24
NPS
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Movado Group
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About Movado Group's Brand
"Movado Group designs, markets and distributes watches."
Brand at a Glance
66%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Movado Group NPS
Movado Group's Net Promoter Score (NPS) is a 24 with 43% Promoters, 38% Passives, and 19% Detractors. Net Promoter Score tracks whether Movado Group's customers would recommend using the product based on a scale of -100 to 100.
Movado Group Overall NPS
| 43% | Promoters |
|---|---|
| 38% | Passives |
| 19% | Detractors |
Movado Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 66 | Nov 2022 | 66 |
Dec 2022 50 | Dec 2022 | 50 |
Jan 2023 20 | Jan 2023 | 20 |
Feb 2023 43 | Feb 2023 | 43 |
Sep 2023 50 | Sep 2023 | 50 |
Dec 2023 30 | Dec 2023 | 30 |
Feb 2024 36 | Feb 2024 | 36 |
Mar 2024 34 | Mar 2024 | 34 |
Sep 2024 29 | Sep 2024 | 29 |
Jan 2025 26 | Jan 2025 | 26 |
Jan 2026 24 | Jan 2026 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Movado Group NPS by Gender
Movado Group's NPS was rated 17 by Male customers on Comparably.
Male
17
Movado Group's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Movado Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Movado Group NPS by Ethnicity
Movado Group's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Movado Group NPS by Age
Movado Group's NPS was rated 67 points by customers ages 41-45 on Comparably.
Movado Group NPS by Usage
Movado Group's NPS was rated 50 points by customers who have used Movado Group's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 50 | Over 10 Years | 50 |
Movado Group Customer Reviews
Out of the 2 Movado Group customer reviews 0 were positive and 2 were constructive. Movado Group customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Movado Group Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Movado Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Movado Group Customer Loyalty Score by Gender
Movado Group's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Movado Group.
Male
85%
Yes
Female
N/A
Yes
Movado Group Customer Loyalty Score by Ethnicity
Movado Group's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Movado Group.
82
out of 100
Caucasian
Movado Group Customer Loyalty Score by Age
Movado Group's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Movado Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Movado Group Customer Loyalty Score by Usage
Movado Group's Customer Loyalty score was rated 100% by customers who have used Movado Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Movado Group Product Quality
3.9/5
Movado Group has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Movado Group Product Information
Movado Group’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.movadogroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Goods
Quick Insights into Movado Group Product Quality
Movado Group's Product Quality score was rated highest by customers ages 41-45.
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Ranked Movado Group Product Quality the Highest
Movado Group Product Quality Score by Gender
Movado Group's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Movado Group.
Male
4.1/5
Female
N/A
Movado Group Product Quality Score by Ethnicity
Movado Group's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Movado Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Movado Group Product Quality Score by Age
Movado Group's Product Quality score was rated 4.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Movado Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
Movado Group Product Quality Score by Usage
Movado Group's Product Quality score was rated 4.1 stars by customers who have used Movado Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Movado Group Pricing
Movado Group ROI & Value For Money
3.6/5
Movado Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Movado Group ROI
Movado Group's ROI score was rated highest by customers ages 41-45.
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Ranked Movado Group ROI the Highest
Movado Group ROI Score by Gender
Movado Group's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Movado Group.
Male
3.8/5
Female
N/A
Movado Group ROI Score by Ethnicity
Movado Group's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Movado Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Movado Group ROI Score by Age
Movado Group's ROI score was rated 4.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Movado Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
Movado Group ROI Score by Usage
Movado Group's ROI score was rated 3.9 stars by customers who have used Movado Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Movado Group Customer Satisfaction (CSAT)
Movado Group Customer Satisfaction (CSAT) Score
62 / 100
Movado Group has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Movado Group Customer Satisfaction
Movado Group's Customer Satisfaction score was rated highest by customers who have used Movado Group's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Movado Group's Customer Satisfaction.
Ranked Movado Group Customer Satisfaction the Highest
Movado Group Customer Satisfaction Score by Gender
Movado Group's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Movado Group.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Movado Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Movado Group's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Movado Group.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Movado Group Customer Satisfaction Score by Usage
Movado Group's Customer Satisfaction score was rated 66 points by customers who have used Movado Group's products/services for Over 10 Years.
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Movado Group Customer Service
3.6/5
Movado Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Movado Group's Customer Service
Address
Paramus, NJ
Website
http://www.movadogroup.com
Quick Insights into Movado Group Customer Service
Movado Group's Customer Service score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Movado Group's Customer Service score.
Ranked Movado Group Customer Service the Highest
Movado Group Customer Service Score by Gender
Movado Group's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Movado Group.
Male
3.6/5
Female
N/A
Movado Group Customer Service Score by Ethnicity
Movado Group's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Movado Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Movado Group Customer Service Score by Age
Movado Group's Customer Service score was rated 4 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Movado Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4 | 41-45 | 4 |
Movado Group Customer Service Score by Usage
Movado Group's Customer Service score was rated 3.6 stars by customers who have used Movado Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Movado Group as an Employer
3.9/5
Movado Group has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Movado Group scored a 24 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Movado Group would recommend the brand to a friend. ENPS measures how likely Movado Group employees would recommend working at Movado Group to a friend.
Net Promoter Score
24
NPS Score
| 43% | Promoters |
|---|---|
| 38% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
