-25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Gold's Gym
Marketing or Exec? Claim Your Free Account
About Gold's Gym's Brand
Gold’s Gym International, is the most recognized fitness chain, as well as the leading franchisor of gyms, in the world. Among its major competitors, Gold's Gym is ranked in 3rd place for NPS while 24 Hour Fitness is 1st, and Anytime Fitness is 2nd.
Brand at a Glance
75%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
Gold's Gym CMO
Dave Reiseman
Dave Reiseman serves as the Chief Marketing Officer of Gold's Gym. Dave started at Gold's Gym in Apr of 2018. Dave currently resides in the Dallas/Fort Worth Area.
Gold's Gym Ranking
- #3 / 4 of its competitors
Gold's Gym NPS
Gold's Gym's Net Promoter Score (NPS) is a -25 with 29% Promoters, 17% Passives, and 54% Detractors. Net Promoter Score tracks whether Gold's Gym's customers would recommend using the product based on a scale of -100 to 100.
Gold's Gym Overall NPS
| 29% | Promoters |
|---|---|
| 17% | Passives |
| 54% | Detractors |
Gold's Gym NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -22 | Apr 2024 | -22 |
May 2024 -22 | May 2024 | -22 |
Jul 2024 -22 | Jul 2024 | -22 |
Sep 2024 -22 | Sep 2024 | -22 |
Oct 2024 -23 | Oct 2024 | -23 |
Dec 2024 -22 | Dec 2024 | -22 |
Jan 2025 -22 | Jan 2025 | -22 |
Feb 2025 -24 | Feb 2025 | -24 |
Apr 2025 -25 | Apr 2025 | -25 |
Jun 2025 -24 | Jun 2025 | -24 |
Jul 2025 -24 | Jul 2025 | -24 |
Aug 2025 -26 | Aug 2025 | -26 |
How Other Brands Compare
Gold's Gym is ranked third for NPS among its competitors. 24 Hour Fitness and Anytime Fitness come in first and second, with Snap Fitness coming in at #4.
Gold's Gym |  Anytime Fitness |  24 Hour Fitness |  Snap Fitness | |
| Global Ranking | #- | #631 | #- | #- |
| NPS | -25 | -13 | -11 | -37 |
| Valuation Updated every 24 hours for public companies | - | - | $7.13B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gold's Gym NPS by Gender
Female customers rated Gold's Gym's NPS 14 points higher than Male customers.
Male
-42
Gold's Gym's NPS was rated -42 by Male customers on Comparably.
24%
Promoters
10%
Passives
66%
Detractors
Female
-28
Gold's Gym's NPS was rated -28 by Female customers on Comparably.
28%
Promoters
16%
Passives
56%
Detractors
Gold's Gym NPS by Ethnicity
Gold's Gym's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Hispanic or Latino -87 | Hispanic or Latino | -87 |
African American/Black -17 | African American/Black | -17 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -100 | Other | -100 |
Gold's Gym NPS by Age
Gold's Gym's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Gold's Gym NPS by Usage
Gold's Gym's NPS was rated the highest by customers who have used Gold's Gym's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -55 | Less than 1 Year | -55 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -27 | 2 to 5 Years | -27 |
5 to 10 Years -15 | 5 to 10 Years | -15 |
Over 10 Years -51 | Over 10 Years | -51 |
Gold's Gym NPS vs. Competitors
Compared to its competitors, Gold's Gym's NPS is rated right above Snap Fitness, and is preceded by Anytime Fitness.
| COMPANY | NPS Score | |
|---|---|---|
 | Greater Than One | N/A |
 | ANYTIME | N/A |
| 24 Hour Fitness | -11 |
| Anytime Fitness | -13 |
| Gold's Gym | -25 |
| Snap Fitness | -37 |
 | LA Fitness | -62 |
Gold's Gym Customer Reviews
Out of the 13 Gold's Gym customer reviews 4 were positive and 9 were constructive. Gold's Gym customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Gold's Gym Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Gold's Gym users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gold's Gym Customer Loyalty Score by Gender
Female customers rated Gold's Gym's Customer Loyalty score 23% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Gold's Gym.
Male
66%
Yes
Female
89%
Yes
Gold's Gym Customer Loyalty Score by Ethnicity
Gold's Gym's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Gold's Gym.
