Versace NPS & Customer Reviews | Comparably
Versace is
Ranked
#64
in
Global Top 100 Brands
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Versace is ranked #64 in Global Top 100 Brands

Awards & Recognition

  • Top 100 Brands 2021

About Versace's Brand

Versace is an Italian fashion company and trade name founded by Gianni Versace in Milan in 1978. Versace’s brand is ranked #64 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Versace. When compared to other organizations within the Fashion and Beauty industry, Versace is ranked #13. Among its major competitors, Versace is ranked in 2nd place for NPS while Armani is 1st, and Gucci is 3rd.Their current valuation is $7.46B

Brand at a Glance

77%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4/5
Customer Service

Versace Ranking

Versace NPS

Versace's Net Promoter Score (NPS) is a 37 with 61% Promoters, 15% Passives, and 24% Detractors. Net Promoter Score tracks whether Versace's customers would recommend using the product based on a scale of -100 to 100.

Versace Overall NPS

37
NPS
61%Promoters
15%Passives
24%Detractors
Versace Overall NPS

Versace NPS Trend

-100
-50
0
50
100
Nov 2024
37
Nov 202437
Dec 2024
37
Dec 202437
Jan 2025
37
Jan 202537
Feb 2025
37
Feb 202537
Mar 2025
37
Mar 202537
Sep 2025
37
Sep 202537
Nov 2025
37
Nov 202537
Dec 2025
37
Dec 202537
Feb 2026
37
Feb 202637
Mar 2026
37
Mar 202637
Apr 2026
37
Apr 202637
May 2026
37
May 202637

How Other Brands Compare

Versace is ranked second for NPS among its competitors. Armani and Gucci come in first and third, with canada goose coming in at #4. Among those competitors, it is the most valued company.

Versace's Logo
Versace
Gucci's Logo
Gucci
Armani's Logo
Armani
canada goose's Logo
canada goose
Global Ranking#64#52#362#-
NPS37315321
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies$7.46B-$2.55B$2.40B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Versace NPS by Gender

Male customers rated Versace's NPS 14 points higher than Female customers.

Male

58

Versace's NPS was rated 58 by Male customers on Comparably.

72%
Promoters
14%
Passives
14%
Detractors

Female

44

Versace's NPS was rated 44 by Female customers on Comparably.

65%
Promoters
14%
Passives
21%
Detractors

Versace NPS by Ethnicity

Versace's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
52
Caucasian52
Hispanic or Latino
55
Hispanic or Latino55
African American/Black
57
African American/Black57
Asian or Pacific Islander
53
Asian or Pacific Islander53
Other
26
Other26

Versace NPS by Age

Versace's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

0
20
40
60
80
100
Promoters
74%
Passives
15%
Detractors
11%
18-2574%15%11%
Promoters
69%
Passives
12%
Detractors
19%
26-3069%12%19%
Promoters
41%
Passives
30%
Detractors
29%
31-3541%30%29%
Promoters
67%
Passives
0%
Detractors
33%
36-4067%0%33%
Promoters
40%
Passives
40%
Detractors
20%
41-4540%40%20%
Promoters
87%
Passives
13%
Detractors
0%
46-5087%13%0%
Promoters
33%
Passives
0%
Detractors
67%
51-5533%0%67%
Promoters
33%
Passives
17%
Detractors
50%
56-6033%17%50%

Versace NPS by Usage

Versace's NPS was rated the highest by customers who have used Versace's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
35
Less than 1 Year35
1 to 2 Years
56
1 to 2 Years56
2 to 5 Years
58
2 to 5 Years58
5 to 10 Years
52
5 to 10 Years52
Over 10 Years
56
Over 10 Years56

Versace NPS vs. Competitors

Compared to its competitors, Versace's NPS is rated right above Gucci, and is preceded by Armani.

COMPANYNPS Score
Armani
53
Versace
37
Gucci
31
canada goose
21

Versace NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Versace's NPS is rated right above Crocs, and is preceded by Glossier.

