Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Levi Strauss & Co. is

Ranked

#18

Fashion and Beauty Brands

Brand Page

Levi Strauss & Co.

Marketing or Exec? Claim Your Free Account

Levi Strauss & Co.

Rate this Brand

Levi Strauss & Co. is ranked #18 in Fashion and Beauty Brands

About Levi Strauss & Co. Brand

Levi Strauss & Co. is a brand-name apparel company designs, markets, and sells jeans, casual and dress pants, jackets, skirts, and more. Levi Strauss & Co.’s brand is ranked #113 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Levi Strauss & Co.. When compared to other organizations within the Fashion and Beauty industry, Levi Strauss & Co. is ranked #18. Among its major competitors, Levi Strauss & Co. is ranked in 4th place for NPS while DC Shoes is 1st, and American Eagle Outfitters is 2nd.Their current valuation is $1.91B

Brand at a Glance

74%

Customer Loyalty

4.1/5

Product Quality

3.9/5

Pricing

3.8/5

Customer Service

Levi Strauss & Co. Ranking

^#113 in Global Best Brands
^#18 in Fashion and Beauty
^#3 / 4 of its competitors

Levi Strauss & Co. NPS

Levi Strauss & Co.'s Net Promoter Score (NPS) is a 17 with 47% Promoters, 23% Passives, and 30% Detractors. Net Promoter Score tracks whether Levi Strauss & Co.'s customers would recommend using the product based on a scale of -100 to 100.

Levi Strauss & Co. Overall NPS

NPS

47%	Promoters
23%	Passives
30%	Detractors

Levi Strauss & Co. NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2024 15	Sep 2024	15
Oct 2024 15	Oct 2024	15
Nov 2024 15	Nov 2024	15
Dec 2024 15	Dec 2024	15
Jan 2025 15	Jan 2025	15
Feb 2025 15	Feb 2025	15
Apr 2025 15	Apr 2025	15
May 2025 15	May 2025	15
Aug 2025 17	Aug 2025	17
Sep 2025 15	Sep 2025	15
Oct 2025 15	Oct 2025	15
Nov 2025 16	Nov 2025	16

How Other Brands Compare

Levi Strauss & Co. is ranked third for NPS among its competitors. American Eagle Outfitters and Kate Spade come in first and second, with Macy's coming in at #4. Among those competitors, it is the lowest valued company behind Macy's.

	Levi Strauss & Co.	American Eagle Outfitters	Macy's	Kate Spade
Global Ranking	#113	#25	#254	#721
NPS	17	44	-11	41
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$1.91B	$4.15B	$4.88B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Levi Strauss & Co. NPS by Gender

Female customers rated Levi Strauss & Co.'s NPS 26 points higher than Male customers.

Male

Levi Strauss & Co.'s NPS was rated 23 by Male customers on Comparably.

44%

Promoters

35%

Passives

21%

Detractors

Female

Levi Strauss & Co.'s NPS was rated 49 by Female customers on Comparably.

64%

Promoters

21%

Passives

15%

Detractors

Levi Strauss & Co. NPS by Ethnicity

Levi Strauss & Co.'s NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 17	Caucasian	17
Hispanic or Latino 36	Hispanic or Latino	36
African American/Black 80	African American/Black	80
Asian or Pacific Islander 44	Asian or Pacific Islander	44
Other 60	Other	60

Levi Strauss & Co. NPS by Age

Levi Strauss & Co.'s NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

57%

35%

26-30

67%

25%

31-35

37%

25%

38%

36-40

29%

57%

14%

41-45

75%

25%

46-50

50%

25%

56-60

40%

20%

40%

Levi Strauss & Co. NPS by Usage

Levi Strauss & Co.'s NPS was rated the highest by customers who have used Levi Strauss & Co.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 12	Less than 1 Year	12
1 to 2 Years 30	1 to 2 Years	30
2 to 5 Years 47	2 to 5 Years	47
5 to 10 Years 40	5 to 10 Years	40
Over 10 Years 30	Over 10 Years	30

Levi Strauss & Co. NPS vs. Competitors

Compared to its competitors, Levi Strauss & Co.'s NPS is rated right above Lee, and is preceded by Kate Spade.

COMPANY		NPS Score
	DC Shoes	46
	American Eagle Outfitters	44
	Kate Spade	41
	Levi Strauss & Co.	17
	Lee	5
	Brayola	N/A
	Macy's	-11
	Shoptiques	-50

Levi Strauss & Co. NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Levi Strauss & Co.'s NPS is rated right below Gucci.

