-13
NPS
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Ranked
#49
Health and Wellness Brands
Brand Page
Anytime Fitness
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Anytime Fitness is ranked #49 in Health and Wellness Brands
Anytime Fitness is ranked #49 in Health and Wellness Brands
About Anytime Fitness' Brand
Anytime Fitness is the fastest-growing fitness club franchise in the world, with more than 2M members and nearly 2,500 clubs worldwide Anytime Fitness’s brand is ranked #631 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Anytime Fitness. When compared to other organizations within the Health and Wellness industry, Anytime Fitness is ranked #49. Among its major competitors, Anytime Fitness is ranked in 1st place for NPS while Gold's Gym is 2nd, and Planet Fitness is 3rd.
Brand at a Glance
71%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Anytime Fitness Ranking
- #631 in Global Best Brands
- #49 in Health and Wellness
- #1 / 4 of its competitors
Anytime Fitness NPS
Anytime Fitness's Net Promoter Score (NPS) is a -13 with 36% Promoters, 15% Passives, and 49% Detractors. Net Promoter Score tracks whether Anytime Fitness's customers would recommend using the product based on a scale of -100 to 100.
Anytime Fitness Overall NPS
| 36% | Promoters |
|---|---|
| 15% | Passives |
| 49% | Detractors |
Anytime Fitness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -10 | Nov 2024 | -10 |
Dec 2024 -10 | Dec 2024 | -10 |
Jan 2025 -12 | Jan 2025 | -12 |
Feb 2025 -13 | Feb 2025 | -13 |
Mar 2025 -13 | Mar 2025 | -13 |
Apr 2025 -12 | Apr 2025 | -12 |
Jun 2025 -13 | Jun 2025 | -13 |
Jul 2025 -12 | Jul 2025 | -12 |
Aug 2025 -13 | Aug 2025 | -13 |
Sep 2025 -12 | Sep 2025 | -12 |
Oct 2025 -14 | Oct 2025 | -14 |
Dec 2025 -15 | Dec 2025 | -15 |
How Other Brands Compare
Anytime Fitness is ranked first for NPS among its competitors. Gold's Gym and Planet Fitness come in second and third, with Snap Fitness coming in at #4.
Anytime Fitness |  Planet Fitness |  Gold's Gym |  Snap Fitness | |
| Global Ranking | #631 | #433 | #- | #- |
| NPS | -13 | -31 | -25 | -37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $6.52B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anytime Fitness NPS by Gender
Male customers rated Anytime Fitness's NPS 22 points higher than Female customers.
Male
-31
Anytime Fitness's NPS was rated -31 by Male customers on Comparably.
27%
Promoters
15%
Passives
58%
Detractors
Female
-53
Anytime Fitness's NPS was rated -53 by Female customers on Comparably.
16%
Promoters
15%
Passives
69%
Detractors
Anytime Fitness NPS by Ethnicity
Anytime Fitness's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
Hispanic or Latino -57 | Hispanic or Latino | -57 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -33 | Asian or Pacific Islander | -33 |
Other -45 | Other | -45 |
Anytime Fitness NPS by Age
Anytime Fitness's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Anytime Fitness NPS by Usage
Anytime Fitness's NPS was rated the highest by customers who have used Anytime Fitness's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -23 | 1 to 2 Years | -23 |
2 to 5 Years -44 | 2 to 5 Years | -44 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years -78 | Over 10 Years | -78 |
Anytime Fitness NPS vs. Competitors
Compared to its competitors, Anytime Fitness's NPS is rated right above Gold's Gym.
| COMPANY | NPS Score | |
|---|---|---|
| Anytime Fitness | -13 |
| Gold's Gym | -25 |
| Planet Fitness | -31 |
| Snap Fitness | -37 |
 | LA Fitness | -62 |
 | FRS | -100 |
Anytime Fitness NPS vs Companies in Health and Wellness
In the Health and Wellness industry, Anytime Fitness's NPS is rated right below WW (formally Weight Watchers).
| COMPANY | NPS Score | |
|---|---|---|
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 36 |
 | Peloton | 31 |
 | Johnson & Johnson | 26 |
 | Philips | 18 |
 | CVS Health | 18 |
 | WW (formally Weight Watchers) | -11 |
| Anytime Fitness | -13 |
Anytime Fitness Customer Reviews
Out of the 22 Anytime Fitness customer reviews 11 were positive and 11 were constructive. Anytime Fitness customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Anytime Fitness Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Anytime Fitness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Anytime Fitness Customer Loyalty Score by Gender
Male customers rated Anytime Fitness's Customer Loyalty score 15% higher than Female customers.
