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Lacoste is

Ranked

#62

Fashion and Beauty Brands

Brand Page

Lacoste

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Lacoste

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Lacoste is ranked #62 in Fashion and Beauty Brands

About Lacoste's Brand

Lacoste is a French clothing company founded in 1933 that sells high-end clothing, footwear, perfume, leather goods, watches Lacoste’s brand is ranked #623 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Lacoste. When compared to other organizations within the Fashion and Beauty industry, Lacoste is ranked #62. Among its major competitors, Lacoste is ranked in 1st place for NPS while J. Crew is 2nd, and Fila is 3rd.Their current valuation is $463.36M

Brand at a Glance

78%

Customer Loyalty

4.2/5

Product Quality

4/5

Pricing

4.1/5

Customer Service

Lacoste Ranking

^#623 in Global Best Brands
^#62 in Fashion and Beauty
^#1 / 4 of its competitors

Lacoste NPS

Lacoste's Net Promoter Score (NPS) is a 33 with 59% Promoters, 15% Passives, and 26% Detractors. Net Promoter Score tracks whether Lacoste's customers would recommend using the product based on a scale of -100 to 100.

Lacoste Overall NPS

NPS

59%	Promoters
15%	Passives
26%	Detractors

Lacoste NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 36	Oct 2024	36
Nov 2024 36	Nov 2024	36
Dec 2024 36	Dec 2024	36
Jan 2025 35	Jan 2025	35
Feb 2025 35	Feb 2025	35
Mar 2025 35	Mar 2025	35
Apr 2025 33	Apr 2025	33
May 2025 33	May 2025	33
Jun 2025 33	Jun 2025	33
Jul 2025 33	Jul 2025	33
Nov 2025 33	Nov 2025	33
Dec 2025 33	Dec 2025	33

How Other Brands Compare

Lacoste is ranked first for NPS among its competitors. J. Crew and Fila come in second and third, with Tracksmith coming in at #4. Among those competitors, it is the most valued company.

	Lacoste	Fila	J. Crew	Tracksmith
Global Ranking	#623	#944	#-	#-
NPS	33	10	23	-
Valuation Updated every 24 hours for public companies	$463.36M	-	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lacoste NPS by Gender

Lacoste's NPS was rated 53 by both Female and Male customers on Comparably.

Male

Lacoste's NPS was rated 53 by Male customers on Comparably.

72%

Promoters

Passives

19%

Detractors

Female

Lacoste's NPS was rated 53 by Female customers on Comparably.

73%

Promoters

Passives

20%

Detractors

Lacoste NPS by Ethnicity

Lacoste's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 60	Caucasian	60
Hispanic or Latino 100	Hispanic or Latino	100
African American/Black 50	African American/Black	50
Asian or Pacific Islander 45	Asian or Pacific Islander	45
Other 46	Other	46

Lacoste NPS by Age

Lacoste's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

76%

24%

26-30

55%

18%

27%

31-35

86%

14%

36-40

86%

14%

41-45

80%

20%

46-50

71%

29%

Lacoste NPS by Usage

Lacoste's NPS was rated the highest by customers who have used Lacoste's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 50	Less than 1 Year	50
1 to 2 Years 36	1 to 2 Years	36
2 to 5 Years 61	2 to 5 Years	61
5 to 10 Years 64	5 to 10 Years	64
Over 10 Years 66	Over 10 Years	66

Lacoste NPS vs. Competitors

Compared to its competitors, Lacoste's NPS is rated right above J. Crew.

COMPANY		NPS Score
	Lacoste	33
	J. Crew	23
	Fila	10
	Paul Smith	N/A

Lacoste NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Lacoste's NPS is rated right above Gucci, and is preceded by Crocs.

COMPANY		NPS Score
	Nike	48
	Vans	47
	American Eagle Outfitters	44
	Uniqlo	40
	CHANEL	39
	Glossier	38
	Crocs	34
	Lacoste	33
	Gucci	31

Lacoste Customer Reviews

Out of the 8 Lacoste customer reviews 7 were positive and 1 was constructive. Lacoste customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Lacoste Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Lacoste users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78%

22%

Lacoste Customer Loyalty Score by Gender

Male customers rated Lacoste's Customer Loyalty score 26% higher than Female customers.