COMPANY		NPS Score
	Nike	48
	Vans	47
	American Eagle Outfitters	44
	Uniqlo	40
	CHANEL	39
	Glossier	38
	Crocs	34
	Gucci	31
	Levi Strauss & Co.	17

Levi Strauss & Co. Customer Reviews

Out of the 17 Levi Strauss & Co. customer reviews 14 were positive and 3 were constructive. Levi Strauss & Co. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Levi Strauss & Co. Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Levi Strauss & Co. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Levi Strauss & Co. Customer Loyalty Score by Gender

Female customers rated Levi Strauss & Co.'s Customer Loyalty score 3% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Levi Strauss & Co..

Male

73%

Yes

Female

76%

Yes

Levi Strauss & Co. Customer Loyalty Score by Ethnicity

Levi Strauss & Co.'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Levi Strauss & Co..

out of 100

Caucasian

out of 100

Hispanic or Latino

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Levi Strauss & Co. Customer Loyalty Score by Age

Levi Strauss & Co.'s Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Levi Strauss & Co..

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 72%	18-25	72%
26-30 63%	26-30	63%
31-35 78%	31-35	78%
36-40 74%	36-40	74%
41-45 70%	41-45	70%
46-50 100%	46-50	100%
56-60 82%	56-60	82%

Levi Strauss & Co. Customer Loyalty Score by Usage

Levi Strauss & Co.'s Customer Loyalty score was rated the highest by customers who have used Levi Strauss & Co.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	44%
1 to 2 Years	60%
2 to 5 Years	76%
5 to 10 Years	88%
Over 10 Years	77%

Levi Strauss & Co. Customer Loyalty Score by Industry

Levi Strauss & Co.'s Customer Loyalty score was rated the highest by Fashion and Beauty industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	61%
Accounting	73%
Fashion and Beauty	100%
Arts and Entertainment	82%
Business and Consumer Services	82%
Marketing, Advertising and Research	61%
Retail	100%

Levi Strauss & Co. Customer Loyalty vs. Competitors

Compared to its competitors, Levi Strauss & Co.'s Customer Loyalty score is rated right above Brayola, and is preceded by Macy's.

COMPANY		Customer Loyalty Score
	Shoptiques	100%
	DC Shoes	88%
	American Eagle Outfitters	87%
	Lee	80%
	Kate Spade	78%
	Macy's	77%
	Levi Strauss & Co.	74%
	Brayola	N/A

Unlock Levi Strauss & Co. Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Levi Strauss & Co. Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Levi Strauss & Co.'s Customer Loyalty score is rated right below Gucci.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Glossier	77%
	Gucci	76%
	Levi Strauss & Co.	74%

Unlock Levi Strauss & Co. Customer Loyalty vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Levi Strauss & Co. Customer Loyalty vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Levi Strauss & Co. Product Quality

4.1/5

Levi Strauss & Co. has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Levi Strauss & Co. overall Product Quality score rated by its users and customers.

Levi Strauss & Co. Product Information

Levi Strauss & Co.’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Levi Strauss & Co.'s product the highest. Reviewers from the Arts and Entertainment industry rated Levi Strauss & Co. the lowest at 3.1.

Website: http://levistrauss.com/

Company Size: 10,000+ Employees

Industry

Fashion and Beauty

Quick Insights into Levi Strauss & Co. Product Quality

Levi Strauss & Co.'s Product Quality score was rated highest by African American/Black customers, and rated lowest by customers ages 31-35.

Sign Up to unlock insights into how customers have ranked Levi Strauss & Co. Product Quality.

Ranked Levi Strauss & Co. Product Quality the Highest

African American/Black	4.8
Business and Consumer Services	4.8
18-25	4.5

Ranked Levi Strauss & Co. Product Quality the Lowest

Over 10 Years	3.8
Arts and Entertainment	3.1
31-35	3

Levi Strauss & Co. Product Quality Score by Gender

Female customers rated Levi Strauss & Co.'s Product Quality score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Levi Strauss & Co..

Male

3.9/5

Female

4.3/5

Levi Strauss & Co. Product Quality Score by Ethnicity

Levi Strauss & Co.'s Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Levi Strauss & Co..

Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 4.8	African American/Black	4.8
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 4.8	Other	4.8

Levi Strauss & Co. Product Quality Score by Age

Levi Strauss & Co.'s Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Levi Strauss & Co..

Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4.2	26-30	4.2
31-35 3	31-35	3
36-40 4.4	36-40	4.4
41-45 4.1	41-45	4.1
46-50 4.4	46-50	4.4
56-60 3.4	56-60	3.4

Levi Strauss & Co. Product Quality Score by Usage

Levi Strauss & Co.'s Product Quality score was rated the highest by customers who have used Levi Strauss & Co.'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4
1 to 2 Years	4.3
2 to 5 Years	4.1
5 to 10 Years	4.5
Over 10 Years	3.8

Levi Strauss & Co. Product Quality Score by Industry

Levi Strauss & Co.'s Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.3
Accounting	3.8
Fashion and Beauty	4.8
Arts and Entertainment	3.1
Business and Consumer Services	4.8
Marketing, Advertising and Research	4.5
Retail	4.3

Levi Strauss & Co. Product Quality vs. Competitors

Compared to its competitors, Levi Strauss & Co.'s Product Quality score is rated right above Lee, and is preceded by DC Shoes.

COMPANY		Product Quality Score
	Kate Spade	4.2/5
	American Eagle Outfitters	4.2/5
	DC Shoes	4.1/5
	Levi Strauss & Co.	4.1/5
	Lee	3.7/5
	Macy's	3.1/5
	Shoptiques	2.7/5
	Brayola	N/A

Unlock Levi Strauss & Co. Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Levi Strauss & Co. Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Levi Strauss & Co.'s Product Quality score is rated right above Crocs, and is preceded by Gucci.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Levi Strauss & Co.	4.1/5
	Crocs	4.1/5

Unlock Levi Strauss & Co. Product Quality vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Levi Strauss & Co. Product Quality vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Levi Strauss & Co. Pricing

Levi Strauss & Co. ROI & Value For Money

3.9/5

Levi Strauss & Co. has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Levi Strauss & Co. overall ROI score rated by its users and customers.

Levi Strauss & Co. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Accounting industry think that they had the lowest ROI from Levi Strauss & Co..

Quick Insights into Levi Strauss & Co. ROI

Levi Strauss & Co.'s ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 56-60.

Sign Up to unlock insights into how customers have ranked Levi Strauss & Co. ROI score.

Ranked Levi Strauss & Co. ROI the Highest

41-45	4.6
African American/Black	4.5
Fashion and Beauty	4.3

Ranked Levi Strauss & Co. ROI the Lowest

Male	3.6
Caucasian	3.5
56-60	3.1

Levi Strauss & Co. ROI Score by Gender

Female customers rated Levi Strauss & Co.'s ROI score 0.5 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Levi Strauss & Co..

Male

3.6/5

Female

4.1/5

Levi Strauss & Co. ROI Score by Ethnicity

Levi Strauss & Co.'s ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Levi Strauss & Co..

Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4.3	Other	4.3

Levi Strauss & Co. ROI Score by Age

Levi Strauss & Co.'s ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Levi Strauss & Co..

Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.7	26-30	3.7
31-35 3.6	31-35	3.6
36-40 4.2	36-40	4.2
41-45 4.6	41-45	4.6
46-50 4	46-50	4
56-60 3.1	56-60	3.1

Levi Strauss & Co. ROI Score by Usage

Levi Strauss & Co.'s ROI score was rated the highest by customers who have used Levi Strauss & Co.'s products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.8
1 to 2 Years	3.8
2 to 5 Years	4
5 to 10 Years	3.9
Over 10 Years	3.7

Levi Strauss & Co. ROI Score by Industry

Levi Strauss & Co.'s ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.9
Accounting	3.7
Fashion and Beauty	4.3
Arts and Entertainment	4.1
Business and Consumer Services	4.1
Marketing, Advertising and Research	4.2
Retail	4.3

Levi Strauss & Co. Pricing vs. Competitors

Compared to its competitors, Levi Strauss & Co.'s ROI score is rated right above American Eagle Outfitters, and is preceded by Kate Spade.

COMPANY		Pricing Score
	Kate Spade	4.1/5
	Levi Strauss & Co.	3.9/5
	American Eagle Outfitters	3.8/5
	DC Shoes	3.8/5
	Lee	3.5/5
	Macy's	3.1/5
	Shoptiques	2.5/5
	Brayola	N/A

Unlock Levi Strauss & Co. ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Levi Strauss & Co. ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Levi Strauss & Co.'s ROI score is rated right above Glossier, and is preceded by CHANEL.

