31
NPS
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Ranked
#70
Media and Entertainment Brands
Brand Page
The New York Times
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The New York Times is ranked #70 in Media and Entertainment Brands
The New York Times is ranked #70 in Media and Entertainment Brands
About The New York Times' Brand
The New York Times’s brand is ranked #627 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of The New York Times. When compared to other organizations within the Media and Entertainment industry, The New York Times is ranked #70. Among its major competitors, The New York Times is ranked in 1st place for NPS while Wall Street Journal is 2nd, and Fortune is 3rd. Overall, The New York Times has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $8.49B
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
The New York Times CMO
David Rubin
David Rubin serves as the Chief Marketing Officer of The New York Times. David started at The New York Times in November of 2018. David currently resides in the Greater New York City Area.
The New York Times Ranking
- #627 in Global Best Brands
- #70 in Media and Entertainment
- #1 / 4 of its competitors
The New York Times NPS
The New York Times's Net Promoter Score (NPS) is a 31 with 55% Promoters, 21% Passives, and 24% Detractors. Net Promoter Score tracks whether The New York Times's customers would recommend using the product based on a scale of -100 to 100.
The New York Times Overall NPS
| 55% | Promoters |
|---|---|
| 21% | Passives |
| 24% | Detractors |
The New York Times NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 30 | Sep 2024 | 30 |
Nov 2024 30 | Nov 2024 | 30 |
Dec 2024 30 | Dec 2024 | 30 |
Feb 2025 30 | Feb 2025 | 30 |
Mar 2025 30 | Mar 2025 | 30 |
May 2025 30 | May 2025 | 30 |
Jul 2025 30 | Jul 2025 | 30 |
Aug 2025 30 | Aug 2025 | 30 |
Sep 2025 30 | Sep 2025 | 30 |
Nov 2025 29 | Nov 2025 | 29 |
Dec 2025 29 | Dec 2025 | 29 |
Jan 2026 29 | Jan 2026 | 29 |
How Other Brands Compare
The New York Times is ranked first for NPS among its competitors. Wall Street Journal and Fortune come in second and third, with The Washington Post coming in at #4. Among those competitors, it is the most valued company.
The New York Times |  The Washington Post |  Wall Street Journal |  Fortune | |
| Global Ranking | #627 | #- | #- | #- |
| NPS | 31 | -7 | 7 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $8.49B | $2.27B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The New York Times NPS by Gender
Female customers rated The New York Times's NPS 14 points higher than Male customers.
Male
33
The New York Times's NPS was rated 33 by Male customers on Comparably.
56%
Promoters
21%
Passives
23%
Detractors
Female
47
The New York Times's NPS was rated 47 by Female customers on Comparably.
60%
Promoters
27%
Passives
13%
Detractors
The New York Times NPS by Ethnicity
The New York Times's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 38 | Caucasian | 38 |
Hispanic or Latino 55 | Hispanic or Latino | 55 |
African American/Black 54 | African American/Black | 54 |
Asian or Pacific Islander 31 | Asian or Pacific Islander | 31 |
Native American 0 | Native American | 0 |
Other -13 | Other | -13 |
The New York Times NPS by Age
The New York Times's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
The New York Times NPS by Usage
The New York Times's NPS was rated the highest by customers who have used The New York Times's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 22 | Less than 1 Year | 22 |
1 to 2 Years 15 | 1 to 2 Years | 15 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
5 to 10 Years 58 | 5 to 10 Years | 58 |
Over 10 Years 22 | Over 10 Years | 22 |
The New York Times NPS vs. Competitors
Compared to its competitors, The New York Times's NPS is rated right above Wall Street Journal.
| COMPANY | NPS Score | |
|---|---|---|
| The New York Times | 31 |
| Wall Street Journal | 7 |
| Fortune | 0 |
 | Sullivan | N/A |
| The Washington Post | -7 |
The New York Times NPS vs Companies in Media and Entertainment
In the Media and Entertainment industry, The New York Times's NPS is rated right above Instagram, and is preceded by Rockstar Games.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
 | Spotify | 49 |
 | Apple | 48 |
 | Netflix | 43 |
 | The Walt Disney Company | 38 |
 | ROBLOX | 38 |
 | Rockstar Games | 38 |
| The New York Times | 31 |
 | 21 | |
The New York Times Customer Reviews
Out of the 24 The New York Times customer reviews 20 were positive and 4 were constructive. The New York Times customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
The New York Times Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of The New York Times users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The New York Times Customer Loyalty Score by Gender
Female customers rated The New York Times's Customer Loyalty score 8% higher than Male customers.
