Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Kate Spade is

Ranked

#68

Fashion and Beauty Brands

Brand Page

Kate Spade

Marketing or Exec? Claim Your Free Account

Kate Spade

Rate this Brand

Kate Spade is ranked #68 in Fashion and Beauty Brands

About Kate Spade's Brand

Crisp color, graphic prints and playful sophistication are the hallmarks of kate spade new york. Kate Spade’s brand is ranked #721 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Kate Spade. When compared to other organizations within the Fashion and Beauty industry, Kate Spade is ranked #68. Among its major competitors, Kate Spade is ranked in 2nd place for NPS while Coach is 1st, and Cole Haan is 3rd.

Brand at a Glance

78%

Customer Loyalty

4.2/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

Kate Spade Ranking

^#721 in Global Best Brands
^#68 in Fashion and Beauty
^#2 / 4 of its competitors

Kate Spade NPS

Kate Spade's Net Promoter Score (NPS) is a 41 with 63% Promoters, 15% Passives, and 22% Detractors. Net Promoter Score tracks whether Kate Spade's customers would recommend using the product based on a scale of -100 to 100.

Kate Spade Overall NPS

NPS

63%	Promoters
15%	Passives
22%	Detractors

Kate Spade NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 43	Oct 2024	43
Nov 2024 43	Nov 2024	43
Dec 2024 41	Dec 2024	41
Jan 2025 41	Jan 2025	41
Feb 2025 41	Feb 2025	41
Mar 2025 42	Mar 2025	42
May 2025 40	May 2025	40
Aug 2025 40	Aug 2025	40
Sep 2025 40	Sep 2025	40
Oct 2025 42	Oct 2025	42
Nov 2025 40	Nov 2025	40
Dec 2025 42	Dec 2025	42

How Other Brands Compare

Kate Spade is ranked second for NPS among its competitors. Coach and Alex and Ani come in first and third, with Poshmark coming in at #4.

	Kate Spade	Poshmark	Coach	Alex and Ani
Global Ranking	#721	#343	#497	#-
NPS	41	-19	41	9
Valuation Updated every 24 hours for public companies	-	$600.00M	$3.29B	$1.25B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Kate Spade NPS by Gender

Female customers rated Kate Spade's NPS 13 points higher than Male customers.

Male

Kate Spade's NPS was rated 40 by Male customers on Comparably.

60%

Promoters

20%

Passives

20%

Detractors

Female

Kate Spade's NPS was rated 53 by Female customers on Comparably.

67%

Promoters

19%

Passives

14%

Detractors

Kate Spade NPS by Ethnicity

Kate Spade's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 66	Caucasian	66
Hispanic or Latino 46	Hispanic or Latino	46
Asian or Pacific Islander 18	Asian or Pacific Islander	18
Other 37	Other	37

Kate Spade NPS by Age

Kate Spade's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

23%

10%

26-30

33%

34%

33%

31-35

86%

14%

36-40

100%

41-45

67%

33%

46-50

75%

25%

51-55

80%

20%

56-60

60%

20%

Kate Spade NPS by Usage

Kate Spade's NPS was rated the highest by customers who have used Kate Spade's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 40	Less than 1 Year	40
1 to 2 Years 69	1 to 2 Years	69
2 to 5 Years 70	2 to 5 Years	70
5 to 10 Years 37	5 to 10 Years	37
Over 10 Years 19	Over 10 Years	19

Kate Spade NPS vs. Competitors

Compared to its competitors, Kate Spade's NPS is rated right above Cole Haan, and is preceded by Coach.

COMPANY		NPS Score
	Coach	41
	Kate Spade	41
	Cole Haan	22
	Alex and Ani	9
	Brayola	N/A
	Poshmark	-19

Kate Spade NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Kate Spade's NPS is rated right above Uniqlo, and is preceded by American Eagle Outfitters.