80
out of 100
Caucasian
55
out of 100
Hispanic or Latino
85
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
Gold's Gym Customer Loyalty Score by Age
Gold's Gym's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Gold's Gym.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 78% | 26-30 | 78% |
31-35 82% | 31-35 | 82% |
36-40 60% | 36-40 | 60% |
41-45 64% | 41-45 | 64% |
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
56-60 85% | 56-60 | 85% |
61-65 100% | 61-65 | 100% |
66+ 78% | 66+ | 78% |
Gold's Gym Customer Loyalty Score by Usage
Gold's Gym's Customer Loyalty score was rated the highest by customers who have used Gold's Gym's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Gold's Gym Customer Loyalty Score by Industry
Gold's Gym's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Gold's Gym Customer Loyalty vs. Competitors
Compared to its competitors, Gold's Gym's Customer Loyalty score is rated right above LA Fitness, and is preceded by 24 Hour Fitness.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 24 Hour Fitness | 80% |
| Gold's Gym | 75% |
| LA Fitness | 74% |
| Anytime Fitness | 71% |
| Snap Fitness | 62% |
| Greater Than One | N/A |
| ANYTIME | N/A |
Unlock Gold's Gym Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Gold's Gym Customer Loyalty vs. Competitors data and gain insights into your customers today.
Gold's Gym Product Quality
2.6/5
Gold's Gym has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Gold's Gym's overall Product Quality score rated by its users and customers.
Gold's Gym Product Information
Gold's Gym’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Gold's Gym's product the highest. Reviewers from the Construction industry rated Gold's Gym the lowest at 1.5.
- Website
- http://www.goldsgym.com/
- Company Size
- 5,001-10,000 Employees
Industry
Public Safety
Healthcare
Sports & Entertainment
Quick Insights into Gold's Gym Product Quality
Gold's Gym's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Gold's Gym's Product Quality.
Ranked Gold's Gym Product Quality the Highest
Ranked Gold's Gym Product Quality the Lowest
Gold's Gym Product Quality Score by Gender
Male customers rated Gold's Gym's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Gold's Gym.
Male
2.4/5
Female
2.3/5
Gold's Gym Product Quality Score by Ethnicity
Gold's Gym's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Gold's Gym.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 2 | Other | 2 |
Gold's Gym Product Quality Score by Age
Gold's Gym's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Gold's Gym.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 2.6 | 26-30 | 2.6 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.7 | 56-60 | 2.7 |
61-65 3.1 | 61-65 | 3.1 |
66+ 2.1 | 66+ | 2.1 |
Gold's Gym Product Quality Score by Usage
Gold's Gym's Product Quality score was rated the highest by customers who have used Gold's Gym's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Gold's Gym Product Quality Score by Industry
Gold's Gym's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Gold's Gym Product Quality vs. Competitors
Compared to its competitors, Gold's Gym's Product Quality score is rated right above LA Fitness, and is preceded by 24 Hour Fitness.
| COMPANY | Product Quality Score | |
|---|---|---|
| Anytime Fitness | 3/5 |
| Snap Fitness | 2.9/5 |
| 24 Hour Fitness | 2.8/5 |
| Gold's Gym | 2.6/5 |
| LA Fitness | 1.9/5 |
| Greater Than One | N/A |
| ANYTIME | N/A |
Unlock Gold's Gym Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Gold's Gym Product Quality vs. Competitors data and gain insights into your customers today.
Gold's Gym Pricing
Gold's Gym ROI & Value For Money
2.4/5
Gold's Gym has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Gold's Gym's overall ROI score rated by its users and customers.
Gold's Gym Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Construction industry think that they had the lowest ROI from Gold's Gym.
Quick Insights into Gold's Gym ROI
Gold's Gym's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Gold's Gym's ROI score.
Ranked Gold's Gym ROI the Highest
Ranked Gold's Gym ROI the Lowest
Gold's Gym ROI Score by Gender
Male customers rated Gold's Gym's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Gold's Gym.
Male
2.4/5
Female
2.3/5
Gold's Gym ROI Score by Ethnicity
Gold's Gym's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Gold's Gym.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 1.9 | Other | 1.9 |
Gold's Gym ROI Score by Age
Gold's Gym's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Gold's Gym.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.9 | 26-30 | 2.9 |
31-35 1.9 | 31-35 | 1.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2.9 | 46-50 | 2.9 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.8 | 56-60 | 2.8 |
61-65 3.3 | 61-65 | 3.3 |
66+ 1.9 | 66+ | 1.9 |
Gold's Gym ROI Score by Usage
Gold's Gym's ROI score was rated the highest by customers who have used Gold's Gym's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Gold's Gym ROI Score by Industry
Gold's Gym's ROI score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Gold's Gym Pricing vs. Competitors
Compared to its competitors, Gold's Gym's ROI score is rated right above LA Fitness, and is preceded by Anytime Fitness.
| COMPANY | Pricing Score | |
|---|---|---|
| Snap Fitness | 3/5 |
| 24 Hour Fitness | 3/5 |
| Anytime Fitness | 2.7/5 |
| Gold's Gym | 2.4/5 |
| LA Fitness | 2/5 |
| Greater Than One | N/A |
| ANYTIME | N/A |
Unlock Gold's Gym ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Gold's Gym ROI vs. Competitors data and gain insights into your customers today.