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Male
84%
Yes
Female
92%
Yes
The New York Times Customer Loyalty Score by Ethnicity
The New York Times's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The New York Times.
90
out of 100
Caucasian
92
out of 100
Hispanic or Latino
79
out of 100
African American/Black
92
out of 100
Asian or Pacific Islander
70
out of 100
Native American
55
out of 100
Other
The New York Times Customer Loyalty Score by Age
The New York Times's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 86% | 18-25 | 86% |
26-30 89% | 26-30 | 89% |
31-35 80% | 31-35 | 80% |
36-40 85% | 36-40 | 85% |
41-45 78% | 41-45 | 78% |
46-50 100% | 46-50 | 100% |
51-55 66% | 51-55 | 66% |
56-60 55% | 56-60 | 55% |
61-65 82% | 61-65 | 82% |
66+ 96% | 66+ | 96% |
The New York Times Customer Loyalty Score by Usage
The New York Times's Customer Loyalty score was rated the highest by customers who have used The New York Times's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The New York Times Customer Loyalty Score by Industry
The New York Times's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Government and Public Policy industry customers.
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The New York Times Customer Loyalty vs. Competitors
Compared to its competitors, The New York Times's Customer Loyalty score is rated right above The Washington Post, and is preceded by Fortune.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fortune | 100% |
| The New York Times | 78% |
| The Washington Post | 75% |
| Wall Street Journal | 73% |
| Sullivan | N/A |
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Customer Loyalty for Other Media and Entertainment Brands
In the Media and Entertainment industry, The New York Times's Customer Loyalty score is rated right below The Walt Disney Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| Spotify | 87% |
| Apple | 86% |
| 84% | |
| Rockstar Games | 84% |
| The Walt Disney Company | 83% |
| The New York Times | 78% |
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The New York Times Product Quality
4.1/5
The New York Times has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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The New York Times Product Information
The New York Times’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated The New York Times's product the highest. Reviewers from the Legal industry rated The New York Times the lowest at 3.6.
- Website
- http://www.nytimes.com/
- Company Size
- 1,001-5,000 Employees
Industry
Content
Media
Sports & Entertainment
Quick Insights into The New York Times Product Quality
The New York Times's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked The New York Times Product Quality the Highest
Ranked The New York Times Product Quality the Lowest
The New York Times Product Quality Score by Gender
Female customers rated The New York Times's Product Quality score 0.3 stars higher than Male customers.
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Male
4/5
Female
4.3/5
The New York Times Product Quality Score by Ethnicity
The New York Times's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The New York Times.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 4.6 | Native American | 4.6 |
Other 3 | Other | 3 |
The New York Times Product Quality Score by Age
The New York Times's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The New York Times.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.4 | 26-30 | 4.4 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4.3 | 41-45 | 4.3 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4.2 | 51-55 | 4.2 |
56-60 3.2 | 56-60 | 3.2 |
61-65 4.3 | 61-65 | 4.3 |
66+ 3.7 | 66+ | 3.7 |
The New York Times Product Quality Score by Usage
The New York Times's Product Quality score was rated the highest by customers who have used The New York Times's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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The New York Times Product Quality Score by Industry
The New York Times's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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The New York Times Product Quality vs. Competitors
Compared to its competitors, The New York Times's Product Quality score is rated right above Fortune.
| COMPANY | Product Quality Score | |
|---|---|---|
| The New York Times | 4.1/5 |
| Fortune | 4/5 |
| Wall Street Journal | 3.5/5 |
| The Washington Post | 3.5/5 |
| Sullivan | N/A |
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Product Quality for Other Media and Entertainment Brands
In the Media and Entertainment industry, The New York Times's Product Quality score is rated right above ROBLOX, and is preceded by Rockstar Games.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Rockstar Games | 4.1/5 |
| The New York Times | 4.1/5 |
| ROBLOX | 4/5 |
| 3.7/5 |
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The New York Times Pricing
The New York Times ROI & Value For Money
3.9/5
The New York Times has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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The New York Times Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from The New York Times.
