for NPS among its competitors. LIDL and Publix Super Markets come in second and third, with Kroger coming in at #4.
Carrefour |  Kroger |  Publix Super Markets |  LIDL | |
| Global Ranking | #- | #151 | #246 | #890 |
| NPS | 46 | 0 | 35 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $27.03B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carrefour NPS by Gender
Female customers rated Carrefour's NPS 4 points higher than Male customers.
Male
57
Carrefour's NPS was rated 57 by Male customers on Comparably.
68%
Promoters
21%
Passives
11%
Detractors
Female
61
Carrefour's NPS was rated 61 by Female customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
Carrefour NPS by Ethnicity
Carrefour's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black 55 | African American/Black | 55 |
Asian or Pacific Islander 66 | Asian or Pacific Islander | 66 |
Other 50 | Other | 50 |
Carrefour NPS by Age
Carrefour's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Carrefour NPS by Usage
Carrefour's NPS was rated the highest by customers who have used Carrefour's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 56 | 1 to 2 Years | 56 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years 64 | Over 10 Years | 64 |
Carrefour NPS vs. Competitors
Compared to its competitors, Carrefour's NPS is rated right above LIDL, and is preceded by Tesco Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Wm Morrison Supermarkets | 67 |
 | Tesco Corporation | 50 |
| Carrefour | 46 |
| LIDL | 40 |
| Publix Super Markets | 35 |
| Kroger | 0 |
 | Intermarché | N/A |
 | Cora | -100 |
Carrefour Customer Reviews
Out of the 7 Carrefour customer reviews 7 were positive and 0 were constructive. Carrefour customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Carrefour Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Carrefour users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carrefour Customer Loyalty Score by Gender
Male customers rated Carrefour's Customer Loyalty score 14% higher than Female customers.
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Male
91%
Yes
Female
77%
Yes
Carrefour Customer Loyalty Score by Ethnicity
Carrefour's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Carrefour.
70
out of 100
Caucasian
100
out of 100
Hispanic or Latino
92
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
81
out of 100
Other
Carrefour Customer Loyalty Score by Age
Carrefour's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 66% | 18-25 | 66% |
26-30 100% | 26-30 | 100% |
31-35 78% | 31-35 | 78% |
36-40 64% | 36-40 | 64% |
41-45 78% | 41-45 | 78% |
46-50 100% | 46-50 | 100% |
51-55 82% | 51-55 | 82% |
Carrefour Customer Loyalty Score by Usage
Carrefour's Customer Loyalty score was rated the highest by customers who have used Carrefour's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Carrefour Customer Loyalty Score by Industry
Carrefour's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Carrefour Customer Loyalty vs. Competitors
Compared to its competitors, Carrefour's Customer Loyalty score is rated right above LIDL, and is preceded by Publix Super Markets.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wm Morrison Supermarkets | 100% |
| Tesco Corporation | 100% |
| Cora | 100% |
| Publix Super Markets | 88% |
| Carrefour | 81% |
| LIDL | 80% |
| Kroger | 79% |
| Intermarché | N/A |
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Carrefour Product Quality
4.2/5
Carrefour has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Carrefour Product Information
Carrefour’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Carrefour's product the highest. Reviewers from the Marketing, Advertising and Research industry rated Carrefour the lowest at 3.5.
- Website
- www.carrefour.com
- Company Size
- 10,000+ Employees
Quick Insights into Carrefour Product Quality
Carrefour's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Carrefour Product Quality the Highest
Ranked Carrefour Product Quality the Lowest
Carrefour Product Quality Score by Gender
Male customers rated Carrefour's Product Quality score 0.1 stars higher than Female customers.
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Male
4.4/5
Female
4.3/5
Carrefour Product Quality Score by Ethnicity
Carrefour's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.1 | Other | 4.1 |
Carrefour Product Quality Score by Age
Carrefour's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.6 | 26-30 | 4.6 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4 | 36-40 | 4 |
41-45 4.2 | 41-45 | 4.2 |
46-50 4.3 | 46-50 | 4.3 |
51-55 4.1 | 51-55 | 4.1 |
Carrefour Product Quality Score by Usage
Carrefour's Product Quality score was rated the highest by customers who have used Carrefour's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Carrefour Product Quality Score by Industry
Carrefour's Product Quality score was rated the highest by Retail industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Carrefour Product Quality vs. Competitors
Compared to its competitors, Carrefour's Product Quality score is rated right above LIDL, and is preceded by Wm Morrison Supermarkets.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wm Morrison Supermarkets | 4.5/5 |
| Carrefour | 4.2/5 |
| LIDL | 4/5 |
| Publix Super Markets | 4/5 |
| Tesco Corporation | 4/5 |
| Kroger | 3.4/5 |
| Cora | 2.5/5 |
| Intermarché | N/A |
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Carrefour Pricing
Carrefour ROI & Value For Money
4/5
Carrefour has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Carrefour Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Accounting industry think that they had the lowest ROI from Carrefour.
Quick Insights into Carrefour ROI
Carrefour's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 31-35.