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Male

90%

Yes

Female

64%

Yes

Lacoste Customer Loyalty Score by Ethnicity

Lacoste's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lacoste.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Lacoste Customer Loyalty Score by Age

Lacoste's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lacoste.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 87%	18-25	87%
26-30 75%	26-30	75%
31-35 87%	31-35	87%
36-40 74%	36-40	74%
41-45 100%	41-45	100%
46-50 87%	46-50	87%

Lacoste Customer Loyalty Score by Usage

Lacoste's Customer Loyalty score was rated the highest by customers who have used Lacoste's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	85%
1 to 2 Years	84%
2 to 5 Years	89%
5 to 10 Years	75%
Over 10 Years	85%

Lacoste Customer Loyalty Score by Industry

Lacoste's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	73%
Accounting	78%
Fashion and Beauty	78%
Arts and Entertainment	100%
Business and Consumer Services	100%
Education	78%
Marketing, Advertising and Research	89%

Lacoste Customer Loyalty vs. Competitors

Compared to its competitors, Lacoste's Customer Loyalty score is rated right above J. Crew.

COMPANY		Customer Loyalty Score
	Lacoste	78%
	J. Crew	76%
	Fila	74%
	Paul Smith	N/A

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Lacoste's Customer Loyalty score is rated right above Glossier, and is preceded by Crocs.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Lacoste	78%
	Glossier	77%
	Gucci	76%

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Lacoste Product Quality

4.2/5

Lacoste has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Lacoste Product Information

Lacoste’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Lacoste's product the highest. Reviewers from the Fashion and Beauty industry rated Lacoste the lowest at 3.2.

Website: http://lacoste.com

Company Size: 1,001-5,000 Employees

Industry

Fashion and Beauty

Social

Quick Insights into Lacoste Product Quality

Lacoste's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Fashion and Beauty industry.

Sign Up to unlock insights into how customers have ranked Lacoste's Product Quality.

Ranked Lacoste Product Quality the Highest

Business and Consumer Services	5
Hispanic or Latino	5
41-45	4.8

Ranked Lacoste Product Quality the Lowest

36-40	4
Less than 1 Year	3.8
Fashion and Beauty	3.2

Lacoste Product Quality Score by Gender

Lacoste's Product Quality score was rated 4.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lacoste.

Male

4.5/5

Female

4.5/5

Lacoste Product Quality Score by Ethnicity

Lacoste's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lacoste.

Summary	Ethnicity	Score
Caucasian 4.7	Caucasian	4.7
Hispanic or Latino 5	Hispanic or Latino	5
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6
Other 4.4	Other	4.4

Lacoste Product Quality Score by Age

Lacoste's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4.5	26-30	4.5
31-35 4.5	31-35	4.5
36-40 4	36-40	4
41-45 4.8	41-45	4.8
46-50 4.7	46-50	4.7

Lacoste Product Quality Score by Usage

Lacoste's Product Quality score was rated the highest by customers who have used Lacoste's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.6
2 to 5 Years	4.7
5 to 10 Years	4.7
Over 10 Years	4.8

Lacoste Product Quality Score by Industry

Lacoste's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	4.4
Accounting	4.1
Fashion and Beauty	3.2
Arts and Entertainment	4.6
Business and Consumer Services	5
Education	4.7
Marketing, Advertising and Research	5

Lacoste Product Quality vs. Competitors

Compared to its competitors, Lacoste's Product Quality score is rated right above Fila.

COMPANY		Product Quality Score
	Lacoste	4.2/5
	Fila	4/5
	J. Crew	3.9/5
	Paul Smith	N/A

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Lacoste's Product Quality score is rated right above CHANEL, and is preceded by Glossier.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	Lacoste	4.2/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Crocs	4.1/5

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Lacoste Pricing

Lacoste ROI & Value For Money

4/5

Lacoste has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Lacoste Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Fashion and Beauty industry think that they had the lowest ROI from Lacoste.

Quick Insights into Lacoste ROI

Lacoste's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Fashion and Beauty industry.

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Ranked Lacoste ROI the Highest

41-45	4.8
Marketing, Advertising and Research	4.7
Hispanic or Latino	4.6

Ranked Lacoste ROI the Lowest

36-40	3.6
Less than 1 Year	3.2
Fashion and Beauty	3

Lacoste ROI Score by Gender

Female customers rated Lacoste's ROI score 0.1 stars higher than Male customers.

