-37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Snap Fitness
Marketing or Exec? Claim Your Free Account
About Snap Fitness' Brand
Snap Fitness, based in the Minneapolis suburb of Chanhassen, MN, is the world's fastest-growing franchisor of compact, state-of-the-art Among its major competitors, Snap Fitness is ranked in 3rd place for NPS while Anytime Fitness is 1st, and Gold's Gym is 2nd.
Brand at a Glance
62%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Snap Fitness Ranking
- #3 / 4 of its competitors
Snap Fitness NPS
Snap Fitness's Net Promoter Score (NPS) is a -37 with 18% Promoters, 27% Passives, and 55% Detractors. Net Promoter Score tracks whether Snap Fitness's customers would recommend using the product based on a scale of -100 to 100.
Snap Fitness Overall NPS
| 18% | Promoters |
|---|---|
| 27% | Passives |
| 55% | Detractors |
Snap Fitness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 -50 | Mar 2022 | -50 |
Aug 2022 -66 | Aug 2022 | -66 |
Feb 2023 -50 | Feb 2023 | -50 |
Aug 2023 -20 | Aug 2023 | -20 |
Oct 2023 -34 | Oct 2023 | -34 |
Nov 2023 -15 | Nov 2023 | -15 |
Feb 2024 -25 | Feb 2024 | -25 |
Mar 2024 -33 | Mar 2024 | -33 |
Apr 2024 -40 | Apr 2024 | -40 |
Jul 2024 -36 | Jul 2024 | -36 |
How Other Brands Compare
Snap Fitness is ranked third for NPS among its competitors. Anytime Fitness and Gold's Gym come in first and second, with Bring Me That coming in at #4.
Snap Fitness |  Anytime Fitness |  Gold's Gym |  Bring Me That | |
| Global Ranking | #- | #631 | #- | #- |
| NPS | -37 | -13 | -25 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Snap Fitness NPS by Gender
Snap Fitness's NPS was rated -100 by Female customers on Comparably.
Female
-100
Snap Fitness's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Snap Fitness's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Snap Fitness NPS by Ethnicity
Snap Fitness's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Snap Fitness NPS vs. Competitors
Compared to its competitors, Snap Fitness's NPS is rated right below Gold's Gym.
| COMPANY | NPS Score | |
|---|---|---|
 | ANYTIME | N/A |
 | Newtopia | N/A |
| Anytime Fitness | -13 |
| Gold's Gym | -25 |
| Snap Fitness | -37 |
Snap Fitness Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Snap Fitness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Snap Fitness Customer Loyalty Score by Gender
Snap Fitness's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Snap Fitness.
Female
40%
Yes
Male
N/A
Yes
Snap Fitness Customer Loyalty Score by Ethnicity
Snap Fitness's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Snap Fitness.
55
out of 100
Caucasian
Snap Fitness Customer Loyalty vs. Competitors
Compared to its competitors, Snap Fitness's Customer Loyalty score is rated right above ANYTIME, and is preceded by Anytime Fitness.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gold's Gym | 75% |
| Anytime Fitness | 71% |
| Snap Fitness | 62% |
| ANYTIME | N/A |
| Newtopia | N/A |
Unlock Snap Fitness Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Snap Fitness Customer Loyalty vs. Competitors data and gain insights into your customers today.
Snap Fitness Product Quality
2.9/5
Snap Fitness has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Snap Fitness' overall Product Quality score rated by its users and customers.
Snap Fitness Product Information
Snap Fitness’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.snapfitness.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into Snap Fitness Product Quality
Snap Fitness's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Snap Fitness' Product Quality.
Ranked Snap Fitness Product Quality the Highest
Snap Fitness Product Quality Score by Gender
Snap Fitness's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Snap Fitness.
