41
NPS
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Coach is ranked #58 in Fashion and Beauty Brands
Coach is ranked #58 in Fashion and Beauty Brands
About Coach's Brand
Build your own online business by selling courses, booking time with clients and more. Coach’s brand is ranked #497 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Coach. When compared to other organizations within the Fashion and Beauty industry, Coach is ranked #58. Among its major competitors, Coach is ranked in 2nd place for NPS while ConvertKit is 1st, and Movado Group is 3rd.Their current market cap is $3.29B
Brand at a Glance
87%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Coach CMO
Carlos Becil
Carlos Becil serves as the SVP, Global Chief Marketing Officer, Coach Brand of Coach. Carlos started at Coach in Feb of 2017. Carlos currently resides in the Greater New York City Area.
Coach Ranking
- #497 in Global Best Brands
- #58 in Fashion and Beauty
- #1 / 4 of its competitors
Coach NPS
Coach's Net Promoter Score (NPS) is a 41 with 64% Promoters, 13% Passives, and 23% Detractors. Net Promoter Score tracks whether Coach's customers would recommend using the product based on a scale of -100 to 100.
Coach Overall NPS
| 64% | Promoters |
|---|---|
| 13% | Passives |
| 23% | Detractors |
Coach NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 43 | Feb 2025 | 43 |
Mar 2025 43 | Mar 2025 | 43 |
Apr 2025 41 | Apr 2025 | 41 |
May 2025 41 | May 2025 | 41 |
Jun 2025 41 | Jun 2025 | 41 |
Jul 2025 42 | Jul 2025 | 42 |
Aug 2025 41 | Aug 2025 | 41 |
Sep 2025 42 | Sep 2025 | 42 |
Oct 2025 42 | Oct 2025 | 42 |
Nov 2025 42 | Nov 2025 | 42 |
Dec 2025 42 | Dec 2025 | 42 |
Jan 2026 40 | Jan 2026 | 40 |
How Other Brands Compare
Coach is ranked first for NPS among its competitors. Movado Group and Michael Kors come in second and third, with Chico's FAS coming in at #4. Among those competitors, it is the most valued company.
 Coach |  Michael Kors |  Chico's FAS |  Movado Group | |
| Global Ranking | #497 | #- | #- | #- |
| NPS | 41 | 23 | 14 | 24 |
| Valuation Updated every 24 hours for public companies | $3.29B | $1.93B | $389.04M | $355.09M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coach NPS by Gender
Male customers rated Coach's NPS 9 points higher than Female customers.
Male
58
Coach's NPS was rated 58 by Male customers on Comparably.
79%
Promoters
0%
Passives
21%
Detractors
Female
49
Coach's NPS was rated 49 by Female customers on Comparably.
69%
Promoters
11%
Passives
20%
Detractors
Coach NPS by Ethnicity
Coach's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 26 | Caucasian | 26 |
Hispanic or Latino 72 | Hispanic or Latino | 72 |
African American/Black 47 | African American/Black | 47 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other 80 | Other | 80 |
Coach NPS by Age
Coach's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Coach NPS by Usage
Coach's NPS was rated the highest by customers who have used Coach's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 65 | 1 to 2 Years | 65 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
5 to 10 Years 35 | 5 to 10 Years | 35 |
Over 10 Years 44 | Over 10 Years | 44 |
Coach NPS vs. Competitors
Compared to its competitors, Coach's NPS is rated right above Movado Group, and is preceded by ConvertKit.
| COMPANY | NPS Score | |
|---|---|---|
 | ConvertKit | 63 |
| Coach | 41 |
| Movado Group | 24 |
| Michael Kors | 23 |
| Chico's FAS | 14 |
 | Gumroad | 0 |
 | Paul Smith | N/A |
 | Kit and Ace | -34 |
Coach Customer Reviews
Out of the 41 Coach customer reviews 36 were positive and 5 were constructive. Coach customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Coach Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Coach users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coach Customer Loyalty Score by Gender
Female customers rated Coach's Customer Loyalty score 3% higher than Male customers.
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Male
87%
Yes
Female
90%
Yes
Coach Customer Loyalty Score by Ethnicity
Coach's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Coach.
84
out of 100
Caucasian
94
out of 100
Hispanic or Latino
96
out of 100
African American/Black
79
out of 100
Asian or Pacific Islander
96
out of 100
Other
Coach Customer Loyalty Score by Age
Coach's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 90% | 18-25 | 90% |
26-30 93% | 26-30 | 93% |
31-35 93% | 31-35 | 93% |
36-40 78% | 36-40 | 78% |
41-45 86% | 41-45 | 86% |
46-50 92% | 46-50 | 92% |
51-55 100% | 51-55 | 100% |
56-60 79% | 56-60 | 79% |
61-65 87% | 61-65 | 87% |
66+ 100% | 66+ | 100% |
Coach Customer Loyalty Score by Usage
Coach's Customer Loyalty score was rated the highest by customers who have used Coach's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Coach Customer Loyalty Score by Industry
Coach's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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Coach Customer Loyalty vs. Competitors
Compared to its competitors, Coach's Customer Loyalty score is rated right above Gumroad.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coach | 87% |
| Gumroad | 85% |
| Michael Kors | 80% |
| Chico's FAS | 72% |
| Movado Group | 66% |
| Kit and Ace | 10% |
| ConvertKit | N/A |
| Paul Smith | N/A |
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Customer Loyalty for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Coach's Customer Loyalty score is rated right above American Eagle Outfitters.