Versace Customer Reviews

Out of the 27 Versace customer reviews 25 were positive and 2 were constructive. Versace customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Versace is the best fashion brand i have ever seen, Fashion of all time
What do you value most about this brand?
good better best never let it rest
What do you value most about this brand?
it is pleasant and valuable
What do you value most about this brand?
uniqueness, it is different from the rest.
What do you value most about this brand?
very good love it sm

Versace Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Versace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77
77%
23
23%
Versace Customer Loyalty

Versace Customer Loyalty Score by Gender

Male customers rated Versace's Customer Loyalty score 21% higher than Female customers.

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Male
96%
Yes
Female
75%
Yes

Versace Customer Loyalty Score by Ethnicity

Versace's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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80
out of 100
Caucasian
87
out of 100
Hispanic or Latino
87
out of 100
African American/Black
90
out of 100
Asian or Pacific Islander
78
out of 100
Other

Versace Customer Loyalty Score by Age

Versace's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
18-25
84%
18-2584%
26-30
72%
26-3072%
31-35
89%
31-3589%
36-40
85%
36-4085%
41-45
100%
41-45100%
46-50
78%
46-5078%
51-55
100%
51-55100%
56-60
100%
56-60100%

Versace Customer Loyalty Score by Usage

Versace's Customer Loyalty score was rated the highest by customers who have used Versace's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
69%
1 to 2 Years
82%
2 to 5 Years
89%
5 to 10 Years
91%
Over 10 Years
90%

Versace Customer Loyalty Score by Industry

Versace's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Retail industry customers.

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Tech
87%
Accounting
79%
Aerospace and Aviation
78%
Fashion and Beauty
78%
Arts and Entertainment
78%
Banking and Financial Services
87%
Business and Consumer Services
79%
Business Supplies and Equipment
70%
Consulting
70%
Education
100%
Healthcare, Hospitals and Medicine
100%
Marketing, Advertising and Research
82%
Retail
55%
Textiles
100%

Versace Customer Loyalty vs. Competitors

Compared to its competitors, Versace's Customer Loyalty score is rated right above Gucci, and is preceded by Armani.

COMPANYCustomer Loyalty Score
Armani82%
Versace77%
Gucci76%
canada goose71%

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Versace's Customer Loyalty score is rated right above Glossier, and is preceded by Crocs.

COMPANYCustomer Loyalty Score
American Eagle Outfitters87%
Vans85%
Nike83%
Uniqlo81%
CHANEL79%
Crocs79%
Versace77%
Glossier77%
Gucci76%

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Versace's Logo
VS
American Eagle Outfitters' Logo
Vans' Logo
Nike's Logo
Uniqlo's Logo
CHANEL's Logo
Crocs' Logo
Glossier's Logo
Gucci's Logo

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Versace Product Quality

4.2/5

Versace has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Versace Product Information

Versace’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Business Supplies and Equipment industry rated Versace's product the highest. Reviewers from the Accounting industry rated Versace the lowest at 4.3.

Website
http://www.versace.com/
Company Size
5,001-10,000 Employees

Industry

Ecommerce and Marketplaces

Quick Insights into Versace Product Quality

Versace's Product Quality score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers ages 56-60.

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Ranked Versace Product Quality the Highest

Business Supplies and Equipment
5
46-50
4.9
1 to 2 Years
4.4

Ranked Versace Product Quality the Lowest

Over 10 Years
3.9
Tech
3.5
56-60
2.6

Versace Product Quality Score by Gender

Versace's Product Quality score was rated 4.2 by both Female and Male customers on Comparably.

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Male

4.2/5

Female

4.2/5

Versace Product Quality Score by Ethnicity

Versace's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
4.2
Other4.2

Versace Product Quality Score by Age

Versace's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
4.4
18-254.4
26-30
4.3
26-304.3
31-35
3.8
31-353.8
36-40
4
36-404
41-45
3.5
41-453.5
46-50
4.9
46-504.9
51-55
3.5
51-553.5
56-60
2.6
56-602.6

Versace Product Quality Score by Usage

Versace's Product Quality score was rated the highest by customers who have used Versace's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
4.4
2 to 5 Years
4.3
5 to 10 Years
4.1
Over 10 Years
3.9

Versace Product Quality Score by Industry

Versace's Product Quality score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Tech industry customers.