Female
1.5/5
Male
N/A
Snap Fitness Product Quality Score by Ethnicity
Snap Fitness's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Snap Fitness.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Snap Fitness Product Quality vs. Competitors
Compared to its competitors, Snap Fitness's Product Quality score is rated right above Gold's Gym, and is preceded by Anytime Fitness.
| COMPANY | Product Quality Score | |
|---|---|---|
| Anytime Fitness | 3/5 |
| Snap Fitness | 2.9/5 |
| Gold's Gym | 2.6/5 |
| ANYTIME | N/A |
| Newtopia | N/A |
Unlock Snap Fitness Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Snap Fitness Product Quality vs. Competitors data and gain insights into your customers today.
Snap Fitness Pricing
Snap Fitness ROI & Value For Money
3/5
Snap Fitness has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Snap Fitness' overall ROI score rated by its users and customers.
Quick Insights into Snap Fitness ROI
Snap Fitness's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Snap Fitness' ROI score.
Ranked Snap Fitness ROI the Highest
Snap Fitness ROI Score by Gender
Snap Fitness's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Snap Fitness.
Female
1.5/5
Male
N/A
Snap Fitness ROI Score by Ethnicity
Snap Fitness's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Snap Fitness.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Snap Fitness Pricing vs. Competitors
Compared to its competitors, Snap Fitness's ROI score is rated right above Anytime Fitness.
| COMPANY | Pricing Score | |
|---|---|---|
| Snap Fitness | 3/5 |
| Anytime Fitness | 2.7/5 |
| Gold's Gym | 2.4/5 |
| ANYTIME | N/A |
| Newtopia | N/A |
Unlock Snap Fitness ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Snap Fitness ROI vs. Competitors data and gain insights into your customers today.
Snap Fitness Customer Satisfaction (CSAT)
Snap Fitness Customer Satisfaction (CSAT) Score
50 / 100
Snap Fitness has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Snap Fitness Customer Satisfaction
Snap Fitness's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Snap Fitness' Customer Satisfaction.
Ranked Snap Fitness Customer Satisfaction the Highest
Snap Fitness Customer Satisfaction Score by Gender
Snap Fitness's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Snap Fitness.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Snap Fitness Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Snap Fitness' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Snap Fitness.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Snap Fitness Customer Satisfaction vs. Competitors
Compared to its competitors, Snap Fitness's Customer Satisfaction score is rated right above Anytime Fitness.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Snap Fitness | 50% |
| Anytime Fitness | 49% |
| Gold's Gym | 42% |
| ANYTIME | 0% |
| Newtopia | 0% |
Unlock Snap Fitness Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Snap Fitness Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Snap Fitness Customer Service
2.9/5
Snap Fitness has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Snap Fitness' overall Customer Service score rated by its users and customers.
About Snap Fitness's Customer Service
Address
2411 Galpin Ct., Suite 110, Chanhassen, MN
Website
http://www.snapfitness.com
Phone Number
952-474-5422
Quick Insights into Snap Fitness Customer Service
Snap Fitness's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Snap Fitness' Customer Service score.
Ranked Snap Fitness Customer Service the Highest
Snap Fitness Customer Service Score by Gender
Snap Fitness's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Snap Fitness.
Female
1.5/5
Male
N/A
Snap Fitness Customer Service Score by Ethnicity
Snap Fitness's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Snap Fitness.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Snap Fitness Customer Service vs. Competitors
Compared to its competitors, Snap Fitness's Customer Service score is rated right above Anytime Fitness.
| COMPANY | Customer Service Score | |
|---|---|---|
| Snap Fitness | 2.9/5 |
| Anytime Fitness | 2.8/5 |
| Gold's Gym | 2.5/5 |
| ANYTIME | N/A |
| Newtopia | N/A |
Unlock Snap Fitness Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Snap Fitness Customer Service vs. Competitors data and gain insights into your customers today.
Snap Fitness as an Employer
4.2/5
Snap Fitness has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Snap Fitness scored a -37 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Snap Fitness would recommend the brand to a friend. ENPS measures how likely Snap Fitness employees would recommend working at Snap Fitness to a friend.
Net Promoter Score
-37
NPS Score
| 18% | Promoters |
|---|---|
| 27% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
