-9
NPS
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Harris Teeter
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About Harris Teeter's Brand
Harris Teeter operates as a chain of supermarkets.
Brand at a Glance
81%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Harris Teeter NPS
Harris Teeter's Net Promoter Score (NPS) is a -9 with 39% Promoters, 13% Passives, and 48% Detractors. Net Promoter Score tracks whether Harris Teeter's customers would recommend using the product based on a scale of -100 to 100.
Harris Teeter Overall NPS
| 39% | Promoters |
|---|---|
| 13% | Passives |
| 48% | Detractors |
Harris Teeter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -9 | Jan 2025 | -9 |
Feb 2025 -9 | Feb 2025 | -9 |
Apr 2025 -10 | Apr 2025 | -10 |
May 2025 -10 | May 2025 | -10 |
Jun 2025 -10 | Jun 2025 | -10 |
Jul 2025 -10 | Jul 2025 | -10 |
Aug 2025 -10 | Aug 2025 | -10 |
Sep 2025 -10 | Sep 2025 | -10 |
Oct 2025 -10 | Oct 2025 | -10 |
Nov 2025 -10 | Nov 2025 | -10 |
Dec 2025 -10 | Dec 2025 | -10 |
Jan 2026 -10 | Jan 2026 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harris Teeter NPS by Gender
Male customers rated Harris Teeter's NPS 30 points higher than Female customers.
Male
-2
Harris Teeter's NPS was rated -2 by Male customers on Comparably.
43%
Promoters
12%
Passives
45%
Detractors
Female
-32
Harris Teeter's NPS was rated -32 by Female customers on Comparably.
29%
Promoters
10%
Passives
61%
Detractors
Harris Teeter NPS by Ethnicity
Harris Teeter's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -24 | Caucasian | -24 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 8 | African American/Black | 8 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Native American -20 | Native American | -20 |
Other -42 | Other | -42 |
Harris Teeter NPS by Age
Harris Teeter's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Harris Teeter NPS by Usage
Harris Teeter's NPS was rated the highest by customers who have used Harris Teeter's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years -23 | 1 to 2 Years | -23 |
2 to 5 Years -26 | 2 to 5 Years | -26 |
5 to 10 Years -5 | 5 to 10 Years | -5 |
Over 10 Years -23 | Over 10 Years | -23 |
Harris Teeter Customer Reviews
Out of the 40 Harris Teeter customer reviews 20 were positive and 20 were constructive. Harris Teeter customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Harris Teeter Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Harris Teeter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Harris Teeter Customer Loyalty Score by Gender
Male customers rated Harris Teeter's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Harris Teeter.
Male
87%
Yes
Female
83%
Yes
Harris Teeter Customer Loyalty Score by Ethnicity
Harris Teeter's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Harris Teeter.
88
out of 100
Caucasian
78
out of 100
Hispanic or Latino
79
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
82
out of 100
Native American
86
out of 100
Other
Harris Teeter Customer Loyalty Score by Age
Harris Teeter's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 88% | 18-25 | 88% |
26-30 85% | 26-30 | 85% |
31-35 55% | 31-35 | 55% |
36-40 60% | 36-40 | 60% |
41-45 86% | 41-45 | 86% |
46-50 91% | 46-50 | 91% |
51-55 83% | 51-55 | 83% |
56-60 87% | 56-60 | 87% |
61-65 91% | 61-65 | 91% |
66+ 86% | 66+ | 86% |
Harris Teeter Customer Loyalty Score by Usage
Harris Teeter's Customer Loyalty score was rated the highest by customers who have used Harris Teeter's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Harris Teeter Customer Loyalty Score by Industry
Harris Teeter's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
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Harris Teeter Product Quality
3.2/5
Harris Teeter has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Harris Teeter Product Information
Harris Teeter’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Religious Institutions industry rated Harris Teeter's product the highest. Reviewers from the Accounting industry rated Harris Teeter the lowest at 3.1.
- Website
- http://www.harristeeter.com
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Harris Teeter Product Quality
Harris Teeter's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Construction industry.
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Ranked Harris Teeter Product Quality the Highest
Ranked Harris Teeter Product Quality the Lowest
Harris Teeter Product Quality Score by Gender
Male customers rated Harris Teeter's Product Quality score 0.3 stars higher than Female customers.
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Male
3.3/5
Female
3/5
Harris Teeter Product Quality Score by Ethnicity
Harris Teeter's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Harris Teeter.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Native American 2.5 | Native American | 2.5 |
Other 3.1 | Other | 3.1 |
Harris Teeter Product Quality Score by Age
Harris Teeter's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Harris Teeter.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3 | 36-40 | 3 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.9 | 46-50 | 2.9 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.6 | 56-60 | 2.6 |
61-65 3.9 | 61-65 | 3.9 |
66+ 2.9 | 66+ | 2.9 |
Harris Teeter Product Quality Score by Usage
Harris Teeter's Product Quality score was rated the highest by customers who have used Harris Teeter's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Harris Teeter Product Quality Score by Industry
Harris Teeter's Product Quality score was rated the highest by Religious Institutions industry customers, and the lowest by Construction industry customers.
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Harris Teeter Pricing
Harris Teeter ROI & Value For Money
3/5
Harris Teeter has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Harris Teeter's overall ROI score rated by its users and customers.
Harris Teeter Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Religious Institutions industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Harris Teeter.
Quick Insights into Harris Teeter ROI
Harris Teeter's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Harris Teeter ROI the Highest
Ranked Harris Teeter ROI the Lowest
Harris Teeter ROI Score by Gender
Male customers rated Harris Teeter's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Harris Teeter.