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Ranked Carrefour ROI the Highest
Ranked Carrefour ROI the Lowest
Carrefour ROI Score by Gender
Male customers rated Carrefour's ROI score 0.3 stars higher than Female customers.
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Male
4.2/5
Female
3.9/5
Carrefour ROI Score by Ethnicity
Carrefour's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Carrefour.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.9 | Other | 3.9 |
Carrefour ROI Score by Age
Carrefour's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.2 | 31-35 | 3.2 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4.5 | 46-50 | 4.5 |
51-55 4 | 51-55 | 4 |
Carrefour ROI Score by Usage
Carrefour's ROI score was rated the highest by customers who have used Carrefour's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Carrefour ROI Score by Industry
Carrefour's ROI score was rated the highest by Retail industry customers, and the lowest by Accounting industry customers.
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Carrefour Pricing vs. Competitors
Compared to its competitors, Carrefour's ROI score is rated right above LIDL, and is preceded by Wm Morrison Supermarkets.
| COMPANY | Pricing Score | |
|---|---|---|
| Wm Morrison Supermarkets | 4.5/5 |
| Carrefour | 4/5 |
| LIDL | 4/5 |
| Publix Super Markets | 3.7/5 |
| Kroger | 3.2/5 |
| Tesco Corporation | 2.5/5 |
| Cora | 2/5 |
| Intermarché | N/A |
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Carrefour Customer Satisfaction (CSAT)
Carrefour Customer Satisfaction (CSAT) Score
85 / 100
Carrefour has an overall Customer Satisfaction score of 85 rated by its users and customers.
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Very Satisfied
59%
Satisfied
26%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Carrefour Customer Satisfaction
Carrefour's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Carrefour Customer Satisfaction the Highest
Ranked Carrefour Customer Satisfaction the Lowest
Carrefour Customer Satisfaction Score by Gender
Male customers rated Carrefour's Customer Satisfaction score 3 points higher than Female customers.
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87 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 7% | |
Very Dissatisfied | 0% |
84 / 100
FemaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
Carrefour Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Carrefour's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Carrefour's Customer Satisfaction (CSAT) score was rated 89% according to African American/Black users and customers.
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89 / 100
Very Satisfied
33%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Carrefour's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.
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84 / 100
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Carrefour's Customer Satisfaction (CSAT) score was rated 83% according to Other users and customers.
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83 / 100
Very Satisfied
58%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
Carrefour Customer Satisfaction Score by Age
Carrefour's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 89% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 75% |
Carrefour Customer Satisfaction Score by Usage
Carrefour's Customer Satisfaction score was rated the highest by customers who have used Carrefour's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Carrefour Customer Satisfaction Score by Industry
Carrefour's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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{
"title": "Carrefour Customer Satisfaction Score by Industry",
"text": "Carrefour's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Marketing, Advertising and Research industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
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},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
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}Carrefour Customer Satisfaction vs. Competitors
Compared to its competitors, Carrefour's Customer Satisfaction score is rated right above LIDL, and is preceded by Tesco Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tesco Corporation | 100% |
| Carrefour | 85% |
| LIDL | 82% |
| Publix Super Markets | 73% |
| Kroger | 59% |
| Wm Morrison Supermarkets | 0% |
| Cora | 0% |
| Intermarché | 0% |
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Carrefour Customer Service
4.1/5
Carrefour has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Carrefour's Customer Service
Address
92100
Website
www.carrefour.com
Phone Number
7
Quick Insights into Carrefour Customer Service
Carrefour's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Carrefour Customer Service the Highest
Ranked Carrefour Customer Service the Lowest
Carrefour Customer Service Score by Gender
Male customers rated Carrefour's Customer Service score 0.1 stars higher than Female customers.
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Male
4.2/5
Female
4.1/5
Carrefour Customer Service Score by Ethnicity
Carrefour's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Carrefour.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 4 | Other | 4 |
Carrefour Customer Service Score by Age
Carrefour's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.6 | 46-50 | 4.6 |
51-55 4.6 | 51-55 | 4.6 |
Carrefour Customer Service Score by Usage
Carrefour's Customer Service score was rated the highest by customers who have used Carrefour's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Carrefour Customer Service Score by Industry
Carrefour's Customer Service score was rated the highest by Retail industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Carrefour Customer Service vs. Competitors
Compared to its competitors, Carrefour's Customer Service score is rated right above LIDL, and is preceded by Wm Morrison Supermarkets.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wm Morrison Supermarkets | 5/5 |
| Carrefour | 4.1/5 |
| LIDL | 3.9/5 |
| Publix Super Markets | 3.9/5 |
| Kroger | 3.2/5 |
| Tesco Corporation | 2.5/5 |
| Cora | 1.5/5 |
| Intermarché | N/A |
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Carrefour as an Employer
3.8/5
Carrefour has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Carrefour scored a 46 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Carrefour would recommend the brand to a friend. ENPS measures how likely Carrefour employees would recommend working at Carrefour to a friend.
Net Promoter Score
46
NPS Score
| 67% | Promoters |
|---|---|
| 12% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