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Male

4/5

Female

4.1/5

Lacoste ROI Score by Ethnicity

Lacoste's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lacoste.

Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4	Other	4

Lacoste ROI Score by Age

Lacoste's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 4	18-25	4
26-30 3.8	26-30	3.8
31-35 4.4	31-35	4.4
36-40 3.6	36-40	3.6
41-45 4.8	41-45	4.8
46-50 4.5	46-50	4.5

Lacoste ROI Score by Usage

Lacoste's ROI score was rated the highest by customers who have used Lacoste's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	4.2
2 to 5 Years	4.2
5 to 10 Years	4.4
Over 10 Years	3.8

Lacoste ROI Score by Industry

Lacoste's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	3.7
Accounting	3.6
Fashion and Beauty	3
Arts and Entertainment	4.6
Business and Consumer Services	4.6
Education	4.6
Marketing, Advertising and Research	4.7

Lacoste Pricing vs. Competitors

Compared to its competitors, Lacoste's ROI score is rated right above J. Crew.

COMPANY		Pricing Score
	Lacoste	4/5
	J. Crew	3.8/5
	Fila	3.7/5
	Paul Smith	N/A

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Lacoste's ROI score is rated right above Nike, and is preceded by Uniqlo.

COMPANY		Pricing Score
	Vans	4/5
	Uniqlo	4/5
	Lacoste	4/5
	Nike	3.9/5
	CHANEL	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5

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Lacoste Customer Satisfaction (CSAT)

Lacoste Customer Satisfaction (CSAT) Score

86 / 100

Lacoste has an overall Customer Satisfaction score of 86 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	49%
Satisfied	37%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	2%
Very Dissatisfied	7%

Very Satisfied

49%

Satisfied

37%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Lacoste Customer Satisfaction

Lacoste's Customer Satisfaction score was rated highest by customers who have used Lacoste's products/services for 2 to 5 Years, and rated lowest by customers from the Accounting industry.

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Ranked Lacoste Customer Satisfaction the Highest

2 to 5 Years	100%
26-30	100%
Asian or Pacific Islander	100%

Ranked Lacoste Customer Satisfaction the Lowest

Over 10 Years	75%
36-40	67%
Accounting	67%

Lacoste Customer Satisfaction Score by Gender

Female customers rated Lacoste's Customer Satisfaction score 1 points higher than Male customers.

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91 / 100

Male

	Very Satisfied	56%
	Satisfied	35%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	0%
	Very Dissatisfied	3%

92 / 100

Female

	Very Satisfied	46%
	Satisfied	46%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	0%
	Very Dissatisfied	0%

Lacoste Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Lacoste's Customer Satisfaction (CSAT) score was rated 76% according to Caucasian users and customers.

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76 / 100

Very Satisfied	38%
Satisfied	38%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	13%

Very Satisfied

38%

Satisfied

38%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

13%

CSAT according to Hispanic or Latino

Lacoste's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Lacoste's Customer Satisfaction (CSAT) score was rated 89% according to African American/Black users and customers.

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89 / 100

Very Satisfied	56%
Satisfied	33%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

56%

Satisfied

33%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Lacoste's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Lacoste's Customer Satisfaction (CSAT) score was rated 89% according to Other users and customers.

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89 / 100

Very Satisfied	44%
Satisfied	45%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

44%

Satisfied

45%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

Lacoste Customer Satisfaction Score by Age

Lacoste's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

94%

26-30

100%

31-35

100%

36-40

67%

41-45

100%

46-50

80%

Lacoste Customer Satisfaction Score by Usage

Lacoste's Customer Satisfaction score was rated the highest by customers who have used Lacoste's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	88
1 to 2 Years	94
2 to 5 Years	100
5 to 10 Years	88
Over 10 Years	75

Lacoste Customer Satisfaction Score by Industry

Lacoste's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Lacoste Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
			"score": 90,
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			"csatScore": 90,
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Tech	90
Accounting	67
Education	100
Marketing, Advertising and Research	100

Lacoste Customer Satisfaction vs. Competitors

Compared to its competitors, Lacoste's Customer Satisfaction score is rated right above Fila.