COMPANY		NPS Score
	Nike	48
	Vans	47
	American Eagle Outfitters	44
	Kate Spade	41
	Uniqlo	40
	CHANEL	39
	Glossier	38
	Crocs	34
	Gucci	31

Kate Spade Customer Reviews

Out of the 15 Kate Spade customer reviews 14 were positive and 1 was constructive. Kate Spade customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Kate Spade Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Kate Spade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78%

22%

Kate Spade Customer Loyalty Score by Gender

Female customers rated Kate Spade's Customer Loyalty score 22% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kate Spade.

Male

64%

Yes

Female

86%

Yes

Kate Spade Customer Loyalty Score by Ethnicity

Kate Spade's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kate Spade.

out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

Asian or Pacific Islander

100

out of 100

Other

Kate Spade Customer Loyalty Score by Age

Kate Spade's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Kate Spade.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 88%	18-25	88%
26-30 70%	26-30	70%
31-35 87%	31-35	87%
36-40 55%	36-40	55%
41-45 70%	41-45	70%
46-50 100%	46-50	100%
51-55 82%	51-55	82%
56-60 100%	56-60	100%

Kate Spade Customer Loyalty Score by Usage

Kate Spade's Customer Loyalty score was rated the highest by customers who have used Kate Spade's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	64%
1 to 2 Years	86%
2 to 5 Years	83%
5 to 10 Years	84%
Over 10 Years	100%

Kate Spade Customer Loyalty Score by Industry

Kate Spade's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	82%
Fashion and Beauty	87%
Arts and Entertainment	100%
Banking and Financial Services	64%
Business and Consumer Services	100%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	78%
Hospitality	100%
Legal	10%
Marketing, Advertising and Research	70%
Retail	78%

Kate Spade Customer Loyalty vs. Competitors

Compared to its competitors, Kate Spade's Customer Loyalty score is rated right above Cole Haan, and is preceded by Coach.

COMPANY		Customer Loyalty Score
	Coach	87%
	Kate Spade	78%
	Cole Haan	74%
	Poshmark	74%
	Alex and Ani	72%
	Brayola	N/A

Unlock Kate Spade Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Kate Spade Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Kate Spade's Customer Loyalty score is rated right above Glossier, and is preceded by Crocs.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Kate Spade	78%
	Glossier	77%
	Gucci	76%

Unlock Kate Spade Customer Loyalty vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Kate Spade Customer Loyalty vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Kate Spade Product Quality

4.2/5

Kate Spade has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Kate Spade's overall Product Quality score rated by its users and customers.

Kate Spade Product Information

Kate Spade’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Kate Spade's product the highest. Reviewers from the Hospitality industry rated Kate Spade the lowest at 4.3.

Website: https://www.katespade.com

Company Size: 5,001-10,000 Employees

Industry

Fashion and Beauty

Quick Insights into Kate Spade Product Quality

Kate Spade's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 41-45.

Sign Up to unlock insights into how customers have ranked Kate Spade's Product Quality.

Ranked Kate Spade Product Quality the Highest

36-40	5
Arts and Entertainment	5
Male	4.8

Ranked Kate Spade Product Quality the Lowest

Marketing, Advertising and Research	4.1
Over 10 Years	3.9
41-45	3

Kate Spade Product Quality Score by Gender

Male customers rated Kate Spade's Product Quality score 0.4 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kate Spade.

Male

4.8/5

Female

4.4/5

Kate Spade Product Quality Score by Ethnicity

Kate Spade's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kate Spade.

Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5
Hispanic or Latino 4.4	Hispanic or Latino	4.4
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 4.3	Other	4.3

Kate Spade Product Quality Score by Age

Kate Spade's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kate Spade.