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Male
72%
Yes
Female
57%
Yes
Anytime Fitness Customer Loyalty Score by Ethnicity
Anytime Fitness's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Anytime Fitness.
64
out of 100
Caucasian
74
out of 100
Hispanic or Latino
64
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
55
out of 100
Other
Anytime Fitness Customer Loyalty Score by Age
Anytime Fitness's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 71% | 18-25 | 71% |
26-30 78% | 26-30 | 78% |
31-35 72% | 31-35 | 72% |
36-40 43% | 36-40 | 43% |
41-45 59% | 41-45 | 59% |
46-50 78% | 46-50 | 78% |
51-55 55% | 51-55 | 55% |
56-60 87% | 56-60 | 87% |
61-65 10% | 61-65 | 10% |
66+ 85% | 66+ | 85% |
Anytime Fitness Customer Loyalty Score by Usage
Anytime Fitness's Customer Loyalty score was rated the highest by customers who have used Anytime Fitness's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Anytime Fitness Customer Loyalty Score by Industry
Anytime Fitness's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.
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Anytime Fitness Customer Loyalty vs. Competitors
Compared to its competitors, Anytime Fitness's Customer Loyalty score is rated right above Snap Fitness, and is preceded by LA Fitness.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Planet Fitness | 77% |
| Gold's Gym | 75% |
| LA Fitness | 74% |
| Anytime Fitness | 71% |
| Snap Fitness | 62% |
| FRS | 10% |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, Anytime Fitness's Customer Loyalty score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
| Anytime Fitness | 71% |
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Anytime Fitness Product Quality
3/5
Anytime Fitness has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Anytime Fitness Product Information
Anytime Fitness’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Anytime Fitness's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Anytime Fitness the lowest at 1.9.
- Website
- http://anytimefitness.com
- Company Size
- 1,001-5,000 Employees
Industry
Sports & Entertainment
Quick Insights into Anytime Fitness Product Quality
Anytime Fitness's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
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Ranked Anytime Fitness Product Quality the Highest
Ranked Anytime Fitness Product Quality the Lowest
Anytime Fitness Product Quality Score by Gender
Male customers rated Anytime Fitness's Product Quality score 0.3 stars higher than Female customers.
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Male
2.3/5
Female
2/5
Anytime Fitness Product Quality Score by Ethnicity
Anytime Fitness's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 2.1 | Other | 2.1 |
Anytime Fitness Product Quality Score by Age
Anytime Fitness's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
26-30 2.4 | 26-30 | 2.4 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.2 | 46-50 | 2.2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Anytime Fitness Product Quality Score by Usage
Anytime Fitness's Product Quality score was rated the highest by customers who have used Anytime Fitness's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Anytime Fitness Product Quality Score by Industry
Anytime Fitness's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Anytime Fitness Product Quality vs. Competitors
Compared to its competitors, Anytime Fitness's Product Quality score is rated right above Snap Fitness, and is preceded by FRS.
| COMPANY | Product Quality Score | |
|---|---|---|
| FRS | 4/5 |
| Anytime Fitness | 3/5 |
| Snap Fitness | 2.9/5 |
| Planet Fitness | 2.6/5 |
| Gold's Gym | 2.6/5 |
| LA Fitness | 1.9/5 |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, Anytime Fitness's Product Quality score is rated right below WW (formally Weight Watchers).
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
| Anytime Fitness | 3/5 |
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Anytime Fitness Pricing
Anytime Fitness ROI & Value For Money
2.7/5
Anytime Fitness has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Anytime Fitness Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Anytime Fitness.