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Coach Product Quality
4/5
Coach has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Coach Product Information
Coach’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Coach's product the highest. Reviewers from the Banking and Financial Services industry rated Coach the lowest at 4.2.
- Website
- https://www.withcoach.com
- Company Size
- 10,000+ Employees
Industry
SaaS
Quick Insights into Coach Product Quality
Coach's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Hospitality industry.
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Ranked Coach Product Quality the Highest
Ranked Coach Product Quality the Lowest
Coach Product Quality Score by Gender
Female customers rated Coach's Product Quality score 0.3 stars higher than Male customers.
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Male
3.8/5
Female
4.1/5
Coach Product Quality Score by Ethnicity
Coach's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.2 | Other | 4.2 |
Coach Product Quality Score by Age
Coach's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.8 | 26-30 | 4.8 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.7 | 46-50 | 3.7 |
51-55 2.9 | 51-55 | 2.9 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3.3 | 61-65 | 3.3 |
66+ 3.8 | 66+ | 3.8 |
Coach Product Quality Score by Usage
Coach's Product Quality score was rated the highest by customers who have used Coach's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Coach Product Quality Score by Industry
Coach's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Hospitality industry customers.
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Coach Product Quality vs. Competitors
Compared to its competitors, Coach's Product Quality score is rated right above Kit and Ace, and is preceded by ConvertKit.
| COMPANY | Product Quality Score | |
|---|---|---|
| ConvertKit | 4.7/5 |
| Coach | 4/5 |
| Kit and Ace | 4/5 |
| Movado Group | 3.9/5 |
| Michael Kors | 3.8/5 |
| Chico's FAS | 3.5/5 |
| Gumroad | 3.5/5 |
| Paul Smith | N/A |
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Product Quality for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Coach's Product Quality score is rated right below Crocs.
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Coach Pricing
Coach ROI & Value For Money
3.9/5
Coach has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Coach Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Hospitality industry think that they had the lowest ROI from Coach.
Quick Insights into Coach ROI
Coach's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Hospitality industry.
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Ranked Coach ROI the Highest
Ranked Coach ROI the Lowest
Coach ROI Score by Gender
Female customers rated Coach's ROI score 0.1 stars higher than Male customers.
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Male
3.9/5
Female
4/5
Coach ROI Score by Ethnicity
Coach's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Coach.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.3 | Other | 4.3 |
Coach ROI Score by Age
Coach's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
1
2
3
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| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4 | 31-35 | 4 |
36-40 3.9 | 36-40 | 3.9 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4 | 51-55 | 4 |
56-60 3.4 | 56-60 | 3.4 |
61-65 3.4 | 61-65 | 3.4 |
66+ 3.6 | 66+ | 3.6 |
Coach ROI Score by Usage
Coach's ROI score was rated the highest by customers who have used Coach's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Coach ROI Score by Industry
Coach's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Hospitality industry customers.
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Coach Pricing vs. Competitors
Compared to its competitors, Coach's ROI score is rated right above Gumroad, and is preceded by ConvertKit.
| COMPANY | Pricing Score | |
|---|---|---|
| ConvertKit | 4.4/5 |
| Coach | 3.9/5 |
| Gumroad | 3.9/5 |
| Michael Kors | 3.7/5 |
| Movado Group | 3.6/5 |
| Chico's FAS | 3.5/5 |
| Kit and Ace | 2/5 |
| Paul Smith | N/A |
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ROI for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Coach's ROI score is rated right above Glossier, and is preceded by CHANEL.
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Coach Customer Satisfaction (CSAT)
Coach Customer Satisfaction (CSAT) Score
78 / 100
Coach has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
24%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
2%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Coach Customer Satisfaction
Coach's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.
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Ranked Coach Customer Satisfaction the Highest
Ranked Coach Customer Satisfaction the Lowest
Coach Customer Satisfaction Score by Gender
Female customers rated Coach's Customer Satisfaction score 13 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
80 / 100
FemaleVery Satisfied | 61% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 2% | |
Very Dissatisfied | 14% |
Coach Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Coach's Customer Satisfaction (CSAT) score was rated 68% according to Caucasian users and customers.
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68 / 100
Very Satisfied
57%
Satisfied
11%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
2%
Very Dissatisfied
27%
CSAT according to Hispanic or Latino
Coach's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Coach's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
15%
CSAT according to Asian or Pacific Islander
Coach's Customer Satisfaction (CSAT) score was rated 82% according to Asian or Pacific Islander users and customers.
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82 / 100
Very Satisfied
47%
Satisfied
35%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
6%
CSAT according to Other
Coach's Customer Satisfaction (CSAT) score was rated 85% according to Other users and customers.