COMPANY		Pricing Score
	Vans	4/5
	Uniqlo	4/5
	Nike	3.9/5
	CHANEL	3.9/5
	Levi Strauss & Co.	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5

Unlock Levi Strauss & Co. ROI vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Levi Strauss & Co. ROI vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Levi Strauss & Co. Customer Satisfaction (CSAT)

Levi Strauss & Co. Customer Satisfaction (CSAT) Score

78 / 100

Levi Strauss & Co. has an overall Customer Satisfaction score of 78 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	39%
Satisfied	39%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	2%
Very Dissatisfied	9%

Very Satisfied

39%

Satisfied

39%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Levi Strauss & Co. Customer Satisfaction

Levi Strauss & Co.'s Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Arts and Entertainment industry.

Sign Up to unlock insights into how customers have ranked Levi Strauss & Co. Customer Satisfaction.

Ranked Levi Strauss & Co. Customer Satisfaction the Highest

18-25	100%
Accounting	100%
African American/Black	100%

Ranked Levi Strauss & Co. Customer Satisfaction the Lowest

Caucasian	67%
56-60	50%
Arts and Entertainment	40%

Levi Strauss & Co. Customer Satisfaction Score by Gender

Female customers rated Levi Strauss & Co.'s Customer Satisfaction score 15 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Levi Strauss & Co..

74 / 100

Male

	Very Satisfied	43%
	Satisfied	31%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	0%
	Very Dissatisfied	17%

89 / 100

Female

	Very Satisfied	32%
	Satisfied	57%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	0%
	Very Dissatisfied	4%

Levi Strauss & Co. Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Levi Strauss & Co. Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Levi Strauss & Co..

67 / 100

Very Satisfied	29%
Satisfied	38%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	19%

Very Satisfied

29%

Satisfied

38%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

19%

CSAT according to Hispanic or Latino

Levi Strauss & Co. Customer Satisfaction (CSAT) score was rated 84% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Levi Strauss & Co..

84 / 100

Very Satisfied	67%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	16%

Very Satisfied

67%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

CSAT according to African American/Black

Levi Strauss & Co. Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Levi Strauss & Co..

100 / 100

Very Satisfied	60%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Levi Strauss & Co. Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Levi Strauss & Co..

88 / 100

Very Satisfied	38%
Satisfied	50%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

38%

Satisfied

50%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Levi Strauss & Co. Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Levi Strauss & Co..

100 / 100

Very Satisfied	0%
Satisfied	100%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

100%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Levi Strauss & Co. Customer Satisfaction Score by Age

Levi Strauss & Co.'s Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Levi Strauss & Co..

100

Breakdown

Age

Score

18-25

100%

26-30

78%

31-35

57%

36-40

100%

41-45

67%

46-50

67%

56-60

50%

Levi Strauss & Co. Customer Satisfaction Score by Usage

Levi Strauss & Co.'s Customer Satisfaction score was rated the highest by customers who have used Levi Strauss & Co.'s products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	84
1 to 2 Years	83
2 to 5 Years	91
5 to 10 Years	89
Over 10 Years	70

Levi Strauss & Co. Customer Satisfaction Score by Industry

Levi Strauss & Co.'s Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Levi Strauss & Co. Customer Satisfaction Score by Industry",
	"text": "Levi Strauss & Co.'s Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "Levi Strauss & Co.'s Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Levi Strauss & Co.'s Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Levi Strauss & Co.'s Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Levi Strauss & Co.'s Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Levi Strauss & Co.'s Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	83
Accounting	100
Arts and Entertainment	40
Business and Consumer Services	100
Marketing, Advertising and Research	100

Levi Strauss & Co. Customer Satisfaction vs. Competitors

Compared to its competitors, Levi Strauss & Co.'s Customer Satisfaction score is rated right above Lee, and is preceded by American Eagle Outfitters.

COMPANY		Customer Satisfaction (CSAT) Score
	Shoptiques	100%
	Kate Spade	85%
	DC Shoes	83%
	American Eagle Outfitters	82%
	Levi Strauss & Co.	78%
	Lee	55%
	Macy's	52%
	Brayola	0%

Unlock Levi Strauss & Co. Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Levi Strauss & Co. Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Levi Strauss & Co.'s Customer Satisfaction score is rated right below Gucci.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Nike	86%
	Vans	85%
	American Eagle Outfitters	82%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%
	Levi Strauss & Co.	78%

Unlock Levi Strauss & Co. Customer Satisfaction vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Levi Strauss & Co. Customer Satisfaction vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Levi Strauss & Co. Customer Service

3.8/5

Levi Strauss & Co. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Levi Strauss & Co. overall Customer Service score rated by its users and customers.

About Levi Strauss & Co.'s Customer Service

Address

San Francisco, CA

Website

http://levistrauss.com/

Quick Insights into Levi Strauss & Co. Customer Service

Levi Strauss & Co.'s Customer Service score was rated highest by African American/Black customers, and rated lowest by customers ages 31-35.