Gold's Gym Customer Satisfaction (CSAT)
Gold's Gym Customer Satisfaction (CSAT) Score
42 / 100
Gold's Gym has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gold's Gym Customer Satisfaction
Gold's Gym's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Gold's Gym's Customer Satisfaction.
Ranked Gold's Gym Customer Satisfaction the Highest
Ranked Gold's Gym Customer Satisfaction the Lowest
Gold's Gym Customer Satisfaction Score by Gender
Female customers rated Gold's Gym's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Gold's Gym.
33 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 4% | |
Very Dissatisfied | 50% |
35 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 24% | |
Very Dissatisfied | 41% |
Gold's Gym Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Gold's Gym's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gold's Gym.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
13%
Very Dissatisfied
50%
CSAT according to Hispanic or Latino
Gold's Gym's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gold's Gym.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to African American/Black
Gold's Gym's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gold's Gym.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
Gold's Gym's Customer Satisfaction (CSAT) score was rated 71% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gold's Gym.
71 / 100
Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
15%
CSAT according to Other
Gold's Gym's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gold's Gym.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
60%
Very Dissatisfied
20%
Gold's Gym Customer Satisfaction Score by Age
Gold's Gym's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Gold's Gym.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 57% | |||||||||||||||
| 26-30 | 60% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 66+ | 25% |
Gold's Gym Customer Satisfaction Score by Usage
Gold's Gym's Customer Satisfaction score was rated the highest by customers who have used Gold's Gym's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Gold's Gym Customer Satisfaction Score by Industry
Gold's Gym's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Gold's Gym Customer Satisfaction Score by Industry",
"text": "Gold's Gym's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Gold's Gym's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Accounting",
"groupId": 495,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "Gold's Gym's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 57
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Gold's Gym's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Gold's Gym Customer Satisfaction vs. Competitors
Compared to its competitors, Gold's Gym's Customer Satisfaction score is rated right above LA Fitness, and is preceded by 24 Hour Fitness.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Snap Fitness | 50% |
| Anytime Fitness | 49% |
| 24 Hour Fitness | 45% |
| Gold's Gym | 42% |
| LA Fitness | 22% |
| Greater Than One | 0% |
| ANYTIME | 0% |
Unlock Gold's Gym Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Gold's Gym Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Gold's Gym Customer Service
2.5/5
Gold's Gym has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gold's Gym's overall Customer Service score rated by its users and customers.
About Gold's Gym's Customer Service
Address
Dallas, TX
Website
http://www.goldsgym.com/
Phone Number
(214)574-4653
Quick Insights into Gold's Gym Customer Service
Gold's Gym's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Gold's Gym's Customer Service score.
Ranked Gold's Gym Customer Service the Highest
Ranked Gold's Gym Customer Service the Lowest
Gold's Gym Customer Service Score by Gender
Male customers rated Gold's Gym's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Gold's Gym.
Male
2.6/5
Female
2.4/5
Gold's Gym Customer Service Score by Ethnicity
Gold's Gym's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Gold's Gym.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 2.5 | Other | 2.5 |
Gold's Gym Customer Service Score by Age
Gold's Gym's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Gold's Gym.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3 | 26-30 | 3 |
31-35 2.2 | 31-35 | 2.2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2.5 | 56-60 | 2.5 |
61-65 3.1 | 61-65 | 3.1 |
66+ 1.9 | 66+ | 1.9 |
Gold's Gym Customer Service Score by Usage
Gold's Gym's Customer Service score was rated the highest by customers who have used Gold's Gym's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Gold's Gym Customer Service Score by Industry
Gold's Gym's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Gold's Gym Customer Service vs. Competitors
Compared to its competitors, Gold's Gym's Customer Service score is rated right above LA Fitness, and is preceded by Anytime Fitness.
| COMPANY | Customer Service Score | |
|---|---|---|
| Snap Fitness | 2.9/5 |
| 24 Hour Fitness | 2.9/5 |
| Anytime Fitness | 2.8/5 |
| Gold's Gym | 2.5/5 |
| LA Fitness | 1.8/5 |
| Greater Than One | N/A |
| ANYTIME | N/A |
Unlock Gold's Gym Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Gold's Gym Customer Service vs. Competitors data and gain insights into your customers today.
Gold's Gym as an Employer
3.0/5
Gold's Gym has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Gold's Gym scored a -25 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Gold's Gym would recommend the brand to a friend. ENPS measures how likely Gold's Gym employees would recommend working at Gold's Gym to a friend.
Net Promoter Score
-25
NPS Score
| 29% | Promoters |
|---|---|
| 17% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 37% | Promoters |
|---|---|
| 7% | Passive |
| 56% | Detractors |