Male
3.1/5
Female
2.8/5
Harris Teeter ROI Score by Ethnicity
Harris Teeter's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Harris Teeter.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Native American 2.5 | Native American | 2.5 |
Other 2.7 | Other | 2.7 |
Harris Teeter ROI Score by Age
Harris Teeter's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Harris Teeter.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.6 | 26-30 | 3.6 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.3 | 46-50 | 2.3 |
51-55 3 | 51-55 | 3 |
56-60 2.3 | 56-60 | 2.3 |
61-65 3.4 | 61-65 | 3.4 |
66+ 2.7 | 66+ | 2.7 |
Harris Teeter ROI Score by Usage
Harris Teeter's ROI score was rated the highest by customers who have used Harris Teeter's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Harris Teeter ROI Score by Industry
Harris Teeter's ROI score was rated the highest by Religious Institutions industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Harris Teeter Customer Satisfaction (CSAT)
Harris Teeter Customer Satisfaction (CSAT) Score
50 / 100
Harris Teeter has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
12%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Harris Teeter Customer Satisfaction
Harris Teeter's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked Harris Teeter Customer Satisfaction the Highest
Ranked Harris Teeter Customer Satisfaction the Lowest
Harris Teeter Customer Satisfaction Score by Gender
Male customers rated Harris Teeter's Customer Satisfaction score 6 points higher than Female customers.
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51 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 17% | |
Very Dissatisfied | 24% |
45 / 100
FemaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 17% | |
Very Dissatisfied | 31% |
Harris Teeter Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Harris Teeter's Customer Satisfaction (CSAT) score was rated 48% according to Caucasian users and customers.
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48 / 100
Very Satisfied
30%
Satisfied
18%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
18%
Very Dissatisfied
27%
CSAT according to Hispanic or Latino
Harris Teeter's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
CSAT according to African American/Black
Harris Teeter's Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.
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57 / 100
Very Satisfied
42%
Satisfied
15%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
31%
CSAT according to Native American
Harris Teeter's Customer Satisfaction (CSAT) score was rated 40% according to Native American users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
Harris Teeter's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Harris Teeter.
34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
33%
Very Dissatisfied
29%
Harris Teeter Customer Satisfaction Score by Age
Harris Teeter's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Harris Teeter.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 73% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 43% | |||||||||||||||
| 41-45 | 74% | |||||||||||||||
| 46-50 | 24% | |||||||||||||||
| 51-55 | 37% | |||||||||||||||
| 56-60 | 44% | |||||||||||||||
| 61-65 | 56% | |||||||||||||||
| 66+ | 35% |
Harris Teeter Customer Satisfaction Score by Usage
Harris Teeter's Customer Satisfaction score was rated the highest by customers who have used Harris Teeter's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Harris Teeter Customer Satisfaction Score by Industry
Harris Teeter's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Harris Teeter Customer Satisfaction Score by Industry",
"text": "Harris Teeter's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 46,
"stars": 0,
"csatScore": 46,
"text": "Harris Teeter's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 46
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Harris Teeter's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Harris Teeter's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Harris Teeter's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Harris Teeter's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Harris Teeter's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Beverage, Wine and Spirits",
"groupId": 502,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Harris Teeter's Customer Satisfaction score is rated by Beverage, Wine and Spirits customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Harris Teeter's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Education",
"groupId": 515,
"score": 65,
"stars": 0,
"csatScore": 65,
"text": "Harris Teeter's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 65
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Harris Teeter's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Hospitality",
"groupId": 523,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Harris Teeter's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Legal",
"groupId": 529,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Harris Teeter's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Harris Teeter's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Religious Institutions",
"groupId": 556,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Harris Teeter's Customer Satisfaction score is rated by Religious Institutions customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Retail",
"groupId": 559,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Harris Teeter's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Harris Teeter Customer Service
3/5
Harris Teeter has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Harris Teeter's overall Customer Service score rated by its users and customers.
About Harris Teeter's Customer Service
Address
Matthews, NC
Website
http://www.harristeeter.com
Quick Insights into Harris Teeter Customer Service
Harris Teeter's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Construction industry.
Sign Up to unlock insights into how customers have ranked Harris Teeter's Customer Service score.
Ranked Harris Teeter Customer Service the Highest
Ranked Harris Teeter Customer Service the Lowest
Harris Teeter Customer Service Score by Gender
Male customers rated Harris Teeter's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Harris Teeter.
Male
3.1/5
Female
2.8/5
Harris Teeter Customer Service Score by Ethnicity
Harris Teeter's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Harris Teeter.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Native American 2.1 | Native American | 2.1 |
Other 2.6 | Other | 2.6 |
Harris Teeter Customer Service Score by Age
Harris Teeter's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Harris Teeter.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.9 | 26-30 | 3.9 |
31-35 2.9 | 31-35 | 2.9 |
36-40 3 | 36-40 | 3 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2.6 | 56-60 | 2.6 |
61-65 3.4 | 61-65 | 3.4 |
66+ 2.7 | 66+ | 2.7 |
Harris Teeter Customer Service Score by Usage
Harris Teeter's Customer Service score was rated the highest by customers who have used Harris Teeter's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Harris Teeter Customer Service Score by Industry
Harris Teeter's Customer Service score was rated the highest by Retail industry customers, and the lowest by Construction industry customers.
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Harris Teeter as an Employer
2.7/5
Harris Teeter has a 2.7/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Harris Teeter scored a -9 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Harris Teeter would recommend the brand to a friend. ENPS measures how likely Harris Teeter employees would recommend working at Harris Teeter to a friend.
Net Promoter Score
-9
NPS Score
| 39% | Promoters |
|---|---|
| 13% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 28% | Promoters |
|---|---|
| 18% | Passive |
| 54% | Detractors |