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Tech
3.5
Accounting
4.3
Aerospace and Aviation
3.5
Fashion and Beauty
4.2
Arts and Entertainment
4.4
Banking and Financial Services
3.5
Business and Consumer Services
3.9
Business Supplies and Equipment
5
Consulting
4.3
Education
4.6
Healthcare, Hospitals and Medicine
4.1
Marketing, Advertising and Research
4.3
Retail
5
Textiles
5

Versace Product Quality vs. Competitors

Compared to its competitors, Versace's Product Quality score is rated right above Gucci, and is preceded by Armani.

COMPANYProduct Quality Score
Armani4.5/5
Versace4.2/5
Gucci4.2/5
canada goose4/5

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Versace's Product Quality score is rated right above American Eagle Outfitters, and is preceded by CHANEL.

COMPANYProduct Quality Score
Uniqlo4.3/5
Nike4.3/5
Vans4.3/5
Glossier4.3/5
CHANEL4.2/5
Versace4.2/5
American Eagle Outfitters4.2/5
Gucci4.2/5
Crocs4.1/5

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Versace's Logo
VS
Uniqlo's Logo
Nike's Logo
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Glossier's Logo
CHANEL's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Versace Pricing

Versace ROI & Value For Money

3.9/5

Versace has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Versace Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Versace.

Quick Insights into Versace ROI

Versace's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers ages 56-60.

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Ranked Versace ROI the Highest

Retail
4.9
46-50
4.4
1 to 2 Years
4.1

Ranked Versace ROI the Lowest

Less than 1 Year
3.8
Banking and Financial Services
3.3
56-60
3

Versace ROI Score by Gender

Female customers rated Versace's ROI score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

Versace ROI Score by Ethnicity

Versace's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
3.9
Hispanic or Latino3.9
African American/Black
4
African American/Black4
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
4
Other4

Versace ROI Score by Age

Versace's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
3.9
26-303.9
31-35
3.9
31-353.9
36-40
3.7
36-403.7
41-45
3.7
41-453.7
46-50
4.4
46-504.4
51-55
3.5
51-553.5
56-60
3
56-603

Versace ROI Score by Usage

Versace's ROI score was rated the highest by customers who have used Versace's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.8
1 to 2 Years
4.1
2 to 5 Years
3.9
5 to 10 Years
3.9
Over 10 Years
4.1

Versace ROI Score by Industry

Versace's ROI score was rated the highest by Retail industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech
3.6
Accounting
4
Aerospace and Aviation
4
Fashion and Beauty
4.1
Arts and Entertainment
4.1
Banking and Financial Services
3.3
Business and Consumer Services
3.5
Business Supplies and Equipment
4
Consulting
4.1
Education
4.4
Healthcare, Hospitals and Medicine
3.5
Marketing, Advertising and Research
3.9
Retail
4.9
Textiles
4.1

Versace Pricing vs. Competitors

Compared to its competitors, Versace's ROI score is rated right above Gucci, and is preceded by Armani.

COMPANYPricing Score
Armani4.2/5
Versace3.9/5
Gucci3.8/5
canada goose3.8/5

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Versace's ROI score is rated right above Glossier, and is preceded by CHANEL.

COMPANYPricing Score
Vans4/5
Uniqlo4/5
Nike3.9/5
CHANEL3.9/5
Versace3.9/5
Glossier3.9/5
American Eagle Outfitters3.8/5
Gucci3.8/5
Crocs3.7/5

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Versace's Logo
VS
Vans' Logo
Uniqlo's Logo
Nike's Logo
CHANEL's Logo
Glossier's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Versace Customer Satisfaction (CSAT)

Versace Customer Satisfaction (CSAT) Score

81 / 100

Versace has an overall Customer Satisfaction score of 81 rated by its users and customers.

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Very Satisfied47%
Satisfied34%
Neither Satisfied nor Dissatisfied9%
Dissatisfied3%
Very Dissatisfied7%
Very Satisfied
47%
Satisfied
34%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
7%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Versace Customer Satisfaction

Versace's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Textiles industry.

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Ranked Versace Customer Satisfaction the Highest

46-50
100%
1 to 2 Years
92%
Arts and Entertainment
90%

Ranked Versace Customer Satisfaction the Lowest

Over 10 Years
71%
41-45
50%
Textiles
34%

Versace Customer Satisfaction Score by Gender

Male customers rated Versace's Customer Satisfaction score 6 points higher than Female customers.