Summary	Age	Score
18-25 4.7	18-25	4.7
26-30 3.6	26-30	3.6
31-35 3.8	31-35	3.8
36-40 5	36-40	5
41-45 3	41-45	3
46-50 5	46-50	5
51-55 4.5	51-55	4.5
56-60 3.9	56-60	3.9

Kate Spade Product Quality Score by Usage

Kate Spade's Product Quality score was rated the highest by customers who have used Kate Spade's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.2
1 to 2 Years	4.7
2 to 5 Years	4.6
5 to 10 Years	4.4
Over 10 Years	3.9

Kate Spade Product Quality Score by Industry

Kate Spade's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Marketing, Advertising and Research industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.6
Fashion and Beauty	4.8
Arts and Entertainment	5
Banking and Financial Services	4.1
Business and Consumer Services	4.6
Government and Public Policy	4.1
Healthcare, Hospitals and Medicine	5
Hospitality	4.3
Legal	4.6
Marketing, Advertising and Research	4.1
Retail	4.4

Kate Spade Product Quality vs. Competitors

Compared to its competitors, Kate Spade's Product Quality score is rated right above Coach.

COMPANY		Product Quality Score
	Kate Spade	4.2/5
	Coach	4/5
	Cole Haan	3.7/5
	Alex and Ani	3.7/5
	Poshmark	2.7/5
	Brayola	N/A

Unlock Kate Spade Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Kate Spade Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Kate Spade's Product Quality score is rated right above CHANEL, and is preceded by Glossier.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	Kate Spade	4.2/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Crocs	4.1/5

Unlock Kate Spade Product Quality vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Kate Spade Product Quality vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Kate Spade Pricing

Kate Spade ROI & Value For Money

4.1/5

Kate Spade has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Kate Spade's overall ROI score rated by its users and customers.

Kate Spade Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Retail industry think that they had the lowest ROI from Kate Spade.

Quick Insights into Kate Spade ROI

Kate Spade's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 41-45.

Sign Up to unlock insights into how customers have ranked Kate Spade's ROI score.

Ranked Kate Spade ROI the Highest

Healthcare, Hospitals and Medicine	5
36-40	4.8
2 to 5 Years	4.6

Ranked Kate Spade ROI the Lowest

Tech	3.9
Over 10 Years	3.2
41-45	2.6

Kate Spade ROI Score by Gender

Male customers rated Kate Spade's ROI score 0.4 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kate Spade.

Male

4.6/5

Female

4.2/5

Kate Spade ROI Score by Ethnicity

Kate Spade's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kate Spade.

Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Hispanic or Latino 4.4	Hispanic or Latino	4.4
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4	Other	4

Kate Spade ROI Score by Age

Kate Spade's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Kate Spade.

Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 3.7	26-30	3.7
31-35 4.2	31-35	4.2
36-40 4.8	36-40	4.8
41-45 2.6	41-45	2.6
46-50 4.2	46-50	4.2
51-55 4.5	51-55	4.5
56-60 3.6	56-60	3.6

Kate Spade ROI Score by Usage

Kate Spade's ROI score was rated the highest by customers who have used Kate Spade's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4
1 to 2 Years	4.4
2 to 5 Years	4.6
5 to 10 Years	4.2
Over 10 Years	3.2

Kate Spade ROI Score by Industry

Kate Spade's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.9
Fashion and Beauty	4.1
Arts and Entertainment	4.6
Banking and Financial Services	4.1
Business and Consumer Services	4.5
Government and Public Policy	4.5
Healthcare, Hospitals and Medicine	5
Hospitality	4.5
Legal	4.1
Marketing, Advertising and Research	4.1
Retail	3.9

Kate Spade Pricing vs. Competitors

Compared to its competitors, Kate Spade's ROI score is rated right above Coach.

COMPANY		Pricing Score
	Kate Spade	4.1/5
	Coach	3.9/5
	Cole Haan	3.6/5
	Alex and Ani	3.2/5
	Poshmark	2.8/5
	Brayola	N/A

Unlock Kate Spade ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Kate Spade ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Kate Spade's ROI score is rated right above Vans.

COMPANY		Pricing Score
	Kate Spade	4.1/5
	Vans	4/5
	Uniqlo	4/5
	Nike	3.9/5
	CHANEL	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5

Unlock Kate Spade ROI vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Kate Spade ROI vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Kate Spade Customer Satisfaction (CSAT)

Kate Spade Customer Satisfaction (CSAT) Score

85 / 100

Kate Spade has an overall Customer Satisfaction score of 85 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	56%
Satisfied	29%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	3%
Very Dissatisfied	6%

Very Satisfied

56%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Kate Spade Customer Satisfaction

Kate Spade's Customer Satisfaction score was rated highest by customers who have used Kate Spade's products/services for 1 to 2 Years, and rated lowest by customers ages 41-45.