Quick Insights into The New York Times ROI
The New York Times's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked The New York Times ROI the Highest
Ranked The New York Times ROI the Lowest
The New York Times ROI Score by Gender
Female customers rated The New York Times's ROI score 0.3 stars higher than Male customers.
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Male
3.8/5
Female
4.1/5
The New York Times ROI Score by Ethnicity
The New York Times's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The New York Times.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 3.8 | Native American | 3.8 |
Other 2.6 | Other | 2.6 |
The New York Times ROI Score by Age
The New York Times's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4.4 | 41-45 | 4.4 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.5 | 56-60 | 3.5 |
61-65 3.6 | 61-65 | 3.6 |
66+ 3.5 | 66+ | 3.5 |
The New York Times ROI Score by Usage
The New York Times's ROI score was rated the highest by customers who have used The New York Times's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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The New York Times ROI Score by Industry
The New York Times's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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The New York Times Pricing vs. Competitors
Compared to its competitors, The New York Times's ROI score is rated right above Wall Street Journal.
| COMPANY | Pricing Score | |
|---|---|---|
| The New York Times | 3.9/5 |
| Wall Street Journal | 3.2/5 |
| The Washington Post | 3.2/5 |
| Fortune | 3/5 |
| Sullivan | N/A |
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ROI for Other Media and Entertainment Brands
In the Media and Entertainment industry, The New York Times's ROI score is rated right above Rockstar Games, and is preceded by Apple.
| COMPANY | Pricing Score | |
|---|---|---|
| Spotify | 4/5 |
| Nintendo | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| The New York Times | 3.9/5 |
| Rockstar Games | 3.8/5 |
| ROBLOX | 3.8/5 |
| The Walt Disney Company | 3.7/5 |
| 3.5/5 |
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The New York Times Customer Satisfaction (CSAT)
The New York Times Customer Satisfaction (CSAT) Score
77 / 100
The New York Times has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
34%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The New York Times Customer Satisfaction
The New York Times's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked The New York Times Customer Satisfaction the Highest
Ranked The New York Times Customer Satisfaction the Lowest
The New York Times Customer Satisfaction Score by Gender
Female customers rated The New York Times's Customer Satisfaction score 7 points higher than Male customers.
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76 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 4% | |
Very Dissatisfied | 4% |
83 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 7% | |
Very Dissatisfied | 5% |
The New York Times Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The New York Times' Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
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78 / 100
Very Satisfied
45%
Satisfied
33%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
7%
Very Dissatisfied
5%
CSAT according to Hispanic or Latino
The New York Times' Customer Satisfaction (CSAT) score was rated 91% according to Hispanic or Latino users and customers.
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91 / 100
Very Satisfied
36%
Satisfied
55%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
The New York Times' Customer Satisfaction (CSAT) score was rated 73% according to African American/Black users and customers.
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73 / 100
Very Satisfied
55%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
9%
CSAT according to Asian or Pacific Islander
The New York Times' Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.
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72 / 100
Very Satisfied
28%
Satisfied
44%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
5%
Very Dissatisfied
6%
CSAT according to Other
The New York Times' Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
16%
Very Dissatisfied
17%
The New York Times Customer Satisfaction Score by Age
The New York Times's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 91% | |||||||||||||||
| 26-30 | 90% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 41-45 | 83% | |||||||||||||||
| 46-50 | 83% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 61-65 | 75% | |||||||||||||||
| 66+ | 63% |
The New York Times Customer Satisfaction Score by Usage
The New York Times's Customer Satisfaction score was rated the highest by customers who have used The New York Times's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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The New York Times Customer Satisfaction Score by Industry
The New York Times's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "The New York Times Customer Satisfaction Score by Industry",
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"bars": [
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"stars": 0,
"csatScore": 74,
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{
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},
{
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{
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"groupId": 511,
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"scoreClassName": "",
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{
"label": "Education",
"groupId": 515,
"score": 80,
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"scoreClassName": "",
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},
{
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"groupId": 521,
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},
{
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"scoreClassName": "",
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},
{
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"groupId": 529,
"score": 67,
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}The New York Times Customer Satisfaction vs. Competitors
Compared to its competitors, The New York Times's Customer Satisfaction score is rated right above Wall Street Journal, and is preceded by Fortune.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fortune | 100% |
| The New York Times | 77% |
| Wall Street Journal | 53% |
| The Washington Post | 53% |
| Sullivan | 0% |
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Customer Satisfaction for Other Media and Entertainment Brands
In the Media and Entertainment industry, The New York Times's Customer Satisfaction score is rated right above The Walt Disney Company, and is preceded by Spotify.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| The New York Times | 77% |
| The Walt Disney Company | 77% |
| Rockstar Games | 76% |
| ROBLOX | 73% |
| 61% |
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The New York Times Customer Service
3.8/5
The New York Times has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About The New York Times's Customer Service
Address
620 8th Ave, 10018
Website
http://www.nytimes.com/
Phone Number
(800) 591-9233
The New York Times's Social Links
Quick Insights into The New York Times Customer Service
The New York Times's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked The New York Times Customer Service the Highest
Ranked The New York Times Customer Service the Lowest
The New York Times Customer Service Score by Gender
Female customers rated The New York Times's Customer Service score 0.1 stars higher than Male customers.