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85 / 100
Male
Very Satisfied
48%
Satisfied
37%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
7%
79 / 100
Female
Very Satisfied
43%
Satisfied
36%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
1%
Very Dissatisfied
9%

Versace Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Versace's Customer Satisfaction (CSAT) score was rated 79% according to Caucasian users and customers.

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79 / 100
Very Satisfied61%
Satisfied18%
Neither Satisfied nor Dissatisfied7%
Dissatisfied4%
Very Dissatisfied10%
Very Satisfied
61%
Satisfied
18%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
10%

CSAT according to Hispanic or Latino

Versace's Customer Satisfaction (CSAT) score was rated 82% according to Hispanic or Latino users and customers.

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82 / 100
Very Satisfied29%
Satisfied53%
Neither Satisfied nor Dissatisfied12%
Dissatisfied0%
Very Dissatisfied6%
Very Satisfied
29%
Satisfied
53%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
6%

CSAT according to African American/Black

Versace's Customer Satisfaction (CSAT) score was rated 89% according to African American/Black users and customers.

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89 / 100
Very Satisfied50%
Satisfied39%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied11%
Very Satisfied
50%
Satisfied
39%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%

CSAT according to Asian or Pacific Islander

Versace's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.

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85 / 100
Very Satisfied29%
Satisfied56%
Neither Satisfied nor Dissatisfied12%
Dissatisfied3%
Very Dissatisfied0%
Very Satisfied
29%
Satisfied
56%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
3%
Very Dissatisfied
0%

CSAT according to Other

Versace's Customer Satisfaction (CSAT) score was rated 76% according to Other users and customers.

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76 / 100
Very Satisfied47%
Satisfied29%
Neither Satisfied nor Dissatisfied11%
Dissatisfied0%
Very Dissatisfied13%
Very Satisfied
47%
Satisfied
29%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
13%

Versace Customer Satisfaction Score by Age

Versace's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25 CSAT Score
85%
Very Satisfied
46%
Satisfied
39%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
2%
18-2585%
26-30 CSAT Score
90%
Very Satisfied
35%
Satisfied
55%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
26-3090%
31-35 CSAT Score
79%
Very Satisfied
29%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
21%
31-3579%
36-40 CSAT Score
60%
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
36-4060%
41-45 CSAT Score
50%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
41-4550%
46-50 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%
56-60 CSAT Score
60%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
56-6060%

Versace Customer Satisfaction Score by Usage

Versace's Customer Satisfaction score was rated the highest by customers who have used Versace's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
73
1 to 2 Years
92
2 to 5 Years
86
5 to 10 Years
76
Over 10 Years
71

Versace Customer Satisfaction Score by Industry

Versace's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Textiles industry customers.

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Tech
83
Accounting
73
Fashion and Beauty
88
Arts and Entertainment
90
Banking and Financial Services
60
Business and Consumer Services
75
Education
67
Healthcare, Hospitals and Medicine
50
Marketing, Advertising and Research
86
Textiles
34

Versace Customer Satisfaction vs. Competitors

Compared to its competitors, Versace's Customer Satisfaction score is rated right above Gucci, and is preceded by Armani.

COMPANYCustomer Satisfaction (CSAT) Score
Armani88%
Versace81%
Gucci79%
canada goose73%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Versace's Customer Satisfaction score is rated right above CHANEL, and is preceded by American Eagle Outfitters.

COMPANYCustomer Satisfaction (CSAT) Score
Uniqlo88%
Nike86%
Vans85%
American Eagle Outfitters82%
Versace81%
CHANEL80%
Glossier79%
Crocs79%
Gucci79%

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VS
Uniqlo's Logo
Nike's Logo
Vans' Logo
American Eagle Outfitters' Logo
CHANEL's Logo
Glossier's Logo
Crocs' Logo
Gucci's Logo

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Versace Customer Service

4/5

Versace has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Versace's Customer Service

Address

Italy


Website

http://www.versace.com/


Phone Number

39 02 760931

Quick Insights into Versace Customer Service

Versace's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers ages 56-60.