Sign Up to unlock insights into how customers have ranked Kate Spade's Customer Satisfaction.

Ranked Kate Spade Customer Satisfaction the Highest

1 to 2 Years	100%
18-25	100%
Arts and Entertainment	100%

Ranked Kate Spade Customer Satisfaction the Lowest

Marketing, Advertising and Research	80%
Over 10 Years	67%
41-45	33%

Kate Spade Customer Satisfaction Score by Gender

Male customers rated Kate Spade's Customer Satisfaction score 8 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kate Spade.

100 / 100

Male

	Very Satisfied	67%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

92 / 100

Female

	Very Satisfied	59%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	2%
	Very Dissatisfied	4%

Kate Spade Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Kate Spade's Customer Satisfaction (CSAT) score was rated 95% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kate Spade.

95 / 100

Very Satisfied	64%
Satisfied	31%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	5%
Very Dissatisfied	0%

Very Satisfied

64%

Satisfied

31%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Kate Spade's Customer Satisfaction (CSAT) score was rated 91% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kate Spade.

91 / 100

Very Satisfied	73%
Satisfied	18%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

73%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Kate Spade's Customer Satisfaction (CSAT) score was rated 91% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kate Spade.

91 / 100

Very Satisfied	36%
Satisfied	55%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	9%

Very Satisfied

36%

Satisfied

55%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Kate Spade's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kate Spade.

86 / 100

Very Satisfied	57%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

57%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

Kate Spade Customer Satisfaction Score by Age

Kate Spade's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kate Spade.

100

Breakdown

Age

Score

18-25

100%

26-30

100%

31-35

83%

36-40

100%

41-45

33%

46-50

100%

51-55

100%

56-60

80%

Kate Spade Customer Satisfaction Score by Usage

Kate Spade's Customer Satisfaction score was rated the highest by customers who have used Kate Spade's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	100
1 to 2 Years	100
2 to 5 Years	94
5 to 10 Years	90
Over 10 Years	67

Kate Spade Customer Satisfaction Score by Industry

Kate Spade's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Marketing, Advertising and Research industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Kate Spade Customer Satisfaction Score by Industry",
	"text": "Kate Spade's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Marketing, Advertising and Research industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Kate Spade's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Kate Spade's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Kate Spade's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Kate Spade's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Kate Spade's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Kate Spade's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Kate Spade's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Kate Spade's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		}
	]
}

Tech	100
Fashion and Beauty	100
Arts and Entertainment	100
Banking and Financial Services	100
Business and Consumer Services	100
Government and Public Policy	100
Healthcare, Hospitals and Medicine	100
Marketing, Advertising and Research	80

Kate Spade Customer Satisfaction vs. Competitors

Compared to its competitors, Kate Spade's Customer Satisfaction score is rated right above Coach.

COMPANY		Customer Satisfaction (CSAT) Score
	Kate Spade	85%
	Coach	78%
	Alex and Ani	74%
	Cole Haan	67%
	Poshmark	41%
	Brayola	0%

Unlock Kate Spade Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Kate Spade Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Kate Spade's Customer Satisfaction score is rated right above Vans, and is preceded by Nike.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Nike	86%
	Kate Spade	85%
	Vans	85%
	American Eagle Outfitters	82%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%

Unlock Kate Spade Customer Satisfaction vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Kate Spade Customer Satisfaction vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Kate Spade Customer Service

4.1/5

Kate Spade has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Kate Spade's overall Customer Service score rated by its users and customers.

About Kate Spade's Customer Service

Address

New York City, NY

Website

https://www.katespade.com

Phone Number

12012956706

Quick Insights into Kate Spade Customer Service

Kate Spade's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 41-45.