Quick Insights into Anytime Fitness ROI
Anytime Fitness's ROI score was rated highest by customers from the Real Estate industry, and rated lowest by customers from the Tech industry.
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Ranked Anytime Fitness ROI the Highest
Ranked Anytime Fitness ROI the Lowest
Anytime Fitness ROI Score by Gender
Anytime Fitness's ROI score was rated 2 by both Female and Male customers on Comparably.
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Male
2/5
Female
2/5
Anytime Fitness ROI Score by Ethnicity
Anytime Fitness's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 2 | Other | 2 |
Anytime Fitness ROI Score by Age
Anytime Fitness's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
26-30 1.9 | 26-30 | 1.9 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2 | 36-40 | 2 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Anytime Fitness ROI Score by Usage
Anytime Fitness's ROI score was rated the highest by customers who have used Anytime Fitness's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Anytime Fitness ROI Score by Industry
Anytime Fitness's ROI score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.
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Anytime Fitness Pricing vs. Competitors
Compared to its competitors, Anytime Fitness's ROI score is rated right above Planet Fitness, and is preceded by Snap Fitness.
| COMPANY | Pricing Score | |
|---|---|---|
| Snap Fitness | 3/5 |
| Anytime Fitness | 2.7/5 |
| Planet Fitness | 2.7/5 |
| Gold's Gym | 2.4/5 |
| LA Fitness | 2/5 |
| FRS | 1.5/5 |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, Anytime Fitness's ROI score is rated right below WW (formally Weight Watchers).
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 2.8/5 |
| Anytime Fitness | 2.7/5 |
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Anytime Fitness Customer Satisfaction (CSAT)
Anytime Fitness Customer Satisfaction (CSAT) Score
49 / 100
Anytime Fitness has an overall Customer Satisfaction score of 49 rated by its users and customers.
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Very Satisfied
23%
Satisfied
26%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
11%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Anytime Fitness Customer Satisfaction
Anytime Fitness's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Education industry.
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Ranked Anytime Fitness Customer Satisfaction the Highest
Ranked Anytime Fitness Customer Satisfaction the Lowest
Anytime Fitness Customer Satisfaction Score by Gender
Male customers rated Anytime Fitness's Customer Satisfaction score 19 points higher than Female customers.
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42 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 11% | |
Very Dissatisfied | 41% |
23 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 15% | |
Very Dissatisfied | 55% |
Anytime Fitness Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Anytime Fitness' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
6%
Satisfied
14%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
14%
Very Dissatisfied
57%
CSAT according to Hispanic or Latino
Anytime Fitness' Customer Satisfaction (CSAT) score was rated 29% according to Hispanic or Latino users and customers.
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29 / 100
Very Satisfied
14%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
71%
CSAT according to African American/Black
Anytime Fitness' Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Anytime Fitness' Customer Satisfaction (CSAT) score was rated 38% according to Asian or Pacific Islander users and customers.
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38 / 100
Very Satisfied
15%
Satisfied
23%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
15%
Very Dissatisfied
31%
CSAT according to Other
Anytime Fitness' Customer Satisfaction (CSAT) score was rated 39% according to Other users and customers.
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39 / 100
Very Satisfied
11%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
39%
Anytime Fitness Customer Satisfaction Score by Age
Anytime Fitness's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 16% | |||||||||||||||
| 31-35 | 38% | |||||||||||||||
| 36-40 | 26% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 0% |
Anytime Fitness Customer Satisfaction Score by Usage
Anytime Fitness's Customer Satisfaction score was rated the highest by customers who have used Anytime Fitness's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Anytime Fitness Customer Satisfaction Score by Industry
Anytime Fitness's Customer Satisfaction score was rated the highest by Real Estate industry customers, and the lowest by Education industry customers.