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Male
3.7/5
Female
3.8/5
The New York Times Customer Service Score by Ethnicity
The New York Times's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 2.8 | Native American | 2.8 |
Other 2.8 | Other | 2.8 |
The New York Times Customer Service Score by Age
The New York Times's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.7 | 46-50 | 3.7 |
51-55 3.3 | 51-55 | 3.3 |
56-60 2.6 | 56-60 | 2.6 |
61-65 4 | 61-65 | 4 |
66+ 3.2 | 66+ | 3.2 |
The New York Times Customer Service Score by Usage
The New York Times's Customer Service score was rated the highest by customers who have used The New York Times's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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The New York Times Customer Service Score by Industry
The New York Times's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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The New York Times Customer Service vs. Competitors
Compared to its competitors, The New York Times's Customer Service score is rated right above Wall Street Journal.
| COMPANY | Customer Service Score | |
|---|---|---|
| The New York Times | 3.8/5 |
| Wall Street Journal | 3.2/5 |
| Fortune | 3/5 |
| The Washington Post | 2.9/5 |
| Sullivan | N/A |
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Customer Service for Other Media and Entertainment Brands
In the Media and Entertainment industry, The New York Times's Customer Service score is rated right above Rockstar Games, and is preceded by Spotify.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Nintendo | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| The New York Times | 3.8/5 |
| Rockstar Games | 3.7/5 |
| ROBLOX | 3.6/5 |
| 3.3/5 |
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The New York Times as an Employer
4.8/5
The New York Times has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The New York Times scored a 31 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of The New York Times would recommend the brand to a friend. ENPS measures how likely The New York Times employees would recommend working at The New York Times to a friend.
Net Promoter Score
31
NPS Score
| 55% | Promoters |
|---|---|
| 21% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 72% | Promoters |
|---|---|
| 9% | Passive |
| 19% | Detractors |
Global Ranking Snapshot
The New York Times is ranked #627 in the Global Top 100 Brands. It ranks just behind The Hartford and just ahead of Red Robin.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
625 |  | Barstool Sports |  | Erika Nardini | Media and Entertainment |
626 |  | The Hartford |  | Christopher Swift | Banking and Financial Services |
627 | | The New York Times | | Mark Thompson | Media and Entertainment |
628 |  | Red Robin |  | GJ Hart | Food and Beverages |
629 |  | Acer |  | Jason Chen | Consumer Goods |
630 |  | AECOM |  | Michael Burke | Business and Consumer Services |
631 |  | Anytime Fitness |  | Chuck Runyon | Health and Wellness |
Media and Entertainment Ranking Snapshot
The New York Times is ranked #70 in the Media and Entertainment Industry. It ranks just behind Barstool Sports and just ahead of Anytime Fitness.
| RANK | COMPANY | Location | |
|---|---|---|---|
68 |  | Wattpad | Toronto, KS |
69 | | Barstool Sports | Milton, MA |
70 | | The New York Times | |
71 | | Anytime Fitness | Hastings, NE |
72 |  | Yext | New York City, NY |
73 |  | VICE Media | |
74 |  | Zwift | Long Beach, CA |