Sign Up to unlock insights into how customers have ranked Levi Strauss & Co. Customer Service score.

Ranked Levi Strauss & Co. Customer Service the Highest

African American/Black	4.6
41-45	4.5
Fashion and Beauty	4.4

Ranked Levi Strauss & Co. Customer Service the Lowest

Caucasian	3.6
Arts and Entertainment	3.5
31-35	3.2

Levi Strauss & Co. Customer Service Score by Gender

Female customers rated Levi Strauss & Co.'s Customer Service score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Levi Strauss & Co..

Male

3.8/5

Female

4.1/5

Levi Strauss & Co. Customer Service Score by Ethnicity

Levi Strauss & Co.'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Levi Strauss & Co..

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 4.6	African American/Black	4.6
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4.4	Other	4.4

Levi Strauss & Co. Customer Service Score by Age

Levi Strauss & Co.'s Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Levi Strauss & Co..

100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 3.7	26-30	3.7
31-35 3.2	31-35	3.2
36-40 4.2	36-40	4.2
41-45 4.5	41-45	4.5
46-50 4	46-50	4
56-60 4.1	56-60	4.1

Levi Strauss & Co. Customer Service Score by Usage

Levi Strauss & Co.'s Customer Service score was rated the highest by customers who have used Levi Strauss & Co.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.8
1 to 2 Years	4.2
2 to 5 Years	3.8
5 to 10 Years	4
Over 10 Years	3.8

Levi Strauss & Co. Customer Service Score by Industry

Levi Strauss & Co.'s Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4
Accounting	3.7
Fashion and Beauty	4.4
Arts and Entertainment	3.5
Business and Consumer Services	4.3
Marketing, Advertising and Research	4.2
Retail	4.3

Levi Strauss & Co. Customer Service vs. Competitors

Compared to its competitors, Levi Strauss & Co.'s Customer Service score is rated right above Lee, and is preceded by DC Shoes.

COMPANY		Customer Service Score
	Kate Spade	4.1/5
	American Eagle Outfitters	4/5
	DC Shoes	3.8/5
	Levi Strauss & Co.	3.8/5
	Lee	3/5
	Macy's	2.9/5
	Shoptiques	2.5/5
	Brayola	N/A

Unlock Levi Strauss & Co. Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Levi Strauss & Co. Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Levi Strauss & Co.'s Customer Service score is rated right above Crocs, and is preceded by Gucci.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Uniqlo	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	CHANEL	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Levi Strauss & Co.	3.8/5
	Crocs	3.8/5

Unlock Levi Strauss & Co. Customer Service vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Levi Strauss & Co. Customer Service vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Levi Strauss & Co. as an Employer

3.2/5

Levi Strauss & Co. has a 3.2/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Levi Strauss & Co.

Charles Bergh

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Levi Strauss & Co. scored a 17 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Levi Strauss & Co. would recommend the brand to a friend. ENPS measures how likely Levi Strauss & Co. employees would recommend working at Levi Strauss & Co. to a friend.

Net Promoter Score

NPS Score

47%	Promoters
23%	Passive
30%	Detractors

Employee Net Promoter Score

-16

eNPS Score

34%	Promoters
16%	Passive
50%	Detractors

Global Ranking Snapshot

Levi Strauss & Co. is ranked #113 in the Global Top 100 Brands. It ranks just behind General Mills Inc. and just ahead of AB InBev.

RANK			INDUSTRY
111	Mattel, Inc.	Ynon Kreiz	Consumer Goods
112	General Mills Inc.	Jeff Harmening	Consumer Goods
113	Levi Strauss & Co.	Charles Bergh	Fashion and Beauty
114	AB InBev	Michel Doukeris	Food and Beverages
115	Domino's Pizza	Richard Allison	Retail
116	Six Flags	Michael Spanos	Media and Entertainment
117	National Football League (NFL)		Media and Entertainment

Fashion and Beauty Ranking Snapshot

Levi Strauss & Co. is ranked #18 in the Fashion and Beauty Industry. It ranks just behind Foot Locker and just ahead of Gap Inc..

RANK		Location
16	Tommy Hilfiger	Amsterdam
17	Foot Locker	New York City, NY
18	Levi Strauss & Co.	San Francisco, CA
19	Gap Inc.	San Francisco, CA
20	Etsy	Brooklyn, NY
21	Zappos	Las Vegas, NV
22	H&M	Stockholm