Sign Up to unlock insights into how customers have ranked Kate Spade's Customer Service score.

Ranked Kate Spade Customer Service the Highest

51-55	5
Business and Consumer Services	5
Male	4.7

Ranked Kate Spade Customer Service the Lowest

Banking and Financial Services	3.8
Over 10 Years	3.6
41-45	2.1

Kate Spade Customer Service Score by Gender

Male customers rated Kate Spade's Customer Service score 0.5 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kate Spade.

Male

4.7/5

Female

4.2/5

Kate Spade Customer Service Score by Ethnicity

Kate Spade's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kate Spade.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.4	Caucasian	4.4
Hispanic or Latino 4.4	Hispanic or Latino	4.4
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4.1	Other	4.1

Kate Spade Customer Service Score by Age

Kate Spade's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kate Spade.

100

Summary	Age	Customer Service Score
18-25 4.4	18-25	4.4
26-30 3.9	26-30	3.9
31-35 4	31-35	4
36-40 4.6	36-40	4.6
41-45 2.1	41-45	2.1
46-50 4.9	46-50	4.9
51-55 5	51-55	5
56-60 3.7	56-60	3.7

Kate Spade Customer Service Score by Usage

Kate Spade's Customer Service score was rated the highest by customers who have used Kate Spade's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.1
1 to 2 Years	4.4
2 to 5 Years	4.5
5 to 10 Years	4.4
Over 10 Years	3.6

Kate Spade Customer Service Score by Industry

Kate Spade's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.1
Fashion and Beauty	4.5
Arts and Entertainment	4.9
Banking and Financial Services	3.8
Business and Consumer Services	5
Government and Public Policy	4.5
Healthcare, Hospitals and Medicine	4.9
Hospitality	4.5
Legal	4
Marketing, Advertising and Research	3.9
Retail	4.5

Kate Spade Customer Service vs. Competitors

Compared to its competitors, Kate Spade's Customer Service score is rated right above Coach.

COMPANY		Customer Service Score
	Kate Spade	4.1/5
	Coach	3.9/5
	Cole Haan	3.4/5
	Alex and Ani	3.2/5
	Poshmark	2.5/5
	Brayola	N/A

Unlock Kate Spade Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Kate Spade Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Kate Spade's Customer Service score is rated right above Uniqlo, and is preceded by Glossier.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Kate Spade	4.1/5
	Uniqlo	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	CHANEL	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Crocs	3.8/5

Unlock Kate Spade Customer Service vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Kate Spade Customer Service vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Kate Spade as an Employer

4.5/5

Kate Spade has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Kate Spade

Anna Bakst

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Kate Spade scored a 41 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Kate Spade would recommend the brand to a friend. ENPS measures how likely Kate Spade employees would recommend working at Kate Spade to a friend.

Net Promoter Score

NPS Score

63%	Promoters
15%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

45%	Promoters
35%	Passive
20%	Detractors

Global Ranking Snapshot

Kate Spade is ranked #721 in the Global Top 100 Brands. It ranks just behind Corsair Components, Inc and just ahead of TED.

RANK			INDUSTRY
719	The Finish Line	Samuel Sato	Retail
720	Corsair Components, Inc	Andy Paul	Consumer Goods
721	Kate Spade	Anna Bakst	Fashion and Beauty
722	TED	Chris Anderson	Media and Entertainment
723	Penguin Random House	Markus Dohle	Media and Entertainment
724	Anthropologie	David McCreight	Retail
725	MLB Network		Media and Entertainment

Fashion and Beauty Ranking Snapshot

Kate Spade is ranked #68 in the Fashion and Beauty Industry. It ranks just behind ipsy and just ahead of Nu Skin Enterprises.

RANK		Location
66	Benefit Cosmetics	San Francisco, CA
67	ipsy	San Mateo, CA
68	Kate Spade	New York City, NY
69	Nu Skin Enterprises	Provo, UT
70	Who What Wear	Los Angeles, CA
71	Farfetch
72	Dr Martens	Portland, OR