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85 / 100
Very Satisfied
65%
Satisfied
20%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
10%
Coach Customer Satisfaction Score by Age
Coach's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Coach.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 89% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 92% | |||||||||||||||
| 46-50 | 73% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 66% | |||||||||||||||
| 61-65 | 29% | |||||||||||||||
| 66+ | 67% |
Coach Customer Satisfaction Score by Usage
Coach's Customer Satisfaction score was rated the highest by customers who have used Coach's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Coach Customer Satisfaction Score by Industry
Coach's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Coach Customer Satisfaction Score by Industry",
"text": "Coach's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 89,
"stars": 0,
"csatScore": 89,
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"scoreClassName": "",
"scoreLabel": 89
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Coach's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
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},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 89,
"stars": 0,
"csatScore": 89,
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"scoreClassName": "",
"scoreLabel": 89
},
{
"label": "Consulting",
"groupId": 511,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Coach's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Education",
"groupId": 515,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Coach's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 62,
"stars": 0,
"csatScore": 62,
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"scoreClassName": "",
"scoreLabel": 62
},
{
"label": "Retail",
"groupId": 559,
"score": 100,
"stars": 0,
"csatScore": 100,
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}
]
}Coach Customer Satisfaction vs. Competitors
Compared to its competitors, Coach's Customer Satisfaction score is rated right above Gumroad, and is preceded by Kit and Ace.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kit and Ace | 100% |
| Coach | 78% |
| Gumroad | 75% |
| Michael Kors | 73% |
| Chico's FAS | 67% |
| Movado Group | 62% |
| ConvertKit | 0% |
| Paul Smith | 0% |
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Customer Satisfaction for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Coach's Customer Satisfaction score is rated right below Gucci.
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Coach Customer Service
3.9/5
Coach has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Coach's Customer Service
Address
516 W 34th St, New York City, NY 10001
Website
https://www.withcoach.com
Phone Number
<<not-applicable>>
Quick Insights into Coach Customer Service
Coach's Customer Service score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Hospitality industry.
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Ranked Coach Customer Service the Highest
Ranked Coach Customer Service the Lowest
Coach Customer Service Score by Gender
Coach's Customer Service score was rated 4 by both Female and Male customers on Comparably.
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Male
4/5
Female
4/5
Coach Customer Service Score by Ethnicity
Coach's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.9 | Hispanic or Latino | 4.9 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.5 | Other | 4.5 |
Coach Customer Service Score by Age
Coach's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Coach.
0
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.7 | 26-30 | 4.7 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.9 | 36-40 | 3.9 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3 | 51-55 | 3 |
56-60 3.5 | 56-60 | 3.5 |
61-65 3 | 61-65 | 3 |
66+ 3.5 | 66+ | 3.5 |
Coach Customer Service Score by Usage
Coach's Customer Service score was rated the highest by customers who have used Coach's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Coach Customer Service Score by Industry
Coach's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Hospitality industry customers.
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Coach Customer Service vs. Competitors
Compared to its competitors, Coach's Customer Service score is rated right above Michael Kors, and is preceded by Gumroad.
| COMPANY | Customer Service Score | |
|---|---|---|
| ConvertKit | 5/5 |
| Gumroad | 4/5 |
| Coach | 3.9/5 |
| Michael Kors | 3.7/5 |
| Movado Group | 3.6/5 |
| Chico's FAS | 3.4/5 |
| Kit and Ace | 3/5 |
| Paul Smith | N/A |
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Customer Service for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Coach's Customer Service score is rated right above Crocs, and is preceded by Gucci.
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Consumer vs. Employees
Coach scored a 41 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Coach would recommend the brand to a friend. ENPS measures how likely Coach employees would recommend working at Coach to a friend.
Net Promoter Score
41
NPS Score
| 64% | Promoters |
|---|---|
| 13% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 46% | Promoters |
|---|---|
| 17% | Passive |
| 37% | Detractors |
Global Ranking Snapshot
Coach is ranked #497 in the Global Top 100 Brands. It ranks just behind Royal Dutch Shell and just ahead of New Era Cap.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
495 |  | Tyler Technologies |  | Lynn Moore Jr. | Tech |
496 |  | Royal Dutch Shell |  | Ben Beurden | Energy and Manufacturing |
497 | | Coach |  | Todd Kahn | Fashion and Beauty |
498 |  | New Era Cap |  | Christopher Koch | Fashion and Beauty |
499 |  | Siemens |  | Roland Busch | Energy and Manufacturing |
500 |  | The Cigna Group |  | David Cordani | Health and Wellness |
501 |  | PPG |  | Michael McGarry | Consumer Goods |
Fashion and Beauty Ranking Snapshot
Coach is ranked #58 in the Fashion and Beauty Industry. It ranks just behind Spanx and just ahead of New Era Cap.
| RANK | COMPANY | Location | |
|---|---|---|---|
56 |  | The North Face | Alameda, CA |
57 |  | Spanx | Eau Claire, WI |
58 | | Coach | New York City, NY |
59 | | New Era Cap | New York City, NY |
60 |  | Carter's | Chauncey, GA |
61 |  | Prada | |
62 |  | Lacoste | New York City, NY |