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{
"title": "Anytime Fitness Customer Satisfaction Score by Industry",
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}Anytime Fitness Customer Satisfaction vs. Competitors
Compared to its competitors, Anytime Fitness's Customer Satisfaction score is rated right above Gold's Gym, and is preceded by Snap Fitness.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Snap Fitness | 50% |
| Anytime Fitness | 49% |
| Gold's Gym | 42% |
| Planet Fitness | 38% |
| LA Fitness | 22% |
| FRS | 0% |
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, Anytime Fitness's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Johnson & Johnson | 78% |
| Philips | 74% |
| CVS Health | 68% |
| Peloton | 64% |
| Anytime Fitness | 49% |
| WW (formally Weight Watchers) | 46% |
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Anytime Fitness Customer Service
2.8/5
Anytime Fitness has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Anytime Fitness's Customer Service
Address
12181 Margo Avenue South, S #100, Hastings, NE
Website
http://anytimefitness.com
Phone Number
2085877162
Quick Insights into Anytime Fitness Customer Service
Anytime Fitness's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Anytime Fitness's products/services for Over 10 Years.
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Ranked Anytime Fitness Customer Service the Highest
Ranked Anytime Fitness Customer Service the Lowest
Anytime Fitness Customer Service Score by Gender
Male customers rated Anytime Fitness's Customer Service score 0.1 stars higher than Female customers.
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Male
2.1/5
Female
2/5
Anytime Fitness Customer Service Score by Ethnicity
Anytime Fitness's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
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0
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60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 2 | Other | 2 |
Anytime Fitness Customer Service Score by Age
Anytime Fitness's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 1.9 | 26-30 | 1.9 |
31-35 2.2 | 31-35 | 2.2 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.4 | 46-50 | 2.4 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Anytime Fitness Customer Service Score by Usage
Anytime Fitness's Customer Service score was rated the highest by customers who have used Anytime Fitness's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Anytime Fitness Customer Service Score by Industry
Anytime Fitness's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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Anytime Fitness Customer Service vs. Competitors
Compared to its competitors, Anytime Fitness's Customer Service score is rated right above Gold's Gym, and is preceded by Snap Fitness.
| COMPANY | Customer Service Score | |
|---|---|---|
| FRS | 3/5 |
| Snap Fitness | 2.9/5 |
| Anytime Fitness | 2.8/5 |
| Gold's Gym | 2.5/5 |
| Planet Fitness | 2.4/5 |
| LA Fitness | 1.8/5 |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, Anytime Fitness's Customer Service score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| WW (formally Weight Watchers) | 3/5 |
| Anytime Fitness | 2.8/5 |
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Anytime Fitness as an Employer
4.0/5
Anytime Fitness has a 4.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Anytime Fitness scored a -13 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Anytime Fitness would recommend the brand to a friend. ENPS measures how likely Anytime Fitness employees would recommend working at Anytime Fitness to a friend.
Net Promoter Score
-13
NPS Score
| 36% | Promoters |
|---|---|
| 15% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Global Ranking Snapshot
Anytime Fitness is ranked #631 in the Global Top 100 Brands. It ranks just behind AECOM and just ahead of The Trade Desk, Inc..
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
629 |  | Acer |  | Jason Chen | Consumer Goods |
630 |  | AECOM |  | Michael Burke | Business and Consumer Services |
631 | | Anytime Fitness | | Chuck Runyon | Health and Wellness |
632 |  | The Trade Desk, Inc. |  | Jeff Green | Tech |
633 |  | Wegmans |  | Colleen Wegman | Retail |
634 |  | Yext |  | Mike Walrath | Media and Entertainment |
635 |  | Raytheon Technologies |  | Gregory Hayes | Automotive and Transportation |
Health and Wellness Ranking Snapshot
Anytime Fitness is ranked #49 in the Health and Wellness Industry. It ranks just behind Meijer and just ahead of Thrive Market.
| RANK | COMPANY | Location | |
|---|---|---|---|
47 |  | Novartis Pharmaceuticals | |
48 |  | Meijer | Greenville, MI |
49 | | Anytime Fitness | Hastings, NE |
50 |  | Thrive Market | Marina Del Rey, CA |
51 |  | 23andMe | Sunnyvale, CA |
52 |  | Elsevier | New York City, NY |
53 |  | Baxter Healthcare Inc | Naperville, IL |