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Ranked Versace Customer Service the Highest

Retail
5
46-50
4.5
1 to 2 Years
4.2

Ranked Versace Customer Service the Lowest

Less than 1 Year
3.9
Tech
3.5
56-60
2.6

Versace Customer Service Score by Gender

Female customers rated Versace's Customer Service score 0.2 stars higher than Male customers.

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Male

4/5

Female

4.2/5

Versace Customer Service Score by Ethnicity

Versace's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
20
40
60
80
100
Caucasian
4.2
Caucasian4.2
Hispanic or Latino
4
Hispanic or Latino4
African American/Black
4
African American/Black4
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
4
Other4

Versace Customer Service Score by Age

Versace's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25
4.3
18-254.3
26-30
3.9
26-303.9
31-35
3.8
31-353.8
36-40
3.7
36-403.7
41-45
2.8
41-452.8
46-50
4.5
46-504.5
51-55
3.5
51-553.5
56-60
2.6
56-602.6

Versace Customer Service Score by Usage

Versace's Customer Service score was rated the highest by customers who have used Versace's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.2
2 to 5 Years
4.1
5 to 10 Years
3.9
Over 10 Years
4.1

Versace Customer Service Score by Industry

Versace's Customer Service score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.

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Tech
3.5
Accounting
4.2
Aerospace and Aviation
3.9
Fashion and Beauty
4.2
Arts and Entertainment
4.4
Banking and Financial Services
3.5
Business and Consumer Services
3.5
Business Supplies and Equipment
4.3
Consulting
4.1
Education
4
Healthcare, Hospitals and Medicine
3.9
Marketing, Advertising and Research
3.8
Retail
5
Textiles
4.5

Versace Customer Service vs. Competitors

Compared to its competitors, Versace's Customer Service score is rated right above Gucci, and is preceded by Armani.

COMPANYCustomer Service Score
Armani4.3/5
Versace4/5
Gucci4/5
canada goose3.9/5

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Versace's Customer Service score is rated right above American Eagle Outfitters, and is preceded by CHANEL.

COMPANYCustomer Service Score
Glossier4.2/5
Uniqlo4.1/5
Nike4.1/5
Vans4.1/5
CHANEL4.1/5
Versace4/5
American Eagle Outfitters4/5
Gucci4/5
Crocs3.9/5

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VS
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Uniqlo's Logo
Nike's Logo
Vans' Logo
CHANEL's Logo
American Eagle Outfitters' Logo
Gucci's Logo
Crocs' Logo

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Versace as an Employer

4.3/5

Versace has a 4.3/5 stars for its overall company culture rated by their employees

  Versace CEO
top
10%
CEO of Versace

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Versace scored a 37 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Versace would recommend the brand to a friend. ENPS measures how likely Versace employees would recommend working at Versace to a friend.

Net Promoter Score

37
NPS Score
61%Promoters
15%Passive
24%Detractors

Employee Net Promoter Score

35
eNPS Score
59%Promoters
17%Passive
24%Detractors

Global Ranking Snapshot

Versace is ranked #64 in the Global Top 100 Brands. It ranks just behind PUMA and just ahead of Visa.

RANKCOMPANYCEOINDUSTRY
62
American Express  American Express CEO
Stephen Squeri
Banking and Financial Services
63
PUMA  PUMA CEO
Arne Freundt
Fashion and Beauty
64
Versace  Versace CEO
Mr. Jonathan Akeroyd
Fashion and Beauty
65
Visa  Visa CEO
Ryan McInerney
Banking and Financial Services
66
Adobe  Adobe CEO
Shantanu Narayen
Tech
67
Block  Block CEO
Jack Dorsey
Tech
68
Whole Foods Market  Whole Foods Market CEO
Jason Buechel
Retail

Fashion and Beauty Ranking Snapshot

Versace is ranked #13 in the Fashion and Beauty Industry. It ranks just behind PUMA and just ahead of MAC Cosmetics.

RANKCOMPANYLocation
11
SEPHORA
San Francisco, CA
12
PUMA
Herzogenaurach
13
Versace
Austin
14
MAC Cosmetics
New York City, NY
15
LVMH
Paris
16
Tommy Hilfiger
Amsterdam
17
Foot Locker
New York City, NY