COMPANY		Customer Satisfaction (CSAT) Score
	Lacoste	86%
	Fila	76%
	J. Crew	74%
	Paul Smith	0%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Lacoste's Customer Satisfaction score is rated right above Nike, and is preceded by Uniqlo.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Lacoste	86%
	Nike	86%
	Vans	85%
	American Eagle Outfitters	82%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%

Unlock Lacoste Customer Satisfaction vs. Companies in Fashion and Beauty Data

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Lacoste Customer Service

4.1/5

Lacoste has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Lacoste's Customer Service

Address

New York City, NY

Website

http://lacoste.com

Phone Number

33 8 99 86 82 43

Quick Insights into Lacoste Customer Service

Lacoste's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Fashion and Beauty industry.

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Ranked Lacoste Customer Service the Highest

Marketing, Advertising and Research	4.8
41-45	4.7
1 to 2 Years	4.4

Ranked Lacoste Customer Service the Lowest

36-40	3.8
Less than 1 Year	3.6
Fashion and Beauty	3.2

Lacoste Customer Service Score by Gender

Lacoste's Customer Service score was rated 4.1 by both Female and Male customers on Comparably.

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Male

4.1/5

Female

4.1/5

Lacoste Customer Service Score by Ethnicity

Lacoste's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 4.1	Other	4.1

Lacoste Customer Service Score by Age

Lacoste's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
26-30 3.9	26-30	3.9
31-35 4	31-35	4
36-40 3.8	36-40	3.8
41-45 4.7	41-45	4.7
46-50 4.5	46-50	4.5

Lacoste Customer Service Score by Usage

Lacoste's Customer Service score was rated the highest by customers who have used Lacoste's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.6
1 to 2 Years	4.4
2 to 5 Years	4.2
5 to 10 Years	4.3
Over 10 Years	3.9

Lacoste Customer Service Score by Industry

Lacoste's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	3.8
Accounting	3.9
Fashion and Beauty	3.2
Arts and Entertainment	4.5
Business and Consumer Services	4.7
Education	4
Marketing, Advertising and Research	4.8

Lacoste Customer Service vs. Competitors

Compared to its competitors, Lacoste's Customer Service score is rated right above J. Crew.

COMPANY		Customer Service Score
	Lacoste	4.1/5
	J. Crew	3.9/5
	Fila	3.7/5
	Paul Smith	N/A

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Lacoste's Customer Service score is rated right above Nike, and is preceded by Uniqlo.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Uniqlo	4.1/5
	Lacoste	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	CHANEL	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Crocs	3.8/5

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Lacoste as an Employer

2.8/5

Lacoste has a 2.8/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of Lacoste

Jose Luis Duran

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lacoste scored a 33 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Lacoste would recommend the brand to a friend. ENPS measures how likely Lacoste employees would recommend working at Lacoste to a friend.

Net Promoter Score

NPS Score

59%	Promoters
15%	Passive
26%	Detractors

Employee Net Promoter Score

-41

eNPS Score

22%	Promoters
15%	Passive
63%	Detractors

Global Ranking Snapshot

Lacoste is ranked #623 in the Global Top 100 Brands. It ranks just behind 21st Century Fox and just ahead of Wattpad.

RANK			INDUSTRY
621	Adyen	Pieter van der Does	Ecommerce and Marketplaces
622	21st Century Fox	James Murdoch	Media and Entertainment
623	Lacoste	Jose Luis Duran	Fashion and Beauty
624	Wattpad	Allen Lau	Media and Entertainment
625	Barstool Sports	Erika Nardini	Media and Entertainment
626	The Hartford	Christopher Swift	Banking and Financial Services
627	The New York Times	Mark Thompson	Media and Entertainment

Fashion and Beauty Ranking Snapshot

Lacoste is ranked #62 in the Fashion and Beauty Industry. It ranks just behind Prada and just ahead of Stitch Fix.

RANK		Location
60	Carter's	Chauncey, GA
61	Prada
62	Lacoste	New York City, NY
63	Stitch Fix	San Francisco, CA
64	Tommy Bahama	Seattle, WA
65	Urban Decay Cosmetics	Newport Beach, CA
66	Benefit Cosmetics	San Francisco, CA