-100
NPS
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FRS
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About FRS' Brand
FRS offers a line of nutritional products that include ready-to-drink beverages, chews, powdered drink mixes, shots and concentrates.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
3/5
Customer Service
FRS NPS
FRS's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether FRS's customers would recommend using the product based on a scale of -100 to 100.
FRS Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
FRS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -100 | Sep 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FRS Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of FRS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FRS Product Quality
4/5
FRS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock FRS' overall Product Quality score rated by its users and customers.
FRS Product Information
FRS’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.frs.com
- Company Size
- 51-200 Employees
Industry
Tech
Food and Beverages
Healthcare
Sports & Entertainment
FRS Pricing
FRS ROI & Value For Money
1.5/5
FRS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FRS' overall ROI score rated by its users and customers.
FRS Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FRS Customer Service
3/5
FRS has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock FRS' overall Customer Service score rated by its users and customers.
About FRS's Customer Service
Address
1810 Gateway Drive Suite 150, San Mateo, CA
Website
http://www.frs.com
Phone Number
7 AM PST-4 PM PST)
FRS as an Employer
3.4/5
FRS has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
FRS scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of FRS would recommend the brand to a friend. ENPS measures how likely FRS employees would recommend working at FRS to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
